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eFavorMart.com

Industry , CA
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LOCATION

Industry, CA 91746 US (map)

WEBSITE

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Please let this vendor know that you found them on the WeddingWire Network.
Favors & Gifts , Invitations

REVIEWS

3.0
out of 5.0
3.0/5.0
3.0/5.0
2.9/5.0
3.1/5.0
2.9/5.0
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LClark11
Wedding:
11/13/2010
1.1/5.0
I ordered 275 Chair covers from this company. They are NOT what is advertised on their website as "high quailty" and "extremely heavy". They DO have the WORST customer service I have ever encountered. Here is the discussion I just had with them:

Please wait for a site operator to respond. You are number 1 and your estimated wait time is 1 minutes.

All operators are currently assisting others. You are number 1 and your estimated wait time is 1 minutes. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. You are number 1 and your estimated wait time is 1 minutes. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Mike'

Mike: Thank you for contacting customer support. How may I help you today?

Lindsey: Hi Mike. UPS just dropped off my chair cover order. They are not of "high quailty fabric and heavy material". These are VERY thin.

Mike: for the price, these are high quality fabric.

Lindsey: I expected to open a box of heavy thick fabric chair covers.. not see through ones.

Lindsey: So, the fact that you advertise them being "heavy" is false then?

Lindsey: The website CLEARLY states: Note - High quality fabric used for this item. Weight on this is extremely heavy.

Mike: it is heavy. 100 of these about 50 lbs

Mike: these are heavy

Mike: compare with other, it's very good

Mike: perhaps you are expecting $30 chair covers.

Mike: unreasonable expectation.

Mike: nothing we can do.

Lindsey: Yeah 100 of them... of course. 100 pairs of polyester pants would be heavy as well!

Mike: yes, that is clearly stated. it's matter of opinion.

Mike: if you do not like it, feel free to return and buy $50 chair covers, those would be more suitable for your expectations.

Mike: we sell these same items to marriott, tropicana.

Mike: if these high standard hotels can use, the quality is perfectly fine

Mike: doesn't meet your expectation does not mean any issue with the product itself.

Lindsey: Wow you guys really do have the WORST customer service like all of your reviews say.

Mike: just your expectataion are not realistic for the price to begin with

Mike: Return for refund

Lindsey: I am just going by what is falsely advertised on your website.

Mike: for ridiculose customers. we have no interest in deal

Chat session has been terminated by the site operator.
I ordered 275 Chair covers from this company. They are NOT what is advertised on their website as "high quailty" and Read more...
I ordered 275 Chair covers from this company. They are NOT what is advertised on their website as "high quailty" and "extremely heavy". They DO have the WORST customer service I have ever encountered. Here is the discussion I just had with them:

Please wait for a site operator to respond. You are number 1 and your estimated wait time is 1 minutes.

All operators are currently assisting others. You are number 1 and your estimated wait time is 1 minutes. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. You are number 1 and your estimated wait time is 1 minutes. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Mike'

Mike: Thank you for contacting customer support. How may I help you today?

Lindsey: Hi Mike. UPS just dropped off my chair cover order. They are not of "high quailty fabric and heavy material". These are VERY thin.

Mike: for the price, these are high quality fabric.

Lindsey: I expected to open a box of heavy thick fabric chair covers.. not see through ones.

Lindsey: So, the fact that you advertise them being "heavy" is false then?

Lindsey: The website CLEARLY states: Note - High quality fabric used for this item. Weight on this is extremely heavy.

Mike: it is heavy. 100 of these about 50 lbs

Mike: these are heavy

Mike: compare with other, it's very good

Mike: perhaps you are expecting $30 chair covers.

Mike: unreasonable expectation.

Mike: nothing we can do.

Lindsey: Yeah 100 of them... of course. 100 pairs of polyester pants would be heavy as well!

Mike: yes, that is clearly stated. it's matter of opinion.

Mike: if you do not like it, feel free to return and buy $50 chair covers, those would be more suitable for your expectations.

Mike: we sell these same items to marriott, tropicana.

Mike: if these high standard hotels can use, the quality is perfectly fine

Mike: doesn't meet your expectation does not mean any issue with the product itself.

Lindsey: Wow you guys really do have the WORST customer service like all of your reviews say.

Mike: just your expectataion are not realistic for the price to begin with

Mike: Return for refund

Lindsey: I am just going by what is falsely advertised on your website.

Mike: for ridiculose customers. we have no interest in deal

Chat session has been terminated by the site operator. Read less
Services Used: Unique Services
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Megan
Wedding:
11/3/2010
0.4/5.0
This place was a TERRIABLE experience! They get 0 stars from me. I ordered ribbon for my wedding favors with our names and wedding date printed on them. The order was received and parts of letter were not printed correctly and it was clearly visible. I asked if they could re-print them or refund my monies. They offered me 20% off the total price and THAT WAS IT! After many online chats and a few emails with pictures of what they screwed up; they acknowledged the ribbon was not correct but still did not want to refund my money only 20%! They had the audacity to say I was unreasonable! So I had to write a formal letter threatening court, sent it certified, return receipt and the FULL refund was finally processed after a 3 week ordeal. DO NOT GET ANYTHING FROM A COMPANY THAT DOES NOT HAVE A PHONE NUMBER TO CALL!! The best thing I did was keep all the written/chat correspondance we had during this issue.
This place was a TERRIABLE experience! They get 0 stars from me. I ordered ribbon for my wedding favors with our names and Read more...
This place was a TERRIABLE experience! They get 0 stars from me. I ordered ribbon for my wedding favors with our names and wedding date printed on them. The order was received and parts of letter were not printed correctly and it was clearly visible. I asked if they could re-print them or refund my monies. They offered me 20% off the total price and THAT WAS IT! After many online chats and a few emails with pictures of what they screwed up; they acknowledged the ribbon was not correct but still did not want to refund my money only 20%! They had the audacity to say I was unreasonable! So I had to write a formal letter threatening court, sent it certified, return receipt and the FULL refund was finally processed after a 3 week ordeal. DO NOT GET ANYTHING FROM A COMPANY THAT DOES NOT HAVE A PHONE NUMBER TO CALL!! The best thing I did was keep all the written/chat correspondance we had during this issue. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Amanda
Wedding:
9/26/2010
5.0/5.0
I used Efavor mart to buy little glass jars with personalized stickers that you put on the lid. They were absolutely adorable. Minor issue: my original order was placed, but the website told me it didn't process properly. I went back to the site the next day and re-ordered. Well, turns out the first order did go through and so I received twice what I needed. But they did a great job processing my return. We got personalized M&Ms which were cute too, although five pounds was not as much as I had envisioned. It filled about 20 of my little jars.
I used Efavor mart to buy little glass jars with personalized stickers that you put on the lid. They were absolutely Read more...
I used Efavor mart to buy little glass jars with personalized stickers that you put on the lid. They were absolutely adorable. Minor issue: my original order was placed, but the website told me it didn't process properly. I went back to the site the next day and re-ordered. Well, turns out the first order did go through and so I received twice what I needed. But they did a great job processing my return. We got personalized M&Ms which were cute too, although five pounds was not as much as I had envisioned. It filled about 20 of my little jars. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Ida
Wedding:
9/18/2010
4.5/5.0
I ordered table clothes because it was cheaper then rental. Didnt have to have to leave a deposit and the quality of the table clothes are excellent.
I ordered table clothes because it was cheaper then rental. Didnt have to have to leave a deposit and the quality of the Read more...
I ordered table clothes because it was cheaper then rental. Didnt have to have to leave a deposit and the quality of the table clothes are excellent. Read less
Services Used: Unique Services
Default vendor profile pic
DesertSuzy
Wedding:
9/7/2010
1.5/5.0
The items from efavormart were fine, you just have to be concerned about the bate and switch they pull. If an item you order becomes back order they will switch it to something of their choice with no contacting the customer.
The items from efavormart were fine, you just have to be concerned about the bate and switch they pull. If an item you Read more...
The items from efavormart were fine, you just have to be concerned about the bate and switch they pull. If an item you order becomes back order they will switch it to something of their choice with no contacting the customer. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Desiree & John
Wedding:
8/21/2010
4.2/5.0
I ordered candle favors from efavormart.com. They were cheap and we added a sticker with our names and date on the bottom of the candle (we got the labels from Michael's) In all we paid about 30 cents for each candle. The only problem was that the candle didn't stick to the votive holder so they had fallen out of the holders when the box arrived.

I also ordered table runners which I decided I didn't need anymore - I cancelled within 24 hours and got a full refund.
I ordered candle favors from efavormart.com. They were cheap and we added a sticker with our names and date on the bottom Read more...
I ordered candle favors from efavormart.com. They were cheap and we added a sticker with our names and date on the bottom of the candle (we got the labels from Michael's) In all we paid about 30 cents for each candle. The only problem was that the candle didn't stick to the votive holder so they had fallen out of the holders when the box arrived.

I also ordered table runners which I decided I didn't need anymore - I cancelled within 24 hours and got a full refund. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Patsy
Wedding:
6/17/2010
0.0/5.0
I agree with Kerry, 2008...this place is a ripoff because in spite of cheaper prices, they cannot be contacted, ie, a real person or voice, or address!

our RED boxes were watermelon pink. the photo they showed was nice and clear RED. to return them was impossible, due to cost of shipping. Also the fact that one pkge was open (for us to FEEL THE PRODUCT) meant that we could
actually not return them.

always check for a return ADDRESS and/or PHONE NUMBER, before you
order anything! very frustrating.
I agree with Kerry, 2008...this place is a ripoff because in spite of cheaper prices, they cannot be contacted, ie, a real Read more...
I agree with Kerry, 2008...this place is a ripoff because in spite of cheaper prices, they cannot be contacted, ie, a real person or voice, or address!

our RED boxes were watermelon pink. the photo they showed was nice and clear RED. to return them was impossible, due to cost of shipping. Also the fact that one pkge was open (for us to FEEL THE PRODUCT) meant that we could
actually not return them.

always check for a return ADDRESS and/or PHONE NUMBER, before you
order anything! very frustrating. Read less
Services Used: Favors & Gifts
Default vendor profile pic
missj
Wedding:
4/24/2010
4.8/5.0
I bought 2x2 boxes for my favors. They were very nice looking except that they were smaller than what I thought they would be. I received them really quick and I felt that efavormart had the best price for the boxes.
I bought 2x2 boxes for my favors. They were very nice looking except that they were smaller than what I thought they would Read more...
I bought 2x2 boxes for my favors. They were very nice looking except that they were smaller than what I thought they would be. I received them really quick and I felt that efavormart had the best price for the boxes. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Roshanak
Wedding:
4/24/2010
5.0/5.0
Cute, great quality, looked just like the website!
Cute, great quality, looked just like the website!
Cute, great quality, looked just like the website! Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We ordered our personalized mnm's a month before and they looked very pretty with our little personalized heart containers. They had the colors we wanted and matched perfectly with our theme. I would advise ordering and having them delivered 2 weeks before the event, some of the mnms had like a gel like thing oozing out since we ordered them 1 month before.
We ordered our personalized mnm's a month before and they looked very pretty with our little personalized heart Read more...
We ordered our personalized mnm's a month before and they looked very pretty with our little personalized heart containers. They had the colors we wanted and matched perfectly with our theme. I would advise ordering and having them delivered 2 weeks before the event, some of the mnms had like a gel like thing oozing out since we ordered them 1 month before. Read less
Services Used: Favors & Gifts

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