out of 5.0
Jeanne with Distinctive Designs was very friendly and professional when we first met with her. She had a ton of creative Read more...
Jeanne with Distinctive Designs was very friendly and professional when we first met with her. She had a ton of creative ideas for our centerpieces and bouquets, and promptly sent us the contact. Once we signed and paid our deposit, it was a whole different story. Jeanne was very difficult to contact, and seemed to miss details of what we discussed. The week of the wedding she contacted me to confirm everything, which was helpful. However, two days prior to the ceremony, she mentioned that we would have to return the rented vases within 6-7 days. We were headed out for our honeymoon the Monday after our ceremony, so I asked Jeanne if we could meet on Sunday. She said she had plans during the day, but that we could meet that evening. The day came and I contacted her to let her know we would be available the remainder of the day to meet, and she advised us again that she was unavailable until after 5. We waited to hear from her, and when we hadn't heard anything by 7:30, we contacted her again. With no response, we left for the airport early the next morning. She responded finally at 4:30 AM to say that she had fallen asleep and wanted to meet with us that day. She didn't seem to recall that we had discussed that I was going out of the country that day, and so I asked her to contact a family member to coordinate drop off of the vases. That was Monday, and she didn't make any attempt to follow up with the family member until Thursday, and when she did she acted like it was his problem that she didn't have her vases. The bouquets and corsages were beautiful, but the centerpieces were lacking the fullness she described when we first met with her. The arrangements were very creative and incorporated my theme/colors exactly as described. Read less
Services Used: Flowers
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