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Coleman Brothers Flowers, Inc

Richmond , VA

LOCATION

2104 Dumbarton Rd
Richmond, VA 23228 US

PHONE

804-262-8681

WEBSITE

View website
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Flowers

REVIEWS

4.6
out of 5.0
4.7/5.0
4.7/5.0
4.7/5.0
4.6/5.0
4.6/5.0
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Kelsey
Wedding:
7/26/2014
5.0/5.0
They helped to custom design everything. The flowers were beautiful and lasted a long time after the wedding.
They helped to custom design everything. The flowers were beautiful and lasted a long time after the wedding.
They helped to custom design everything. The flowers were beautiful and lasted a long time after the wedding. Read less
Services Used: Flowers
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Anonymous
Wedding:
1+ year ago
0.3/5.0
Coleman Brothers Florist ruined my special occasion! I had ordered flowers for my girlfriend’s birthday to deliver to her job. They did not deliver the flowers directly to her, and she did not receive them on her birthday. Upon contact with the company the next day, they told me that they would not refund ANYTHING due to the fact that they “tried their best to get it to her.” I was transferred to the owner, Tim Wilkinson, and he was the rudest person I had talked to all day. I asked for a refund because she had not received her flowers and he told me that he would not refund me anything because they left the flowers at the front desk and it was not their fault they didn’t make it to her (btw they left the flowers at the front desk of a hospital with 3000 employees). When I asked again for a refund he laughed and then he hung up on me! I had given them a specific room number and her phone number at work and asked them to only deliver to her and to make sure she got them in hand.

Now she has no flowers, and I’m out $50.

I called back and asked if they would just refund the delivery fee of $7. They refused. I called back a third time and they cut me off mid-sentence and put me on hold for 15 minutes! Their website states a 100% satisfaction guarantee. When I asked about this, they said “We don’t control our website, a third party company does that, so we are not responsible for anything they write on there.” Apparently they don’t care about your satisfaction as a customer, only your money. What horrible customer service. I used them because I wanted to support a family owned business, and I got worse customer service than standing in line at Wal-mart at 3am.

If you value your special occasion at all, then don’t use COLEMAN BROTHERS FLORIST. Period.
Coleman Brothers Florist ruined my special occasion! I had ordered flowers for my girlfriend’s birthday to deliver to her Read more...
Coleman Brothers Florist ruined my special occasion! I had ordered flowers for my girlfriend’s birthday to deliver to her job. They did not deliver the flowers directly to her, and she did not receive them on her birthday. Upon contact with the company the next day, they told me that they would not refund ANYTHING due to the fact that they “tried their best to get it to her.” I was transferred to the owner, Tim Wilkinson, and he was the rudest person I had talked to all day. I asked for a refund because she had not received her flowers and he told me that he would not refund me anything because they left the flowers at the front desk and it was not their fault they didn’t make it to her (btw they left the flowers at the front desk of a hospital with 3000 employees). When I asked again for a refund he laughed and then he hung up on me! I had given them a specific room number and her phone number at work and asked them to only deliver to her and to make sure she got them in hand.

Now she has no flowers, and I’m out $50.

I called back and asked if they would just refund the delivery fee of $7. They refused. I called back a third time and they cut me off mid-sentence and put me on hold for 15 minutes! Their website states a 100% satisfaction guarantee. When I asked about this, they said “We don’t control our website, a third party company does that, so we are not responsible for anything they write on there.” Apparently they don’t care about your satisfaction as a customer, only your money. What horrible customer service. I used them because I wanted to support a family owned business, and I got worse customer service than standing in line at Wal-mart at 3am.

If you value your special occasion at all, then don’t use COLEMAN BROTHERS FLORIST. Period. Read less
Services Used: Flowers
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Patrice
Wedding:
6/14/2014
5.0/5.0
I absolutely loved working with Coleman Brothers Flowers. I only had my bouquet and some boutonnieres made, but they were easy to work with and the flowers were absolutely beautiful. I was able to schedule a meeting the same week I called and the florists were very knowledgeable and knew exactly what I wanted. The prices were also great! I would recommend them to anyone in need of any type of flowers :)
I absolutely loved working with Coleman Brothers Flowers. I only had my bouquet and some boutonnieres made, but they were Read more...
I absolutely loved working with Coleman Brothers Flowers. I only had my bouquet and some boutonnieres made, but they were easy to work with and the flowers were absolutely beautiful. I was able to schedule a meeting the same week I called and the florists were very knowledgeable and knew exactly what I wanted. The prices were also great! I would recommend them to anyone in need of any type of flowers :) Read less
Services Used: Flowers
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Hallie
Wedding:
6/7/2014
5.0/5.0
Our flowers were breathtaking and just perfect for what we were looking for. They have so much experience working with all types of people and events that they were just plain easy to work with. Two thumbs up!!
Our flowers were breathtaking and just perfect for what we were looking for. They have so much experience working with all Read more...
Our flowers were breathtaking and just perfect for what we were looking for. They have so much experience working with all types of people and events that they were just plain easy to work with. Two thumbs up!! Read less
Services Used: Flowers
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Katherine
Wedding:
5/23/2014
5.0/5.0
The flowers were absolutely perfect. They made my vision come to life.
The flowers were absolutely perfect. They made my vision come to life.
The flowers were absolutely perfect. They made my vision come to life. Read less
Services Used: Flowers
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Samantha
Wedding:
4/25/2014
5.0/5.0
This vendor was one of the best we picked. The lady who runs the wedding flower department is extremely talented.

Their prices are also very affordable but also competitive.

She worked with me multiple times when I wanted to add to my order.

I will use them in the future.
This vendor was one of the best we picked. The lady who runs the wedding flower department is extremely talented.
Read more...
This vendor was one of the best we picked. The lady who runs the wedding flower department is extremely talented.

Their prices are also very affordable but also competitive.

She worked with me multiple times when I wanted to add to my order.

I will use them in the future. Read less
Services Used: Flowers
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Johanna
Wedding:
4/19/2014
5.0/5.0
The flowers for our wedding from Coleman Brothers were BEAUTIFUL!!! My bouquet was simply stunning!! I got so many compliments. The table arrangements were also gorgeous and lasted for over a week after the wedding was over. Their prices were VERY reasonable! I couldn't have been happier. They designed just what I asked for. Mimi and her team are fantastic!! :)
The flowers for our wedding from Coleman Brothers were BEAUTIFUL!!! My bouquet was simply stunning!! I got so many Read more...
The flowers for our wedding from Coleman Brothers were BEAUTIFUL!!! My bouquet was simply stunning!! I got so many compliments. The table arrangements were also gorgeous and lasted for over a week after the wedding was over. Their prices were VERY reasonable! I couldn't have been happier. They designed just what I asked for. Mimi and her team are fantastic!! :) Read less
Services Used: Flowers
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Corinne
Wedding:
4/12/2014
5.0/5.0
Coleman Brothers Flowers did an amazing job with my wedding flowers! Cindy was absolutely fantastic and helped with all my selections!
Coleman Brothers Flowers did an amazing job with my wedding flowers! Cindy was absolutely fantastic and helped with all my Read more...
Coleman Brothers Flowers did an amazing job with my wedding flowers! Cindy was absolutely fantastic and helped with all my selections! Read less
Services Used: Flowers
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Taylor
Wedding:
9/7/2013
5.0/5.0
They did a beautiful job! Everything was perfect and Cindy was so helpful! I would recommend them for anything! They show you exactly what you will be getting, which I did not find at other florists.
They did a beautiful job! Everything was perfect and Cindy was so helpful! I would recommend them for anything! They show Read more...
They did a beautiful job! Everything was perfect and Cindy was so helpful! I would recommend them for anything! They show you exactly what you will be getting, which I did not find at other florists. Read less
Services Used: Flowers
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Katherine
Wedding:
6/8/2013
5.0/5.0
The people there sat down with my mother and me and helped us step by step to pick out all of my wedding flowers. They brought them fresh to the ceremony about an hour before it started. I was blown away at how beautiful everything was for my attendants and myself and the price was well within our budget. I highly recommend Coleman Brothers for any occasion. My family has been lifelong patrons of this company and now I will be too. Thank you all for your hard work!!
Mrs. & Mrs. Jeff Owens
The people there sat down with my mother and me and helped us step by step to pick out all of my wedding flowers. They Read more...
The people there sat down with my mother and me and helped us step by step to pick out all of my wedding flowers. They brought them fresh to the ceremony about an hour before it started. I was blown away at how beautiful everything was for my attendants and myself and the price was well within our budget. I highly recommend Coleman Brothers for any occasion. My family has been lifelong patrons of this company and now I will be too. Thank you all for your hard work!!
Mrs. & Mrs. Jeff Owens Read less
Services Used: Flowers
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