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Davids Bridal

Peoria , AZ

LOCATION

7759 West Bell Road, Suite B
Peoria, AZ 85382 US

PHONE

623-773-3870

WEBSITE

View website
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Dress & Attire

REVIEWS

4.0
out of 5.0
4.1/5.0
4.0/5.0
4.0/5.0
4.2/5.0
3.9/5.0
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130x130 sq 1335980902610 geoffreyandasava
Asava
Wedding:
6/1/2013
4.6/5.0
FABULOUS AND PATIENCE WITH MY BRIDAL PARTY
FABULOUS AND PATIENCE WITH MY BRIDAL PARTY
FABULOUS AND PATIENCE WITH MY BRIDAL PARTY Read less
Services Used: Dress & Attire
130x130 sq 1365611861854 avatar
mrsfox602
Wedding:
4/5/2013
4.7/5.0
Thank you for helping me find the perfect dress! The lady that helped me was so nice and did a great job listening to what I wanted and bringing me dresses that I loved!
Thank you for helping me find the perfect dress! The lady that helped me was so nice and did a great job listening to what Read more...
Thank you for helping me find the perfect dress! The lady that helped me was so nice and did a great job listening to what I wanted and bringing me dresses that I loved! Read less
Services Used: Dress & Attire
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Aspen
Wedding:
2/16/2013
1.4/5.0
As a shopping bride, I was treated amazingly by the staff up until I picked up my dress from them. My bridesmaids/maid of honor were treated like inconveniences from day one, even when the staff knew 2 of my 4 are currently brides and were shopping around for their wedding dresses. I was lied to continuously and progressively became treated more poorly each time a problem arose. I contacted corporate multiple times about my last issue that almost left a bridesmaid without a dress and was never responded to. I think it's unfortunate that it's OK to treat your customers like they're nothing but a number. I will never recommend DB to any of my clients (I work with brides), family or friends again. Very disappointing since everyone loved the dresses.
As a shopping bride, I was treated amazingly by the staff up until I picked up my dress from them. My bridesmaids/maid of Read more...
As a shopping bride, I was treated amazingly by the staff up until I picked up my dress from them. My bridesmaids/maid of honor were treated like inconveniences from day one, even when the staff knew 2 of my 4 are currently brides and were shopping around for their wedding dresses. I was lied to continuously and progressively became treated more poorly each time a problem arose. I contacted corporate multiple times about my last issue that almost left a bridesmaid without a dress and was never responded to. I think it's unfortunate that it's OK to treat your customers like they're nothing but a number. I will never recommend DB to any of my clients (I work with brides), family or friends again. Very disappointing since everyone loved the dresses. Read less
Services Used: Dress & Attire
Default vendor profile pic
Tiffany
Wedding:
1/26/2013
4.5/5.0
Everyone in the store was very helpful when I went in to purchase my wedding dress. However when I went back to get my shoes and other accessories they weren't very helpful. I waited for over 20 minutes before someone asked me if I needed help. The overall prices were to my liking and in my budget so I would recommend them to friends.
Everyone in the store was very helpful when I went in to purchase my wedding dress. However when I went back to get my Read more...
Everyone in the store was very helpful when I went in to purchase my wedding dress. However when I went back to get my shoes and other accessories they weren't very helpful. I waited for over 20 minutes before someone asked me if I needed help. The overall prices were to my liking and in my budget so I would recommend them to friends. Read less
Services Used: Dress & Attire
Default vendor profile pic
Tammy
Wedding:
12/1/2012
2.6/5.0
They were okay. Wish there was more big bridal dress stores to choose from.
They were okay. Wish there was more big bridal dress stores to choose from.
They were okay. Wish there was more big bridal dress stores to choose from. Read less
Services Used: Dress & Attire
Default vendor profile pic
Serena
Wedding:
11/11/2012
4.2/5.0
Pros:
A good selection of dresses
Dresses themselves are well priced
Employees are very helpful and polite
When they made a mistake they quickly fixed it


Cons:
Alterations are outrageously expensive
They ordered one of my bridesmaids dresses in the wrong size (I was there with her when it was tried on so I know she didn't do it herself)
Jewelry and head pieces are cheap and over priced (jewelry fell apart the day of my wedding, my mom had to super glue it back together)
Pros:
A good selection of dresses
Dresses themselves are well priced
Employees are very helpful and Read more...
Pros:
A good selection of dresses
Dresses themselves are well priced
Employees are very helpful and polite
When they made a mistake they quickly fixed it


Cons:
Alterations are outrageously expensive
They ordered one of my bridesmaids dresses in the wrong size (I was there with her when it was tried on so I know she didn't do it herself)
Jewelry and head pieces are cheap and over priced (jewelry fell apart the day of my wedding, my mom had to super glue it back together) Read less
Services Used: Dress & Attire
Default vendor profile pic
Kristin
Wedding:
11/3/2012
5.0/5.0
I was very skeptical at first since when I went to another location with a friend to shop for her wedding dress I wasn't impressed with the service. Thankfully I went to a different location and was proven very wrong. The sales representative was very knowledgeable and it didn't take much explaining for her to understand what I was looking for. She found the perfect dress that was under my budget and even let me come back a second time when I could bring my mom and grandma. I was very glad I shopped there first.
I was very skeptical at first since when I went to another location with a friend to shop for her wedding dress I wasn't Read more...
I was very skeptical at first since when I went to another location with a friend to shop for her wedding dress I wasn't impressed with the service. Thankfully I went to a different location and was proven very wrong. The sales representative was very knowledgeable and it didn't take much explaining for her to understand what I was looking for. She found the perfect dress that was under my budget and even let me come back a second time when I could bring my mom and grandma. I was very glad I shopped there first. Read less
Services Used: Dress & Attire
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Kim
Wedding:
11/2/2012
0.2/5.0
I am not one to complain, but...never again will I go to Davids Bridal! Yes, when the dresses came in we were contacted, but they could never get their stuff together. Wrong dresses were ordered for 2 of my girls. When I went in to talk to the manager, the blonde girl sitting at the front desk asked if there was anything she could help with. I told her politely "No I am here to see the manager." She got on the phone, then turned her chair so we "couldn't" see her face. When she told the manager what it was regarding, she had the rudest tone (YES I heard) and the face said it all! You know when someone makes the rude, snobby, sour face...YES that is what she did!

They never updated my wedding date in their computers so dresses kept getting pushed back. Ummm wasn't the manager supposed to make that change when I met with her?! Yeah, no it didn't happen! And then on the biggest day of my life, the dresses started to come apart! They came APART!!!! Each girl spent $140 on their dress and to have it come apart...that is pathetic! Whoever does the stitching in the dresses, needs to pay attention. I understand they are a big company and they send out orders to be fulfilled, but COME ON! Take pride in your work, treat your customers with respect and deliver!

I work in customer service and when there is an upset customer, I make sure they leave pleased. Well, I left pissed and no one apologized. So, I am telling all my friends NOT to go to Davids Bridal, specifically the one on 77th Ave and Bell Rd. in Glendale, AZ. I have heard other complaints about other Davids Bridal locations so obviously there is a bigger problem here!
I am not one to complain, but...never again will I go to Davids Bridal! Yes, when the dresses came in we were contacted, Read more...
I am not one to complain, but...never again will I go to Davids Bridal! Yes, when the dresses came in we were contacted, but they could never get their stuff together. Wrong dresses were ordered for 2 of my girls. When I went in to talk to the manager, the blonde girl sitting at the front desk asked if there was anything she could help with. I told her politely "No I am here to see the manager." She got on the phone, then turned her chair so we "couldn't" see her face. When she told the manager what it was regarding, she had the rudest tone (YES I heard) and the face said it all! You know when someone makes the rude, snobby, sour face...YES that is what she did!

They never updated my wedding date in their computers so dresses kept getting pushed back. Ummm wasn't the manager supposed to make that change when I met with her?! Yeah, no it didn't happen! And then on the biggest day of my life, the dresses started to come apart! They came APART!!!! Each girl spent $140 on their dress and to have it come apart...that is pathetic! Whoever does the stitching in the dresses, needs to pay attention. I understand they are a big company and they send out orders to be fulfilled, but COME ON! Take pride in your work, treat your customers with respect and deliver!

I work in customer service and when there is an upset customer, I make sure they leave pleased. Well, I left pissed and no one apologized. So, I am telling all my friends NOT to go to Davids Bridal, specifically the one on 77th Ave and Bell Rd. in Glendale, AZ. I have heard other complaints about other Davids Bridal locations so obviously there is a bigger problem here! Read less
Services Used: Dress & Attire
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Kristen
Wedding:
10/27/2012
4.4/5.0
I bought my dress here, as well as the bridesmaid’s dresses. I had an initial appointment with a lady that did not enter any of my information or favorite dresses into the system. Upon returning for a second appointment, the lady that helped me (Julie N.) was SO wonderful!! She found the dress based on my description. When I purchased it, it rang up cheaper than expected (always a plus). Alterations price quote was a bit pricey (cost the same as the dress itself). Bridesmaid’s dresses were wonderful! We ordered them and they came in in a timely manner, all before anticipated date but for one they did not call when it arrived, and when we stopped in to check on the status, it miraculously had come in that morning, though the date on the bag was 5 days earlier. When the bridesmaid’s dresses were going to be discontinued, they gave me a courtesy call to ensure all my gals ordered, though it was only 1 day before they were going to be out of the system. Overall, VERY happy with my experience here.
I bought my dress here, as well as the bridesmaid’s dresses. I had an initial appointment with a lady that did not enter Read more...
I bought my dress here, as well as the bridesmaid’s dresses. I had an initial appointment with a lady that did not enter any of my information or favorite dresses into the system. Upon returning for a second appointment, the lady that helped me (Julie N.) was SO wonderful!! She found the dress based on my description. When I purchased it, it rang up cheaper than expected (always a plus). Alterations price quote was a bit pricey (cost the same as the dress itself). Bridesmaid’s dresses were wonderful! We ordered them and they came in in a timely manner, all before anticipated date but for one they did not call when it arrived, and when we stopped in to check on the status, it miraculously had come in that morning, though the date on the bag was 5 days earlier. When the bridesmaid’s dresses were going to be discontinued, they gave me a courtesy call to ensure all my gals ordered, though it was only 1 day before they were going to be out of the system. Overall, VERY happy with my experience here. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
4.8/5.0
I love my dress! The team at the Arrowhead location were amazing. They were very sweet and were very helpful and mindful of my budget. When i went back minths later to get my shoes, the staff was still very attentive and helpful. Huge Thank Yous for being a part of my special day!
I love my dress! The team at the Arrowhead location were amazing. They were very sweet and were very helpful and mindful Read more...
I love my dress! The team at the Arrowhead location were amazing. They were very sweet and were very helpful and mindful of my budget. When i went back minths later to get my shoes, the staff was still very attentive and helpful. Huge Thank Yous for being a part of my special day! Read less
Services Used: Dress & Attire
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