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eFavorMart.com

Industry , CA
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LOCATION

Industry, CA 91746 US (map)

WEBSITE

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Favors & Gifts , Invitations

REVIEWS

2.9
out of 5.0
2.8/5.0
3.0/5.0
2.8/5.0
3.0/5.0
2.8/5.0
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Sue
Wedding:
6/7/2014
0.5/5.0
The worst customer service I have ever received! I placed an order with this company on a Saturday night, when I recevied the confirmation I noticed my address did not save correctly. I immediately when to the site and changed it and e mailed them. There is no live chat available on weekends. They e mailed me on Monday at 4PM to tell me the order was processed and I could track it when I received the tracking number. It left their facility on Tuesday evening. I used the tracking number and was told by UPS I could not change the address. E Favormart would need to. They told me it would be an additional charge of 12.35 I refused as I contacted them within an hour of placing the order. After numerous e mails and live chats that were useless, the order is being returned to them as I could not pick it up at UPS. They are chargingme a 20% restocking fee after I was told on live chat I would get a full refund. There is no place on their site to get a phone number or contact them in any other way. I asked six times how I should have contacted them without an answer.
The worst customer service I have ever received! I placed an order with this company on a Saturday night, when I recevied Read more...
The worst customer service I have ever received! I placed an order with this company on a Saturday night, when I recevied the confirmation I noticed my address did not save correctly. I immediately when to the site and changed it and e mailed them. There is no live chat available on weekends. They e mailed me on Monday at 4PM to tell me the order was processed and I could track it when I received the tracking number. It left their facility on Tuesday evening. I used the tracking number and was told by UPS I could not change the address. E Favormart would need to. They told me it would be an additional charge of 12.35 I refused as I contacted them within an hour of placing the order. After numerous e mails and live chats that were useless, the order is being returned to them as I could not pick it up at UPS. They are chargingme a 20% restocking fee after I was told on live chat I would get a full refund. There is no place on their site to get a phone number or contact them in any other way. I asked six times how I should have contacted them without an answer. Read less
Services Used: Favors & Gifts
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tiffany
Wedding:
5/17/2014
4.8/5.0
Great website variety of wedding and party supplies to choose from. Wide range of colors with your own personalised style.
Great website variety of wedding and party supplies to choose from. Wide range of colors with your own personalised style. Read more...
Great website variety of wedding and party supplies to choose from. Wide range of colors with your own personalised style. Read less
Services Used: Favors & Gifts
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patricia
Wedding:
5/10/2014
0.5/5.0
Do not book this vendor if you expect to receive your product. They charged my credit card and never sent the cake boxes I ordered. They never sent an email to tell me there was any problem. They were horrible when I finally contacted them.
Do not book this vendor if you expect to receive your product. They charged my credit card and never sent the cake boxes I Read more...
Do not book this vendor if you expect to receive your product. They charged my credit card and never sent the cake boxes I ordered. They never sent an email to tell me there was any problem. They were horrible when I finally contacted them. Read less
Services Used: Favors & Gifts, Invitations
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Stefani
Wedding:
4/26/2014
5.0/5.0
Fast shipping and great quality
Fast shipping and great quality
Fast shipping and great quality Read less
Services Used: Favors & Gifts
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Barbara
Wedding:
4/26/2014
3.6/5.0
Everything arrived on time and in good condition except for monogrammed napkins. They were wrinkled and the edges were frayed. Very disappointed considering the cost.
Everything arrived on time and in good condition except for monogrammed napkins. They were wrinkled and the edges were Read more...
Everything arrived on time and in good condition except for monogrammed napkins. They were wrinkled and the edges were frayed. Very disappointed considering the cost. Read less
Services Used: Favors & Gifts
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Faye F.
Wedding:
1/25/2014
0.2/5.0
My husband and I are planning our 50th wedding anniversary reception in Jan uary. This is a very big occasion for us. We have been planning this party for the last 6 months. I placed a rather large order with e-favorMart, all for personalized items. The only good thing I can say is that I received order in record time. Due to my illness and being so busy I did not really go through the order till last week. I was so very disappointed. The "gold" balloons were more a cooper and orange mixed color. I ordered gold matches with gold engraving, of which you cannot see the engraving. I ordered Cream colored dinner and cocktail napkins both with gold engraving, which does not stand out at all. I ordered 2 different kinds of favor boxes of which I have no idea of how to put together. A complete waste of money. The tuffle boxes I ordered were white with gold writting of which it looks like that 4 of the characters had excess ink,compared to the rest of the writting. the 2 different pre-cut ribbons were about as bad as every thing else. Now I called this company on Thursday and explain all my problems and the fact that I was very unhappy. All She could say was if it was personalized it was non-refunable. She also told me they had rep. that were supposed to talk with the customers to advised them on the best colors to select with the ink color for engraving. I told her I had not spoke to anyone other than her. She finally tolded me to take pictures of all my products and e-mail them to the customer service dept. and some one would get back to me. It is now Saturday Night @8:55, and I have not heard from any one. I bet someone would be available if I wanted to place another order, which is not likely. This is such an important ocassion for my husband and myself. It is not every day you stay married to the same person for 50 years. I expect eFavorMart to do everything within their power to make me the customer happy, and until all of these problems are taken care of I will
My husband and I are planning our 50th wedding anniversary reception in Jan uary. This is a very big occasion for us. We Read more...
My husband and I are planning our 50th wedding anniversary reception in Jan uary. This is a very big occasion for us. We have been planning this party for the last 6 months. I placed a rather large order with e-favorMart, all for personalized items. The only good thing I can say is that I received order in record time. Due to my illness and being so busy I did not really go through the order till last week. I was so very disappointed. The "gold" balloons were more a cooper and orange mixed color. I ordered gold matches with gold engraving, of which you cannot see the engraving. I ordered Cream colored dinner and cocktail napkins both with gold engraving, which does not stand out at all. I ordered 2 different kinds of favor boxes of which I have no idea of how to put together. A complete waste of money. The tuffle boxes I ordered were white with gold writting of which it looks like that 4 of the characters had excess ink,compared to the rest of the writting. the 2 different pre-cut ribbons were about as bad as every thing else. Now I called this company on Thursday and explain all my problems and the fact that I was very unhappy. All She could say was if it was personalized it was non-refunable. She also told me they had rep. that were supposed to talk with the customers to advised them on the best colors to select with the ink color for engraving. I told her I had not spoke to anyone other than her. She finally tolded me to take pictures of all my products and e-mail them to the customer service dept. and some one would get back to me. It is now Saturday Night @8:55, and I have not heard from any one. I bet someone would be available if I wanted to place another order, which is not likely. This is such an important ocassion for my husband and myself. It is not every day you stay married to the same person for 50 years. I expect eFavorMart to do everything within their power to make me the customer happy, and until all of these problems are taken care of I will Read less
Services Used: Favors & Gifts
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MJGARCIA1129
Wedding:
11/29/2013
2.5/5.0
Ordered my favor boxes from here and they had the best pricing and they shipped right away. Good quality product as well.
Ordered my favor boxes from here and they had the best pricing and they shipped right away. Good quality product as well.
Ordered my favor boxes from here and they had the best pricing and they shipped right away. Good quality product as well. Read less
Services Used: Favors & Gifts
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Glenda
Wedding:
11/2/2013
5.0/5.0
We ordered some of the supplies for our favors and centerpieces from this company.
Everything arrived in a timely manner and in excellent condition.
#no complaints
We ordered some of the supplies for our favors and centerpieces from this company.
Everything arrived in a timely Read more...
We ordered some of the supplies for our favors and centerpieces from this company.
Everything arrived in a timely manner and in excellent condition.
#no complaints Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
2+ years ago
0.7/5.0
I ordered a few items (under $50) and obviously it was lost in shipping. All they have to say is "contact your post office, they will help you..."
Worst customer service I ever experienced. And I should have searched for reviews on the web about this company - 1 or 2 out of 10 score, lol. Please do some research before you buy anything from them! I personally will never buy from them again.
I ordered a few items (under $50) and obviously it was lost in shipping. All they have to say is "contact your post Read more...
I ordered a few items (under $50) and obviously it was lost in shipping. All they have to say is "contact your post office, they will help you..."
Worst customer service I ever experienced. And I should have searched for reviews on the web about this company - 1 or 2 out of 10 score, lol. Please do some research before you buy anything from them! I personally will never buy from them again. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
2+ years ago
4.2/5.0
I ordered a lot of my wedding decorations from efavormart and I like all my items. The quality is great and exactly how they're described online.
The only con I have is returns/exchange. Be sure you order what you actually like and need, you will be pleased. But exchanges are a little difficult.
I ordered a lot of my wedding decorations from efavormart and I like all my items. The quality is great and exactly how Read more...
I ordered a lot of my wedding decorations from efavormart and I like all my items. The quality is great and exactly how they're described online.
The only con I have is returns/exchange. Be sure you order what you actually like and need, you will be pleased. But exchanges are a little difficult. Read less
Services Used: Favors & Gifts

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