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Diamond Nexus

Franklin , WI
CONTACT US
CONTACT US

LOCATION

5050 W. Ashland Way
Franklin, WI 53132 US (map)

PHONE

800-509-4990
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Contemporary Nexus Diamonds are technology's answer to natural splendor. Our manmade stones are are grown in a lab to look and act just as flawless, colorless mined diamonds. They are an... Read more
Contemporary Nexus Diamonds™ are technology's answer to natural splendor. Our manmade stones are are grown in a lab to look and act just as flawless, colorless mined diamonds. They are an heirloom-quality diamond simulant for engagement rings and fine jewelry. And they are fantastic. Learn more at www.diamondnexus.com. Read less
Jewelry

INFO FOR JEWELRY

What kind of jewelry do you offer?
Custom Accessories, Custom Engagement Rings, Custom Wedding Bands, Designer Engagement Rings, Designer Wedding Bands

REVIEWS

3.3
out of 5.0
3.3/5.0
3.4/5.0
3.5/5.0
3.3/5.0
3.3/5.0
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Kathryn
Wedding:
7/24/2020
5.0/5.0
I have the Luna solitaire as my engagement ring and I also have the Honey earrings. I have not had any problems with my ring and it is BEAUTIFUL! My fiance got this ring for under $1000 and if we had gotten a mined diamond ring of the same size (1.5 carat) and excellent cut, clarity, and color; the ring would be at least $15,000 and as a budget conscious girl, I don't even plan on spending that on the whole wedding. The shipping was fast (I live in Japan and have everything shipped to FPO) and emails were received throughout the order and shipping process. I have picked out a DNL wedding band and a right hand ring as well. I would recommend them to anyone!
I have the Luna solitaire as my engagement ring and I also have the Honey earrings. I have not had any problems with my Read more...
I have the Luna solitaire as my engagement ring and I also have the Honey earrings. I have not had any problems with my ring and it is BEAUTIFUL! My fiance got this ring for under $1000 and if we had gotten a mined diamond ring of the same size (1.5 carat) and excellent cut, clarity, and color; the ring would be at least $15,000 and as a budget conscious girl, I don't even plan on spending that on the whole wedding. The shipping was fast (I live in Japan and have everything shipped to FPO) and emails were received throughout the order and shipping process. I have picked out a DNL wedding band and a right hand ring as well. I would recommend them to anyone! Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

Thank you so much for your purchase, Kathryn! We are so happy that you are pleased with our product and that you love the ring! Congratulations to you both on your new life together, and please let me know if there is ever anything I can assist you with! Jennifer London, Social Media Coordinator, Diamond Nexus.
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Maya
Wedding:
8/10/2019
5.0/5.0
I received a Maya cut 2.0 carat ring in white gold when my now fiancee proposed to me. It is BEAUTIFUL! I'm a techie. I'm also a bit high maintenance yet cost-conscious (if that even exists). When I tell you that this diamond is perfect for me. It probably helps that both the ring and I share a name (Maya). :) I love the clarity and cut. I'm a science freak too so I love that fact that it was made. It feels like it was made for me! I've even been looking for my fiancee's ring on the site. They have some nice men's rings also.
I received a Maya cut 2.0 carat ring in white gold when my now fiancee proposed to me. It is BEAUTIFUL! I'm a techie. I'm Read more...
I received a Maya cut 2.0 carat ring in white gold when my now fiancee proposed to me. It is BEAUTIFUL! I'm a techie. I'm also a bit high maintenance yet cost-conscious (if that even exists). When I tell you that this diamond is perfect for me. It probably helps that both the ring and I share a name (Maya). :) I love the clarity and cut. I'm a science freak too so I love that fact that it was made. It feels like it was made for me! I've even been looking for my fiancee's ring on the site. They have some nice men's rings also. Read less
Services Used: Jewelry
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Anonymous
Wedding:
[Private]
1.0/5.0
My fiancé recently proposed to me with a diamond nexus engagement ring. After not even having the ring for one week, I began feeling insulted by my concerned family members telling me the ring looked fake. So finally today I went to a credible jeweler with my mother, after having the ring appraised we learned the gold was plated and the "diamond" was a poor quality cubic zirconia. The ring is going back to diamond nexus tomorrow. As for AIG the supposedly "super credible appraiser", they will also be hearing from me. The dimensions of the ring on the appraisal did not even match those of the ring I was given. Diamond nexus is a huge scam! I DO NOT recommend anyone purchase any jewelery whatsoever from this dishonest company, selling beyond poor quality garbage. The appraiser who appraised my ring told me I could get the same ring at a costume jewelry store. The embarrassment I had to go through with family and even from the appraiser is beyond unbelievable. I am disgraced and disgusted by this company. As a law student I will make sure I do what I can to get justice for myself and others who have been sucked into this companies fraudulent activities!
My fiancé recently proposed to me with a diamond nexus engagement ring. After not even having the ring for one week, I Read more...
My fiancé recently proposed to me with a diamond nexus engagement ring. After not even having the ring for one week, I began feeling insulted by my concerned family members telling me the ring looked fake. So finally today I went to a credible jeweler with my mother, after having the ring appraised we learned the gold was plated and the "diamond" was a poor quality cubic zirconia. The ring is going back to diamond nexus tomorrow. As for AIG the supposedly "super credible appraiser", they will also be hearing from me. The dimensions of the ring on the appraisal did not even match those of the ring I was given. Diamond nexus is a huge scam! I DO NOT recommend anyone purchase any jewelery whatsoever from this dishonest company, selling beyond poor quality garbage. The appraiser who appraised my ring told me I could get the same ring at a costume jewelry store. The embarrassment I had to go through with family and even from the appraiser is beyond unbelievable. I am disgraced and disgusted by this company. As a law student I will make sure I do what I can to get justice for myself and others who have been sucked into this companies fraudulent activities! Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

We are sorry that you are not happy with your Diamond Nexus engagement ring. Sometimes, depending on the size of the stone, people may assume it is not a natural mined diamond because it's very difficult to find, and usually very costly to purchase, a D in color, IF in clarity, Ideal cut mined diamond. It's not uncommon for a diamond jeweler to falsely claim that our stones are cubic zirconia but that is simply just not the case. Our Nexus stones are a patented product that cannot be sold by anyone other than us. Our stones are optically and physically identical to a perfect mined diamond, they are only different chemically. You can find information about our Nexus stones right on our website at:

http://www.diamondnexus.com/content/the-stones-we-use


Regarding the metals we use, any of our products on our website that are listed as 14k gold are not gold plated but solid gold. In fact, we generally use more gold in our rings than the average jewelry retailer. You can find more information about the metals we use on our website at:

http://www.diamondnexus.com/content/the-metals-we-craft
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Kalani
Wedding:
2/18/2018
4.2/5.0
I've never had to actually deal with customer service. But my fiancé proposed with this ring and I am absolutely in love! He knew how I felt about mines diamonds so this was the route. I've always been a princess cut fan but he chose emerald cut and I'm glad he did! This ring sparkles like no tomorrow, and I get a ton of compliments. The sizing is perfect and I couldn't be happier.
I've never had to actually deal with customer service. But my fiancé proposed with this ring and I am absolutely in love! Read more...
I've never had to actually deal with customer service. But my fiancé proposed with this ring and I am absolutely in love! He knew how I felt about mines diamonds so this was the route. I've always been a princess cut fan but he chose emerald cut and I'm glad he did! This ring sparkles like no tomorrow, and I get a ton of compliments. The sizing is perfect and I couldn't be happier. Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

While we strive to provide excellence in our products and customer service we know that meeting 100% perfection is a very lofty goal and it’s a goal we will continue to pursue. On behalf of the entire team at Diamond Nexus, from the jeweler that crafted your very special piece to the person who packaged and shipped the completed item, we appreciate this positive feedback and want to say “Thank you”.
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Anonymous
Wedding:
[Private]
5.0/5.0
Beautiful rings, huge stones with perfect clarity.
Beautiful rings, huge stones with perfect clarity.
Beautiful rings, huge stones with perfect clarity. Read less
Services Used: Jewelry
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Darlene
Wedding:
7/22/2017
5.0/5.0
I am thrilled with the ring we bought from Diamond Nexus, first the ring is absolutely beautiful, it truly is stunning, secondly I had such a great experience working with our sales person (Dawn) she was so knowledgeable, patient and whenever I had a question she answered immediately even on her days off!! I would not hesitate a second to do business with them again, I highly recommend this company!
I am thrilled with the ring we bought from Diamond Nexus, first the ring is absolutely beautiful, it truly is stunning, Read more...
I am thrilled with the ring we bought from Diamond Nexus, first the ring is absolutely beautiful, it truly is stunning, secondly I had such a great experience working with our sales person (Dawn) she was so knowledgeable, patient and whenever I had a question she answered immediately even on her days off!! I would not hesitate a second to do business with them again, I highly recommend this company! Read less
Services Used: Jewelry
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tyler
Wedding:
7/1/2017
5.0/5.0
To start I do not hate the ring I received from Diamond Nexus. Their customer service so far has not been terrible. The reason I am writing this though is because I received a ring with a cracked center stone. This was a major disappointment seeing that I have just received the ring. It is not a huge crack and not very noticeable but it is right next to one of the prongs. I am guessing since it is a palladium ring (which is a little harder of a metal to work with) during the setting of the stone it received this crack. I have called Diamond Nexus about this issue and they are willing to fix the matter. It is just very frustrating to receive a damaged ring. Also they told me that it will be shipped back to them UPS ground and back to me UPS ground which is also frustrating seeing that this is their fault and it should be expedited so my girlfriend can have her ring that should of been perfect from the beginning!

-3/6/2017
Update on my previous review. Diamond Nexus did at first send me a damaged ring but Michelle the customer service manager really went above and beyond my expectations to have the ring fixed. First she next day aired both packages to their facility to have the ring fixed and then back to me! Second she expedited the repair of the ring and had it done with in 4 days which includes shipping days so I had it back in less then a week. Third also to my surprise put it in all new packaging with new jewelry boxes and everything. (the first sales rep. told me it would come back in a black bag with no new packaging) I am really satisfied with how she took care of my situation and definitely made sure I was completely happy with the ring I purchased for my fiance! For the price I would recommend diamond nexus to anyone looking for a less expensive then a real diamond engagement ring, the ring I purchased (Angelix 2 carat princess cut) also came in Palladium which is nice since it does not require re dipping and hardly cost more then the gold version.
To start I do not hate the ring I received from Diamond Nexus. Their customer service so far has not been terrible. The Read more...
To start I do not hate the ring I received from Diamond Nexus. Their customer service so far has not been terrible. The reason I am writing this though is because I received a ring with a cracked center stone. This was a major disappointment seeing that I have just received the ring. It is not a huge crack and not very noticeable but it is right next to one of the prongs. I am guessing since it is a palladium ring (which is a little harder of a metal to work with) during the setting of the stone it received this crack. I have called Diamond Nexus about this issue and they are willing to fix the matter. It is just very frustrating to receive a damaged ring. Also they told me that it will be shipped back to them UPS ground and back to me UPS ground which is also frustrating seeing that this is their fault and it should be expedited so my girlfriend can have her ring that should of been perfect from the beginning!

-3/6/2017
Update on my previous review. Diamond Nexus did at first send me a damaged ring but Michelle the customer service manager really went above and beyond my expectations to have the ring fixed. First she next day aired both packages to their facility to have the ring fixed and then back to me! Second she expedited the repair of the ring and had it done with in 4 days which includes shipping days so I had it back in less then a week. Third also to my surprise put it in all new packaging with new jewelry boxes and everything. (the first sales rep. told me it would come back in a black bag with no new packaging) I am really satisfied with how she took care of my situation and definitely made sure I was completely happy with the ring I purchased for my fiance! For the price I would recommend diamond nexus to anyone looking for a less expensive then a real diamond engagement ring, the ring I purchased (Angelix 2 carat princess cut) also came in Palladium which is nice since it does not require re dipping and hardly cost more then the gold version. Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

Thank you for taking the time to write a review. I'm really sorry to hear that there was a problem with the stone in the ring. I understand the frustration surrounding the shipping parameters and would like to try and help with that. Please contact me directly at michelle.edwards@diamondnexus.com so I can look into expediting the repair. Sincerely, Michelle Edwards, Customer Service Manager
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Brittany
Wedding:
6/10/2017
5.0/5.0
My boyfriend just proposed over the weekend with a First Love ring under the clearance section. It was modified to 1.75 instead of 1.0 and I couldn't love it any more. We had talked about rings and looked at a few but I finally convinced him to go with Diamond Nexus. I just couldn't justify spending the money on a real diamond. We are both engineers and very successful at what we do so no one second guesses that the ring and honestly, the amount of people that have examined it haven't questioned it once. I couldn't be happier and I am so excited to be spending the rest of my life with this amazing man!
My boyfriend just proposed over the weekend with a First Love ring under the clearance section. It was modified to 1.75 Read more...
My boyfriend just proposed over the weekend with a First Love ring under the clearance section. It was modified to 1.75 instead of 1.0 and I couldn't love it any more. We had talked about rings and looked at a few but I finally convinced him to go with Diamond Nexus. I just couldn't justify spending the money on a real diamond. We are both engineers and very successful at what we do so no one second guesses that the ring and honestly, the amount of people that have examined it haven't questioned it once. I couldn't be happier and I am so excited to be spending the rest of my life with this amazing man! Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
I will probably never buy a real diamond for my wife again. Looks better than real diamond and it is conflict free. Super fast shipping. Very professional and impressive nice box.
I will probably never buy a real diamond for my wife again. Looks better than real diamond and it is conflict free. Super Read more...
I will probably never buy a real diamond for my wife again. Looks better than real diamond and it is conflict free. Super fast shipping. Very professional and impressive nice box. Read less
Services Used: Jewelry
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Monica
Wedding:
1/1/2017
0.5/5.0
Don't buy from Nexus. Horrible Service, Horrible Product.
I got myself a 2.0 carat angelix princess cut diamond ring on black Friday.
The ring was too big, the stone looked too big on my hand, so I decided to return it.
I sent in return form along with the product the next day I received it, and they kept holding my refund saying I wanted it resized on their record. I called them several times to verify that I did not want it resized and wanted full refund instead.
I was told by different customer service reps that their manager would call me back - which never happened.
Finally, I decided to call them one last time and just agreed to pay the $75 restocking fee and get the rest of my money back - TOTALLY UNACCEPTABLE!!! The rep named GARY, said that those IMPULSIVE BUYERS do not read the small letters before submitting the order. I really don't remember seeing any messages about restocking fee. Also, even if I wanted in resized, I would have to pay $50. The first rep I spoke to said I was entitled to FULL REFUND because my ring was Black Friday special promotion - not clearance.
After then, they kept saying the ring was clearance item, and they did not have any Black Friday promotion.
During the period of this long and exhausting/frustrating battle, I learned that their diamond is only same in physical and optical way as the real mined diamond. Their chemical make up is NOT as REAL MINED DIAMOND.
I strongly suggest you do not buy this product.
I like the concept of environmentally friendly diamond, but it just doesn't feel right wearing a fake diamond. I learned to appreciate my 1.0 carat real diamond by wasting $75 on a company who categorize their customers as CHEAP, IMPULSIVE BUYERS.
Don't buy from Nexus. Horrible Service, Horrible Product.
I got myself a 2.0 carat angelix princess cut diamond ring Read more...
Don't buy from Nexus. Horrible Service, Horrible Product.
I got myself a 2.0 carat angelix princess cut diamond ring on black Friday.
The ring was too big, the stone looked too big on my hand, so I decided to return it.
I sent in return form along with the product the next day I received it, and they kept holding my refund saying I wanted it resized on their record. I called them several times to verify that I did not want it resized and wanted full refund instead.
I was told by different customer service reps that their manager would call me back - which never happened.
Finally, I decided to call them one last time and just agreed to pay the $75 restocking fee and get the rest of my money back - TOTALLY UNACCEPTABLE!!! The rep named GARY, said that those IMPULSIVE BUYERS do not read the small letters before submitting the order. I really don't remember seeing any messages about restocking fee. Also, even if I wanted in resized, I would have to pay $50. The first rep I spoke to said I was entitled to FULL REFUND because my ring was Black Friday special promotion - not clearance.
After then, they kept saying the ring was clearance item, and they did not have any Black Friday promotion.
During the period of this long and exhausting/frustrating battle, I learned that their diamond is only same in physical and optical way as the real mined diamond. Their chemical make up is NOT as REAL MINED DIAMOND.
I strongly suggest you do not buy this product.
I like the concept of environmentally friendly diamond, but it just doesn't feel right wearing a fake diamond. I learned to appreciate my 1.0 carat real diamond by wasting $75 on a company who categorize their customers as CHEAP, IMPULSIVE BUYERS. Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

Our Nexus stones are a patented product that cannot be sold by anyone other than us. Our stones are optically and physically nearly identical to a perfect mined diamond, they are only different chemically. We also have a lifetime guarantee on our stones so as long as our jewelers set the stone, we will repair it or replace it at no charge. We'll even send you a UPS label, if you are in the United States, to cover the shipping.

I am very sorry that you have had a less than extraordinary experience with Diamond Nexus. We pride ourselves on going above and beyond for our customers and I'm embarrassed that we fell very short with you. There was some confusion surrounding which rings were our Black Friday rings and which rings were our clearance rings. Unfortunately, their part numbers looked very similar so the customer service representative made a mistake. You may absolutely return your purchase for a full refund and I'd be happy to help you with that. You can reach me direct at michelle.edwards@diamondnexus.com.

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5050 W. Ashland Way, Franklin, WI 53132 See On Map
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