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Doubletree Hilton Riverfront

Bay City , MI
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LOCATION

Bay City, MI US 48708 (map)

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REVIEWS

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3.8/5.0
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justanotherbride
Wedding:
10/22/2011
3.0/5.0
There were just so many things that were poorly/incorrectly done (or not done at all). We planned on getting married 2 weeks earlier, but were talked into changing our date so that the hotel could keep that weekend open for conferences that might come up. We found out that the date we had then agreed to was the same date and time as another wedding, but were assured this wouldn't be a problem. At the rehearsal, there were no chairs in the room. On the day of the wedding, the front desk had to find the coordinator, who was missing minutes before our ceremony. The set-up of the room was NOT what we agreed to. The entire front row of guests (including parents and grandparents) couldn't even see our faces. One bridesmaid kept having to shift around so as not to bump knees with someone in the front row. Getting everyone out to the cocktail room was a mess. We were assured that the other wedding wouldn't be done yet so there wouldn't be any confusion. Our guests exited to a sea of other people. I saw the coordinator once, for about 30 seconds, before our reception, and after we were announced and went in, she disappeared. She was gone for so long that vendors began asking me what was happening, and I had nothing to tell them. Our DJ stepped up and took over coordinating duties (and also mentioned to me that the coordinator had never once contacted her) and our photographer had to coach us through cutting the cake. This may or may not be the coordinator's duty, but surely organizing things with the vendors is. When we entered the room, everything was set up differently than the schematic we'd signed off on. All guests were at the wrong tables, because the tables in the room were mislabeled. The flowers weren't where we had discussed, nor was the dance floor, the DJ station, or even the door we were supposed to come in through. The last straw was when my husband walked over to a corner of the room at ten thirty at night and said, "There are desserts over there." We served our cake for the formal dessert, but nobody ever announced to any of us that they had put out desserts and coffee. Everything was wasted because nobody was aware of them. And at some point, half of my mother-in-laws favors got misplaced. The only thing keeping this from being a one-star review is that the facilities themselves were extraordinarily nice, but the staff and especially the coordinator were stretched too thin that night and our wedding suffered as a result.
Services Used: Wedding Venue
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kimbo815
Wedding:
10/8/2011
4.6/5.0
We had a wonderful experience at the Doubletree for our reception. The staff the night of our wedding was above exceptional and catered to our every need.

Kim Kisser the wedding coordinator is fabulous and wonderful to work with.

We had a few food issues thats why I didnt give it 5 stars, but it was still good and I would absolutely recommend this place for a reception.
Services Used: Wedding Venue
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dr.christine
Wedding:
8/14/2010
5.0/5.0
We had our reception at the Doubletree in Bay City- it was perfect!
Deanna is so great to deal with, and I found the prices to be fantastic. We had our reception in the Davison Room (65 guests at our wedding), and the room was filled nicely.
I had to plan my wedding from a long distance, and the best part about the planning was how much Deanna helped me. I emailed her about a million times, and everytime I received a reply that was very helpful. I was very pleasantly suprised that the staff at the DoubleTree set up all the decor for the venue. Most venues make you set up your own decor (which would be a drag when you want to be out celebrating your day and taking pictures!).

The food was wonderful, and staff were all great. Thanks, Deanna!
Services Used: Wedding Venue
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Courtney
Wedding:
8/6/2010
5.0/5.0
Doubletree Hotel Riverfront Bay City was the perfect location for my wedding. We booked on a Friday and received many incentives including a free brunch the next day! They gave my husband and I a free room for our wedding and more than 70 guests stayed the night. The food and service was absolutely amazing! We went with the lowest food package and still had SO MANY OPTIONS and delicious variety!! I am so happy I held my wedding at the Doubletree and would recommend it to any bride!!
Services Used: Wedding Venue
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Stephanie586
Wedding:
5/23/2008
3.5/5.0
Doubletree was great. The food was very good and we recieved alot of compliments. Their waitstaff was very helpful. The management was somewhat hard to communicate with.
Services Used: Catering, Wedding Planning, Wedding Venue
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Anne
Wedding:
9/29/2007
3.8/5.0
Some issues, but we were able to resolve them without much hassle.
Services Used: Wedding Venue

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