Nophoto-130
(8)

Coleman's Tuxedo

Springfield , NJ

LOCATION

Springfield, NJ US

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

REVIEWS

4.4
out of 5.0
4.4/5.0
4.4/5.0
4.3/5.0
4.5/5.0
4.5/5.0
Sort by
Wwnetwork-128
Lisa
Wedding:
6/15/2012
5.0/5.0
I began preparation for my wedding when the former manager had become quite ill, leaving things a little hectic. However, under the new manager, service was impeccable. I would strongly recommend Coleman's. I've never seen employees that cared so much about their customers.
Services Used: Dress & Attire
Wwnetwork-128
Mike
Wedding:
5/19/2012
5.0/5.0
Amazing. Great selection, fabulous service, so accommodating to my nervous bride.
Loved the on site custom tailoring, everything fit perfectly. Thanks a million!!!
Services Used: Dress & Attire
Default-vendor-profile-pic
joemano
Wedding:
4/29/2012
1.0/5.0
STAY AWAY FROM COLEMAN TUXEDOS — you’d be better off renting a tuxedo from the devil himself!

Check out their rating from the Better Business Bureau at bbb.org - they rate an “F” on a scale of A+ to F !!!

( full link: http://www.bbb.org/new-jersey/business-reviews/formal-wear/coleman-tuxedo-in-short-hills-nj-90083016 )

This business is nothing but liars and cheats. BEWARE. Or better yet, go elsewhere!

If you notice, any positive reviews are all from several years ago — there are now serious problems with this business, and they regularly engage in fraudulent and unethical business practices. Owner “Ira” and his incompetent assistant “Richard” are liars and shysters of the worst mold.

They will ask for a credit card number to “hold” your rental, and charge it immediately without your knowledge and without getting your signature.. without telling you how much they are charging. Later, they will charge you for any other fees they can think of. DO NOT GIVE THEM A CREDIT CARD UNTIL YOU HAVE RECEIVED EVERYTHING YOU ORDERED, CORRECTLY. Better yet, skip this place all together.

It took me FIVE visits to the store to try and get my tuxedo correct. And they STILL managed to not get it correct in time for my event. I was finally forced to make other arrangements.

After complaining about the multiple issues and massive inconveniences with my rental, owner “Ira” offered a full discount — then never processed the refund. When called to inquire about it, he refused to discuss it and hung up on me in the middle of a sentence — THREE times. Emailed him to resolve, but refused to contact me back.

They tried to trick me into renting their most expensive tuxedo, without telling me the price, by saying it was the only one available to me. I later found out from other employees, that there were plenty of other, cheaper styles in stock. Tried to make it seem like a deal by saying i was getting a “discount” — as it turned out, it was the most expensive tuxedo rental i’ve ever seen in my life ($200)

When i arrived to get my “ready to pick up” tuxedo, it was not yet altered. They made me wait 2 hours before helping me… then had to remeasure me and alter it on the spot, taking another hour.

None of the items i asked for were correct. Vest wrong color, shirt wrong size and style, jacket altered very poorly. No pocket square or suspenders included as requested.

When they didn’t have my requested vest in my size, they lied and tried to give me an XL Extra Long to me and said it was just a normal XL, which of course didn’t fit. They hoped i wouldn’t notice.

When i gave them back the entire tux package so they could correct the incorrect items, they gave my shoes — one of the few items that WAS correct — away to another customer (!) I received the tux back with no shoes. They were never able to provide the shoes i ordered in time for my event.

When reminded that the pocket square I ordered was not included, they included a wrinkled, crumpled one they pulled off of a display mannequin and included it with the tuxedo — which was unusable.

They advertise free pick up and delivery service on their website, but will tell you they no longer have it when you ask for it. Bait and Switch, as well as false advertising.

While I was in there, there was a full wedding party picking up their tuxedos — demanding their money back because nothing was what they ordered, and many of the groomsmen’s tuxedos didn’t match or were the wrong size.

They were given a bad review on foursquare.com the same day as my review, saying they charged $300 in fees to the credit card of another dissatisfied customer who canceled their order 4 months before their wedding, when their stated policy is that you only owe a fee within two weeks of the event.

They have barely any staff, and their only employees are over 70 or under 17 years old. I waited for 2-3 hours each time i was there, to get any assistance — even though the reason i was back was because they screwed everything up.

If all this isn’t enough to scare you, nothing is…
GO ELSEWHERE — you’ve been warned!
Services Used: Dress & Attire
Default-vendor-profile-pic
khmcgraw
Wedding:
10/1/2011
4.2/5.0
Overall they were good. We were especially happy with the drop off and pick up service they offered. It made getting and returning the tuxs very easy.
Services Used: Dress & Attire
Default-vendor-profile-pic
lchen
Wedding:
12/27/2009
5.0/5.0
Coleman's did a wonderful job with the tuxes! The guys looked fantastic! Their service is unbeatable!
Services Used: Dress & Attire
Default-vendor-profile-pic
Maria
Wedding:
11/7/2009
5.0/5.0
They are great to work with and have a large variety of tuxedos, vest and ties to choose from. They are professional and reliable. All the guys looked great.
Services Used: Dress & Attire
Default-vendor-profile-pic
Linette
Wedding:
6/7/2008
5.0/5.0
A+ ~ Coleman's had by far the best discounts and mostly it was because we had such a larger bridal party but my hubby was able to get his tuxedo for free day of and also a choice of a suit or tuxedo of up $300. They delivered the tuxedos to my house 2 days before the wedding to make sure everything was correct and picked them up the day after. They got all the items right for 16 tuxedos we ordered....but the sizing was wrong for a few of the tuxedos. Colemans fixed them the day after and all the groomsmen looked handsome the day of. My experience was great with Colemans and I would use them again and recommend them to anyone. They were a recommendation through a friend and I am glad they told me about them!
Services Used: Dress & Attire
Thanks for visiting the vendor listing for Coleman's Tuxedo
Please let this vendor know that you found them on the WeddingWire Network.
Ww_logo
 
Nophoto-220