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East West Bridals

Secaucus , NJ

LOCATION

40 Enterprise Ave
Secaucus, NJ 07094 US

PHONE

201-863-7210

WEBSITE

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ABOUT US

We are a full service bridal salon serving the needs of our customers for over 20 years. We are proud to offer bridal and evening wear from today's top designers. Our top notch customer... Read more
We are a full service bridal salon serving the needs of our customers for over 20 years. We are proud to offer bridal and evening wear from today's top designers. Our top notch customer service cannot be beat! We provide you with continual service from the time you purchase your gown right up to your wedding day!



Give us a call at 201 863-7210 to set up your appointment, now! Read less
Dress & Attire

REVIEWS

4.4
out of 5.0
4.4/5.0
4.3/5.0
4.3/5.0
4.4/5.0
4.4/5.0
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Anonymous
Wedding:
Recently Married
0.5/5.0
WHAT EVER YOU DO... DO NOT GO TO EAST WEST BRIDALS in Secaucus, NJ!
I wanted to write this review today to hopefully WARN people about this business going forward based on my personal experience, my mothers experience, and my mother & sister-in-law's experience. I am absolutely appalled with this business, the staff, and the owner!
I brought my family there to find dresses for my wedding. We chose the dresses. No one was there to help us find anything. When we went into the fitting room, the ladies were extremely rude and said that they were saving the empty dressing rooms for brides, which never showed up..The owner, Gary was pacing back and forth through the fitting rooms which made all the ladies EXTREMELY uncomfortable!! I felt like he was being PERVERTED!! We eventually decided to purchase the gowns, the lady who was helping us seemed as though she had no clue of what she was doing. She told us that the gowns will be delivered to New Jersey no later than June.
June comes around.. NO GOWNS... July comes around... NO GOWNS....
My mother called and asked when they would arrive. Gary, the owner was SO NASTY to her. He said they are coming from China and are not here yet. My Mother-in-law was getting worried as well and gave them a call. Gary again answered the phone and was extremely rude to her. He made up some lie that it was coming from California and the factories are on strike. My mom called back, Gary again lied to her and said they were now coming from the mid-west.
TO TOP IT OFF!!!! My mom went there today to get her gown. Once again, Gary and now the seamstress lady were so rude and bad-mannered. My mom asked Gary if he would be so kind to give her a discount on the alterations for all the trouble he has put her through.. My mom assumed he did, got in the car, looked at her receipt and realized he charged her $150 for alterations. When she went back in to get the alterations refunded and take her dress back, the seamstress went absolutely psycho o
WHAT EVER YOU DO... DO NOT GO TO EAST WEST BRIDALS in Secaucus, NJ!
I wanted to write this review today to hopefully Read more...
WHAT EVER YOU DO... DO NOT GO TO EAST WEST BRIDALS in Secaucus, NJ!
I wanted to write this review today to hopefully WARN people about this business going forward based on my personal experience, my mothers experience, and my mother & sister-in-law's experience. I am absolutely appalled with this business, the staff, and the owner!
I brought my family there to find dresses for my wedding. We chose the dresses. No one was there to help us find anything. When we went into the fitting room, the ladies were extremely rude and said that they were saving the empty dressing rooms for brides, which never showed up..The owner, Gary was pacing back and forth through the fitting rooms which made all the ladies EXTREMELY uncomfortable!! I felt like he was being PERVERTED!! We eventually decided to purchase the gowns, the lady who was helping us seemed as though she had no clue of what she was doing. She told us that the gowns will be delivered to New Jersey no later than June.
June comes around.. NO GOWNS... July comes around... NO GOWNS....
My mother called and asked when they would arrive. Gary, the owner was SO NASTY to her. He said they are coming from China and are not here yet. My Mother-in-law was getting worried as well and gave them a call. Gary again answered the phone and was extremely rude to her. He made up some lie that it was coming from California and the factories are on strike. My mom called back, Gary again lied to her and said they were now coming from the mid-west.
TO TOP IT OFF!!!! My mom went there today to get her gown. Once again, Gary and now the seamstress lady were so rude and bad-mannered. My mom asked Gary if he would be so kind to give her a discount on the alterations for all the trouble he has put her through.. My mom assumed he did, got in the car, looked at her receipt and realized he charged her $150 for alterations. When she went back in to get the alterations refunded and take her dress back, the seamstress went absolutely psycho o Read less
Services Used: Dress & Attire
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Catherine
Wedding:
11/28/2014
3.1/5.0
They have a large selection of wedding dresses as reasonable prices and trying on the dresses and the initial purchase was fine. However, my dress was 2 months late even though I ordered it a year prior to the event and the never called to inform me that the dress would be late. I had to call them to ask where my dress was two months in a row. The service on site is okay though I didn't get that 'I'm the bride' trying on my wedding dress feeling. I felt very rushed at my fittings and the alterations were not optimal for the price. I went for my second fitting and no alterations had been done at all and it was like the seamstress forgot about my dress completely. The day of my wedding the top of the dress was still too large even though I had three fittings. Maybe buy the dress here but get it altered elsewhere.
They have a large selection of wedding dresses as reasonable prices and trying on the dresses and the initial purchase was Read more...
They have a large selection of wedding dresses as reasonable prices and trying on the dresses and the initial purchase was fine. However, my dress was 2 months late even though I ordered it a year prior to the event and the never called to inform me that the dress would be late. I had to call them to ask where my dress was two months in a row. The service on site is okay though I didn't get that 'I'm the bride' trying on my wedding dress feeling. I felt very rushed at my fittings and the alterations were not optimal for the price. I went for my second fitting and no alterations had been done at all and it was like the seamstress forgot about my dress completely. The day of my wedding the top of the dress was still too large even though I had three fittings. Maybe buy the dress here but get it altered elsewhere. Read less
Services Used: Beauty & Health, Dress & Attire, Wedding Venue
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Carolyn
Wedding:
10/18/2014
5.0/5.0
After an upset with the first dress i wanted to wear (an heirloom grandma's wedding dress), i only had 3 months exactly to get a new dress. I was able to get an appt for 3 days later at East West thankfully! As soon as we walked in and started explaining why we were coming in so close to the wedding date, my mother started crying.. she was very upset about the other dress not working out. The woman helping us, JEN (shes awesome!) was sooooo helpful, calmed my mom down and told her not to worry that we would find something. I explained to her what i was looking for and she immediately went to a dress and pulled it out to show me. It was stunning and exactly what i wanted! She also told me i should try on a few different styles to make sure the first one was def it. So I did, but I ended up with the first dress she piked out for me. My mom cried happy tears at this dress :)

The whole process was easy, and stress free! The dress came into the store a little less than a month before the wedding, i went in for 2 fittings and had minimal alterations, and picked it up the day before the wedding. The owners were super nice, and again.. JEN.. love her! She was fantastic! I could def tell she liked her job and wanted to make all her brides happy and comfortable and look amazing on their big day! Thank you so much for all your help!!
After an upset with the first dress i wanted to wear (an heirloom grandma's wedding dress), i only had 3 months exactly to Read more...
After an upset with the first dress i wanted to wear (an heirloom grandma's wedding dress), i only had 3 months exactly to get a new dress. I was able to get an appt for 3 days later at East West thankfully! As soon as we walked in and started explaining why we were coming in so close to the wedding date, my mother started crying.. she was very upset about the other dress not working out. The woman helping us, JEN (shes awesome!) was sooooo helpful, calmed my mom down and told her not to worry that we would find something. I explained to her what i was looking for and she immediately went to a dress and pulled it out to show me. It was stunning and exactly what i wanted! She also told me i should try on a few different styles to make sure the first one was def it. So I did, but I ended up with the first dress she piked out for me. My mom cried happy tears at this dress :)

The whole process was easy, and stress free! The dress came into the store a little less than a month before the wedding, i went in for 2 fittings and had minimal alterations, and picked it up the day before the wedding. The owners were super nice, and again.. JEN.. love her! She was fantastic! I could def tell she liked her job and wanted to make all her brides happy and comfortable and look amazing on their big day! Thank you so much for all your help!! Read less
Services Used: Dress & Attire
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sarah and phil
Wedding:
10/5/2014
5.0/5.0
Elyse and Gary are the best! East west bridal is very accommodating and take their time with each bride and bridesmaids. There pricing is exceptional and I would recommend them to all brides. The only down fall was the tailor, not for me (the bride) but my mother had 5 fittings and 2 of my bridesmaids has (3-4) fittings a little over excessive but otherwise I had a great experience.
Elyse and Gary are the best! East west bridal is very accommodating and take their time with each bride and bridesmaids. Read more...
Elyse and Gary are the best! East west bridal is very accommodating and take their time with each bride and bridesmaids. There pricing is exceptional and I would recommend them to all brides. The only down fall was the tailor, not for me (the bride) but my mother had 5 fittings and 2 of my bridesmaids has (3-4) fittings a little over excessive but otherwise I had a great experience. Read less
Services Used: Dress & Attire
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Maryvicd@gmail.com
Wedding:
9/19/2014
3.0/5.0
The owners are snippy and rude and once they have your money they couldn't care less...
I loved the salesperson Jen and the seamstress they were both wonderful to work with... I loved my dress and it was everything I was looking for. Unfortunately you have to deal with the owners...
The owners are snippy and rude and once they have your money they couldn't care less...
I loved the salesperson Jen Read more...
The owners are snippy and rude and once they have your money they couldn't care less...
I loved the salesperson Jen and the seamstress they were both wonderful to work with... I loved my dress and it was everything I was looking for. Unfortunately you have to deal with the owners... Read less
Services Used: Dress & Attire
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Lucy
Wedding:
7/13/2014
1.0/5.0
Don't waste your time going here. It was the worst bridal experience a woman can have. I made the mistake of buying my dress here and have been regretting it ever since. The owner Gary is very aggressive and rude. When I asked to try on a gown he yelled from across the store to ask if I was sure I wanted to try it on because it was expensive. He literally asked me THREE times. I guess he was too busy listening to the sound of his own voice because it took him three times to here my answer. I loved the gown so I rushed into buying it instead of looking elsewhere. They lied to me repeatedly about when it was going to arrive. It came in SIX months later than what they promised; that is not an exaggeration! After they take your money, they treat you like they're doing you a favor for getting your dress to you in one piece. BTW I'm pretty sure that most if not all of the other reviews on here are fake. Check out Yelp for a more accurate description what customers experience there. Gary name will appear repeatedly for his offensive behavior and if you buy anything from them he is the person you will be dealing with. I hope this at least saves one bride from having the terrible experience that I had.
Don't waste your time going here. It was the worst bridal experience a woman can have. I made the mistake of buying my Read more...
Don't waste your time going here. It was the worst bridal experience a woman can have. I made the mistake of buying my dress here and have been regretting it ever since. The owner Gary is very aggressive and rude. When I asked to try on a gown he yelled from across the store to ask if I was sure I wanted to try it on because it was expensive. He literally asked me THREE times. I guess he was too busy listening to the sound of his own voice because it took him three times to here my answer. I loved the gown so I rushed into buying it instead of looking elsewhere. They lied to me repeatedly about when it was going to arrive. It came in SIX months later than what they promised; that is not an exaggeration! After they take your money, they treat you like they're doing you a favor for getting your dress to you in one piece. BTW I'm pretty sure that most if not all of the other reviews on here are fake. Check out Yelp for a more accurate description what customers experience there. Gary name will appear repeatedly for his offensive behavior and if you buy anything from them he is the person you will be dealing with. I hope this at least saves one bride from having the terrible experience that I had. Read less
Services Used: Dress & Attire
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Katherine
Wedding:
6/28/2014
5.0/5.0
I loved my experience at East-West Bridals, from start to finish. Elyse and Gary are the best! As an out-of-town bride, they were so accommodating with appointments for dress fittings. Elyse really has a natural talent in picking out dresses that flatter and look perfect for your specific body type. I had visited two bridal stores before checking out East-West Bridals and they didn't even come close. With the help of Elyse and Gary, I was able to find the PERFECT wedding dress. I got so many compliments the entire night, but most importantly, I felt like myself. I would have never found this dress if it weren't for Elyse. Nancy also did an amazing job with the alterations, the dress felt like it was made for me. Thank you so much! Can't wait to see you at Jess and Brian's wedding! :)
I loved my experience at East-West Bridals, from start to finish. Elyse and Gary are the best! As an out-of-town bride, Read more...
I loved my experience at East-West Bridals, from start to finish. Elyse and Gary are the best! As an out-of-town bride, they were so accommodating with appointments for dress fittings. Elyse really has a natural talent in picking out dresses that flatter and look perfect for your specific body type. I had visited two bridal stores before checking out East-West Bridals and they didn't even come close. With the help of Elyse and Gary, I was able to find the PERFECT wedding dress. I got so many compliments the entire night, but most importantly, I felt like myself. I would have never found this dress if it weren't for Elyse. Nancy also did an amazing job with the alterations, the dress felt like it was made for me. Thank you so much! Can't wait to see you at Jess and Brian's wedding! :) Read less
Services Used: Dress & Attire
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Tania
Wedding:
11/16/2013
5.0/5.0
Elyse and her staff were extremely helpful when I was looking for my dress. From the beginning with Jennifer (sales rep) to the very end with Nancy (alterations) and in between was great! They were very patient with me as I went in several times before I finally made my decision. My bridesmaids also bought their dresses from here and fit great. You cannot beat their prices! They are nuts (in a good way) & make you feel comfy & like family. I would definitely recommend their shop to family & friends!

Tania
Elyse and her staff were extremely helpful when I was looking for my dress. From the beginning with Jennifer (sales rep) Read more...
Elyse and her staff were extremely helpful when I was looking for my dress. From the beginning with Jennifer (sales rep) to the very end with Nancy (alterations) and in between was great! They were very patient with me as I went in several times before I finally made my decision. My bridesmaids also bought their dresses from here and fit great. You cannot beat their prices! They are nuts (in a good way) & make you feel comfy & like family. I would definitely recommend their shop to family & friends!

Tania Read less
Services Used: Dress & Attire
East West Bridals responded with the following comments:

As, thanks Tania! I love this review, especially the "nuts in a good way!" You nailed that!!
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Anne
Wedding:
9/13/2013
5.0/5.0
You can not find another bridal salon that treats you better than East West Bridals... I found an amazing wedding dress for $300 that was tailored down to fit my small frame... And despite such a low cost dress was still treated like a princess... I can not say anything but exceptionally good things about this store and its staff... I cannot be more grateful for such an easy perfect bridal experience...
You can not find another bridal salon that treats you better than East West Bridals... I found an amazing wedding dress Read more...
You can not find another bridal salon that treats you better than East West Bridals... I found an amazing wedding dress for $300 that was tailored down to fit my small frame... And despite such a low cost dress was still treated like a princess... I can not say anything but exceptionally good things about this store and its staff... I cannot be more grateful for such an easy perfect bridal experience... Read less
Services Used: Dress & Attire
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Melissa
Wedding:
8/16/2013
5.0/5.0
I stopped in East West Bridal with my mom shortly after I got engaged --- just to browse. I was pretty convinced I'd get a "vintage" (aka: slightly loved) dress online to save a bit in the budget or, go for a more casual number as my wedding is on the beach in Hawaii.

My mom found her dress at East West for my sister's wedding a few years back and said Elyse and Gary were great to work with. So, we went in for a look around. . . And, three dresses in my prior plans were abandoned! I had found the dress for me! There's a bit of structure to it but overall, its easy going lace that doesn't look too dressy for my venue.

Elyse was fantastic-- she just understood what I was looking for and only pulled completely appropriate styles for my body and budget off the rack. She and Gary seemed to understand the dress I had imagined in my mind and didn't pull out anything too fru fru or fluffy. Not say those weren't available if you like something more formal!

And, of course, there were a few "bigger" dresses we tried on for fun-- I mean, why not?!

Elyse suggested some nice alterations to the dress- no big bow for a sash so instead, it will be sewn down.

Now, here's the catch-- I live on the West Coast and have only been back to NJ twice since I bought my dress.. Not only did Elyse and Gary accommodated my travel schedule for fittings but they also found a Mori Lee (my dress designer) vendor out in California that I can take my dress to if I have any last minute tailoring request. Talk about service!

Elyse and Gary made me feel like part of the family which is a great feeling while shopping for a dress and making so many other wedding decisions!!!
I stopped in East West Bridal with my mom shortly after I got engaged --- just to browse. I was pretty convinced I'd get a Read more...
I stopped in East West Bridal with my mom shortly after I got engaged --- just to browse. I was pretty convinced I'd get a "vintage" (aka: slightly loved) dress online to save a bit in the budget or, go for a more casual number as my wedding is on the beach in Hawaii.

My mom found her dress at East West for my sister's wedding a few years back and said Elyse and Gary were great to work with. So, we went in for a look around. . . And, three dresses in my prior plans were abandoned! I had found the dress for me! There's a bit of structure to it but overall, its easy going lace that doesn't look too dressy for my venue.

Elyse was fantastic-- she just understood what I was looking for and only pulled completely appropriate styles for my body and budget off the rack. She and Gary seemed to understand the dress I had imagined in my mind and didn't pull out anything too fru fru or fluffy. Not say those weren't available if you like something more formal!

And, of course, there were a few "bigger" dresses we tried on for fun-- I mean, why not?!

Elyse suggested some nice alterations to the dress- no big bow for a sash so instead, it will be sewn down.

Now, here's the catch-- I live on the West Coast and have only been back to NJ twice since I bought my dress.. Not only did Elyse and Gary accommodated my travel schedule for fittings but they also found a Mori Lee (my dress designer) vendor out in California that I can take my dress to if I have any last minute tailoring request. Talk about service!

Elyse and Gary made me feel like part of the family which is a great feeling while shopping for a dress and making so many other wedding decisions!!! Read less
Services Used: Dress & Attire
East West Bridals responded with the following comments:

Missy, you're the best and I loved working with you too!! Love to Mom and the whole family and have a beautiful wedding day!!! ❤
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