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Country Inn and Suites

Bel Air , MD
CONTACT US
CONTACT US

LOCATION

1435 Handlir Drive
Bel Air, MD 21015 US (map)

PHONE

410-297-9444

WEBSITE

View website
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ABOUT US

Make the most of your wedding-day experience

Country Inn & Suites is the perfect choice for your out-of-town guests
Country Inns are equipped with an array of... Read more
Make the most of your wedding-day experience

Country Inn & Suites is the perfect choice for your out-of-town guests
Country Inns are equipped with an array of conveniences, including:

In-room microwave & refrigerator
Homemade cookies baked on the property
Complimentary high-speed Internet access
On-site laundry facilities
24-hour complimentary business center
Fitness center
Swimming pool


Regardless of the size of your wedding, we can meet your needs. We offer special
group rates for the all of your guests and bridal party. At your request, we’ll reserve a block of rooms
for wedding guests. Just the start of many special memories for your entire group. Read less
Unique Services

PHOTOS

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REVIEWS

1.1
out of 5.0
0.5/5.0
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2.0/5.0
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BuggyBride
Wedding:
5/30/2009
1.1/5.0
We used the Country Inn and Suites Bel Air for our room block. Ok, they'd get a decent review for the rooms--basic hotel rooms, clean and roomy and ours had a jacuzzi tub. But the staff is incompetent. They lost the block, they lost reservations, they had people down for 2 rooms instead of 1, they had people with reservations but not included in the block, they had no idea how to split 1 bill into part cash/part credit payment (the best man almost couldn't pay for his room because of this). They even "lost" some of the welcome bags just hours after I dropped them off.

My mom called to change one room from my sister's name to my uncle's name and they didn't have the reservation or another one for my brother on record. My mom said she had the confirmation number and after holding for 15 minutes, the lady told her she'd have to call back because she was busy checking in a guest. Rude and totally incompetent. I was ready to move the whole block to one of the neighboring hotels. Luckily it was not busy and they were able to accommodate anyone whose reservation they screwed up. This was terrible service, especially since we had over 30 rooms booked there. I would never recommend them to anyone.
We used the Country Inn and Suites Bel Air for our room block. Ok, they'd get a decent review for the rooms--basic hotel Read more...
We used the Country Inn and Suites Bel Air for our room block. Ok, they'd get a decent review for the rooms--basic hotel rooms, clean and roomy and ours had a jacuzzi tub. But the staff is incompetent. They lost the block, they lost reservations, they had people down for 2 rooms instead of 1, they had people with reservations but not included in the block, they had no idea how to split 1 bill into part cash/part credit payment (the best man almost couldn't pay for his room because of this). They even "lost" some of the welcome bags just hours after I dropped them off.

My mom called to change one room from my sister's name to my uncle's name and they didn't have the reservation or another one for my brother on record. My mom said she had the confirmation number and after holding for 15 minutes, the lady told her she'd have to call back because she was busy checking in a guest. Rude and totally incompetent. I was ready to move the whole block to one of the neighboring hotels. Luckily it was not busy and they were able to accommodate anyone whose reservation they screwed up. This was terrible service, especially since we had over 30 rooms booked there. I would never recommend them to anyone. Read less
Services Used: Unique Services
Country Inn and Suites responded with the following comments:

I would like to apologize for any inconvenice that was caused by the front desk staff. I personally book all of our Corp and Social Groups. We normally receive rave reviews regarding our outstanding service. I believe the problem was cause by the recent switch over in our software. I will never make excuses for poor service because I believe that is the most important service we can and do provide. I can personally promise any group, personal and outstanding customer service.

MAP

 
1435 Handlir Drive, Bel Air, MD 21015 See On Map
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