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eFavorMart.com

Industry , CA
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LOCATION

Industry, CA 91746 US (map)

WEBSITE

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Favors & Gifts , Invitations

REVIEWS

2.9
out of 5.0
2.9/5.0
3.0/5.0
2.9/5.0
3.1/5.0
2.9/5.0
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Barbara
Wedding:
4/26/2014
3.6/5.0
Everything arrived on time and in good condition except for monogrammed napkins. They were wrinkled and the edges were frayed. Very disappointed considering the cost.
Everything arrived on time and in good condition except for monogrammed napkins. They were wrinkled and the edges were Read more...
Everything arrived on time and in good condition except for monogrammed napkins. They were wrinkled and the edges were frayed. Very disappointed considering the cost. Read less
Services Used: Favors & Gifts
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Stefani
Wedding:
4/26/2014
5.0/5.0
Fast shipping and great quality
Fast shipping and great quality
Fast shipping and great quality Read less
Services Used: Favors & Gifts
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Faye F.
Wedding:
1/25/2014
0.2/5.0
My husband and I are planning our 50th wedding anniversary reception in Jan uary. This is a very big occasion for us. We have been planning this party for the last 6 months. I placed a rather large order with e-favorMart, all for personalized items. The only good thing I can say is that I received order in record time. Due to my illness and being so busy I did not really go through the order till last week. I was so very disappointed. The "gold" balloons were more a cooper and orange mixed color. I ordered gold matches with gold engraving, of which you cannot see the engraving. I ordered Cream colored dinner and cocktail napkins both with gold engraving, which does not stand out at all. I ordered 2 different kinds of favor boxes of which I have no idea of how to put together. A complete waste of money. The tuffle boxes I ordered were white with gold writting of which it looks like that 4 of the characters had excess ink,compared to the rest of the writting. the 2 different pre-cut ribbons were about as bad as every thing else. Now I called this company on Thursday and explain all my problems and the fact that I was very unhappy. All She could say was if it was personalized it was non-refunable. She also told me they had rep. that were supposed to talk with the customers to advised them on the best colors to select with the ink color for engraving. I told her I had not spoke to anyone other than her. She finally tolded me to take pictures of all my products and e-mail them to the customer service dept. and some one would get back to me. It is now Saturday Night @8:55, and I have not heard from any one. I bet someone would be available if I wanted to place another order, which is not likely. This is such an important ocassion for my husband and myself. It is not every day you stay married to the same person for 50 years. I expect eFavorMart to do everything within their power to make me the customer happy, and until all of these problems are taken care of I will
My husband and I are planning our 50th wedding anniversary reception in Jan uary. This is a very big occasion for us. We Read more...
My husband and I are planning our 50th wedding anniversary reception in Jan uary. This is a very big occasion for us. We have been planning this party for the last 6 months. I placed a rather large order with e-favorMart, all for personalized items. The only good thing I can say is that I received order in record time. Due to my illness and being so busy I did not really go through the order till last week. I was so very disappointed. The "gold" balloons were more a cooper and orange mixed color. I ordered gold matches with gold engraving, of which you cannot see the engraving. I ordered Cream colored dinner and cocktail napkins both with gold engraving, which does not stand out at all. I ordered 2 different kinds of favor boxes of which I have no idea of how to put together. A complete waste of money. The tuffle boxes I ordered were white with gold writting of which it looks like that 4 of the characters had excess ink,compared to the rest of the writting. the 2 different pre-cut ribbons were about as bad as every thing else. Now I called this company on Thursday and explain all my problems and the fact that I was very unhappy. All She could say was if it was personalized it was non-refunable. She also told me they had rep. that were supposed to talk with the customers to advised them on the best colors to select with the ink color for engraving. I told her I had not spoke to anyone other than her. She finally tolded me to take pictures of all my products and e-mail them to the customer service dept. and some one would get back to me. It is now Saturday Night @8:55, and I have not heard from any one. I bet someone would be available if I wanted to place another order, which is not likely. This is such an important ocassion for my husband and myself. It is not every day you stay married to the same person for 50 years. I expect eFavorMart to do everything within their power to make me the customer happy, and until all of these problems are taken care of I will Read less
Services Used: Favors & Gifts
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MJGARCIA1129
Wedding:
11/29/2013
2.5/5.0
Ordered my favor boxes from here and they had the best pricing and they shipped right away. Good quality product as well.
Ordered my favor boxes from here and they had the best pricing and they shipped right away. Good quality product as well.
Ordered my favor boxes from here and they had the best pricing and they shipped right away. Good quality product as well. Read less
Services Used: Favors & Gifts
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Glenda
Wedding:
11/2/2013
5.0/5.0
We ordered some of the supplies for our favors and centerpieces from this company.
Everything arrived in a timely manner and in excellent condition.
#no complaints
We ordered some of the supplies for our favors and centerpieces from this company.
Everything arrived in a timely Read more...
We ordered some of the supplies for our favors and centerpieces from this company.
Everything arrived in a timely manner and in excellent condition.
#no complaints Read less
Services Used: Favors & Gifts
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Melissa
Wedding:
10/5/2013
3.9/5.0
I wish I didn't have to rate on Responsiveness and flexibility - because they aren't relevant to my experience. I ordered about $260 worth of linens. Specifically satin table runners and a couple of colored table cloths (most of my linens will be white - I added the runners for a pop of color) The table runners are great - the edges are finished neatly and they came packages reasonably and are not crushed. I also ordered some plan fabric for draping - it is also neatly packaged. Finally I ordered 3X3 favor boxes with our names printed on them. The printing is fine - no it isn't knock your head off beautiful lettering but it is neat and legible and at .40 cents each I feel pretty good about them. Shipping was reasonably fast and I received the tracking number when the order shipped. I didn't have to contact customer service for any reason. Overall I am VERY pleased with my efavor mart order (Oh I also ordered a couple bunches of silk flowers to see how they were - honestly I would skip them cause they are pretty ugly and cheap looking BUT the linens are dandy and I happy)
I wish I didn't have to rate on Responsiveness and flexibility - because they aren't relevant to my experience. I ordered Read more...
I wish I didn't have to rate on Responsiveness and flexibility - because they aren't relevant to my experience. I ordered about $260 worth of linens. Specifically satin table runners and a couple of colored table cloths (most of my linens will be white - I added the runners for a pop of color) The table runners are great - the edges are finished neatly and they came packages reasonably and are not crushed. I also ordered some plan fabric for draping - it is also neatly packaged. Finally I ordered 3X3 favor boxes with our names printed on them. The printing is fine - no it isn't knock your head off beautiful lettering but it is neat and legible and at .40 cents each I feel pretty good about them. Shipping was reasonably fast and I received the tracking number when the order shipped. I didn't have to contact customer service for any reason. Overall I am VERY pleased with my efavor mart order (Oh I also ordered a couple bunches of silk flowers to see how they were - honestly I would skip them cause they are pretty ugly and cheap looking BUT the linens are dandy and I happy) Read less
Services Used: Favors & Gifts
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Jordan
Wedding:
10/5/2013
0.6/5.0
DO NOT ORDER FROM THIS COMPANY! THE CHEAP PRICE MATCHES THE CHEAP QUALITY!!!! ALSO IF THEY SEND YOU DIRTY LINENS, LIKE I RECEIVED, DONT EXPECT MUCH FROM THEM!!!! I WAS ASKED TO TRY TO REMOVE THE STAINS 3 TIMES AND THEY ALSO HAD THE AUDACITY TO ASK ME TO TAKE THEM TO A "PROFESSIONAL" CLEANER TO SPEND EVEN MORE MONEY ON A PROBLEM THAT SHOULD NOT BE MINE!!! Oh I guess I should include the fact that they were nice enough to replace them, but it "just so happens" my linens are wayyy back ordered for 2 MONTHS!!! BUL-O-NEE!!!! My advice is spend the little extra money for nicer quality linens and better customer service! I am totally disappointed! Thank you eFavorMart for being the BIGGEST HEADACHE of my wedding!!!!!

Try add delete this one efavormart!!!!
DO NOT ORDER FROM THIS COMPANY! THE CHEAP PRICE MATCHES THE CHEAP QUALITY!!!! ALSO IF THEY SEND YOU DIRTY LINENS, LIKE I Read more...
DO NOT ORDER FROM THIS COMPANY! THE CHEAP PRICE MATCHES THE CHEAP QUALITY!!!! ALSO IF THEY SEND YOU DIRTY LINENS, LIKE I RECEIVED, DONT EXPECT MUCH FROM THEM!!!! I WAS ASKED TO TRY TO REMOVE THE STAINS 3 TIMES AND THEY ALSO HAD THE AUDACITY TO ASK ME TO TAKE THEM TO A "PROFESSIONAL" CLEANER TO SPEND EVEN MORE MONEY ON A PROBLEM THAT SHOULD NOT BE MINE!!! Oh I guess I should include the fact that they were nice enough to replace them, but it "just so happens" my linens are wayyy back ordered for 2 MONTHS!!! BUL-O-NEE!!!! My advice is spend the little extra money for nicer quality linens and better customer service! I am totally disappointed! Thank you eFavorMart for being the BIGGEST HEADACHE of my wedding!!!!!

Try add delete this one efavormart!!!! Read less
Services Used: Favors & Gifts
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B
Wedding:
9/29/2013
0.0/5.0
We ordered 17 organza overlays for our wedding. Before ordering them, we inquired if they needed to be ironed before they could be used and were told no ironing was required. This, however, was not the case. Not only did they need ironing we were shocked to find out they also needed to be cleaned! We took them to our cleaners to be pressed and were informed that they had black grease spots throughout and all needed cleaning! So far this company has not admitted to any of this, but I have the receipt from the cleaners to prove it. There is no excuse for selling products as new when they are unclean.
We ordered 17 organza overlays for our wedding. Before ordering them, we inquired if they needed to be ironed before they Read more...
We ordered 17 organza overlays for our wedding. Before ordering them, we inquired if they needed to be ironed before they could be used and were told no ironing was required. This, however, was not the case. Not only did they need ironing we were shocked to find out they also needed to be cleaned! We took them to our cleaners to be pressed and were informed that they had black grease spots throughout and all needed cleaning! So far this company has not admitted to any of this, but I have the receipt from the cleaners to prove it. There is no excuse for selling products as new when they are unclean. Read less
Services Used:
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Anonymous
Wedding:
1+ year ago
0.0/5.0
PLEASE DO NOT SHOP ON THIS WEBSITE. SEE CHAT BELOW:


Please wait for a site operator to respond. You are number 1 and your estimated wait time is 0 minutes.
You are now chatting with 'Crystal'
Crystal: Thank you for contacting customer support. How may I help you today?
N: We are still waiting for this order
N: my nephew has been in touch with you but cannot confirm when this large order will be delivered
N: what is the status?
N: ???
Crystal: hold on, as we are synchronizing your location for fraud detection
Crystal: just few more mins
N: what type of fraud exactly?
N: my dad placed the order and the money was taken from his account
N: why have the goods not been delivered?
Crystal: last time you told us it's your grandfather
N: That was my nephew chatting with you. I am his daughter
Crystal: it won't be cause this charge has been flagged as fraudulent and credit card company will investigate on this
N: Can I have a telephone contact please ! This is ridiculous
N: why would we order $2000 worth of good under fraud
N: my dad sent you an email asking for telephone contact and providing you with his contact if you were really concerned about fraud you woulD have called him
Crystal: we have called the # 020
Crystal: no one responded
N: Please call it now as he is home right now
N: It is fine if it is being investigated, then the money needs to go back in his account
N: I am going to advise him to notify his bank immediately.
N: What is the process for canceling the order?
Crystal: we will ask our manager to contact on that number again
N: ???
Crystal: and then we will proceed further
Crystal: will be done today
N: What is the process for canceling the order?
Crystal: Cannot cancel until we verify the charge
N: Just asked my dad to make contact with his bank
Crystal: sure thank you
Crystal: Is there anything else I can help you with?
N: No!
Crystal: Thank you for visiting. Happy Shopping!
Chat session has been ended.
PLEASE DO NOT SHOP ON THIS WEBSITE. SEE CHAT BELOW:


Please wait for a site operator to respond. You are Read more...
PLEASE DO NOT SHOP ON THIS WEBSITE. SEE CHAT BELOW:


Please wait for a site operator to respond. You are number 1 and your estimated wait time is 0 minutes.
You are now chatting with 'Crystal'
Crystal: Thank you for contacting customer support. How may I help you today?
N: We are still waiting for this order
N: my nephew has been in touch with you but cannot confirm when this large order will be delivered
N: what is the status?
N: ???
Crystal: hold on, as we are synchronizing your location for fraud detection
Crystal: just few more mins
N: what type of fraud exactly?
N: my dad placed the order and the money was taken from his account
N: why have the goods not been delivered?
Crystal: last time you told us it's your grandfather
N: That was my nephew chatting with you. I am his daughter
Crystal: it won't be cause this charge has been flagged as fraudulent and credit card company will investigate on this
N: Can I have a telephone contact please ! This is ridiculous
N: why would we order $2000 worth of good under fraud
N: my dad sent you an email asking for telephone contact and providing you with his contact if you were really concerned about fraud you woulD have called him
Crystal: we have called the # 020
Crystal: no one responded
N: Please call it now as he is home right now
N: It is fine if it is being investigated, then the money needs to go back in his account
N: I am going to advise him to notify his bank immediately.
N: What is the process for canceling the order?
Crystal: we will ask our manager to contact on that number again
N: ???
Crystal: and then we will proceed further
Crystal: will be done today
N: What is the process for canceling the order?
Crystal: Cannot cancel until we verify the charge
N: Just asked my dad to make contact with his bank
Crystal: sure thank you
Crystal: Is there anything else I can help you with?
N: No!
Crystal: Thank you for visiting. Happy Shopping!
Chat session has been ended. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
0.7/5.0
I ordered a few items (under $50) and obviously it was lost in shipping. All they have to say is "contact your post office, they will help you..."
Worst customer service I ever experienced. And I should have searched for reviews on the web about this company - 1 or 2 out of 10 score, lol. Please do some research before you buy anything from them! I personally will never buy from them again.
I ordered a few items (under $50) and obviously it was lost in shipping. All they have to say is "contact your post Read more...
I ordered a few items (under $50) and obviously it was lost in shipping. All they have to say is "contact your post office, they will help you..."
Worst customer service I ever experienced. And I should have searched for reviews on the web about this company - 1 or 2 out of 10 score, lol. Please do some research before you buy anything from them! I personally will never buy from them again. Read less
Services Used: Favors & Gifts

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Industry, CA 91746 See On Map
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