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Davids Bridal

Roanoke , VA

LOCATION

4873 Valley View Blvd.
Roanoke, VA US 24012 (map)

PHONE

540-563-5800

WEBSITE

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Dress & Attire

REVIEWS

3.5
out of 5.0
3.5/5.0
3.4/5.0
3.4/5.0
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Anonymous
Wedding:
10/5/2012
1.2/5.0
All around bad. I did not get my dress here and I think that was the problem. It seemed as if they could care less about me or my bridesmaids. Poor quality on dresses received, fixed free of charge though. Did not notify a couple of them about their dresses being in. Just poor all the way around.
Services Used: Dress & Attire
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Nikita
Wedding:
2/25/2012
5.0/5.0
I loved my wedding dress and all the discounts I got with buying my dress. My girls got $20 off their $99 dresses. I received a discount off my invites. The woman in alterations was very friendly, as well as all of the staff!
Services Used: Dress & Attire
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Jenilee
Wedding:
9/17/2011
4.6/5.0
Had a great experience at this David's Bridal location. My consultant was great, but wasn't as helpful as I thought she would be. She disappeared a couple of times but when she was available, she was extremely helpful.
Services Used: Dress & Attire
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xueli
Wedding:
9/4/2010
4.2/5.0
The woman who helped me at David's was pretty helpful. I thought she wasn't really bringing me dresses I liked at first, but then one she brought me I ended up picking! My dress was in after just TWO weeks! And the alterations went great and they did a wonderful job.
Services Used: Dress & Attire
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Mrs.Archer
Wedding:
8/21/2010
4.2/5.0
They are a great company and my dress was great but some of my girls did have problems and I think that the cost to alter the dresses was a bit much for some of the thing that they done. But overall I was very happy and I couldn't have ask for a better fit in my dress.
Services Used: Dress & Attire
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Lauren
Wedding:
6/12/2010
3.8/5.0
I got all of my bridesmaid dresses at David's Bridal. They all turned out great. However, one dress came in and was ripped and they fixed in the store, while my bridesmaid had to wait. Didn't give her a discount or anything. She also said they were rude to her, but I never experienced that.
Services Used: Dress & Attire
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L
Wedding:
5/15/2010
2.2/5.0
This is the worst David's Bridal location I have ever been to. HORRIBLE customer service. I got nothing but attitude (completely unwarranted) right off the bat from one manager, Marissa. On a separate occasion, during a Bridesmaid's dress fitting, I got left in the fitting room for over half an hour, my "consultant" no where to be found. I waited outside of the room until someone from management finally walked by and finished up my scheduled appointment. Theses girls are rude, unprofessional, and under qualified for what they are doing.
Services Used: Dress & Attire
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Brittany
Wedding:
11/17/2009
3.4/5.0
I was very happy with my dress but I didn't find exactly what I was looking for. I wanted off the shoulder sleves and I didn't like what they had so I had to attach my own. I also did my own hem and bustle because they ask WAY TOO MUCH.
Services Used: Dress & Attire
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kevinsgirl
Wedding:
10/3/2009
2.9/5.0
Other than Ann Elizabeth, I was not happy with David's Bridal at all. Apparently, the Roanoke store has issues that the other David's Bridal stores do not have. The bridesmaid who went to this store had a very rude and unprofessional assistant, but the other bridesmaids went to other sites in other states and did not have any issues. In fact, they said the women were very helpful, polite and went out of their way to assist them with their needs. My mother, future mother-in-law and grandmother-in-law and myself went to Davids for the final fitting. They were disgustingly dismissive and one of the ladies actually rushed us out of the door!!! If you plan on going to this site for your dress, I suggest dealing with Ann Elizabeth ONLY!
Services Used: Dress & Attire
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CWampler
Wedding:
9/19/2009
4.0/5.0
I LOVED the dress that I picked out. The staff I felt could have been more professional, helpful, and friendly.
Services Used: Dress & Attire
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clbrown10
Wedding:
7/18/2009
3.2/5.0
Go in there knowing what you want. Otherise, you'lll buy whatever the workers say is best. (Normally they are wrong!) I loved my dress though - very nice selection.
Services Used: Dress & Attire
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Darius
Wedding:
5/2/2009
4.1/5.0
I spent almost every weekend for 6-7 months in Davids Bridal of Roanoke wedding shopping. I started with 23 dresses and finally narrowed it down to the one I wanted. Come to find out it was discontinued! The staff worked very hard however trying to find one for me and ended up calling the national warehouse where they had one dress left and it was my size! It was a dream come true. Very friendly staff, but they are often flooded with brides and it is hard to get some ones attention if you don't have an appointment.
Services Used: Dress & Attire
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JanBride09
Wedding:
1/3/2009
1.5/5.0
I did not purchase my gown from here, as I knew which gown I wanted already. However, when my mother was looking for a dress, we looked at this store. The women ignored us even though we were nearly the only people in the store. When we were finally approached, the woman asked which dress I had purchased for myself. She was then extremely passive aggressive with us because I had not gotten my dress from them. She also asked me why I didn't purchase from them and when I told her that it was because they didn't carry my designer she informed me that their's were just as good. (I purchased a couture gown... not the same thing) Needless to say, we left without buying anything and will not be returning.
Services Used: Dress & Attire
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TinyWriter
Wedding:
8/9/2008
5.0/5.0
My experience with the David's store in Valley View was great from beginning to end. Not only did I have a great person helping me find my dress, but she came up with the perfect veil and tiara. I got my shoes at Davids, and even bought a bridesmaid dress that was on clearance to wear to two other weddings this summer! My bridesmaids loved their dresses, and my jr. bridesmaids looked perfect in their dresses and dyed shoes. I can't vouch for every location, but the one in Roanoke, VA has my vote!
Services Used: Dress & Attire
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Amber
Wedding:
6/28/2008
2.3/5.0
Bridesmaids dress got lost in the mail twice. My information got deleted out of their computer several times. Not professional
Services Used: Dress & Attire
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BethLynn
Wedding:
6/21/2008
4.2/5.0
Davids Bridal was very helpful! I purchased my wedding gown, bridesmaids dresses, my bridal shoes, and my invitations there. They had everything I need! Thanks so much for all of you help!
Services Used: Dress & Attire, Invitations
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Jaime
Wedding:
6/7/2008
1.3/5.0
I do not recommend David's Bridal. Even though they are the biggest company and every bride seems to 'just go there,' I think they are terrible!
I went with my bridesmaids to look at dresses 14 months in advance. To LOOK and MAYBE decide. Well, David's Bridal did not even care to bother with me, and instead they only were with "the 2009 brides" even though I got married in 2008. They ignored me, acted annoyed when I needed a dressing room, and did not even help my girls tie and button my dresses.

When I actually did decide on a dress to buy later on, they pressured me into buying it NOW, saying it would take 8 months to come in. So I came back (over 2 hour drive to get there again), and I ordered the dress and recieved the same lousy service, but I did it because I like the dress and I wanted it to arrive in time. Well, they gave me the same lecture about how it would take 8 months or more to order, and when the RECEIPT PRINTED, the cashier said, "Your dress should arrive in 4-6 weeks." What happened to 8 months??? They just pressured me into buying the dress over a YEAR early so they could get the money faster.

Then, my dress arrived in 11 days!!! David's Bridal called me every day telling me I had better come pick up the dress. I told them NO because I had no where to store it for the 14 months until the wedding!!! Plus, I now had to worry about staying the SAME exact size for over a year. It was insane.

Not to mention, when I went to pick up my dress and veil, my veil did not match the purple in my dress. The lady working said, "Well, from far away you can't tell." WHAT?? They wanted me to keep a mis-matched veil that I paid $80 for?? They are insane. I put up a fight and did get to exchange the veil.

***By the way, NEVER buy a veil from a bridal store. You can get the same exact one at Michael's craft store for $19.99.

So needless to say, David's Bridal does not care about the customer, only the money. I called the corporate office many times and got no soultion to the problems there either. It was ridiculous. I LOVE my dress, but the bride should not be treated like dirt to get her dress!! It was pathetic.

Also, David's Bridal sells your name and number to many bridal companies, and you will receive a "You have just won a free honeymoon!!!" phone call nearly every day, which is a complete scam.

I would recommend going to a smaller, more personal bridal shop if you want to be treated the way that brides are supposed to be treated!!! :)
Services Used: Dress & Attire
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Janna
Wedding:
5/3/2008
5.0/5.0
We made the appointment online, which was very convenient. Upon arrival at the store everyone was extra friendly and helpful. I thought it would take me forever to find the right dress, and we had a very limited time constraint to work with as far as the wedding date. We ended up finding the perfect dress within 2 hours, and it was altered within 5-6 days and ready to wear! The jewelry selection was also beautiful, as well as the hair accessories.
Services Used: Dress & Attire
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Kandice
Wedding:
3/1/2008
4.9/5.0
I found a great dress in my size right off the rack. Right before the wedding I needed to get better shoes than from the local shoe store. They carry wide width shoes and offer dying service for $3. My shoes were dyed while I waited and was able to bring them home to dry that night. They are friendly and always ready to help... even when they're really busy!
Services Used: Dress & Attire
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Tmwhelly
Wedding:
2/9/2008
3.8/5.0
Great dress! Was able to buy it right away. The only badthing about it was they tried to convince me that I had to buy a corset and slip there, which I didn't.
Services Used: Dress & Attire, Jewelry
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heatherparksrealtor
Wedding:
12/15/2007
2.5/5.0
I was pleased with my dress, however, the store and management seem a little disorganized. Be prepared to wait a lot. OK to deal with only because in Roanoke, we dont have a lot of options.
Services Used: Dress & Attire
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Rachael
Wedding:
11/3/2007
4.4/5.0
David's Bridal was very helpful. They have a great selection of wedding dresses that won't cost you the equivalent of a house down-payment, and they are very lovely and well made. The women who work there are also very helpful and nice.
Services Used: Beauty & Health, Dress & Attire, Invitations
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marinesgirl
Wedding:
10/27/2007
4.3/5.0
David's bridal was a very great place to find a wedding dress and my brides-maid dresses. We found everything we needed in 1 day! They were so friendly and helpful!
Services Used: Dress & Attire
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HopelessLover
Wedding:
10/5/2007
4.8/5.0
The people at David's Bridal were so helpful. I went to my first appointment and they helped me figure out and then find exactly what I had wanted. They were so patient with the alterations and everything. I had to get alterations done four times over two months because I was losing so much weight, and every time they did it perfectly. The dress choice was great, for me and my bridesmaids. My husband and I are planning to renew our vows for our five year anniversary, and we're most assuredly going to use them again.
Services Used: Dress & Attire
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Tiffany
Wedding:
9/22/2007
4.6/5.0
Wonderful service. Paid attention to us the entire time. The accessories were OUTRAGEOUSLY priced, but the gowns were better than average. They even refunded money when part of my bridesmaids purchased their dressed, and the other half purchased later at a cheaper price. Cindy was wonderful and many of the women that work there will really give you the time you need!
Services Used: Dress & Attire
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Mrs. Strange
Wedding:
9/1/2007
3.3/5.0
Good if you are in a pinch concerning time
Services Used: Dress & Attire, Jewelry
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Jessica
Wedding:
7/14/2007
4.5/5.0
From the first day I walked in until the day I picked up the dresses after final alterations were made, shoes were dyed, etc., the sales associates at David's Bridal were wonderful. They assign you your own bridal consultant. If you need ANYTHING, they're your "go-to" person, and I have to say that mine was absolutely awesome. She made choosing, trying on, and selecting accessories for my dress and my bridesmaids' dresses a breeze. The prices at David's are very reasonable. I got my dress during a sale they were having. (I believe it was the $50-$200 off sale.) The great part was that they're selection was great. We were able to find dresses, shoes, and accessories right there. They have everything you need.
Services Used: Dress & Attire, Jewelry
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SLCtobeMom
Wedding:
6/16/2007
5.0/5.0
The Roanoke location of David's Bridal provided supreme customer service and I truly feel that they went above and beyond to take care of me and my needs. I purchased my dress off the rack, and only paid about 1/4 of the price since it was on sale. I have been to several different DB locations and this was by the far the best in customer service, friendliness, and professionalism.
Services Used: Dress & Attire
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Autumn
Wedding:
6/2/2007
0.7/5.0
I bought my dress almost a year before my wedding. When I made an appointment to go to the store to try on dresses, my consultant was completely unattentive. She kept going to meet other people instead of helping me. She also didn't bother to follow the store policies and have the alterations department make sure my dress fit before I bought it. Needless to say, when I went back for my alterations, the dress was 4 sizes too large and couldn't be exchanged, even though we were told it would be.

Unless you are purchasing a $900 + dress, the consultants at the Roanoke store won't bother with you. Take your money elsewhere!!!
Services Used: Dress & Attire
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Rsnyder1228
Wedding:
5/19/2007
3.0/5.0
David's Bridal did a so-so Job... it really depending on who was taking care of you. They messed up on one dress order but it was fixed quickly... DO NOT GET THE CREDIT CARD the interest rate will kill you... And just like if you went to find a prom dress at the same store everyone else was... all your friends will have the same dress at their wedding a couple months later. The selection isn't impressive. Service is okay
Services Used: Dress & Attire, Jewelry
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Meredith
Wedding:
12/16/2006
4.8/5.0
I appreciated the personal help I received at David's Bridal as I tried on many dresses. I found the perfect one, and the staff was helpful in finding the accessories and shoes that I needed to complete the outfit. They were also very good with the alterations. I was completely satisfied with my experience at David's and would recommend to anyone.
Services Used: Dress & Attire
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lpjurca
Wedding:
10/21/2006
3.2/5.0
They had a large selection of dresses in all price ranges, but they charge extra for EVERYTHING- even the garment bag. I first went to the store where I live, in Knoxville. My first experience there was great, I had a Jr. consultant who really took care of me. The next time I went back, I asked for her, and they said that she was only a Jr. consultant so I had to have a wedding consultant. The person they assigned me to was rude and ignored me, so I went to the store where my mother lives, in Roanoke. I had a better experience there, but like I said, David's charges extra for EVERYTHING!
Services Used: Dress & Attire
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NewYork0608
Wedding:
7/15/2006
4.4/5.0
When I was looking for my dress, I knew that I did not want to spend an enormous amount, but I of course wanted something very special and unique. The staff at David's Bridal were always very helpful and friendly. I felt like a princess while I was trying on the gowns. I did go to other private bridal boutiques, but I never found a dress I liked and they were more expensive. I found several dresses that I really liked and I ended up buying one that was less than $300. But then I had to buy all the accessories as well, which you have to do anywhere you go. I definitely recommend David's Bridal. My sister in law also used David's Bridal and had a good experience. The alterations were made in a timely manner and I was able to pick up my dress several weeks before the wedding.
Services Used: Dress & Attire
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Jylx
Wedding:
7/7/2006
3.4/5.0
While the dress was fantastic, they had much to be desired in the customer service department. My dress was lovely and it was the one I wanted, I didnt need any work done on it with the exception of a minor bustle, (which by the way ladies is two simple stitches, not complicated). After my dress came in I tried it on and they measured me for the bustle, and told me it would take several weeks to get done. When I came in to get it, I found that it had not even been done! but the seemstress was very professional and fixed it in less than 10 min.
The sales team is very heavy into pressuring their coustomers, and sometimes their sales persons will ignore you if you dont directly ask them for assistance. I think they have so many people come in to just try on their dresses that they dont take you seriously unless you come in a big group.
Services Used: Dress & Attire
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Terra
Wedding:
6/4/2005
4.6/5.0
Great to work with, very professional, we were able to get an awesome deal on my dress, the bridesmaids dresses & even participate in a "contest" and got the grooms tux free, along with extras for the groomsmen!
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.2/5.0
Great selection and prices!
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
3.5/5.0
I enjoy the fact that at David's Bridal one can choose the gown of her dreams and still be able to afford it. However, I do think that the customer service could be a bit better. I've been to multiple David's Bridals and have yet to find but one friendly worker there. I suppose it could be that their job is stressful especially when trying to cater to unforgiving and demanding brides. However all brides are not like that, so ease up a bit and have fun, you're helping a girl prepare for one of the most important days of her life, and you are influential in that.
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.8/5.0
I hate David's Bridal. I wish upon wishes that I had not used them. NOT ONE SINGLE PERSON is truly nice. The first time I went to find my dress, Marissa, the manager, told me that I looked like a 10, not an 8. I ended up getting a 6. Then when I went for my alterations, The dress needed some work and at my final fitting, the alterations lady told me to stop drinking "sweet tea" and walk with weights --- ridiculous! Even if I gained weight, no one should have the right to tell me that. Lastly, today, I just called to make appointment for additional alterations as it is not fitting in the bust nicely and the manager of alterations, Elaine, told me that at my last fitting, "the dress was tight" and sometimes we lose weight in places we don't plan to, like the bust! Then they told me they couldn't schedule me for a month as they were "booked" - how long does it take to come in and get a measurement (10 mins). So, over the course of working with David's Bridal, I was called fat, more fat, and that I had small breasts. They yelled at my 3 year old son once for, well, being three and not sitting still. Please note, I am not that mother that let's her child run wild either, but I'm not going to put him on aleash and demand he be still. I HATE THEM. DON'T SPEND YOUR MONEY THERE!!!!!
Services Used: Dress & Attire
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RachelP
Wedding:
6/27/2004
1.0/5.0
I had been warned on dealing with this particular David's Bridal. Unfortunately because of their location and my currently being enrolled in college, there wasn't much of a choice. The vender was tolerable until it was time for me to go pick up my dress for the wedding. I was told a certain date to pick it up; when I arrived, they said it was not complete and asked for additional time... I believe it was approximately a week. I went back to get the dress on the scheduled date at the scheduled time and they had not even touched my dress. I stood and waited patiently for over an hour while they were "getting it ready." The excuse I was given "We're sorry ma'am, we're very busy right now because of prom season." I finally blew up and responded "Well I'm sorry too, I thought your sign said 'David's Bridal' not 'David's Promal!'" They quickly got my dress ready and I was out the door... almost late might I add to my own college graduation.
Services Used: Dress & Attire, Photography
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Jennifer
Wedding:
8/10/2002
5.0/5.0
I did not end up purchasing from David's Bridal, but I was very pleased with the experience.
Services Used: Unique Services

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4873 Valley View Blvd., Roanoke, VA 24012 See On Map
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