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David's Bridal

New York , NY

LOCATION

New York, NY US

WEBSITE

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Dress & Attire

REVIEWS

3.4
out of 5.0
3.4/5.0
3.3/5.0
3.2/5.0
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Anonymous
Wedding:
2+ years ago
1.4/5.0
I received the White by Vera Wang bridesmaid's dress that I ordered in the mail yesterday. While I was thrilled that my order arrived sooner than estimated, I was horrified when I saw how the dress had actually been packaged. The full length gown had basically been rolled around a hanger and placed in a plastic USPS bag. When I opened the package, the dress was more wrinkled than any garment I've ever seen in my life. The (normally) structured corset had been completely misshapen and the dress looks totally worn out While I understand that this is not couture, it is a BRIDESMAIDS GOWN from DAVID'S BRIDAL, i.e. it is going to be worn in a WEDDING. Not to mention that when I spend $200 of my hard-earned money, I expect those who are taking my money to treat my property with respect. David's Bridal can't use a box?? I've ordered underwear that has come more carefully packaged than this gown. I take care and consideration to make sure my garments are lightly worn and well taken care of, but this dress was already put through distress just on its way getting to me. The dress looks like it's already been worn multiple times; the pleats in the corset are overlapped by wrinkles and the sash isn't even flat anymore -- they can't fold the belt separately instead of bunching it into the dress?? This was done so carelessly that it sent me a clear message David's Bridal does not really care about the customer satisfaction or high quality standards. VERY disappointing!
I received the White by Vera Wang bridesmaid's dress that I ordered in the mail yesterday. While I was thrilled that my Read more...
I received the White by Vera Wang bridesmaid's dress that I ordered in the mail yesterday. While I was thrilled that my order arrived sooner than estimated, I was horrified when I saw how the dress had actually been packaged. The full length gown had basically been rolled around a hanger and placed in a plastic USPS bag. When I opened the package, the dress was more wrinkled than any garment I've ever seen in my life. The (normally) structured corset had been completely misshapen and the dress looks totally worn out While I understand that this is not couture, it is a BRIDESMAIDS GOWN from DAVID'S BRIDAL, i.e. it is going to be worn in a WEDDING. Not to mention that when I spend $200 of my hard-earned money, I expect those who are taking my money to treat my property with respect. David's Bridal can't use a box?? I've ordered underwear that has come more carefully packaged than this gown. I take care and consideration to make sure my garments are lightly worn and well taken care of, but this dress was already put through distress just on its way getting to me. The dress looks like it's already been worn multiple times; the pleats in the corset are overlapped by wrinkles and the sash isn't even flat anymore -- they can't fold the belt separately instead of bunching it into the dress?? This was done so carelessly that it sent me a clear message David's Bridal does not really care about the customer satisfaction or high quality standards. VERY disappointing! Read less
Services Used: Dress & Attire
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sUSAN
Wedding:
4/6/2013
5.0/5.0
I got my wedding dress, flower girls dress and accessories, shoes, bridesmaid dresses here. I had to go to NYC location and NJ. I had great experience with them both. Definitely will recommend to my friends and family.

Thanks Danauda in NYC branch for your friendly and helpful service.
I got my wedding dress, flower girls dress and accessories, shoes, bridesmaid dresses here. I had to go to NYC location Read more...
I got my wedding dress, flower girls dress and accessories, shoes, bridesmaid dresses here. I had to go to NYC location and NJ. I had great experience with them both. Definitely will recommend to my friends and family.

Thanks Danauda in NYC branch for your friendly and helpful service. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
3.8/5.0
My consultant was very helpful. She suggested a dress that I would have never picked myself and it was the one. However, I do not like the fact that I was given my dress to take home in a plastic bag, when someone could have let me know that garment bags were available for purchase. Had a good experience overall.
My consultant was very helpful. She suggested a dress that I would have never picked myself and it was the one. However, I Read more...
My consultant was very helpful. She suggested a dress that I would have never picked myself and it was the one. However, I do not like the fact that I was given my dress to take home in a plastic bag, when someone could have let me know that garment bags were available for purchase. Had a good experience overall. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.3/5.0
David’s Bridal was just perfect for me. I had a set a budget of under $1000 for my dress and alterations. I found a lovely, elegant strapless A-line charmeuse dress for a zaftig figure like mine. Ordered the dress, had the alterations done easily. My matron of honor, bridesmaid, and flower girls also ordered their dresses at David’s Bridal and were pleased too with the choices and services.
David’s Bridal was just perfect for me. I had a set a budget of under $1000 for my dress and alterations. I found a Read more...
David’s Bridal was just perfect for me. I had a set a budget of under $1000 for my dress and alterations. I found a lovely, elegant strapless A-line charmeuse dress for a zaftig figure like mine. Ordered the dress, had the alterations done easily. My matron of honor, bridesmaid, and flower girls also ordered their dresses at David’s Bridal and were pleased too with the choices and services. Read less
Services Used: Dress & Attire
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Kathleen
Wedding:
1/10/2013
1.6/5.0
I bought.my neices' wedding gown for her at the David's Bridal in Manhattan.....Oleg Cassini, great price from $1299 to $899.00 I think....Wonderful customer service, great bridal assistants.
Then the problems began:
1. It was sent to her within two weeks, wrapped in a ball in a brown box..???
2. Fitting time...it is closer for her to go to the shop in LI ..in Westbury LI.....1st fitting fine, 2nd HORRIBLE! while taking it in in sort of caused buckling in front, it should havve been completely flat down the front. Rhoda start saying its her fault she gained weight, when in fact she hadnt gained a pound...saying it will cost more...My neice at that point was so upset she left. Next time she called they said to come in on the 21st of May 10 days before the wedding. Dress still not right, now Rhoda says she changed shoes....in fact she did not. Common sense, let the dress out , it hangs lower.
YOUR ALTERATIONS PEOPLE AT DAVIDS IN WESTBURY NEED CLASSES ON HOW TO TREAT PEOPLE. Yelling at Brides, Blaming brides for your mistakes, berating brides 10 days before the Wedding ...IS NOT RIGHT! If you want to have people pay thousands of dollars on gowns, Then have proper customer service when it comes to alterations. It seemed as though, Rhoda thinks every problem was the Brides, never could it be the person doing the alterations, or for that matter, her!
Is it because the gown was 1000.00 and not 5000.00.
Her dress is still not right....But thats how she must wear it. Too long and buckeled. Rhoda was just a mean, unhappy person that should not deal with Brides!!!
Regards from an Unhappy Aunt,
I bought.my neices' wedding gown for her at the David's Bridal in Manhattan.....Oleg Cassini, great price from $1299 to Read more...
I bought.my neices' wedding gown for her at the David's Bridal in Manhattan.....Oleg Cassini, great price from $1299 to $899.00 I think....Wonderful customer service, great bridal assistants.
Then the problems began:
1. It was sent to her within two weeks, wrapped in a ball in a brown box..???
2. Fitting time...it is closer for her to go to the shop in LI ..in Westbury LI.....1st fitting fine, 2nd HORRIBLE! while taking it in in sort of caused buckling in front, it should havve been completely flat down the front. Rhoda start saying its her fault she gained weight, when in fact she hadnt gained a pound...saying it will cost more...My neice at that point was so upset she left. Next time she called they said to come in on the 21st of May 10 days before the wedding. Dress still not right, now Rhoda says she changed shoes....in fact she did not. Common sense, let the dress out , it hangs lower.
YOUR ALTERATIONS PEOPLE AT DAVIDS IN WESTBURY NEED CLASSES ON HOW TO TREAT PEOPLE. Yelling at Brides, Blaming brides for your mistakes, berating brides 10 days before the Wedding ...IS NOT RIGHT! If you want to have people pay thousands of dollars on gowns, Then have proper customer service when it comes to alterations. It seemed as though, Rhoda thinks every problem was the Brides, never could it be the person doing the alterations, or for that matter, her!
Is it because the gown was 1000.00 and not 5000.00.
Her dress is still not right....But thats how she must wear it. Too long and buckeled. Rhoda was just a mean, unhappy person that should not deal with Brides!!!
Regards from an Unhappy Aunt, Read less
Services Used: Dress & Attire
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Sarah
Wedding:
1/2/2013
1.8/5.0
I went to David's Bridal in Chelsea in NYC on 6th ave. twice, and I must say this: The manager Connie, is the most unprofessional and rudest manager EVER! Her attitude is disgusting! I just find it so hard to believe that a company as reputable as David's Bridal would remotely tolerate such behavior from an employee, much less a manager! She is not personable, kind, or helpful! How did this woman get this position? I actually Googled her, and found out that I'm not the only person that had a bad experience with her, so why did'nt David's Bridal do some type of research on her yet? I'm quite sure others complained. I'm calling Corporate on her, and if that doesn't work, I'm contacting the President of the company in any way I can. She needs to be reported! I have two girlfriends with upcoming weddings that wanted me to take them to David's Bridal in Chelsea, but that will NEVER happen! I have already told them about her, so we're going to Demetrios!
I went to David's Bridal in Chelsea in NYC on 6th ave. twice, and I must say this: The manager Connie, is the most Read more...
I went to David's Bridal in Chelsea in NYC on 6th ave. twice, and I must say this: The manager Connie, is the most unprofessional and rudest manager EVER! Her attitude is disgusting! I just find it so hard to believe that a company as reputable as David's Bridal would remotely tolerate such behavior from an employee, much less a manager! She is not personable, kind, or helpful! How did this woman get this position? I actually Googled her, and found out that I'm not the only person that had a bad experience with her, so why did'nt David's Bridal do some type of research on her yet? I'm quite sure others complained. I'm calling Corporate on her, and if that doesn't work, I'm contacting the President of the company in any way I can. She needs to be reported! I have two girlfriends with upcoming weddings that wanted me to take them to David's Bridal in Chelsea, but that will NEVER happen! I have already told them about her, so we're going to Demetrios! Read less
Services Used: Dress & Attire
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MA
Wedding:
12/8/2012
4.2/5.0
It's definitely hit or miss at the Chelsea location. First time I went it did not feel like the rep was hearing me as she was bringing me dresses to try on that were big turnoffs. The second time around was completely opposite experience with a great rep, very responsive, etc. Delivery time from placing the order was really good; great value for the cost (loved my dress and rec'd so many compliments from wedding guests!). Having multiple locations across the country for the Bridesmaids to order their dresses and have altered was extremely convenient and time-saving! My rec would be to make sure you get a rep you're comfortable with; after that, it's just standard DB procedure with placing the order, alterations, etc.
It's definitely hit or miss at the Chelsea location. First time I went it did not feel like the rep was hearing me as she Read more...
It's definitely hit or miss at the Chelsea location. First time I went it did not feel like the rep was hearing me as she was bringing me dresses to try on that were big turnoffs. The second time around was completely opposite experience with a great rep, very responsive, etc. Delivery time from placing the order was really good; great value for the cost (loved my dress and rec'd so many compliments from wedding guests!). Having multiple locations across the country for the Bridesmaids to order their dresses and have altered was extremely convenient and time-saving! My rec would be to make sure you get a rep you're comfortable with; after that, it's just standard DB procedure with placing the order, alterations, etc. Read less
Services Used: Dress & Attire
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Maria
Wedding:
11/11/2012
5.0/5.0
I had a great experience. I made my appt on a weeknight. Lisa worked with me and I loved her. THanks so much!!! SHe was fun and all smiles. She gave good advice and tried super hard to get me exactly what i was looking for. I got my dress and the bridesmaids dresses together.
I had a great experience. I made my appt on a weeknight. Lisa worked with me and I loved her. THanks so much!!! SHe was Read more...
I had a great experience. I made my appt on a weeknight. Lisa worked with me and I loved her. THanks so much!!! SHe was fun and all smiles. She gave good advice and tried super hard to get me exactly what i was looking for. I got my dress and the bridesmaids dresses together. Read less
Services Used: Dress & Attire
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Toni
Wedding:
10/12/2012
1.9/5.0
I loved the sales associate that helped me out. However all the other employees were very rude. One lady even dragged my dress when I went to pick it up. I have never seen a bunch of unprofessional people in my life. It seems like once they got your money, they could have cared less about their customers. The dress was beautiful and I loved the value, however I could have picked it out at any davids bridal so it is in no way a reflection of the store.
I loved the sales associate that helped me out. However all the other employees were very rude. One lady even dragged my Read more...
I loved the sales associate that helped me out. However all the other employees were very rude. One lady even dragged my dress when I went to pick it up. I have never seen a bunch of unprofessional people in my life. It seems like once they got your money, they could have cared less about their customers. The dress was beautiful and I loved the value, however I could have picked it out at any davids bridal so it is in no way a reflection of the store. Read less
Services Used: Dress & Attire
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Ginger
Wedding:
6/16/2012
5.0/5.0
I may have not ever gone to look at David's however I heard about the Vera Wang line and had to check it out. The staff was extremely professional and helpful. The manager even came over to help out when the dress I wanted might not have been ready in time. My Dress arrived more than one month ahead of schedule and I'm very pleased with the fittings and seamstresses. Overall, I'd recommend them to any bride! I'm beyond happy with my dress!
I may have not ever gone to look at David's however I heard about the Vera Wang line and had to check it out. The staff Read more...
I may have not ever gone to look at David's however I heard about the Vera Wang line and had to check it out. The staff was extremely professional and helpful. The manager even came over to help out when the dress I wanted might not have been ready in time. My Dress arrived more than one month ahead of schedule and I'm very pleased with the fittings and seamstresses. Overall, I'd recommend them to any bride! I'm beyond happy with my dress! Read less
Services Used: Dress & Attire
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