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Clara Milas Bridal Shop

West Seneca , NY

LOCATION

West Seneca, NY US

WEBSITE

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Dress & Attire

REVIEWS

3.3
out of 5.0
3.5/5.0
3.4/5.0
2.8/5.0
3.5/5.0
3.4/5.0
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Anne
Wedding:
10/1/2012
1.0/5.0
I highly (highly!) doubt that any of the positive reviews below are real. This store is terrible and the worst customer experience I had in my entire life (of 30 years). DO NOT BE FOOLED BY THE NAME and claiming they have 87 years of experience! The store has long since changed owners and their advertisement is a blatant and nasty lie! The only one thing that was HORRIBLE about my wedding experience was my experience with this store. Please, see for yourself and check with the Better Business Bureau. They are an impartial rating source and rated them with an F. I ordered my Maggie Sottero gown there, being very clear and vocal about the date about five months later. The clerk assured me that the dress order would be rushed for a delivery date of 2-3 months from that point at most. Almost SIX months later the store claimed to still not have the dress. Whenever I called Clara Mila's, I was treated extremely rudely and disrespectfully. The store personnel and the owner tried their hardest to insult me, even accused me of lying about my wedding date. And that although my consultant at the store, Louise, who was great even confirmed that I was telling the truth about the date. Thanks to Clara Mila's I ended up having no gown 3 weeks before my wedding. The designer of my dress Maggie Sottero, who usually does not deal with private customers, made an exception for me due to the terrible situation the store had gotten me into. They were GREAT. I ended up getting my dream gown LAST MINUTE at NO EXTRA CHARGE in less than 4 days with the help of Victoria's Bridal Shop and the designer Maggie Sottero themselves. Had I relied on Clara Milas I would not have had a dress at all. That the DESIGNER PERSONALLY got involved should be proof enough that something is terribly wrong with this store.
I highly (highly!) doubt that any of the positive reviews below are real. This store is terrible and the worst customer Read more...
I highly (highly!) doubt that any of the positive reviews below are real. This store is terrible and the worst customer experience I had in my entire life (of 30 years). DO NOT BE FOOLED BY THE NAME and claiming they have 87 years of experience! The store has long since changed owners and their advertisement is a blatant and nasty lie! The only one thing that was HORRIBLE about my wedding experience was my experience with this store. Please, see for yourself and check with the Better Business Bureau. They are an impartial rating source and rated them with an F. I ordered my Maggie Sottero gown there, being very clear and vocal about the date about five months later. The clerk assured me that the dress order would be rushed for a delivery date of 2-3 months from that point at most. Almost SIX months later the store claimed to still not have the dress. Whenever I called Clara Mila's, I was treated extremely rudely and disrespectfully. The store personnel and the owner tried their hardest to insult me, even accused me of lying about my wedding date. And that although my consultant at the store, Louise, who was great even confirmed that I was telling the truth about the date. Thanks to Clara Mila's I ended up having no gown 3 weeks before my wedding. The designer of my dress Maggie Sottero, who usually does not deal with private customers, made an exception for me due to the terrible situation the store had gotten me into. They were GREAT. I ended up getting my dream gown LAST MINUTE at NO EXTRA CHARGE in less than 4 days with the help of Victoria's Bridal Shop and the designer Maggie Sottero themselves. Had I relied on Clara Milas I would not have had a dress at all. That the DESIGNER PERSONALLY got involved should be proof enough that something is terribly wrong with this store. Read less
Services Used: Dress & Attire
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Stephanie
Wedding:
9/2/2012
4.7/5.0
I am so glad I purchased my wedding dress from Clara Milas. Not only was it absolutely stunning, everyone there made me feel so welcome and special every time I walked in. From trying on dresses for the first time to the very last fitting there was always someone there to help and we we’re just pushed to the side and forgotten about like in some larger, big name bridal shops. The seamstress even came into my fitting to suggest some ideas to make the dress look even better on me. I felt absolutely gorgeous on my wedding day and will recommend Clara Milas and also go back for other formal wear I may need.
I am so glad I purchased my wedding dress from Clara Milas. Not only was it absolutely stunning, everyone there made me Read more...
I am so glad I purchased my wedding dress from Clara Milas. Not only was it absolutely stunning, everyone there made me feel so welcome and special every time I walked in. From trying on dresses for the first time to the very last fitting there was always someone there to help and we we’re just pushed to the side and forgotten about like in some larger, big name bridal shops. The seamstress even came into my fitting to suggest some ideas to make the dress look even better on me. I felt absolutely gorgeous on my wedding day and will recommend Clara Milas and also go back for other formal wear I may need. Read less
Services Used: Dress & Attire
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Tara
Wedding:
5/27/2012
5.0/5.0
I loved this dress shop no problems. I made my first appointment and they helped me select dresses as well as allowed my bridesmaids to help me choose dresses. It did not take me long to find my dress, but i still tried on many more and they had no problem with this. They allowed me to keep my dress with them until the week of my wedding, alterations went beautifully, and I loved my dress it was amazing.
I loved this dress shop no problems. I made my first appointment and they helped me select dresses as well as allowed my Read more...
I loved this dress shop no problems. I made my first appointment and they helped me select dresses as well as allowed my bridesmaids to help me choose dresses. It did not take me long to find my dress, but i still tried on many more and they had no problem with this. They allowed me to keep my dress with them until the week of my wedding, alterations went beautifully, and I loved my dress it was amazing. Read less
Services Used: Dress & Attire
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clair
Wedding:
6/4/2011
3.4/5.0
Beautiful dresses but the tags are cut out. I found my dress and the person that I was working with was wonderful. I went back to try on my dress and to show my grandma and they were not nice. I went back again to show my cousin and they were very rude.
I was going to use them for alterations until I read that all they will do it roll the hem. The hem had all of the beautiful design that I was not willing to get rid of, therefore, I found someone else to do it.
Beautiful dresses but the tags are cut out. I found my dress and the person that I was working with was wonderful. I went Read more...
Beautiful dresses but the tags are cut out. I found my dress and the person that I was working with was wonderful. I went back to try on my dress and to show my grandma and they were not nice. I went back again to show my cousin and they were very rude.
I was going to use them for alterations until I read that all they will do it roll the hem. The hem had all of the beautiful design that I was not willing to get rid of, therefore, I found someone else to do it. Read less
Services Used: Dress & Attire
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Stephanie
Wedding:
11/13/2010
0.4/5.0
I love my dress, but it is unfortunate that I had to find it at Clara Milas. They are rude and unprofessional. I actually had a nice sales lady when I first found my dress, but other than that there was nothing good or nice about the people who work there. I was going to get my alterations done there and they wanted to charge me $350 for something that I payed less than $100 for somewhere else. I had a fitting scheduled and couldn't make it so I tried to call them to reschedule, but they don't have an answering machine - so it just kept ringing and ringing and then hung up on me. When I tried to get my dress (already paid for) to go elsewhere for alterations, they charged me a $25 no call/no show fee for the fitting and wouldn't release the dress until it was paid (EVEN THOUGH I CALLED TONS OF TIMES AND THERE WAS NO ANSWER). I hated Clara Milas, but luckily I did end up with a beautiful dress that I loved.
I love my dress, but it is unfortunate that I had to find it at Clara Milas. They are rude and unprofessional. I actually Read more...
I love my dress, but it is unfortunate that I had to find it at Clara Milas. They are rude and unprofessional. I actually had a nice sales lady when I first found my dress, but other than that there was nothing good or nice about the people who work there. I was going to get my alterations done there and they wanted to charge me $350 for something that I payed less than $100 for somewhere else. I had a fitting scheduled and couldn't make it so I tried to call them to reschedule, but they don't have an answering machine - so it just kept ringing and ringing and then hung up on me. When I tried to get my dress (already paid for) to go elsewhere for alterations, they charged me a $25 no call/no show fee for the fitting and wouldn't release the dress until it was paid (EVEN THOUGH I CALLED TONS OF TIMES AND THERE WAS NO ANSWER). I hated Clara Milas, but luckily I did end up with a beautiful dress that I loved. Read less
Services Used: Dress & Attire
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cmacken
Wedding:
10/23/2010
3.2/5.0
I dealt with the staff at Clara Milas very little since I do not live in the town where I got married, but all of my bridesmaids did. Every one of them was taken aback by the attitudes of the staff (there were 6 in my bridal party). While the quality of the product is high and they are cost accommodating for the dresses, I was truly surprised at their lack of profesionalism when it comes to customer service.
I dealt with the staff at Clara Milas very little since I do not live in the town where I got married, but all of my Read more...
I dealt with the staff at Clara Milas very little since I do not live in the town where I got married, but all of my bridesmaids did. Every one of them was taken aback by the attitudes of the staff (there were 6 in my bridal party). While the quality of the product is high and they are cost accommodating for the dresses, I was truly surprised at their lack of profesionalism when it comes to customer service. Read less
Services Used: Dress & Attire
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Happilyeverafter
Wedding:
10/3/2009
4.4/5.0
My gown was simply beautiful! I will say that I too, was taken back by the fact that you do not get to know the designer of the gown, until it is purchased, but if you are in love with the gown you chose, then what does it matter who the designer is. The staff at Clara Milas was very friendly and yes they require an appointment, but once you have that appointment, the attention is all on you and your gown. People criticize how this business is run, but keep in mind, they have been in business all these years for a reason. They must be doing something right!!! I have to say that my gown was stunning and one of the most beautiful gowns I have ever seen, and not just beacause it was mine!! I did not see anything quite as beautiful and elegant in any of the other bridal shops I looked at. Every person that was at our Wedding or saw pictures, could not get over my gown. Just perfect!
My gown was simply beautiful! I will say that I too, was taken back by the fact that you do not get to know the designer Read more...
My gown was simply beautiful! I will say that I too, was taken back by the fact that you do not get to know the designer of the gown, until it is purchased, but if you are in love with the gown you chose, then what does it matter who the designer is. The staff at Clara Milas was very friendly and yes they require an appointment, but once you have that appointment, the attention is all on you and your gown. People criticize how this business is run, but keep in mind, they have been in business all these years for a reason. They must be doing something right!!! I have to say that my gown was stunning and one of the most beautiful gowns I have ever seen, and not just beacause it was mine!! I did not see anything quite as beautiful and elegant in any of the other bridal shops I looked at. Every person that was at our Wedding or saw pictures, could not get over my gown. Just perfect! Read less
Services Used: Dress & Attire
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Lauren
Wedding:
9/12/2009
2.1/5.0
The staff at Clara Milas Bridal Shop was not what you would expect from a bridal salon. The women were "nice", but were not especially attentive and were not accommodating. I purchased my dress there because it was the first shop that I went to (and found "the dress"), but the shop wouldn't tell me the designer even after I purchased the dress. When my dress came in, I had it altered at the shop and they did a mediocre job. They took in the dress and left large clumps of fabric between the seems. I had to be very insistent to get them to fix it (which they did end up doing and they did apologize when they realized how much fabric was mistakenly not cut out). I ended up getting my bridesmaids dresses at a different store because the service was less than ideal at Clara Milas Bridal Shop.

I loved my dress, but I would not purchase one there if I were to do it again.
The staff at Clara Milas Bridal Shop was not what you would expect from a bridal salon. The women were "nice", but were Read more...
The staff at Clara Milas Bridal Shop was not what you would expect from a bridal salon. The women were "nice", but were not especially attentive and were not accommodating. I purchased my dress there because it was the first shop that I went to (and found "the dress"), but the shop wouldn't tell me the designer even after I purchased the dress. When my dress came in, I had it altered at the shop and they did a mediocre job. They took in the dress and left large clumps of fabric between the seems. I had to be very insistent to get them to fix it (which they did end up doing and they did apologize when they realized how much fabric was mistakenly not cut out). I ended up getting my bridesmaids dresses at a different store because the service was less than ideal at Clara Milas Bridal Shop.

I loved my dress, but I would not purchase one there if I were to do it again. Read less
Services Used: Dress & Attire
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Prometheus6201
Wedding:
9/5/2009
4.7/5.0
I personally was not the type of girl who dreamed about her wedding dress, but when I got to Clara Milas I found the dress I wanted after trying on just one other dress. They do have a great selection, and the women who helped us were very professional.. It's not a crowded store and you do have to book an appointment to try on dresses, so you have that personal, one-on-one service. I have to say after I bought my dress from them, I heard some other reviews that discussed some horror stories about what happened to them when they went there, but I have to say I experienced none of those things. They really were professional and courteous and everything went smoothly for me (and my dress). My mother bought her dress from them as well, however had some concern when the dress took quite awhile to come in, and they did not follow up. It did work out in the end though, so I like to think they knew what they were doing all along. All-in-all, they have a great selection of dresses and good customer service, so I would recommend at least giving them a visit!
I personally was not the type of girl who dreamed about her wedding dress, but when I got to Clara Milas I found the dress Read more...
I personally was not the type of girl who dreamed about her wedding dress, but when I got to Clara Milas I found the dress I wanted after trying on just one other dress. They do have a great selection, and the women who helped us were very professional.. It's not a crowded store and you do have to book an appointment to try on dresses, so you have that personal, one-on-one service. I have to say after I bought my dress from them, I heard some other reviews that discussed some horror stories about what happened to them when they went there, but I have to say I experienced none of those things. They really were professional and courteous and everything went smoothly for me (and my dress). My mother bought her dress from them as well, however had some concern when the dress took quite awhile to come in, and they did not follow up. It did work out in the end though, so I like to think they knew what they were doing all along. All-in-all, they have a great selection of dresses and good customer service, so I would recommend at least giving them a visit! Read less
Services Used: Dress & Attire
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dbkaz
Wedding:
8/1/2009
2.6/5.0
I absolutely loved my dress...but I would not return to Clara Milas if I had to do it again. They were grumpy and at times rude. I never had any personal issues with them, but very frequently there were other women in the store complaining about bad alterations, over priced dresses, ordering the wrong sizes. They also remove all labels from the wedding gowns and do not disclose the designer until you make a deposit on a dress. Even after I did, they told me my dress was made by a "private" designer that did not advertise on the internet, in magazines, etc. I'm sure I overpaid for my dress.
I absolutely loved my dress...but I would not return to Clara Milas if I had to do it again. They were grumpy and at times Read more...
I absolutely loved my dress...but I would not return to Clara Milas if I had to do it again. They were grumpy and at times rude. I never had any personal issues with them, but very frequently there were other women in the store complaining about bad alterations, over priced dresses, ordering the wrong sizes. They also remove all labels from the wedding gowns and do not disclose the designer until you make a deposit on a dress. Even after I did, they told me my dress was made by a "private" designer that did not advertise on the internet, in magazines, etc. I'm sure I overpaid for my dress. Read less
Services Used: DJ
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madge_devine
Wedding:
7/4/2009
4.1/5.0
I bought my wedding gown and veil at Clara Milas and had two very nice women help me in the two times I went to the shop. The shop itself isn't much to look at -- it's a little cluttered with some odd fake flower decorations outside. And I thought it was odd that they had taken all the designer labels out of the dresses, as if to make it impossible for people to price-compare and get their gown cheaper elsewhere. I didn't use them for alterations, because my mom has a friend who is a seamstress. All that said, the gown itself was beautiful and the service was prompt and responsive. It was just the experience that left a little bit of excitement lacking.
I bought my wedding gown and veil at Clara Milas and had two very nice women help me in the two times I went to the shop. Read more...
I bought my wedding gown and veil at Clara Milas and had two very nice women help me in the two times I went to the shop. The shop itself isn't much to look at -- it's a little cluttered with some odd fake flower decorations outside. And I thought it was odd that they had taken all the designer labels out of the dresses, as if to make it impossible for people to price-compare and get their gown cheaper elsewhere. I didn't use them for alterations, because my mom has a friend who is a seamstress. All that said, the gown itself was beautiful and the service was prompt and responsive. It was just the experience that left a little bit of excitement lacking. Read less
Services Used: Dress & Attire
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KatMink
Wedding:
6/21/2008
4.0/5.0
The initial salesperson I met was wonderful, helped me find my perfect gown. When I went to go back to show my mother, the next girl was unfriendly and made me feel uncomfortable. If it wasn't for the seamstress being so nice, I would have been very unhappy with the service provided. They need to get all their staff on the same page of making such an important experience as pleasurable as possible, otherwise they won't be recommended to others, which I am hesitant to do. Other than sketchy service at times, it was pretty nice, better than say, a David's bridal.
The initial salesperson I met was wonderful, helped me find my perfect gown. When I went to go back to show my mother, the Read more...
The initial salesperson I met was wonderful, helped me find my perfect gown. When I went to go back to show my mother, the next girl was unfriendly and made me feel uncomfortable. If it wasn't for the seamstress being so nice, I would have been very unhappy with the service provided. They need to get all their staff on the same page of making such an important experience as pleasurable as possible, otherwise they won't be recommended to others, which I am hesitant to do. Other than sketchy service at times, it was pretty nice, better than say, a David's bridal. Read less
Services Used: Dress & Attire
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AmyJJ
Wedding:
9/3/2005
4.1/5.0
They were great, but the staff was not overly wonderful. When you are looking for a gown, you want to recieve as much joy and excitement as you feel!
They were great, but the staff was not overly wonderful. When you are looking for a gown, you want to recieve as much joy Read more...
They were great, but the staff was not overly wonderful. When you are looking for a gown, you want to recieve as much joy and excitement as you feel! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.2/5.0
Clara Milas bridal shop was great to me. I had a few things I didn't care for here and there.. the place is extremely outdated and they don't let you wear shoes on their ancient carpets, and the staff had a bit of an attitude from time to time. I did receive my services in a timely manner and everything was always in order in terms of money and contacting bridesmaids. Only downside of the shop is professionalism. Needs some work there!
Clara Milas bridal shop was great to me. I had a few things I didn't care for here and there.. the place is extremely Read more...
Clara Milas bridal shop was great to me. I had a few things I didn't care for here and there.. the place is extremely outdated and they don't let you wear shoes on their ancient carpets, and the staff had a bit of an attitude from time to time. I did receive my services in a timely manner and everything was always in order in terms of money and contacting bridesmaids. Only downside of the shop is professionalism. Needs some work there! Read less
Services Used: Dress & Attire
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