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eFavorMart.com

Industry , CA
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LOCATION

Industry, CA 91746 US (map)

WEBSITE

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Favors & Gifts , Invitations

REVIEWS

2.9
out of 5.0
2.8/5.0
2.9/5.0
2.8/5.0
3.0/5.0
2.8/5.0
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Jon
Wedding:
6/13/2020
1.0/5.0
"I was sent the completely wrong item according to my receipt and the customer service team practically laughed in the face of my misfortune while repeating that they would not be paying for my return shipping after their mistake, would not be refunding my order price without an absurd %20 restocking fee after THEIR MISTAKE or my EXCESSIVE 2 day shipping I paid to receive a bogus product in time for Valentines Day so that I could be disappointed at not only opening the wrong gift that I paid extra for but having my Valentines Day surprise ruined. I WILL NOT EVER be buying from this company again based on how the customer service team treated me so impersonally and insensitively. I WILL be telling as many people as I can remember to tell that this company is DEFINITELY the wrong one for them and does not have a single care for the satisfaction of their customers."
"I was sent the completely wrong item according to my receipt and the customer service team practically laughed in the Read more...
"I was sent the completely wrong item according to my receipt and the customer service team practically laughed in the face of my misfortune while repeating that they would not be paying for my return shipping after their mistake, would not be refunding my order price without an absurd %20 restocking fee after THEIR MISTAKE or my EXCESSIVE 2 day shipping I paid to receive a bogus product in time for Valentines Day so that I could be disappointed at not only opening the wrong gift that I paid extra for but having my Valentines Day surprise ruined. I WILL NOT EVER be buying from this company again based on how the customer service team treated me so impersonally and insensitively. I WILL be telling as many people as I can remember to tell that this company is DEFINITELY the wrong one for them and does not have a single care for the satisfaction of their customers." Read less
Services Used: Favors & Gifts
130x130 sq 1463585064915 26903
FutureMrsJay
Wedding:
11/5/2016
0.5/5.0
I'm going to do some math here for you all so I can explain why I reported them to the BBB and why I'm telling you to learn from my mistake and NEVER do business with them.

I ordered some vases for my wedding for $79.99 + $6.95 for shipping. I decided that they simply are not going to work and asked for a return label, thinking it'd be another $6.95 out of my refund. No. It will cost me $25.27 to get a return label from them and there's a 20% restocking fee. So, to be clear, I gave them $86.94 for the items and the shipping, and after I give them back their items in perfect condition to resell to someone else at $79.99...I will be eligible for a refund of $38.72. I will have no vases, and I will be out $48.22. If they resell the vases, and I'm sure they can, they will have made a profit of $128.21 on one set of vases. I will give them quite a bit of money for literally nothing.

EDIT: Finally opened the box with the vases in it -- no bubble wrap, no paper. They used styrofoam. Oh, and one of the vases is now a powder coating the bottom of the box. The reason why I thought the vases arrived intact is because it was such a fine dust that the recipient (my mother) didn't hear any tinkling sounds of broken glass in the box when she moved it. So, they paid for cheap and sh!tty shipping upon sending me the items, which caused one of the vases to break, but they want me to pay $25.27 to send it back to them? ARE YOU KIDDING ME?

The company, also on their website in their return policy, does encourage you to come to them for a return label since, according them, it will absolutely and definitely be cheaper than going to UPS/USPS/FedEx directly. When I confronted them regarding the cost being the same, they told me: "The return label cost is the actual shipping cost charged by the courier." They acted like I had some strange idea about a return label from them being cheaper.

DO NOT ORDER FROM THEM. Oh, they also own www.tableclothsfactory.com. Don't trust it.
I'm going to do some math here for you all so I can explain why I reported them to the BBB and why I'm telling you to Read more...
I'm going to do some math here for you all so I can explain why I reported them to the BBB and why I'm telling you to learn from my mistake and NEVER do business with them.

I ordered some vases for my wedding for $79.99 + $6.95 for shipping. I decided that they simply are not going to work and asked for a return label, thinking it'd be another $6.95 out of my refund. No. It will cost me $25.27 to get a return label from them and there's a 20% restocking fee. So, to be clear, I gave them $86.94 for the items and the shipping, and after I give them back their items in perfect condition to resell to someone else at $79.99...I will be eligible for a refund of $38.72. I will have no vases, and I will be out $48.22. If they resell the vases, and I'm sure they can, they will have made a profit of $128.21 on one set of vases. I will give them quite a bit of money for literally nothing.

EDIT: Finally opened the box with the vases in it -- no bubble wrap, no paper. They used styrofoam. Oh, and one of the vases is now a powder coating the bottom of the box. The reason why I thought the vases arrived intact is because it was such a fine dust that the recipient (my mother) didn't hear any tinkling sounds of broken glass in the box when she moved it. So, they paid for cheap and sh!tty shipping upon sending me the items, which caused one of the vases to break, but they want me to pay $25.27 to send it back to them? ARE YOU KIDDING ME?

The company, also on their website in their return policy, does encourage you to come to them for a return label since, according them, it will absolutely and definitely be cheaper than going to UPS/USPS/FedEx directly. When I confronted them regarding the cost being the same, they told me: "The return label cost is the actual shipping cost charged by the courier." They acted like I had some strange idea about a return label from them being cheaper.

DO NOT ORDER FROM THEM. Oh, they also own www.tableclothsfactory.com. Don't trust it. Read less
Services Used: Favors & Gifts
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Kaley
Wedding:
10/1/2016
5.0/5.0
Wow, I was REALLY hesitant to order from this company after reading these awful reviews. But, there were a few good ones. So, my fiance and I took a chance...

We ordered 200 black chair covers, 200 silver chair sashes, 28 black table cloths, 200 silver napkins, 28 silver lace table runners, 144 votive candle holders, 4 bunches of orange orchids, 15 packages of black acrylic ice rocks, some silver ribbon and 220 disposible wine glasses. On all of this, we spent a total of a little over $900. We LOVE everything. Everything is exactly as we expected it to be. The fake flowers smell kind of funny but ours are going to be used as center pieces, submerged in water, so it doesn't bother us.

Other than the quality, the customer service was also great and everything arrived within 2 weeks of ordering!

Take a chance on this company, despite all of the negative reviews. You won't regret it!
Wow, I was REALLY hesitant to order from this company after reading these awful reviews. But, there were a few good ones. Read more...
Wow, I was REALLY hesitant to order from this company after reading these awful reviews. But, there were a few good ones. So, my fiance and I took a chance...

We ordered 200 black chair covers, 200 silver chair sashes, 28 black table cloths, 200 silver napkins, 28 silver lace table runners, 144 votive candle holders, 4 bunches of orange orchids, 15 packages of black acrylic ice rocks, some silver ribbon and 220 disposible wine glasses. On all of this, we spent a total of a little over $900. We LOVE everything. Everything is exactly as we expected it to be. The fake flowers smell kind of funny but ours are going to be used as center pieces, submerged in water, so it doesn't bother us.

Other than the quality, the customer service was also great and everything arrived within 2 weeks of ordering!

Take a chance on this company, despite all of the negative reviews. You won't regret it! Read less
Services Used: Flowers, Wedding Planning
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Vicki
Wedding:
9/8/2016
0.5/5.0
HUGE SCAM! DO NOT ORDER FROM THIS COMPANY! If your color doesn't match or you have to return for ANY reason, you are charged a 20% restocking fee AND 15% is taken off the return amount. Save your money, shop another vendor!
HUGE SCAM! DO NOT ORDER FROM THIS COMPANY! If your color doesn't match or you have to return for ANY reason, you are Read more...
HUGE SCAM! DO NOT ORDER FROM THIS COMPANY! If your color doesn't match or you have to return for ANY reason, you are charged a 20% restocking fee AND 15% is taken off the return amount. Save your money, shop another vendor! Read less
Services Used: Favors & Gifts, Invitations
Default vendor profile pic
Rachel
Wedding:
7/30/2016
5.0/5.0
This is Rachel Parker, I am the customer Service Manager with Efavormart. It will be great,if people giving negative reviews can also provide the order numbers so that I can look into them and provide them the resolution that they wanted in the first place. We are doing our best to take care of customers and are ready to work on the suggestions!
This is Rachel Parker, I am the customer Service Manager with Efavormart. It will be great,if people giving negative Read more...
This is Rachel Parker, I am the customer Service Manager with Efavormart. It will be great,if people giving negative reviews can also provide the order numbers so that I can look into them and provide them the resolution that they wanted in the first place. We are doing our best to take care of customers and are ready to work on the suggestions! Read less
Services Used: Favors & Gifts, Invitations
Default vendor profile pic
Aneta
Wedding:
7/16/2016
1.0/5.0
BEWARE!!! Don't buy! The customer service is awful and the product quality is very poor!!
BEWARE!!! Don't buy! The customer service is awful and the product quality is very poor!!
BEWARE!!! Don't buy! The customer service is awful and the product quality is very poor!! Read less
Services Used: Favors & Gifts, Invitations
Default vendor profile pic
Anonymous
Wedding:
[Private]
1.2/5.0
Ordered cocktail napkins and matches and the quality is terrible. They refuse to accept that the quality is poor and have offered a partial refund, or the "opportunity" to reprint the order for a 50% cost. I've disputed with PayPal and hoping to get somewhere with them. The printing on the napkins was crooked and off center. The matchbooks were barely legible and they keep telling me that the product is definitely usable and is "best quality printing". Please save yourself a lot of aggravation and lost money - do not use them.
Ordered cocktail napkins and matches and the quality is terrible. They refuse to accept that the quality is poor and have Read more...
Ordered cocktail napkins and matches and the quality is terrible. They refuse to accept that the quality is poor and have offered a partial refund, or the "opportunity" to reprint the order for a 50% cost. I've disputed with PayPal and hoping to get somewhere with them. The printing on the napkins was crooked and off center. The matchbooks were barely legible and they keep telling me that the product is definitely usable and is "best quality printing". Please save yourself a lot of aggravation and lost money - do not use them. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Anonymous
Wedding:
[Private]
5.0/5.0
I ordered a single sequin tablecloth from this company as they had the best price. I had previously ordered additional pieces from another company with better reviews. I received exactly what I ordered at a decent quality. I would definitely recommend them for linens!
I ordered a single sequin tablecloth from this company as they had the best price. I had previously ordered additional Read more...
I ordered a single sequin tablecloth from this company as they had the best price. I had previously ordered additional pieces from another company with better reviews. I received exactly what I ordered at a decent quality. I would definitely recommend them for linens! Read less
Services Used: Lighting & Decor
130x130 sq 1461920099430 th
Anonymous
Wedding:
[Private]
0.7/5.0
I ordered some plastic wine glasses and tumblers from them. The tumblers were on the small size, but ok that's on me for not knowing how big they'd be based on the size listed, no biggee. However, I ordered the wine glasses SPECIFICALLY because the listing indicated they were one piece. The actual listing did not specify it was two pieces (when every other listing did) and the picture did not look like two pieces. I was confidant this was a one piece unit. Nope, two pieces.

When I looked at the restocking fee and amount for return shipping, I decided to keep them. However I will not do business with this website again.
I ordered some plastic wine glasses and tumblers from them. The tumblers were on the small size, but ok that's on me for Read more...
I ordered some plastic wine glasses and tumblers from them. The tumblers were on the small size, but ok that's on me for not knowing how big they'd be based on the size listed, no biggee. However, I ordered the wine glasses SPECIFICALLY because the listing indicated they were one piece. The actual listing did not specify it was two pieces (when every other listing did) and the picture did not look like two pieces. I was confidant this was a one piece unit. Nope, two pieces.

When I looked at the restocking fee and amount for return shipping, I decided to keep them. However I will not do business with this website again. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Anonymous
Wedding:
[Private]
5.0/5.0
So I was very excited when ordering my table clothes and runners from them. The next day I found sooo many poor reviews on them and was nervious. But everything came out perfect!! One package came in earlier the next one right on time. Very happy with the table coverings
So I was very excited when ordering my table clothes and runners from them. The next day I found sooo many poor reviews on Read more...
So I was very excited when ordering my table clothes and runners from them. The next day I found sooo many poor reviews on them and was nervious. But everything came out perfect!! One package came in earlier the next one right on time. Very happy with the table coverings Read less
Services Used: Rentals & Photobooths

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Industry, CA 91746 See On Map
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