out of 5.0
I hired Cravings Bakery on Maui through my wedding concierge from my venue. We sampled a few flavors and were pleased with the taste so we decided to move forward with them as our selection. I sent a picture of the exact cake I wanted and was told they could recreate it no problem. Closer to the wedding I again emailed them about specifications which were again confirmed. When entering the reception I initially saw my cake and was heartbroken. It looked absolutely nothing like my cake. They used fake flowers instead of sugar flowers (or real flowers in the least) and the cake looked cheap overall. After the wedding I tried to contact them to rectify this issue and voice my concerns and was ignored. I sent a total of 3 emails to the same address previously used and the one that is on their website. I even filled out the feedback form on the website. I have still not heard anything back from them. They have terrible customer service and follow up. They got paid and have since given me the run around not caring if their client is satisfied. I would not recommend them to anyone, more so based on their lack of professionalism than anything else.
Services Used: Wedding Cake
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