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Elaine's Bridal

Green Bay , WI

LOCATION

Green Bay, WI US
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Dress & Attire

REVIEWS

3.1
out of 5.0
3.1/5.0
2.9/5.0
3.1/5.0
3.4/5.0
3.2/5.0
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Cindy
Wedding:
7/2/2016
0.2/5.0
The Green Bay store does not have very good customer service. I was living out of state for a while and came back to visit family and had an appointment schedule to look at wedding gowns. I thought I'd try out the Green Bay store first because I was hoping they would have a bigger and better selection than other places. Upon walking in, we were rudely greeted by the lady at the front desk. She seemed surprised that we were there (even though we had an appointment). I told her who I was and that I had an appointment. She then unprofessionally shouted to her coworker who was going to be my consultant. She too, was not friendly. We discussed the budget and then she had me start looking at dresses. After trying on some dresses, I was trying to make small talk with her to help alleviate the tension. She made a rude remark about how "it was her job," to be patient. Once I found what I thought was the dressed I liked, she never even asked if I was interested in ordering it. Obviously she did not want our business. After a letter and phone call to the owner of Elaine's, I decided to give them a second chance, but to the Appleton store. That experience was much better. Everyone working at the Appleton store was happy, peppy, and excited to help. If you are planning on going to Elaine's, go to the Appleton store if you want a good experience. Ask for Tabetha.
The Green Bay store does not have very good customer service. I was living out of state for a while and came back to visit Read more...
The Green Bay store does not have very good customer service. I was living out of state for a while and came back to visit family and had an appointment schedule to look at wedding gowns. I thought I'd try out the Green Bay store first because I was hoping they would have a bigger and better selection than other places. Upon walking in, we were rudely greeted by the lady at the front desk. She seemed surprised that we were there (even though we had an appointment). I told her who I was and that I had an appointment. She then unprofessionally shouted to her coworker who was going to be my consultant. She too, was not friendly. We discussed the budget and then she had me start looking at dresses. After trying on some dresses, I was trying to make small talk with her to help alleviate the tension. She made a rude remark about how "it was her job," to be patient. Once I found what I thought was the dressed I liked, she never even asked if I was interested in ordering it. Obviously she did not want our business. After a letter and phone call to the owner of Elaine's, I decided to give them a second chance, but to the Appleton store. That experience was much better. Everyone working at the Appleton store was happy, peppy, and excited to help. If you are planning on going to Elaine's, go to the Appleton store if you want a good experience. Ask for Tabetha. Read less
Services Used: Dress & Attire
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Laura
Wedding:
8/22/2015
2.6/5.0
I had a short engagement so I was really short for time when it came to dress shopping and I needed to make sure I could get a dress in on time. Before I even went to the store, I knew exactly what I was looking for. The first store we stopped at was Elaine's and the service was horrible. I showed the rep that was working with me a picture of what I was looking for and she told me to start looking threw the racks and start picking out what "I liked". I don't know if you have ever looked at a dress on a hanger, but you have NO IDEA what they look like!!! I am also very small so 80% of the dresses were to big and looked so huge on the hangers that I didn't even know what to try on. Finally I just started grabbing things that had lace and pretty much did my whole session by myself. The rep did help me try the dresses on, but that was all she was good for. Sadly, the dress I ended up loving was from Elaine's and I was haunted by even more horrible service! When I had originally tried on the dress, I was told I could get it in 10 weeks (which was plenty of time before my wedding). I was then called two days later and a rep left a voicemail on my phone stating that they wouldn't be able to get the dress on time, with absolutely no explanation! I showed up for my fitting that afternoon ready to explode. When I got there for my appointment (which they didn't remember about) I asked about the dress ordering situation and NO ONE knew what I was talking about. They didn't know who called me or why the couldn't order it...finally a manager came in and tried to do some damage control. Here they could still order my dress, just not in a custom length. I ended up getting the dress ordered and couldn't get it out of that damn store quick enough. Sadly they didn't have that dress at any other stores locally, or I would have been going through someone else.
I had a short engagement so I was really short for time when it came to dress shopping and I needed to make sure I could Read more...
I had a short engagement so I was really short for time when it came to dress shopping and I needed to make sure I could get a dress in on time. Before I even went to the store, I knew exactly what I was looking for. The first store we stopped at was Elaine's and the service was horrible. I showed the rep that was working with me a picture of what I was looking for and she told me to start looking threw the racks and start picking out what "I liked". I don't know if you have ever looked at a dress on a hanger, but you have NO IDEA what they look like!!! I am also very small so 80% of the dresses were to big and looked so huge on the hangers that I didn't even know what to try on. Finally I just started grabbing things that had lace and pretty much did my whole session by myself. The rep did help me try the dresses on, but that was all she was good for. Sadly, the dress I ended up loving was from Elaine's and I was haunted by even more horrible service! When I had originally tried on the dress, I was told I could get it in 10 weeks (which was plenty of time before my wedding). I was then called two days later and a rep left a voicemail on my phone stating that they wouldn't be able to get the dress on time, with absolutely no explanation! I showed up for my fitting that afternoon ready to explode. When I got there for my appointment (which they didn't remember about) I asked about the dress ordering situation and NO ONE knew what I was talking about. They didn't know who called me or why the couldn't order it...finally a manager came in and tried to do some damage control. Here they could still order my dress, just not in a custom length. I ended up getting the dress ordered and couldn't get it out of that damn store quick enough. Sadly they didn't have that dress at any other stores locally, or I would have been going through someone else. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.0/5.0
Loved looking here, a ton of different styles, price ranges and sizes to try on.
Loved looking here, a ton of different styles, price ranges and sizes to try on.
Loved looking here, a ton of different styles, price ranges and sizes to try on. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
1.4/5.0
The staff was rude, unacomidating, and did not seem to know what they were doing, including the owner. They messed up appointments, my order and my bill, trying to charge me another $490 on a dress I had already paid in full because "they didn't know how to read an invoice". After multiple MULTIPLE mistakes. ..none of which they apologized for, I took my dress and left to get it fitted elsewhere. I would never NEVER recommend this place to anyone!
The staff was rude, unacomidating, and did not seem to know what they were doing, including the owner. They messed up Read more...
The staff was rude, unacomidating, and did not seem to know what they were doing, including the owner. They messed up appointments, my order and my bill, trying to charge me another $490 on a dress I had already paid in full because "they didn't know how to read an invoice". After multiple MULTIPLE mistakes. ..none of which they apologized for, I took my dress and left to get it fitted elsewhere. I would never NEVER recommend this place to anyone! Read less
Services Used: Wedding Planning
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Kelli
Wedding:
10/26/2012
2.8/5.0
The only thing Elaine's didn't screw up was my dress. My bridesmaids were all fitted for their dresses and none of them fit at all. My maid of honor's dress was the complete wrong size and we had to have someone pick it up the day of our wedding and drive it 2+ hours to the Madison area. Save yourself the anxiety and go somewhere else.
The only thing Elaine's didn't screw up was my dress. My bridesmaids were all fitted for their dresses and none of them Read more...
The only thing Elaine's didn't screw up was my dress. My bridesmaids were all fitted for their dresses and none of them fit at all. My maid of honor's dress was the complete wrong size and we had to have someone pick it up the day of our wedding and drive it 2+ hours to the Madison area. Save yourself the anxiety and go somewhere else. Read less
Services Used: Dress & Attire
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Colleen
Wedding:
6/16/2012
2.0/5.0
I will start with the only positive from my bridesmaid dress shopping experience with Elaine's: none of the dresses were too small. Other than that, here was my experience: When my sisters tried to order their dresses the shop had to call me to get my information again, which I had already given, because they had not started a folder for my wedding party yet. My cousin/bridesmaid had to call me because she had gotten a phone call stating that she was in another bride's wedding party, because her information was put in the wrong folder. 5/6 of my bridesmaids had dresses 2 sizes too big, costing them at least $150 each for alterations (none of which were done at Elaine's). I had to call twice to ask if my dresses were coming in on time, and no one ever knew why my dresses took over 10 business days to get from the factory to the store. After various complications I could not trust Elaine's at ALL with my bridesmaids dresses and had to make at least 3 phone calls to confirm the sizes they ordered were correct and the orders were placed on time. I was very disappointed with the lack of organization. We placed the orders at the beginning of prom season so the store was very busy, but when you are in the dress business, this is all you do. Wedding parties should come first and I will strongly discourage ANYONE from stepping into Elaine's in the future!
I will start with the only positive from my bridesmaid dress shopping experience with Elaine's: none of the dresses were Read more...
I will start with the only positive from my bridesmaid dress shopping experience with Elaine's: none of the dresses were too small. Other than that, here was my experience: When my sisters tried to order their dresses the shop had to call me to get my information again, which I had already given, because they had not started a folder for my wedding party yet. My cousin/bridesmaid had to call me because she had gotten a phone call stating that she was in another bride's wedding party, because her information was put in the wrong folder. 5/6 of my bridesmaids had dresses 2 sizes too big, costing them at least $150 each for alterations (none of which were done at Elaine's). I had to call twice to ask if my dresses were coming in on time, and no one ever knew why my dresses took over 10 business days to get from the factory to the store. After various complications I could not trust Elaine's at ALL with my bridesmaids dresses and had to make at least 3 phone calls to confirm the sizes they ordered were correct and the orders were placed on time. I was very disappointed with the lack of organization. We placed the orders at the beginning of prom season so the store was very busy, but when you are in the dress business, this is all you do. Wedding parties should come first and I will strongly discourage ANYONE from stepping into Elaine's in the future! Read less
Services Used: Dress & Attire
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Nathan
Wedding:
12/30/2011
4.6/5.0
I bought my wedding dress from Elaine's Bridal. I am very pleased with the dress it is beautiful. I've gotten so many compliments on how unique and elegant it was. I am very satisfied with the service I got from Elaine's. It was a bit pricey, but the dress was very very nice and I love it. Its sad I only wear it a couple days out of my life!
I bought my wedding dress from Elaine's Bridal. I am very pleased with the dress it is beautiful. I've gotten so many Read more...
I bought my wedding dress from Elaine's Bridal. I am very pleased with the dress it is beautiful. I've gotten so many compliments on how unique and elegant it was. I am very satisfied with the service I got from Elaine's. It was a bit pricey, but the dress was very very nice and I love it. Its sad I only wear it a couple days out of my life! Read less
Services Used: Dress & Attire
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Amanda
Wedding:
8/6/2011
4.6/5.0
The associate that was helping was very friendly, and they had a great selection of dresses. My dress came in early and the alterations went very smoothly
The associate that was helping was very friendly, and they had a great selection of dresses. My dress came in early and Read more...
The associate that was helping was very friendly, and they had a great selection of dresses. My dress came in early and the alterations went very smoothly Read less
Services Used: Dress & Attire
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Marcy
Wedding:
1/22/2011
5.0/5.0
Great prices and selection!!
Great prices and selection!!
Great prices and selection!! Read less
Services Used: Dress & Attire
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Sally
Wedding:
9/10/2010
4.1/5.0
The woman who had helped me try on dresses was not very helpful and had seemed distracted. However, the dress selection that they have at the store is wonderful! Multiple different price ranges, styles, colors, etc.
The woman who had helped me try on dresses was not very helpful and had seemed distracted. However, the dress selection Read more...
The woman who had helped me try on dresses was not very helpful and had seemed distracted. However, the dress selection that they have at the store is wonderful! Multiple different price ranges, styles, colors, etc. Read less
Services Used: Dress & Attire
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