Quality of Service
We decided on Custom Hotel to host our Friday night rehearsal dinner for about 55 of our out-of-town guests - families and friends who flew in for our wedding on Saturday. The event turned out spectacular. We had appetizers, drinks & dinner at the Bistrotek, complete with hors d'oeuvres, wine & beer, the main course, and dessert...then went back to the Hopscotch to relax & have drinks. The experience was awesome, and we would do it again at Custom with zero hesitation. We got rave reviews from our families and friends. Everyone loved the ambiance - my stepsister says she's hoping to find a place just like that for her wedding in North Carolina (or wherever she gets married). Everyone loved the food (one of our toughest customers - my now-wife's cousin - a pretty tough customer - said it was "the best chicken he'd ever had," and a lot of other people said similar things. The waiters/waitresses/bartenders were of the highest caliber and were just plain awesome. Tammi and Lorena, who set up the deal with us & helped set the whole thing up, took excellent care of us - they were incredibly professional, were there at the actual event, and knowing they were watching over everything just helped drive home the knowledge that we were in really good hands. Even the guys who helped us get our music working beforehand were super-cool and helpful. The budget really worked out well for us. Even the kids - age 2-6 - loved hanging out in the room we booked (watching "The Incredibles"). As my 6-year-old niece put it, "This is toootally awesome!!" The only blip the whole evening was a mixup with the valets - we wanted to cover our guests' valet charges, but somehow that didn't wind up happening - apparently some miscommunication somewhere - but in the grand scheme of things, that was really minor. Overall, our friends & family had an incredible time, we were blown away by how well everything worked out & what a stellar experience it was. Custom (and especially Tammi) really came through for us, and it was a night we'll have warm, glowing memories of for a really long time.
Services Used: Unique Services
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