Nophoto 130

Diamond Nexus

Schaumburg , IL
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LOCATION

5 Woodfield Mall, 1318
Schaumburg, IL 60173 US (map)

WEBSITE

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ABOUT US

www.DiamondNexus.com We believe smart consumers should enjoy the beauty of a mined diamond without the exorbitant price tag. Reward Your Intelligence by getting the mined diamond look at... Read more
www.DiamondNexus.com We believe smart consumers should enjoy the beauty of a mined diamond without the exorbitant price tag. Reward Your Intelligence by getting the mined diamond look at a fraction of the price, and relax with the knowledge that your purchase is covered by our lifetime warranty. We have eco-friendly engagement rings, wedding bands, pendants, and more! Read less
Jewelry

INFO FOR JEWELRY

What kind of jewelry do you offer?
Custom Accessories, Custom Engagement Rings, Custom Wedding Bands, Designer Engagement Rings, Designer Wedding Bands
Do you offer custom design other than selecting the stone and setting separately?
Our custom department, the Nexus Design Studio, is one of the most capable in the country. If you can dream it, we can create it. (And we can do it for less than you'd probably expect!)
Do you offer ring sizing in-house? If yes, how long will an average custom order take, from initial contact to delivery?
You can use the ring sizing kit available on our website to determine your size, or visit our retail location in the Mayfair Mall. We offer free re-sizing on all rings within 30 days of when you receive your purchase.

REVIEWS

3.4
out of 5.0
3.3/5.0
3.5/5.0
3.5/5.0
3.3/5.0
3.3/5.0
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Kathryn
Wedding:
7/24/2020
5.0/5.0
I have the Luna solitaire as my engagement ring and I also have the Honey earrings. I have not had any problems with my ring and it is BEAUTIFUL! My fiance got this ring for under $1000 and if we had gotten a mined diamond ring of the same size (1.5 carat) and excellent cut, clarity, and color; the ring would be at least $15,000 and as a budget conscious girl, I don't even plan on spending that on the whole wedding. The shipping was fast (I live in Japan and have everything shipped to FPO) and emails were received throughout the order and shipping process. I have picked out a DNL wedding band and a right hand ring as well. I would recommend them to anyone!
I have the Luna solitaire as my engagement ring and I also have the Honey earrings. I have not had any problems with my Read more...
I have the Luna solitaire as my engagement ring and I also have the Honey earrings. I have not had any problems with my ring and it is BEAUTIFUL! My fiance got this ring for under $1000 and if we had gotten a mined diamond ring of the same size (1.5 carat) and excellent cut, clarity, and color; the ring would be at least $15,000 and as a budget conscious girl, I don't even plan on spending that on the whole wedding. The shipping was fast (I live in Japan and have everything shipped to FPO) and emails were received throughout the order and shipping process. I have picked out a DNL wedding band and a right hand ring as well. I would recommend them to anyone! Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

Thank you so much for your purchase, Kathryn! We are so happy that you are pleased with our product and that you love the ring! Congratulations to you both on your new life together, and please let me know if there is ever anything I can assist you with! Jennifer London, Social Media Coordinator, Diamond Nexus.
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mistym
Wedding:
9/24/2016
1.6/5.0
I ordered earrings from Diamond Nexus during a clearance, and got an amazing deal. Unfortunately, I received an email two days later saying that the earrings I ordered sold out and they couldn't make another pair. I was offered a refund or exchange, just as anyone dissatisfied with their item would be offered. I spoke with Perry Weber from Customer Service, and he couldn't offer any discount whatsoever as an apology for DNL's mistake. By the time I was notified of the mistake, absolutely nothing remotely similar to the earrings I wanted was available, unless I wanted to pay 5 times what I had originally paid. Getting in touch with Customer Service was easy, but I was extremely disappointed in DNL for taking zero responsibility for their failure. Based on this experience, I'm very unlikely to order anything from them again.
I ordered earrings from Diamond Nexus during a clearance, and got an amazing deal. Unfortunately, I received an email two Read more...
I ordered earrings from Diamond Nexus during a clearance, and got an amazing deal. Unfortunately, I received an email two days later saying that the earrings I ordered sold out and they couldn't make another pair. I was offered a refund or exchange, just as anyone dissatisfied with their item would be offered. I spoke with Perry Weber from Customer Service, and he couldn't offer any discount whatsoever as an apology for DNL's mistake. By the time I was notified of the mistake, absolutely nothing remotely similar to the earrings I wanted was available, unless I wanted to pay 5 times what I had originally paid. Getting in touch with Customer Service was easy, but I was extremely disappointed in DNL for taking zero responsibility for their failure. Based on this experience, I'm very unlikely to order anything from them again. Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

Hi, My name is Jennifer London, Social Media Coordinator for Diamond Nexus. I want to apologize to you personally for the inconvenience and disappointment you had when trying to order from our special clearance sale. Unfortunately, there were items that had limited quantities and due to an error with our order system, a few extra orders had been submitted before we could stop them from going through. I will do everything that I can in order to assist you in making your experience with Diamond Nexus a positive one. Please email me at jennifer.london@diamondnexus.com and provide me with the name on the account so that I can look into options for you. Again, I am very sorry but I am positive that we can come to a solution for you. Sincerely, Jennifer London, Social Media Coordinator, Diamond Nexus.
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Anonymous
Wedding:
[Private]
3.9/5.0
I didn't want to write this review but I'm so frustrated. I have loved DNL from the beginning when they first opened in Mayfair mall. My fiancé proposed to me less than a month ago. I took my ring in to be resized, only for them to tell me it would take 10-14 days (are you serious??). On the website, its states most cases it takes 7-10 days for repairs/resizing. They told me it needs to be sent to Milwaukee. I can drive to Milwaukee within an hour, why does it take so long to resize a ring? Here I am 12 days later and still no ring back. I am tired of having to explain why I don't have my ring to everybody who wants to see it :( This part of DNL is bad customer service.
I didn't want to write this review but I'm so frustrated. I have loved DNL from the beginning when they first opened in Read more...
I didn't want to write this review but I'm so frustrated. I have loved DNL from the beginning when they first opened in Mayfair mall. My fiancé proposed to me less than a month ago. I took my ring in to be resized, only for them to tell me it would take 10-14 days (are you serious??). On the website, its states most cases it takes 7-10 days for repairs/resizing. They told me it needs to be sent to Milwaukee. I can drive to Milwaukee within an hour, why does it take so long to resize a ring? Here I am 12 days later and still no ring back. I am tired of having to explain why I don't have my ring to everybody who wants to see it :( This part of DNL is bad customer service. Read less
Services Used: Jewelry
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Mandy
Wedding:
10/10/2015
4.7/5.0
Great alternative to high priced rings. I still feel that it is a little over priced for a CZ but it is actually a quality ring and great service if anything goes wrong with the stone or ring for your lifetime. My ring looks beautiful. Looks real and feels real. Only me and my fiance know the truth. A lot of people complain that they were fooled because they aren't real diamonds. I knew that all along but I can see where people would be mad if they didn't know. Now, with the lab created diamonds sold through them too, there should be less of an issue with that.
Great alternative to high priced rings. I still feel that it is a little over priced for a CZ but it is actually a quality Read more...
Great alternative to high priced rings. I still feel that it is a little over priced for a CZ but it is actually a quality ring and great service if anything goes wrong with the stone or ring for your lifetime. My ring looks beautiful. Looks real and feels real. Only me and my fiance know the truth. A lot of people complain that they were fooled because they aren't real diamonds. I knew that all along but I can see where people would be mad if they didn't know. Now, with the lab created diamonds sold through them too, there should be less of an issue with that. Read less
Services Used: Jewelry
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Anonymous
Wedding:
[Private]
0.4/5.0
We purchased my engagement ring 6 months ago. Both my fiancé and I are in school, so we couldn't afford a real Diamond. I decided to try this company out. I have had my ring for 6 months and the center stone is already scratched. I called to complain and all they said is they could put new stone in. Am I going to have to keep sending my ring in every 6 months? The ring looks horrible now, I got so ashamed of wearing it because of the scratches, that I preferred to take it off. Now I have a useless ring, and I'm out 900 dollars which we couldn't really afford to begin with. I should have just bought a smaller real Diamond, at least it would have lasted.
We purchased my engagement ring 6 months ago. Both my fiancé and I are in school, so we couldn't afford a real Diamond. I Read more...
We purchased my engagement ring 6 months ago. Both my fiancé and I are in school, so we couldn't afford a real Diamond. I decided to try this company out. I have had my ring for 6 months and the center stone is already scratched. I called to complain and all they said is they could put new stone in. Am I going to have to keep sending my ring in every 6 months? The ring looks horrible now, I got so ashamed of wearing it because of the scratches, that I preferred to take it off. Now I have a useless ring, and I'm out 900 dollars which we couldn't really afford to begin with. I should have just bought a smaller real Diamond, at least it would have lasted. Read less
Services Used: Jewelry
Diamond Nexus responded with the following comments:

Hello, let me introduce myself. My name is Jennifer London and I am the Social Media Coordinator for Diamond Nexus. I want to reach out to you regarding your ring and the repair issues that you have had. I am happy to offer assistance if you can please email me at jennifer.london@diamondnexus.com with your order number and name on the account. I am sorry that you have experienced scratches on your stone, but I can say that even a mined diamond can actually become scratched and if something came into contact with the ring causing this damage, there would be a chance that it was rough enough to also damage the metalwork as well. We should get the ring checked out for you and we will be more than happy to repair it to the original quality, and restore your faith in us! As a reminder for wear, we like to remind customers that they should always remove jewelry before exposure to chemicals or during any vigorous physical labor that might expose the ring to potential damage. I look forward to speaking with you soon and helping you repair the ring so that you can wear it proudly and enjoy showing it off again. Warmest regards, Jennifer London, Social Media Coordinator, Diamond Nexus.
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Anonymous
Wedding:
[Private]
5.0/5.0
I was extremely satisfied with the service, efficiency, affordability, and even the amazing presentation of the boxes themselves. I have ordered round stud earrings, and the stones are INCREDIBLE! I have also ordered my wedding band, the matching band, which fit perfectly with my engagement ring that I had gotten elsewhere previously.

I will never again deal with a "real" brick and mortar diamond jewelry store... Nothing but overpriced, scammers that artificially inflate the prices of mined diamonds and preach to the world about how much money you should waste on a ring, when you can get the same exact thing for 1/3 of the price. Too bad DeBeers can't stop companies like Diamond Nexus from being so awesome to find a way to make the same product, but for a fraction of the price.

Diamond Nexus has remarkable customer service, and outstanding products. If I ever have the opportunity to buy again, I will definitely choose to look at Diamond Nexus first. I cannot say THANK YOU enough, you guys rock!
I was extremely satisfied with the service, efficiency, affordability, and even the amazing presentation of the boxes Read more...
I was extremely satisfied with the service, efficiency, affordability, and even the amazing presentation of the boxes themselves. I have ordered round stud earrings, and the stones are INCREDIBLE! I have also ordered my wedding band, the matching band, which fit perfectly with my engagement ring that I had gotten elsewhere previously.

I will never again deal with a "real" brick and mortar diamond jewelry store... Nothing but overpriced, scammers that artificially inflate the prices of mined diamonds and preach to the world about how much money you should waste on a ring, when you can get the same exact thing for 1/3 of the price. Too bad DeBeers can't stop companies like Diamond Nexus from being so awesome to find a way to make the same product, but for a fraction of the price.

Diamond Nexus has remarkable customer service, and outstanding products. If I ever have the opportunity to buy again, I will definitely choose to look at Diamond Nexus first. I cannot say THANK YOU enough, you guys rock! Read less
Services Used: Jewelry
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Anonymous
Wedding:
[Private]
5.0/5.0
After reading some of the negative reviews I just wanted to share my experience as it's been nothing but positive! My fiancé proposed with a ring from diamond nexus that we picked out together last September... I have worn my ring pretty much every day since and have had NO ISSUES! I've even worn it during renos and I wear it almost every day at work and as a hairstylist I'm hard on my hands. It gets a little dull looking when it gets dirty but so does my diamond jewellery! I think this company is wonderful and for someone like myself who thinks spending 5000-10000 on a ring is foolish it's a great alternative. I even fessed up to a client recently who manages a jewellery store and she said that it's cut exactly like a diamond and other than the fact that the clarity is remarkable which would make it a very expensive diamond she would never even take a second look! Very pleased with our choice :)
After reading some of the negative reviews I just wanted to share my experience as it's been nothing but positive! My Read more...
After reading some of the negative reviews I just wanted to share my experience as it's been nothing but positive! My fiancé proposed with a ring from diamond nexus that we picked out together last September... I have worn my ring pretty much every day since and have had NO ISSUES! I've even worn it during renos and I wear it almost every day at work and as a hairstylist I'm hard on my hands. It gets a little dull looking when it gets dirty but so does my diamond jewellery! I think this company is wonderful and for someone like myself who thinks spending 5000-10000 on a ring is foolish it's a great alternative. I even fessed up to a client recently who manages a jewellery store and she said that it's cut exactly like a diamond and other than the fact that the clarity is remarkable which would make it a very expensive diamond she would never even take a second look! Very pleased with our choice :) Read less
Services Used: Jewelry
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Lisa
Wedding:
5/25/2015
4.8/5.0
Last December 2013 my fiance proposed to me with the Briar Rose ring, set with a 2 carat center stone. It is breathtaking. At first I was worried it would be to large, but I quickly got over that. It is a super attention grabber. I have had many people at work, and complete strangers comment on its beauty. I wear it everyday and have had no issues with it whatsoever. I have noticed that the center stone is slightly off center, but it is so slight that I only notice since I stare at it everyday. It doesn't bother me at all, if anything to me it makes it unique and mine alone. I didn't deal with Diamond Nexus directly but my fiance said their chat service was very helpful. We where traveling during the time he proposed and it was Diamond Nexus that recommended he ship it to a local UPS store since we where staying multiple places. He also commented about how it does take a fair amount of time to ship after ordering and anyone looking to surprise as he did should make sure to leave a good month buffer.
Last December 2013 my fiance proposed to me with the Briar Rose ring, set with a 2 carat center stone. It is breathtaking. Read more...
Last December 2013 my fiance proposed to me with the Briar Rose ring, set with a 2 carat center stone. It is breathtaking. At first I was worried it would be to large, but I quickly got over that. It is a super attention grabber. I have had many people at work, and complete strangers comment on its beauty. I wear it everyday and have had no issues with it whatsoever. I have noticed that the center stone is slightly off center, but it is so slight that I only notice since I stare at it everyday. It doesn't bother me at all, if anything to me it makes it unique and mine alone. I didn't deal with Diamond Nexus directly but my fiance said their chat service was very helpful. We where traveling during the time he proposed and it was Diamond Nexus that recommended he ship it to a local UPS store since we where staying multiple places. He also commented about how it does take a fair amount of time to ship after ordering and anyone looking to surprise as he did should make sure to leave a good month buffer. Read less
Services Used: Jewelry
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Alyssa
Wedding:
4/25/2015
5.0/5.0
First let me say, I was pleasantly surprised, from the presentation of the boxes, the elegant wooden jewelry case, down to the actual pieces themselves.! Their Round Cut Studs are completely gorgeous and radiant! I was taken back by the clarity and sparkle that they offer! The workmanship is also very good and the size is perfect. They definitely live up to the quality statement advertised. These Studs are classic, elegant and simple. They would truly make the perfect Valentine's Day Gift!!! Every girl needs a pair of these beautiful Round Cut Studs!!
First let me say, I was pleasantly surprised, from the presentation of the boxes, the elegant wooden jewelry case, down to Read more...
First let me say, I was pleasantly surprised, from the presentation of the boxes, the elegant wooden jewelry case, down to the actual pieces themselves.! Their Round Cut Studs are completely gorgeous and radiant! I was taken back by the clarity and sparkle that they offer! The workmanship is also very good and the size is perfect. They definitely live up to the quality statement advertised. These Studs are classic, elegant and simple. They would truly make the perfect Valentine's Day Gift!!! Every girl needs a pair of these beautiful Round Cut Studs!! Read less
Services Used: Jewelry
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sarah
Wedding:
12/14/2014
1.6/5.0
My fiance and I looked and looked for the perfect ring and after a suggestion from a friend, turned to Diamond Nexus. He ordered the french quarter ring in April 2013 (i had no idea) and we got engaged in September. The ring was beautiful and perfect UNTIL just 3 measly months later one of my 6 prongs broke off while i was on vacation. I blamed myself for not taking the best care of my ring, called DN and their staff was okay, at most. They wouldn't cover the work because technically the ring was almost one year old and told me i'd have to pay to ship it to them, pay for repairs, AND pay for them to ship it back to me (some customer service right, after dropping such a pretty penny on the ring). Anyways, because of some address changes and going out of the country, i had to wait on sending it in. So, with enough embarrassment on us about the ring being broken, I was meeting my future in-laws for the first time and at dinner my entire setting FELL OUT into my water cup. Talk about embarrassing once again. How long are these rings supposed to last anyways?!

I just got off the phone with customer service about this, since it all just happened within the past three days, and big surprise. No help. she told me where to go to fill out the information to send it in and that's about it. Couldnt give me a time line on getting it fixed, a roundabout price or anything. But the thing i'm most bothered by is that either time I called about my ring, no one apologized. Not even a simple freakin' "Sorry our product failed you, and embarrassed you." no offer to make it right, nothing. I was planning on ordering 6 bridesmaids gifts but not anymore. I don't want to embarrass myself further by giving crappy gifts that will fall apart.
My fiance and I looked and looked for the perfect ring and after a suggestion from a friend, turned to Diamond Nexus. He Read more...
My fiance and I looked and looked for the perfect ring and after a suggestion from a friend, turned to Diamond Nexus. He ordered the french quarter ring in April 2013 (i had no idea) and we got engaged in September. The ring was beautiful and perfect UNTIL just 3 measly months later one of my 6 prongs broke off while i was on vacation. I blamed myself for not taking the best care of my ring, called DN and their staff was okay, at most. They wouldn't cover the work because technically the ring was almost one year old and told me i'd have to pay to ship it to them, pay for repairs, AND pay for them to ship it back to me (some customer service right, after dropping such a pretty penny on the ring). Anyways, because of some address changes and going out of the country, i had to wait on sending it in. So, with enough embarrassment on us about the ring being broken, I was meeting my future in-laws for the first time and at dinner my entire setting FELL OUT into my water cup. Talk about embarrassing once again. How long are these rings supposed to last anyways?!

I just got off the phone with customer service about this, since it all just happened within the past three days, and big surprise. No help. she told me where to go to fill out the information to send it in and that's about it. Couldnt give me a time line on getting it fixed, a roundabout price or anything. But the thing i'm most bothered by is that either time I called about my ring, no one apologized. Not even a simple freakin' "Sorry our product failed you, and embarrassed you." no offer to make it right, nothing. I was planning on ordering 6 bridesmaids gifts but not anymore. I don't want to embarrass myself further by giving crappy gifts that will fall apart. Read less
Services Used: Jewelry

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5 Woodfield Mall, 1318, Schaumburg, IL 60173 See On Map
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