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Doubletree Guest Suites Hotel Doheny Beach

Dana Point , CA

LOCATION

Dana Point, CA US

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christine
Wedding:
4/7/2012
2.2/5.0
Darren at Doubletree Suites Doheny Beach was very unresponsive--promises to call back multiple times without actually calling back and ignores his emails for days at a time. We were looking for a hotel to have a block of rooms reserved for our wedding weekend and found Doubletree Suites to be very unhelpful.

We booked our bridal room for the wedding weekend here as they were the most affordable hotel in the area with larger suites. We decided against having a wedding block as it was cheaper to book directly by calling the hotel or through a 3rd party website. Most guests from our wedding still booked at the hotel to be near us (the bride and groom), and had a fine stay. (minus one guest that had a confusing room mix-up that was cleared by the office manager, Chris)

I stopped in with my mother one day to check out the size and lighting of the suite we booked to make sure it was suitable for my bridesmaids and myself to get our hair and make up done in the morning of the wedding and was shown a wonderful, large, well lit room. On the day of the check in we were given a room with a living room half the size, no natural light, and not enough lamps to make up for the lack of sunlight. On speaking to two front desk employees that were very apologetic I was told there was nothing that could be done about the bait and switch. The type of room I had booked has rooms either 450 or 500 square feet and mine is the 450 square foot room. 50 square feet difference in the living room is a large difference when trying to squeeze 10 people into the space.

The next morning I realized exactly how poorly lit the room was and went back to the front desk asking to even downgrade my room as long as we could get some sunlight. There would be no way the make up artists could work in the dark and make us look good. Luckily Chris, the office manager, was on hand to arrange a switch of rooms as soon as another guest checked out that afternoon. The room we were given was comparable in size to the old room but was bathed in sunlight in the morning and was perfect for getting ready.

All in all, half of the issue was resolved but I'm still miffed about the bait and switch and un-helpfulness of the Doubletree Suites sales team. The hotel itself is wonderfully staffed with a great hospitality team that was always greeting us with a smile and warm cookies. The reviews I read on TripAdvisor about the dirty carpets is correct--I came prepared with slippers for the whole bridal party.

My only advice would be to stay here for a vacation, but don't stay here to get ready for your wedding as you may end up getting a smaller darker room after being shown a wonderfully bright room. We were lucky to have another guest with a Rivera Suite checking out the day before the wedding.... if not we may have had to ask to use their lobby for the sunlight!
Services Used: Travel, Unique Services
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