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eFavorMart.com

Industry , CA
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LOCATION

Industry, CA 91746 US (map)

WEBSITE

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Favors & Gifts , Invitations

REVIEWS

3.0
out of 5.0
3.0/5.0
3.0/5.0
2.9/5.0
3.1/5.0
2.9/5.0
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Terri
Wedding:
8/24/2013
0.0/5.0
Do Not order fom this company unless you are looking for grief!!!!!! that's all they can deliver!!!!!!!!
I mentioned this Co. To my future daughter-in-law and I am so sorry I ever did! It has been a nightmare. Ths company needs to learn how to package their shipments properly so they arrive in one piece AND talk not chat to the unfortunate customers who have to deal with their messes. Getting a refund is another story. They even want to charge YOU to return the partial order that did survive the shipment if you were that lucky after two try's! Horrible horrible customer support! Extreme lack of concern. Once they have your money yoyr not getting it back, nor are you getting your product!
Do Not order fom this company unless you are looking for grief!!!!!! that's all they can deliver!!!!!!!!
I mentioned Read more...
Do Not order fom this company unless you are looking for grief!!!!!! that's all they can deliver!!!!!!!!
I mentioned this Co. To my future daughter-in-law and I am so sorry I ever did! It has been a nightmare. Ths company needs to learn how to package their shipments properly so they arrive in one piece AND talk not chat to the unfortunate customers who have to deal with their messes. Getting a refund is another story. They even want to charge YOU to return the partial order that did survive the shipment if you were that lucky after two try's! Horrible horrible customer support! Extreme lack of concern. Once they have your money yoyr not getting it back, nor are you getting your product! Read less
Services Used: Favors & Gifts
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Anne
Wedding:
8/10/2013
5.0/5.0
I ordered candles, flowers, paper lanterns and table linen from favor mart. The freight was expensive but the items were good quality (although the flowers were very artificial looking), they arrived quickly, and were excellent value for money. I recommend using them for cheap wedding decoration and nice quality items.
I ordered candles, flowers, paper lanterns and table linen from favor mart. The freight was expensive but the items were Read more...
I ordered candles, flowers, paper lanterns and table linen from favor mart. The freight was expensive but the items were good quality (although the flowers were very artificial looking), they arrived quickly, and were excellent value for money. I recommend using them for cheap wedding decoration and nice quality items. Read less
Services Used: Favors & Gifts, Lighting & Decor
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Ann
Wedding:
8/3/2013
0.0/5.0
DO NOT ORDER FROM HERE!!!! I did receive my order, but I was missing 3 tableclothes and the personalized napkins were terrible quality. I contacted them and was told that I was indeed not missing any items and that they are in the box. And also that I could flatten out the crushed napkins by separating them and putting something heavy on them. They told me all their napkins are like this. And also not to rub anything on them. (They are napkins!!!!) Stupid people, they do not care. I sent many pictures to them which they ignored.
DO NOT ORDER FROM HERE!!!! I did receive my order, but I was missing 3 tableclothes and the personalized napkins were Read more...
DO NOT ORDER FROM HERE!!!! I did receive my order, but I was missing 3 tableclothes and the personalized napkins were terrible quality. I contacted them and was told that I was indeed not missing any items and that they are in the box. And also that I could flatten out the crushed napkins by separating them and putting something heavy on them. They told me all their napkins are like this. And also not to rub anything on them. (They are napkins!!!!) Stupid people, they do not care. I sent many pictures to them which they ignored. Read less
Services Used: Favors & Gifts
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Alva-Lina
Wedding:
6/22/2013
5.0/5.0
Thank you for allowing us to have quality items at a reasonable price. Everyone was amazed at how our tables looked after using all the items I bought from you.

Thank you again.

Best Regards
Alva-Lina & Luis
Thank you for allowing us to have quality items at a reasonable price. Everyone was amazed at how our tables looked after Read more...
Thank you for allowing us to have quality items at a reasonable price. Everyone was amazed at how our tables looked after using all the items I bought from you.

Thank you again.

Best Regards
Alva-Lina & Luis Read less
Services Used: Favors & Gifts, Invitations, Lighting & Decor
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Kelly
Wedding:
6/22/2013
4.9/5.0
I was a little nervous to order after reading these reviews but I had a wonderful experience. I ordered placemats, table runners, and table cloths. You could not beat the price and they arrived in 5 days with the free shipping!!
I was a little nervous to order after reading these reviews but I had a wonderful experience. I ordered placemats, table Read more...
I was a little nervous to order after reading these reviews but I had a wonderful experience. I ordered placemats, table runners, and table cloths. You could not beat the price and they arrived in 5 days with the free shipping!! Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Shady business practices and horrible customer service

On 04/09/13 I ordered ribbon from efavormart to use for a wedding. All of the ribbon needs to match so I made sure all items were in stock before placing my order. On 04/09/13, I received an email stating ALL of my items had shipped. When I received my order, 2 rolls of ribbon were missing. The packing slip included in my order listed the full order as being included. I contacted efavormart and they said they would ship the missing items. A few hours later, Johnathan called to tell me my items would not ship for a few weeks and he tried to convince me to cancel the remaining items. I told him I wanted all of my items or I wanted to return the partial shipment. I was told that I would have to pay a restocking fee and return shipping if I returned the partial order that I received. This was unacceptable because it was their mistake. At one point Johnathan blatantly lied about our earlier conversation (I have the transcript). When I refused to cancel my order, Johnathan said, "OK, you want to cancel your order" then promptly hung up on me before I could restate that I didn't want to cancel. After I was hung up on, I checked the website to see if they listed my item as in stock. It appears that they are no longer selling the item and this is the reason my order was shorted and cannot be shipped. Rather than tell me this, they lied and tried to blame me for their error. If I had know the ribbon was discontinued, I would have never ordered from efavormart. Instead of being honest and upfront, they short shipped my order (and charged me for the full order) and hoped I wouldn't notice. When I did notice, they were rude dishonest, and very unprofessional.
Shady business practices and horrible customer service

On 04/09/13 I ordered ribbon from efavormart to use for a Read more...
Shady business practices and horrible customer service

On 04/09/13 I ordered ribbon from efavormart to use for a wedding. All of the ribbon needs to match so I made sure all items were in stock before placing my order. On 04/09/13, I received an email stating ALL of my items had shipped. When I received my order, 2 rolls of ribbon were missing. The packing slip included in my order listed the full order as being included. I contacted efavormart and they said they would ship the missing items. A few hours later, Johnathan called to tell me my items would not ship for a few weeks and he tried to convince me to cancel the remaining items. I told him I wanted all of my items or I wanted to return the partial shipment. I was told that I would have to pay a restocking fee and return shipping if I returned the partial order that I received. This was unacceptable because it was their mistake. At one point Johnathan blatantly lied about our earlier conversation (I have the transcript). When I refused to cancel my order, Johnathan said, "OK, you want to cancel your order" then promptly hung up on me before I could restate that I didn't want to cancel. After I was hung up on, I checked the website to see if they listed my item as in stock. It appears that they are no longer selling the item and this is the reason my order was shorted and cannot be shipped. Rather than tell me this, they lied and tried to blame me for their error. If I had know the ribbon was discontinued, I would have never ordered from efavormart. Instead of being honest and upfront, they short shipped my order (and charged me for the full order) and hoped I wouldn't notice. When I did notice, they were rude dishonest, and very unprofessional. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Please believe the negative reviews! This company is incredibly unethical and I am shocked they can continue their bad business practices. I recently ordered 140 chair covers with 3 rectangular satin tablecloths and 8 round satin tablecloths. They charged me for the 8 tablecloths yet did not notify me they were not in stock (they conveniently took down the color I ordered AFTER I paid for them). At no point was I notified that they were not in stock however they gladly charged me for them. It was not until I received the other items that I became aware that the round tablecloths were not in stock. I contacted customer service via chat and email and got 3 different responses-they would be re-stocked at the end of the month, they would be re-stocked in 1-2 months, and then they didn't know when it would be back in stock. I am not sure how you can get 3 different responses but I did and have everything documented. Now I will have to try to use the chair covers with a different color tablecloth
Please believe the negative reviews! This company is incredibly unethical and I am shocked they can continue their bad Read more...
Please believe the negative reviews! This company is incredibly unethical and I am shocked they can continue their bad business practices. I recently ordered 140 chair covers with 3 rectangular satin tablecloths and 8 round satin tablecloths. They charged me for the 8 tablecloths yet did not notify me they were not in stock (they conveniently took down the color I ordered AFTER I paid for them). At no point was I notified that they were not in stock however they gladly charged me for them. It was not until I received the other items that I became aware that the round tablecloths were not in stock. I contacted customer service via chat and email and got 3 different responses-they would be re-stocked at the end of the month, they would be re-stocked in 1-2 months, and then they didn't know when it would be back in stock. I am not sure how you can get 3 different responses but I did and have everything documented. Now I will have to try to use the chair covers with a different color tablecloth Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Worst customer service ever!!! Extremely rude and will not speak with you via telephone- web chat only! DO NOT ORDER FROM THIS COMPANY!!! Poor quality merchandise and packaging was a nightmare. Unbelievable. I have never had customer service rep treat me in such a horrible manner.
Worst customer service ever!!! Extremely rude and will not speak with you via telephone- web chat only! DO NOT ORDER FROM Read more...
Worst customer service ever!!! Extremely rude and will not speak with you via telephone- web chat only! DO NOT ORDER FROM THIS COMPANY!!! Poor quality merchandise and packaging was a nightmare. Unbelievable. I have never had customer service rep treat me in such a horrible manner. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
1+ year ago
0.5/5.0
I purchased little round tins and was going to fill them with mints for my wedding favors. First they sent me heart shaped tins and I had to fight to get the right ones sent. They kept telling me I could just keep the heart ones and use those. I finally was able to get the round ones sent to me.
When they got here I tried filling them with my mints only to find that the lids did not lock in place, making them useless. I spent an hour using their live chat trying to explain how the lids not staying on was a problem. The person kept trying to tell me that the lids will stay on the bottom of the tin, not the top, the bottom. She said if I wanted the lids to stay on the top then I couldn't have anything in them.....that is right. She wanted me to keep the tins empty to keep the lids on.
I again had to fight like my life depended on it to get her to understand that the website had false advertising as to how the product could be used and I would not have ordered this item had I known the wouldn't work. Finally she agreed to not only waive the restock fee but that she would email me a return mailing label. And this agreement only came after threatening to contact the better business bureau.
Worst company I have had to deal with and the worst customer service or lack of customer service.

Don't be fooled by their prices.
I purchased little round tins and was going to fill them with mints for my wedding favors. First they sent me heart shaped Read more...
I purchased little round tins and was going to fill them with mints for my wedding favors. First they sent me heart shaped tins and I had to fight to get the right ones sent. They kept telling me I could just keep the heart ones and use those. I finally was able to get the round ones sent to me.
When they got here I tried filling them with my mints only to find that the lids did not lock in place, making them useless. I spent an hour using their live chat trying to explain how the lids not staying on was a problem. The person kept trying to tell me that the lids will stay on the bottom of the tin, not the top, the bottom. She said if I wanted the lids to stay on the top then I couldn't have anything in them.....that is right. She wanted me to keep the tins empty to keep the lids on.
I again had to fight like my life depended on it to get her to understand that the website had false advertising as to how the product could be used and I would not have ordered this item had I known the wouldn't work. Finally she agreed to not only waive the restock fee but that she would email me a return mailing label. And this agreement only came after threatening to contact the better business bureau.
Worst company I have had to deal with and the worst customer service or lack of customer service.

Don't be fooled by their prices. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
1+ year ago
3.7/5.0
I got my favor boxes from here and they were the best price I found anywhere. The shipping was quick too!
I got my favor boxes from here and they were the best price I found anywhere. The shipping was quick too!
I got my favor boxes from here and they were the best price I found anywhere. The shipping was quick too! Read less
Services Used: Favors & Gifts

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