Couture Bridal

Rancho Cucamonga , CA


Rancho Cucamonga, CA US
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Dress & Attire


out of 5.0
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I absolutely hated my experience with Couture Bridal. I could not believe how rude and dishonest they were to me. My experience was so bad that I had to contemplate buying a new dress. This started when I made my appointment for my dress fitting a week in advance. I came to my appointment with my mother and cousin at 12pm. The girl in the front stated that she had changed my appointment to 2pm and had apparently called me. I explained to her that this was not true and she said she was too busy to fit me and that I had to come back. There was not one person in the store. After fighting with her for about 5 minutes a sales associate came out and said she would see me since no one was here. After I found THE Dress the girl came to the back and pushed the couch from my mom and cousin was sitting on out of the way because she said that her appointment was here and she needed it now. I bought my dress and they told me it would be ready in 4 to 6 months. 6 months came and passed and I called and called Couture Bridal asking when my dress would be ready. 7 and 1/2 months later my dress came. My wedding was in 3 weeks! I came to try on my dress and they did not hem the dress that I spent an extra 200 dollars on. I asked for my money back because it was not done, and they stated that although it was not done, they could maybe give me half my money back. They said that I had to pay for the whole dress or else they would not give it to me. Since I had so many problems I paid for the dress and left. They did give me back my money after a couple of days, but the whole experience was horrible. I spoke with the store owner regarding the bad service and the receptionist problems I had, she told me that she was okay with a low customer service rating and that pretty much I was wrong because I did not understand how the bridal dress world worked. The only good thing about Couture Bridal was that I had an amazing dress. The experience was ridiculous and I would not recommend them to anyone.
Services Used: Dress & Attire
We purchased my Bridesmaid's dresses here and the experience couldn't have been more of a disaster! My MOH and I went into the store and she tried on three dresses that we liked. Of the three, we found two that we really liked. I picked the one I liked best and we set up and account so have my out-of-town BM's call in their measurements. All was well (or so I thought) and the dresses came in on time, but when my MOH went to pick up her dress it was the WRONG DRESS. It wasn't even one of the top two I had been considering. While I remember seeing the dress in the store, I had not ever authorized an order on this dress.
I spent the next week on the phone with this store EVERYDAY. Often times they wouldn't call me back or I would have to speak with a rude 18 year old girl who didn't know what she was talking about. Finally, I was able to speak with the owner who told me that it was my fault because I told the sales clerk that I wanted to special order these dresses and the actual style I wanted wasn't even one that they carried in the store. I sent my MOH down to show them the dress we were talking about and they ordered the correct dress but no apologies were made. In fact, they made my BM's PAY the difference between the two dresses and originally wanted us to pay for the extra shipping to rush in the new dresses.
Having worked in customer service for years, it is clear to me that this situation was handled without any skill. The way to keep paying customers from coming back (and a good reputation) is to make the customer happy. Not give them hell when you've messed up. The owner of this salon is going to let the silly girls she hires run her business into the ground.

Beware! Proceed with caution if you are thinking about using this salon!!
Services Used: Dress & Attire
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