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Diamonds Direct

Richmond , VA

LOCATION

Richmond, VA US (map)
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

4.9
out of 5.0
4.9/5.0
4.8/5.0
4.9/5.0
4.9/5.0
5.0/5.0
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Anonymous
Wedding:
[Private]
5.0/5.0
The engagement ring my fiance picked out from here is absolutely stunning. They took great care in making sure that his grandmothers diamond was well taken care of when it was placed in the new setting. I love how they give unlimited sizings and other benefits, which came in handy when I had to get my ring resized (3 sizes down). The staff is so professional and knowledgeable. They even helped me pick out the matching wedding band for my ring. I can't wait to work with them again.
The engagement ring my fiance picked out from here is absolutely stunning. They took great care in making sure that his Read more...
The engagement ring my fiance picked out from here is absolutely stunning. They took great care in making sure that his grandmothers diamond was well taken care of when it was placed in the new setting. I love how they give unlimited sizings and other benefits, which came in handy when I had to get my ring resized (3 sizes down). The staff is so professional and knowledgeable. They even helped me pick out the matching wedding band for my ring. I can't wait to work with them again. Read less
Services Used: Jewelry
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Anonymous
Wedding:
[Private]
5.0/5.0
Turns out my fiance designed my ring with help from the "diamond experts" at Diamonds Direct in Short Pump. He worked with Vicki and Scott closely to hand pick a diamond for my ring! They resized my ring for free on the same day that I dropped it off! We are already in the process of ordering our bands from them! Their service is second to none!
Turns out my fiance designed my ring with help from the "diamond experts" at Diamonds Direct in Short Pump. He worked with Read more...
Turns out my fiance designed my ring with help from the "diamond experts" at Diamonds Direct in Short Pump. He worked with Vicki and Scott closely to hand pick a diamond for my ring! They resized my ring for free on the same day that I dropped it off! We are already in the process of ordering our bands from them! Their service is second to none! Read less
Services Used: Jewelry
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Camilla
Wedding:
5/16/2015
5.0/5.0
I LOVED our experience! They were all about educating us. I never felt I was being sold something or pushed to spend more than my budget. Also, my ring was appraised for almost double what we paid for it! I would definitely recommend this vendor to anyone wanting to buy an engagement ring, or who just wants to learn about diamonds.
I LOVED our experience! They were all about educating us. I never felt I was being sold something or pushed to spend more Read more...
I LOVED our experience! They were all about educating us. I never felt I was being sold something or pushed to spend more than my budget. Also, my ring was appraised for almost double what we paid for it! I would definitely recommend this vendor to anyone wanting to buy an engagement ring, or who just wants to learn about diamonds. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
these guys are PERFECT and so is my ring my fiance picked out. I of course was not with my fiance when he went to pick it out however he told me it was a lot easier than he expected and he wasnt haggled to buy more or purchase anything extra. the sizing was a little off and all i had to do was walk in and ask them about it got fitted and they said theyd call me when it was ready. oh and did i mention free cleanings?!
these guys are PERFECT and so is my ring my fiance picked out. I of course was not with my fiance when he went to pick it Read more...
these guys are PERFECT and so is my ring my fiance picked out. I of course was not with my fiance when he went to pick it out however he told me it was a lot easier than he expected and he wasnt haggled to buy more or purchase anything extra. the sizing was a little off and all i had to do was walk in and ask them about it got fitted and they said theyd call me when it was ready. oh and did i mention free cleanings?! Read less
Services Used: Jewelry
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Tara
Wedding:
9/20/2014
5.0/5.0
My fiancé was able to design my dream ring at an unbelievably affordable price. He said that Diane was a dream to work with. Her knowledge and professionalism were astounding. We are really looking forward to working with Diamond's Direct when we pick out our wedding bands.
My fiancé was able to design my dream ring at an unbelievably affordable price. He said that Diane was a dream to work Read more...
My fiancé was able to design my dream ring at an unbelievably affordable price. He said that Diane was a dream to work with. Her knowledge and professionalism were astounding. We are really looking forward to working with Diamond's Direct when we pick out our wedding bands. Read less
Services Used: Jewelry
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Jessica
Wedding:
8/23/2014
4.6/5.0
I loved the wedding bands that we got from Diamonds Direct. I heard about them from a wedding expo at Whole Foods and I'm so happy that I did. I think we got an amazing deal on our bands and I love the way they look. I may have to get my band resized and they seem to be very accommodating. I worked with Steve and he did a great job showing me items in the store and responding to my emails. I did have to wait once in the store, but it's because they were busy because everyone wants to shop there because of the awesome deals.
I loved the wedding bands that we got from Diamonds Direct. I heard about them from a wedding expo at Whole Foods and I'm Read more...
I loved the wedding bands that we got from Diamonds Direct. I heard about them from a wedding expo at Whole Foods and I'm so happy that I did. I think we got an amazing deal on our bands and I love the way they look. I may have to get my band resized and they seem to be very accommodating. I worked with Steve and he did a great job showing me items in the store and responding to my emails. I did have to wait once in the store, but it's because they were busy because everyone wants to shop there because of the awesome deals. Read less
Services Used: Jewelry
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Lauren
Wedding:
8/23/2014
5.0/5.0
I love my engagement and wedding ring from Diamonds Direct. They were very affordable for my husband to purchase and they have been very easy to work with as I had to get both my engagement and wedding ring re-sized. They offer free cleanings and re-sizing for life too!
I love my engagement and wedding ring from Diamonds Direct. They were very affordable for my husband to purchase and they Read more...
I love my engagement and wedding ring from Diamonds Direct. They were very affordable for my husband to purchase and they have been very easy to work with as I had to get both my engagement and wedding ring re-sized. They offer free cleanings and re-sizing for life too! Read less
Services Used: Jewelry
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Johnna
Wedding:
8/1/2014
4.7/5.0
Absolutely LOVE my engagement ring! Had to be special ordered and it was everything I wanted. My wedding band did take a long time to come in( about a month). The gentleman who assisted us, Brian, was very knowledgable and patient and made it very special for us. Highly recommend.
Absolutely LOVE my engagement ring! Had to be special ordered and it was everything I wanted. My wedding band did take a Read more...
Absolutely LOVE my engagement ring! Had to be special ordered and it was everything I wanted. My wedding band did take a long time to come in( about a month). The gentleman who assisted us, Brian, was very knowledgable and patient and made it very special for us. Highly recommend. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
Diamond's Direct is AMAZING. We worked with Brian on our engagement and wedding bands. Super knowledgeable, helpful, kind, and budget friendly. It was such a pleasure working with them and I know we will be long-time customers.
Diamond's Direct is AMAZING. We worked with Brian on our engagement and wedding bands. Super knowledgeable, helpful, kind, Read more...
Diamond's Direct is AMAZING. We worked with Brian on our engagement and wedding bands. Super knowledgeable, helpful, kind, and budget friendly. It was such a pleasure working with them and I know we will be long-time customers. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
The commercials are true! My husband and I got a bigger diamond than we ever thought we would be able to afford. When we went to choose wedding bands they were so honest about - you could choose the fancy designer band - but this one looks exactly the same and costs half as much. It was very appreciated. We went to choose the engagement ring right after he proposed and I was so grateful to deal with someone so low key and kind who wasn't trying to pressure us into buying something that we could not afford.
The commercials are true! My husband and I got a bigger diamond than we ever thought we would be able to afford. When we Read more...
The commercials are true! My husband and I got a bigger diamond than we ever thought we would be able to afford. When we went to choose wedding bands they were so honest about - you could choose the fancy designer band - but this one looks exactly the same and costs half as much. It was very appreciated. We went to choose the engagement ring right after he proposed and I was so grateful to deal with someone so low key and kind who wasn't trying to pressure us into buying something that we could not afford. Read less
Services Used: Jewelry
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Alexandria
Wedding:
6/10/2014
4.7/5.0
We worked with Brian as our sales person. I went in by myself to pick out a setting. I tried on several and he was very patient with me in choosing one. During the shopping experience, we were served sodas and wine. It made the whole experience more fun. My fiancé and I picked out the diamond together and we had a lot of fun doing it (I had more fun than he did). Overall, we spent several hours with Brian and we never felt rushed or that he was anxious to make the sale. He let us look at several diamonds until we found the right one. We also purchased our wedding bands at the same time. After the purchase, Brian only contacted my fiancé so that there would be some element of surprise. Not long after having my engagement ring, I damaged it at work. They were able to fix it on the spot and cleaned it for free. My only compliant is that they made a mistake and made my rings in white gold rather than platinum which they quickly fixed using the same mold for the rings. Extremely nice staff and excellent service!
We worked with Brian as our sales person. I went in by myself to pick out a setting. I tried on several and he was very Read more...
We worked with Brian as our sales person. I went in by myself to pick out a setting. I tried on several and he was very patient with me in choosing one. During the shopping experience, we were served sodas and wine. It made the whole experience more fun. My fiancé and I picked out the diamond together and we had a lot of fun doing it (I had more fun than he did). Overall, we spent several hours with Brian and we never felt rushed or that he was anxious to make the sale. He let us look at several diamonds until we found the right one. We also purchased our wedding bands at the same time. After the purchase, Brian only contacted my fiancé so that there would be some element of surprise. Not long after having my engagement ring, I damaged it at work. They were able to fix it on the spot and cleaned it for free. My only compliant is that they made a mistake and made my rings in white gold rather than platinum which they quickly fixed using the same mold for the rings. Extremely nice staff and excellent service! Read less
Services Used: Jewelry
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Ericka
Wedding:
6/9/2014
5.0/5.0
Two words: absolutely stunning! The selection available, knowledgeable staff and value received were beyond anything I could have hoped for. Even though the store was extremely busy when we went (a Friday night during the Annual Designer Showcase), everyone was attentive and helpful. Thanks to Diamonds Direct, we purchased the most beautiful ring and received an amazing deal on it!
Two words: absolutely stunning! The selection available, knowledgeable staff and value received were beyond anything I Read more...
Two words: absolutely stunning! The selection available, knowledgeable staff and value received were beyond anything I could have hoped for. Even though the store was extremely busy when we went (a Friday night during the Annual Designer Showcase), everyone was attentive and helpful. Thanks to Diamonds Direct, we purchased the most beautiful ring and received an amazing deal on it! Read less
Services Used: Jewelry
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Chelsea
Wedding:
5/25/2014
5.0/5.0
My husband bought my engagement ring at Diamonds Direct so it made sense for us to go back there to get our wedding bands. I knew I wanted the band to match my ring and being the local Verragio dealer, it was a done deal to buy my band there. For my husband, we looked around at a couple of jewelry stores but the service, the options and the price didn't compare to Diamonds Direct. Diane is our go to girl. She was helpful, educational and not the least bit pushy. It feels like she cares about us and enjoyed sharing this time of our lives with us. We will continue to be Diamonds Direct customers.
My husband bought my engagement ring at Diamonds Direct so it made sense for us to go back there to get our wedding bands. Read more...
My husband bought my engagement ring at Diamonds Direct so it made sense for us to go back there to get our wedding bands. I knew I wanted the band to match my ring and being the local Verragio dealer, it was a done deal to buy my band there. For my husband, we looked around at a couple of jewelry stores but the service, the options and the price didn't compare to Diamonds Direct. Diane is our go to girl. She was helpful, educational and not the least bit pushy. It feels like she cares about us and enjoyed sharing this time of our lives with us. We will continue to be Diamonds Direct customers. Read less
Services Used: Jewelry
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Sophie
Wedding:
4/26/2014
5.0/5.0
We shopped around at several stores and choose Diamonds Direct because not only did they have the best price but they had the best selection and were the most knowledgeable. I didn't feel like they was any sales pressure and they were very straightforward with pricing.
We shopped around at several stores and choose Diamonds Direct because not only did they have the best price but they had Read more...
We shopped around at several stores and choose Diamonds Direct because not only did they have the best price but they had the best selection and were the most knowledgeable. I didn't feel like they was any sales pressure and they were very straightforward with pricing. Read less
Services Used: Jewelry
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Johanna
Wedding:
4/19/2014
5.0/5.0
BEAUTIFUL!!! Excellent customer service EVERY time!! So happy!! :)
BEAUTIFUL!!! Excellent customer service EVERY time!! So happy!! :)
BEAUTIFUL!!! Excellent customer service EVERY time!! So happy!! :) Read less
Services Used: Jewelry
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Private User
Wedding:
4/5/2014
4.0/5.0
I really liked how I was treated as a customer when I was in the store, but I felt that the communication between appointments was lacking. I waited for our salesperson to contact us about pricing and a setting, and the person never called. I had to call to see what was happening and then was able to get information I needed. Overall, our experience as customers was good while in the store.
I really liked how I was treated as a customer when I was in the store, but I felt that the communication between Read more...
I really liked how I was treated as a customer when I was in the store, but I felt that the communication between appointments was lacking. I waited for our salesperson to contact us about pricing and a setting, and the person never called. I had to call to see what was happening and then was able to get information I needed. Overall, our experience as customers was good while in the store. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
We both just fell in love with our sales rep! She didn't push us in to anything and was patient with us during the whole process. She still stays in touch to see how we are doing and I always stop by to visit when I'm in town.
We both just fell in love with our sales rep! She didn't push us in to anything and was patient with us during the whole Read more...
We both just fell in love with our sales rep! She didn't push us in to anything and was patient with us during the whole process. She still stays in touch to see how we are doing and I always stop by to visit when I'm in town. Read less
Services Used: Jewelry
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