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Davids Bridal

Vernon Hills , IL

LOCATION

700 N Milwaukee Ave
Vernon Hills, IL US 60061 (map)

PHONE

847-816-7663

WEBSITE

View website
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Dress & Attire

REVIEWS

3.8
out of 5.0
3.8/5.0
3.9/5.0
3.6/5.0
4.2/5.0
3.7/5.0
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Anonymous
Wedding:
Recently Married
3.8/5.0
Great service, our host for the day listened very well to what I was interested in and kept searching to find the dress until it was perfect!
Great service, our host for the day listened very well to what I was interested in and kept searching to find the dress Read more...
Great service, our host for the day listened very well to what I was interested in and kept searching to find the dress until it was perfect! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
2.8/5.0
100 times better than the Schaumburg location which I will never visit ever again. Loved my dress! The length was trimmed perfectly! Although I had an extremely simple ribbon & bow added to my waste, which took them several times to get "right" & I had to fix myself. If I did it over I would have it tailored elsewhere. Plus every time I had a fitting they said they'd steam my vail, which never happened, & they misplaced it a few times saying "you didn't leave it with us", which was awesome. They also said I didn't need the bust & waste taken in, which of coarse needed to be done but I took their word for it, but then was obvious to me too late that it really should have been done..
100 times better than the Schaumburg location which I will never visit ever again. Loved my dress! The length was trimmed Read more...
100 times better than the Schaumburg location which I will never visit ever again. Loved my dress! The length was trimmed perfectly! Although I had an extremely simple ribbon & bow added to my waste, which took them several times to get "right" & I had to fix myself. If I did it over I would have it tailored elsewhere. Plus every time I had a fitting they said they'd steam my vail, which never happened, & they misplaced it a few times saying "you didn't leave it with us", which was awesome. They also said I didn't need the bust & waste taken in, which of coarse needed to be done but I took their word for it, but then was obvious to me too late that it really should have been done.. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
5.0/5.0
Excellent service! The sales associate was very honest and helpful.
Excellent service! The sales associate was very honest and helpful.
Excellent service! The sales associate was very honest and helpful. Read less
Services Used: Dress & Attire
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Susan
Wedding:
11/2/2013
5.0/5.0
They were great got the dress I wanted
and do wonderful helping out with all the
questions I had!
They were great got the dress I wanted
and do wonderful helping out with all the
questions I had!
They were great got the dress I wanted
and do wonderful helping out with all the
questions I had! Read less
Services Used: Dress & Attire
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Brittany
Wedding:
9/20/2013
4.4/5.0
Vernon hills davids bridal was much better then my Schaumburg experience. My consultant was great, my appointments always went over the time limit and I never felt rushed. The first dress I ordered had stains on it, they sent I back and got me a new one with no hesitation. My first alteration appointment was great. My second one not so much. The person who tried to teach us how to bustle was awful. Over all a good experience though.
Vernon hills davids bridal was much better then my Schaumburg experience. My consultant was great, my appointments always Read more...
Vernon hills davids bridal was much better then my Schaumburg experience. My consultant was great, my appointments always went over the time limit and I never felt rushed. The first dress I ordered had stains on it, they sent I back and got me a new one with no hesitation. My first alteration appointment was great. My second one not so much. The person who tried to teach us how to bustle was awful. Over all a good experience though. Read less
Services Used: Dress & Attire
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jko
Wedding:
6/3/2012
4.7/5.0
My daughter want online at David's Bridal before we went to the store to try on dresses. She had selected a style and the sales rep brought dresses in that stlye to her to try on. Hoever, she also suggested a couple other styles and accessories that eventually influenced my daughter's choice. It was a beautiful Vera Wang sleeveless dress with volumes of puffy tulle clouds. She accessorized it with a jeweled sash, simple pearl earrings and single pearl necklace. The veil she chose was elbow length, one layer and edged with crystals. The look was fabulous!! Elegant and sophisticated.
Originally, we had purchased a headband, which we decided not to use. We were able to return it for exchange only, not refund. Be mindful of this when purchasing through the stores.
The bridesmaids' dresses were also from the store in lapis. The best part of using a store like David's Bridals is that they have accessories, etc. to match many of their colors.
The online ordering was easy and I was very happy with the invitations, cake topper, ring bearer pillow and guestbook and pen.
My daughter want online at David's Bridal before we went to the store to try on dresses. She had selected a style and the Read more...
My daughter want online at David's Bridal before we went to the store to try on dresses. She had selected a style and the sales rep brought dresses in that stlye to her to try on. Hoever, she also suggested a couple other styles and accessories that eventually influenced my daughter's choice. It was a beautiful Vera Wang sleeveless dress with volumes of puffy tulle clouds. She accessorized it with a jeweled sash, simple pearl earrings and single pearl necklace. The veil she chose was elbow length, one layer and edged with crystals. The look was fabulous!! Elegant and sophisticated.
Originally, we had purchased a headband, which we decided not to use. We were able to return it for exchange only, not refund. Be mindful of this when purchasing through the stores.
The bridesmaids' dresses were also from the store in lapis. The best part of using a store like David's Bridals is that they have accessories, etc. to match many of their colors.
The online ordering was easy and I was very happy with the invitations, cake topper, ring bearer pillow and guestbook and pen. Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
5/27/2012
4.6/5.0
I was extrememly surprised to find my dress on the first visit to any bridal store. I was just going to get a nice party dress to get married in Las Vegas, but found a wonderful surprise in a simple wedding dress. My stylist, Angie, listened to my needs and wants and produce the perfect dress.

The store is a little out of date, but they have a beautiful selection and friendly staff. The fitting and seamstresses did and amazing job.
I was extrememly surprised to find my dress on the first visit to any bridal store. I was just going to get a nice party Read more...
I was extrememly surprised to find my dress on the first visit to any bridal store. I was just going to get a nice party dress to get married in Las Vegas, but found a wonderful surprise in a simple wedding dress. My stylist, Angie, listened to my needs and wants and produce the perfect dress.

The store is a little out of date, but they have a beautiful selection and friendly staff. The fitting and seamstresses did and amazing job. Read less
Services Used: Dress & Attire
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Bethany
Wedding:
5/25/2012
4.0/5.0
Service was usually great and my dress was perfect!
Service was usually great and my dress was perfect!
Service was usually great and my dress was perfect! Read less
Services Used: Dress & Attire
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Annie
Wedding:
5/11/2012
5.0/5.0
My dress was as beautiful as any designer gown could be and my bridesmaids were absolutely breathtaking...I couldn't have asked for better service or more prompt attention!
My dress was as beautiful as any designer gown could be and my bridesmaids were absolutely breathtaking...I couldn't have Read more...
My dress was as beautiful as any designer gown could be and my bridesmaids were absolutely breathtaking...I couldn't have asked for better service or more prompt attention! Read less
Services Used: Dress & Attire
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Aly
Wedding:
12/18/2011
5.0/5.0
After a last-minute decision to wed "again" on the beach as we'd originally planned when we got engaged (but ended up changing venues for our more "formal" wedding), EACH AND EVERY WOMAN I worked with at David's Bridal went out of their way to help me get everything I needed, from getting the Vera Wang WHITE dress in-store to ensuring ALL alterations ere perfect, in literally 3 weeks. All of my stars were aligned, but I would not hesitate to recommend this store or the Vera Wang WHITE line to anyone... They worked tirelessly for me, especially the seamstress Tatiana :), to have my dress & accessories ready the day before I flew out...the HUGE dress traveled extremely well, even on little planes, and the whole event was flawless. It all started with a "whim" trip to David's to see if I could even find a gown and ended up with the romantic sunset beach wedding I had been dreaming of. THANK YOU, THANK YOU, THANK YOU!
After a last-minute decision to wed "again" on the beach as we'd originally planned when we got engaged (but ended up Read more...
After a last-minute decision to wed "again" on the beach as we'd originally planned when we got engaged (but ended up changing venues for our more "formal" wedding), EACH AND EVERY WOMAN I worked with at David's Bridal went out of their way to help me get everything I needed, from getting the Vera Wang WHITE dress in-store to ensuring ALL alterations ere perfect, in literally 3 weeks. All of my stars were aligned, but I would not hesitate to recommend this store or the Vera Wang WHITE line to anyone... They worked tirelessly for me, especially the seamstress Tatiana :), to have my dress & accessories ready the day before I flew out...the HUGE dress traveled extremely well, even on little planes, and the whole event was flawless. It all started with a "whim" trip to David's to see if I could even find a gown and ended up with the romantic sunset beach wedding I had been dreaming of. THANK YOU, THANK YOU, THANK YOU! Read less
Services Used: Dress & Attire
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Tina
Wedding:
9/10/2011
4.4/5.0
My first associate was very nice, but regretfully my MOH at the time was the one pulling the dresses and helping me try them on. Our associate was helping other brides. I was successful finding THE dress and purchased it at a great price! I came back to pick it up after the alterations, and the service wasn't so great. They couldn't find my dress, and they were searching for 25 minutes. Once they finally located it, I tried it on and it fit great. They offered to steam the dress for me after I tried it on. I waited another 20 minutes. for her to bring my dress to the front. Thankfully, the manager came up to me when she saw me and asked to help. I told her I was waiting for my dress to be steamed and we noticed that the seamstress already brought it up and didn't tell anyone. The manager was extremely apologetic and very nice about the situation. I would still recommend purchasing a dress here. All in all it was a good expierence.
My first associate was very nice, but regretfully my MOH at the time was the one pulling the dresses and helping me try Read more...
My first associate was very nice, but regretfully my MOH at the time was the one pulling the dresses and helping me try them on. Our associate was helping other brides. I was successful finding THE dress and purchased it at a great price! I came back to pick it up after the alterations, and the service wasn't so great. They couldn't find my dress, and they were searching for 25 minutes. Once they finally located it, I tried it on and it fit great. They offered to steam the dress for me after I tried it on. I waited another 20 minutes. for her to bring my dress to the front. Thankfully, the manager came up to me when she saw me and asked to help. I told her I was waiting for my dress to be steamed and we noticed that the seamstress already brought it up and didn't tell anyone. The manager was extremely apologetic and very nice about the situation. I would still recommend purchasing a dress here. All in all it was a good expierence. Read less
Services Used: Dress & Attire
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Jessi
Wedding:
8/6/2011
5.0/5.0
This place is amazing. Vicki and the manager there are on top of everything and there to please:)
This place is amazing. Vicki and the manager there are on top of everything and there to please:)
This place is amazing. Vicki and the manager there are on top of everything and there to please:) Read less
Services Used: Dress & Attire
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getafisk
Wedding:
7/15/2011
4.3/5.0
I had a great experience with David's Bridal. In fact, I only tried on one dress and knew that was the one for me! The only thing that kind of got me was how expensive everything was. The accessories were almost as much as the dress and the alterations were outrageously expensive ($200 for a hem and three extra buttons for the bustle since they only give a bride three to start). I felt a bit stuck because everything needs to be "perfect" for that special day and they know they've got brides in a good position to take advantage of the situation. Another thing that was a bit annoying was that they sent an email advertising $90 off dress preservation. I was all set to take advantage of that great deal, but read the fine print, which said that the discount was only good at the time the dress was purchased. Being that my wedding has already come and gone, that was not helpful and made me upset. However, the service at the Vernon Hills, Illinois store was good, and the people there were nice to work with because they made me feel like a special bride, even though they see many brides each day. Oh, one last hint is to make an appointment for your alterations far in advance of when you need the dress to be done. They book up fast and have limited time slots after regular work hours! :)
I had a great experience with David's Bridal. In fact, I only tried on one dress and knew that was the one for me! The Read more...
I had a great experience with David's Bridal. In fact, I only tried on one dress and knew that was the one for me! The only thing that kind of got me was how expensive everything was. The accessories were almost as much as the dress and the alterations were outrageously expensive ($200 for a hem and three extra buttons for the bustle since they only give a bride three to start). I felt a bit stuck because everything needs to be "perfect" for that special day and they know they've got brides in a good position to take advantage of the situation. Another thing that was a bit annoying was that they sent an email advertising $90 off dress preservation. I was all set to take advantage of that great deal, but read the fine print, which said that the discount was only good at the time the dress was purchased. Being that my wedding has already come and gone, that was not helpful and made me upset. However, the service at the Vernon Hills, Illinois store was good, and the people there were nice to work with because they made me feel like a special bride, even though they see many brides each day. Oh, one last hint is to make an appointment for your alterations far in advance of when you need the dress to be done. They book up fast and have limited time slots after regular work hours! :) Read less
Services Used: Dress & Attire
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vraddatz
Wedding:
3/27/2011
4.6/5.0
Although it took us a couple of appointments (plus several at little boutique places), we finally found "the dress" at David's Bridal. They were very patient with me, and they weren't push at all. The seamstress I worked with was a little unfriendly and wouldn't put pockets in my dress (a feature of another dress that I liked). However, my dress was gorgeous and I felt like a princess on my wedding day. You don't have to spend thousands of dollars to get a gorgeous dress.
Although it took us a couple of appointments (plus several at little boutique places), we finally found "the dress" at Read more...
Although it took us a couple of appointments (plus several at little boutique places), we finally found "the dress" at David's Bridal. They were very patient with me, and they weren't push at all. The seamstress I worked with was a little unfriendly and wouldn't put pockets in my dress (a feature of another dress that I liked). However, my dress was gorgeous and I felt like a princess on my wedding day. You don't have to spend thousands of dollars to get a gorgeous dress. Read less
Services Used: Dress & Attire
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Christina
Wedding:
7/3/2010
5.0/5.0
I'm pleased to say that I had a wonderful experience with finding my dress as well as the bridesmaids dresses. Based off quite a few horror stories I was not wanting to go to David's Bridal but my mom stated we should give them a try. I set up an appointment and was pleasantly surprised on the Customer Service. We had one representative who assisted us and really listened to what we were wanting. I made specific requests on my bridal gown and after trying on a few I realized the designs look better on a size 2 vs a size 10. At this time the rep found a few dresses that would better suit me. She found the perfect dress for me...the dress did not need any alterations (totally lucked out!!) and the dress was on sale. A few months later I made another appointment for my 3 bridesmaids. Each girl looked stunning in a specific dress and we ordered them that day. Less than 4 weeks later the dresses were in and were the correct sizes. Based on past reviews we did not have alterations done in the store for the bridesmaids and found independant tailors.
I'm pleased to say that I had a wonderful experience with finding my dress as well as the bridesmaids dresses. Based off Read more...
I'm pleased to say that I had a wonderful experience with finding my dress as well as the bridesmaids dresses. Based off quite a few horror stories I was not wanting to go to David's Bridal but my mom stated we should give them a try. I set up an appointment and was pleasantly surprised on the Customer Service. We had one representative who assisted us and really listened to what we were wanting. I made specific requests on my bridal gown and after trying on a few I realized the designs look better on a size 2 vs a size 10. At this time the rep found a few dresses that would better suit me. She found the perfect dress for me...the dress did not need any alterations (totally lucked out!!) and the dress was on sale. A few months later I made another appointment for my 3 bridesmaids. Each girl looked stunning in a specific dress and we ordered them that day. Less than 4 weeks later the dresses were in and were the correct sizes. Based on past reviews we did not have alterations done in the store for the bridesmaids and found independant tailors. Read less
Services Used: Dress & Attire
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Candice
Wedding:
6/26/2010
0.5/5.0
I would NEVER recommend this store to anyone. I was a bridesmaid in my friends wedding last year and she chose her dress and all of our dresses from Davids Bridal. After seeing what she went through, I vowed I would never go to this store when I got married. I happened to be looking online and found a dress that I fell in love with, which happened to be at Davids Bridal. I went in the store solely to look at this one dress. Ended up not liking that dress, and of course had to try on a bunch of other ones. I did find "the dress" and bought it. That's where the nightmares started. The sales staff customer service is horrendous. They are very rude and not helpful at all. I also chose my daughters dress and when I went to buy it was told that it was discontinued and I could not order it in the right size or color, even though it wasn't on the discontinued rack. My girls had various issues with the purchase of their dresses. When I went for my daughters alterations, the dress didnt fit and I had to order another one, which I was told would be in 1 week before my wedding unless I ordered a bigger size. Then I had to pay a fortune for alterations because I had to order a bigger size. I was then told I would get a large discount on the alterations for my dress because of all the hassles. What a HUGE lie that was. My alterations ended up being over $300, which was almost the same price as my dress. I would NEVER recommend anyone to go to this store for anything. Their customer service is awful, their prices are outrageous, and it definitely is not worth your time to deal with this store. The only saving grace at this store is 1 consultant, Jennifer R, who was an absolute pleasure to work with.
I would NEVER recommend this store to anyone. I was a bridesmaid in my friends wedding last year and she chose her dress Read more...
I would NEVER recommend this store to anyone. I was a bridesmaid in my friends wedding last year and she chose her dress and all of our dresses from Davids Bridal. After seeing what she went through, I vowed I would never go to this store when I got married. I happened to be looking online and found a dress that I fell in love with, which happened to be at Davids Bridal. I went in the store solely to look at this one dress. Ended up not liking that dress, and of course had to try on a bunch of other ones. I did find "the dress" and bought it. That's where the nightmares started. The sales staff customer service is horrendous. They are very rude and not helpful at all. I also chose my daughters dress and when I went to buy it was told that it was discontinued and I could not order it in the right size or color, even though it wasn't on the discontinued rack. My girls had various issues with the purchase of their dresses. When I went for my daughters alterations, the dress didnt fit and I had to order another one, which I was told would be in 1 week before my wedding unless I ordered a bigger size. Then I had to pay a fortune for alterations because I had to order a bigger size. I was then told I would get a large discount on the alterations for my dress because of all the hassles. What a HUGE lie that was. My alterations ended up being over $300, which was almost the same price as my dress. I would NEVER recommend anyone to go to this store for anything. Their customer service is awful, their prices are outrageous, and it definitely is not worth your time to deal with this store. The only saving grace at this store is 1 consultant, Jennifer R, who was an absolute pleasure to work with. Read less
Services Used: Dress & Attire
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Sun&Sky
Wedding:
6/12/2010
1.7/5.0
Okay, I was going to buy my dress at david's bridal but decided against it. First, no walk-ins accepted. Second, the quality of dress you're getting isn't worth the price. I'm glad I had my cousin with me when I tried on dresses there, cause she told me I would be throwing my money away. I tried on one dress that I liked, but the material was very coarse. I decided to only buy my petticoat here, which was a hassle. I waited 2 hours to get the petticoat in the store. Then waited another 30 mins to check out. I was ignored completely. I'm thinking it's cause I was only buying a petticoat, but still they should work on customer service a bit more.
Okay, I was going to buy my dress at david's bridal but decided against it. First, no walk-ins accepted. Second, the Read more...
Okay, I was going to buy my dress at david's bridal but decided against it. First, no walk-ins accepted. Second, the quality of dress you're getting isn't worth the price. I'm glad I had my cousin with me when I tried on dresses there, cause she told me I would be throwing my money away. I tried on one dress that I liked, but the material was very coarse. I decided to only buy my petticoat here, which was a hassle. I waited 2 hours to get the petticoat in the store. Then waited another 30 mins to check out. I was ignored completely. I'm thinking it's cause I was only buying a petticoat, but still they should work on customer service a bit more. Read less
Services Used: Dress & Attire
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kwolak
Wedding:
10/17/2009
3.0/5.0
Everything up until the time I ordered and received my dress was flawless, and I had rave reviews about David's Bridal. Once you've spent your money, though, customer service seems to go out the window. I am so happy to be done with this place.

First incident: Bridesmaid Dresses
I got all my bridesmaids dresses from David's Bridal. The ones I picked out in January were on "Special Value," which the saleswomen told us meant that they were priced lower because they were going to be discontinued at some point (they don't know when). This is a used car salesman sales pitch they used on my wedding dress too - essentially, "You better buy it now, or it could be gone forever" kind of thing. Well, I pushed my bridesmaids to buy the dresses 9 months before the wedding, and wouldn't you know both the dress and the color are still offered at the store? Had I known that, I wouldn't have pushed my bridesmaids to buy so early.

Second Incident: Flower Girl Dresses
I have four flower girls, and in April we picked out the dresses we were going to use in my October wedding. We didn't order them at the time - we came back around the 4th of July to do that because we were worried about the kids growing. Well when we came back, they didn't have the sizes in the dresses for the girls to try on. That didn't irk me. What irked me was that NO stores in Wisconsin or Illinois had them. If we wanted to try on a dress in that size, we would have to go to Minneapolis. And no, they didn't know when more dresses were coming in. To her credit, the saleswoman was apologetic, and tried to help, but helping by bringing us other flower girl dresses in the correct sizes is idiotic. Dresses are built differently. Don't bring me a tea length dress for sizing the floor length dress. It doesn't work that way. We had to guess on the sizes, and we guessed wrong.

Third Incident: Alterations
First of all, just go elsewhere for your alterations. Yes, they do a good job, but it'll cost you big bucks. You can get them cheaper just about anywhere else.

Before my alterations, I asked about timing and when to get the dress pressed. They said to bring in the dress a week or two ahead of time and they would press it for free then. No appointment needed.

I had my fittings two months before my wedding. My dress is fairly poofy (tulle), so I asked again about when I would get it pressed. The alterations woman said she pressed it with the alterations, and if I wanted to get it pressed again, it would cost me $$$. The thing is, if you shove a poofy dress in a garment bag for two months, it's gonna bunch up and wrinkle. If I had known that the pressing would be done at alterations, I would have made my alterations date closer to my wedding date.

Fourth Incident: Returns
I found out that the long-line bra I bought for my wedding dress wouldn't work, so the alterations consultant brought me a store one to wear for my first fitting. I didn't buy the bra at the time, but made a note to pick one up before my fitting. I ended up getting one from the Schaumburg store. When I was there, they wanted to know if I needed the one with the boning or the seamless. Not realizing that there were two options, I wasn't sure which one I had used at my fitting (weeks before). I asked if I got one whether I could exchange it if it turned out to be the wrong one. They said that I could. When I was given the receipt to sign at the time of purchase, I directly asked about the "all sales are final" clause on the receipt and again double checked that I could exchange it. They told me that I could. Well, when I went back to the Vernon Hills store at the time of my last fitting, I realized it was the wrong bra and decided to exchange it. Well guess what - They said I couldn't (-even with the receipt and tags) because their return policy was of "equal or greater value" and the Schaumburg store sold me the bra that was more expensive. After going around with them for nearly ten minutes about how I was given incorrect information, they told me that I either needed to find something else in the store to buy to make it an even exchange or I needed to buy the one I needed completely separately. So I grudgingly went through the store to find a bracelet for my maid of honor, and brought it back, only to find out that I was $5 short of an even exchange. When I said I would eat the cost (because I was furious by that point), they said they couldn't do that - that their cashier system physically wouldn't allow it. I furiously went through the store trying to find something just a little more expensive when the manager came and found me and decided to allow me to exchange it after all (even though she "wasn't supposed to do it") - and repay me the difference without me having to make it an even exchange. That was nice of them. But it wasn't so nice that it took a half hour of bickering to have happen.

Bottom line:
If you want a generic, inexpensive wedding dress, David's Bridal has good dresses for the price. They will be very helpful up until the time you buy your dress. When you have your dress, however, don't go back - it's not worth the stress they give you.
Everything up until the time I ordered and received my dress was flawless, and I had rave reviews about David's Bridal. Read more...
Everything up until the time I ordered and received my dress was flawless, and I had rave reviews about David's Bridal. Once you've spent your money, though, customer service seems to go out the window. I am so happy to be done with this place.

First incident: Bridesmaid Dresses
I got all my bridesmaids dresses from David's Bridal. The ones I picked out in January were on "Special Value," which the saleswomen told us meant that they were priced lower because they were going to be discontinued at some point (they don't know when). This is a used car salesman sales pitch they used on my wedding dress too - essentially, "You better buy it now, or it could be gone forever" kind of thing. Well, I pushed my bridesmaids to buy the dresses 9 months before the wedding, and wouldn't you know both the dress and the color are still offered at the store? Had I known that, I wouldn't have pushed my bridesmaids to buy so early.

Second Incident: Flower Girl Dresses
I have four flower girls, and in April we picked out the dresses we were going to use in my October wedding. We didn't order them at the time - we came back around the 4th of July to do that because we were worried about the kids growing. Well when we came back, they didn't have the sizes in the dresses for the girls to try on. That didn't irk me. What irked me was that NO stores in Wisconsin or Illinois had them. If we wanted to try on a dress in that size, we would have to go to Minneapolis. And no, they didn't know when more dresses were coming in. To her credit, the saleswoman was apologetic, and tried to help, but helping by bringing us other flower girl dresses in the correct sizes is idiotic. Dresses are built differently. Don't bring me a tea length dress for sizing the floor length dress. It doesn't work that way. We had to guess on the sizes, and we guessed wrong.

Third Incident: Alterations
First of all, just go elsewhere for your alterations. Yes, they do a good job, but it'll cost you big bucks. You can get them cheaper just about anywhere else.

Before my alterations, I asked about timing and when to get the dress pressed. They said to bring in the dress a week or two ahead of time and they would press it for free then. No appointment needed.

I had my fittings two months before my wedding. My dress is fairly poofy (tulle), so I asked again about when I would get it pressed. The alterations woman said she pressed it with the alterations, and if I wanted to get it pressed again, it would cost me $$$. The thing is, if you shove a poofy dress in a garment bag for two months, it's gonna bunch up and wrinkle. If I had known that the pressing would be done at alterations, I would have made my alterations date closer to my wedding date.

Fourth Incident: Returns
I found out that the long-line bra I bought for my wedding dress wouldn't work, so the alterations consultant brought me a store one to wear for my first fitting. I didn't buy the bra at the time, but made a note to pick one up before my fitting. I ended up getting one from the Schaumburg store. When I was there, they wanted to know if I needed the one with the boning or the seamless. Not realizing that there were two options, I wasn't sure which one I had used at my fitting (weeks before). I asked if I got one whether I could exchange it if it turned out to be the wrong one. They said that I could. When I was given the receipt to sign at the time of purchase, I directly asked about the "all sales are final" clause on the receipt and again double checked that I could exchange it. They told me that I could. Well, when I went back to the Vernon Hills store at the time of my last fitting, I realized it was the wrong bra and decided to exchange it. Well guess what - They said I couldn't (-even with the receipt and tags) because their return policy was of "equal or greater value" and the Schaumburg store sold me the bra that was more expensive. After going around with them for nearly ten minutes about how I was given incorrect information, they told me that I either needed to find something else in the store to buy to make it an even exchange or I needed to buy the one I needed completely separately. So I grudgingly went through the store to find a bracelet for my maid of honor, and brought it back, only to find out that I was $5 short of an even exchange. When I said I would eat the cost (because I was furious by that point), they said they couldn't do that - that their cashier system physically wouldn't allow it. I furiously went through the store trying to find something just a little more expensive when the manager came and found me and decided to allow me to exchange it after all (even though she "wasn't supposed to do it") - and repay me the difference without me having to make it an even exchange. That was nice of them. But it wasn't so nice that it took a half hour of bickering to have happen.

Bottom line:
If you want a generic, inexpensive wedding dress, David's Bridal has good dresses for the price. They will be very helpful up until the time you buy your dress. When you have your dress, however, don't go back - it's not worth the stress they give you. Read less
Services Used: Dress & Attire
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jennifer13_us
Wedding:
9/26/2009
4.8/5.0
Everyone was very friendly and attentive and honest. When shopping for my dress the consultant took in to account what I was looking for and also gave me some other possible dresses and kept listening to what I did and did not like about each dress. The end result was the perfect dress which did not take long to find! Alterations were all complete ahead of schedule and all appointments were easy to make. Looking for bridesmaid dresses was made easy by the staff as well and the multiple David's locations made it easy for all my bridesmaids to order and pick up their dresses.
Everyone was very friendly and attentive and honest. When shopping for my dress the consultant took in to account what I Read more...
Everyone was very friendly and attentive and honest. When shopping for my dress the consultant took in to account what I was looking for and also gave me some other possible dresses and kept listening to what I did and did not like about each dress. The end result was the perfect dress which did not take long to find! Alterations were all complete ahead of schedule and all appointments were easy to make. Looking for bridesmaid dresses was made easy by the staff as well and the multiple David's locations made it easy for all my bridesmaids to order and pick up their dresses. Read less
Services Used: Dress & Attire
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aviqui
Wedding:
7/18/2009
3.6/5.0
David's Bridal's dresses are beautiful and I am very happy with them. The service at the store is reasonable but not exemplary.
David's Bridal's dresses are beautiful and I am very happy with them. The service at the store is reasonable but not Read more...
David's Bridal's dresses are beautiful and I am very happy with them. The service at the store is reasonable but not exemplary. Read less
Services Used: Dress & Attire
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ddsweety
Wedding:
7/18/2009
4.2/5.0
The lady who helped me find a wedding dress and bride's maid dresses was very nice! Though the prices she told me where way off when I went to get rung up. The prices were a good $300 off, I ended up getting the dress anyway. The dresses beads ended up falling off, not enough for guests to notice, but every so often you would hear a bead fall. The dress is very pretty and I was pleased with it on the wedding day and in the pictures. I thought the price for adding the buttens to put the train up was way to much money, and no one told us the cost of thse untill we got the bill. Over all I would say depending on the dress you will probably will get the best deal at David's Bridal.
The lady who helped me find a wedding dress and bride's maid dresses was very nice! Though the prices she told me where Read more...
The lady who helped me find a wedding dress and bride's maid dresses was very nice! Though the prices she told me where way off when I went to get rung up. The prices were a good $300 off, I ended up getting the dress anyway. The dresses beads ended up falling off, not enough for guests to notice, but every so often you would hear a bead fall. The dress is very pretty and I was pleased with it on the wedding day and in the pictures. I thought the price for adding the buttens to put the train up was way to much money, and no one told us the cost of thse untill we got the bill. Over all I would say depending on the dress you will probably will get the best deal at David's Bridal. Read less
Services Used: Dress & Attire
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Blushing Bride-To-Be
Wedding:
7/3/2009
3.4/5.0
I recommend going to David's Bridal if you're shopping early on - meaning your wedding day is not very soon. I bought my dress in October when my wedding wasn't until the following July, so there were no disasters here... but there could have been if I waited 'til the last minute. David's Bridal has a huge selection at decent prices - I liked the fact that I didn't have to shop around any other store to find the look that I was going for, however; they don't make things very easy and convenient for you, so don't expect top notch service.

First of all, as I was shopping for my bridal gown, I found a very pretty one that I fell in love with off of the $99 rack. After I said I'd take it, Jasmina said, "Oh no! I'm so sorry. This isn't on sale - it was put on the wrong rack. This dress is actually $350." I might've believed her too, if she didn't pull the exact same trick on my sister three years ago when SHE was getting married. I bought the dress anyway because it was the only one I liked but beware of this shady tactic!

Then the sales woman (I never caught her name) who was helping my bridesmaids had a bit of an attitude. She wasn't very helpful and often when we had questions or needed help she was off chatting with her coworkers.

THEN, two of the bridesmaid dresses were ordered WRONG! Thankfully, we still had time to send them back and get the correct styles, but that's only because we shopped so early. Things take FOREVER to get there. Did you know I wanted to buy some ribbon (just some RIBBON) and they had to order the correct color - they said it would take eight weeks. EIGHT WEEKS!!!

So again, if you have a lot of time and patience, David's Bridal is a great place to go. Big selection, reasonable prices. But I don't recommend going there if you have little time or high blood pressure. Haha!
I recommend going to David's Bridal if you're shopping early on - meaning your wedding day is not very soon. I bought my Read more...
I recommend going to David's Bridal if you're shopping early on - meaning your wedding day is not very soon. I bought my dress in October when my wedding wasn't until the following July, so there were no disasters here... but there could have been if I waited 'til the last minute. David's Bridal has a huge selection at decent prices - I liked the fact that I didn't have to shop around any other store to find the look that I was going for, however; they don't make things very easy and convenient for you, so don't expect top notch service.

First of all, as I was shopping for my bridal gown, I found a very pretty one that I fell in love with off of the $99 rack. After I said I'd take it, Jasmina said, "Oh no! I'm so sorry. This isn't on sale - it was put on the wrong rack. This dress is actually $350." I might've believed her too, if she didn't pull the exact same trick on my sister three years ago when SHE was getting married. I bought the dress anyway because it was the only one I liked but beware of this shady tactic!

Then the sales woman (I never caught her name) who was helping my bridesmaids had a bit of an attitude. She wasn't very helpful and often when we had questions or needed help she was off chatting with her coworkers.

THEN, two of the bridesmaid dresses were ordered WRONG! Thankfully, we still had time to send them back and get the correct styles, but that's only because we shopped so early. Things take FOREVER to get there. Did you know I wanted to buy some ribbon (just some RIBBON) and they had to order the correct color - they said it would take eight weeks. EIGHT WEEKS!!!

So again, if you have a lot of time and patience, David's Bridal is a great place to go. Big selection, reasonable prices. But I don't recommend going there if you have little time or high blood pressure. Haha! Read less
Services Used: Dress & Attire
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rahims_girl
Wedding:
5/24/2009
2.7/5.0
I went dress shopping with my sister. I tried on a lot of dresses and the lady I worked with was really nice. Finally I found one that I liked and to my surprise it was on sale for $99. The one that they had was a little too small so they sized me and ordered a new one and had it shipped to my house. When I received the dress it was huge. Like 4-5 sizes too big. So I called and they said to bring it in. they wanted me to pay to get it altered, another 2-300 dollars in total. I was so not going to do that. So I talked to them and then they finally agreed to give me a store credit. I was really upset about losing my dress. I wasn’t even sure I wanted the store credit. But I held on to it. Then one day I was waiting for my florist who was suppose to be meeting me there. I started just walking around with my sister looking at the dresses. I found one I liked. I pulled it off the rack and showed it to my sister, her eyes popped out. She thought it was beautiful. So I tried it on and it fit perfect. I used my credit towards my new dress. So I guess things worked out anyways, just not really due to their help.
I went dress shopping with my sister. I tried on a lot of dresses and the lady I worked with was really nice. Finally I Read more...
I went dress shopping with my sister. I tried on a lot of dresses and the lady I worked with was really nice. Finally I found one that I liked and to my surprise it was on sale for $99. The one that they had was a little too small so they sized me and ordered a new one and had it shipped to my house. When I received the dress it was huge. Like 4-5 sizes too big. So I called and they said to bring it in. they wanted me to pay to get it altered, another 2-300 dollars in total. I was so not going to do that. So I talked to them and then they finally agreed to give me a store credit. I was really upset about losing my dress. I wasn’t even sure I wanted the store credit. But I held on to it. Then one day I was waiting for my florist who was suppose to be meeting me there. I started just walking around with my sister looking at the dresses. I found one I liked. I pulled it off the rack and showed it to my sister, her eyes popped out. She thought it was beautiful. So I tried it on and it fit perfect. I used my credit towards my new dress. So I guess things worked out anyways, just not really due to their help. Read less
Services Used: Dress & Attire
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emily71178
Wedding:
5/16/2009
4.1/5.0
THE STAFF AT DAVID'S BRIDAL WERE VERY ATTENTIVE, AND I COULDN'T BEAT THE PRICE THAT I PAID FOR MY DRESS, THE ONLY ISSUE WE HAD WAS THEY DIDNT OFFER ENOUGH CHOICES IN THE BRIDESMAID DRESSES IN THE COLOR THAT WE CHOOSE.
THE STAFF AT DAVID'S BRIDAL WERE VERY ATTENTIVE, AND I COULDN'T BEAT THE PRICE THAT I PAID FOR MY DRESS, THE ONLY ISSUE WE Read more...
THE STAFF AT DAVID'S BRIDAL WERE VERY ATTENTIVE, AND I COULDN'T BEAT THE PRICE THAT I PAID FOR MY DRESS, THE ONLY ISSUE WE HAD WAS THEY DIDNT OFFER ENOUGH CHOICES IN THE BRIDESMAID DRESSES IN THE COLOR THAT WE CHOOSE. Read less
Services Used: Dress & Attire
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Julie
Wedding:
4/18/2009
3.6/5.0
I got my dress from David's Bridal and it was perfect. I didn't have the budget for a real expensive dress and was afraid I was going to end up with a dress I didn't really like because of that. When I got there I worked with a bridal consultant, Nancy, who learned all about what I wanted and didn't want. One thing I really liked is she put me in a dress I didn't want so she could see what I didn't like. It turned out, I actually liked more of it that I thought. The dress I got is one Nancy picked after hearing about everything I liked and didn't like from the other dresses. It was a discontinued dress, so I got it far under my original budget and was able to also get a veil, crinoline, and bra at 10% off. The only things I didn't like were that they only have dresses in sizes, and if they don't have your size you can't try that dress on. The other is the alterations. I needed my dress shortened and they were going to cut from the bottom, so I had to go elsewhere to get it altered.
I got my dress from David's Bridal and it was perfect. I didn't have the budget for a real expensive dress and was afraid Read more...
I got my dress from David's Bridal and it was perfect. I didn't have the budget for a real expensive dress and was afraid I was going to end up with a dress I didn't really like because of that. When I got there I worked with a bridal consultant, Nancy, who learned all about what I wanted and didn't want. One thing I really liked is she put me in a dress I didn't want so she could see what I didn't like. It turned out, I actually liked more of it that I thought. The dress I got is one Nancy picked after hearing about everything I liked and didn't like from the other dresses. It was a discontinued dress, so I got it far under my original budget and was able to also get a veil, crinoline, and bra at 10% off. The only things I didn't like were that they only have dresses in sizes, and if they don't have your size you can't try that dress on. The other is the alterations. I needed my dress shortened and they were going to cut from the bottom, so I had to go elsewhere to get it altered. Read less
Services Used: Dress & Attire
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horeya
Wedding:
7/19/2008
2.9/5.0
My bridesmaids' dressere were from Davids Bridal. They were very pretty, and turned out great, but ordering them was a nightmare. David's bridal almost always had a mistake in their system for each girls, and got many of the orders confused. They also werent very friendly when I was in the store.
My bridesmaids' dressere were from Davids Bridal. They were very pretty, and turned out great, but ordering them was a Read more...
My bridesmaids' dressere were from Davids Bridal. They were very pretty, and turned out great, but ordering them was a nightmare. David's bridal almost always had a mistake in their system for each girls, and got many of the orders confused. They also werent very friendly when I was in the store. Read less
Services Used: Dress & Attire
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JoLynn
Wedding:
4/13/2008
5.0/5.0
I was very impressed with the service at David's Bridal. I went in 4 seperate times to try on dresses. Their selection was amazing-- which of course only made the choosing even harder!! LOL. Their customer service was great. I actually had second thougths about the dress I purchased, and they allowed me to exchange it for another dress. And they had great discounts for all the accessories and bridesmaid dresses because I bought my gown through them.
I was very impressed with the service at David's Bridal. I went in 4 seperate times to try on dresses. Their selection was Read more...
I was very impressed with the service at David's Bridal. I went in 4 seperate times to try on dresses. Their selection was amazing-- which of course only made the choosing even harder!! LOL. Their customer service was great. I actually had second thougths about the dress I purchased, and they allowed me to exchange it for another dress. And they had great discounts for all the accessories and bridesmaid dresses because I bought my gown through them. Read less
Services Used: Dress & Attire
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Melissa
Wedding:
3/27/2008
4.6/5.0
I know lots of people are turned off by "off the rack", however, my dress was so lovely and perfect for me. The staff were incredibly patient as I tried on what seemed like every dress they had in the store. They didn't try to "upsell" me too much either, e.g. get this tiara, and those gloves, etc.
I know lots of people are turned off by "off the rack", however, my dress was so lovely and perfect for me. The staff were Read more...
I know lots of people are turned off by "off the rack", however, my dress was so lovely and perfect for me. The staff were incredibly patient as I tried on what seemed like every dress they had in the store. They didn't try to "upsell" me too much either, e.g. get this tiara, and those gloves, etc. Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
2/29/2008
2.6/5.0
The service was okay but they seemed to be confused. I had 2 different sale representatives and neither one were the ones that originally helped me. The person that hemmed my dress was in a hurry to do it and talked real fast. The prices that they had listed on the walls of their fitting room weren't consistent to the actual price that is given when you make the sale. All in all it wasn't bad for the price, but I can say that I do like how they carry plus size dresses.
The service was okay but they seemed to be confused. I had 2 different sale representatives and neither one were the ones Read more...
The service was okay but they seemed to be confused. I had 2 different sale representatives and neither one were the ones that originally helped me. The person that hemmed my dress was in a hurry to do it and talked real fast. The prices that they had listed on the walls of their fitting room weren't consistent to the actual price that is given when you make the sale. All in all it wasn't bad for the price, but I can say that I do like how they carry plus size dresses. Read less
Services Used: Dress & Attire
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lala25
Wedding:
1/27/2008
4.3/5.0
Overall good experience. great price for the dress.
Overall good experience. great price for the dress.
Overall good experience. great price for the dress. Read less
Services Used: Dress & Attire
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Rayola08
Wedding:
1/5/2008
4.7/5.0
David's Bridal's staff and dress selection was awesome...I would tell any of my friends to go there for their wedding.
David's Bridal's staff and dress selection was awesome...I would tell any of my friends to go there for their wedding.
David's Bridal's staff and dress selection was awesome...I would tell any of my friends to go there for their wedding. Read less
Services Used: Dress & Attire
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CathyMTM
Wedding:
12/22/2007
3.5/5.0
I found a beautiful dress that was perfectly altered for a total of $166. An amazing deal. I did feel very uncomfortable with the woman who ran the fittings, but when my mother called and talked about it they were extremely quick to figure something out and quite timely about it. A very amazing deal!
I found a beautiful dress that was perfectly altered for a total of $166. An amazing deal. I did feel very uncomfortable Read more...
I found a beautiful dress that was perfectly altered for a total of $166. An amazing deal. I did feel very uncomfortable with the woman who ran the fittings, but when my mother called and talked about it they were extremely quick to figure something out and quite timely about it. A very amazing deal! Read less
Services Used: Dress & Attire
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Ana Sofia
Wedding:
10/12/2007
5.0/5.0
My experience with Davids Bridal in Vernonhills was great I just love the service and my wedding dress was perfect
My experience with Davids Bridal in Vernonhills was great I just love the service and my wedding dress was perfect
My experience with Davids Bridal in Vernonhills was great I just love the service and my wedding dress was perfect Read less
Services Used: Unique Services
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Christina
Wedding:
10/6/2007
5.0/5.0
The Staff was great very proffesional and knowledgeable. Very helpful and very flexible
The Staff was great very proffesional and knowledgeable. Very helpful and very flexible
The Staff was great very proffesional and knowledgeable. Very helpful and very flexible Read less
Services Used: Dress & Attire
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jramsay
Wedding:
9/15/2007
4.2/5.0
I really loved the ladies at this location. I have heard many horror stories about stores like David's Bridal, so I shopped around and found that the attention and quality of the dresses they offered were unmatched. I really didn't want anything too flashy and I had particular concerns about how I would eat, walk and boogie in my dress. I was able to try on many, many dresses and they were all so knowledgeable about what style would look good on me!! I had made a decision. I bought my dress, got it home, had it for about 2 weeks, put it on again.....and HATED IT!! In my mind I kept picturing myself in another dress. This is a horrible feeling to have, I mean you only have one chance to get it right. So I marched myself back to David's Bridal and to my surprise they exchanged my dress...no questions asked!! I was so thankful and appreciated that they understood how important this decision was for me. My bridesmaids also got their dresses from David's Bridal and again they were allowed to try on as many dresses as they wanted until they collectively found the one that fit them all. My suggestion here is that you invite ALL your bridesmaids to pick out thier dress and if your like me and just want them to be comfortable, let them decide. You pick the color, they pick the dress!!
I really loved the ladies at this location. I have heard many horror stories about stores like David's Bridal, so I Read more...
I really loved the ladies at this location. I have heard many horror stories about stores like David's Bridal, so I shopped around and found that the attention and quality of the dresses they offered were unmatched. I really didn't want anything too flashy and I had particular concerns about how I would eat, walk and boogie in my dress. I was able to try on many, many dresses and they were all so knowledgeable about what style would look good on me!! I had made a decision. I bought my dress, got it home, had it for about 2 weeks, put it on again.....and HATED IT!! In my mind I kept picturing myself in another dress. This is a horrible feeling to have, I mean you only have one chance to get it right. So I marched myself back to David's Bridal and to my surprise they exchanged my dress...no questions asked!! I was so thankful and appreciated that they understood how important this decision was for me. My bridesmaids also got their dresses from David's Bridal and again they were allowed to try on as many dresses as they wanted until they collectively found the one that fit them all. My suggestion here is that you invite ALL your bridesmaids to pick out thier dress and if your like me and just want them to be comfortable, let them decide. You pick the color, they pick the dress!! Read less
Services Used: Dress & Attire
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Beth
Wedding:
8/12/2007
4.0/5.0
I had an excellent time while finding me dress at this location. Although I did feel some pressure at certain points to buy certain things that I wasn't ready for. If you know you are going to need to buy your veil/dress/under wear for your day, buy it when you buy the dress! I made the mistake of saying no when they offered me the 1o% discount (for those things) when I bought the dress and I ended up needing to buy those things from them and I didn't get the discount since I didn't buy them at the same time. My only real complaint is that they wouldn't give me time to think of I needed those things. My only choice was buy them now and not let me shop around and get the discount or don't buy them now, shop around and possibly end up needing to get them and not get the discount.
I had an excellent time while finding me dress at this location. Although I did feel some pressure at certain points to Read more...
I had an excellent time while finding me dress at this location. Although I did feel some pressure at certain points to buy certain things that I wasn't ready for. If you know you are going to need to buy your veil/dress/under wear for your day, buy it when you buy the dress! I made the mistake of saying no when they offered me the 1o% discount (for those things) when I bought the dress and I ended up needing to buy those things from them and I didn't get the discount since I didn't buy them at the same time. My only real complaint is that they wouldn't give me time to think of I needed those things. My only choice was buy them now and not let me shop around and get the discount or don't buy them now, shop around and possibly end up needing to get them and not get the discount. Read less
Services Used: Dress & Attire
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aprilenger
Wedding:
8/3/2007
4.0/5.0
I went in and on the same day I walked out with my dress, jewelry, and shoes. The price was great, and the service was wonderful. They were very helpful and quick with the service.
I went in and on the same day I walked out with my dress, jewelry, and shoes. The price was great, and the service was Read more...
I went in and on the same day I walked out with my dress, jewelry, and shoes. The price was great, and the service was wonderful. They were very helpful and quick with the service. Read less
Services Used: Dress & Attire, Jewelry
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Niccole C.
Wedding:
6/16/2007
4.8/5.0
Check tags and items to make sure they are what you ordered. There was the correct tag on the wrong color dress that I ordered. David's Bridal fixed the problem very quickly, so I was happy with their response.
Check tags and items to make sure they are what you ordered. There was the correct tag on the wrong color dress that I Read more...
Check tags and items to make sure they are what you ordered. There was the correct tag on the wrong color dress that I ordered. David's Bridal fixed the problem very quickly, so I was happy with their response. Read less
Services Used: Dress & Attire
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Christa
Wedding:
6/16/2007
3.6/5.0
I loved my dress, but pretty much came to it on my own. The service was friendly, but low-key. I liked how they let my maid of honor take pictures to see how it photographed on me. I had it altered there and the woman who pinned it to size was very nice. I was impressed by the quality of the dress/alterations for the value! It looked much more expensive and I really did feel wonderful in it. I would most recommend David's Bridal for their value for budget.
I loved my dress, but pretty much came to it on my own. The service was friendly, but low-key. I liked how they let my Read more...
I loved my dress, but pretty much came to it on my own. The service was friendly, but low-key. I liked how they let my maid of honor take pictures to see how it photographed on me. I had it altered there and the woman who pinned it to size was very nice. I was impressed by the quality of the dress/alterations for the value! It looked much more expensive and I really did feel wonderful in it. I would most recommend David's Bridal for their value for budget. Read less
Services Used: Dress & Attire
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Tina
Wedding:
5/19/2007
4.7/5.0
David's Bridal was extremely helpful and the prices was very reasonable. I had no problem getting an appointment, and the staff was very friendly. I got my dress for 350 dollars only and it was beautiful.
David's Bridal was extremely helpful and the prices was very reasonable. I had no problem getting an appointment, and the Read more...
David's Bridal was extremely helpful and the prices was very reasonable. I had no problem getting an appointment, and the staff was very friendly. I got my dress for 350 dollars only and it was beautiful. Read less
Services Used: Dress & Attire, Jewelry, Wedding Planning
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bears2007
Wedding:
3/10/2007
1.0/5.0
This has to be the WORST David's Bridal management of all time. I went to this one because it was close to my house. My bridesmaids bought their dresses there. When it came time to look for my dress, I couldn't believe their strict "off the rack" policy.

I tried on a dress I liked, but it had a rip in the side. So I asked the lady, "I would have to buy this dress, as is?" "Yes." "even though it is ripped?" "Yes, but we offer reasonable alteration services..." Are you kidding? You want me to spend $500 on a ripped dress on my wedding, when there are brand new ones somewhere else?

Luckily I took my business elsewhere, to the one in Lombard, where they gladly ordered me a brand new dress, for the same price I would have paid at the Vernon Hills store for a ripped one.
This has to be the WORST David's Bridal management of all time. I went to this one because it was close to my house. My Read more...
This has to be the WORST David's Bridal management of all time. I went to this one because it was close to my house. My bridesmaids bought their dresses there. When it came time to look for my dress, I couldn't believe their strict "off the rack" policy.

I tried on a dress I liked, but it had a rip in the side. So I asked the lady, "I would have to buy this dress, as is?" "Yes." "even though it is ripped?" "Yes, but we offer reasonable alteration services..." Are you kidding? You want me to spend $500 on a ripped dress on my wedding, when there are brand new ones somewhere else?

Luckily I took my business elsewhere, to the one in Lombard, where they gladly ordered me a brand new dress, for the same price I would have paid at the Vernon Hills store for a ripped one. Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
6/3/2006
2.2/5.0
I wish I would have shopped around more but the first thing I wanted to do when I got engaged was buy my wedding gown. I found a beautiful one but spent way more than I should have, however I did not find that out until after all was said and done. We also had several customer service issues with them when it came to my bridesmaids. But they gave gorgeous dresses, if that's all your worried about!
I wish I would have shopped around more but the first thing I wanted to do when I got engaged was buy my wedding gown. I Read more...
I wish I would have shopped around more but the first thing I wanted to do when I got engaged was buy my wedding gown. I found a beautiful one but spent way more than I should have, however I did not find that out until after all was said and done. We also had several customer service issues with them when it came to my bridesmaids. But they gave gorgeous dresses, if that's all your worried about! Read less
Services Used: Dress & Attire
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ljerousek
Wedding:
9/30/2005
5.0/5.0
Absolutely wonderful! I don't know what to say. I got my dress on sale so it was definitely in my budget. This was only the store for my wedding dress. We did not get the bridesmaid's dresses from David's Bridal, although, maybe we should have.
Absolutely wonderful! I don't know what to say. I got my dress on sale so it was definitely in my budget. This was only Read more...
Absolutely wonderful! I don't know what to say. I got my dress on sale so it was definitely in my budget. This was only the store for my wedding dress. We did not get the bridesmaid's dresses from David's Bridal, although, maybe we should have. Read less
Services Used: Dress & Attire
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Stephanie
Wedding:
6/24/2005
1.8/5.0
I loved my dress and totally did not expect to find it here. They were great on the initial visit- even told me that I could excahange my dress for a smaller size if I needed to later, which was not the truth. They said that to get me to buy the dress, then told me later that there are no returns or exchanges and that alterations would be an additional $200. And they kept calling to harass me about picking out bridesmaid dresses when I clearly told them at least 10 times that my bridesmaids were picking out their dresses on their own- just something black and I didn't need their assistance. The professionalism and service sucked- but the dress was a steal!
I loved my dress and totally did not expect to find it here. They were great on the initial visit- even told me that I Read more...
I loved my dress and totally did not expect to find it here. They were great on the initial visit- even told me that I could excahange my dress for a smaller size if I needed to later, which was not the truth. They said that to get me to buy the dress, then told me later that there are no returns or exchanges and that alterations would be an additional $200. And they kept calling to harass me about picking out bridesmaid dresses when I clearly told them at least 10 times that my bridesmaids were picking out their dresses on their own- just something black and I didn't need their assistance. The professionalism and service sucked- but the dress was a steal! Read less
Services Used: Dress & Attire
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Gretchen
Wedding:
2/12/2005
3.0/5.0
David's Bridal is good if you have a tight budget and aren't concerned about the originality of your dress. Also, their alterations department gets the job done but isn't necessarily the friendliest. If you're looking for a unique gown and people who will cater to you, David's Bridal is not the place to go.
David's Bridal is good if you have a tight budget and aren't concerned about the originality of your dress. Also, their Read more...
David's Bridal is good if you have a tight budget and aren't concerned about the originality of your dress. Also, their alterations department gets the job done but isn't necessarily the friendliest. If you're looking for a unique gown and people who will cater to you, David's Bridal is not the place to go. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I LOVED my dress and loved both my sales person and the seamstress that did my alterations. I know of others who have had hit or miss experiences, but overall highly recommended from me!
I LOVED my dress and loved both my sales person and the seamstress that did my alterations. I know of others who have had Read more...
I LOVED my dress and loved both my sales person and the seamstress that did my alterations. I know of others who have had hit or miss experiences, but overall highly recommended from me! Read less
Services Used: Dress & Attire
Bg20
Anonymous
Wedding:
2+ years ago
4.0/5.0
David's Bridal was very responsive, I asked them about their dresses on sales, and they patiently pulled them out so I can try them out. My dress was beautiful and on sale! They went through how to do alterations, and also helped my mom find the perfect dress for her. Overall very pleased!
David's Bridal was very responsive, I asked them about their dresses on sales, and they patiently pulled them out so I can Read more...
David's Bridal was very responsive, I asked them about their dresses on sales, and they patiently pulled them out so I can try them out. My dress was beautiful and on sale! They went through how to do alterations, and also helped my mom find the perfect dress for her. Overall very pleased! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.2/5.0
I was a MOH in July and we got the dresses back in November. When we went the bride specified the color she wanted for the dress. We tried on dresses for nearly 3 hours and found one that the bride loved. As we were going to pay for the dress, the consultant said, "Sorry but I guess this dress doesn't come in the color you wanted." I was livid. We ended up picking another dress but the bride wasn't happy. The staff should be familiar with the stock. Terrible. I hope I can get the bridesmaid dresses for my wedding elsewhere.
I was a MOH in July and we got the dresses back in November. When we went the bride specified the color she wanted for the Read more...
I was a MOH in July and we got the dresses back in November. When we went the bride specified the color she wanted for the dress. We tried on dresses for nearly 3 hours and found one that the bride loved. As we were going to pay for the dress, the consultant said, "Sorry but I guess this dress doesn't come in the color you wanted." I was livid. We ended up picking another dress but the bride wasn't happy. The staff should be familiar with the stock. Terrible. I hope I can get the bridesmaid dresses for my wedding elsewhere. Read less
Services Used: Dress & Attire
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Kim
Wedding:
8/9/2003
4.7/5.0
David's Bridal offers gorgeous dresses for good prices. Their employees are very nice & professional. I loved working with them and would use them again. The only problem I had with them was that they kept promising dates that the bridesmaids dresses would be here and they kept not showing up. They were very professional every time I called the store and it was eventually taken care of.
David's Bridal offers gorgeous dresses for good prices. Their employees are very nice & professional. I loved working with Read more...
David's Bridal offers gorgeous dresses for good prices. Their employees are very nice & professional. I loved working with them and would use them again. The only problem I had with them was that they kept promising dates that the bridesmaids dresses would be here and they kept not showing up. They were very professional every time I called the store and it was eventually taken care of. Read less
Services Used: Dress & Attire
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Jennifer Bailey
Wedding:
6/21/2002
3.0/5.0
they were kinda rude
they were kinda rude
they were kinda rude Read less
Services Used: Dress & Attire

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700 N Milwaukee Ave, Vernon Hills, IL 60061 See On Map
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