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DoubleTree Resort by Hilton, Lancaster

Lancaster , PA

LOCATION

2400 Willow Street Pike
Lancaster, PA US 17602 (map)

PHONE

800-369-9877

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

You’ve been dreaming about your fairytale wedding for so long and your big day will be here before you know it. We are eager to help you plan your perfect day from the picturesque chapel... Read more
You’ve been dreaming about your fairytale wedding for so long and your big day will be here before you know it. We are eager to help you plan your perfect day from the picturesque chapel for your ceremony to the memorable food at your reception. Weddings at DoubleTree Lancaster are simply amazing.

Our wedding packages take the stress out of coordinating your special day and let you focus on what’s important, enjoying the moment. All-inclusive packages include your ceremony in our charming wedding chapel and reception in the spacious Palm Court. All of our packages include:
Customizable dining options On-site wedding chapel Rehearsal and ceremony time in the chapel Overnight room for bride and groom Chapel attendant for both your rehearsal and ceremony to handle your music and lighting Beautiful indoor courtyard for receptions featuring palm trees and European elegance Champagne or sparkling cider toast included Complimentary first breakfast for bride and groom
We not only have the facilities to make your wedding perfect, but amenities to make every event surrounding your big day awesome.
Plan a groomsmen day of golf at our on-site 9 hole course Schedule in room pampering with our individual or couples massage appointments Reserve overnight accommodations for your out of town guests Plan your rehearsal dinner in one of our elegantly decorated private dining rooms, discounts available Enjoy a delicious breakfast with your friends and family the day after your wedding in Cafe 24 Hundred
We also have reception only and ceremony only packages available, as well as specialized enhancements to further personalize your wedding day. Our Wedding Consultant’s year’s of experience will help you in determining what will make your day perfect. Read less
Wedding Venue

PHOTOS

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INFO FOR WEDDING VENUE

When was your venue built?
1980
When was your venue last renovated?
2010
Describe your venue:
Banquet Hall, Hotel, Restaurant
Describe the style of your venue
Classic / Traditional, Country, Garden / Romantic
What wedding services does your venue provide?
Bridal Shower, Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
250
How many event spaces or rooms does your venue offer?
6
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
No
Does your venue offer an uncovered outdoor space?
No
Does your venue have on-site accommodations?
Yes
Number of guest rooms
185
Number of suites
45
What is the minimum rental fee for your venue?
500
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
No
Beverage Service
Offered in-house
Is beverage service included in the minimum rental fee?
No
Catering
Offered in-house, Outside vendors welcome
Is catering included in the minimum rental fee?
No
What is the average catering price per person at your venue?
60
Event Coordination
Offered in-house
Is event coordination included in the minimum rental fee?
Yes
Event Rentals
Offered in-house, Outside vendors welcome
Are event rentals included in the minimum rental fee?
Yes
Lighting and Sound
Offered in-house, Outside vendors welcome
Are lighting and sound included in the minimum rental fee?
Yes
Linens
Offered in-house, Outside vendors welcome
Are linens included in the minimum rental fee?
Yes
Seating
Offered in-house, Outside vendors welcome
Is seating included in the minimum rental fee?
Yes
Shuttle / Transportation
Offered in-house, Outside vendors welcome
Is transportation included in the minimum rental fee?
No
Wedding Cake
Outside vendors welcome

REVIEWS

4.4
out of 5.0
4.5/5.0
4.4/5.0
4.5/5.0
4.5/5.0
4.5/5.0
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Jessica
Wedding:
11/9/2013
5.0/5.0
Everyone at the Lancaster DoubleTree was absolutely amazing! We could not have asked for a better wedding venue. They were very accommodating, pleasant, and a joy to share our special day with. Kris and her team worked so hard and made our day one we will remember for the rest of our lives!
Services Used: Wedding Venue
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Amy
Wedding:
10/19/2013
5.0/5.0
The DoubleTree was an awesome place to have our wedding. Everyone was so friendly and quick to respond to questions. It could not have been any better.
Services Used: Wedding Venue
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LaDonna
Wedding:
9/28/2013
5.0/5.0
Our wedding was picture perfect thanks to the awesome staff at Double Tree Resort. Kris Becker is exceptionally wonderful to work with. The whole team went above and beyond our expectations.
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
5.0/5.0
From the very beginning everyone at Double Tree was wonderful. We met with Kris who is the wedding coordinator. She answered all of our questions and was always available to talk if we needed her. The employees at the hotel were amazing, they did anything we asked of them and were very accommodating to our needs.
Services Used: Wedding Venue
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Richard
Wedding:
4/13/2013
5.0/5.0
Chris was great to work with very helpful. The chapel was nice. I would recomend the Double Tree Resort.
Services Used: Wedding Venue
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Jessica
Wedding:
10/12/2012
5.0/5.0
Doubletree in Lancaster was great! From start to finish they helped me all along the way and made my wedding day more special than I imagined.
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Congratulations! We wish you many happy years together, Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Gerry
Wedding:
9/15/2012
5.0/5.0
DoubleTree Resort by Hilton, Lancaster was beautiful in every way. From the chapel to the hotel rooms and especially Palm Court for the reception. Kris Becker was outstanding to work with. We highly recommend this venue!
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you and congratulations! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Valerie
Wedding:
9/2/2012
5.0/5.0
Kris handled our wedding & reception. I can't say enough about everything she did to make it just right. She was so attentive to our requests. Kris made sure we didn't have to worry about ANYTHING on our wedding day. She was such a pleasure to work with. She is just such a nice person in general. Nichole was there with us during our reception. We got so many compliments for Nichole--our guests felt like they were getting personalized service. She really made an impression with everyone, our guests just LOVED her! Brian handled everything at the chapel. What a great guy! He was also so nice to work with. He was there during our rehearsal, and just did such a great job making suggestions and assuring us everything would be alright. He made sure all our things at the chapel got moved over to our hotel room after the ceremony. Nothing got lost. The people at the desk in the lobby were also so courteous and nice. Oh! And Rock's brother, Terry, made our wedding cake, and had a disaster transporting the cake to the wedding. He RAVED about how the people at the DoubleTree, and from the kitchen helped him fix the cake. He said they were WONDERFUL and so HELPFUL. When we saw the cake, we would have never known anything was wrong. The staff was really nice during our rehearsal dinner too at Cafe 24--another convenience just having to walk across the street from the chapel after the rehearsal. The food was great!
Does it sound like we were happy with the service we were provided for our wedding and reception? You will not be disappointed. Also, having the chapel just a short jaunt across the street from the reception was one of the reasons we chose this site. The chapel is beautiful and set up perfectly for a wedding and for a bride to get ready right there inside the chapel.
Thank you Kris, Nichole, Brian and all the staff from the DoubleTree. You made our day more special.
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

What an awesome review! Thank you for taking time to share your great experience with future brides. Congratulations on your wedding! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Meagan
Wedding:
9/1/2012
5.0/5.0
I couldn't have had a better wedding and with such kind, flexible and hard working people helping us! We loved every aspect of the space. Everything was perfect! I really appreciated when Nicole helped me sew my wedding dress strap back on! lol! The food was excellent! The chapel was great and I can say on behalf of our families they had an amazing time! We loved the cheese and fruit plate in our overnight stay at the hotel for the wedding night!!!! I'm sad to hear the closing of Willow Valley and the Bakery though. But thanks again for everything and if it's okay I would love to come back to the wedding events there! They were so much fun!

Take care, Meagan Mapson (Lewis)
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

We're so glad to read you had a wonderful wedding day with us. Congratulations! If there is anything I can help you with, please let me know. And we hope to have the opportunity to work with you again soon, Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Our wedding day was even more wonderful than we could have hoped!
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

We love that! Congratulations: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Deb
Wedding:
7/28/2012
5.0/5.0
Palm Court at Willow Valley was a spectacular venue for a wedding reception. The food was excellent, and everyone we worked with to plan the reception was top-notch.
Services Used: Catering, Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you! We are so happy to have been part of your wedding day and wish you many years of happiness! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Alicia
Wedding:
7/14/2012
5.0/5.0
The experience was wonderful!! So many people have commented on how beautiful the chapel and reception venues were. Working with Kris Becker was so great. They will work with you on any requests you need. I highly recommend this vendor!!

Alicia and Jim Moore
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Congratulations! We're honored to have been part your special day and hope to have the opportunity to work with you again. Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Terry
Wedding:
6/10/2012
5.0/5.0
Absolutely the best reception venue I have dealt with. Very friendly and responsive. I have been told that the food was the best food people have ever had at a reception. Everything was set up exactly as we had asked and their staff were excellent all the way around.
Services Used: Wedding Cake, Catering, Wedding Planning
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Congratulations on your recent wedding! We are honored to be part of your day and happy to hear everything was just like you imagined. Best wishes for a lifetime of happiness! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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bmace89
Wedding:
5/5/2012
5.0/5.0
They do a wonderful job here and were willing to work with lazt minute changes
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Our team works hard to be flexible and accommodate every request you need. Thank you for reviewing us and we wish you a lifetime of happiness! Kristin O'Connor, Guest Relations, koconnor@willowval.com, (717) 464-7503
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Shannon
Wedding:
4/15/2012
5.0/5.0
Girls generally know how they will act as brides, and I knew from the beginning that I would be STRESSING majorly over every detail. Having said that, picking Willow Valley/DoubleTree Resort for my wedding venue was the BEST decision I could have ever made. I grew up going to this resort with my family since I was a baby, and it was my dream location for my wedding. At the very beginning of my experience, a different Catering/Sales manager worked here, and I must say I was worried it was going to be a disaster. However, about a month into planning, Kris Becker entered the role, and changed everything. If you want a person who is friendly, kind-hearted, organized, and willing to go above and beyond for you, pick Willow Valley for your wedding. Kris was so unbelievable... she took ALL the stress off of me and my family and I knew every detail was going to be perfect. She even came the day of my wedding to help set up to make sure everything was exactly how I wanted it! She answered all of my questions very promptly and never missed a beat. If for no other reason, book for Kris alone.

The value of this venue is amazing. We got SO much for our money. We had a morning ceremony in the chapel with a brunch buffet, and our pricing included the ceremony, hors devours, a huge variety of breakfast and lunch foods (buffet style), mimosas, a discount on our cake and rehearsal dinner, and a complimentary night for my husband and me the night of the wedding! Some of my friends and family could not believe how reasonable it was when I told them what it cost us. Plus we got an additional discount for having it on a Sunday.

Quality and service are things that Willow Valley/DoubleTree has down. The grounds are gorgeous, the chapel is clean, adorable, and perfect for weddings, the Palm Court is breathtaking - everything is picture perfect. The food is delicious and the cake was out of this world. The Easter flowers in the front of the chapel were beautiful - we didn't even have to decorate it!

The people working there are amazing - as I said it doesn't get any better than Kris. The lady that helped me confirm the rooms we needed was also very helpful and responsive. The day-of coordinator was great... she checked in with me and dismissed the head table and she even brought my Dad a Diet Coke even though soda wasn't included in our package! My only issue was that she went MIA at some points of the reception... but I'm sure she has tons of behind the scenes work to do! Not a big deal at all. The bakery was great - Sue was so wonderful to work with and did exactly what we wanted! And our sound coordinator was a very nice guy who ran the sound perfectly during the ceremony, which is a huge stress saver! The people at the front desk were helpful checking all of our guests in, and were very accommodating when I was having a meltdown because we thought we didn't book enough rooms!

I also highly recommend having the rehearsal dinner in the smorgasboard! We had the rehearsal in the chapel, then headed over to the Family Restaurant and had a blast. DoubleTree is also a great venue if you have traveling friends and family who need to stay. Everything is in one place - SO convenient!

Thanks to Willow Valley/DoubleTree I had my dream wedding and could never have asked for anything more!! I highly recommend it if you know you will be stressing... trust me, your details will be taken care of and you will truly be able to enjoy your day! Best of luck brides!
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you so much for this wonderful review, Shannon! It was a pleasure working with you and we are honored to have been part of your special day. Wishing you a lifetime of happiness, Kristin O'Connor, Guest Relations, koconnor@willowval.com, (717) 464-7503
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JennaHanson87
Wedding:
12/6/2009
5.0/5.0
We had a December wedding and the place was beautiful without a lot of work.
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you and Congratulations! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Megan
Wedding:
6/28/2008
5.0/5.0
Best prices for a reception around! Great service, really friendly. Got a free Sunday brunch for 2 that we can use whenever!
Services Used: Catering, Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Glad you enjoyed your event! Congratulations! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Megan
Wedding:
12/17/2006
5.0/5.0
They were amazing and the wedding was more than i dreamed it would be. When my cake turned out a little lop-sided, they didn't charge us for it...they took care of every detail. Every time we wanted to take care of something, they protested and took care of it!
Services Used: Wedding Cake, Catering, Wedding Planning, Transportation, Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Congratulations and thank you for the positive review. We hope to be able to celebrate future anniversaries with you! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Amie
Wedding:
11/10/2012
4.9/5.0
I highly recommend this venue and to utilize both the wedding ceremony and reception locations. Not only is it highly convenient to all your guests, but it's a great value as well. I couldn't be more pleased with the staff through out the whole process, including the actual wedding. Each person was truly working to create my perfect day. Each and everything I asked for specifically, that was outside the standard guidelines were met. All of our guests loved both locations and raved over the delicious dinner meal that was served. I wouldn't have changed anything about the night!!
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you, Amie! So glad to read your wedding day went well. Congratulations!
Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Rebecca
Wedding:
4/12/2008
4.9/5.0
My wedding day was greater than I could have ever imagined and I have Willow Valley to thank for that. I was very happy with everything that Willow Valley had to offer. The entire Willow Valley campus is beautiful including the chapel and the Palm Court. I didn't do any decorating and yet everything looked beautiful. Willow Valley makes planning easy and convenient by having the chapel, bakery, reception hall and hotel rooms all on the same campus. They also have a family restaurant on campus so all of the family members and friends that stayed overnight were able to have brunch together the following morning.

In addition, any time I had a question, I would email Megan in catering and she would get back to me promptly every time.

Even though Willow Valley is located in an alcohol-free township, we had tons of fun at the reception and didn't even miss the alcohol. Everybody still got up and danced and we all had a great time!

I highly recommend Willow Valley to anybody for any kind of event, not just weddings. They're even great if you just want to get away for the weekend.
Services Used: Wedding Cake, Catering, Rentals & Photobooths, Transportation, Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you for reviewing our property. We are so happy to hear you had a wonderful time and wish you a lifetime of happiness! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Tara
Wedding:
10/13/2012
4.8/5.0
We recently got married at the DoubleTree Resort and I am over joyed that we selected this venue. It was absolutely beautiful and we got some many compliments on the venue and the excellent service. Every step of the planning process was covered with our coordinator Kris and then the day of the wedding Nicole covered every detail and helped us with anything we needed. The convenience of having the ceremony, reception and hotel stay for guests was amazing. I would recommend this vendor to any of my friends. We loved everything about it.

The only reason I moved flexibility to a 4/5 is because they do at least two weddings a day so there is not much flexibility with times. However, they did do an amazing job with their turnover and we never felt constrained or rushed. Loved everything about DoubleTree. We also did run into some trouble with pictures...people near the golf course really did not want us near.
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

So glad to hear you enjoyed your wedding day with us. We do our best not to rush bridal parties, and do not always have two events in the same day. But our staff is very efficient and, just as in your case, able to turn a room around quickly with little to no hindrance on the event coming or going. Also, many bridal parties like to take photos on our golf course. We ask that anyone on the course not playing, take extra special caution as it can be dangerous. There are plenty of beautiful spots on our property to take photos and our team can make some suggestions.

Thank you again for the wonderful review and for choosing our facility for your wedding day. If there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Melissa
Wedding:
5/6/2012
4.8/5.0
Our ceremony and reception could not have gone more smoothly. Everything from the chapel to the reception hall was wonderful. Our reception was in Statesman Hall which we found to be more private and in the end were pleased that we ended up there and not in Palm Court. I would recommend this venue to all.
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you for choosing DoubleTree Lancaster. We are happy your special day was wonderful and wish you lots of happiness as you start your new life as Mr. & Mrs. Kristin O'Connor, Guest Relations, koconnor@willowval.com, (717) 464-7503
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Mindy
Wedding:
5/8/2009
4.8/5.0
We used Willow Valley for the chapel only. We had already booked our reception site elsewhere and only wanted the chapel for our ceremony. Normally they do not allow this, but our wedding day also happened to be prom night, and Willow Valley was happy to have us use the chapel. They provided a sound guy, appropriately named DJ, who did a great job. We were very happy with Willow Valley, and would recommend them.
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
4.8/5.0
Here are the Pros:
I fell in love with Willow Valley after staying there for a women's retreat a year ago. It was just after Christmas and the decorations were still up. I loved the chapel and the Palm Court and knew it would be a perfect place for a Christmas wedding. Then I picked up a brochure in which they listed all of their prices! For someone who lives in the Philadelphia area this place is a gem of a find! The price per head was amazing for what you got. There is no alchohol at this venue so that brings down the cost immediately. But even if you compare this venue with other venues subtracting the alchohol you still get so much more! We were paying for the wedding ourselves and I was afraid that I wouldn't be able to afford a grand fairytale wedding, but Willow Valley made that dream happen. You can't get more cozy and romantic than the Willow Valley Chapel and you can't get much more grand than the Palm Court. And Willow Valley is truly at its prettiest at Christmastime. And another selling factor for me was this classic Courier and Ives style sleigh in their loby. You can actually sit in it. I knew this would be a great picture opportunity and it was! Some of our best photos are in this sleigh.

Our coordinator, Megan was wonderful. She was quick to respond to emails and phone calls.

We held our rehearsal dinner there (which I recommend if you are getting married in the chapel). It allowed us to keep everyone in the same place and all we had to do was walk across the street to the chapel. The dinner was wonderful and they didn't rush us at all. Our sound guy, Brian at the chapel was amazing! He had the most wonderful attitude and energy. He was very helpful and thoughtful. He handed us the little lamenated paper that had Krause/Smith Rehearsal on it because he thought we might want it as a memento.

The afternoon of the wedding we called the front desk to see about getting my bags moved to the room my husband and I would be staying in that night. The head of housekeeping came out right away and took the bags himself. A very friendly and helpful man.

The wedding day went off without a hitch. Joe our limo driver was great. He helped every girl out of the limo. He even helped open the doors as I entered and walked down the isle with my father. I was noticing a trend that even some of the more minor players in the event took great care in making our day special.

In terms of the reception, everyone loved the food. The service ran smoothly. The coordinator greeted us and checked in from time to time. When we got back to our complimentary hotel room there were several gift baskets with snacks as well as our dinner which we had not gotten a chance to eat. We had a nice jacuzze bath tub which was perfect to slip into after such a big day. The next morning we were able to enjoy a complimentary brunch for two in the Palm Court. Everything was wonderful.

Cons: A word of caution to brides considering Willow Valley! They are wonderful. They are helpful, but they are also very relaxed too. I used to work for another venue who really thought of everything for the bride. They aren't like that here. I was fortunate in the fact that I was beyond thorough and thought of everthing and asked the questions I needed to ask and gave information that I thought might be helpful to them in making my day perfect. They have their questions that they need to ask you but i found that there were several other little details that they needed to know that they would not have asked me. I had to tell them. Also, they reserve that question time for about a month before your wedding. I requested that we come in for a tasting and planning appointment shortly after we had booked the venue and chosen our other vendors. I'm glad we did. It just put us at ease to know what was going on early. Its too stressful a month before your wedding to be making those decisions. Also, know that they are not your wedding planner. Some places are, but they are not. The only person who will be representing Willow Valley at your chapel ceremony is the sound engineer. No one comes over and directs your guests from the chapel over to the Palm Court. You need to have your minister or guest book attendants make an announcement or be your guides. Little things like that you really want to make sure to think through on your own. And another thing that I wasn't happy about but turned out okay is that the person who coordinates your wedding for all the months leading up to i might not even be scheduled to work the day of your event. That's what happened with ours. But the woman who was on duty was thoroughly briefed by our coordinator and everything went off perfectly. It just would have been an added bonus and personal touch to have had our coordinator who had been with us thru the planning stages. And for some brides I'm sure would have given them some extra peace of mind.

Also, our wedding was an evening wedding. The chapel ceremony was slotted from 5pm to 6pm. The reception time was from 6pm to 9:30pm. This is a total of 4 and a half hours. Had we chosen the afternoon wedding we would have recieved 5 hours. This is because they have quiet hours starting at 9:30pm. You still have the venue until 10pm, but the lights go up at 9:30pm and the dj has to stop playing. You actually pay more for an evening wedding and you loose a half an hour. That was a huge draw back to me, but we dealt with it because everything else was what we wanted. I really think they need to extend their evening weddings to at least 10pm. Out of fairness. There's not much difference bedtime-wise but an extra half an hour is about 7 to 12 dance numbers.

I think the only truly negative element of the review that I have is reserved for the bakery. And it deals with customer service and options. Our cake turned out amazing! It tasted great. We got many compliments. They are ranked number one in Lancaster for their cakes. The two downsides are, the person who takes you through your cake choices and the choices themselves. As we flipped through the book we didn't like any of the pictures. They were very dated. Very 80's. Lots of pillars and people on the cakes. If you wanted a fondant coating on your cake, you weren't going to get it here. This surprised me since you can flip through any bridal magazine or go on the knot and see the trends in cake designs. We finally found a cake on the last page that we knew once we took all of the dated chachka off of it would be a great cake. But as we talked with the woman ordering the cake for us, she had all these restrictions. You have to have a plate or pillar in between layers. We were told that the way our cake looked in the picture would not be how it looked when we got it, due to this stacking policy. We resigned ourselves to that fact but were pleasantly surprised when the cake actually turned out they way it was supposed to at the reception. When we asked this woman about using sugared berries, she had no idea what they were! She was a very unenthusiastic person and i was surprised she was even working at willow valley. Fortunately our florist knew what sugared berries were and had them placed on our cake for us.

To wrap it all up. Our day turned out perfectly. Willow Valley is a splendid place, very affordable, and great accomodations and food. Just remember that you need to be very organized and ask the questions that you need to ask.
Services Used: Wedding Venue
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happy2Bme
Wedding:
12/22/2007
4.8/5.0
The catering department went out of their way to make our special day as smooth and problem free as possible. They even made sure we were comfortable in the resort the night before the wedding!! I highly recommend this venue. Not only do they provide great service, but it is a wonderful place for your pictures!!
Services Used: Wedding Venue
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Tallie
Wedding:
8/5/2006
4.8/5.0
Reception: Awesome, awesome, awesome people to work with, and a really great value for the money. They treated us as unique people, not just another event on the calendar. Everything was arranged as we requested, and went smoothly. The food was delicious and served well.

Drawback: requiring that the reception music end at a certain time really cut short our celebrating, especially since it took us a little while to get all the photography done before the reception.

Cake: sooo tasty and beautiful. Go early and try samples of the different cake types - they are all delicious. Our topper was still tasty for our one year anniversary!
Services Used: Wedding Cake, Wedding Venue
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Rebecca
Wedding:
12/16/2012
4.7/5.0
This was the perfect venue for my wedding! They had beautiful facilities, were very professional, and offered a good price for what you got. It was especially nice to have the wedding and the reception at the same venue because it reduced a lot of the stress. Kris, the catering manager was wonderful to work with and made the whole wedding planning experience go very smoothly. I would highly recommend this venue!
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Congratulations and thank you for sharing your experience on Wedding Wire. We wish you many years of happiness! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Kristin
Wedding:
10/27/2012
4.7/5.0
Willow Valley was great. When there was an issue, they took care it of immediately and were calm and very professional. They were at our side throughout the entire reception making sure the bride, groom and our family was taken care of! They even brought us a jug of water to our room after the wedding because we had lost our voices from having such a good time! The venue is beautiful and is worth every penny!
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Congratulations on your recent wedding! We hope you've both got your voices back. Thank you for sharing your experience on Wedding Wire. Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Kristin
Wedding:
10/20/2012
4.7/5.0
Everyone knows the stress of a wedding is a lot to deal with and every bride wants their special day to go perfectly! However, we are all human and there are some things that cannot be controlled. Anytime my husband and I had even a little complaint Nicole and her awesome staff were there to fix it without hesitation!! There weren't enough seats for our guests at the rehearsal dinner but when I asked Nicole to add more and add a gift table, the changes couldn't have been made quicker! Our bridal party was supposed to have our very own cocktail hour set up in the lobby, when it wasn't set it, I spoke with Nicole and in a matter of minutes we had drinks and food for everyone! So even though there were a few minor mishaps, they were fixed quickly and the night went by beautifully! I can't forget the planning too, Kris Becker was so helpful in guiding me through the whole planning process and even took down directions on the way I asked to have the napkind folded. It was perfect, the whole day! Thank You so much Double Tree at Willow Valley!
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you for sharing your experience with the Wedding Wire community. I'm happy to read we were able to quickly fix any mishaps and hope your wedding day was truly memorable. If there is anything I may assist you with, please let me know: Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Donna
Wedding:
10/14/2012
4.7/5.0
Beautiful place for wedding and reception. The palm court is a wonderful setting for pictures and the chapel is great, just the right size. The grounds are also really nice for pics.
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you for sharing! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Kjboban
Wedding:
7/19/2009
4.7/5.0
The Palm Court was beautiful! Megan helped make sure the day ran smoothly, and she was always available to answer any questions I had.
Services Used: Wedding Cake, Catering, Transportation, Wedding Venue
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Travis
Wedding:
7/7/2007
4.7/5.0
Everything was very beautiful, and they did our cake there, and we had an ice-sculture as well. The ceremony was held in the chapel on site, which is very pretty. There are a lot of beautiful areas outside for pictures as well.
Services Used: Wedding Venue
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Barbara
Wedding:
10/27/2012
4.6/5.0
Because we had to stay at the hotel for two nights, my daughter was supposed to get the bridal suite but the hotel placed her on the first floor with the conference rooms. By the time they found another room, they placed her right next door to the parent's room. When you book the hotel ten months in advance, I would think they would have the bride's room saved for her. It was very stressful and I think this could have been avoided if the front desk knew what was going on.
Services Used: Catering
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

I'm truly sorry for the inconvenience regarding the overnight rooms. It was definitely an oversight, and not something that typically happens. If there is anything I can further help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Leah
Wedding:
4/21/2012
4.6/5.0
This was a gorgeous venue. It was easy to plan a wedding because everything was included. I woul definitely recommend Willow Valley for a reception!
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you for choosing DoubleTree Lancaster for your wedding day. We are honored to be part of your big day and wish you a lifetime of happiness!

Kristin O’Connor, Guest Relations
koconnor@willowval.com
(717) 464-7503
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Lorena
Wedding:
10/3/2009
4.6/5.0
Willow Valley was very responsive and helpful for our wedding. My husband and I live in another city and were planning everything via email. All of the staff was very helpful via email and phone to assist us in planning the reception. Willow Valley's costs were very competitive and they were very flexible with the schedule of our reception. My husband and were very happy and pleased with how our reception turn out. Thank you Willow Valley for making our day very special.
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
4.5/5.0
The Double Tree is a little bit pricey but the food was amazing, the staff was very helpful and understanding of last-minute changes and conflicts, and the facilities were beautiful. They did an amazing job and I think it was completely worth the price.
Services Used: Wedding Venue
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Vicky
Wedding:
4/12/2008
4.5/5.0
I dreamed of getting married at Willow Valley's chapel ever since it was built. My family used to stay there every summer when I was a child. It was a beautiful location for our wedding. Everyone complimented the surroundings from the Chapel to Palm Court, the pond to the pools....our guests made a vacation out of our wedding just as we'd hoped.

I would love to give 5s all around in my review however they were in the middle of renovating one of their buildings and when some of my family members checked in under our block the man at the desk put them in the middle of the renovations! The good news: After I went to them and talked to Lauren though, things were fixed in minutes. She made sure I was as happy as possible.

Willow Valley is lucky to have Lauren, Megan (their Catering Manager) and Liz Hess (baker). Those 3 women made sure we had the wedding of our dreams and tackled every problem that arose.

It is an alcohol free place, which may deter somg...but there is so much beauty there you don't miss that small aspect at all.
Services Used: Wedding Cake, Catering, Wedding Venue
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Taylor0171
Wedding:
7/17/2010
4.3/5.0
Our representative was great to work with. Although out of town the week before our wedding, she did have another rep contacting us that week! The rooms were nice however our complimentary honeymoon suite the night of the wedding had a very noisey shower as the pipes were shaking when temperature was at a comfortable level. Water temp had to be steaming hot for it to stop. We were a little rushed out of our reception as there was another wedding right after us and needed to get set up for them. Besides these little issues, the representative were a pleasure to work with and were accommodating where it was needed most.
Services Used: Wedding Venue
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del02
Wedding:
12/16/2006
4.3/5.0
Willow Valley provided us an absolutely beautiful December wedding. They were super helpful, kind, and wanted to see that my day turned out the best. We had our reception in the Palm Court, which looked so gorgeous decorated with their Christmas decoration.
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
4.2/5.0
Double Tree is very flexible in accommodating your desires. Packages can be modified. The Banquet Manager did a terrific job and was great to work with!
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you for choosing our facility for your special day. Congratulations! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Anonymous
Wedding:
1+ year ago
4.2/5.0
Kris is fabulous! She was always helpful, kind and accomadating to our wishes. We were absolutely thrilled with WillowValley (staff, chapel, palm court, and other items included in packages) and would highly reccomend using them for events!!
Services Used: Catering, Wedding Venue
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Anonymous
Wedding:
1+ year ago
4.1/5.0
Be Prepared to be complained against for music playing. We were told we could have music from 6pm-10pm but at around 830pm we were told that the hotel received complaints from hotel guests and we needed to turn down our volume.
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
4.0/5.0
Loved my wedding but some of the people were very hard to work with .
Services Used: Wedding Venue
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Pat - Mother of the Bride
Wedding:
7/16/2011
4.0/5.0
It was great to have the wedding in the chapel on the resort grounds and have our guests walk to the reception.
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Congratulations and thank you for choosing DoubleTree Lancaster! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Anonymous
Wedding:
1+ year ago
3.6/5.0
Very expensive for a ceremony only, but it was beautiful and pictures turned out awesome.
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you for choosing our facility for your wedding ceremony. We offer quite a few packages in a wide variety of prices for guests having both their ceremony and reception with us and we work to provide you with a great facility, and everything you need, if your reception will be off property. If there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Anonymous
Wedding:
Recently Married
3.5/5.0
The music tech guy at the church was simply amazing. He gave us tips on our rehearsal, had amazing songs to choose from. He was profession/flexible. The ceremony was flawless -everything was on point! The tech guys at the hall was amazing was well, he stuck around after one hour to make sure everything was on and working.
I was planning on hiring a on-day coordinator for the reception. I was told that doubletree would provide this service, so I didn't hire my own. On my wedding day, I did not see/meet my coordinator and the lady who planned the details with me was on vacation, so I had the short end of the stick. The planning was smooth, but the execution was not successful. The location is beautiful but the wedding day service was poor and it became stressful.
My husband asked the doubletree staff to let him know when the flower arrive, we never got the memo. All of wedding pictures were done without our bouquets. when we went back to check if the flowers arrived, -the flowers were just sitting behind the front desk, the whole time! Their was no utensils for the cake cutting. After I cut the cake I realized their was no spoon or fork, so just used my fingers to feed him. (everyone was singing the cake cutting song and staring, so I was going to make a scene) They removed the seating cards before my bridal party came to the hall, so my bridal party had no idea were to sit. That was a pain. Also the table numbers was wrong, my husbands family was in the middle and his cousin with a bunch of kids was next to us (switched). We had singer/speeches and a comedian -with the kids screaming near the stage/us , it was disruptive. -By a bride ...
Services Used: Wedding Venue
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Erin
Wedding:
6/21/2008
3.5/5.0
GREAT PLACE FOR A RECEPTION AND WEDDING!!!!!!!!!!!! ONLY PROBLEM WAS WITH CAKE....SEE BELOW!!


Ok, I will say off the bat....if you want a delicious cake, the bakery at Willow Valley is the way to go! The problem that I had was that they say they "cannot" make cakes with layers sitting on top of each other due to sliding. They will only use pillars in between layers, which is an old fashioned look that I did not want. However, I know someone else who used their bakery, and this person had two fake styrofoam layers made, with one real layer on the bottom. They did this without using pillars because the styrofoam will not slide. This is what I asked for, and the lady said that could not, and have never done that, and that it is against their policy. After I called her out on it and told her that someone else had it done, after much argument and me getting a little snippy, she finally agreed to "check with a manager" and then later said it was fine.

So, pretty much, if you want a cake with pillars, you'll be fine. If not, be prepared for an argument and stick to your guns...Either way, the cake is delicious, and the decorations were beautiful... (just lacking great customer service).
Services Used: Wedding Cake, Transportation, Wedding Venue
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K
Wedding:
4/29/2012
3.4/5.0
Beautiful location for a wedding and reception. Very friendly and hospitable staff. A little difficult in the realm of communication and follow through. Didn't feel like the details were taken care of very well and had some problems with being told one thing, and then it not happening. Beautiful site, but incredibly stressful with the lack of communication.
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you for choosing DoubleTree Lancaster for your special day. Our wedding coordinator works hard to get every detail right because it is so important to you and your family. I'm sorry if not everything was taken care of to your expectations and I would be happy to speak with you further. Feel free to contact me at your convenience: Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Danielle
Wedding:
10/20/2007
2.7/5.0
Willow Valley is a beautiful facility for a wedding. They have a small chapel on site which is convenient if you're not looking to get married at your own Church. We loved the chapel on site feature and it was a major selling point for booking this venue. They also offer great package options. We chose the diamond value wedding package with the buffet option.

This package comes with:
Chapel Ceremony
One-Hour Rehearsal
30% Discount - Rehearsal Dinner & Group Sunday Brunch
One-Hour Complimentary Hors D'oeuvres
Dinner Selection
Deluxe Table Linens
Sparkling Cider Toast
Wedding Cake (WV Bakery $225 credit)
Ice Sculpture
Complimentary overnight room
Gift Basket in Room
Late Night Snacks in Room
WV Monogrammed Robes
Limousine Service (From Brides home to WV- Limited pick up area)
Sunday Brunch for Two
(Minimum of 150 adults for each package.)

The Palm Court is beautiful and requires little to no outside decorations. Willow Valley also provides a basic glass hurricane and candle for the table centerpieces if you choose to use it. (We did) The package offers everything you could need and it's not that expensive when you think about how much you would spend getting everything provided at different places. We also picked a cake that had 5 tiers which was more than the $225 credit, but we only spent a little more than $100 extra. The cake was very good and the bakery was VERY accommodating! It was rather difficult to get a hold of people in the sales office when we would call to ask our consultant about something regarding the wedding. I felt like we were constantly being told that someone new was handling our wedding only to find out later they actually weren't. It was very frustrating and I feel like the "wedding consultants" weren't very helpful for anything outside of the basic things Willow Valley provides. Some information we should have been told was left out when we should have been informed of it. It just seemed like nobody was quite sure what they were doing at any point in time. Everything seemed like it was set up perfectly, but on our wedding day...things weren't quite as perfect as we'd expected. My name was spelled wrong on our ice sculpture that was displayed as a focal point in the reception area. It was spelled RIGHT on ALL our paperwork and nobody could give us an answer as to why or how it managed to get spelled wrong. Also, many of our guests commented to us that they never saw half the Hors D'oeuvres that were supposed to be constantly refilled for an entire HOUR before the wedding party was introduced. My parents arrived at the reception area before my husband and I were finished with pictures and they said all the hors d'oeuvres were gone at that point which was well before the hour was up. The food we had at the dinner was good and we didn't receive any complaints in those regards! The area was decorated just as we expected and our favors were placed on the tables before we got there. Everything was well organized ahead of time by the day's event staff and I can't complain about them. Our reception had to be over at 4PM so we all went back to my parents house for a few hours of celebrating after the reception. My husband and I came back to Willow Valley that night for our complimentary room. The room was very nice and clean, but all of the special gifts we were supposed to receive were NOT in the room (robes, gift baskets, etc). I called down to the front desk to tell them about this only to be told it was not on record that I was supposed to get them and there wasn't anything they could do about it that time. EVERY wedding package comes with this so there is absolutely NO reason why we should not have received them and nobody made an effort to try to compensate for it during our stay. After the wedding was over and we returned from the honeymoon, they decided to send us the things we were missing to our house. This was essentially pointless since our wedding night was already over. My mom called Willow Valley to try to get some sort of monetary compensation for all their mistakes. We payed extra for the Diamond package, but all the "extras" in that package were the things that were not satisfactory. It took NUMEROUS phone calls to even get through to someone who could help her and WEEKS to get a response from them. What she received could not nearly be considered compensation and she is still, to this day, disputing the compensation. We are VERY disappointed with the customer service in the sales and catering office. For a place that specializes in weddings and boasts, "We will be a strong organization glorifying God by serving Him, seeking His will daily, and showing Christian love and respect to others at all times. We will do this by consistently reaching for the highest standards of quality, value and integrity in every area of service, every facility, every product, and every resource we provide to our Guests, Residents, and Team Members" they have been far from considerate or sympathetic in the fact that this was OUR wedding, a once in a lifetime event, in which they failed to meet our undemanding expectations.

I would still recommend Willow Valley to others as it is a beautiful facility, but I would offer STRONG words of advice to check and recheck all the details of your big day. Don't assume it will be covered, always ask and double check! Nobody else will ever think of YOUR wedding as importantly as you will, so make sure you're getting exactly what you want!
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
2.6/5.0
The venue (chapel and reception site) were spectacular. There are plenty of places around the resort to take beautiful pictures. My husband and I found our frustration with the wedding coordinator on site as she was not quick to respond to emails or phone calls. I was glad I was as organized as I was and that I paid attention to detail because there are so many events held there they do not necessarily make you feel as though your event is the most important.
Services Used: Wedding Venue
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ellis
Wedding:
5/26/2012
1.6/5.0
On the day of the wedding their was no one around to help us, we were told a coordinator would be there all day but they didn't get there until the reception started. They ran out of food even though we paid for 8 extra people who ended up not coming, they also ran out of vodka, Jim Bean and other drinks, although when it was demanded they magically had more bottles available. They were not at all flexible or helpful, the only saving grace is that the grounds and chapel are absolutely beautiful.
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

Thank you for taking the time to review your events as we very much appreciate your business and opinion. The day of your event, we had a coordinator available at the Chapel as well as a banquet manager at the wedding reception. Additionally, our Food & Beverage Director was also at your event and helped with several of the requests. Our bartender was busy keeping the bar stocked for the duration of your reception, but we did not run out of alcohol during the event. We would be happy to speak with you further regarding your wedding reception and how you were displeased because the feedback we received from the Father of the Bride and both the bride and groom was very positive. Feel free to contact me at your convenience: Kristin O’Connor, Guest Relations koconnor@willowval.com, (717) 464-7503
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nikki5512
Wedding:
5/5/2012
1.5/5.0
There were a few things i did not like about double tree. When i chose the cash bar we did not recieve th alcohol we asked for. Also for my wedding cake moment there was not cake for us to cut. We had to notify someone to call the bakery and get a cake for us to cut. The catering manager could have been a little better. We seemed to have a few problems with her. It took her awhile to return our calls and then when we came to visit and look around she would ask every time we came in when my wedding date was. She wrote all this down the first time we came there. If she wrote the info down why would she not carry it with her to the meetings we set up to come in so she can remeber who we are instead of asking us the same questions over and over again.
Services Used: Wedding Venue
DoubleTree Resort by Hilton, Lancaster responded with the following comments:

We appreciate you choosing DoubleTree and wish we could have done better for your event. I would be happy to speak with you further regarding your wedding. Our reports do not match the experience you outlined in this review and we want to make sure you were happy. Feel free to contact me at your convenience: Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503

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