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Deluxe Limousine Service

Agawam , MA

LOCATION

81 Ramah Circle
Agawam, MA 01001 US

PHONE

413-821-0069

WEBSITE

View website
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Transportation

REVIEWS

4.0
out of 5.0
4.2/5.0
4.0/5.0
3.9/5.0
3.7/5.0
4.0/5.0
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Anonymous
Wedding:
Recently Married
0.5/5.0
No show; no call; no answer; No good.

If you need the gory details …

I booked the limo 5 weeks ahead. A 50% deposit was charged to my credit card.
I confirmed the reservation a week ahead by e-mail and was assured all was in order.
At that time DLS charged the balance plus an unauthorized 20% tip to my credit card.

The pick-up time came and went – no limo, no phone call. During the following 45 minutes, I called the driver’s cell phone twice, and the DLS main phone number once. No answer, just voicemail. All three messages went unanswered. We cobbled together alternate transportation for the group and left.

Two days later, “Ed” from DLS left a message on my home phone asking me to call. When I did, “Ed” was not there. I have disputed the two charges to my credit card.

As of 4/1/14 DLS has a rating of F with the Better Business Bureau:
http://www.bbb.org/central-western-massachusetts/business-reviews/limousine-service/deluxe-limousine-service-in-agawam-ma-202317

You’ve been warned. If you’re crazy enough to do business with these guys, you deserve what you get.
No show; no call; no answer; No good.

If you need the gory details …

I booked the limo 5 weeks ahead. A Read more...
No show; no call; no answer; No good.

If you need the gory details …

I booked the limo 5 weeks ahead. A 50% deposit was charged to my credit card.
I confirmed the reservation a week ahead by e-mail and was assured all was in order.
At that time DLS charged the balance plus an unauthorized 20% tip to my credit card.

The pick-up time came and went – no limo, no phone call. During the following 45 minutes, I called the driver’s cell phone twice, and the DLS main phone number once. No answer, just voicemail. All three messages went unanswered. We cobbled together alternate transportation for the group and left.

Two days later, “Ed” from DLS left a message on my home phone asking me to call. When I did, “Ed” was not there. I have disputed the two charges to my credit card.

As of 4/1/14 DLS has a rating of F with the Better Business Bureau:
http://www.bbb.org/central-western-massachusetts/business-reviews/limousine-service/deluxe-limousine-service-in-agawam-ma-202317

You’ve been warned. If you’re crazy enough to do business with these guys, you deserve what you get. Read less
Services Used: Transportation
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Private User
Wedding:
12/7/2013
5.0/5.0
Deluxe Limo provided an immaculately clean white limo for our wedding. The driver, Ed Pastulla, was incredible! He arrived on time and helped me get into the limo, and made sure my dress didn't get dirty. He explained how to control the heat and radio for the ride there and back. Once we arrived at the venue, Ed assisted my bridesmaids out of the limo and into the building. He ran back and forth into the the venue to speak with the wedding coordinator to make sure eveything was running on time and he helped bring in the bouquets. Ed even backed the limo right up to the door so I wouldn't have to walk as far with my train dragging on the ground!

The ride back home was delighful! Champagne was provided for us on the ride home. We had specifically requested a certain kind of champagne which Ed was unfamiliar with and he researched it and bought it just for us! He poured us both a glass of chapagne with glasses from his wedding 40 years prior!

When we arrived home; Ed waited outside the limo while my new husband got things ready inside the house. I even took note that Ed noticed our Christmas decorations on the front porch got knocked over, and he fixed them. Ed, held the house door open for us while my new hubby carried me over the threshold!

Ed P. was a fantastic gentleman limo driver. We definitely recommend Deluxe Limo...and especially Ed!!!!
Deluxe Limo provided an immaculately clean white limo for our wedding. The driver, Ed Pastulla, was incredible! He arrived Read more...
Deluxe Limo provided an immaculately clean white limo for our wedding. The driver, Ed Pastulla, was incredible! He arrived on time and helped me get into the limo, and made sure my dress didn't get dirty. He explained how to control the heat and radio for the ride there and back. Once we arrived at the venue, Ed assisted my bridesmaids out of the limo and into the building. He ran back and forth into the the venue to speak with the wedding coordinator to make sure eveything was running on time and he helped bring in the bouquets. Ed even backed the limo right up to the door so I wouldn't have to walk as far with my train dragging on the ground!

The ride back home was delighful! Champagne was provided for us on the ride home. We had specifically requested a certain kind of champagne which Ed was unfamiliar with and he researched it and bought it just for us! He poured us both a glass of chapagne with glasses from his wedding 40 years prior!

When we arrived home; Ed waited outside the limo while my new husband got things ready inside the house. I even took note that Ed noticed our Christmas decorations on the front porch got knocked over, and he fixed them. Ed, held the house door open for us while my new hubby carried me over the threshold!

Ed P. was a fantastic gentleman limo driver. We definitely recommend Deluxe Limo...and especially Ed!!!! Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
4.8/5.0
We had a one way trip, and they accomodated with the price and the service. The driver was super helpful and it was an awesome ride!
We had a one way trip, and they accomodated with the price and the service. The driver was super helpful and it was an Read more...
We had a one way trip, and they accomodated with the price and the service. The driver was super helpful and it was an awesome ride! Read less
Services Used: Transportation
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Sara
Wedding:
7/21/2012
0.9/5.0
When first meeting with the owner of this company, it seemed like a match made in heaven. That, unfortunately, only lasted for that one day. The limo that arrived on my wedding day was dirty. There was no champagne or linen/table as was stated in the initial meeting. The a/c didn't work (it was July!) and the driver drove like a crazy person. The driver didn't learn the bride's name, know directions to the church, or do anything out of his way to make sure the wedding party was comfortable. I would never recommend this service to another bride.
When first meeting with the owner of this company, it seemed like a match made in heaven. That, unfortunately, only lasted Read more...
When first meeting with the owner of this company, it seemed like a match made in heaven. That, unfortunately, only lasted for that one day. The limo that arrived on my wedding day was dirty. There was no champagne or linen/table as was stated in the initial meeting. The a/c didn't work (it was July!) and the driver drove like a crazy person. The driver didn't learn the bride's name, know directions to the church, or do anything out of his way to make sure the wedding party was comfortable. I would never recommend this service to another bride. Read less
Services Used: Transportation
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Jocelyn
Wedding:
7/21/2012
5.0/5.0
This company was professional. The owner gave us a great price for transportation to and from our wedding. Our driver allowed us one extra stop on the way home since my mother and sister needed a ride back home. He was excellent.
This company was professional. The owner gave us a great price for transportation to and from our wedding. Our driver Read more...
This company was professional. The owner gave us a great price for transportation to and from our wedding. Our driver allowed us one extra stop on the way home since my mother and sister needed a ride back home. He was excellent. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
4.3/5.0
Much more than just a limousine service. If you'd like little details, you dont think of because you're so consumed by the fact it's your wedding day, to be taken care of, this company's limo drivers will take care of them for you. From keeping my dress clean and intact to flipping my blusher before I walked down the aisle, my limo driver was on it!
Much more than just a limousine service. If you'd like little details, you dont think of because you're so consumed by the Read more...
Much more than just a limousine service. If you'd like little details, you dont think of because you're so consumed by the fact it's your wedding day, to be taken care of, this company's limo drivers will take care of them for you. From keeping my dress clean and intact to flipping my blusher before I walked down the aisle, my limo driver was on it! Read less
Services Used: Transportation
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Mo0702
Wedding:
9/24/2011
2.5/5.0
I was driven from a hotel to my venue, and then from my venue back to the hotel at the end of the night. The driver was there on time both times and he was very courteous. We tipped him everything we had on us which was $30. I thought for a total of 40 minutes in the limo (especially since he left and worked other jobs until it was time to come back for us) that it was sufficient. The day we got home from our honeymoon, I received a nasty text message from someone affiliated with the company telling my husband that we owe the driver another $50. for the tip. I was furious!! I was charged $500.00 for 40 minutes TOPS in the limo, and you have the nerve to tell my husband he "OWES" you more of a tip. Well, that is the last nickel you will EVER get from us. I will never use this company again, i don't care if i have to walk! (we did end up giving him the extra $50. even though we did not feel he deserved it)
I was driven from a hotel to my venue, and then from my venue back to the hotel at the end of the night. The driver was Read more...
I was driven from a hotel to my venue, and then from my venue back to the hotel at the end of the night. The driver was there on time both times and he was very courteous. We tipped him everything we had on us which was $30. I thought for a total of 40 minutes in the limo (especially since he left and worked other jobs until it was time to come back for us) that it was sufficient. The day we got home from our honeymoon, I received a nasty text message from someone affiliated with the company telling my husband that we owe the driver another $50. for the tip. I was furious!! I was charged $500.00 for 40 minutes TOPS in the limo, and you have the nerve to tell my husband he "OWES" you more of a tip. Well, that is the last nickel you will EVER get from us. I will never use this company again, i don't care if i have to walk! (we did end up giving him the extra $50. even though we did not feel he deserved it) Read less
Services Used: Transportation
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Ashley
Wedding:
6/11/2011
4.3/5.0
Both of our drivers were great and Richie went above and behond. He really treated me like a princess. The limos were on time and we were given alcohol!
Both of our drivers were great and Richie went above and behond. He really treated me like a princess. The limos were on Read more...
Both of our drivers were great and Richie went above and behond. He really treated me like a princess. The limos were on time and we were given alcohol! Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
4.8/5.0
Great driver. Very sweet and helpful. Nice cl ean limo
Great driver. Very sweet and helpful. Nice cl ean limo
Great driver. Very sweet and helpful. Nice cl ean limo Read less
Services Used: Transportation
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shamikka
Wedding:
7/18/2009
4.9/5.0
the driver and other staff we great... the ride there and back was very smooth
the driver and other staff we great... the ride there and back was very smooth
the driver and other staff we great... the ride there and back was very smooth Read less
Services Used: Transportation
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