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Davids Bridal
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106 Reviews      1 person has saved this vendor.
Address:
7759 West Bell Road, Suite B
Peoria, AZ US 85382 (map)
Phone:
623-773-3870
Categories:
 
 
 
4.0 
(4.0/5.0)
 
Quality of Service 
(4.0/5.0)
 
Responsiveness 
(3.9/5.0)
 
Professionalism 
(4.2/5.0)
 
Value 
(3.8/5.0)
 
Flexibility 
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Tammy
Wedding:
12/1/2012
 
2.6 out of 5.0
They were okay. Wish there was more big bridal dress stores to choose from.
Services Used: Dress & Attire
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Serena
Wedding:
11/11/2012
 
4.2 out of 5.0
Pros:
A good selection of dresses
Dresses themselves are well priced
Employees are very helpful and polite
When they made a mistake they quickly fixed it


Cons:
Alterations are outrageously expensive
They ordered one of my bridesmaids dresses in the wrong size (I was there with her when it was tried on so I know she didn't do it herself)
Jewelry and head pieces are cheap and over priced (jewelry fell apart the day of my wedding, my mom had to super glue it back together)
Services Used: Dress & Attire
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Kristin
Wedding:
11/3/2012
 
5.0 out of 5.0
I was very skeptical at first since when I went to another location with a friend to shop for her wedding dress I wasn't impressed with the service. Thankfully I went to a different location and was proven very wrong. The sales representative was very knowledgeable and it didn't take much explaining for her to understand what I was looking for. She found the perfect dress that was under my budget and even let me come back a second time when I could bring my mom and grandma. I was very glad I shopped there first.
Services Used: Dress & Attire
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Kim
Wedding:
11/2/2012
 
0.2 out of 5.0
I am not one to complain, but...never again will I go to Davids Bridal! Yes, when the dresses came in we were contacted, but they could never get their stuff together. Wrong dresses were ordered for 2 of my girls. When I went in to talk to the manager, the blonde girl sitting at the front desk asked if there was anything she could help with. I told her politely "No I am here to see the manager." She got on the phone, then turned her chair so we "couldn't" see her face. When she told the manager what it was regarding, she had the rudest tone (YES I heard) and the face said it all! You know when someone makes the rude, snobby, sour face...YES that is what she did!

They never updated my wedding date in their computers so dresses kept getting pushed back. Ummm wasn't the manager supposed to make that change when I met with her?! Yeah, no it didn't happen! And then on the biggest day of my life, the dresses started to come apart! They came APART!!!! Each girl spent $140 on their dress and to have it come apart...that is pathetic! Whoever does the stitching in the dresses, needs to pay attention. I understand they are a big company and they send out orders to be fulfilled, but COME ON! Take pride in your work, treat your customers with respect and deliver!

I work in customer service and when there is an upset customer, I make sure they leave pleased. Well, I left pissed and no one apologized. So, I am telling all my friends NOT to go to Davids Bridal, specifically the one on 77th Ave and Bell Rd. in Glendale, AZ. I have heard other complaints about other Davids Bridal locations so obviously there is a bigger problem here!
Services Used: Dress & Attire
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Kristen
Wedding:
10/27/2012
 
4.4 out of 5.0
I bought my dress here, as well as the bridesmaid’s dresses. I had an initial appointment with a lady that did not enter any of my information or favorite dresses into the system. Upon returning for a second appointment, the lady that helped me (Julie N.) was SO wonderful!! She found the dress based on my description. When I purchased it, it rang up cheaper than expected (always a plus). Alterations price quote was a bit pricey (cost the same as the dress itself). Bridesmaid’s dresses were wonderful! We ordered them and they came in in a timely manner, all before anticipated date but for one they did not call when it arrived, and when we stopped in to check on the status, it miraculously had come in that morning, though the date on the bag was 5 days earlier. When the bridesmaid’s dresses were going to be discontinued, they gave me a courtesy call to ensure all my gals ordered, though it was only 1 day before they were going to be out of the system. Overall, VERY happy with my experience here.
Services Used: Dress & Attire
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Kami
Wedding:
10/12/2012
 
4.4 out of 5.0
I purchased my wedding dress from David's bridal. It was absolutely stunning! The dress I bought was flawless on the day of the wedding. I think their prices are great as well, especially because they always have deals going.
Services Used: Dress & Attire
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Devanney
Wedding:
6/16/2012
 
4.8 out of 5.0
My consultant, Olivia was so friendly and helpful. Even though she was busy with other customers, she took care of my needs and helped me and my maid of honor choose my dress. Everyone at my wedding commented on how beautiful and unique my dress was. I was very happy to find one that is not featured in catalogues every year!!!
The alterations department was amazing as well. They took such good care of my dress and did a great job on everything I wanted (bustle, sleeves, shortening the bottom, modesty piece). They even used my own idea to shorten the skirt and fixed a flower that had torn.
My bride's maids all looked beautiful as well. I was happy to find a flower for their hair in the color of their dresses.
Accessories were very expensive, however, especially my headband and veil. My flower girl's family couldn't afford a dress for her there.
Services Used: Dress & Attire, Favors & Gifts, Jewelry
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Cassie-Marie
Wedding:
6/15/2012
 
5.0 out of 5.0
I got the most amazing dress at the $99 sale! Everyone was very nice and made me feel special even though I was not paying much! And they did an amazing job helping me find the best bridesmaids dresses! I was very happy!
Services Used: Dress & Attire
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Amy
Wedding:
5/20/2012
 
4.7 out of 5.0
I loved my dress. People can sometimes have a bad perception of DB, but they truly have an amazing selection for good prices. I loved the service I received at the Peoria store. In particular, Mandy, was amazing. In fact, she picked out my dress after I had tried on millions (it felt like). I loved, loved, loved my dress and I only visited twice before finding it... Not bad.
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
 
4.8 out of 5.0
I love my dress! The team at the Arrowhead location were amazing. They were very sweet and were very helpful and mindful of my budget. When i went back minths later to get my shoes, the staff was still very attentive and helpful. Huge Thank Yous for being a part of my special day!
Services Used: Dress & Attire
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