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Cloth Connection - New York

Spring Valley , NY

LOCATION

80 Red Schoolhouse Road Suite 215
Spring Valley, NY 10977 US

PHONE

845-426-3500

WEBSITE

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Rentals & Photobooths

REVIEWS

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2.0/5.0
3.0/5.0
1.5/5.0
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Anonymous
Wedding:
2+ years ago
0.8/5.0
In addition to many unprofessional dealings with this company, the biggest issue was that on the day of my wedding, the venue staff applied the table overlays, chair covers and chair ties that I had ordered only to find that they were short by 14 chair ties. My contact at the venue proceeded to call Cloth Connection to which the reponse was that we could not have any additional ties sent to us. As a result, 14 chairs at my wedding had no chair ties on them.

After the wedding, I emailed Helen and Cara at Cloth Connection to tell them of my disappointment in the shortage and request a refund for the 14 ties that we did not receive. Cara's response was that they counted the ties and not only were enough sent but, there were an additional 14 ties sent and refused to process any refund.

I then called the company headquarters to speak with the owner, but was told he was out on holiday. Instead I spoke with Doris who also refused to credit me for the 14 chair ties as well. When I asked her if the nominal amount of $ that she was literally arguing with me over would be worth losing a customer over, her response to me was "Are you getting married again?"

While I do not plan on getting married again, I happen to work for a large media organization in Manhattan that does events all over NYC and the country in the financial services and hedge fund space. In addition, I wasn't aware that your Cloth Connection only caters to weddings and would not want my business for any future personal event needs that I may have- i.e. birthdays, christenings, anniversaries, etc.

They have lost a customer in me for sure. I WOULD NOT RECOMMEND Cloth Connection. Go with another linen rental company and get treated with courtesy.
In addition to many unprofessional dealings with this company, the biggest issue was that on the day of my wedding, the Read more...
In addition to many unprofessional dealings with this company, the biggest issue was that on the day of my wedding, the venue staff applied the table overlays, chair covers and chair ties that I had ordered only to find that they were short by 14 chair ties. My contact at the venue proceeded to call Cloth Connection to which the reponse was that we could not have any additional ties sent to us. As a result, 14 chairs at my wedding had no chair ties on them.

After the wedding, I emailed Helen and Cara at Cloth Connection to tell them of my disappointment in the shortage and request a refund for the 14 ties that we did not receive. Cara's response was that they counted the ties and not only were enough sent but, there were an additional 14 ties sent and refused to process any refund.

I then called the company headquarters to speak with the owner, but was told he was out on holiday. Instead I spoke with Doris who also refused to credit me for the 14 chair ties as well. When I asked her if the nominal amount of $ that she was literally arguing with me over would be worth losing a customer over, her response to me was "Are you getting married again?"

While I do not plan on getting married again, I happen to work for a large media organization in Manhattan that does events all over NYC and the country in the financial services and hedge fund space. In addition, I wasn't aware that your Cloth Connection only caters to weddings and would not want my business for any future personal event needs that I may have- i.e. birthdays, christenings, anniversaries, etc.

They have lost a customer in me for sure. I WOULD NOT RECOMMEND Cloth Connection. Go with another linen rental company and get treated with courtesy. Read less
Services Used: Lighting & Decor
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Jill
Wedding:
10/9/2010
3.1/5.0
Selection that can not be matched. Super easy mail company with quality items. We got table cloths and napkins from them. Would use again!!
Selection that can not be matched. Super easy mail company with quality items. We got table cloths and napkins from them. Read more...
Selection that can not be matched. Super easy mail company with quality items. We got table cloths and napkins from them. Would use again!! Read less
Services Used: Rentals & Photobooths
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