Nophoto 130

Diamond Nexus

Schaumburg , IL
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LOCATION

5 Woodfield Mall, 1318
Schaumburg, IL 60173 US (map)

WEBSITE

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ABOUT US

www.DiamondNexus.com We believe smart consumers should enjoy the beauty of a mined diamond without the exorbitant price tag. Reward Your Intelligence by getting the mined diamond look at... Read more
www.DiamondNexus.com We believe smart consumers should enjoy the beauty of a mined diamond without the exorbitant price tag. Reward Your Intelligence by getting the mined diamond look at a fraction of the price, and relax with the knowledge that your purchase is covered by our lifetime warranty. We have eco-friendly engagement rings, wedding bands, pendants, and more! Read less
Jewelry

INFO FOR JEWELRY

What kind of jewelry do you offer?
Custom Accessories, Custom Engagement Rings, Custom Wedding Bands, Designer Engagement Rings, Designer Wedding Bands

REVIEWS

3.3
out of 5.0
3.3/5.0
3.4/5.0
3.5/5.0
3.3/5.0
3.2/5.0
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Kathryn
Wedding:
7/24/2020
5.0/5.0
I have the Luna solitaire as my engagement ring and I also have the Honey earrings. I have not had any problems with my ring and it is BEAUTIFUL! My fiance got this ring for under $1000 and if we had gotten a mined diamond ring of the same size (1.5 carat) and excellent cut, clarity, and color; the ring would be at least $15,000 and as a budget conscious girl, I don't even plan on spending that on the whole wedding. The shipping was fast (I live in Japan and have everything shipped to FPO) and emails were received throughout the order and shipping process. I have picked out a DNL wedding band and a right hand ring as well. I would recommend them to anyone!
I have the Luna solitaire as my engagement ring and I also have the Honey earrings. I have not had any problems with my Read more...
I have the Luna solitaire as my engagement ring and I also have the Honey earrings. I have not had any problems with my ring and it is BEAUTIFUL! My fiance got this ring for under $1000 and if we had gotten a mined diamond ring of the same size (1.5 carat) and excellent cut, clarity, and color; the ring would be at least $15,000 and as a budget conscious girl, I don't even plan on spending that on the whole wedding. The shipping was fast (I live in Japan and have everything shipped to FPO) and emails were received throughout the order and shipping process. I have picked out a DNL wedding band and a right hand ring as well. I would recommend them to anyone! Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

Thank you so much for your purchase, Kathryn! We are so happy that you are pleased with our product and that you love the ring! Congratulations to you both on your new life together, and please let me know if there is ever anything I can assist you with! Jennifer London, Social Media Coordinator, Diamond Nexus.
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Anonymous
Wedding:
[Private]
1.0/5.0
My fiancé recently proposed to me with a diamond nexus engagement ring. After not even having the ring for one week, I began feeling insulted by my concerned family members telling me the ring looked fake. So finally today I went to a credible jeweler with my mother, after having the ring appraised we learned the gold was plated and the "diamond" was a poor quality cubic zirconia. The ring is going back to diamond nexus tomorrow. As for AIG the supposedly "super credible appraiser", they will also be hearing from me. The dimensions of the ring on the appraisal did not even match those of the ring I was given. Diamond nexus is a huge scam! I DO NOT recommend anyone purchase any jewelery whatsoever from this dishonest company, selling beyond poor quality garbage. The appraiser who appraised my ring told me I could get the same ring at a costume jewelry store. The embarrassment I had to go through with family and even from the appraiser is beyond unbelievable. I am disgraced and disgusted by this company. As a law student I will make sure I do what I can to get justice for myself and others who have been sucked into this companies fraudulent activities!
My fiancé recently proposed to me with a diamond nexus engagement ring. After not even having the ring for one week, I Read more...
My fiancé recently proposed to me with a diamond nexus engagement ring. After not even having the ring for one week, I began feeling insulted by my concerned family members telling me the ring looked fake. So finally today I went to a credible jeweler with my mother, after having the ring appraised we learned the gold was plated and the "diamond" was a poor quality cubic zirconia. The ring is going back to diamond nexus tomorrow. As for AIG the supposedly "super credible appraiser", they will also be hearing from me. The dimensions of the ring on the appraisal did not even match those of the ring I was given. Diamond nexus is a huge scam! I DO NOT recommend anyone purchase any jewelery whatsoever from this dishonest company, selling beyond poor quality garbage. The appraiser who appraised my ring told me I could get the same ring at a costume jewelry store. The embarrassment I had to go through with family and even from the appraiser is beyond unbelievable. I am disgraced and disgusted by this company. As a law student I will make sure I do what I can to get justice for myself and others who have been sucked into this companies fraudulent activities! Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

We are sorry that you are not happy with your Diamond Nexus engagement ring. Sometimes, depending on the size of the stone, people may assume it is not a natural mined diamond because it's very difficult to find, and usually very costly to purchase, a D in color, IF in clarity, Ideal cut mined diamond. It's not uncommon for a diamond jeweler to falsely claim that our stones are cubic zirconia but that is simply just not the case. Our Nexus stones are a patented product that cannot be sold by anyone other than us. Our stones are optically and physically identical to a perfect mined diamond, they are only different chemically. You can find information about our Nexus stones right on our website at:

http://www.diamondnexus.com/content/the-stones-we-use


Regarding the metals we use, any of our products on our website that are listed as 14k gold are not gold plated but solid gold. In fact, we generally use more gold in our rings than the average jewelry retailer. You can find more information about the metals we use on our website at:

http://www.diamondnexus.com/content/the-metals-we-craft
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Brittany
Wedding:
5/20/2017
5.0/5.0
My boyfriend just proposed over the weekend with a First Love ring under the clearance section. It was modified to 1.75 instead of 1.0 and I couldn't love it any more. We had talked about rings and looked at a few but I finally convinced him to go with Diamond Nexus. I just couldn't justify spending the money on a real diamond. We are both engineers and very successful at what we do so no one second guesses that the ring and honestly, the amount of people that have examined it haven't questioned it once. I couldn't be happier and I am so excited to be spending the rest of my life with this amazing man!
My boyfriend just proposed over the weekend with a First Love ring under the clearance section. It was modified to 1.75 Read more...
My boyfriend just proposed over the weekend with a First Love ring under the clearance section. It was modified to 1.75 instead of 1.0 and I couldn't love it any more. We had talked about rings and looked at a few but I finally convinced him to go with Diamond Nexus. I just couldn't justify spending the money on a real diamond. We are both engineers and very successful at what we do so no one second guesses that the ring and honestly, the amount of people that have examined it haven't questioned it once. I couldn't be happier and I am so excited to be spending the rest of my life with this amazing man! Read less
Services Used: Jewelry
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Anonymous
Wedding:
[Private]
5.0/5.0
Hubby got my ring from here--we did a custom design and believe me, there is no telling the difference between these and mined stones. What would easily have cost us $6,000 or more in a normal jewelry store was $965. Yes, you read that right! Check them out! Not only are they beautiful pieces, but you can feel good knowing they're also 100% conflict free!
Hubby got my ring from here--we did a custom design and believe me, there is no telling the difference between these and Read more...
Hubby got my ring from here--we did a custom design and believe me, there is no telling the difference between these and mined stones. What would easily have cost us $6,000 or more in a normal jewelry store was $965. Yes, you read that right! Check them out! Not only are they beautiful pieces, but you can feel good knowing they're also 100% conflict free! Read less
Services Used: Jewelry
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mistym
Wedding:
9/24/2016
1.6/5.0
I ordered earrings from Diamond Nexus during a clearance, and got an amazing deal. Unfortunately, I received an email two days later saying that the earrings I ordered sold out and they couldn't make another pair. I was offered a refund or exchange, just as anyone dissatisfied with their item would be offered. I spoke with Perry Weber from Customer Service, and he couldn't offer any discount whatsoever as an apology for DNL's mistake. By the time I was notified of the mistake, absolutely nothing remotely similar to the earrings I wanted was available, unless I wanted to pay 5 times what I had originally paid. Getting in touch with Customer Service was easy, but I was extremely disappointed in DNL for taking zero responsibility for their failure. Based on this experience, I'm very unlikely to order anything from them again.
I ordered earrings from Diamond Nexus during a clearance, and got an amazing deal. Unfortunately, I received an email two Read more...
I ordered earrings from Diamond Nexus during a clearance, and got an amazing deal. Unfortunately, I received an email two days later saying that the earrings I ordered sold out and they couldn't make another pair. I was offered a refund or exchange, just as anyone dissatisfied with their item would be offered. I spoke with Perry Weber from Customer Service, and he couldn't offer any discount whatsoever as an apology for DNL's mistake. By the time I was notified of the mistake, absolutely nothing remotely similar to the earrings I wanted was available, unless I wanted to pay 5 times what I had originally paid. Getting in touch with Customer Service was easy, but I was extremely disappointed in DNL for taking zero responsibility for their failure. Based on this experience, I'm very unlikely to order anything from them again. Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

Hi, My name is Jennifer London, Social Media Coordinator for Diamond Nexus. I want to apologize to you personally for the inconvenience and disappointment you had when trying to order from our special clearance sale. Unfortunately, there were items that had limited quantities and due to an error with our order system, a few extra orders had been submitted before we could stop them from going through. I will do everything that I can in order to assist you in making your experience with Diamond Nexus a positive one. Please email me at jennifer.london@diamondnexus.com and provide me with the name on the account so that I can look into options for you. Again, I am very sorry but I am positive that we can come to a solution for you. Sincerely, Jennifer London, Social Media Coordinator, Diamond Nexus.
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Anonymous
Wedding:
[Private]
1.0/5.0
This ring is obviously fake and everyone can tell. It looks no better than some cheap costume jewelry. It's not even a solid gold setting. Turns my finger green. I've had my ring for 2 years now and it has been cloudy since the first couple of weeks. No matter how much I clean it, within an hour after it has dried it looks awful again. Don't be a fool, buy a diamond alternative, but don't buy it from this company. They are no better than DeBeers. I think the only reason there aren't even more negative reviews against them is because people don't want their friends and family to see that 1. They opted for fake stones and 2. Got totally screwed over by this company in their attempt to find an affordable diamond alternative.
This ring is obviously fake and everyone can tell. It looks no better than some cheap costume jewelry. It's not even a Read more...
This ring is obviously fake and everyone can tell. It looks no better than some cheap costume jewelry. It's not even a solid gold setting. Turns my finger green. I've had my ring for 2 years now and it has been cloudy since the first couple of weeks. No matter how much I clean it, within an hour after it has dried it looks awful again. Don't be a fool, buy a diamond alternative, but don't buy it from this company. They are no better than DeBeers. I think the only reason there aren't even more negative reviews against them is because people don't want their friends and family to see that 1. They opted for fake stones and 2. Got totally screwed over by this company in their attempt to find an affordable diamond alternative. Read less
Services Used: Jewelry
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Alwx
Wedding:
12/30/2015
2.6/5.0
My fiancé and I loved our stone from diamond nexus! It was beautiful; HOWEVER, due to poor customer service, misleading quality claims, and a ridiculous warranty scam, we simply cannot recommend Diamond Nexus as a company. Our stone now a solid white rock, completely ruined and nothing like a diamond, and Diamond Nexus will not replace the stone. I strongly recommend looking elsewhere for ethical stones..
My fiancé and I loved our stone from diamond nexus! It was beautiful; HOWEVER, due to poor customer service, misleading Read more...
My fiancé and I loved our stone from diamond nexus! It was beautiful; HOWEVER, due to poor customer service, misleading quality claims, and a ridiculous warranty scam, we simply cannot recommend Diamond Nexus as a company. Our stone now a solid white rock, completely ruined and nothing like a diamond, and Diamond Nexus will not replace the stone. I strongly recommend looking elsewhere for ethical stones.. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
3.9/5.0
I didn't want to write this review but I'm so frustrated. I have loved DNL from the beginning when they first opened in Mayfair mall. My fiancé proposed to me less than a month ago. I took my ring in to be resized, only for them to tell me it would take 10-14 days (are you serious??). On the website, its states most cases it takes 7-10 days for repairs/resizing. They told me it needs to be sent to Milwaukee. I can drive to Milwaukee within an hour, why does it take so long to resize a ring? Here I am 12 days later and still no ring back. I am tired of having to explain why I don't have my ring to everybody who wants to see it :( This part of DNL is bad customer service.
I didn't want to write this review but I'm so frustrated. I have loved DNL from the beginning when they first opened in Read more...
I didn't want to write this review but I'm so frustrated. I have loved DNL from the beginning when they first opened in Mayfair mall. My fiancé proposed to me less than a month ago. I took my ring in to be resized, only for them to tell me it would take 10-14 days (are you serious??). On the website, its states most cases it takes 7-10 days for repairs/resizing. They told me it needs to be sent to Milwaukee. I can drive to Milwaukee within an hour, why does it take so long to resize a ring? Here I am 12 days later and still no ring back. I am tired of having to explain why I don't have my ring to everybody who wants to see it :( This part of DNL is bad customer service. Read less
Services Used: Jewelry
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Mandy
Wedding:
10/10/2015
4.7/5.0
Great alternative to high priced rings. I still feel that it is a little over priced for a CZ but it is actually a quality ring and great service if anything goes wrong with the stone or ring for your lifetime. My ring looks beautiful. Looks real and feels real. Only me and my fiance know the truth. A lot of people complain that they were fooled because they aren't real diamonds. I knew that all along but I can see where people would be mad if they didn't know. Now, with the lab created diamonds sold through them too, there should be less of an issue with that.
Great alternative to high priced rings. I still feel that it is a little over priced for a CZ but it is actually a quality Read more...
Great alternative to high priced rings. I still feel that it is a little over priced for a CZ but it is actually a quality ring and great service if anything goes wrong with the stone or ring for your lifetime. My ring looks beautiful. Looks real and feels real. Only me and my fiance know the truth. A lot of people complain that they were fooled because they aren't real diamonds. I knew that all along but I can see where people would be mad if they didn't know. Now, with the lab created diamonds sold through them too, there should be less of an issue with that. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
0.4/5.0
We purchased my engagement ring 6 months ago. Both my fiancé and I are in school, so we couldn't afford a real Diamond. I decided to try this company out. I have had my ring for 6 months and the center stone is already scratched. I called to complain and all they said is they could put new stone in. Am I going to have to keep sending my ring in every 6 months? The ring looks horrible now, I got so ashamed of wearing it because of the scratches, that I preferred to take it off. Now I have a useless ring, and I'm out 900 dollars which we couldn't really afford to begin with. I should have just bought a smaller real Diamond, at least it would have lasted.
We purchased my engagement ring 6 months ago. Both my fiancé and I are in school, so we couldn't afford a real Diamond. I Read more...
We purchased my engagement ring 6 months ago. Both my fiancé and I are in school, so we couldn't afford a real Diamond. I decided to try this company out. I have had my ring for 6 months and the center stone is already scratched. I called to complain and all they said is they could put new stone in. Am I going to have to keep sending my ring in every 6 months? The ring looks horrible now, I got so ashamed of wearing it because of the scratches, that I preferred to take it off. Now I have a useless ring, and I'm out 900 dollars which we couldn't really afford to begin with. I should have just bought a smaller real Diamond, at least it would have lasted. Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

Hello, let me introduce myself. My name is Jennifer London and I am the Social Media Coordinator for Diamond Nexus. I want to reach out to you regarding your ring and the repair issues that you have had. I am happy to offer assistance if you can please email me at jennifer.london@diamondnexus.com with your order number and name on the account. I am sorry that you have experienced scratches on your stone, but I can say that even a mined diamond can actually become scratched and if something came into contact with the ring causing this damage, there would be a chance that it was rough enough to also damage the metalwork as well. We should get the ring checked out for you and we will be more than happy to repair it to the original quality, and restore your faith in us! As a reminder for wear, we like to remind customers that they should always remove jewelry before exposure to chemicals or during any vigorous physical labor that might expose the ring to potential damage. I look forward to speaking with you soon and helping you repair the ring so that you can wear it proudly and enjoy showing it off again. Warmest regards, Jennifer London, Social Media Coordinator, Diamond Nexus.

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5 Woodfield Mall, 1318, Schaumburg, IL 60173 See On Map
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