130x130 sq 1299955774574 photoedited

COCOA COUTURE

Hershey , PA

LOCATION

575 East Chocolate Ave
Hershey, PA 17033 US

PHONE

717-533-3323

WEBSITE

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ABOUT US

Cocoa Couture is a full service boutique bridal shop specializing in everything bridal, formal and high-end. We specializing in making grooms and fathers cry on your special day. We make... Read more
Cocoa Couture is a full service boutique bridal shop specializing in everything bridal, formal and high-end. We specializing in making grooms and fathers cry on your special day. We make brides gorgeous, mothers stunning, even prom and homecoming girls spectacular. We specialize in doing it all, while catering to every need! Cocoa Couture carries the chic and unique so come on in and take a peek. Read less
Dress & Attire

REVIEWS

3.8
out of 5.0
3.9/5.0
3.9/5.0
3.6/5.0
3.8/5.0
3.8/5.0
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Emily
Wedding:
9/5/2015
4.4/5.0
Cocoa Couture was fabulous! I originally bought a dress off the rack and immediately regretting the decision. They were so understanding and accommodating and literally bent over backwards to help me find my dream dress. I've only had one fitting with Loula but so far she is fantastic. They worked within my (very small) budget and helped me find a couture dress for a very not couture budget. I would highly recommend shopping here!
Cocoa Couture was fabulous! I originally bought a dress off the rack and immediately regretting the decision. They were so Read more...
Cocoa Couture was fabulous! I originally bought a dress off the rack and immediately regretting the decision. They were so understanding and accommodating and literally bent over backwards to help me find my dream dress. I've only had one fitting with Loula but so far she is fantastic. They worked within my (very small) budget and helped me find a couture dress for a very not couture budget. I would highly recommend shopping here! Read less
Services Used: Dress & Attire
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Ashley
Wedding:
6/13/2015
3.1/5.0
This rating is for three separate items - 1) Wedding dress and accessories 2) Bridesmaids dresses and shoes 3) Tuxs
1) My dress was beautiful, Janine was my sales person and she was amazing. From the first time I was in the shop up until the day of my wedding she was always professional on the phone, more than accommodating and so sweet. She really made me feel taken care of. At the end of the day my dress and the experience of getting my dress from Cocoa Couture was nothing but flawless. My dress and accessories like veil and headpiece were gorgeous.
2) MOB dress, Bridesmaids dresses and Dyable shoes - All of these dresses turned out beautiful and the shoes were dyed the exact color I wanted. My only negative experience with this aspect of dealing with Cocoa Couture is DO NOT GO IN ON A SATURDAY MORNING! My mom and I made the unfortunate mistake of going in to try on her dress on a Saturday morning, I think during prom season (still when you are spending upwards of $5,000 I really don't care if it's prom season) and the owner was quite short and rude, basically making us feel like she had no time for us and she certainly didn't have a second to answer a question or help. Needless to say I was not happy with the experience, we ended up leaving and returning during the week when the owner wasn't there and Janine was there to help ever though that wasn't her job as she dealt only with bride's dresses.
3) Tuxs - I highly recommend getting your Wedding dress from Cocoa Couture, but my honest advice would be to get your tuxs from somewhere else...anywhere else. This component of dealing with them was a nightmare. 2 out of the 11 men who ordered tuxs who got measured in Cocoa Couture by their tux person - had to order changes, that they then were told to pay extra for because it needed to be overnighted. Originally we were told the tuxs would come in the Friday before the week of the wedding - they only came in on Wednesday. NIGHTMARE, use another tux rental
This rating is for three separate items - 1) Wedding dress and accessories 2) Bridesmaids dresses and shoes 3) Tuxs
1) Read more...
This rating is for three separate items - 1) Wedding dress and accessories 2) Bridesmaids dresses and shoes 3) Tuxs
1) My dress was beautiful, Janine was my sales person and she was amazing. From the first time I was in the shop up until the day of my wedding she was always professional on the phone, more than accommodating and so sweet. She really made me feel taken care of. At the end of the day my dress and the experience of getting my dress from Cocoa Couture was nothing but flawless. My dress and accessories like veil and headpiece were gorgeous.
2) MOB dress, Bridesmaids dresses and Dyable shoes - All of these dresses turned out beautiful and the shoes were dyed the exact color I wanted. My only negative experience with this aspect of dealing with Cocoa Couture is DO NOT GO IN ON A SATURDAY MORNING! My mom and I made the unfortunate mistake of going in to try on her dress on a Saturday morning, I think during prom season (still when you are spending upwards of $5,000 I really don't care if it's prom season) and the owner was quite short and rude, basically making us feel like she had no time for us and she certainly didn't have a second to answer a question or help. Needless to say I was not happy with the experience, we ended up leaving and returning during the week when the owner wasn't there and Janine was there to help ever though that wasn't her job as she dealt only with bride's dresses.
3) Tuxs - I highly recommend getting your Wedding dress from Cocoa Couture, but my honest advice would be to get your tuxs from somewhere else...anywhere else. This component of dealing with them was a nightmare. 2 out of the 11 men who ordered tuxs who got measured in Cocoa Couture by their tux person - had to order changes, that they then were told to pay extra for because it needed to be overnighted. Originally we were told the tuxs would come in the Friday before the week of the wedding - they only came in on Wednesday. NIGHTMARE, use another tux rental Read less
Services Used: Dress & Attire
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jess & andrew
Wedding:
6/6/2015
0.0/5.0
Coco Couture hands down was the best bridal shop experience ever. Jackie and the entire staff did whatever they could to make me feel so special. I truly felt like a bride :)
I HIGHLY recommend visiting this shop to any bride, they have a great selection and worked with my price point. I felt no pressure when trying on the gowns, nor did I feel rushed. Jackie was more than wonderful to work with; she was professional and super sweet!
My experience was something I will never forget!!
Coco Couture hands down was the best bridal shop experience ever. Jackie and the entire staff did whatever they could to Read more...
Coco Couture hands down was the best bridal shop experience ever. Jackie and the entire staff did whatever they could to make me feel so special. I truly felt like a bride :)
I HIGHLY recommend visiting this shop to any bride, they have a great selection and worked with my price point. I felt no pressure when trying on the gowns, nor did I feel rushed. Jackie was more than wonderful to work with; she was professional and super sweet!
My experience was something I will never forget!! Read less
Services Used: Dress & Attire
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Private User
Wedding:
5/30/2015
5.0/5.0
Great selection of dresses!! Everyone was very personable with me. The lady who does alterations is great and very flexible!
Great selection of dresses!! Everyone was very personable with me. The lady who does alterations is great and very Read more...
Great selection of dresses!! Everyone was very personable with me. The lady who does alterations is great and very flexible! Read less
Services Used: Dress & Attire
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Nichole
Wedding:
1/10/2015
5.0/5.0
Cocoa Couture has the best selection of wedding gowns. I was very picky and I finally found the perfect dress there! The staff was so sweet and helpful. Jen was espically amazing and helpful! :)
Cocoa Couture has the best selection of wedding gowns. I was very picky and I finally found the perfect dress there! The Read more...
Cocoa Couture has the best selection of wedding gowns. I was very picky and I finally found the perfect dress there! The staff was so sweet and helpful. Jen was espically amazing and helpful! :) Read less
Services Used: Dress & Attire
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Jessica
Wedding:
12/31/2014
0.0/5.0
Please heed my warning about the plethora of issues we had with this shop.
We had so many problems that I cannot express them all, in detail, in this space. The first visit was good and Jen was helpful, so we ordered my dress there, as they were one of the only shops that carried the premier designer I liked. Then, it all went downhill. They never got the bridesmaids dress samples in that were promised, after I called them multiple times to follow up. They never once called back. They didn't call when my veil came in and 7 months later, I had to call them. My dress came in 2 months late (10 months after ordering) but not until I continuously called to follow up with them. I received a voicemail that they added a 10% charge to my dress due to not being paid and that I couldn't have my first fitting, after my fitting had taken place and we had tried to pay them. Then, and worst of all, the day before my wedding we went to pick up my dress and they tried to give it to me balled in a bag with my veil. They said they didn't know I was coming, and when I pointed to my name in their appointment book, the owner said, oh well I'm sure it's written there but we haven't looked at this at all today. We had to go back 3 times that day just to get everything because they kept insisting it was all in one bag, when my undergarment was not. No apologies and they kept saying, over this entire year, it wasn't their fault each time us asked for an issue to be resolved. I would urge you not to go there, even for a good designer, as you will worry the entire year and nothing will be done properly or on time. One or two minor issues is understandable, but this was the worst vendor I worked with over the 15 months of planning for my wedding! Save yourself money, time, and grief by choosing a shop worthy of your business who understands good customer service and will celebrate your big day, instead of causing issues every step of the way.
Please heed my warning about the plethora of issues we had with this shop.
We had so many problems that I cannot Read more...
Please heed my warning about the plethora of issues we had with this shop.
We had so many problems that I cannot express them all, in detail, in this space. The first visit was good and Jen was helpful, so we ordered my dress there, as they were one of the only shops that carried the premier designer I liked. Then, it all went downhill. They never got the bridesmaids dress samples in that were promised, after I called them multiple times to follow up. They never once called back. They didn't call when my veil came in and 7 months later, I had to call them. My dress came in 2 months late (10 months after ordering) but not until I continuously called to follow up with them. I received a voicemail that they added a 10% charge to my dress due to not being paid and that I couldn't have my first fitting, after my fitting had taken place and we had tried to pay them. Then, and worst of all, the day before my wedding we went to pick up my dress and they tried to give it to me balled in a bag with my veil. They said they didn't know I was coming, and when I pointed to my name in their appointment book, the owner said, oh well I'm sure it's written there but we haven't looked at this at all today. We had to go back 3 times that day just to get everything because they kept insisting it was all in one bag, when my undergarment was not. No apologies and they kept saying, over this entire year, it wasn't their fault each time us asked for an issue to be resolved. I would urge you not to go there, even for a good designer, as you will worry the entire year and nothing will be done properly or on time. One or two minor issues is understandable, but this was the worst vendor I worked with over the 15 months of planning for my wedding! Save yourself money, time, and grief by choosing a shop worthy of your business who understands good customer service and will celebrate your big day, instead of causing issues every step of the way. Read less
Services Used: Dress & Attire
Default vendor profile pic
Private User
Wedding:
11/1/2014
3.4/5.0
Went to quite a few bridal boutiques before I found the perfect dress at Cocoa Couture. Jen was very kind and a joy to work with. However, I was encouraged to order my dress made to length to reduce alterations costs, but it was measured incorrectly for the style of dress. Because of the mistakes, I ended up paying even more.
Went to quite a few bridal boutiques before I found the perfect dress at Cocoa Couture. Jen was very kind and a joy to Read more...
Went to quite a few bridal boutiques before I found the perfect dress at Cocoa Couture. Jen was very kind and a joy to work with. However, I was encouraged to order my dress made to length to reduce alterations costs, but it was measured incorrectly for the style of dress. Because of the mistakes, I ended up paying even more. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
5.0/5.0
Loved working with the team at Cocoa Couture. I felt welcomed every time I stopped by. The owners are always there as well to make sure your experience is a good one. They were so helpful and really took the time to understand my vision for my wedding dress. In the end, I had my dream gown. I added Swarovski Crystal straps and they took the time to give me their opinions on all of my accessories. When you walk in to Cocoa Couture it is an upscale atmosphere. Also, I loved that they had diffusers around the space to make it smell of Cocoa. The staff was knowledgeable and caring. I wish I could go through the whole process again, so I could buy another beautiful dress!
Loved working with the team at Cocoa Couture. I felt welcomed every time I stopped by. The owners are always there as well Read more...
Loved working with the team at Cocoa Couture. I felt welcomed every time I stopped by. The owners are always there as well to make sure your experience is a good one. They were so helpful and really took the time to understand my vision for my wedding dress. In the end, I had my dream gown. I added Swarovski Crystal straps and they took the time to give me their opinions on all of my accessories. When you walk in to Cocoa Couture it is an upscale atmosphere. Also, I loved that they had diffusers around the space to make it smell of Cocoa. The staff was knowledgeable and caring. I wish I could go through the whole process again, so I could buy another beautiful dress! Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
3.5/5.0
I had very mixed experiences purchasing my bridal gown here... At my first appointment, the salesgirls treated me like a queen and were very respectful of my budget. I found the perfect dress in their upstairs sale room, and it was a great price because it was a sample size from a discontinued line. However, it had two small rips in the side seams. The salesgirl assured me that since the rips were pre-existing, they would fix them at no charge to me, so I purchased the dress. When I called a few months later, the man I spoke to on the phone literally laughed at me and insisted it was not their policy to do that, and I would have to set up an appointment with their seamstress. After several other phone calls & speaking to a manager, it all got worked out but that was an upsetting and unprofessional experience. When I came to pick the dress up, a different salesgirl I worked with was superb and gave me lots of great suggestions for accessories, even though I wasn't planning to purchase them there. Overall, fair experience.
I had very mixed experiences purchasing my bridal gown here... At my first appointment, the salesgirls treated me like a Read more...
I had very mixed experiences purchasing my bridal gown here... At my first appointment, the salesgirls treated me like a queen and were very respectful of my budget. I found the perfect dress in their upstairs sale room, and it was a great price because it was a sample size from a discontinued line. However, it had two small rips in the side seams. The salesgirl assured me that since the rips were pre-existing, they would fix them at no charge to me, so I purchased the dress. When I called a few months later, the man I spoke to on the phone literally laughed at me and insisted it was not their policy to do that, and I would have to set up an appointment with their seamstress. After several other phone calls & speaking to a manager, it all got worked out but that was an upsetting and unprofessional experience. When I came to pick the dress up, a different salesgirl I worked with was superb and gave me lots of great suggestions for accessories, even though I wasn't planning to purchase them there. Overall, fair experience. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.3/5.0
DO NOT GO TO COCOA COUTURE!!!!! They never measured me, then later made up numbers to fit their needs, a good bit off from my actual measurements. (how can you gain 8 inches in your bust in 5 months and still be same bra cup, band, and shirt size while not being pregnant or getting a boob job?) The dress they ordered me was at least 1 size too small. They could not get me my correct size dress. And the alterations that they said they would pay for in order for the dress to be made my size, so I could even get in the dress, THEY THEN REFUSED TO PAY!!! The Consultants were lovely ladies, Their manager on the other hand was a RUDE, INSULTING person that should never have been in that job to begin with.
DO NOT GO TO COCOA COUTURE!!!!! They never measured me, then later made up numbers to fit their needs, a good bit off from Read more...
DO NOT GO TO COCOA COUTURE!!!!! They never measured me, then later made up numbers to fit their needs, a good bit off from my actual measurements. (how can you gain 8 inches in your bust in 5 months and still be same bra cup, band, and shirt size while not being pregnant or getting a boob job?) The dress they ordered me was at least 1 size too small. They could not get me my correct size dress. And the alterations that they said they would pay for in order for the dress to be made my size, so I could even get in the dress, THEY THEN REFUSED TO PAY!!! The Consultants were lovely ladies, Their manager on the other hand was a RUDE, INSULTING person that should never have been in that job to begin with. Read less
Services Used: Dress & Attire
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