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Davids Bridal

Springfield , VA

LOCATION

7206 Old Keene Mill Road
Springfield, VA 22150 US

PHONE

703-912-7701

WEBSITE

View website
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Dress & Attire

REVIEWS

3.9
out of 5.0
3.9/5.0
3.8/5.0
3.8/5.0
4.3/5.0
3.7/5.0
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Anonymous
Wedding:
Recently Married
5.0/5.0
I was so pleased with the service I received while shopping for my wedding dress. The staff were so helpful and willing to find the perfect dress for me.
I was so pleased with the service I received while shopping for my wedding dress. The staff were so helpful and willing to Read more...
I was so pleased with the service I received while shopping for my wedding dress. The staff were so helpful and willing to find the perfect dress for me. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.8/5.0
The woman helping me was amazing. She was patient and attentive. I got my dress there and went back to get the bridesmaid dresses.
The woman helping me was amazing. She was patient and attentive. I got my dress there and went back to get the bridesmaid Read more...
The woman helping me was amazing. She was patient and attentive. I got my dress there and went back to get the bridesmaid dresses. Read less
Services Used: Dress & Attire
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Christina
Wedding:
7/18/2015
4.6/5.0
I was so pleased with the service I received while shopping for my wedding dress and bridesmaid dresses. The staff were so helpful and willing to find the perfect dress for me and my girls.
I was so pleased with the service I received while shopping for my wedding dress and bridesmaid dresses. The staff were so Read more...
I was so pleased with the service I received while shopping for my wedding dress and bridesmaid dresses. The staff were so helpful and willing to find the perfect dress for me and my girls. Read less
Services Used: Dress & Attire
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Mrs.Burbank
Wedding:
7/11/2015
2.7/5.0
This really should be two different reviews based on the type of service received for each part of my dress.
My overall satisfaction with my DRESS was 10 out of 10, my customer service experience was more along the lines of a 3 out of 10. Please see comments below:

Dress Selection: Was PERFECT! The attendant, Heather (no longer works there), was the best attendant I'd yet had even from high-end boutiques. She read my body well in what would and would not work with my 5'7" curvy hourglass figure.

The Fitting and alterations has to be broken down into two parts-
Part 1: WAS TERRIBLE!!! I was told by the manager that for my dress the alterations would be $100. When I was sent to the register to pay after the fitting it was twice what I was told it would be. When I discussed the issue with the associate who was helping me she made a really lame excuse stating "we really don't have good communication between alterations and the front of the house." I was so shocked that she would say that I just stared at her with my mouth open and a stupid expression on my face. I told her that it wasn't my problem that they had problems and she and another associate said there was nothing they could do to rectify it. I was stuck paying double what I'd been told it would be and no one was willing to work with me. I ended up leaving having to pay it and when I raised the issue when I picked up my dress later they said the same thing.
They also only had one option for strapless bras, and they were too short for my frame causing a very unattractive bulge in my hips.

Part 2: was great! There was one issue with one of the 14 (yes, 14) bustle points but they fixed in in less than 5 minutes and didn't charge for the adjustment.

Other than my initial appointment I was very disappointed with the customer service of this location. Most of the staff was unprofessional in the way they talked to each other about or to customers. I felt like I was an inconvenience to them.
This really should be two different reviews based on the type of service received for each part of my dress.
My Read more...
This really should be two different reviews based on the type of service received for each part of my dress.
My overall satisfaction with my DRESS was 10 out of 10, my customer service experience was more along the lines of a 3 out of 10. Please see comments below:

Dress Selection: Was PERFECT! The attendant, Heather (no longer works there), was the best attendant I'd yet had even from high-end boutiques. She read my body well in what would and would not work with my 5'7" curvy hourglass figure.

The Fitting and alterations has to be broken down into two parts-
Part 1: WAS TERRIBLE!!! I was told by the manager that for my dress the alterations would be $100. When I was sent to the register to pay after the fitting it was twice what I was told it would be. When I discussed the issue with the associate who was helping me she made a really lame excuse stating "we really don't have good communication between alterations and the front of the house." I was so shocked that she would say that I just stared at her with my mouth open and a stupid expression on my face. I told her that it wasn't my problem that they had problems and she and another associate said there was nothing they could do to rectify it. I was stuck paying double what I'd been told it would be and no one was willing to work with me. I ended up leaving having to pay it and when I raised the issue when I picked up my dress later they said the same thing.
They also only had one option for strapless bras, and they were too short for my frame causing a very unattractive bulge in my hips.

Part 2: was great! There was one issue with one of the 14 (yes, 14) bustle points but they fixed in in less than 5 minutes and didn't charge for the adjustment.

Other than my initial appointment I was very disappointed with the customer service of this location. Most of the staff was unprofessional in the way they talked to each other about or to customers. I felt like I was an inconvenience to them. Read less
Services Used: Dress & Attire
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Claudia
Wedding:
7/5/2015
4.7/5.0
Joy was amazing. There were gaps in between my visits and visits with BMs but she always remembered who we were and what we needed. The manager even remembered one of my bridesmaids months after her own wedding!
I'm not always the easiest person to shop for, and we tried on a bunch of dresses but Joy was super patient and proactively helpful when looking for my dress and for BM's dresses.
Joy was amazing. There were gaps in between my visits and visits with BMs but she always remembered who we were and what Read more...
Joy was amazing. There were gaps in between my visits and visits with BMs but she always remembered who we were and what we needed. The manager even remembered one of my bridesmaids months after her own wedding!
I'm not always the easiest person to shop for, and we tried on a bunch of dresses but Joy was super patient and proactively helpful when looking for my dress and for BM's dresses. Read less
Services Used: Dress & Attire
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Kelly
Wedding:
6/13/2015
5.0/5.0
Bought my dress one year before the big event and the staff was very friendly and easy to work with.
Bought my dress one year before the big event and the staff was very friendly and easy to work with.
Bought my dress one year before the big event and the staff was very friendly and easy to work with. Read less
Services Used: Dress & Attire
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rachel
Wedding:
11/8/2014
4.6/5.0
We got my bridesmaids dresses from here. They were great and willing to work with me a little. They however had one person helping three different clients, so that was kinda annoying when we wanted to move on to the next dress and she was helping a bride.
We got my bridesmaids dresses from here. They were great and willing to work with me a little. They however had one person Read more...
We got my bridesmaids dresses from here. They were great and willing to work with me a little. They however had one person helping three different clients, so that was kinda annoying when we wanted to move on to the next dress and she was helping a bride. Read less
Services Used: Dress & Attire
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Private User
Wedding:
10/11/2014
0.9/5.0
When I first went to David’s Bridal in Springfield, I was blown away by the kindness and how helpful everyone was. I purchased my dress there at a great price of $500, the staff members helping me find the dress were beyond wonderful! There was nothing but laugher and happy tears that day. However, we were told that I would be able to exchange the dress for a smaller size 6+ months down there road because I was undergoing weight loss. Come to find out, dresses are only exchangeable within 90 days of the purchase date. I understand that and I feel that’s a normal store policy, but we were told several times by staff members that we could exchange it no matter what 6+ months down the road as long as it hasn’t been worn. I got my dress 9 months before the wedding, so to deal with this mess 2.5 months before the wedding was stressful. I had gone down a size and the dress I had purchased was falling off of me. After contacting the corporate office, I was able to exchange my dress.
Unfortunately, I still needed alterations after downsizing my dress. The real drama and stress began with the alterations department. I wanted to go through David’s because if they messed up, I would be guaranteed a new dress free of charge. The manager was rude and unhelpful when I would ask questions. It’s my wedding day, I’m far from Bridezilla, I wanted my dress to look flattering and I wanted to make sure I was understanding every policy before signing due to the mayhem I experience with the size exchange. Needless to say, I got my alterations done and they were great but one of the staff members cut their finger and bled all over the back of my dress while I was in it! She did clean it off, but that’s so unsanitary and nerve wrecking! When I got my dress back, it caused me to have bruises by my arm pits and all over my back because they put Stays in there to make the dress stay up. Since I got married in VA Beach, I had asked if the complimentary steaming could take place down there.
When I first went to David’s Bridal in Springfield, I was blown away by the kindness and how helpful everyone was. I Read more...
When I first went to David’s Bridal in Springfield, I was blown away by the kindness and how helpful everyone was. I purchased my dress there at a great price of $500, the staff members helping me find the dress were beyond wonderful! There was nothing but laugher and happy tears that day. However, we were told that I would be able to exchange the dress for a smaller size 6+ months down there road because I was undergoing weight loss. Come to find out, dresses are only exchangeable within 90 days of the purchase date. I understand that and I feel that’s a normal store policy, but we were told several times by staff members that we could exchange it no matter what 6+ months down the road as long as it hasn’t been worn. I got my dress 9 months before the wedding, so to deal with this mess 2.5 months before the wedding was stressful. I had gone down a size and the dress I had purchased was falling off of me. After contacting the corporate office, I was able to exchange my dress.
Unfortunately, I still needed alterations after downsizing my dress. The real drama and stress began with the alterations department. I wanted to go through David’s because if they messed up, I would be guaranteed a new dress free of charge. The manager was rude and unhelpful when I would ask questions. It’s my wedding day, I’m far from Bridezilla, I wanted my dress to look flattering and I wanted to make sure I was understanding every policy before signing due to the mayhem I experience with the size exchange. Needless to say, I got my alterations done and they were great but one of the staff members cut their finger and bled all over the back of my dress while I was in it! She did clean it off, but that’s so unsanitary and nerve wrecking! When I got my dress back, it caused me to have bruises by my arm pits and all over my back because they put Stays in there to make the dress stay up. Since I got married in VA Beach, I had asked if the complimentary steaming could take place down there. Read less
Services Used: Dress & Attire
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Crystal
Wedding:
8/16/2014
4.3/5.0
I went into my dress appointment not really knowing what I wanted but I definitely knew what I didn't want! The ladies there were super helpful and knew what would be best for my body type. The dress came in much quicker than originally projected too!

My only suggestion for David's Bridal is to provide garment bags. My dress came in a plastic bag (like the ones the dry cleaners use), and I had to purchase a real garment bag!
I went into my dress appointment not really knowing what I wanted but I definitely knew what I didn't want! The ladies Read more...
I went into my dress appointment not really knowing what I wanted but I definitely knew what I didn't want! The ladies there were super helpful and knew what would be best for my body type. The dress came in much quicker than originally projected too!

My only suggestion for David's Bridal is to provide garment bags. My dress came in a plastic bag (like the ones the dry cleaners use), and I had to purchase a real garment bag! Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
3.5/5.0
David's Bridal of Springfield, VA is just about what you'd expect for a major chain/budget wedding dress store. Most people go with DB for the convenience of their being at least one in every city, DB also has a huge variety of styles/brands, and they provide discounts for you and the wedding party and are partnered with Men's Wearhouse. If you want higher catered service, go to a smaller boutique, as it is hit or miss here.

With this store in particular, some sales reps are great, some are awful and over the top or too tired to show enthusiasm. They are always busy as they take way too many appointments and still accept walk-ins. They only offer alterations appointments on 3 days of the week, which is very inconvenient, but In and Khane (seamstress-alterations specialists) make the scheduling challenge worthwhile as they are great at what they do and priced well.
David's Bridal of Springfield, VA is just about what you'd expect for a major chain/budget wedding dress store. Most Read more...
David's Bridal of Springfield, VA is just about what you'd expect for a major chain/budget wedding dress store. Most people go with DB for the convenience of their being at least one in every city, DB also has a huge variety of styles/brands, and they provide discounts for you and the wedding party and are partnered with Men's Wearhouse. If you want higher catered service, go to a smaller boutique, as it is hit or miss here.

With this store in particular, some sales reps are great, some are awful and over the top or too tired to show enthusiasm. They are always busy as they take way too many appointments and still accept walk-ins. They only offer alterations appointments on 3 days of the week, which is very inconvenient, but In and Khane (seamstress-alterations specialists) make the scheduling challenge worthwhile as they are great at what they do and priced well. Read less
Services Used: Dress & Attire
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