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(8)

Costco

Hayward , CA

LOCATION

Hayward, CA US

WEBSITE

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Favors & Gifts , Invitations

REVIEWS

4.0
out of 5.0
3.9/5.0
4.0/5.0
3.6/5.0
4.6/5.0
3.9/5.0
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Private User
Wedding:
3/7/2015
0.5/5.0
Unfortunately Costco contracts out to another company to do all of the printing/customer service. I did not know this, otherwise I would have thought twice before ordering. I'll make this short as sweet (although my ordeal was nothing but)
the good: selection is nice, quality is good, prices are competitive.
the BAD: Customer service. If anything goes wrong, expect to be on the phone with them for at least an hour each time (I am not exaggerating). My total on the phone with Costco adds to about 8+hrs (6 phone calls) 2 dropped calls by them (after on hold for 45 minutes each time...
first order came in on Dec 5th, invites were there, but no RSVPs, called costco, 2 hrs on the phone, finally they re-sent us what we ordered (or so we thought).
second package arrives, everything is there, however our RSVP envelopes have our address printed on the back (the flap) instead of the front (how I ordered, and I triple check that). Call costco, another lengthy hold time, explanation, hold hold hold, request for overnight shipping (we wanted our invites to go out before Christmas (we had some cute little Christmas surprises to add for our guests)...third package arrives 1 week later (surprise!!! not overnight) they sent us LARGE invitation envelopes with writing on the back (so even if they messed up on the envelope size, they didnt even get the address print location correctly) ..call again, hold hold, dropped call with a supervisor (who picked up the phone, i could hear him talking, put me back on hold with out talking to me, picked up the phone again, then hung up on me after 55 minutes on hold...) call back...2 hrs later we get our order "straightened out" .fourth package (arrives on DEC 27th 3 weeks after our original delivery date)....large envelopes....I just laugh...because I even gave them the measurements of the envelopes, the ID that the envelopes had on them... etc ...2 more hrs..refund. cherry on the cake..half of the RSVPs had the wrong date printed on them
Unfortunately Costco contracts out to another company to do all of the printing/customer service. I did not know this, Read more...
Unfortunately Costco contracts out to another company to do all of the printing/customer service. I did not know this, otherwise I would have thought twice before ordering. I'll make this short as sweet (although my ordeal was nothing but)
the good: selection is nice, quality is good, prices are competitive.
the BAD: Customer service. If anything goes wrong, expect to be on the phone with them for at least an hour each time (I am not exaggerating). My total on the phone with Costco adds to about 8+hrs (6 phone calls) 2 dropped calls by them (after on hold for 45 minutes each time...
first order came in on Dec 5th, invites were there, but no RSVPs, called costco, 2 hrs on the phone, finally they re-sent us what we ordered (or so we thought).
second package arrives, everything is there, however our RSVP envelopes have our address printed on the back (the flap) instead of the front (how I ordered, and I triple check that). Call costco, another lengthy hold time, explanation, hold hold hold, request for overnight shipping (we wanted our invites to go out before Christmas (we had some cute little Christmas surprises to add for our guests)...third package arrives 1 week later (surprise!!! not overnight) they sent us LARGE invitation envelopes with writing on the back (so even if they messed up on the envelope size, they didnt even get the address print location correctly) ..call again, hold hold, dropped call with a supervisor (who picked up the phone, i could hear him talking, put me back on hold with out talking to me, picked up the phone again, then hung up on me after 55 minutes on hold...) call back...2 hrs later we get our order "straightened out" .fourth package (arrives on DEC 27th 3 weeks after our original delivery date)....large envelopes....I just laugh...because I even gave them the measurements of the envelopes, the ID that the envelopes had on them... etc ...2 more hrs..refund. cherry on the cake..half of the RSVPs had the wrong date printed on them Read less
Services Used: Invitations
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Elizabeth
Wedding:
3/3/2012
5.0/5.0
I don't care what anyone says, Costco rocks! They had a giant book of invitations. It was hard to choose. I went back at least 5 times before deciding. A friend had a problem before and didn't get the hard proof, so I made sure to get one. Everything looked great and I had invites in about a week. They were perfect and the price was very affordable. My $50 Costco card was the best investment ever.
I don't care what anyone says, Costco rocks! They had a giant book of invitations. It was hard to choose. I went back at Read more...
I don't care what anyone says, Costco rocks! They had a giant book of invitations. It was hard to choose. I went back at least 5 times before deciding. A friend had a problem before and didn't get the hard proof, so I made sure to get one. Everything looked great and I had invites in about a week. They were perfect and the price was very affordable. My $50 Costco card was the best investment ever. Read less
Services Used: Favors & Gifts, Invitations
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April
Wedding:
10/8/2011
4.1/5.0
I went to costco to get most of the food and drinks since my wedding was a buffet. The stuff was all affordable for 300 guests.
I went to costco to get most of the food and drinks since my wedding was a buffet. The stuff was all affordable for 300 Read more...
I went to costco to get most of the food and drinks since my wedding was a buffet. The stuff was all affordable for 300 guests. Read less
Services Used: Favors & Gifts
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Kristin
Wedding:
9/17/2011
5.0/5.0
I ordered my invitations online from Costco. I had originally tried to order the same invitations from The American Wedding, but that website was tricky and confusing when I tried to personalize the invitations. Costco's website was easy to understand, utilize, and manipulate. I was able to design the font, text, and color of the invitations to my liking, and my invitations were shipped to me within a reasonable amount of time. I found my invitations to be beautiful and a good value, as I went under my budget in buying them and I received many compliments on these invitations from my guests. Also, when I had a question about differing billing and shipping addresses, Costco's customer service was prompt and helpful in answering my question. Great experience and beautiful invitations!
I ordered my invitations online from Costco. I had originally tried to order the same invitations from The American Read more...
I ordered my invitations online from Costco. I had originally tried to order the same invitations from The American Wedding, but that website was tricky and confusing when I tried to personalize the invitations. Costco's website was easy to understand, utilize, and manipulate. I was able to design the font, text, and color of the invitations to my liking, and my invitations were shipped to me within a reasonable amount of time. I found my invitations to be beautiful and a good value, as I went under my budget in buying them and I received many compliments on these invitations from my guests. Also, when I had a question about differing billing and shipping addresses, Costco's customer service was prompt and helpful in answering my question. Great experience and beautiful invitations! Read less
Services Used: Invitations
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Cuddles
Wedding:
5/22/2010
2.5/5.0
when we went to order my invitation the works didn't even pay attention to me or my sister. We were there for about 20 minutes when I finally said Can you help us please. Then the sent someone who didn't know what they were doing.
I was not please with them.
when we went to order my invitation the works didn't even pay attention to me or my sister. We were there for about 20 Read more...
when we went to order my invitation the works didn't even pay attention to me or my sister. We were there for about 20 minutes when I finally said Can you help us please. Then the sent someone who didn't know what they were doing.
I was not please with them. Read less
Services Used: Invitations
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Analy aka T-waffle
Wedding:
10/3/2009
4.8/5.0
I was fortunate to get a voucher for Costco's printing services at a bridal fair, or I would have never known about them. Boy am I glad! I was able to get beautiful letterpress invitions for a fraction of what I expected and wway below my budget. The turn around time was incredible! I would definately use them again.
I was fortunate to get a voucher for Costco's printing services at a bridal fair, or I would have never known about them. Read more...
I was fortunate to get a voucher for Costco's printing services at a bridal fair, or I would have never known about them. Boy am I glad! I was able to get beautiful letterpress invitions for a fraction of what I expected and wway below my budget. The turn around time was incredible! I would definately use them again. Read less
Services Used: Invitations
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Shmeggs5
Wedding:
6/6/2009
5.0/5.0
I had no idea that Costco did wedding invitations. They are perfect for any bride. They have a wide variety of invitations. You are able to order a sample of the invitation so you can see it before you order it. My expectations were exceeded when I recieved a phone call from them letting me know that the font on the envelope was different than on the invitation. I never would have expected a vendor that big to pay attention to detail like that. The invitations turned out perfect!!
I had no idea that Costco did wedding invitations. They are perfect for any bride. They have a wide variety of Read more...
I had no idea that Costco did wedding invitations. They are perfect for any bride. They have a wide variety of invitations. You are able to order a sample of the invitation so you can see it before you order it. My expectations were exceeded when I recieved a phone call from them letting me know that the font on the envelope was different than on the invitation. I never would have expected a vendor that big to pay attention to detail like that. The invitations turned out perfect!! Read less
Services Used: Invitations
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smlyfc46
Wedding:
6/2/2007
5.0/5.0
This was a great option for invitations. You go to the location and choose from hundreds of designs and make all the details via email. Our invitations were beautiful and very affordable.
This was a great option for invitations. You go to the location and choose from hundreds of designs and make all the Read more...
This was a great option for invitations. You go to the location and choose from hundreds of designs and make all the details via email. Our invitations were beautiful and very affordable. Read less
Services Used: Favors & Gifts, Invitations
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