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eFavorMart.com

Industry , CA
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LOCATION

Industry, CA 91746 US (map)

WEBSITE

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Favors & Gifts , Invitations

REVIEWS

2.9
out of 5.0
2.8/5.0
2.9/5.0
2.8/5.0
3.0/5.0
2.8/5.0
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Francesca
Wedding:
6/14/2014
1.6/5.0
Efavormart has just been banned from my supplier list. I ordered Royal Blue Jelly Filler balls for centerpieces, two months before my event to make sure I received them in time. The Sat. before I started to fill my vases and realize they shipped me PURPLE fillers, my color theme is BLUE! I contact customer service 1st thing on Monday morning and there solution is to give me a 25% discount to replace the fillers that they messed up on shipping to me in the 1st place. Lousy customer service!!! Don't waste your time or money on this company.
Efavormart has just been banned from my supplier list. I ordered Royal Blue Jelly Filler balls for centerpieces, two Read more...
Efavormart has just been banned from my supplier list. I ordered Royal Blue Jelly Filler balls for centerpieces, two months before my event to make sure I received them in time. The Sat. before I started to fill my vases and realize they shipped me PURPLE fillers, my color theme is BLUE! I contact customer service 1st thing on Monday morning and there solution is to give me a 25% discount to replace the fillers that they messed up on shipping to me in the 1st place. Lousy customer service!!! Don't waste your time or money on this company. Read less
Services Used: Favors & Gifts
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Kayla
Wedding:
6/14/2014
5.0/5.0
I bought all of my linens ( satin tablecloths, organza overlays, chair covers, cloth napkins) from this website and was very surprised at the quality. Way cheaper than renting.
I bought all of my linens ( satin tablecloths, organza overlays, chair covers, cloth napkins) from this website and was Read more...
I bought all of my linens ( satin tablecloths, organza overlays, chair covers, cloth napkins) from this website and was very surprised at the quality. Way cheaper than renting. Read less
Services Used: Favors & Gifts, Invitations
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Sue
Wedding:
6/7/2014
0.5/5.0
The worst customer service I have ever received! I placed an order with this company on a Saturday night, when I recevied the confirmation I noticed my address did not save correctly. I immediately when to the site and changed it and e mailed them. There is no live chat available on weekends. They e mailed me on Monday at 4PM to tell me the order was processed and I could track it when I received the tracking number. It left their facility on Tuesday evening. I used the tracking number and was told by UPS I could not change the address. E Favormart would need to. They told me it would be an additional charge of 12.35 I refused as I contacted them within an hour of placing the order. After numerous e mails and live chats that were useless, the order is being returned to them as I could not pick it up at UPS. They are chargingme a 20% restocking fee after I was told on live chat I would get a full refund. There is no place on their site to get a phone number or contact them in any other way. I asked six times how I should have contacted them without an answer.
The worst customer service I have ever received! I placed an order with this company on a Saturday night, when I recevied Read more...
The worst customer service I have ever received! I placed an order with this company on a Saturday night, when I recevied the confirmation I noticed my address did not save correctly. I immediately when to the site and changed it and e mailed them. There is no live chat available on weekends. They e mailed me on Monday at 4PM to tell me the order was processed and I could track it when I received the tracking number. It left their facility on Tuesday evening. I used the tracking number and was told by UPS I could not change the address. E Favormart would need to. They told me it would be an additional charge of 12.35 I refused as I contacted them within an hour of placing the order. After numerous e mails and live chats that were useless, the order is being returned to them as I could not pick it up at UPS. They are chargingme a 20% restocking fee after I was told on live chat I would get a full refund. There is no place on their site to get a phone number or contact them in any other way. I asked six times how I should have contacted them without an answer. Read less
Services Used: Favors & Gifts
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tiffany
Wedding:
5/17/2014
4.8/5.0
Great website variety of wedding and party supplies to choose from. Wide range of colors with your own personalised style.
Great website variety of wedding and party supplies to choose from. Wide range of colors with your own personalised style. Read more...
Great website variety of wedding and party supplies to choose from. Wide range of colors with your own personalised style. Read less
Services Used: Favors & Gifts
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patricia
Wedding:
5/10/2014
0.5/5.0
Do not book this vendor if you expect to receive your product. They charged my credit card and never sent the cake boxes I ordered. They never sent an email to tell me there was any problem. They were horrible when I finally contacted them.
Do not book this vendor if you expect to receive your product. They charged my credit card and never sent the cake boxes I Read more...
Do not book this vendor if you expect to receive your product. They charged my credit card and never sent the cake boxes I ordered. They never sent an email to tell me there was any problem. They were horrible when I finally contacted them. Read less
Services Used: Favors & Gifts, Invitations
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Stefani
Wedding:
4/26/2014
5.0/5.0
Fast shipping and great quality
Fast shipping and great quality
Fast shipping and great quality Read less
Services Used: Favors & Gifts
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Barbara
Wedding:
4/26/2014
3.6/5.0
Everything arrived on time and in good condition except for monogrammed napkins. They were wrinkled and the edges were frayed. Very disappointed considering the cost.
Everything arrived on time and in good condition except for monogrammed napkins. They were wrinkled and the edges were Read more...
Everything arrived on time and in good condition except for monogrammed napkins. They were wrinkled and the edges were frayed. Very disappointed considering the cost. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
2+ years ago
4.2/5.0
I ordered a lot of my wedding decorations from efavormart and I like all my items. The quality is great and exactly how they're described online.
The only con I have is returns/exchange. Be sure you order what you actually like and need, you will be pleased. But exchanges are a little difficult.
I ordered a lot of my wedding decorations from efavormart and I like all my items. The quality is great and exactly how Read more...
I ordered a lot of my wedding decorations from efavormart and I like all my items. The quality is great and exactly how they're described online.
The only con I have is returns/exchange. Be sure you order what you actually like and need, you will be pleased. But exchanges are a little difficult. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
2+ years ago
0.0/5.0
BUYER BEWARE!!!!!!!!!!!!!!!! Their descriptions are VERY misleading and will cause you to order something that looks entirely different than you THINK it will (or think it should look); then their customer service will talk to you like you're some kind of IGNORANT IMBECILE when you call them on a serious misrepresentation on their page. I ordered napkins with an emblem and when they arrived, the emblem was BETWEEN our names (for our 25th anniversary), so it said "(Husband) 25th (Wife)". HELLO???? But it was MY FAULT for ordering incorrectly... and when I said that I would be posting negative reviews, she said (and I am quoting), "Sure you can, also put a copy of your order invoice so other people 'knows' about it." And when I pointed out what their ad said, she said "we are not responsible for your wrong assumption" ...and..."we are sorry that it was too tough for you to understand" .... SERIOUSLY??? $45+ down the toilet bc these napkins looks so ridiculously stupid printed like this, they cannot be used for our ONCE IN A LIFETIME celebration! DO NOT USE THESE PEOPLE IF YOU CARE ABOUT WHAT YOUR ORDER WILL LOOK LIKE, unless you have time and money to throw away! I WOULD NOT RECOMMEND THESE PEOPLE TO ANYONE, EVEN IF NO ONE ELSE ON EARTH SOLD THESE PRODUCTS!!!!!!!!! If I could, I'd give them a NEGATIVE star rating!
BUYER BEWARE!!!!!!!!!!!!!!!! Their descriptions are VERY misleading and will cause you to order something that looks Read more...
BUYER BEWARE!!!!!!!!!!!!!!!! Their descriptions are VERY misleading and will cause you to order something that looks entirely different than you THINK it will (or think it should look); then their customer service will talk to you like you're some kind of IGNORANT IMBECILE when you call them on a serious misrepresentation on their page. I ordered napkins with an emblem and when they arrived, the emblem was BETWEEN our names (for our 25th anniversary), so it said "(Husband) 25th (Wife)". HELLO???? But it was MY FAULT for ordering incorrectly... and when I said that I would be posting negative reviews, she said (and I am quoting), "Sure you can, also put a copy of your order invoice so other people 'knows' about it." And when I pointed out what their ad said, she said "we are not responsible for your wrong assumption" ...and..."we are sorry that it was too tough for you to understand" .... SERIOUSLY??? $45+ down the toilet bc these napkins looks so ridiculously stupid printed like this, they cannot be used for our ONCE IN A LIFETIME celebration! DO NOT USE THESE PEOPLE IF YOU CARE ABOUT WHAT YOUR ORDER WILL LOOK LIKE, unless you have time and money to throw away! I WOULD NOT RECOMMEND THESE PEOPLE TO ANYONE, EVEN IF NO ONE ELSE ON EARTH SOLD THESE PRODUCTS!!!!!!!!! If I could, I'd give them a NEGATIVE star rating! Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
2+ years ago
0.7/5.0
I spent over $1,500.00 in several orders with efavormart in just the last couple of months...EVERY SINGLE order has been incorrect, damaged or missing items. When I contacted them with each order, they got super defensive and I was questioned over 2 $12.00 items that were missing from my package, as though I would spend over a grand and then lie about two small items! Unbelievably terrible customer service. I am in the wedding/party planning business, so I am used to dealing with large companies. I ordered several times so now I know that this is the pattern of their business handling, not just a one time bad stroke of luck with them. They are simply incompetent, rude, and have little to no business etiquette. They smash items into tiny boxes to cut corners and then fail to take responsibility when items arrive damaged to buyers. I ordered about 10x of their 100 cube boxes with lids and almost every package had missing lids or bottoms. It was simply frustrating to have to count each and every package to make sure I didn't short my own clients and then come to find out they shorted me with each package. When I contacted them, they didn't believe me! They insisted that I must be wrong because the 2x2 cube boxes are "pre-packaged". Unbelievable. Instead of sending me the missing pieces, they refunded me a percentage of the total, so now I have all these lids or bottoms that are unusable, and I'll have to be short for my clients orders.

Read all the negative feedback on them and you will see a pattern of the same issues others are having.
I spent over $1,500.00 in several orders with efavormart in just the last couple of months...EVERY SINGLE order has been Read more...
I spent over $1,500.00 in several orders with efavormart in just the last couple of months...EVERY SINGLE order has been incorrect, damaged or missing items. When I contacted them with each order, they got super defensive and I was questioned over 2 $12.00 items that were missing from my package, as though I would spend over a grand and then lie about two small items! Unbelievably terrible customer service. I am in the wedding/party planning business, so I am used to dealing with large companies. I ordered several times so now I know that this is the pattern of their business handling, not just a one time bad stroke of luck with them. They are simply incompetent, rude, and have little to no business etiquette. They smash items into tiny boxes to cut corners and then fail to take responsibility when items arrive damaged to buyers. I ordered about 10x of their 100 cube boxes with lids and almost every package had missing lids or bottoms. It was simply frustrating to have to count each and every package to make sure I didn't short my own clients and then come to find out they shorted me with each package. When I contacted them, they didn't believe me! They insisted that I must be wrong because the 2x2 cube boxes are "pre-packaged". Unbelievable. Instead of sending me the missing pieces, they refunded me a percentage of the total, so now I have all these lids or bottoms that are unusable, and I'll have to be short for my clients orders.

Read all the negative feedback on them and you will see a pattern of the same issues others are having. Read less
Services Used: Favors & Gifts

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Industry, CA 91746 See On Map
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