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Diamonds Direct

Richmond , VA

LOCATION

Richmond, VA US
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

4.8
out of 5.0
4.8/5.0
4.8/5.0
4.8/5.0
4.8/5.0
4.8/5.0
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Cristen
Wedding:
2/12/2017
1.0/5.0
Worst service ever! Went to look at men's wedding bands and the lady who helped us was rude! My fiance said some rings were ugly that he saw. She then handed him one and he said that it was ugly and she said proceeded to say we are done here, grabbed her stuff and left. We got to one small section of rings before she walked away. I will never go here again and will tell everyone I talk to, to not go there either.
Worst service ever! Went to look at men's wedding bands and the lady who helped us was rude! My fiance said some rings Read more...
Worst service ever! Went to look at men's wedding bands and the lady who helped us was rude! My fiance said some rings were ugly that he saw. She then handed him one and he said that it was ugly and she said proceeded to say we are done here, grabbed her stuff and left. We got to one small section of rings before she walked away. I will never go here again and will tell everyone I talk to, to not go there either. Read less
Services Used: Jewelry
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Abby
Wedding:
10/1/2016
5.0/5.0
My husband purchased my engagement ring from Diamonds Direct, and he raves about how amazing Tatyana was with educating him about diamonds. I love my ring and my husband will probably never shop anywhere else. Since then, he has purchased quite a few other pieces of jewelry for me from Diamonds Direct, all of which I love.

For our wedding, my mom took me to Diamonds Direct to purchase bridal jewelry, and she also bought a nice set for herself for our big day. Tatyana was on maternity leave, but Jimmy took excellent care of us! The customer service is always so great, and everyone is knowledgeable and friendly!
My husband purchased my engagement ring from Diamonds Direct, and he raves about how amazing Tatyana was with educating Read more...
My husband purchased my engagement ring from Diamonds Direct, and he raves about how amazing Tatyana was with educating him about diamonds. I love my ring and my husband will probably never shop anywhere else. Since then, he has purchased quite a few other pieces of jewelry for me from Diamonds Direct, all of which I love.

For our wedding, my mom took me to Diamonds Direct to purchase bridal jewelry, and she also bought a nice set for herself for our big day. Tatyana was on maternity leave, but Jimmy took excellent care of us! The customer service is always so great, and everyone is knowledgeable and friendly! Read less
Services Used: Jewelry
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Nikki
Wedding:
9/10/2016
5.0/5.0
Gary was excellent in helping us find the perfect band for my future husband-to-be! It wasn't too shiny nor was it too matte. It really complimented his hand well without looking too feminine or old school. AND it didn't break the bank!
Gary was excellent in helping us find the perfect band for my future husband-to-be! It wasn't too shiny nor was it too Read more...
Gary was excellent in helping us find the perfect band for my future husband-to-be! It wasn't too shiny nor was it too matte. It really complimented his hand well without looking too feminine or old school. AND it didn't break the bank! Read less
Services Used: Jewelry
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Hope
Wedding:
7/31/2016
5.0/5.0
Diamonds Direct is an amazing place to find your engagement ring, wedding bands and just gorgeous jewelry! They have a wonderful selection and work so hard to make sure you find the best ring for you. My fiance picked out a wonderful engagement ring for me last year and I absolutely love it. Tatiana at the Richmond location was so helpful and assisted him in picking out a ring I will truly love forever.
Diamonds Direct is an amazing place to find your engagement ring, wedding bands and just gorgeous jewelry! They have a Read more...
Diamonds Direct is an amazing place to find your engagement ring, wedding bands and just gorgeous jewelry! They have a wonderful selection and work so hard to make sure you find the best ring for you. My fiance picked out a wonderful engagement ring for me last year and I absolutely love it. Tatiana at the Richmond location was so helpful and assisted him in picking out a ring I will truly love forever. Read less
Services Used: Jewelry
B5
Anonymous
Wedding:
Recently Married
5.0/5.0
The engagement ring my fiance picked out from here is absolutely stunning. They took great care in making sure that his grandmothers diamond was well taken care of when it was placed in the new setting. I love how they give unlimited sizings and other benefits, which came in handy when I had to get my ring resized (3 sizes down). The staff is so professional and knowledgeable. They even helped me pick out the matching wedding band for my ring. I can't wait to work with them again.
The engagement ring my fiance picked out from here is absolutely stunning. They took great care in making sure that his Read more...
The engagement ring my fiance picked out from here is absolutely stunning. They took great care in making sure that his grandmothers diamond was well taken care of when it was placed in the new setting. I love how they give unlimited sizings and other benefits, which came in handy when I had to get my ring resized (3 sizes down). The staff is so professional and knowledgeable. They even helped me pick out the matching wedding band for my ring. I can't wait to work with them again. Read less
Services Used: Jewelry
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Emily
Wedding:
4/29/2016
5.0/5.0
Tatjana was so so helpful when we went to in purchase my finance's wedding band! We also purchased my engagement ring setting and wedding band here and their customer service was great with the man that we worked with! The only draw back I would note is that it takes a little longer to get things back when you special order them instead of only a couple of days.
Tatjana was so so helpful when we went to in purchase my finance's wedding band! We also purchased my engagement ring Read more...
Tatjana was so so helpful when we went to in purchase my finance's wedding band! We also purchased my engagement ring setting and wedding band here and their customer service was great with the man that we worked with! The only draw back I would note is that it takes a little longer to get things back when you special order them instead of only a couple of days. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
My fiancé worked with the jeweler for two months designing my ring. I could not ask for anything more perfect! He paid attention to each detail my fiancé wanted. I am soooo happy with their store.
My fiancé worked with the jeweler for two months designing my ring. I could not ask for anything more perfect! He paid Read more...
My fiancé worked with the jeweler for two months designing my ring. I could not ask for anything more perfect! He paid attention to each detail my fiancé wanted. I am soooo happy with their store. Read less
Services Used: Jewelry
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Alex
Wedding:
8/7/2015
5.0/5.0
My husband got my engagement ring from Diamonds Direct, and it was absolutely amazing. He went to so many jewelry stores before going to Diamonds Direct, and nothing ended up comparing in quality and price. He was even able to work with an in-store jewelry designer to custom design my engagement ring. And they worked with the unusual stone request I had (I wanted emeralds as sidestones) at a very affordable price. AND to top it all off, when everything was said and done, he had more money in the budget and was able to upgrade the diamond.

Then, we went back to Diamonds Direct for my wedding band. I wanted a ring that would fit perfectly with the unusual shape of my custom engagement ring. They brought out the jewelry designer again, drew up a sketch, and we placed the order and were back home within a half hour. And we didn't have to pay anything until we saw a digital mock up that we liked. They would email us a design, and we could change anything about it, and then we would get a new design. We could have done this as many times as we needed, but they got the design right from the very beginning! Then they told us the ring would take about a month to come in, but it was completed early.

Overall, shopping for my wedding rings at Diamonds Direct was amazing, and I would recommend it to anyone.
My husband got my engagement ring from Diamonds Direct, and it was absolutely amazing. He went to so many jewelry stores Read more...
My husband got my engagement ring from Diamonds Direct, and it was absolutely amazing. He went to so many jewelry stores before going to Diamonds Direct, and nothing ended up comparing in quality and price. He was even able to work with an in-store jewelry designer to custom design my engagement ring. And they worked with the unusual stone request I had (I wanted emeralds as sidestones) at a very affordable price. AND to top it all off, when everything was said and done, he had more money in the budget and was able to upgrade the diamond.

Then, we went back to Diamonds Direct for my wedding band. I wanted a ring that would fit perfectly with the unusual shape of my custom engagement ring. They brought out the jewelry designer again, drew up a sketch, and we placed the order and were back home within a half hour. And we didn't have to pay anything until we saw a digital mock up that we liked. They would email us a design, and we could change anything about it, and then we would get a new design. We could have done this as many times as we needed, but they got the design right from the very beginning! Then they told us the ring would take about a month to come in, but it was completed early.

Overall, shopping for my wedding rings at Diamonds Direct was amazing, and I would recommend it to anyone. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Turns out my fiance designed my ring with help from the "diamond experts" at Diamonds Direct in Short Pump. He worked with Vicki and Scott closely to hand pick a diamond for my ring! They resized my ring for free on the same day that I dropped it off! We are already in the process of ordering our bands from them! Their service is second to none!
Turns out my fiance designed my ring with help from the "diamond experts" at Diamonds Direct in Short Pump. He worked with Read more...
Turns out my fiance designed my ring with help from the "diamond experts" at Diamonds Direct in Short Pump. He worked with Vicki and Scott closely to hand pick a diamond for my ring! They resized my ring for free on the same day that I dropped it off! We are already in the process of ordering our bands from them! Their service is second to none! Read less
Services Used: Jewelry
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Camilla
Wedding:
5/16/2015
5.0/5.0
I LOVED our experience! They were all about educating us. I never felt I was being sold something or pushed to spend more than my budget. Also, my ring was appraised for almost double what we paid for it! I would definitely recommend this vendor to anyone wanting to buy an engagement ring, or who just wants to learn about diamonds.
I LOVED our experience! They were all about educating us. I never felt I was being sold something or pushed to spend more Read more...
I LOVED our experience! They were all about educating us. I never felt I was being sold something or pushed to spend more than my budget. Also, my ring was appraised for almost double what we paid for it! I would definitely recommend this vendor to anyone wanting to buy an engagement ring, or who just wants to learn about diamonds. Read less
Services Used: Jewelry
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