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Davids Bridal

Grand Rapids , MI

LOCATION

3665 28th St SE
Grand Rapids, MI 49512 US

WEBSITE

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Dress & Attire

REVIEWS

3.6
out of 5.0
3.5/5.0
3.5/5.0
3.5/5.0
3.9/5.0
3.4/5.0
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Rachel
Wedding:
6/27/2015
5.0/5.0
I had a fantastic time finding my wedding dress and my consultant was super awesome!!
I had a fantastic time finding my wedding dress and my consultant was super awesome!!
I had a fantastic time finding my wedding dress and my consultant was super awesome!! Read less
Services Used: Dress & Attire
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Samantha
Wedding:
5/15/2015
4.9/5.0
Fun atmosphere! Very friendly staff!
Fun atmosphere! Very friendly staff!
Fun atmosphere! Very friendly staff! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.8/5.0
Did not care for quality and service if you didn't have a appointment then not one person in the store acknowledged you and offered any help. My wedding dress was not bad priced but was quoted about 150 for alterations and ended up paying 330 which is insane. Staff always looked like they were confused had to bring bridesmaid back in since they lost everyone's sizes the 1st time. And ordered my dress in wrong size as well.
Did not care for quality and service if you didn't have a appointment then not one person in the store acknowledged you Read more...
Did not care for quality and service if you didn't have a appointment then not one person in the store acknowledged you and offered any help. My wedding dress was not bad priced but was quoted about 150 for alterations and ended up paying 330 which is insane. Staff always looked like they were confused had to bring bridesmaid back in since they lost everyone's sizes the 1st time. And ordered my dress in wrong size as well. Read less
Services Used: Dress & Attire
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Karyn
Wedding:
12/6/2014
5.0/5.0
I'm very happy with this vendor. They had the best variety of any dress shop I went to and they had very competitive prices. I liked the fact that I could look through the dresses and browse. I needed a dress off the rack due to the length of time between buying the dress and the wedding and they had a great selection for good prices. I also bought both flower girl dresses from them, too. I got a nice packet from them with lots of other information that was useful for planning a wedding.
I'm very happy with this vendor. They had the best variety of any dress shop I went to and they had very competitive Read more...
I'm very happy with this vendor. They had the best variety of any dress shop I went to and they had very competitive prices. I liked the fact that I could look through the dresses and browse. I needed a dress off the rack due to the length of time between buying the dress and the wedding and they had a great selection for good prices. I also bought both flower girl dresses from them, too. I got a nice packet from them with lots of other information that was useful for planning a wedding. Read less
Services Used: Dress & Attire
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Nicole
Wedding:
7/26/2014
2.8/5.0
I was disappointed with our shopping experience, when we went in nobody greeted us, we were pretty much left on our own. I don't remember any of the staff offering to assist us. Then once we ordered our dresses they wrote the wrong number for myself and my maid of honor, it was not the experience that i was expecting
I was disappointed with our shopping experience, when we went in nobody greeted us, we were pretty much left on our own. I Read more...
I was disappointed with our shopping experience, when we went in nobody greeted us, we were pretty much left on our own. I don't remember any of the staff offering to assist us. Then once we ordered our dresses they wrote the wrong number for myself and my maid of honor, it was not the experience that i was expecting Read less
Services Used: Dress & Attire
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Kristen
Wedding:
4/26/2014
4.8/5.0
My dress is beautiful.... they did some custom work on it and it turned out exactly how I imagined. The only reason I didn't give it 5 stars is the cost of alterations. I paid more for my alterations than I did for my dress and I didn't really have that many alterations done. Kind of disappointing in that respect.
My dress is beautiful.... they did some custom work on it and it turned out exactly how I imagined. The only reason I Read more...
My dress is beautiful.... they did some custom work on it and it turned out exactly how I imagined. The only reason I didn't give it 5 stars is the cost of alterations. I paid more for my alterations than I did for my dress and I didn't really have that many alterations done. Kind of disappointing in that respect. Read less
Services Used: Dress & Attire
130x130 sq 1373594371834 cole and lynn at wedding
Lynn
Wedding:
3/8/2014
4.0/5.0
This is a chain company, but if you want variety in bridesmaid dresses and availability it multiple states, this is a great option. The dress for my bridesmaids I love that I pick out here. Orders are quick to arrive and I'm very satisfied with their responsiveness.
This is a chain company, but if you want variety in bridesmaid dresses and availability it multiple states, this is a Read more...
This is a chain company, but if you want variety in bridesmaid dresses and availability it multiple states, this is a great option. The dress for my bridesmaids I love that I pick out here. Orders are quick to arrive and I'm very satisfied with their responsiveness. Read less
Services Used: Dress & Attire
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stephanie
Wedding:
10/5/2013
0.5/5.0
I don't know if I can even explain all the problems we have had and are still having with Davids Bridal. I would tell anyone considering doing business with DB to run quickly the other direction. The first day my family & I went to DB in Idaho Falls for my daughter to try on dresses all the sales people were pleasant and helpful. They eagerly handed over an application for credit at their store. Once my daughter was approved for credit she found a dress she liked and dresses for the rest of the wedding party. Over the next week or two problems began such as multiple sales people giving different answers to questions about billing, alteration prices, returns. Over the phone we were told the wedding dress could be returned even with the tags removed or the dress could be returned in exchange for other merchandise at their store. When we tried returning the dress we were told none of their employees would have said that & that we had never called. It was very insulting being told we were lying. After that I asked why we couldn't return it for a refund but we could return it for other merchandise. Again the manager told me none of her employees would have said that. I then learned to always ask the name of who we were speaking to. The next 2 to 3 weeks were ridiculous dealing with DB. Time after time we were told something & then the next worker would say that's not their policy. I began trying to speak with district managers & so on. We would be told they would call us back but no one ever did. It seemed after that first day at the store when they had sold us over 2,000 in merchandise they were no longer pleasant. They would say whatever would quickly get us off the phone always promising to have this person or that person call us back. Of course no one ever called us back. The alteration charges were more than they had said. It has been a nightmare dealing with DB.
I don't know if I can even explain all the problems we have had and are still having with Davids Bridal. I would tell Read more...
I don't know if I can even explain all the problems we have had and are still having with Davids Bridal. I would tell anyone considering doing business with DB to run quickly the other direction. The first day my family & I went to DB in Idaho Falls for my daughter to try on dresses all the sales people were pleasant and helpful. They eagerly handed over an application for credit at their store. Once my daughter was approved for credit she found a dress she liked and dresses for the rest of the wedding party. Over the next week or two problems began such as multiple sales people giving different answers to questions about billing, alteration prices, returns. Over the phone we were told the wedding dress could be returned even with the tags removed or the dress could be returned in exchange for other merchandise at their store. When we tried returning the dress we were told none of their employees would have said that & that we had never called. It was very insulting being told we were lying. After that I asked why we couldn't return it for a refund but we could return it for other merchandise. Again the manager told me none of her employees would have said that. I then learned to always ask the name of who we were speaking to. The next 2 to 3 weeks were ridiculous dealing with DB. Time after time we were told something & then the next worker would say that's not their policy. I began trying to speak with district managers & so on. We would be told they would call us back but no one ever did. It seemed after that first day at the store when they had sold us over 2,000 in merchandise they were no longer pleasant. They would say whatever would quickly get us off the phone always promising to have this person or that person call us back. Of course no one ever called us back. The alteration charges were more than they had said. It has been a nightmare dealing with DB. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.3/5.0
They have a great selection of bridal gowns. Customer Service was great as long as you had an appointment.
They have a great selection of bridal gowns. Customer Service was great as long as you had an appointment.
They have a great selection of bridal gowns. Customer Service was great as long as you had an appointment. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
3.3/5.0
I chose a dress I absolutely love, and my minor alterations were wonderful. However, I had discussed and thought my dress was ordered in ivory. It came in white, and I wasn't able to change the order, as I had evidently approved the dress in white. It was a disappointment, but it was early in my planning, so I hadn't bought anything that didn't work and could change to base things off a white dress.
I chose a dress I absolutely love, and my minor alterations were wonderful. However, I had discussed and thought my dress Read more...
I chose a dress I absolutely love, and my minor alterations were wonderful. However, I had discussed and thought my dress was ordered in ivory. It came in white, and I wasn't able to change the order, as I had evidently approved the dress in white. It was a disappointment, but it was early in my planning, so I hadn't bought anything that didn't work and could change to base things off a white dress. Read less
Services Used: Dress & Attire
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