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eFavorMart.com

Industry , CA
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LOCATION

Industry, CA 91746 US (map)

WEBSITE

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Favors & Gifts , Invitations

REVIEWS

2.9
out of 5.0
2.9/5.0
3.0/5.0
2.9/5.0
3.1/5.0
2.9/5.0
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Anonymous
Wedding:
Recently Married
0.5/5.0
Horrible company. Would never use again. The items listed online are not at all true to color. I paid a premium for a specific "mauve" color they have photographed and listed and when it arrived it was a light pink I could have found anywhere. Not worth it. They were completely rude to me, I was disconnected on, and they only refund a small portion of what you pay and made me pay all shipping costs to receive and send back. I ended up losing a lot of money in the transaction and have nothing in hand to account for it. Again, horrible company.
Horrible company. Would never use again. The items listed online are not at all true to color. I paid a premium for a Read more...
Horrible company. Would never use again. The items listed online are not at all true to color. I paid a premium for a specific "mauve" color they have photographed and listed and when it arrived it was a light pink I could have found anywhere. Not worth it. They were completely rude to me, I was disconnected on, and they only refund a small portion of what you pay and made me pay all shipping costs to receive and send back. I ended up losing a lot of money in the transaction and have nothing in hand to account for it. Again, horrible company. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
Recently Married
4.5/5.0
Table overlays and runners, chair covers and sashes exactly like I expected. Online help very friendly. Make sure you check backorder dates to get product in time for ceremony. I order early and everything arrived within a month, even backordered items.
Table overlays and runners, chair covers and sashes exactly like I expected. Online help very friendly. Make sure you Read more...
Table overlays and runners, chair covers and sashes exactly like I expected. Online help very friendly. Make sure you check backorder dates to get product in time for ceremony. I order early and everything arrived within a month, even backordered items. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
Recently Married
0.0/5.0
Horrible, horrible, horrible customer service. I placed an order for personalized wedding napkins and personalized matchbooks. My mathcbooks did arrive on time and printed with the option I had chosen. However, my napkins arrived blank. I very clearly wrote in my request details that I wanted a single letter printed on the napkins with no additional printing. I figure, no big deal. There is no way that the company wont reprint these napkins for me. They must have just overlooked my request somehow. Such was not the case. When I contacted the customer service department about the mistake, I was blamed for it and told that they would not fix the problem because it was my fault. After a weeks worth of back and forth emails(there is no phone number. If there is, I was refused that information), and being told numerous times in numerous different fashions that I was to blame for the mistake (but I could be "more than happy to repurchase the napkins"), and finally a threat by me to contact the better business bureau, my napkins were reprinted. But only after I emailed them a picture of the blank napkins... I have never in my life experienced such poor customer service. I have worked in customer service for a long time and would never treat a client with such blatant disrespect and disregard. This whole situation may seem petty, and is not something I would usually spend a lot of energy thinking about. However, this is for my wedding. Which is...a pretty big deal. I would very strongly NOT recommend this company to anyone. The prices are great, but the service is absolutly not worth it.
Horrible, horrible, horrible customer service. I placed an order for personalized wedding napkins and personalized Read more...
Horrible, horrible, horrible customer service. I placed an order for personalized wedding napkins and personalized matchbooks. My mathcbooks did arrive on time and printed with the option I had chosen. However, my napkins arrived blank. I very clearly wrote in my request details that I wanted a single letter printed on the napkins with no additional printing. I figure, no big deal. There is no way that the company wont reprint these napkins for me. They must have just overlooked my request somehow. Such was not the case. When I contacted the customer service department about the mistake, I was blamed for it and told that they would not fix the problem because it was my fault. After a weeks worth of back and forth emails(there is no phone number. If there is, I was refused that information), and being told numerous times in numerous different fashions that I was to blame for the mistake (but I could be "more than happy to repurchase the napkins"), and finally a threat by me to contact the better business bureau, my napkins were reprinted. But only after I emailed them a picture of the blank napkins... I have never in my life experienced such poor customer service. I have worked in customer service for a long time and would never treat a client with such blatant disrespect and disregard. This whole situation may seem petty, and is not something I would usually spend a lot of energy thinking about. However, this is for my wedding. Which is...a pretty big deal. I would very strongly NOT recommend this company to anyone. The prices are great, but the service is absolutly not worth it. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
Recently Married
1.0/5.0
Do not use efavormart. They lie and have terrible customer service. When I finally get my product, considering it has been almost a month of fighting with them, I can let you know what the quality is really like. I should have done more research. Hopefully sooner or later they are shut down and can stop treating people with so little respect.
Do not use efavormart. They lie and have terrible customer service. When I finally get my product, considering it has been Read more...
Do not use efavormart. They lie and have terrible customer service. When I finally get my product, considering it has been almost a month of fighting with them, I can let you know what the quality is really like. I should have done more research. Hopefully sooner or later they are shut down and can stop treating people with so little respect. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
Recently Married
4.0/5.0
I ordered flowers through this website for my wedding and they looked great.
I ordered flowers through this website for my wedding and they looked great.
I ordered flowers through this website for my wedding and they looked great. Read less
Services Used: Favors & Gifts, Invitations
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Madison
Wedding:
11/23/2014
0.7/5.0
This is the second review I've written on this company. I'm so disgusted with the service, or lack there of, from this company. And it's a shame because I actually liked the products that I received from them. I ordered linens from efavormart. In ordering my napkins, I was not aware, because it's not stated on the website, the napkins would be shipped in packs of 5. I needed 70 napkins. When my package arrived there 70 pack of napkins. I did not need 350 napkins! I immediately contacted them to inquire bout a refund. They were not will AT ALL to make any exceptions in their return policy. Not even with the fact that the ordering process wasn't clear. I shipped the napkins back, in a timely fashion. I tried contacting someone today to check the status of my return which was sent back last week. There is no phone number only email and live chat. I had to log off and retry the live chat 2 times because no one would respond. Come to find out even after you send your return, it can take up to another 2 weeks to get processed and another week to issue you your return. I asked would there be some kind of correspondence to let me know if my return was accepted, I'm still waiting for a response. As a bride, and I'm sure others will agree, we are super busy planning our big day and don't have time to deal with this! In addition, if you're on a budget like me, you have to watch your pennies and account for everything. I think companies dealing with couples should try a little harder to understand that. I'm disappointed that my second interaction with this company was worse than the first. I would not recommend this company to anyone. I already had mixed feelings about them from other reviews. I guess I shouldn't have been surprised.
This is the second review I've written on this company. I'm so disgusted with the service, or lack there of, from this Read more...
This is the second review I've written on this company. I'm so disgusted with the service, or lack there of, from this company. And it's a shame because I actually liked the products that I received from them. I ordered linens from efavormart. In ordering my napkins, I was not aware, because it's not stated on the website, the napkins would be shipped in packs of 5. I needed 70 napkins. When my package arrived there 70 pack of napkins. I did not need 350 napkins! I immediately contacted them to inquire bout a refund. They were not will AT ALL to make any exceptions in their return policy. Not even with the fact that the ordering process wasn't clear. I shipped the napkins back, in a timely fashion. I tried contacting someone today to check the status of my return which was sent back last week. There is no phone number only email and live chat. I had to log off and retry the live chat 2 times because no one would respond. Come to find out even after you send your return, it can take up to another 2 weeks to get processed and another week to issue you your return. I asked would there be some kind of correspondence to let me know if my return was accepted, I'm still waiting for a response. As a bride, and I'm sure others will agree, we are super busy planning our big day and don't have time to deal with this! In addition, if you're on a budget like me, you have to watch your pennies and account for everything. I think companies dealing with couples should try a little harder to understand that. I'm disappointed that my second interaction with this company was worse than the first. I would not recommend this company to anyone. I already had mixed feelings about them from other reviews. I guess I shouldn't have been surprised. Read less
Services Used: Favors & Gifts
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Cheri
Wedding:
10/25/2014
0.5/5.0
I ordered tablecloths from this company but only received part of my order. I was not able to call directly but had to use the Live Chat option. The person I spoke with of course stated that their records showed that everything shipped. They had me take a picture of the box and shipping label and stated that according to their manager that the box was sufficient to hold all they said that they shipped. Basically it was my word against theirs and they apparently felt that 5 tablecloths were worth losing a customer. If you use them please make sure that you take everything out of the box and go through it thoroughly. Although I'm not sure if this would help anyway. Customer service is NOT THEIR FIRST PRIORITY!!!
I ordered tablecloths from this company but only received part of my order. I was not able to call directly but had to use Read more...
I ordered tablecloths from this company but only received part of my order. I was not able to call directly but had to use the Live Chat option. The person I spoke with of course stated that their records showed that everything shipped. They had me take a picture of the box and shipping label and stated that according to their manager that the box was sufficient to hold all they said that they shipped. Basically it was my word against theirs and they apparently felt that 5 tablecloths were worth losing a customer. If you use them please make sure that you take everything out of the box and go through it thoroughly. Although I'm not sure if this would help anyway. Customer service is NOT THEIR FIRST PRIORITY!!! Read less
Services Used:
130x130 sq 1380988916965 timlibby 23
Rosebud27
Wedding:
10/4/2014
4.8/5.0
We ordered candy bags and napkins. Great quality and value!
We ordered candy bags and napkins. Great quality and value!
We ordered candy bags and napkins. Great quality and value! Read less
Services Used: Favors & Gifts
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Tammy
Wedding:
10/4/2014
5.0/5.0
We ordered our wedding favors from efavormart.com for our 70 guest wedding. We chose Lovebird salt and pepper shakers and loved them. They fit our diy backyard wedding perfectly. We got them at an incredibly low price, and although about 10% of them arrived broken, I received replacements within 48 hours of calling customer service. They were very quick to respond and take care of the issue right away.
We ordered our wedding favors from efavormart.com for our 70 guest wedding. We chose Lovebird salt and pepper shakers and Read more...
We ordered our wedding favors from efavormart.com for our 70 guest wedding. We chose Lovebird salt and pepper shakers and loved them. They fit our diy backyard wedding perfectly. We got them at an incredibly low price, and although about 10% of them arrived broken, I received replacements within 48 hours of calling customer service. They were very quick to respond and take care of the issue right away. Read less
Services Used: Favors & Gifts, Invitations
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Elizabeth
Wedding:
8/9/2014
0.0/5.0
None working phone you will call for hours it will tell you they are closes mail boxes filled every department. I have tape after tape of this. I bought from one company billed from another and phone from another shipping another I understand there are still more out there. rude chats damaged merchandise,missing merchandise, nopanking slip and almost no box left when delivered. was told to steam and repair flowers let dry and use.they lied to my credit card company saying I refused to return. ups has been here 2 times and will not take back. So my attorny said file against them in my state there state and credit card state.comsumers affairs is best. better tha bbb. Also I will file in small claims court. It is pretty easy and does not cost much. If more of us do not let them get away with things maybe we can get somewhere together as a group.If interested call 856-219-3048 between10and 2 eastern time. try to get local tv media involved
None working phone you will call for hours it will tell you they are closes mail boxes filled every department. I have Read more...
None working phone you will call for hours it will tell you they are closes mail boxes filled every department. I have tape after tape of this. I bought from one company billed from another and phone from another shipping another I understand there are still more out there. rude chats damaged merchandise,missing merchandise, nopanking slip and almost no box left when delivered. was told to steam and repair flowers let dry and use.they lied to my credit card company saying I refused to return. ups has been here 2 times and will not take back. So my attorny said file against them in my state there state and credit card state.comsumers affairs is best. better tha bbb. Also I will file in small claims court. It is pretty easy and does not cost much. If more of us do not let them get away with things maybe we can get somewhere together as a group.If interested call 856-219-3048 between10and 2 eastern time. try to get local tv media involved Read less
Services Used: Flowers

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Industry, CA 91746 See On Map
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