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Creative Catering

Parker

LOCATION

Parker, US
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Catering

REVIEWS

1.2
out of 5.0
1.0/5.0
1.0/5.0
0.0/5.0
3.0/5.0
1.0/5.0
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spongejen
Wedding:
5/30/2010
1.2/5.0
This is a hard review to write, because up until the wedding day, she was great to work with and even the day of, the food itself was great. However, the day of was almost a complete catastrophe, and her behavior then and since has been absolutely shocking. When we met with her and her husband, I told them what the venue had (according to their brochure, a catering kitchen which includes warming ovens, fridge/freezer, etc.). Apparently they misheard me (even though it was in our email correspondence that it had that equipment and they acknowledged it), and showed up to the venue 10 minutes before the ceremony with raw chicken, expecting to cook it in the ovens we never told them existed (they also never called the venue, did a site check, anything).

10 minutes before the ceremony (!!), Shannon approached me (who does this?) and told me what happened. I was really in too much shock/too excited and happy for the wedding to fully comprehend it, but I got my dad's attention and basically backed away from the situation - I was about to get married and honestly wasn't going to spoil it with this. Luckily, my grandparents live about 2 miles from the venue, so we made arrangements for them to go there and cook the chicken. I was completely calm about the whole thing, even though my dad had to escort them to my grandparents' home and back before the ceremony started, and my uncle had to stay at the house with them because (understandably) they didn't want strangers in their house unattended.

This would have been bad enough, but then it came out that they brought the wrong plates (because the company she ordered them through sent the wrong ones and because she had waited so long to order them, this was 2 days before the wedding) and NO SILVERWARE even though that was in our contract (plus, why would a caterer be responsible for plates, but not silverware?!). I didn't find out about that until later, and Shannon just said "I don't know what to tell you, that wasn't our responsibility!" and argued with my mom about it. The venue coordinator, Lori, went to the nearest store and got some and it all worked out, but this was ridiculous. Eventually, we ate dinner, and yes, the food was very delicious and exactly what we asked for, but the headache was just beginning. Even throughout everything, we were all so happy that we really couldn't have cared less and were just enjoying ourselves. None of us ever said a rude word to her and we just rolled with it.

Later, when we were getting ready to do our getaway, we noticed they were gone (they had been for quite some time, but we weren't hanging out in the kitchen). We figured my parents must have given them a check, because neither of us had, and no vendor leaves without payment, right? We did our getaway, went to our hotel room and crashed, and didn't give the whole thing a second thought - our wedding was still fabulous and we had the time of our lives. The next day, we headed back to Denver and went to my parents' house to meet up with my MOH and our officiant/DJ (one of my best friends since middle school) to go have lunch together. As we were heading out the door, I got an outraged email from Shannon about how the entire thing was OUR fault, we lied to them about equipment, everyone was so rude to them and they were so embarrassed they had to leave, etc. (all lies) She also demanded payment for the disposable plastic plates (even though it was in our agreement they would provide them) because she "had to run out at the last minute and buy them" due to the order mishap and they needed to charge us an inconvenience/travel fee for having to go to my grandparents' and cook the chicken. We all got a laugh out of it because of the ridiculousness, and since we were leaving for our honeymoon at 6AM, I did not reply (plus, she had started her email with "I know you're on your honeymoon and will not reply...").

She emailed me 3 more times while we were on the honeymoon, each time becoming more ridiculous. She insulted us, our guests, my parents, and then started complaining that they were not paid that night. They are the ONLY vendor who left without talking to us/getting payment, and not only that, but the only time I saw them was right before the ceremony when they told me the situation - my husband NEVER saw them and they never said a word to him. Every time we got an email from her, there were new, ridiculous fees added for something that wasn't our fault/wasn't in our contract.

When we returned from the honeymoon (a week later...not like this was 6 weeks or something), I sent her a professional email telling her we would not be paying her all of these extra fees for things they were responsible for, recopied the original email with my explanation of the venue's kitchen and her acknowledgment, and asked for a concession for the inconvenience and error on their part. She then sent a series of angry and insulting emails with more demands. We eventually settled it when I completely refused to pay anything other than our original agreement, minus the cost of the silverware since they were responsible for it anyway. She finally accepted this, after sending more emails complaining about her family's economic situation/bank overdraft fees/who know what else - completely unprofessional!

I know this is a really long review, and believe it or not, I've actually left quite a bit out. Bottom line here is that they gave us a fabulous deal on the price per person, and the food really was great, but I would rather have paid twice what we were quoted to avoid the hassle and headache the day of/after the fact.
This is a hard review to write, because up until the wedding day, she was great to work with and even the day of, the food Read more...
This is a hard review to write, because up until the wedding day, she was great to work with and even the day of, the food itself was great. However, the day of was almost a complete catastrophe, and her behavior then and since has been absolutely shocking. When we met with her and her husband, I told them what the venue had (according to their brochure, a catering kitchen which includes warming ovens, fridge/freezer, etc.). Apparently they misheard me (even though it was in our email correspondence that it had that equipment and they acknowledged it), and showed up to the venue 10 minutes before the ceremony with raw chicken, expecting to cook it in the ovens we never told them existed (they also never called the venue, did a site check, anything).

10 minutes before the ceremony (!!), Shannon approached me (who does this?) and told me what happened. I was really in too much shock/too excited and happy for the wedding to fully comprehend it, but I got my dad's attention and basically backed away from the situation - I was about to get married and honestly wasn't going to spoil it with this. Luckily, my grandparents live about 2 miles from the venue, so we made arrangements for them to go there and cook the chicken. I was completely calm about the whole thing, even though my dad had to escort them to my grandparents' home and back before the ceremony started, and my uncle had to stay at the house with them because (understandably) they didn't want strangers in their house unattended.

This would have been bad enough, but then it came out that they brought the wrong plates (because the company she ordered them through sent the wrong ones and because she had waited so long to order them, this was 2 days before the wedding) and NO SILVERWARE even though that was in our contract (plus, why would a caterer be responsible for plates, but not silverware?!). I didn't find out about that until later, and Shannon just said "I don't know what to tell you, that wasn't our responsibility!" and argued with my mom about it. The venue coordinator, Lori, went to the nearest store and got some and it all worked out, but this was ridiculous. Eventually, we ate dinner, and yes, the food was very delicious and exactly what we asked for, but the headache was just beginning. Even throughout everything, we were all so happy that we really couldn't have cared less and were just enjoying ourselves. None of us ever said a rude word to her and we just rolled with it.

Later, when we were getting ready to do our getaway, we noticed they were gone (they had been for quite some time, but we weren't hanging out in the kitchen). We figured my parents must have given them a check, because neither of us had, and no vendor leaves without payment, right? We did our getaway, went to our hotel room and crashed, and didn't give the whole thing a second thought - our wedding was still fabulous and we had the time of our lives. The next day, we headed back to Denver and went to my parents' house to meet up with my MOH and our officiant/DJ (one of my best friends since middle school) to go have lunch together. As we were heading out the door, I got an outraged email from Shannon about how the entire thing was OUR fault, we lied to them about equipment, everyone was so rude to them and they were so embarrassed they had to leave, etc. (all lies) She also demanded payment for the disposable plastic plates (even though it was in our agreement they would provide them) because she "had to run out at the last minute and buy them" due to the order mishap and they needed to charge us an inconvenience/travel fee for having to go to my grandparents' and cook the chicken. We all got a laugh out of it because of the ridiculousness, and since we were leaving for our honeymoon at 6AM, I did not reply (plus, she had started her email with "I know you're on your honeymoon and will not reply...").

She emailed me 3 more times while we were on the honeymoon, each time becoming more ridiculous. She insulted us, our guests, my parents, and then started complaining that they were not paid that night. They are the ONLY vendor who left without talking to us/getting payment, and not only that, but the only time I saw them was right before the ceremony when they told me the situation - my husband NEVER saw them and they never said a word to him. Every time we got an email from her, there were new, ridiculous fees added for something that wasn't our fault/wasn't in our contract.

When we returned from the honeymoon (a week later...not like this was 6 weeks or something), I sent her a professional email telling her we would not be paying her all of these extra fees for things they were responsible for, recopied the original email with my explanation of the venue's kitchen and her acknowledgment, and asked for a concession for the inconvenience and error on their part. She then sent a series of angry and insulting emails with more demands. We eventually settled it when I completely refused to pay anything other than our original agreement, minus the cost of the silverware since they were responsible for it anyway. She finally accepted this, after sending more emails complaining about her family's economic situation/bank overdraft fees/who know what else - completely unprofessional!

I know this is a really long review, and believe it or not, I've actually left quite a bit out. Bottom line here is that they gave us a fabulous deal on the price per person, and the food really was great, but I would rather have paid twice what we were quoted to avoid the hassle and headache the day of/after the fact. Read less
Services Used: Catering
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