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DoubleTree Hotel

Arlington Heights , IL

LOCATION

Arlington Heights, IL US
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Wedding Venue

REVIEWS

2.8
out of 5.0
3.0/5.0
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Alexandra
Wedding:
5/15/2009
2.8/5.0
The coordinator at the Doubletree seemed to have her act together at first, but three days before the wedding when we sat down to review the details, she didn't have anything right (wrong meal count, sweet table left off, shuttle service time was incorrect, and my 10% discount for booking on a Friday was left off). She kept mentioning that her computer crashed, but that was 2 months before our meeting, so I wasn't buying that excuse. Luckily, I'm hyper-organized and went through every detail with a fine toothed comb to make sure I had everything in writing.

Their shuttle service needs some work, too. They left my in-laws waiting at the airport for over an hour and were rude to them once they finally arrived at the hotel. The coordinator did her best to make amends and told me they would do "some training" at the front desk to ensure it wouldn't happen again. They also transported some guests to the ceremony site and got them there late because, for some unknown reason, the drive didn't have directions and wound up circling on the highway.

The meal service, however, was terrific. The servers were very attentive and the food was excellent. The only thing they goofed was shorting my bridal party table by one chair. They quickly put a new place setting on the table, but one person got shorted the intermezzo and cake course. Other than that, it was great and our guests had a wonderful time.

The bridal suite was incredible. It was the perfect place for my girls to get dressed. It was also nice to come to the room after the reception, soak the jacuzzi tub, and put on the soft robes that were laid out for us. There was also a plate of chocolate covered strawberries along with a nice note from the coordinator.

Overall, I would recommend the Doubletree - but only to the organized bride who takes care to check up on everything. If you're not organized and want to depend on the on-site coordinator to run things for you - this is not the place to go.
Services Used: Wedding Venue
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