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Davids Bridal

Madison , WI

LOCATION

8118 Mineral Point Road
Madison, WI 53717 US

PHONE

608-827-6080

WEBSITE

View website
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Dress & Attire

REVIEWS

3.8
out of 5.0
3.8/5.0
3.8/5.0
3.8/5.0
3.8/5.0
3.8/5.0
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Ashlei
Wedding:
10/15/2016
0.5/5.0
Back in May or April I scheduled an appointment with a stylist at the Madison, WI location to try on wedding gowns on June 26th. A couple days before that appointment I received an email to confirm my appointment. When I clicked on the link the appointment said it couldn't be confirmed. I worried, since my mother was driving several hours and myself/maid of honor and our families had booked hotels in Madison for the weekend for this appointment. So I called. Jacob answered. He indicated that a stylist quit and that no one could see me that day. I indicated our traveling etc and this just can't be right, and that we had scheduled this with a lot of advanced notice, he said I could look at dresses but no stylist would be available. After a panicked phone call to my mother as you can imagine, she then called and after much reluctance by Jacob they told her a stylist would be available. Upon arrival it took 10 minutes for someone to talk to us. We then began looking through the selection while waiting for the stylist, after 20 minutes we got our stylist Ashley. The third dress I tried on was the one, Ashley was fabulous to work with and picked out a dress that was perfect for me. We then went to check out and buy the dress. At that time, the manager was near the clerk and asked if we were buying a gown bag or putting it in a plastic bag like the one she was putting someone else's dress in and made a comment about people putting their gowns in what she considered to be a garbage bag. Throughout our visit the manager (Jamie I believe was her name) was belittling all of the workers and very publicly might I add. We were taking the dress with us and planned to bring it back at the first alterations appt on Aug. 7th. We asked if the veil and slip once ordered could be held at the store, since it was not arriving until 7/31 or 8/1...the clerk asked the manager and they approved holding the items at the store until the 8/7 alterations appt. We then left. In late July I got an
Back in May or April I scheduled an appointment with a stylist at the Madison, WI location to try on wedding gowns on June Read more...
Back in May or April I scheduled an appointment with a stylist at the Madison, WI location to try on wedding gowns on June 26th. A couple days before that appointment I received an email to confirm my appointment. When I clicked on the link the appointment said it couldn't be confirmed. I worried, since my mother was driving several hours and myself/maid of honor and our families had booked hotels in Madison for the weekend for this appointment. So I called. Jacob answered. He indicated that a stylist quit and that no one could see me that day. I indicated our traveling etc and this just can't be right, and that we had scheduled this with a lot of advanced notice, he said I could look at dresses but no stylist would be available. After a panicked phone call to my mother as you can imagine, she then called and after much reluctance by Jacob they told her a stylist would be available. Upon arrival it took 10 minutes for someone to talk to us. We then began looking through the selection while waiting for the stylist, after 20 minutes we got our stylist Ashley. The third dress I tried on was the one, Ashley was fabulous to work with and picked out a dress that was perfect for me. We then went to check out and buy the dress. At that time, the manager was near the clerk and asked if we were buying a gown bag or putting it in a plastic bag like the one she was putting someone else's dress in and made a comment about people putting their gowns in what she considered to be a garbage bag. Throughout our visit the manager (Jamie I believe was her name) was belittling all of the workers and very publicly might I add. We were taking the dress with us and planned to bring it back at the first alterations appt on Aug. 7th. We asked if the veil and slip once ordered could be held at the store, since it was not arriving until 7/31 or 8/1...the clerk asked the manager and they approved holding the items at the store until the 8/7 alterations appt. We then left. In late July I got an Read less
Services Used: Dress & Attire
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ASHLEI
Wedding:
10/15/2016
0.5/5.0
This was the worst experience anyone could possibly have! My daughter made her appointment online and called a few days before to confirm and was told she could not be helped due to the fact that the sylist she was scheduled with was no longer employed. We complained and were told to come in anyway. We did and please understand it is a 3 hour drive for us. we arrived and were basically ignored and when we were finally helped we were told we had 90 minutes. By the time the first dress was brought to her 45 minutes were eaten up. By the way there were only 2 other brides in the store. Each time the manager walked by she made a nasty comment to the woman helping us. After my daughter tried on 4 dresses our time was up so she picked a dress. At the register again the manager was making comments while we were checking out. Such as if we didn't purchase the cloth garment bag that would be very tacky. She was also being rude to the girl checking us out. We were told the veil and the slip would be ordered and have to be picked up within 1 week. We explained that we lived 3 hours away and could they be held until her scheduled fitting and they said fine. She was then called and told if she did not pick up the veil they would return it and the slip was not in. Again I had to call customer service to get that handled. We then went for the scheduled fitting appointment and had to wait over an hour to be seen, we again were ignored the first 45 minutes we were there. She paid a fortune for the alterations and then went to pick up the dress and the alterations were not done. The dress was not hemmed the additional material she paid for in the cleavage was not done, there are loose strings all over the dress. But unfortunately she had to take it as is. Thank you Davids in Madison Wi. for ruining this experience!!!
This was the worst experience anyone could possibly have! My daughter made her appointment online and called a few days Read more...
This was the worst experience anyone could possibly have! My daughter made her appointment online and called a few days before to confirm and was told she could not be helped due to the fact that the sylist she was scheduled with was no longer employed. We complained and were told to come in anyway. We did and please understand it is a 3 hour drive for us. we arrived and were basically ignored and when we were finally helped we were told we had 90 minutes. By the time the first dress was brought to her 45 minutes were eaten up. By the way there were only 2 other brides in the store. Each time the manager walked by she made a nasty comment to the woman helping us. After my daughter tried on 4 dresses our time was up so she picked a dress. At the register again the manager was making comments while we were checking out. Such as if we didn't purchase the cloth garment bag that would be very tacky. She was also being rude to the girl checking us out. We were told the veil and the slip would be ordered and have to be picked up within 1 week. We explained that we lived 3 hours away and could they be held until her scheduled fitting and they said fine. She was then called and told if she did not pick up the veil they would return it and the slip was not in. Again I had to call customer service to get that handled. We then went for the scheduled fitting appointment and had to wait over an hour to be seen, we again were ignored the first 45 minutes we were there. She paid a fortune for the alterations and then went to pick up the dress and the alterations were not done. The dress was not hemmed the additional material she paid for in the cleavage was not done, there are loose strings all over the dress. But unfortunately she had to take it as is. Thank you Davids in Madison Wi. for ruining this experience!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.2/5.0
My bridesmaid and I had gone to a boutique for bridesmaid dresses and didn't like any of them so we decided to go into David's Bridal just for fun. We never thought we would like them so much! The sales lady helped us without an appointment and pretty much let us roam the store, pick out dresses and try them on. Unfortunately she didn't touch back with us to talk about ordering them.
My bridesmaid and I had gone to a boutique for bridesmaid dresses and didn't like any of them so we decided to go into Read more...
My bridesmaid and I had gone to a boutique for bridesmaid dresses and didn't like any of them so we decided to go into David's Bridal just for fun. We never thought we would like them so much! The sales lady helped us without an appointment and pretty much let us roam the store, pick out dresses and try them on. Unfortunately she didn't touch back with us to talk about ordering them. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
0.8/5.0
I went to David's Bridal because I was new in town and was looking for somewhere affordable to buy a wedding dress. I'm not really a needy customer, demanding anything and everything, but, all the same, I felt ignored, in the way and rushed, despite the fact I had scheduled an appointment. Looking back, I would never go to this store again. The only reason I bought my wedding dress there was because I was frustrated and just wanted my dress search to be over.
I went to David's Bridal because I was new in town and was looking for somewhere affordable to buy a wedding dress. I'm Read more...
I went to David's Bridal because I was new in town and was looking for somewhere affordable to buy a wedding dress. I'm not really a needy customer, demanding anything and everything, but, all the same, I felt ignored, in the way and rushed, despite the fact I had scheduled an appointment. Looking back, I would never go to this store again. The only reason I bought my wedding dress there was because I was frustrated and just wanted my dress search to be over. Read less
Services Used: Dress & Attire
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Private User
Wedding:
6/4/2016
2.8/5.0
You definitely get what you pay for, I did not want to spend 1000$ or more on a dress, so I went to David's. I picked out a dress I liked, the price was great. They talked me into ordering a size bigger than I needed. I understood why after I went in for my alterations, 230$. Probably could have gotten them done cheaper elsewhere, but I was in a time crunch. They are always busy, I wouldn't recommend going without an appointment you will wait forever to get seen. Also, they ordered me some shoes at the store, but I guess online, because when I went to return them to the store I was told I could not and I would have to pay to return them online. It was a real mess and I spent a lot of time on the phone and in store. If you need to shop there for the price, just be prepared for the service and pricey alterations.
You definitely get what you pay for, I did not want to spend 1000$ or more on a dress, so I went to David's. I picked out Read more...
You definitely get what you pay for, I did not want to spend 1000$ or more on a dress, so I went to David's. I picked out a dress I liked, the price was great. They talked me into ordering a size bigger than I needed. I understood why after I went in for my alterations, 230$. Probably could have gotten them done cheaper elsewhere, but I was in a time crunch. They are always busy, I wouldn't recommend going without an appointment you will wait forever to get seen. Also, they ordered me some shoes at the store, but I guess online, because when I went to return them to the store I was told I could not and I would have to pay to return them online. It was a real mess and I spent a lot of time on the phone and in store. If you need to shop there for the price, just be prepared for the service and pricey alterations. Read less
Services Used: Dress & Attire
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Kara
Wedding:
12/5/2015
4.4/5.0
I loved my simple beach wedding dress and it was $159.99, which is a great added bonus! I did have to order it online though, because if you order online, you can return things due to incorrect sizing, etc, but if they order it for you in the store, there is no return policy.
I loved my simple beach wedding dress and it was $159.99, which is a great added bonus! I did have to order it online Read more...
I loved my simple beach wedding dress and it was $159.99, which is a great added bonus! I did have to order it online though, because if you order online, you can return things due to incorrect sizing, etc, but if they order it for you in the store, there is no return policy. Read less
Services Used: Dress & Attire
Default vendor profile pic
Private User
Wedding:
10/11/2014
5.0/5.0
Really loved going here very friendly and helpful
Really loved going here very friendly and helpful
Really loved going here very friendly and helpful Read less
Services Used: Dress & Attire
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Cori
Wedding:
8/9/2014
3.6/5.0
They have a lot of options, but were really pushy about us ordering that day for a wedding that is a year away. The consultant was very nonchalant about the whole thing too, seemed like she would have rather been elsewhere. We ended up picking a dress they had, but weren't impressed with the customer service.
They have a lot of options, but were really pushy about us ordering that day for a wedding that is a year away. The Read more...
They have a lot of options, but were really pushy about us ordering that day for a wedding that is a year away. The consultant was very nonchalant about the whole thing too, seemed like she would have rather been elsewhere. We ended up picking a dress they had, but weren't impressed with the customer service. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.4/5.0
I am very happy to have bought my wedding gown from Davids Bridal. The lady who was helping me was very helpful and understanding. She was very welcoming and very nice. She was thoughtful. She brought me a variety of dresses to try on. Then we narrowed it down to a certain style. She then had me try on different dresses of that style that I liked. She was very patient. She had me try on accessories. I fell in love with my gown.
I am very happy to have bought my wedding gown from Davids Bridal. The lady who was helping me was very helpful and Read more...
I am very happy to have bought my wedding gown from Davids Bridal. The lady who was helping me was very helpful and understanding. She was very welcoming and very nice. She was thoughtful. She brought me a variety of dresses to try on. Then we narrowed it down to a certain style. She then had me try on different dresses of that style that I liked. She was very patient. She had me try on accessories. I fell in love with my gown. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
Very busy but attentive staff.
Very busy but attentive staff.
Very busy but attentive staff. Read less
Services Used: Dress & Attire
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