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Davids Bridal

Springfield , VA

LOCATION

7269 Commerce St.
Springfield, VA US 22150 (map)

PHONE

703-912-7700

WEBSITE

View website
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Dress & Attire

REVIEWS

3.6
out of 5.0
3.5/5.0
3.4/5.0
3.4/5.0
4.1/5.0
3.5/5.0
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Allison
Wedding:
9/13/2014
5.0/5.0
My experience at the Davids Bridal in Springfield, VA was awesome! The staff there were all very friendly and helpful! When I showed up for my first appointment the person who helped me, and I can't remember her name, was amazing! She handed me their booklet of dresses and told me I had an hour and thirty minutes to tey on as many dresses as I wanted. As fast as I could try them on she would bring me more! So with that in mind I decided to try this dress on that I never would thought of as my actual wedding dress, but just looked lime a fun dress so said, "hey, why not!" This was the secind dress I tried on and imediately fell in love!!! I tried everything else on that I had chosen, but still kept coming back to that dress, and when I put it back on and they paired it with the perfect vail I had my moment of "this is my dress and nobody can chamge my mind!" From then on they were always very helpful, when I came back the next week to actually purchase the dress and try it on one more time they had no poblem letting me keep it on for a long time while my parents, sister, and aunt all trickled in at different times to see what it looked like! No rushing!! It was great! My dress came in quickly, and when I came back for my fitting which was great as well. My only small thing was I wish they had made the dress a little shorter, because on my wedding day I kept tripping on my dress, but that was mostly my fault for not making completely sure it was the right length. Thanks Davids Bridal Springfield VA!!!!
My experience at the Davids Bridal in Springfield, VA was awesome! The staff there were all very friendly and helpful! Read more...
My experience at the Davids Bridal in Springfield, VA was awesome! The staff there were all very friendly and helpful! When I showed up for my first appointment the person who helped me, and I can't remember her name, was amazing! She handed me their booklet of dresses and told me I had an hour and thirty minutes to tey on as many dresses as I wanted. As fast as I could try them on she would bring me more! So with that in mind I decided to try this dress on that I never would thought of as my actual wedding dress, but just looked lime a fun dress so said, "hey, why not!" This was the secind dress I tried on and imediately fell in love!!! I tried everything else on that I had chosen, but still kept coming back to that dress, and when I put it back on and they paired it with the perfect vail I had my moment of "this is my dress and nobody can chamge my mind!" From then on they were always very helpful, when I came back the next week to actually purchase the dress and try it on one more time they had no poblem letting me keep it on for a long time while my parents, sister, and aunt all trickled in at different times to see what it looked like! No rushing!! It was great! My dress came in quickly, and when I came back for my fitting which was great as well. My only small thing was I wish they had made the dress a little shorter, because on my wedding day I kept tripping on my dress, but that was mostly my fault for not making completely sure it was the right length. Thanks Davids Bridal Springfield VA!!!! Read less
Services Used: Dress & Attire
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Amanda
Wedding:
8/16/2014
2.2/5.0
I would NOT recommend Davids Bridal to anyone for their wedding dress.

I went in the FIRST time and was greeted by a nice lady. I then had a woman helping me pick out wedding dresses that did not speak English. I found what I thought would be the dress I would get married in, but I was wrong.

I went in for my fitting and my dress hand nipples that werent even mine! I refused to walk down the isle like that and their alterations lady told me that this dress has a lot of problems that they are aware of and they could not do anything to help me. She also told me that she could not make my dress "perfect" (Direct quote)

That is NOT what a bride wants to hear on her day. Then I had them bring over a "manager" from the store and all she would do was give a few dollars off the dress. Eventually we came to the agreement that I could try on other dresses that didn't have a problem.

I found MY wedding dress the second time. I took it in for alterations and all it needed was heming.
Went in for my second hem and it was uneven and I needed a bra.

MInd you everytime I went in, they had a different wedding date for me. I WROTE on all on my papers and told them EVERYTIME my exact wedding date, but they couldn't get it right.

Then my bra wouldn't come in in time due to their fault so after much argumentation, I made them find me a new bra and have it ship to my house for free.

It was a hassle that I didn't need and no one seemed to know what they were doing.
I would NOT recommend Davids Bridal to anyone for their wedding dress.

I went in the FIRST time and was greeted Read more...
I would NOT recommend Davids Bridal to anyone for their wedding dress.

I went in the FIRST time and was greeted by a nice lady. I then had a woman helping me pick out wedding dresses that did not speak English. I found what I thought would be the dress I would get married in, but I was wrong.

I went in for my fitting and my dress hand nipples that werent even mine! I refused to walk down the isle like that and their alterations lady told me that this dress has a lot of problems that they are aware of and they could not do anything to help me. She also told me that she could not make my dress "perfect" (Direct quote)

That is NOT what a bride wants to hear on her day. Then I had them bring over a "manager" from the store and all she would do was give a few dollars off the dress. Eventually we came to the agreement that I could try on other dresses that didn't have a problem.

I found MY wedding dress the second time. I took it in for alterations and all it needed was heming.
Went in for my second hem and it was uneven and I needed a bra.

MInd you everytime I went in, they had a different wedding date for me. I WROTE on all on my papers and told them EVERYTIME my exact wedding date, but they couldn't get it right.

Then my bra wouldn't come in in time due to their fault so after much argumentation, I made them find me a new bra and have it ship to my house for free.

It was a hassle that I didn't need and no one seemed to know what they were doing. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
3.9/5.0
This DB was nice to work with. I found my dress on the first visit and the show they put on for brides that ring the bell was fabulous! The hiccups I had were quickly fixed but added more stress to an already stressful event. the dyed all of the attendants shoes the same color even though I had them in alternating colors. My shoes came in and were the wrong color and missing stones. Again, they quickly ordered a new pair. Everything was well and in order by the time of my wedding.
This DB was nice to work with. I found my dress on the first visit and the show they put on for brides that ring the bell Read more...
This DB was nice to work with. I found my dress on the first visit and the show they put on for brides that ring the bell was fabulous! The hiccups I had were quickly fixed but added more stress to an already stressful event. the dyed all of the attendants shoes the same color even though I had them in alternating colors. My shoes came in and were the wrong color and missing stones. Again, they quickly ordered a new pair. Everything was well and in order by the time of my wedding. Read less
Services Used: Dress & Attire
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Kelly
Wedding:
5/3/2014
4.4/5.0
After going to lots of high end boutiques in Old Town, Alexandria and being treated poorly by their sales people, I decided to try David's Bridal. I'll admit, I didn't think I would find anything here. But I was pleasantly surprised by the selection and prices. I didn't want to spend a fortune on my dress, or make my bridesmaids pay a lot for their dresses, because I wanted to spend my money on other things (like open bar and hair & makeup).

I had an appointment for 10am on a Saturday, which I would recommend because by 11am, it was so packed in there and hot, I had to leave. Get there when they open and have the first appointment. Go on the website ahead of time and pick out the styles you like, otherwise you'll be overwhelmed by the selections in the store.

I found my dress instantly, and once I added the veil, a belt, jewelry and shoes, I knew it was done. I also found the bridesmaid dresses which were actually in the "holiday" cocktail dress section, so they were half off! I loved the color (emerald green) and it was October so they were showing them for Christmas, but my wedding wasn't until May so it worked out perfectly. I also didn't need any alterations on my dress, I literally bought it off the rack.
After going to lots of high end boutiques in Old Town, Alexandria and being treated poorly by their sales people, I Read more...
After going to lots of high end boutiques in Old Town, Alexandria and being treated poorly by their sales people, I decided to try David's Bridal. I'll admit, I didn't think I would find anything here. But I was pleasantly surprised by the selection and prices. I didn't want to spend a fortune on my dress, or make my bridesmaids pay a lot for their dresses, because I wanted to spend my money on other things (like open bar and hair & makeup).

I had an appointment for 10am on a Saturday, which I would recommend because by 11am, it was so packed in there and hot, I had to leave. Get there when they open and have the first appointment. Go on the website ahead of time and pick out the styles you like, otherwise you'll be overwhelmed by the selections in the store.

I found my dress instantly, and once I added the veil, a belt, jewelry and shoes, I knew it was done. I also found the bridesmaid dresses which were actually in the "holiday" cocktail dress section, so they were half off! I loved the color (emerald green) and it was October so they were showing them for Christmas, but my wedding wasn't until May so it worked out perfectly. I also didn't need any alterations on my dress, I literally bought it off the rack. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.5/5.0
The service here was terrible. They were no help at all whatsoever. Very unprofessional.
The service here was terrible. They were no help at all whatsoever. Very unprofessional.
The service here was terrible. They were no help at all whatsoever. Very unprofessional. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.0/5.0
Worst place ever to get a dress. I got my dress June 2013. Love the dress, hate the customer service. First time I went there, it was ok. The lady didnt look at anything that I was interested in, like the styles etc. Finally i put the photo of the dress i was interested in front of her face and told her the price i wanted to stand under. She was fine as far as her personality but she brought me 5 dress way above the cost that i told her to stay under. I managed to try on the dress that i was interested in and loved it. But still unsure if that was the dress. I left and later made another appointment to try on that one dress plus a few others to be sure of the dress. No customer service at all. Another lady (different one) I waited hour after my appointment standing there, NO customers were even there, just me. I went to desk a few times wondering if i will be seen. The lady finally came and went through the dresses and put me in a room then she left. Mmmmm i need help getting them on, she didnt come back until 30mins later. Very annoyed. She helped put on a dress. I went out to see what it looked like and she said ill be right back. Standing there for about 20mins, then when back to my room. No one came until 30 more mins after she left the first time. I was mad. I just wanted the dress off me. She smelled like cigarettes. I left in arguer. I really liked that dress so I decided to go get it on another day. I didnt try it on or anything like that i just went in there to buy it. They looked at me like i was weird for not wanting to try it on. I told them I already have twice and Im done with trying things on there. I told them sizes of dress and things that went with it. Once the dress got back which I do want to say it was fast arriving. I went to get it and the size was wrong, along with they rest of the items, slip etc... What in the world is wrong with this place. I also had it attired there. Bad ordeal as well. They are rude back there in the back.
Worst place ever to get a dress. I got my dress June 2013. Love the dress, hate the customer service. First time I went Read more...
Worst place ever to get a dress. I got my dress June 2013. Love the dress, hate the customer service. First time I went there, it was ok. The lady didnt look at anything that I was interested in, like the styles etc. Finally i put the photo of the dress i was interested in front of her face and told her the price i wanted to stand under. She was fine as far as her personality but she brought me 5 dress way above the cost that i told her to stay under. I managed to try on the dress that i was interested in and loved it. But still unsure if that was the dress. I left and later made another appointment to try on that one dress plus a few others to be sure of the dress. No customer service at all. Another lady (different one) I waited hour after my appointment standing there, NO customers were even there, just me. I went to desk a few times wondering if i will be seen. The lady finally came and went through the dresses and put me in a room then she left. Mmmmm i need help getting them on, she didnt come back until 30mins later. Very annoyed. She helped put on a dress. I went out to see what it looked like and she said ill be right back. Standing there for about 20mins, then when back to my room. No one came until 30 more mins after she left the first time. I was mad. I just wanted the dress off me. She smelled like cigarettes. I left in arguer. I really liked that dress so I decided to go get it on another day. I didnt try it on or anything like that i just went in there to buy it. They looked at me like i was weird for not wanting to try it on. I told them I already have twice and Im done with trying things on there. I told them sizes of dress and things that went with it. Once the dress got back which I do want to say it was fast arriving. I went to get it and the size was wrong, along with they rest of the items, slip etc... What in the world is wrong with this place. I also had it attired there. Bad ordeal as well. They are rude back there in the back. Read less
Services Used: Dress & Attire
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Reanna
Wedding:
10/12/2013
3.2/5.0
I did not have a great experience, but I did not have a bad experience.

If you can find someone else to alter your dress, I think that might be best.

I go for very plain, elegant dresses, and because of this, I found my dress here for $350. And it is BEAUTIFUL. I played up the veil a bit because my dress was so plain. My veil is shoulder length tiered, with Swarovski crystals scattered throughout. This cost $250.

All together the alterations were $70.
I did not have a great experience, but I did not have a bad experience.

If you can find someone else to alter Read more...
I did not have a great experience, but I did not have a bad experience.

If you can find someone else to alter your dress, I think that might be best.

I go for very plain, elegant dresses, and because of this, I found my dress here for $350. And it is BEAUTIFUL. I played up the veil a bit because my dress was so plain. My veil is shoulder length tiered, with Swarovski crystals scattered throughout. This cost $250.

All together the alterations were $70. Read less
Services Used: Dress & Attire
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Karen
Wedding:
5/18/2013
3.2/5.0
First, if you're going to DB, schedule an appointment in advance and save your favorites on your online account. Because I did this, the consultant had already pulled the dresses that I wanted to try on.

The consultant was okay, I guess. I knew that I'd be getting a different experience than from a boutique shop, but the woman who helped me didn't even act like she cared about making me happy. She was really pushy about getting me to buy right then and it was clear that all she cared about was making a sale, not whether or not I loved the dress.

I had my alterations done at DB, too. They were more expensive than necessary, but the big problem was that the loop for my bustle broke almost immediately upon using it on my wedding day and I had to constantly pull my dress along with me wherever I walked. Since the woman sewed it on in about five minutes' time at the shop while I waited, I feel like she didn't work very hard on making it secure.

All in all, I'd recommend David's Bridal, but only for people trying to save money on a dress--not for quality of service.
First, if you're going to DB, schedule an appointment in advance and save your favorites on your online account. Because I Read more...
First, if you're going to DB, schedule an appointment in advance and save your favorites on your online account. Because I did this, the consultant had already pulled the dresses that I wanted to try on.

The consultant was okay, I guess. I knew that I'd be getting a different experience than from a boutique shop, but the woman who helped me didn't even act like she cared about making me happy. She was really pushy about getting me to buy right then and it was clear that all she cared about was making a sale, not whether or not I loved the dress.

I had my alterations done at DB, too. They were more expensive than necessary, but the big problem was that the loop for my bustle broke almost immediately upon using it on my wedding day and I had to constantly pull my dress along with me wherever I walked. Since the woman sewed it on in about five minutes' time at the shop while I waited, I feel like she didn't work very hard on making it secure.

All in all, I'd recommend David's Bridal, but only for people trying to save money on a dress--not for quality of service. Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
5/18/2013
1.2/5.0
We went to multiple locations trying to find "THE dress". I had all my bridesmaids and my mother with me for this fitting, during which we were paired with a very sweet, but extremely inexperienced staff member (she had been working there for two days). The staff member followed generic David's Bridal protocol, but the store was overpacked and made it nearly impossible to find a dress in a comfortable environment. The reasoning for my low rating however isn't a result of my dress shopping appointment, but for what followed. This David's Bridal sold my information to MULTIPLE scam vendors, along with their own admitted affiliates who harassed me for weeks concerning florists, photographers, etc. even after I'd already informed them that I'd hired elsewhere. I could not believe the sheer volume of phone calls I received stating we'd "won a sweepstakes" or "were eligible for a free gift" that when I did research concerning them, was made aware of their scam nature. I believe it to be a GROSS misuse of customer's trust to do this. I am EXTREMELY thankful that my dress wasn't from this store.
We went to multiple locations trying to find "THE dress". I had all my bridesmaids and my mother with me for this fitting, Read more...
We went to multiple locations trying to find "THE dress". I had all my bridesmaids and my mother with me for this fitting, during which we were paired with a very sweet, but extremely inexperienced staff member (she had been working there for two days). The staff member followed generic David's Bridal protocol, but the store was overpacked and made it nearly impossible to find a dress in a comfortable environment. The reasoning for my low rating however isn't a result of my dress shopping appointment, but for what followed. This David's Bridal sold my information to MULTIPLE scam vendors, along with their own admitted affiliates who harassed me for weeks concerning florists, photographers, etc. even after I'd already informed them that I'd hired elsewhere. I could not believe the sheer volume of phone calls I received stating we'd "won a sweepstakes" or "were eligible for a free gift" that when I did research concerning them, was made aware of their scam nature. I believe it to be a GROSS misuse of customer's trust to do this. I am EXTREMELY thankful that my dress wasn't from this store. Read less
Services Used: Dress & Attire
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Aretha
Wedding:
1/12/2013
5.0/5.0
I recieved alot of WOW with my dress. I would like to tahnk the staff for a great expeirence.
I recieved alot of WOW with my dress. I would like to tahnk the staff for a great expeirence.
I recieved alot of WOW with my dress. I would like to tahnk the staff for a great expeirence. Read less
Services Used: Dress & Attire
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Rae
Wedding:
10/13/2012
1.6/5.0
Meh. That's my experience with DB. Meh. My dress was gorgeous, but the process of the horrid alterations department really wasn't worth the amount of money I saved by purchasing my dress at this location. Yes, I got a great deal. No, I did not get that warm fuzzy glowy moment you should have whenever you're trying on your gown or purchasing it. If you want to feel like just another number or like you're perpetually digging through the bargain bin, then DB is for you. If you want to feel gorgeous and special, try somewhere else. If you're on a tight budget and you don't care if you're treated poorly, go to DB. If you are high maintenance, definitely don't go here.
Meh. That's my experience with DB. Meh. My dress was gorgeous, but the process of the horrid alterations department really Read more...
Meh. That's my experience with DB. Meh. My dress was gorgeous, but the process of the horrid alterations department really wasn't worth the amount of money I saved by purchasing my dress at this location. Yes, I got a great deal. No, I did not get that warm fuzzy glowy moment you should have whenever you're trying on your gown or purchasing it. If you want to feel like just another number or like you're perpetually digging through the bargain bin, then DB is for you. If you want to feel gorgeous and special, try somewhere else. If you're on a tight budget and you don't care if you're treated poorly, go to DB. If you are high maintenance, definitely don't go here. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
6/29/2012
4.2/5.0
Found a great dress here! My best friend is getting her dress from DB as well. Very happy with them.
Found a great dress here! My best friend is getting her dress from DB as well. Very happy with them.
Found a great dress here! My best friend is getting her dress from DB as well. Very happy with them. Read less
Services Used: Dress & Attire
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Beth
Wedding:
5/5/2012
3.4/5.0
The store was always busy and it was hard to find someone to help but after some coordination we were able to find all we needed!
The store was always busy and it was hard to find someone to help but after some coordination we were able to find all we Read more...
The store was always busy and it was hard to find someone to help but after some coordination we were able to find all we needed! Read less
Services Used: Dress & Attire
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Mimi
Wedding:
3/31/2012
3.1/5.0
If you're quick and simple, you'll find a variety of dresses at David's at all (lower budget) price points. For the Springfield site, I made an appointment and it still still a zoo (on a week day). My dress consultant was helping myself and 2 other brides. She was high energy and enthusiastic. I listened to her carefully. When it came to choosing my dress size, she suggested a size up since wedding dresses are usually smaller. I made an appointment for the first fitting 3 months before the wedding (as advised). The dress was HUGE! They started saying what adjustments need to be made... Again, I trusted them, so I said OK. By the second fitting a month later, the seamstress took me aside and suggested I get a smaller size as I was poorly advised on sizing... The manager was called and there was this hullabaloo about whose fault it was and at one point, I was told it was my fault b/c I lost too much weight (um... I wish I did)... the manager was not very agreeable nor friendly but finally agreed to ordering a smaller size without any fees/etc. This was less than 30 days before the wedding, so I was freaking out a bit but thankfully the dress came only a couple days later, was fitted (well done).

Overall, the floor staff wasn't that great, but the quality of work by the alterations staff was great.
If you're quick and simple, you'll find a variety of dresses at David's at all (lower budget) price points. For the Read more...
If you're quick and simple, you'll find a variety of dresses at David's at all (lower budget) price points. For the Springfield site, I made an appointment and it still still a zoo (on a week day). My dress consultant was helping myself and 2 other brides. She was high energy and enthusiastic. I listened to her carefully. When it came to choosing my dress size, she suggested a size up since wedding dresses are usually smaller. I made an appointment for the first fitting 3 months before the wedding (as advised). The dress was HUGE! They started saying what adjustments need to be made... Again, I trusted them, so I said OK. By the second fitting a month later, the seamstress took me aside and suggested I get a smaller size as I was poorly advised on sizing... The manager was called and there was this hullabaloo about whose fault it was and at one point, I was told it was my fault b/c I lost too much weight (um... I wish I did)... the manager was not very agreeable nor friendly but finally agreed to ordering a smaller size without any fees/etc. This was less than 30 days before the wedding, so I was freaking out a bit but thankfully the dress came only a couple days later, was fitted (well done).

Overall, the floor staff wasn't that great, but the quality of work by the alterations staff was great. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
10/9/2011
5.0/5.0
It seems that David's Bridal in Springfield doesn't have the best reviews but I beg to differ. I cant speak on the behalf of other associates but ANN was amazing. She dedicated her time and all her efforts to accommodate my wants and needs regarding my wedding dress. After a few hours, I was happy with the decision I made. She was very understanding and patient which was what I needed at the time, lol. She just made dress shopping a good experience. I would definitely recommend ANN, you will not be disappointed.
It seems that David's Bridal in Springfield doesn't have the best reviews but I beg to differ. I cant speak on the behalf Read more...
It seems that David's Bridal in Springfield doesn't have the best reviews but I beg to differ. I cant speak on the behalf of other associates but ANN was amazing. She dedicated her time and all her efforts to accommodate my wants and needs regarding my wedding dress. After a few hours, I was happy with the decision I made. She was very understanding and patient which was what I needed at the time, lol. She just made dress shopping a good experience. I would definitely recommend ANN, you will not be disappointed. Read less
Services Used: Dress & Attire
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Mariane
Wedding:
10/8/2011
4.4/5.0
I found my dress during one of their $99 sales. I was truly excited since I'm one of those brides who didn't see the point in spending thousands of dollars on a dress that I will be wearing once. It was beautiful and in my size and color I wanted.

So David's Bridal was the only place I went to since my dress was one of those things I didn't want to spend too much time on. Scheduling for the dress was easy, I got a real nice sales rep to help me out as I tried on dresses. Everytime I called someone picked up and was able to assist me. Of course being there on weekends was horrible since its super crowded and to me that's understandable. Also I the location is undesirable (springfield area is not great) and the parking is not great either, that's not really their fault but I'm stating it here as a FYI.

Alteration was reasonable and they did a good job. They did do a complimentary steam and clean but it was not that great. I was a little bummed out to find out afterwards, its not fun lugging your dress around, if you are able to find someone else who can give you a reasonable price and take better care of your dress I would go elsewhere, I did not so i just stuck with them. I wish they did a better job fixing the lace on the body of my dress.

People I've spoken with on the phone and interacted with in the store were pretty nice. I guess if your not too picky or high maintenance you'll be okay and happy with what you'll get.
I found my dress during one of their $99 sales. I was truly excited since I'm one of those brides who didn't see the point Read more...
I found my dress during one of their $99 sales. I was truly excited since I'm one of those brides who didn't see the point in spending thousands of dollars on a dress that I will be wearing once. It was beautiful and in my size and color I wanted.

So David's Bridal was the only place I went to since my dress was one of those things I didn't want to spend too much time on. Scheduling for the dress was easy, I got a real nice sales rep to help me out as I tried on dresses. Everytime I called someone picked up and was able to assist me. Of course being there on weekends was horrible since its super crowded and to me that's understandable. Also I the location is undesirable (springfield area is not great) and the parking is not great either, that's not really their fault but I'm stating it here as a FYI.

Alteration was reasonable and they did a good job. They did do a complimentary steam and clean but it was not that great. I was a little bummed out to find out afterwards, its not fun lugging your dress around, if you are able to find someone else who can give you a reasonable price and take better care of your dress I would go elsewhere, I did not so i just stuck with them. I wish they did a better job fixing the lace on the body of my dress.

People I've spoken with on the phone and interacted with in the store were pretty nice. I guess if your not too picky or high maintenance you'll be okay and happy with what you'll get. Read less
Services Used: Dress & Attire
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Jamie
Wedding:
9/3/2011
4.8/5.0
David's did a great job with our bridesmaids dresses. They found our colors and managed to fit all sizes!
David's did a great job with our bridesmaids dresses. They found our colors and managed to fit all sizes!
David's did a great job with our bridesmaids dresses. They found our colors and managed to fit all sizes! Read less
Services Used: Dress & Attire
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michaelandsusanna
Wedding:
7/10/2011
2.8/5.0
Budget friendly
Staff ok, not too attentive, seemed over booked when I had my appointment..
Budget friendly
Staff ok, not too attentive, seemed over booked when I had my appointment..
Budget friendly
Staff ok, not too attentive, seemed over booked when I had my appointment.. Read less
Services Used: Dress & Attire
130x130_sq_1310027269696-mrmrs2
Private User
Wedding:
6/26/2011
4.8/5.0
I am a curvy girl - size 16 - and Davids has a TON of items to try on. I originally had purchased my dress from the Davids Rockville location. It was a little tight but I was willing to bust my butt to fit into it. Just to ensure that I had a dress that my hubby to be would like, we went to the Davids in Springfield so I could give him a dress show to see which would fit his tastes. I tried on nearly 17 dresses (all off the rack and in my size) and I saved my favorite (that I had purchased already) for last. I had informed the nice girl helping me that the dress was actually the one that I really wanted but that it wasn't going to fit. She tossed it over my head and zipped it straight up. She was GREAT! She said that I may not be able to breathe - but I could defiantly wear it. :) hahah

I came out of the dressing room and my hubby-to-be teared up and said "thats the one". So reconfiming that it indeed fit I asked if there was any way that I could take THIS dress rather than the exact same one I had on order as for whatever reason this one fit and the other one was too tight. The sales clerks were SO helpful! They called straight over to Davids Rockville and worked out a full refund and a new purchase of the dress on the spot.

They held my dress and touched up the beads and a few loose strings and I came back for my final fitting 2 weeks later.

From start to finish Davids was VERY nice, professional, helpful and best of all offered a TON of options in my sizes so I never needed to "guess" what that size 8 would really look like in a size 16 - on me.

I would recommend Davids to anyone looking for ANY special occasion dress. They have prices from very reasonable to expensive. Mine was more on the expensive side ($1400), but it was perfect for me, and I loved every second of wearing it!!!
I am a curvy girl - size 16 - and Davids has a TON of items to try on. I originally had purchased my dress from the Davids Read more...
I am a curvy girl - size 16 - and Davids has a TON of items to try on. I originally had purchased my dress from the Davids Rockville location. It was a little tight but I was willing to bust my butt to fit into it. Just to ensure that I had a dress that my hubby to be would like, we went to the Davids in Springfield so I could give him a dress show to see which would fit his tastes. I tried on nearly 17 dresses (all off the rack and in my size) and I saved my favorite (that I had purchased already) for last. I had informed the nice girl helping me that the dress was actually the one that I really wanted but that it wasn't going to fit. She tossed it over my head and zipped it straight up. She was GREAT! She said that I may not be able to breathe - but I could defiantly wear it. :) hahah

I came out of the dressing room and my hubby-to-be teared up and said "thats the one". So reconfiming that it indeed fit I asked if there was any way that I could take THIS dress rather than the exact same one I had on order as for whatever reason this one fit and the other one was too tight. The sales clerks were SO helpful! They called straight over to Davids Rockville and worked out a full refund and a new purchase of the dress on the spot.

They held my dress and touched up the beads and a few loose strings and I came back for my final fitting 2 weeks later.

From start to finish Davids was VERY nice, professional, helpful and best of all offered a TON of options in my sizes so I never needed to "guess" what that size 8 would really look like in a size 16 - on me.

I would recommend Davids to anyone looking for ANY special occasion dress. They have prices from very reasonable to expensive. Mine was more on the expensive side ($1400), but it was perfect for me, and I loved every second of wearing it!!! Read less
Services Used: Dress & Attire
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heiderls
Wedding:
5/23/2011
4.0/5.0
I knew what I wanted going in, so I did not require a lot of extra assistance, but my consultant was very thorough and sweet.

My dress had arrived and I had to call in myself, they had assured me that I would receive some kind of call or email when it arrived, and I found out that it had been there for about a week, I was literally shocked with joy that it had arrived but also upset that it had been ready for so long without a notice.

Cost was great!

Flexibility with the alterations department was great and took me as a walk-in despite their many many brides.

Dress was finally complete in time for my destination wedding!
I knew what I wanted going in, so I did not require a lot of extra assistance, but my consultant was very thorough and Read more...
I knew what I wanted going in, so I did not require a lot of extra assistance, but my consultant was very thorough and sweet.

My dress had arrived and I had to call in myself, they had assured me that I would receive some kind of call or email when it arrived, and I found out that it had been there for about a week, I was literally shocked with joy that it had arrived but also upset that it had been ready for so long without a notice.

Cost was great!

Flexibility with the alterations department was great and took me as a walk-in despite their many many brides.

Dress was finally complete in time for my destination wedding! Read less
Services Used: Dress & Attire
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Mariella
Wedding:
5/21/2011
3.8/5.0
I called and set up an appointment 2 weeks in advanced. I arrived 10 min early and they seemed annoyed that I wanted someone to help me, so I started browsing on my own. I finally got a room, and they would not listen to what I wanted. Once I finally found what I wanted, they wanted me to buy everything then and there, but I refused. I gave it a day to make sure it was what I wanted. When I called back it took a long time to find my things, even though it hadn't been 24 hours and I told them to hold it for 48 hours. They then offered me 10% off if I bought everything together, so I did.
When I went to pick it up though, they had not ordered the bustier, and I had to order that separately and with no discount.
Getting it altered was also a big hassle, they forgot one of the buttons, and did not tell me there were only certain pick up days.
I did not want an expensive dress to wear once, so I guess you get what you pay for. The dress was beautiful and inexpensive, but the help was non existent.
I called and set up an appointment 2 weeks in advanced. I arrived 10 min early and they seemed annoyed that I wanted Read more...
I called and set up an appointment 2 weeks in advanced. I arrived 10 min early and they seemed annoyed that I wanted someone to help me, so I started browsing on my own. I finally got a room, and they would not listen to what I wanted. Once I finally found what I wanted, they wanted me to buy everything then and there, but I refused. I gave it a day to make sure it was what I wanted. When I called back it took a long time to find my things, even though it hadn't been 24 hours and I told them to hold it for 48 hours. They then offered me 10% off if I bought everything together, so I did.
When I went to pick it up though, they had not ordered the bustier, and I had to order that separately and with no discount.
Getting it altered was also a big hassle, they forgot one of the buttons, and did not tell me there were only certain pick up days.
I did not want an expensive dress to wear once, so I guess you get what you pay for. The dress was beautiful and inexpensive, but the help was non existent. Read less
Services Used: Dress & Attire
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l
Wedding:
3/16/2011
0.4/5.0
I went to Davids Bridal to look at Bridesmaids dresses 4 days after my engagement, I went on January 4 2011. I was coaxed into trying on gowns for myself, and fell in love with the second one. They ordered it for me as the floor sample was practically destroyed, and promised it would be new, from the warehouse. It was not. The one they ordered had coffee spilled over the front hem, more than average beading missing/falling off, lace torn, and had been stepped on, as proved by the footprint on the gown. 7 visits later (they kept trying to get alterations to fix the problems with the gown), they finally gave in and ordered me a new gown, which to their credit was perfect, when it came in.

I went back SEVERAL times trying to get my fitting completed, but my appointments "dissapeared," and finally I got fitted. They pinned a bustle, pinned the sleeves, pinned in cups, and I paid and signed for the work.

I went back this morning, bright and early to try on the gown and pick it up, as the alterations were to be completed on this date. They brought out my "dress" and I am thinking to myself "Looks dingy," but I thought it might be the fitting room lighting, I will wait to see in the main lighting what it looks like.
I try it on. NOTHING had been done. Nothing. I ask for the Manager on Duty, to no avail. Had this been the first time I had had problems, I would not have been so upset. It is not a convienent location for me to drive to, Why Hadn't they called to let me know no work had been done?
45 minutes later the alterations manager finally goes to the back and looks again. I had to get very high handed and upset first, however, to get her to do this.
They had brought me the FIRST dress. It was hanging directly next to the REAL dress. Which fit wonderfully, except they had JILTED me on the bustle. One alterations lady was also trying to tell me I needed to have an INCH taken off of the hem! This is a gorgeous LACE gown, with beading, I had no need of such a hem at the first fitting, was wearing the same shoes, and had not shrunk. I lost it. I LOST it. My TWELTH time in the store, just for this gown, and now they wanted more money from me, and for me to come back, again. The bustle looked heinous. They used 4 buttons, not the 6 I had paid for, and it was not symetrical. It was frankly disgusting. I was in tears and shaking so hard, and the manager on duty finally came, an hour after asking for her.

I happen to be a store manager of a retail buisness.

Her being so late in coming was innappropriate. I don't care if she was with another customer, everytime I have been there I have had to wait to speak to a manager. I am not a Diva, but I deserve the same respect as others! Especially when I have a large bridal party, and tab! They got a lot of money from me.
I told her how she should have handled it, and I also told her how this had escaleted and most likely I would not have been so upset had she simply come to me in the begining and said "I know you;re upset, you are important, but I have one thing I *have* to clear up for someone else first" I am reasonable, and that would have been fine. Taking an HOUR to come is not reasonable.
HUGGING me when I was crying, and entering my personal space is also not appropriate, though it did shock me so much I stopped.She gave me a full body hug, not just a shoulder hug. She was the one who finally ordered the second gown for me, perhaps she felt it was OK. It was very akward.

She did say they would finish the bustle as I wanted it, they would do it immediately, and if I did want it hemmed they would do it for free (I demanded all of this, she did not offer it.)I should have demanded money back, actually but I am too nice. I did not get the hemmimg, as it was not needed, that other lady was trying to get money out of me. I ordered the LAST bridesmaids dress, they finished my gown, which is missing a lot of beading from their ROUGH handling of such delicate fabric, and I will be having someone else fix it.

I will NEVER go to David's again, I will never reccomend it to anyone. It was way too stressful. I would much rather have paid $2000 plus alterations for the same gown elsewhere, and received better service. Incidentally my gown was NOT on a huge sale, and I spent $1100 all together on it, plus EIGHT bridesmaides dresses.

Oh, and I'm under a Doctors care for stress (work plus planning a wedding by myself, and planning for a cross country move as I am marrying a military man), and have broken out in shingles as a direct result. NEVER go to David's. I had an appouintment for everything except the first time I went, which Ironically, was the only good experience I had. The girl who helped me that day was wonderful and none of this was her fault. They have a POOR BUISNESS model, and are extreamly lacking in customer service It should not have taken 12-14 visits to get my gown. It should have taken 3 or 4, one or two to pick out, one or two fittings, one pick up. that's it! Ridiciulous.
I went to Davids Bridal to look at Bridesmaids dresses 4 days after my engagement, I went on January 4 2011. I was coaxed Read more...
I went to Davids Bridal to look at Bridesmaids dresses 4 days after my engagement, I went on January 4 2011. I was coaxed into trying on gowns for myself, and fell in love with the second one. They ordered it for me as the floor sample was practically destroyed, and promised it would be new, from the warehouse. It was not. The one they ordered had coffee spilled over the front hem, more than average beading missing/falling off, lace torn, and had been stepped on, as proved by the footprint on the gown. 7 visits later (they kept trying to get alterations to fix the problems with the gown), they finally gave in and ordered me a new gown, which to their credit was perfect, when it came in.

I went back SEVERAL times trying to get my fitting completed, but my appointments "dissapeared," and finally I got fitted. They pinned a bustle, pinned the sleeves, pinned in cups, and I paid and signed for the work.

I went back this morning, bright and early to try on the gown and pick it up, as the alterations were to be completed on this date. They brought out my "dress" and I am thinking to myself "Looks dingy," but I thought it might be the fitting room lighting, I will wait to see in the main lighting what it looks like.
I try it on. NOTHING had been done. Nothing. I ask for the Manager on Duty, to no avail. Had this been the first time I had had problems, I would not have been so upset. It is not a convienent location for me to drive to, Why Hadn't they called to let me know no work had been done?
45 minutes later the alterations manager finally goes to the back and looks again. I had to get very high handed and upset first, however, to get her to do this.
They had brought me the FIRST dress. It was hanging directly next to the REAL dress. Which fit wonderfully, except they had JILTED me on the bustle. One alterations lady was also trying to tell me I needed to have an INCH taken off of the hem! This is a gorgeous LACE gown, with beading, I had no need of such a hem at the first fitting, was wearing the same shoes, and had not shrunk. I lost it. I LOST it. My TWELTH time in the store, just for this gown, and now they wanted more money from me, and for me to come back, again. The bustle looked heinous. They used 4 buttons, not the 6 I had paid for, and it was not symetrical. It was frankly disgusting. I was in tears and shaking so hard, and the manager on duty finally came, an hour after asking for her.

I happen to be a store manager of a retail buisness.

Her being so late in coming was innappropriate. I don't care if she was with another customer, everytime I have been there I have had to wait to speak to a manager. I am not a Diva, but I deserve the same respect as others! Especially when I have a large bridal party, and tab! They got a lot of money from me.
I told her how she should have handled it, and I also told her how this had escaleted and most likely I would not have been so upset had she simply come to me in the begining and said "I know you;re upset, you are important, but I have one thing I *have* to clear up for someone else first" I am reasonable, and that would have been fine. Taking an HOUR to come is not reasonable.
HUGGING me when I was crying, and entering my personal space is also not appropriate, though it did shock me so much I stopped.She gave me a full body hug, not just a shoulder hug. She was the one who finally ordered the second gown for me, perhaps she felt it was OK. It was very akward.

She did say they would finish the bustle as I wanted it, they would do it immediately, and if I did want it hemmed they would do it for free (I demanded all of this, she did not offer it.)I should have demanded money back, actually but I am too nice. I did not get the hemmimg, as it was not needed, that other lady was trying to get money out of me. I ordered the LAST bridesmaids dress, they finished my gown, which is missing a lot of beading from their ROUGH handling of such delicate fabric, and I will be having someone else fix it.

I will NEVER go to David's again, I will never reccomend it to anyone. It was way too stressful. I would much rather have paid $2000 plus alterations for the same gown elsewhere, and received better service. Incidentally my gown was NOT on a huge sale, and I spent $1100 all together on it, plus EIGHT bridesmaides dresses.

Oh, and I'm under a Doctors care for stress (work plus planning a wedding by myself, and planning for a cross country move as I am marrying a military man), and have broken out in shingles as a direct result. NEVER go to David's. I had an appouintment for everything except the first time I went, which Ironically, was the only good experience I had. The girl who helped me that day was wonderful and none of this was her fault. They have a POOR BUISNESS model, and are extreamly lacking in customer service It should not have taken 12-14 visits to get my gown. It should have taken 3 or 4, one or two to pick out, one or two fittings, one pick up. that's it! Ridiciulous. Read less
Services Used: Dress & Attire
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Wakeya
Wedding:
12/30/2010
5.0/5.0
I think David's Bridal is a blessing. I had the best assistant in the store. I walked in David's Bridal with less than 2 months to plan my wedding when I meet Jennifer from the Springfield VA store. Jennifer took over and in a matter of 30 mins, helped me pick out the most gorgeous colored gowns for my bridesmaids. She ensured that all of my friends from different states received their gowns in time, which was a process. Jennifer is a genuious and made my experience a pleasant one. Not once did I feel panicked. NOT TO MENTION, I had no idea I was going to purchase a wedding gown. At David's Bridal, I found my wedding gown, after only trying on 2 gowns, hanging on a mannequin on sale for under $500. By purchasing my wedding gown, all of my bridesmaids' received discounts on their gowns. GREAT EXPERIENCE!!!
I think David's Bridal is a blessing. I had the best assistant in the store. I walked in David's Bridal with less than 2 Read more...
I think David's Bridal is a blessing. I had the best assistant in the store. I walked in David's Bridal with less than 2 months to plan my wedding when I meet Jennifer from the Springfield VA store. Jennifer took over and in a matter of 30 mins, helped me pick out the most gorgeous colored gowns for my bridesmaids. She ensured that all of my friends from different states received their gowns in time, which was a process. Jennifer is a genuious and made my experience a pleasant one. Not once did I feel panicked. NOT TO MENTION, I had no idea I was going to purchase a wedding gown. At David's Bridal, I found my wedding gown, after only trying on 2 gowns, hanging on a mannequin on sale for under $500. By purchasing my wedding gown, all of my bridesmaids' received discounts on their gowns. GREAT EXPERIENCE!!! Read less
Services Used: Dress & Attire
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Kelly
Wedding:
12/29/2010
3.1/5.0
The cost was wonderful. However, the customer service was sub par... especially when it came to the fittings.
The cost was wonderful. However, the customer service was sub par... especially when it came to the fittings.
The cost was wonderful. However, the customer service was sub par... especially when it came to the fittings. Read less
Services Used: Dress & Attire
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Jenny
Wedding:
9/26/2010
3.2/5.0
The prices were low... but the service was not good. I had an appointment that I set up weeks in advance. I was told to print out a list of dresses from the website that I wanted to try on, but when I got there, they didn't have 1/2 of the ones I had picked in stock. I had to wait 15 minutes past my appt. time before I got a dressing room... but then it took another 15 minutes to get dresses to try on. My MOH ended up helping me try them on as the sales lady had too many customers at a time. I wanted a professional opinion as to what type of dress would be best for my body type but she didn't stay put long enough to hold a conversation. The way I found my dress was because another customer requested it but it was accidentally put in my room, not the other lady's. I fell in love with it and then had to hand it over for the other lady. I ended up having to make another trip back (45 miles) to try the dress on a second time and get fitted. If you have lots of time and don't want to be pampered, you can probably find a cheaper dress here. If you want to feel special and have a fun day of dress trying, I'd suggest going somewhere else...
The prices were low... but the service was not good. I had an appointment that I set up weeks in advance. I was told to Read more...
The prices were low... but the service was not good. I had an appointment that I set up weeks in advance. I was told to print out a list of dresses from the website that I wanted to try on, but when I got there, they didn't have 1/2 of the ones I had picked in stock. I had to wait 15 minutes past my appt. time before I got a dressing room... but then it took another 15 minutes to get dresses to try on. My MOH ended up helping me try them on as the sales lady had too many customers at a time. I wanted a professional opinion as to what type of dress would be best for my body type but she didn't stay put long enough to hold a conversation. The way I found my dress was because another customer requested it but it was accidentally put in my room, not the other lady's. I fell in love with it and then had to hand it over for the other lady. I ended up having to make another trip back (45 miles) to try the dress on a second time and get fitted. If you have lots of time and don't want to be pampered, you can probably find a cheaper dress here. If you want to feel special and have a fun day of dress trying, I'd suggest going somewhere else... Read less
Services Used: Dress & Attire
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gail
Wedding:
7/24/2010
5.0/5.0
Wonderful service, wonderful selection, wonderful prices. You need a little patience at David's Bridal as they are so busy. But they are busy because they offer such a great selection of dresses at amazing prices. You will see the same dresses elsewhere (the original version) and then similar dresses at David's. No the stitching is not as good, the beading not as good as the dresses which cost thousands more but for one day, the David's dress gives you the same overall impact for a fraction of the cost. The dress my daughter bought was spectacular and no one was the wiser about the cost.
Wonderful service, wonderful selection, wonderful prices. You need a little patience at David's Bridal as they are so Read more...
Wonderful service, wonderful selection, wonderful prices. You need a little patience at David's Bridal as they are so busy. But they are busy because they offer such a great selection of dresses at amazing prices. You will see the same dresses elsewhere (the original version) and then similar dresses at David's. No the stitching is not as good, the beading not as good as the dresses which cost thousands more but for one day, the David's dress gives you the same overall impact for a fraction of the cost. The dress my daughter bought was spectacular and no one was the wiser about the cost. Read less
Services Used: Dress & Attire
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patrickmce
Wedding:
7/3/2010
5.0/5.0
I found my dress at the David's Bridal in Springfield. I didn't have to go anywhere else. My family friends and I had a wonderful experience.
I found my dress at the David's Bridal in Springfield. I didn't have to go anywhere else. My family friends and I had a Read more...
I found my dress at the David's Bridal in Springfield. I didn't have to go anywhere else. My family friends and I had a wonderful experience. Read less
Services Used: Dress & Attire
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Mandie
Wedding:
5/22/2010
3.9/5.0
For my wedding, I didn't want to go with a traditional wedding dress but wanted something more simple, so I looked at various bridesmaids dresses. Unfortunately, I found that David's isn't as 'helpful' when you're not getting a more expensive wedding gown. The lady that assisted me with trying various dresses on was very helpful. However, when I picked up my dress, they didn't even assist me with trying it on to ensure it fit well. In addition, when I ordered my dress, I saw a veil I liked and later called to order it. The Springfield store was out of the veil as it had been discontinued. They werne't willing to call other stores to locate the veil for me - they made me call on my own, which I thought was poor customer service.
For my wedding, I didn't want to go with a traditional wedding dress but wanted something more simple, so I looked at Read more...
For my wedding, I didn't want to go with a traditional wedding dress but wanted something more simple, so I looked at various bridesmaids dresses. Unfortunately, I found that David's isn't as 'helpful' when you're not getting a more expensive wedding gown. The lady that assisted me with trying various dresses on was very helpful. However, when I picked up my dress, they didn't even assist me with trying it on to ensure it fit well. In addition, when I ordered my dress, I saw a veil I liked and later called to order it. The Springfield store was out of the veil as it had been discontinued. They werne't willing to call other stores to locate the veil for me - they made me call on my own, which I thought was poor customer service. Read less
Services Used: Dress & Attire
B6
Anonymous
Wedding:
2+ years ago
3.8/5.0
Note that you have to call ahead and schedule an appointment to actually see the dresses and do a fitting. I scheduled an appointment for me and my bridesmaids and they were very helpful in helping me choose dresses. I am petite so I have some problems finding a small dress but we were able to find one for $400, which is a good deal. I also purchased the underskirt, corset, and veil there. The veil was a bit expensive at $100 and I felt like I could have gone to Michaels to make it for a lot cheaper. The only problem was I wish I had gone to my own tailor (versus the Davids Bridal one), cause that cost me an extra $300 for fitting which included 1 bustle (to pull up the train), tuck, and shortening of the hem. The quality of the gown was ok, but not extravagant which was ok for me since I wasn't looking for a top of the line gown. Overall a good experience, especially for the price, but if you're looking for high quality (luxury) go somewhere else.
Note that you have to call ahead and schedule an appointment to actually see the dresses and do a fitting. I scheduled an Read more...
Note that you have to call ahead and schedule an appointment to actually see the dresses and do a fitting. I scheduled an appointment for me and my bridesmaids and they were very helpful in helping me choose dresses. I am petite so I have some problems finding a small dress but we were able to find one for $400, which is a good deal. I also purchased the underskirt, corset, and veil there. The veil was a bit expensive at $100 and I felt like I could have gone to Michaels to make it for a lot cheaper. The only problem was I wish I had gone to my own tailor (versus the Davids Bridal one), cause that cost me an extra $300 for fitting which included 1 bustle (to pull up the train), tuck, and shortening of the hem. The quality of the gown was ok, but not extravagant which was ok for me since I wasn't looking for a top of the line gown. Overall a good experience, especially for the price, but if you're looking for high quality (luxury) go somewhere else. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
2.1/5.0
This is the first place I've looked so far for a dress. The woman assigned to help me was horrible. I had printed out a few pictures off their website, and she went and got those dresses for me. Then she just handed me the bra and slip, and left me in my room. I had no help getting the dress on, and had no idea what I was doing (all that fabric can be a bitch!). I came out, and she was no where to be found, so my friends wound up helping me. She was MIA pretty much the whole time I was there, and my friends just went to the racks and pulled stuff out for me, because when the woman was actually bringing me dresses, it was not close to what I had described I liked. At one point, while I was up on the podium thing, another woman who worked there came up and asked me where my consultant was. I told her she was missing the whole time, and she was surprised the dress I was currently wearing, that the woman hadn't gotten me the same dress in the petite size. She immediately went and got it for me, and went in my dressing room to help me put it on. She saw that I didn't have the bra hooked correctly (since i had to do it myself) and she kept apologizing saying the woman should have been in there helping me. This woman who was now helping me (I think she must have been the manager) was fabulous and very helpful. The petite size look 100 times better since it wasn't so long and I wasn't tripping on it. I did not wind up buying a dress that day, as I want to continue to shop around, but if I ever go back, I will be prepared to bring more friends since we will probably be doing everything ourselves.
This is the first place I've looked so far for a dress. The woman assigned to help me was horrible. I had printed out a Read more...
This is the first place I've looked so far for a dress. The woman assigned to help me was horrible. I had printed out a few pictures off their website, and she went and got those dresses for me. Then she just handed me the bra and slip, and left me in my room. I had no help getting the dress on, and had no idea what I was doing (all that fabric can be a bitch!). I came out, and she was no where to be found, so my friends wound up helping me. She was MIA pretty much the whole time I was there, and my friends just went to the racks and pulled stuff out for me, because when the woman was actually bringing me dresses, it was not close to what I had described I liked. At one point, while I was up on the podium thing, another woman who worked there came up and asked me where my consultant was. I told her she was missing the whole time, and she was surprised the dress I was currently wearing, that the woman hadn't gotten me the same dress in the petite size. She immediately went and got it for me, and went in my dressing room to help me put it on. She saw that I didn't have the bra hooked correctly (since i had to do it myself) and she kept apologizing saying the woman should have been in there helping me. This woman who was now helping me (I think she must have been the manager) was fabulous and very helpful. The petite size look 100 times better since it wasn't so long and I wasn't tripping on it. I did not wind up buying a dress that day, as I want to continue to shop around, but if I ever go back, I will be prepared to bring more friends since we will probably be doing everything ourselves. Read less
Services Used: Dress & Attire
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Lauren
Wedding:
10/16/2009
4.0/5.0
I have visited several David's Bridals, and this wasn't the best experience I've had, but it wasn't the worst. The store was smaller than others, and the girl helping me with dresses wasn't very personable. I ended up buying my dress from this store, but I ran into some issues with the alterations department. Everything ended up fine, but it was a bit of a headache. The location is convenient for me, but I would go to a different David's if I needed to shop for dresses again.
I have visited several David's Bridals, and this wasn't the best experience I've had, but it wasn't the worst. The store Read more...
I have visited several David's Bridals, and this wasn't the best experience I've had, but it wasn't the worst. The store was smaller than others, and the girl helping me with dresses wasn't very personable. I ended up buying my dress from this store, but I ran into some issues with the alterations department. Everything ended up fine, but it was a bit of a headache. The location is convenient for me, but I would go to a different David's if I needed to shop for dresses again. Read less
Services Used: Dress & Attire
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newlywed
Wedding:
10/3/2009
2.0/5.0
I bought a beautiful dress from David's Bridal in Springfield, VA. But that is the only good thing that came out of the experience.
I was treated like "just another bride" and felt like they wanted me to fit into their typical bride box. They didn't listen at all to what I wanted, and I lost track of the number of times they told me "you can't". Like "you can't wear flats" "you can't wear a regular bra" "you can't remove the train". The woman helping me was not at all informative or helpful and tried to sell me a dress that wasn't in stock at ANY of the david's bridal stores in the US.
Good thing I only get married once! I would never go back there again.
I bought a beautiful dress from David's Bridal in Springfield, VA. But that is the only good thing that came out of the Read more...
I bought a beautiful dress from David's Bridal in Springfield, VA. But that is the only good thing that came out of the experience.
I was treated like "just another bride" and felt like they wanted me to fit into their typical bride box. They didn't listen at all to what I wanted, and I lost track of the number of times they told me "you can't". Like "you can't wear flats" "you can't wear a regular bra" "you can't remove the train". The woman helping me was not at all informative or helpful and tried to sell me a dress that wasn't in stock at ANY of the david's bridal stores in the US.
Good thing I only get married once! I would never go back there again. Read less
Services Used: Dress & Attire
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Pattiec
Wedding:
9/5/2009
5.0/5.0
I arrived to this springfield store with an appointment. I worked with Jeda who (in my opinion) is the highlight of this store. She assited me to find the perfect dress for me in no time. She really knows her stuff and I greatly appreciated her expertise! Thank you Jeda.
I also was able to find a maid of honor dress for my sister with her input even though she is stationed in Germany with her husband and family. That is the advantage of David's Bridal on line services. Jeda helped me order the proper dress in teh proper color and well...it was perfect too. My sister was the 'other' Bell of the ball.
I will definitely go back to David's Bridal in Springfield when I am in need of future special occasion dresses and I will request Jeda's help. She helped to make my wedding a dream come true!
I arrived to this springfield store with an appointment. I worked with Jeda who (in my opinion) is the highlight of this Read more...
I arrived to this springfield store with an appointment. I worked with Jeda who (in my opinion) is the highlight of this store. She assited me to find the perfect dress for me in no time. She really knows her stuff and I greatly appreciated her expertise! Thank you Jeda.
I also was able to find a maid of honor dress for my sister with her input even though she is stationed in Germany with her husband and family. That is the advantage of David's Bridal on line services. Jeda helped me order the proper dress in teh proper color and well...it was perfect too. My sister was the 'other' Bell of the ball.
I will definitely go back to David's Bridal in Springfield when I am in need of future special occasion dresses and I will request Jeda's help. She helped to make my wedding a dream come true! Read less
Services Used: Dress & Attire
Bg5
Mariana
Wedding:
8/22/2009
4.6/5.0
Bridesmaids got their dresses there, beautiful! Fast delivery and order of dresses. I also got my 2 tier veil there, great prices overall.
Bridesmaids got their dresses there, beautiful! Fast delivery and order of dresses. I also got my 2 tier veil there, great Read more...
Bridesmaids got their dresses there, beautiful! Fast delivery and order of dresses. I also got my 2 tier veil there, great prices overall. Read less
Services Used: Dress & Attire
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saweera
Wedding:
8/10/2009
5.0/5.0
I absolutely loved my dress. Jeda was the first sales rep. my bridesmaids and I dealt with when we went in for fittings. She was very helpful in making sure our needs were met and that I found the dress I loved. After that, everything was very smooth in terms of my alterations and all of my bridesmaids getting their dresses. They were able to re-alter my dress and get it back to me 2 days before the wedding.
I absolutely loved my dress. Jeda was the first sales rep. my bridesmaids and I dealt with when we went in for fittings. Read more...
I absolutely loved my dress. Jeda was the first sales rep. my bridesmaids and I dealt with when we went in for fittings. She was very helpful in making sure our needs were met and that I found the dress I loved. After that, everything was very smooth in terms of my alterations and all of my bridesmaids getting their dresses. They were able to re-alter my dress and get it back to me 2 days before the wedding. Read less
Services Used: Dress & Attire
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Eugenia C.
Wedding:
7/25/2009
4.8/5.0
I found my dress within the first day. David's Bridal has great prices. They do not charge an arm and a leg. I found my bridesmaids dresses there too. It was hard to find someone for the alterations but once they helped me it was smooth sailing.
I found my dress within the first day. David's Bridal has great prices. They do not charge an arm and a leg. I found my Read more...
I found my dress within the first day. David's Bridal has great prices. They do not charge an arm and a leg. I found my bridesmaids dresses there too. It was hard to find someone for the alterations but once they helped me it was smooth sailing. Read less
Services Used: Dress & Attire
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Lisa
Wedding:
7/17/2009
5.0/5.0
Unlike most of the David Bridal comments, My experience was great! I found all of my bridemaids dresses and other accessories at the Springfield location. I was happy with the service and quaility of the products.
Unlike most of the David Bridal comments, My experience was great! I found all of my bridemaids dresses and other Read more...
Unlike most of the David Bridal comments, My experience was great! I found all of my bridemaids dresses and other accessories at the Springfield location. I was happy with the service and quaility of the products. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
2.3/5.0
I'll start by saying this: my dress was beautiful and I bought it at a fraction of the cost that I would have paid at another store. My original visit to David's Bridal to try on dresses was fine. The consultant who helped my mom and I out was knowledgeable but not pushy, and I was able to find an affordable dress that suited me well.

However, my overall experience with David's Bridal is not good. I purchased my dress and did alterations in Springfield, but my wedding was in Pennsylvania. The alterations person was not particularly nice or helpful, but as I needed few alterations to begin with, we thought this was no big deal. We were convinced to pay extra money to have a french bustle put in because it looked so beautiful when the alterations person showed us what it would look like. A couple weeks later, my mom went in to pick up the dress. She asked if the tailor could show her how to do the bustle, but was told that it was self-explanatory.

Fast forward to my wedding week. I go to try on my dress and my mom tries to practice doing the bustle. We find that instead of doing numbered strings, there are just strings hanging down with no apparent rhyme or reason. We take the dress into the local DB in my wedding city, and they say they don't know what the tailor did and that they don't know how to help us. We call the David's Bridal in Springfield, are transferred to the alterations department, and talk to the tailor. She is bewildered that there aren't numbers on the strings and says she really can't do anything without seeing it in person. We ask her to try to walk us through it since we cannot make the 4+ drive back to Virginia during the wedding week, and she hangs up on us.

I call back and ask to speak to a manager. They put me on hold for about 45 minutes, listening to an out-of-tune radio station. I hang up and call back. Finally, I speak to a manager who says that there is obviously something wrong with the bustle, but cannot do anything. I ask for our money back, considering that we paid extra (by the way, buyer beware, DB dresses can be cheap, but alterations are expensive) for the french bustle. She says that we would have to take pictures of the dress and send the matter to be arbitrated at a corporate office.

On my wedding day, my mom manages to do a makeshift bustle, which is neither pretty nor particularly functional. I'm still trying to get the matter resolved with DB, but it's clear that the money spent on alterations/bustle and the frustration caused during wedding week were not worth it. I definitely understand the economic incentive to buy from DB, but know that you cannot rely on any additional expertise or customer service if the need arises. They also give your personal information to external companies, who have been calling me nonstop despite my numerous attempts to be taken off of call lists.
I'll start by saying this: my dress was beautiful and I bought it at a fraction of the cost that I would have paid at Read more...
I'll start by saying this: my dress was beautiful and I bought it at a fraction of the cost that I would have paid at another store. My original visit to David's Bridal to try on dresses was fine. The consultant who helped my mom and I out was knowledgeable but not pushy, and I was able to find an affordable dress that suited me well.

However, my overall experience with David's Bridal is not good. I purchased my dress and did alterations in Springfield, but my wedding was in Pennsylvania. The alterations person was not particularly nice or helpful, but as I needed few alterations to begin with, we thought this was no big deal. We were convinced to pay extra money to have a french bustle put in because it looked so beautiful when the alterations person showed us what it would look like. A couple weeks later, my mom went in to pick up the dress. She asked if the tailor could show her how to do the bustle, but was told that it was self-explanatory.

Fast forward to my wedding week. I go to try on my dress and my mom tries to practice doing the bustle. We find that instead of doing numbered strings, there are just strings hanging down with no apparent rhyme or reason. We take the dress into the local DB in my wedding city, and they say they don't know what the tailor did and that they don't know how to help us. We call the David's Bridal in Springfield, are transferred to the alterations department, and talk to the tailor. She is bewildered that there aren't numbers on the strings and says she really can't do anything without seeing it in person. We ask her to try to walk us through it since we cannot make the 4+ drive back to Virginia during the wedding week, and she hangs up on us.

I call back and ask to speak to a manager. They put me on hold for about 45 minutes, listening to an out-of-tune radio station. I hang up and call back. Finally, I speak to a manager who says that there is obviously something wrong with the bustle, but cannot do anything. I ask for our money back, considering that we paid extra (by the way, buyer beware, DB dresses can be cheap, but alterations are expensive) for the french bustle. She says that we would have to take pictures of the dress and send the matter to be arbitrated at a corporate office.

On my wedding day, my mom manages to do a makeshift bustle, which is neither pretty nor particularly functional. I'm still trying to get the matter resolved with DB, but it's clear that the money spent on alterations/bustle and the frustration caused during wedding week were not worth it. I definitely understand the economic incentive to buy from DB, but know that you cannot rely on any additional expertise or customer service if the need arises. They also give your personal information to external companies, who have been calling me nonstop despite my numerous attempts to be taken off of call lists. Read less
Services Used: Dress & Attire
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Emily H
Wedding:
6/27/2009
2.6/5.0
I was not overly impressed with the people working at David's Bridal who attempted to help me. When I went in there, I informed the sales associates what I was looking for (I even had print outs from their website) but they continued to bring me very elaborately decorated dresses that I thought were tacky. I was looking for simple and elegant. I finally got what I was looking for and then I was out of there. I went else where to have my alterations done because I was less than impressed and didn't want to give them my business.

The dress was great for the price - I received so many compliments on it at my wedding.
I was not overly impressed with the people working at David's Bridal who attempted to help me. When I went in there, I Read more...
I was not overly impressed with the people working at David's Bridal who attempted to help me. When I went in there, I informed the sales associates what I was looking for (I even had print outs from their website) but they continued to bring me very elaborately decorated dresses that I thought were tacky. I was looking for simple and elegant. I finally got what I was looking for and then I was out of there. I went else where to have my alterations done because I was less than impressed and didn't want to give them my business.

The dress was great for the price - I received so many compliments on it at my wedding. Read less
Services Used: Dress & Attire
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Vanessa
Wedding:
5/30/2009
4.1/5.0
I was so happy with my wedding dress from Davids. I think I was one of the lucky ones b/c I found a clearance dress that fit PERFECTLY in my size (the only alteration I had to do was to put a bustle on it). It fit like a glove and everyone LOVED my dress on my wedding day....people defintely thought it cost more than it did b/c of the detailed beading and lace on it.
I was so happy with my wedding dress from Davids. I think I was one of the lucky ones b/c I found a clearance dress that Read more...
I was so happy with my wedding dress from Davids. I think I was one of the lucky ones b/c I found a clearance dress that fit PERFECTLY in my size (the only alteration I had to do was to put a bustle on it). It fit like a glove and everyone LOVED my dress on my wedding day....people defintely thought it cost more than it did b/c of the detailed beading and lace on it. Read less
Services Used: Dress & Attire
Bg19
Hubby
Wedding:
5/24/2009
3.8/5.0
I loved my dress!! It was the very first dress I tried on and I knew immediately it was THE ONE!! I also, received tons of comments and had everyone thinking it was a designer dress.

The only complaint I have about Davids Bridal is the alterations department. Their prices are ridiculously expensive and the staff are very rude and impatient. When my friend didn't understand how to bustle my dress the lady just stormed off to the back. I would recommend future brides to get their alterations done elsewhere.
I loved my dress!! It was the very first dress I tried on and I knew immediately it was THE ONE!! I also, received tons of Read more...
I loved my dress!! It was the very first dress I tried on and I knew immediately it was THE ONE!! I also, received tons of comments and had everyone thinking it was a designer dress.

The only complaint I have about Davids Bridal is the alterations department. Their prices are ridiculously expensive and the staff are very rude and impatient. When my friend didn't understand how to bustle my dress the lady just stormed off to the back. I would recommend future brides to get their alterations done elsewhere. Read less
Services Used: Dress & Attire
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kahlua
Wedding:
4/11/2009
3.7/5.0
I found my dress at Davids Bridal when out with a couple of girlfriends. It was very unexpected. I never even visited bridal boutiques because as soon as I tried my dress on, I knew it was the one and immediately stopped looking. It truly was my princess dress :) It was elegant and classy, yet formal and bridey. I got my dress, headpiece, and veil from DB.

David's was pretty good to work with. It is a dress department like store, so there are times when it may be packed and you do not have your own consultant working with you. My suggestion is to go during the week and make appointments. During those times you will have more attention from a consultant if that is what you are looking for. The prices are very affordable and they are always running sales.

At Davids Bridal online- we found our invitations. These were an amazing price and exactly what I wanted. They were a velour material with a ivory cardstock slide and a ribbon. You have some minor assembling to do. My mom and I were able to put them all together and ready to mail in 4 hours for 165 invitations. This is not the guest amount but the actual invitation amount. You can always order a sample before ordering everything. I ordered many samples from many different invitation vendors and Davids was above average for quality and timeliness. The samples and the actual invitations came very quickly, even with choosing a cheap shipment method and they were wonderful quality.
I found my dress at Davids Bridal when out with a couple of girlfriends. It was very unexpected. I never even visited Read more...
I found my dress at Davids Bridal when out with a couple of girlfriends. It was very unexpected. I never even visited bridal boutiques because as soon as I tried my dress on, I knew it was the one and immediately stopped looking. It truly was my princess dress :) It was elegant and classy, yet formal and bridey. I got my dress, headpiece, and veil from DB.

David's was pretty good to work with. It is a dress department like store, so there are times when it may be packed and you do not have your own consultant working with you. My suggestion is to go during the week and make appointments. During those times you will have more attention from a consultant if that is what you are looking for. The prices are very affordable and they are always running sales.

At Davids Bridal online- we found our invitations. These were an amazing price and exactly what I wanted. They were a velour material with a ivory cardstock slide and a ribbon. You have some minor assembling to do. My mom and I were able to put them all together and ready to mail in 4 hours for 165 invitations. This is not the guest amount but the actual invitation amount. You can always order a sample before ordering everything. I ordered many samples from many different invitation vendors and Davids was above average for quality and timeliness. The samples and the actual invitations came very quickly, even with choosing a cheap shipment method and they were wonderful quality. Read less
Services Used: Dress & Attire, Invitations
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Katie31759
Wedding:
4/11/2009
4.1/5.0
David's bridal was the best place I found to look for a dress if you're trying to keep a budget. They were very helpful and attentive, and very good value. I loved my dress!
David's bridal was the best place I found to look for a dress if you're trying to keep a budget. They were very helpful Read more...
David's bridal was the best place I found to look for a dress if you're trying to keep a budget. They were very helpful and attentive, and very good value. I loved my dress! Read less
Services Used: Dress & Attire
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annab
Wedding:
4/5/2009
4.7/5.0
David's Bridal is the most obvious answer as to where to get an affordable and very large selection for bridal gowns. However, DB has very chic designer and designeresque gowns-for this reason I feel that this salon has been widely over looked.
I tried on what must have been 30 dresses. My last dress was the dress that I purchased and wowed my guests with on my wedding day!
Not only was my consultant very helpful and patient, but the Manager was very accomadating and helpful!!
Not only did I purchase my gown (slip and veil) from DB, but my bridesmaids bought their dresses their too!! It was very convient and the selection was very good!!

No would could have guessed the great value that I purchased my dress at! In fact, the most recent issue of Modern Bride showed several high end designers with similar styles (the great news is that my dress cost a meere fraction of those designer gowns and was able to fool my trender fashion-affeciado guests)!

I looked and felt amazing- thanks to the wide selection and very patient consultant- my dress and my day were amazing!!!

I highly recommend stopping by!!
David's Bridal is the most obvious answer as to where to get an affordable and very large selection for bridal gowns. Read more...
David's Bridal is the most obvious answer as to where to get an affordable and very large selection for bridal gowns. However, DB has very chic designer and designeresque gowns-for this reason I feel that this salon has been widely over looked.
I tried on what must have been 30 dresses. My last dress was the dress that I purchased and wowed my guests with on my wedding day!
Not only was my consultant very helpful and patient, but the Manager was very accomadating and helpful!!
Not only did I purchase my gown (slip and veil) from DB, but my bridesmaids bought their dresses their too!! It was very convient and the selection was very good!!

No would could have guessed the great value that I purchased my dress at! In fact, the most recent issue of Modern Bride showed several high end designers with similar styles (the great news is that my dress cost a meere fraction of those designer gowns and was able to fool my trender fashion-affeciado guests)!

I looked and felt amazing- thanks to the wide selection and very patient consultant- my dress and my day were amazing!!!

I highly recommend stopping by!! Read less
Services Used: Dress & Attire
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almostmrs.johnson
Wedding:
3/21/2009
4.5/5.0
David's was fine - it's a big chain store, so I didn't expect too much...but they did try to help as much as they possibly could. One of my hostesses ended up gaining weight & she was unable to fit her dress & although they couldn't help at all due to the fact it was too close to the wedding, the lady who I spoke with spent time on the phone with me trying to help me in any way she could. I got my alterations done elsewhere b/c I heard horror stories about DB alterations, but overall I was satisfied with them. The total I spent with them includes only my dress & slip - I got my "bridal bra" online & my BM dresses were $140, FG dress $100, Hostess dresses $100 (all including the $20 off since I bought my dress there).
David's was fine - it's a big chain store, so I didn't expect too much...but they did try to help as much as they possibly Read more...
David's was fine - it's a big chain store, so I didn't expect too much...but they did try to help as much as they possibly could. One of my hostesses ended up gaining weight & she was unable to fit her dress & although they couldn't help at all due to the fact it was too close to the wedding, the lady who I spoke with spent time on the phone with me trying to help me in any way she could. I got my alterations done elsewhere b/c I heard horror stories about DB alterations, but overall I was satisfied with them. The total I spent with them includes only my dress & slip - I got my "bridal bra" online & my BM dresses were $140, FG dress $100, Hostess dresses $100 (all including the $20 off since I bought my dress there). Read less
Services Used: Dress & Attire
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jmhender
Wedding:
2/28/2009
3.9/5.0
I went dress shopping with my bridesmaids and a few moms. The woman that helped us with the dresses seemed really annoyed the whole time and it made me feel awkward and that I was a burden. The dresses were great and I bought mine from there but the woman could have been replaced. She did not ruin the experience because I had all of my friends. They did work with my though, I chose a dress that I liked but kept going back and forth with another one that I was on the edge about. I changed my mind and went with the other one, contacted Springfield and since the dresses were the same price they did an exchange. I also had mine bustled and they said that they wouldn't take it back but I talked to the person in charge and they took it back. Just dont take no for an answer! I had to get alterations of course and the dress looked great. I have pictures if anyone would like to see or if anyone has question feel free to contact me.
I went dress shopping with my bridesmaids and a few moms. The woman that helped us with the dresses seemed really annoyed Read more...
I went dress shopping with my bridesmaids and a few moms. The woman that helped us with the dresses seemed really annoyed the whole time and it made me feel awkward and that I was a burden. The dresses were great and I bought mine from there but the woman could have been replaced. She did not ruin the experience because I had all of my friends. They did work with my though, I chose a dress that I liked but kept going back and forth with another one that I was on the edge about. I changed my mind and went with the other one, contacted Springfield and since the dresses were the same price they did an exchange. I also had mine bustled and they said that they wouldn't take it back but I talked to the person in charge and they took it back. Just dont take no for an answer! I had to get alterations of course and the dress looked great. I have pictures if anyone would like to see or if anyone has question feel free to contact me. Read less
Services Used: Dress & Attire
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Natasha
Wedding:
11/30/2008
3.4/5.0
David's Bridal is a great place to go for cheap wedding dresses that still look nice. I got really good service from Odyssey when I picked out my dress. I was disappointed in two aspects - they sold my private information to wedding spammers, after I had written on the info form, "do not contact"; and their alterations were terrible - my bustle broke. In fact, one of my friend's had her dress bustled at David's Bridal too, and hers broke as well.

So, go to David's for your dress. Go to someone else for your alterations.
David's Bridal is a great place to go for cheap wedding dresses that still look nice. I got really good service from Read more...
David's Bridal is a great place to go for cheap wedding dresses that still look nice. I got really good service from Odyssey when I picked out my dress. I was disappointed in two aspects - they sold my private information to wedding spammers, after I had written on the info form, "do not contact"; and their alterations were terrible - my bustle broke. In fact, one of my friend's had her dress bustled at David's Bridal too, and hers broke as well.

So, go to David's for your dress. Go to someone else for your alterations. Read less
Services Used: Dress & Attire
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princesspea1977
Wedding:
10/25/2008
2.6/5.0
I was overall unimpressed with my David's Bridal experience. They were not very helpful the first trip my bridesmaids and I took there, in fact we did most of the work ourselves. When the dresses came in, they called, but left no message on my cell phone and did not attempt to call my home phone or my bridesmaids at their contact numbers. We had to call them to find out if our dresses were in. When we went to pick up the dresses, they did not offer to let us try on the dresses or even offer alterations, a big uh-oh because one of my bridesmaids was very pregnant at the time. The dresses were beautiful and were not too pricey for what they were, but the service wasn't that great. I ended up getting my alterations done at Bobbie's Bridal in Fairfax where the service was great and the price was very reasonable. I only wish that I had found them earlier.
I was overall unimpressed with my David's Bridal experience. They were not very helpful the first trip my bridesmaids and Read more...
I was overall unimpressed with my David's Bridal experience. They were not very helpful the first trip my bridesmaids and I took there, in fact we did most of the work ourselves. When the dresses came in, they called, but left no message on my cell phone and did not attempt to call my home phone or my bridesmaids at their contact numbers. We had to call them to find out if our dresses were in. When we went to pick up the dresses, they did not offer to let us try on the dresses or even offer alterations, a big uh-oh because one of my bridesmaids was very pregnant at the time. The dresses were beautiful and were not too pricey for what they were, but the service wasn't that great. I ended up getting my alterations done at Bobbie's Bridal in Fairfax where the service was great and the price was very reasonable. I only wish that I had found them earlier. Read less
Services Used: Dress & Attire
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mallisonc
Wedding:
10/18/2008
5.0/5.0
I got my wedding dress on sale, which was great :) Always love a deal!
When my sister's dress had been ordered incorrectly, there was no hesitation on their part - they sent it back and requested the right one be sent right away. One complaint: they forgot to call and tell me that one of the dresses had come in, and I had to call them 2 weeks before the wedding and ask about it.
I got my wedding dress on sale, which was great :) Always love a deal!
When my sister's dress had been ordered Read more...
I got my wedding dress on sale, which was great :) Always love a deal!
When my sister's dress had been ordered incorrectly, there was no hesitation on their part - they sent it back and requested the right one be sent right away. One complaint: they forgot to call and tell me that one of the dresses had come in, and I had to call them 2 weeks before the wedding and ask about it. Read less
Services Used: Dress & Attire
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Veronica
Wedding:
10/18/2008
4.5/5.0
Odyssey, my consultant, was amazing. I told her what I was looking for and a price range and she found it very quickly. I walked into DB and walked out 20 minutes later with the dress in hand. I hadnt even picked a dress before I went in. Odyssey was amazing.

The alterations department on the other hand was very demanding and pushy. There was no personal touch and zero enthusiasm for the tasks at hand. The were also extremely in-flexible. They were not willing to work with my schedule at all even though I had driven a long ways to work with them.
Odyssey, my consultant, was amazing. I told her what I was looking for and a price range and she found it very quickly. I Read more...
Odyssey, my consultant, was amazing. I told her what I was looking for and a price range and she found it very quickly. I walked into DB and walked out 20 minutes later with the dress in hand. I hadnt even picked a dress before I went in. Odyssey was amazing.

The alterations department on the other hand was very demanding and pushy. There was no personal touch and zero enthusiasm for the tasks at hand. The were also extremely in-flexible. They were not willing to work with my schedule at all even though I had driven a long ways to work with them. Read less
Services Used: Dress & Attire
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Kris
Wedding:
10/3/2008
3.8/5.0
I was reluctant to go to such a big chain but did find the perfect wedding dress there. They were attentive to me when looking for the dress, however when I went for my first fitting they were dead set against my instruction to cut off the train. They said they couldn't alter a David's Bridal gown like that because store policy claimed David's had the rights to the gown. Huh??? I purchased the gown so doesn't that make it mine and free to make any alterations I wish? After going back and forth with the manager they finally agreed because the dress was discontinued. I also had to sign a waiver so in the end I finally got what I wanted but it was a big headache.
I was reluctant to go to such a big chain but did find the perfect wedding dress there. They were attentive to me when Read more...
I was reluctant to go to such a big chain but did find the perfect wedding dress there. They were attentive to me when looking for the dress, however when I went for my first fitting they were dead set against my instruction to cut off the train. They said they couldn't alter a David's Bridal gown like that because store policy claimed David's had the rights to the gown. Huh??? I purchased the gown so doesn't that make it mine and free to make any alterations I wish? After going back and forth with the manager they finally agreed because the dress was discontinued. I also had to sign a waiver so in the end I finally got what I wanted but it was a big headache. Read less
Services Used: Dress & Attire
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harpineb
Wedding:
8/16/2008
1.7/5.0
You cannot beat the prices at David's Bridal. However, I was continuously disappointed with their staff. I made an appointment so that I knew I would have someone there to help me. I even had a list of dresses with their skew number. My lady disappeared on me while all I was wearing was a petticoat and t-Shirt. Then, I told the staff that a friend's mother wanted to do the alterations as a wedding present. David's said I could bring my dress to them after the alterations to get cleaned. I showed up the week of my wedding with my dress, and was told they would not 'touch it' because someone else had done the alterations. And so much for cleaning and pressing for FREE. I insisted on seeing a manager, only to be told they manager can't help you, it is up to alterations. I finally got it cleaned and pressed, but had to pay $50.
You cannot beat the prices at David's Bridal. However, I was continuously disappointed with their staff. I made an Read more...
You cannot beat the prices at David's Bridal. However, I was continuously disappointed with their staff. I made an appointment so that I knew I would have someone there to help me. I even had a list of dresses with their skew number. My lady disappeared on me while all I was wearing was a petticoat and t-Shirt. Then, I told the staff that a friend's mother wanted to do the alterations as a wedding present. David's said I could bring my dress to them after the alterations to get cleaned. I showed up the week of my wedding with my dress, and was told they would not 'touch it' because someone else had done the alterations. And so much for cleaning and pressing for FREE. I insisted on seeing a manager, only to be told they manager can't help you, it is up to alterations. I finally got it cleaned and pressed, but had to pay $50. Read less
Services Used: Dress & Attire
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Alissa
Wedding:
8/8/2008
4.7/5.0
Nobody could believe I got my dress at David's! Jen in Springfield is the bomb!! She really asks the right questions to help the bride to be get a good picture in her head. Also, must give Springfield major major props!! I just went to the Baltimore DAvid's Bridal and my experience was the complete opposite. Somebody needs to go in there and teach them how to listen to the client and actually sell a dress--NEVER tell a client they won't like it before they even get a chance to try it on!!! 3 of my best girlfriends would have not worn the dress they wore had a saleswomen behaved like that. ALWAYS let them try it on, it could and has made all the difference!!
Nobody could believe I got my dress at David's! Jen in Springfield is the bomb!! She really asks the right questions to Read more...
Nobody could believe I got my dress at David's! Jen in Springfield is the bomb!! She really asks the right questions to help the bride to be get a good picture in her head. Also, must give Springfield major major props!! I just went to the Baltimore DAvid's Bridal and my experience was the complete opposite. Somebody needs to go in there and teach them how to listen to the client and actually sell a dress--NEVER tell a client they won't like it before they even get a chance to try it on!!! 3 of my best girlfriends would have not worn the dress they wore had a saleswomen behaved like that. ALWAYS let them try it on, it could and has made all the difference!! Read less
Services Used: Dress & Attire
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Kyla
Wedding:
8/2/2008
4.2/5.0
I had a hard time keeping the same sales associate to help me. I started with one lady who, two weeks later, no longer worked there. The next woman who helped me was great-she wrote everything down, but when I went back none of the notes were in my file. The dresses and value were what kept me coming back. I still want to be wearing my dress!
I had a hard time keeping the same sales associate to help me. I started with one lady who, two weeks later, no longer Read more...
I had a hard time keeping the same sales associate to help me. I started with one lady who, two weeks later, no longer worked there. The next woman who helped me was great-she wrote everything down, but when I went back none of the notes were in my file. The dresses and value were what kept me coming back. I still want to be wearing my dress! Read less
Services Used: Dress & Attire
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chris
Wedding:
7/27/2008
0.0/5.0
Took them 8 times to get it right. Never took responsibility for their work and then the dress we got frayed after a hour and costed $1,000. They gave us a $160 refund for the inconnvenience but it still didnt even pay for our gas out their 8 times. The people in the store dont like to help you. Manangers are the only ones that are willing to get the job done. I wouldnt recommend this place if it was the last place on earth.
Took them 8 times to get it right. Never took responsibility for their work and then the dress we got frayed after a hour Read more...
Took them 8 times to get it right. Never took responsibility for their work and then the dress we got frayed after a hour and costed $1,000. They gave us a $160 refund for the inconnvenience but it still didnt even pay for our gas out their 8 times. The people in the store dont like to help you. Manangers are the only ones that are willing to get the job done. I wouldnt recommend this place if it was the last place on earth. Read less
Services Used: Dress & Attire
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Hannah
Wedding:
7/5/2008
5.0/5.0
All the women at David's Bridal were great! Very helpful and very nice :) I went in one time and found my dress! I originally wanted to go to a small botique but thought I would try out a larger one! They had everything to choose from. I found a vitage looking dress for a very affordable price. It looked like it was a one of a kind and very very expensive :) :) My friend that paid loads of money for hers was upset because she liked mine better!
All the women at David's Bridal were great! Very helpful and very nice :) I went in one time and found my dress! I Read more...
All the women at David's Bridal were great! Very helpful and very nice :) I went in one time and found my dress! I originally wanted to go to a small botique but thought I would try out a larger one! They had everything to choose from. I found a vitage looking dress for a very affordable price. It looked like it was a one of a kind and very very expensive :) :) My friend that paid loads of money for hers was upset because she liked mine better! Read less
Services Used: Dress & Attire
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Anne
Wedding:
6/28/2008
2.4/5.0
It is true what they say...You get what you pay for. I bought my dress from David's Bridal and I wished that I had gone somewhere to purchase a higher quality dress. I tried on about 10 dresses at David's Bridal and finally settled on one. It was nice, but after going to other dress stores I wished I had held out and paid a little bit more for a dress.

The customer service is lousy. DON'T expect to get a sales person's full attention even if you make an appointment.

And be ware of all of the other accessories they will try to sell you. I got taken for a tierra, a slip, a bra, and 2 veils for an additional $400. I could have easily bought the same quality off the internet for 1/2 the price.

Also alterations are a rip off. This is how David's Bridal makes their money. They sell cheap dresses and charge you a bundle for alterations. After the wedding I spoke to a professional seamstress and she said she would have charged me 1/3 of the price David's Bridal does.
It is true what they say...You get what you pay for. I bought my dress from David's Bridal and I wished that I had gone Read more...
It is true what they say...You get what you pay for. I bought my dress from David's Bridal and I wished that I had gone somewhere to purchase a higher quality dress. I tried on about 10 dresses at David's Bridal and finally settled on one. It was nice, but after going to other dress stores I wished I had held out and paid a little bit more for a dress.

The customer service is lousy. DON'T expect to get a sales person's full attention even if you make an appointment.

And be ware of all of the other accessories they will try to sell you. I got taken for a tierra, a slip, a bra, and 2 veils for an additional $400. I could have easily bought the same quality off the internet for 1/2 the price.

Also alterations are a rip off. This is how David's Bridal makes their money. They sell cheap dresses and charge you a bundle for alterations. After the wedding I spoke to a professional seamstress and she said she would have charged me 1/3 of the price David's Bridal does. Read less
Services Used: Dress & Attire
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fashionistagirl
Wedding:
6/28/2008
3.2/5.0
The price point was good on the dress prior to alterations, but the alterations raised the cost substantially. I like the fact that David's has a full range of sizes and styles to pick from. I loved my dress....it was on a magazine cover that summer. The sales person who worked with me was nice. Their alteration services were kind of annoying though. The first fitting resulted in a fit that was just too darn tight. I had to go back and they charged me again. There should be one fee for the fittings, in my opinion. Once I got the dress back, it was not pressed as they had promised and I had to steam it at home before my wedding, which was really scary. It was also hard to get in to get a fitting and they had weird restrictions on the hours I could come in sometimes. Not easy for a working woman, which most of us are these days.
The price point was good on the dress prior to alterations, but the alterations raised the cost substantially. I like the Read more...
The price point was good on the dress prior to alterations, but the alterations raised the cost substantially. I like the fact that David's has a full range of sizes and styles to pick from. I loved my dress....it was on a magazine cover that summer. The sales person who worked with me was nice. Their alteration services were kind of annoying though. The first fitting resulted in a fit that was just too darn tight. I had to go back and they charged me again. There should be one fee for the fittings, in my opinion. Once I got the dress back, it was not pressed as they had promised and I had to steam it at home before my wedding, which was really scary. It was also hard to get in to get a fitting and they had weird restrictions on the hours I could come in sometimes. Not easy for a working woman, which most of us are these days. Read less
Services Used: Dress & Attire
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ILoveMyFam
Wedding:
6/23/2008
3.3/5.0
Although the store requested appointments, I was not the service attendant's only bride-to-be. The dresses are not the most exquisite, but if you are looking to save some money in the dress department, this is a good place to go. I ended up purchasing my shoes, veil and maid of honor dress here, all were beautiful and a good price.
Although the store requested appointments, I was not the service attendant's only bride-to-be. The dresses are not the Read more...
Although the store requested appointments, I was not the service attendant's only bride-to-be. The dresses are not the most exquisite, but if you are looking to save some money in the dress department, this is a good place to go. I ended up purchasing my shoes, veil and maid of honor dress here, all were beautiful and a good price. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
6/20/2008
2.5/5.0
The sent me creme envelopes for my white invitations... then told me that they did not even though they were sitting right infront of me. Once everything was straightened out the invitations were beautiful but not a bargain. be prepared to have something go wrong... order way in advance.
The sent me creme envelopes for my white invitations... then told me that they did not even though they were sitting right Read more...
The sent me creme envelopes for my white invitations... then told me that they did not even though they were sitting right infront of me. Once everything was straightened out the invitations were beautiful but not a bargain. be prepared to have something go wrong... order way in advance. Read less
Services Used: Invitations
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viennaalways
Wedding:
6/20/2008
2.8/5.0
Their tailors suck. Their saleswomen call everyone "honey" and a bit pushy.
Their tailors suck. Their saleswomen call everyone "honey" and a bit pushy.
Their tailors suck. Their saleswomen call everyone "honey" and a bit pushy. Read less
Services Used: Dress & Attire
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eball
Wedding:
6/15/2008
0.4/5.0
I couldn't possibly say enough horrible things about this David's Bridal, or David's bridal in general. They have people there who don't care if they help you or not. You wait.....a lot. It's the most horrid service of anywhere I have ever shopped. Every one of my 4 bridesmaids went to different locations and they all had bad experiences.

There were two upsides: The dresses were wonderful, and the women who altered my dress were great.

You get what you pay for, it's a bridal dress warehouse, so I guess if you go in with that mentality you'll be fine. But if I had to do it again... let's just say not in a million years would I go through that again.
I couldn't possibly say enough horrible things about this David's Bridal, or David's bridal in general. They have people Read more...
I couldn't possibly say enough horrible things about this David's Bridal, or David's bridal in general. They have people there who don't care if they help you or not. You wait.....a lot. It's the most horrid service of anywhere I have ever shopped. Every one of my 4 bridesmaids went to different locations and they all had bad experiences.

There were two upsides: The dresses were wonderful, and the women who altered my dress were great.

You get what you pay for, it's a bridal dress warehouse, so I guess if you go in with that mentality you'll be fine. But if I had to do it again... let's just say not in a million years would I go through that again. Read less
Services Used: Dress & Attire
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Charity
Wedding:
6/14/2008
4.0/5.0
David's Bridal is a great place to go and find a wedding dress that doesn't cost an arm and a leg. It isn't, however, a place to find strapless bras to go with your dress that don't come down to your waist in a size bigger than a D cup. I was pregnant when I got married and the woman I worked with made the dress hunt very easy, but they couldn't provide me with a strapless bra to try on the dress properly, so when it came time to put the dress on a few weeks before the wedding to make sure it still fit, the top of the dress looked horrible.

Their service was okay... they were so busy that the woman working with my bridesmaids and I kept walking away and would be gone for 20 to 30 minutes at a time. She didn't offer any veils for me to look at, or recommend a shoe that would look great with the dress I picked out. We had to track her down when it was time for us to tell her that the bridesmaids dresses needed to be altered.

When we went to check out, we waited for a good 25 minutes while the women at the counter helped one customer that was already there and then they just chatted the rest of the time, ignoring the fact that there were other customers.

My dress was on sale, which made it a great purchase, and since we bought my dress in full that day, my bridesmaids and flower girl got discounts on what they bought, which was nice.

The woman was supposed to call us and let us know when the dresses that were being altered were back in the store, and they never called, at least about that. I got phone calls from David's Bridal about tuxedo rentals, and other things wedding related, but never about the dresses being in. We had to find out on our own.

ALSO, DO NOT write down your email address for them unless you want to get the 5-10 emails a day about wedding offers and sales on wedding dresses even though you already bought your own. You can only opt out of these emails if you call your states head store and ask them to take you off the email list, and even then it's hit or miss as to whether they will actually take you off of it.

If you want a good quality, inexpensive dress, but you want crappy service, David's Bridal in Springfield, VA is the way to go.
David's Bridal is a great place to go and find a wedding dress that doesn't cost an arm and a leg. It isn't, however, a Read more...
David's Bridal is a great place to go and find a wedding dress that doesn't cost an arm and a leg. It isn't, however, a place to find strapless bras to go with your dress that don't come down to your waist in a size bigger than a D cup. I was pregnant when I got married and the woman I worked with made the dress hunt very easy, but they couldn't provide me with a strapless bra to try on the dress properly, so when it came time to put the dress on a few weeks before the wedding to make sure it still fit, the top of the dress looked horrible.

Their service was okay... they were so busy that the woman working with my bridesmaids and I kept walking away and would be gone for 20 to 30 minutes at a time. She didn't offer any veils for me to look at, or recommend a shoe that would look great with the dress I picked out. We had to track her down when it was time for us to tell her that the bridesmaids dresses needed to be altered.

When we went to check out, we waited for a good 25 minutes while the women at the counter helped one customer that was already there and then they just chatted the rest of the time, ignoring the fact that there were other customers.

My dress was on sale, which made it a great purchase, and since we bought my dress in full that day, my bridesmaids and flower girl got discounts on what they bought, which was nice.

The woman was supposed to call us and let us know when the dresses that were being altered were back in the store, and they never called, at least about that. I got phone calls from David's Bridal about tuxedo rentals, and other things wedding related, but never about the dresses being in. We had to find out on our own.

ALSO, DO NOT write down your email address for them unless you want to get the 5-10 emails a day about wedding offers and sales on wedding dresses even though you already bought your own. You can only opt out of these emails if you call your states head store and ask them to take you off the email list, and even then it's hit or miss as to whether they will actually take you off of it.

If you want a good quality, inexpensive dress, but you want crappy service, David's Bridal in Springfield, VA is the way to go. Read less
Services Used: Dress & Attire
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LizJ
Wedding:
6/7/2008
5.0/5.0
David's Bridal made my life so much easier. I went wedding dress shopping in January, which is their end of season sale time, and found my perfect dress for an insanely low price. I also chose my shoes there - they had them dyed for me though I should note the shoes were a dark ivory whereas the dress was a light ivory (luckily the dress covered the shoes anyway) I also got my veil, my jewelry (which was simple yet elegant, and very moderatly priced), and my tiara from David's and I was able to match to the jewelry to the tiara, which worked out very nicely. After shopping with my bridesmaids we picked out a beautiful dress they could all agree on and I was able to purchase all four of those at a discount since I had already purchased my dress there. They were able to have the dresses shipped within about 6-7 weeks, and also handled all of my alterations, which took about a month and surprisingly ended up costing more than the dress. I als bought my garter and guestbook from them at the last minute, but because it was ll from the same store I was actualy able to match the guestbook to my attire, which was pretty neat.
David's Bridal made my life so much easier. I went wedding dress shopping in January, which is their end of season sale Read more...
David's Bridal made my life so much easier. I went wedding dress shopping in January, which is their end of season sale time, and found my perfect dress for an insanely low price. I also chose my shoes there - they had them dyed for me though I should note the shoes were a dark ivory whereas the dress was a light ivory (luckily the dress covered the shoes anyway) I also got my veil, my jewelry (which was simple yet elegant, and very moderatly priced), and my tiara from David's and I was able to match to the jewelry to the tiara, which worked out very nicely. After shopping with my bridesmaids we picked out a beautiful dress they could all agree on and I was able to purchase all four of those at a discount since I had already purchased my dress there. They were able to have the dresses shipped within about 6-7 weeks, and also handled all of my alterations, which took about a month and surprisingly ended up costing more than the dress. I als bought my garter and guestbook from them at the last minute, but because it was ll from the same store I was actualy able to match the guestbook to my attire, which was pretty neat. Read less
Services Used: Dress & Attire, Jewelry
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CountingDown060708
Wedding:
6/7/2008
3.9/5.0
I'm up in the air on David's. I had a great sales assistant (Joy). I had a couple small issues that needed to be taken care of and with the help of the Manager Melissa, the were resolved very quickly. The alterations department is the reason I'm not giving them a great review. They are rude and inconsiderate of what bride's are going through. I did not get along with anyone in the alterations department. Besides that department, I think David's in Springfield is a good choice for a bride that doesn't want to spend an arm and a leg on a dress. I ended up going with a pink ball gown and every one of my guest said I looked like a princess. It was fabulous!
I'm up in the air on David's. I had a great sales assistant (Joy). I had a couple small issues that needed to be taken Read more...
I'm up in the air on David's. I had a great sales assistant (Joy). I had a couple small issues that needed to be taken care of and with the help of the Manager Melissa, the were resolved very quickly. The alterations department is the reason I'm not giving them a great review. They are rude and inconsiderate of what bride's are going through. I did not get along with anyone in the alterations department. Besides that department, I think David's in Springfield is a good choice for a bride that doesn't want to spend an arm and a leg on a dress. I ended up going with a pink ball gown and every one of my guest said I looked like a princess. It was fabulous! Read less
Services Used: Dress & Attire
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Robin
Wedding:
5/31/2008
5.0/5.0
The dress was beautiful and the people who work there are so helpful
The dress was beautiful and the people who work there are so helpful
The dress was beautiful and the people who work there are so helpful Read less
Services Used: Dress & Attire
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Weebit
Wedding:
5/17/2008
5.0/5.0
Davids Bridal in Springfield is wonderful, I went there for my first time looking at wedding dresses and they helped me find what I wanted and in the price range that I wanted. I also got my bridesmaids dresses there and they were beautiful. I got my bridesmaids dresses in Peridot. My bridesmaids had to order there dresses but they were prompt in calling me to let me know they were in and that the ones that needed to be shipped out had been. They are very professional and they take the time to help you with everything you need.

I ordered all of my invitations and favors from Davids Bridal.com and they were are beautiful. They made sure that everything was done to my expectations and that if I found anything wrong with them they fixed them immediatley. The prices were really good too. I would reccommend them to anyone that wants their invitations and favors done the right way and with the same care that your dresses are too.
Davids Bridal in Springfield is wonderful, I went there for my first time looking at wedding dresses and they helped me Read more...
Davids Bridal in Springfield is wonderful, I went there for my first time looking at wedding dresses and they helped me find what I wanted and in the price range that I wanted. I also got my bridesmaids dresses there and they were beautiful. I got my bridesmaids dresses in Peridot. My bridesmaids had to order there dresses but they were prompt in calling me to let me know they were in and that the ones that needed to be shipped out had been. They are very professional and they take the time to help you with everything you need.

I ordered all of my invitations and favors from Davids Bridal.com and they were are beautiful. They made sure that everything was done to my expectations and that if I found anything wrong with them they fixed them immediatley. The prices were really good too. I would reccommend them to anyone that wants their invitations and favors done the right way and with the same care that your dresses are too. Read less
Services Used: Dress & Attire, Invitations
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Annie.Shapiro1025
Wedding:
5/4/2008
2.8/5.0
I didn't have bad service from them, just a lack of attention really. I felt like I was really on my own, when i would have liked some input from the lady helping me. They got me everything i asked for, but didn't seem interested in helping me out. I was pregnant at the time and must say that from experience in the "fitting department" was very pleased that the women didn't make me feel like a "fat cow" they were very polite and considerate. Where some places might have stuck their nose in the air. I did try to return and buy my tiara after i had already bought my dress, got it altered by them, and bought all four of my bridesmaids dresses there and they refused to let me have the 10% off accessories because i didn't do it the very day i bought my dress, i thought that company policy was dumb. i still spent gobs of money with them, what difference does it make if I'm willing to give them more business. It was quite hard to decide on a tiara, let alone that very first day i found my dress!! I did get my bridesmaid's dresses at another location, see that review for details of that store.
I didn't have bad service from them, just a lack of attention really. I felt like I was really on my own, when i would Read more...
I didn't have bad service from them, just a lack of attention really. I felt like I was really on my own, when i would have liked some input from the lady helping me. They got me everything i asked for, but didn't seem interested in helping me out. I was pregnant at the time and must say that from experience in the "fitting department" was very pleased that the women didn't make me feel like a "fat cow" they were very polite and considerate. Where some places might have stuck their nose in the air. I did try to return and buy my tiara after i had already bought my dress, got it altered by them, and bought all four of my bridesmaids dresses there and they refused to let me have the 10% off accessories because i didn't do it the very day i bought my dress, i thought that company policy was dumb. i still spent gobs of money with them, what difference does it make if I'm willing to give them more business. It was quite hard to decide on a tiara, let alone that very first day i found my dress!! I did get my bridesmaid's dresses at another location, see that review for details of that store. Read less
Services Used: Dress & Attire
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Candice
Wedding:
4/26/2008
0.1/5.0
NEVER go to the David's Bridal in Springfield, VA unless you want a major headache from dealing with the stress of constantly being screwed over with a smile. It was a mess from the moment we walked in. We dealt with four different managers on several seperate occasions, from getting my dress, getting my bridesmaids dresses, ordering our invitations, and getting their shoes dyed. Each and every time the manager was deliberately rude and condescending. We paid for our bridesmaids dresses IN FULL about two and a half months before the wedding, and were told that we'd get them a month later because they had to order them. When we came in around that time, we found out that the manager had not entered the order into their system for a while after we'd paid, and that our dresses were now due AFTER my wedding. Plus, there are no refunds, so even though I wasn't getting the dresses in time, they refused to give me my money back! I was furious when they told me it wasn't their fault. I made it clear that I was either getting my dresses or getting my money back or I would nail that manager's fat butt to the wall. I couldn't believe she just sat on our order and then told me it was my fault they weren't coming in on time. Plus, she was incredibly rude the whole time.
The same thing happened with ordering invitations. I paid for two day shipping and got my invitations three weeks later. On the website it says that it will be guarenteed to ship within 24 hours, but when I called their customer service number to see what was going on, the woman told me that the guarentee meant AFTER they got around to printing them out. The website didn't say that it took two weeks to print. I think it was deliberately set up to make you think you'd be getting your invitations within two days. When I got the invitations, which looked so elegant online, I was disappointed. I could have done that for $50 on my computer with those invitations from Staples. It was definately not worth the money.
Another manager even went out of her way to be rude to my sisters, who were just waiting to get their shoes dyed to match the bridesmaids gowns that "miraculously" made it in just in time for the wedding. She kept questioning why they were there and why the bride wasn't with them as if they weren't customers about to hand them their money. She kept making snide comments and harrassing them. They left, of course, and we decided to never deal with them ever again. I got my veil, shoes, and other accessories somewhere else, which was a very pleasant and easy experience.
In short, it's obvious that the workers at the David's Bridal in Springfield care nothing about their customers and are just a hack job. I should've known the first time I came in and there was an irate bride yelling because they didn't get her dress in on time. They can make money only because there are so many weddings going on around here, and they're a well known chain. There are only two exceptions to this story: Joy and Amber. They were two employees that genuinely helped us and even seemed to sympathize with us when they saw the managers treating us that way. Thanks guys.
NEVER go to the David's Bridal in Springfield, VA unless you want a major headache from dealing with the stress of Read more...
NEVER go to the David's Bridal in Springfield, VA unless you want a major headache from dealing with the stress of constantly being screwed over with a smile. It was a mess from the moment we walked in. We dealt with four different managers on several seperate occasions, from getting my dress, getting my bridesmaids dresses, ordering our invitations, and getting their shoes dyed. Each and every time the manager was deliberately rude and condescending. We paid for our bridesmaids dresses IN FULL about two and a half months before the wedding, and were told that we'd get them a month later because they had to order them. When we came in around that time, we found out that the manager had not entered the order into their system for a while after we'd paid, and that our dresses were now due AFTER my wedding. Plus, there are no refunds, so even though I wasn't getting the dresses in time, they refused to give me my money back! I was furious when they told me it wasn't their fault. I made it clear that I was either getting my dresses or getting my money back or I would nail that manager's fat butt to the wall. I couldn't believe she just sat on our order and then told me it was my fault they weren't coming in on time. Plus, she was incredibly rude the whole time.
The same thing happened with ordering invitations. I paid for two day shipping and got my invitations three weeks later. On the website it says that it will be guarenteed to ship within 24 hours, but when I called their customer service number to see what was going on, the woman told me that the guarentee meant AFTER they got around to printing them out. The website didn't say that it took two weeks to print. I think it was deliberately set up to make you think you'd be getting your invitations within two days. When I got the invitations, which looked so elegant online, I was disappointed. I could have done that for $50 on my computer with those invitations from Staples. It was definately not worth the money.
Another manager even went out of her way to be rude to my sisters, who were just waiting to get their shoes dyed to match the bridesmaids gowns that "miraculously" made it in just in time for the wedding. She kept questioning why they were there and why the bride wasn't with them as if they weren't customers about to hand them their money. She kept making snide comments and harrassing them. They left, of course, and we decided to never deal with them ever again. I got my veil, shoes, and other accessories somewhere else, which was a very pleasant and easy experience.
In short, it's obvious that the workers at the David's Bridal in Springfield care nothing about their customers and are just a hack job. I should've known the first time I came in and there was an irate bride yelling because they didn't get her dress in on time. They can make money only because there are so many weddings going on around here, and they're a well known chain. There are only two exceptions to this story: Joy and Amber. They were two employees that genuinely helped us and even seemed to sympathize with us when they saw the managers treating us that way. Thanks guys. Read less
Services Used: Dress & Attire, Invitations
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Winter
Wedding:
4/11/2008
2.6/5.0
The dresses are beautiful, however the staff is not great at all. They don't seem to care whether you are happy with the end product or not. I tried on a total of 4 dresses, and after the second one the lady who was helping me told me that I shouldn't try on that much. I told her I did, in fact, want to try on more, and she rolled her eyes and walked away. After which, she brought back a dress then went to go gossip to another co-worker. We couldn't find her for about 20 minutes, until my friend found her in the back whispering with someone else. We had a lot of problems with this store. I wish I had never gone there. I went once to the Davids Bridal in Rockville and they seemed a lot nicer. This springfield store has nice products, not nice staff. I should say though, if you do chose to go here for your dresses, ask for Stephanie. She was in training with us and was a LOT more help than anyone else. She offered advice, gave honest opinions on the dress, and was not bothered at all by the fact that i wanted to try more one. She was very sweet. I just wish the other employees were that helpful. It would have been a lot less stressful if I had not had so many problems with this store.
The dresses are beautiful, however the staff is not great at all. They don't seem to care whether you are happy with the Read more...
The dresses are beautiful, however the staff is not great at all. They don't seem to care whether you are happy with the end product or not. I tried on a total of 4 dresses, and after the second one the lady who was helping me told me that I shouldn't try on that much. I told her I did, in fact, want to try on more, and she rolled her eyes and walked away. After which, she brought back a dress then went to go gossip to another co-worker. We couldn't find her for about 20 minutes, until my friend found her in the back whispering with someone else. We had a lot of problems with this store. I wish I had never gone there. I went once to the Davids Bridal in Rockville and they seemed a lot nicer. This springfield store has nice products, not nice staff. I should say though, if you do chose to go here for your dresses, ask for Stephanie. She was in training with us and was a LOT more help than anyone else. She offered advice, gave honest opinions on the dress, and was not bothered at all by the fact that i wanted to try more one. She was very sweet. I just wish the other employees were that helpful. It would have been a lot less stressful if I had not had so many problems with this store. Read less
Services Used: Dress & Attire
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Kristin
Wedding:
4/5/2008
4.2/5.0
I used David's Bridal for everything -- my dress, veil and shoes; my mother's dress and shoes; my bridesmaids dresses and shoes; my guest book; and my garter. I thought they had a great selection, and I was very lucky to work with two different saleswomen who were very friendly and bent over backwards to help us.
To illustrate their kindness and flexibility, I originally bought one dress in March, right after I got engaged. However, as the wedding planning took shape, I realized that the dress would not be formal enough for the event that we were planning. David's took the return of the original dress and allowed me to purchase something completely different, without giving us a hard time about anything.
I enjoyed my experience with David's, and have bought several other wedding-guest dresses from them since purchasing my wedding dress. I would recommend them to anyone, and will continue to patronize their shop.
I used David's Bridal for everything -- my dress, veil and shoes; my mother's dress and shoes; my bridesmaids dresses and Read more...
I used David's Bridal for everything -- my dress, veil and shoes; my mother's dress and shoes; my bridesmaids dresses and shoes; my guest book; and my garter. I thought they had a great selection, and I was very lucky to work with two different saleswomen who were very friendly and bent over backwards to help us.
To illustrate their kindness and flexibility, I originally bought one dress in March, right after I got engaged. However, as the wedding planning took shape, I realized that the dress would not be formal enough for the event that we were planning. David's took the return of the original dress and allowed me to purchase something completely different, without giving us a hard time about anything.
I enjoyed my experience with David's, and have bought several other wedding-guest dresses from them since purchasing my wedding dress. I would recommend them to anyone, and will continue to patronize their shop. Read less
Services Used: Dress & Attire
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Erin
Wedding:
11/17/2007
2.4/5.0
While I love my dress, come on!!! They were super helpful with finding the dress...initially. But then they called me 2x's a day once the dress cme in- even though I scheduled a fitting for 2 weeks later! Everyday I'd tell them this, but aparently no one there could take a amessage. When I went in for the fitting they had lost my dress- took an hour to find it. Then, NO ONE helped me. Not a single person. Couldn't get into the dress by myself, so had to call in my mother-in law from the store next door to help. THEN no one helped with the measurements. I finally just got it as was- thank god just buying pumps worked to shorten the hemline....
While I love my dress, come on!!! They were super helpful with finding the dress...initially. But then they called me 2x's Read more...
While I love my dress, come on!!! They were super helpful with finding the dress...initially. But then they called me 2x's a day once the dress cme in- even though I scheduled a fitting for 2 weeks later! Everyday I'd tell them this, but aparently no one there could take a amessage. When I went in for the fitting they had lost my dress- took an hour to find it. Then, NO ONE helped me. Not a single person. Couldn't get into the dress by myself, so had to call in my mother-in law from the store next door to help. THEN no one helped with the measurements. I finally just got it as was- thank god just buying pumps worked to shorten the hemline.... Read less
Services Used: Dress & Attire
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MrsClark07
Wedding:
10/20/2007
4.2/5.0
After a horrible experience at the Woodbridge David's Bridal, I decided to try the one in Springfield because I had heard it was a little better than their Woodbridge location.

The store was very clean and I received an exceptional level of service from my consultant (Jennifer Tripani). She was amazing! She was very good about helping me look at dresses and working with me to find my dream dress. She also worked with me to find dresses for all of my girls. I always felt like I was the only one she was working with, although she typically had 2-4 brides at any given time.

The prices were amazing. My dream dress had be discontinued and was placed on the $99 rack so the value was exceptional! I also loved the fact that since I was a plus-sized bride, I had pleanty of samples for me to actually try on. I dont think that I would buy a dress without trying it on first.

I did have a few issues... I ran into a few times where I couldnt work with Jennifer and I felt the level of service was moderate. I guess that since I worked with such a great consultant initially, it set the barr a little high for everyone else. I do know that they are extremely strict on their policies. I ended up not needing my longline bra and eventhough the seal on the package had not been broken, they would not take it back. That was a little frustrating. I also had a hard time tracking down the status of my girl's dresses. I was also a little dissappointed in the fact that I was discouraged from using their alterations (I wouldnt use them based off of their very poor reviews). I understand that its the nature of the business.

I would reccommend them to brides who would like to try on everything and actually see how you will look in your gown. They are virtually the only salon that carry that many samples. I would also reccommend that you ask when Jennifer Tripani is going to be there any ONLY work with her. She makes that location operate at a certain standard and is an exceptional consultant. All of the dresses were beautiful and the price was unbeatable!
After a horrible experience at the Woodbridge David's Bridal, I decided to try the one in Springfield because I had heard Read more...
After a horrible experience at the Woodbridge David's Bridal, I decided to try the one in Springfield because I had heard it was a little better than their Woodbridge location.

The store was very clean and I received an exceptional level of service from my consultant (Jennifer Tripani). She was amazing! She was very good about helping me look at dresses and working with me to find my dream dress. She also worked with me to find dresses for all of my girls. I always felt like I was the only one she was working with, although she typically had 2-4 brides at any given time.

The prices were amazing. My dream dress had be discontinued and was placed on the $99 rack so the value was exceptional! I also loved the fact that since I was a plus-sized bride, I had pleanty of samples for me to actually try on. I dont think that I would buy a dress without trying it on first.

I did have a few issues... I ran into a few times where I couldnt work with Jennifer and I felt the level of service was moderate. I guess that since I worked with such a great consultant initially, it set the barr a little high for everyone else. I do know that they are extremely strict on their policies. I ended up not needing my longline bra and eventhough the seal on the package had not been broken, they would not take it back. That was a little frustrating. I also had a hard time tracking down the status of my girl's dresses. I was also a little dissappointed in the fact that I was discouraged from using their alterations (I wouldnt use them based off of their very poor reviews). I understand that its the nature of the business.

I would reccommend them to brides who would like to try on everything and actually see how you will look in your gown. They are virtually the only salon that carry that many samples. I would also reccommend that you ask when Jennifer Tripani is going to be there any ONLY work with her. She makes that location operate at a certain standard and is an exceptional consultant. All of the dresses were beautiful and the price was unbeatable! Read less
Services Used: Dress & Attire
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Tiffany
Wedding:
10/13/2007
4.8/5.0
My dress was perfect. I was 6 months pregnant when I got married, but the dress was one of the first things I picked out. The representative (Joy) was very helpful with both my and my bridesmaids dresses. I was really impressed that she took into account that my belly would grow a bit and helped me select the most perfect dress. I was very happy :)
My dress was perfect. I was 6 months pregnant when I got married, but the dress was one of the first things I picked out. Read more...
My dress was perfect. I was 6 months pregnant when I got married, but the dress was one of the first things I picked out. The representative (Joy) was very helpful with both my and my bridesmaids dresses. I was really impressed that she took into account that my belly would grow a bit and helped me select the most perfect dress. I was very happy :) Read less
Services Used: Dress & Attire
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Amber
Wedding:
10/13/2007
3.8/5.0
I loved my dress. It was exactly what I was looking for. The employees helped a great deal when I was trying on the various dresses before I found the perfect one.
I loved my dress. It was exactly what I was looking for. The employees helped a great deal when I was trying on the Read more...
I loved my dress. It was exactly what I was looking for. The employees helped a great deal when I was trying on the various dresses before I found the perfect one. Read less
Services Used: Dress & Attire
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rachface83
Wedding:
10/6/2007
3.4/5.0
Beautiful, amazing wedding dress for under $600. We also purchased bridesmaid dresses here for only $80 each. The staff is always busy and not terribly attentive (even when you have a scheduled appointment), but it is worth doing your own digging and carrying and work for how much money you can save. Great value, no complaints about the wedding gown or the bridesmaid dresses. The extremely wide range of sizes available for bridesmaids was a great plus, too!
Beautiful, amazing wedding dress for under $600. We also purchased bridesmaid dresses here for only $80 each. The staff is Read more...
Beautiful, amazing wedding dress for under $600. We also purchased bridesmaid dresses here for only $80 each. The staff is always busy and not terribly attentive (even when you have a scheduled appointment), but it is worth doing your own digging and carrying and work for how much money you can save. Great value, no complaints about the wedding gown or the bridesmaid dresses. The extremely wide range of sizes available for bridesmaids was a great plus, too! Read less
Services Used: Dress & Attire
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Amy
Wedding:
9/2/2007
4.2/5.0
They were very accommodating to the bridal party.
They were very accommodating to the bridal party.
They were very accommodating to the bridal party. Read less
Services Used: Dress & Attire
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mdurham
Wedding:
6/9/2007
4.7/5.0
I had heard horror stories in the past regarding davids bridal, but i went ahead with them because my bridesmaids were scattered all over the east coast and I wanted them to be close to a store where they lived. The sales staff treated me like royalty and devoted her entire day to me. There were no problems with any of my dresses, and they advised me on how to set up the sale so that each bridesmaid was guaranteed to order the correct dress in the right color, and how each one of them would receive 20% off their order. My dress was beautiful and the alterations turned out wonderful.
I had heard horror stories in the past regarding davids bridal, but i went ahead with them because my bridesmaids were Read more...
I had heard horror stories in the past regarding davids bridal, but i went ahead with them because my bridesmaids were scattered all over the east coast and I wanted them to be close to a store where they lived. The sales staff treated me like royalty and devoted her entire day to me. There were no problems with any of my dresses, and they advised me on how to set up the sale so that each bridesmaid was guaranteed to order the correct dress in the right color, and how each one of them would receive 20% off their order. My dress was beautiful and the alterations turned out wonderful. Read less
Services Used: Dress & Attire
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Michele
Wedding:
6/2/2007
3.2/5.0
David's Bridal is a dress factory...producing dress after dress and pushing customers through. I didn't mind this because all I wanted was a pretty dress and my bridesmaids dresses to go along with it. I got a gorgeous dress, my bridesmaids were thrilled with theirs, and my mother even got hers there as well. If you are looking for a lot of dresses at relatively reasonable prices, David's Bridal is your place. Good luck!!
David's Bridal is a dress factory...producing dress after dress and pushing customers through. I didn't mind this because Read more...
David's Bridal is a dress factory...producing dress after dress and pushing customers through. I didn't mind this because all I wanted was a pretty dress and my bridesmaids dresses to go along with it. I got a gorgeous dress, my bridesmaids were thrilled with theirs, and my mother even got hers there as well. If you are looking for a lot of dresses at relatively reasonable prices, David's Bridal is your place. Good luck!! Read less
Services Used: Dress & Attire
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daniegrrl
Wedding:
2/1/2007
5.0/5.0
The service was lovely. I went in the day before we were married and they found the perfect dress for me at a good price that didn't need any alterations. I would shop there again for other occasions as well as when we renew our vows.
The service was lovely. I went in the day before we were married and they found the perfect dress for me at a good price Read more...
The service was lovely. I went in the day before we were married and they found the perfect dress for me at a good price that didn't need any alterations. I would shop there again for other occasions as well as when we renew our vows. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
11/12/2006
3.2/5.0
We received what I would call "okay" service...it wasn't great and our consultant didn't give us much personalized attention. The alteration department was great as far as the alterations go; but were very uncooperative with the scheduling. Our party was treated very poorly compared to the other parties that could actually afford more and were planning larger weddings. I feel we paid a lot more for very disrepectful service and low-quality products.
We received what I would call "okay" service...it wasn't great and our consultant didn't give us much personalized Read more...
We received what I would call "okay" service...it wasn't great and our consultant didn't give us much personalized attention. The alteration department was great as far as the alterations go; but were very uncooperative with the scheduling. Our party was treated very poorly compared to the other parties that could actually afford more and were planning larger weddings. I feel we paid a lot more for very disrepectful service and low-quality products. Read less
Services Used: Dress & Attire
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Sw33tp34
Wedding:
10/21/2006
3.0/5.0
David's Bridal is what is it. It's mass bridal gowns, for the masses who can't afford the designer gowns. And it definitely shows in their staff... who they definitely never have enough of.

I didn't like how we had to keep finding the girl who was helping us with our dresses (my bridesmaids went the same day as I did for my gown) - she had to help like 2 other girls at the same time. They only have 2 cash registers in the place!!! Do you wanna know how backed up that gets when there are bridal parties and even just one person has an issue?! It took like 30 minutes to an hour to go through the checkout both times I was there.

The alterations were good... and don't get me wrong, I absolutely loved my dress in the end, but I feel that the establishment should have more staff on hand and more cash registers. It's a hectic experience.

I've been there with a friend to get her wedding dress while the rest of us go the bridemaid dresses... EXACTLY the same experience, so I know it wasn't just my occasion. It didn't help that the girl at the cash register input all of our stuff wrong - I noticed it when I looked at the receipt and she had chosen the wrong colors - so we got to be the ones holding up the lines of pissed off brides :P OH! And more than once (my dress shopping, my alterations payment, and my friend's shopping), their credit/debit machines weren't working! AYE YI YI.
David's Bridal is what is it. It's mass bridal gowns, for the masses who can't afford the designer gowns. And it Read more...
David's Bridal is what is it. It's mass bridal gowns, for the masses who can't afford the designer gowns. And it definitely shows in their staff... who they definitely never have enough of.

I didn't like how we had to keep finding the girl who was helping us with our dresses (my bridesmaids went the same day as I did for my gown) - she had to help like 2 other girls at the same time. They only have 2 cash registers in the place!!! Do you wanna know how backed up that gets when there are bridal parties and even just one person has an issue?! It took like 30 minutes to an hour to go through the checkout both times I was there.

The alterations were good... and don't get me wrong, I absolutely loved my dress in the end, but I feel that the establishment should have more staff on hand and more cash registers. It's a hectic experience.

I've been there with a friend to get her wedding dress while the rest of us go the bridemaid dresses... EXACTLY the same experience, so I know it wasn't just my occasion. It didn't help that the girl at the cash register input all of our stuff wrong - I noticed it when I looked at the receipt and she had chosen the wrong colors - so we got to be the ones holding up the lines of pissed off brides :P OH! And more than once (my dress shopping, my alterations payment, and my friend's shopping), their credit/debit machines weren't working! AYE YI YI. Read less
Services Used: Dress & Attire
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rchenva
Wedding:
9/24/2006
5.0/5.0
I got a wedding dress for $250, they have good accessories like tiara and veils too, but I bought online instead, since those don't need fitting and are much cheaper online. Be careful of the alteration cost though, by cutting the length and fixing the Bustle costed me $200.
I got a wedding dress for $250, they have good accessories like tiara and veils too, but I bought online instead, since Read more...
I got a wedding dress for $250, they have good accessories like tiara and veils too, but I bought online instead, since those don't need fitting and are much cheaper online. Be careful of the alteration cost though, by cutting the length and fixing the Bustle costed me $200. Read less
Services Used: Dress & Attire
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Kristen
Wedding:
5/20/2006
3.8/5.0
I was very pleased with David's Bridal. Not only was I able to get everything I needed for my wedding day, from my veil to my dress to my shoes, and even my undergarments, I was also able to get all my alterations done there. In addition, by buying my dress from David's Bridal, my entire wedding party received a discount on their dresses and shoes. I went on three different occasions, spanning a year, and each time was treated as if I was the only bride in the store. I also love how you can pick a color and allow your wedding party to select their own style of dress.
I was very pleased with David's Bridal. Not only was I able to get everything I needed for my wedding day, from my veil to Read more...
I was very pleased with David's Bridal. Not only was I able to get everything I needed for my wedding day, from my veil to my dress to my shoes, and even my undergarments, I was also able to get all my alterations done there. In addition, by buying my dress from David's Bridal, my entire wedding party received a discount on their dresses and shoes. I went on three different occasions, spanning a year, and each time was treated as if I was the only bride in the store. I also love how you can pick a color and allow your wedding party to select their own style of dress. Read less
Services Used: Dress & Attire, Flowers
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laura
Wedding:
2/6/2006
4.0/5.0
Davids has great sales and so much selection that there is something for everyone.
Davids has great sales and so much selection that there is something for everyone.
Davids has great sales and so much selection that there is something for everyone. Read less
Services Used: Dress & Attire
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erinhackney
Wedding:
9/25/2004
5.0/5.0
I got my wedding dress, flower girl dress, and bridesmaid dresses from Davids Bridal in Springfield. It was literally the easiest part of all my planning. I loved my dress, I loved the bridesmaid dresses that went with it. They had a ton of dresses to choose from and the prices were great. Everyone was super nice and super helpful and even after I bought my dress they were great about cleaning it and everything. I would definitely recommend them to anyone, even high school kids for Prom, their prices were better then Macy's and Bloomingdales on Prom Dresses!
I got my wedding dress, flower girl dress, and bridesmaid dresses from Davids Bridal in Springfield. It was literally the Read more...
I got my wedding dress, flower girl dress, and bridesmaid dresses from Davids Bridal in Springfield. It was literally the easiest part of all my planning. I loved my dress, I loved the bridesmaid dresses that went with it. They had a ton of dresses to choose from and the prices were great. Everyone was super nice and super helpful and even after I bought my dress they were great about cleaning it and everything. I would definitely recommend them to anyone, even high school kids for Prom, their prices were better then Macy's and Bloomingdales on Prom Dresses! Read less
Services Used: Dress & Attire
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sarah.the.bride
Wedding:
8/7/2004
4.2/5.0
David's Bridal had the most selection off dresses in my price range. They offered great service, and even let me exchange the dress at a later date to get a different size. Their alterations department was also a great service. My only recommendation is to avoid weekends when it may be harder to get personal attention from the staff.
David's Bridal had the most selection off dresses in my price range. They offered great service, and even let me exchange Read more...
David's Bridal had the most selection off dresses in my price range. They offered great service, and even let me exchange the dress at a later date to get a different size. Their alterations department was also a great service. My only recommendation is to avoid weekends when it may be harder to get personal attention from the staff. Read less
Services Used: Dress & Attire
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Emily
Wedding:
7/3/2004
3.2/5.0
I bought my dress from a different place so when I went to David's Bridal to get my veil and other accessories, I had a hard time getting assistance from the store people who were more concerned with helping with the expensive dresses of other girls. My mom ended up doing all the work. FInally we did get someone to come help us with the underskirt fitting. They also wouldn't do alterations since my dress was not from their store. That was annoying and I had to go somewhere else that wasn't as convenient. I also had problems getting the flowergirl dress. SInce the little girl lived out of town, I just bought the dress myself. By the measurements she should have been a size 5 but it was way too big. I went to exchange it at another David's bridal in the area (to get the smaller size) and they gave me the runaround and said that I needed to go to the other store which was further away for me and they didn't have the right size. Finally I got someone to help me and do an even exchange.
I bought my dress from a different place so when I went to David's Bridal to get my veil and other accessories, I had a Read more...
I bought my dress from a different place so when I went to David's Bridal to get my veil and other accessories, I had a hard time getting assistance from the store people who were more concerned with helping with the expensive dresses of other girls. My mom ended up doing all the work. FInally we did get someone to come help us with the underskirt fitting. They also wouldn't do alterations since my dress was not from their store. That was annoying and I had to go somewhere else that wasn't as convenient. I also had problems getting the flowergirl dress. SInce the little girl lived out of town, I just bought the dress myself. By the measurements she should have been a size 5 but it was way too big. I went to exchange it at another David's bridal in the area (to get the smaller size) and they gave me the runaround and said that I needed to go to the other store which was further away for me and they didn't have the right size. Finally I got someone to help me and do an even exchange. Read less
Services Used: Dress & Attire
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Kathleen
Wedding:
9/3/2002
3.0/5.0
Overall, not too satisfied with the service. I had a wedding dress that had red accents in it and because there was a hurricane the day of our wedding, the dress got wet (not soaked, just wet walking from limo to reception) and the red bled onto the white. When I brought the dress in they refused to clean it and said that it was lipstick. Apparently I ROLLED in lipstick because it was ALL OVER the dress- not spots or steaks. We are tlaking patches about 1 ft by 1 ft. The service was not so great in store as we continually had to wait longer than told. They do, however, have a great selection of dress at decent prices, if you dont mind having to weed through them on your own without advice from the "professionals"
Overall, not too satisfied with the service. I had a wedding dress that had red accents in it and because there was a Read more...
Overall, not too satisfied with the service. I had a wedding dress that had red accents in it and because there was a hurricane the day of our wedding, the dress got wet (not soaked, just wet walking from limo to reception) and the red bled onto the white. When I brought the dress in they refused to clean it and said that it was lipstick. Apparently I ROLLED in lipstick because it was ALL OVER the dress- not spots or steaks. We are tlaking patches about 1 ft by 1 ft. The service was not so great in store as we continually had to wait longer than told. They do, however, have a great selection of dress at decent prices, if you dont mind having to weed through them on your own without advice from the "professionals" Read less
Services Used: Dress & Attire
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