out of 5.0
I booked Costiano limo services because their of their friendliness on the phone and their quoted cost was much less than Read more...
I booked Costiano limo services because their of their friendliness on the phone and their quoted cost was much less than other limo services. However, they were the one vendor who really messed up on my wedding day. I used their services to transport my wedding party and photographers around Chicago for pictures. First, we had booked a 10 person limo and we received an 8 person limo. When the driver refused to let us all in for insurance reasons, we had to get a cab for a groomsmen and photographer for two of the stops. Although not too hard, it's not something you want to experience on your wedding morning. Also, and this is partly our fault, we decided to change the location of the pictures on the day. However, I had stressed the importance of getting a driver that knew his way around Chicago before booking their services and I was assured they did. So after we told the driver the new address, instead of just saying he didn't know and letting us direct him, he said okay and took us the wrong way until our photographer informed us so. I realize our location change came as a surprise, but we were approachable and he should have asked for help from us. Then, to top off the experience, the driver charged me $39 more than we had agreed to. When I argued with him, I unfortunately did not have the email with the price with me and he said he was charging us what he was told and there was nothing he could do about it. After my wedding, I emailed the company, who had been quite responsive before, about these issues and included a forward of the email in which the size and price of the limo is stated. It's been over a week and they have not emailed me back. Aside from not being reimbursed for the cabs and the overcharge, an apology has also not been given. Do not book this limo service as your whole group may not make it to your destination and you will have added stress on your wedding day! Read less
Services Used: Transportation
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