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(5)

Elegant Bride

Fresno

LOCATION

Fresno, US

WEBSITE

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Dress & Attire

REVIEWS

1.6
out of 5.0
1.5/5.0
1.4/5.0
1.4/5.0
2.1/5.0
1.4/5.0
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Anonymous
Wedding:
1+ year ago
0.0/5.0
The place has nice dresses for a very reasonable price. Got my wedding dress there. The customer service experience was great in the beginning, but it went downhill once I made the deposit. They are bad at following up with their customer, especially the owner, Teresa, she is the only one doing the alteration on the dress. She can be very harsh with her words, difficult, and unfriendly.

I will NEVER go there again and NEVER recommend anyone to go there.
Services Used: Dress & Attire
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Karina
Wedding:
6/25/2010
0.0/5.0
This place was my first stop for a wedding day. I didnt think to make appointments at any place I was visiting since I was just looking to see what was out there and find out what it was that I wanted. I came in and she brought out three dresses without even taking into consideration what idea I had. After trying on two I told her that they werent what I pictured my dress to be and she told me "You are not going to find the perfect dress!" - who says that?? Who says that to a bride?? The point is to go out and find THE dress! I tried on one more and restated that they were not what i was looking for and then she told me,"You have me running around the whole store looking for dresses you like and you dont like any of them, you know you needed to make an appointment." so then she told me that I wasnt going to find any quality dresses like the ones she has and that because I wasnt planning on buying that day (even though i told her I would buy the dress that day if I found it) that she wasnt going to waste her time on me because I wasnt serious about it. OMG! I couldnt believe how rude she was. She was just concerned about making a sale. Later on I heard about her reputation to not finish dresses on time, as i can see by some of the reviews I take it I saved myself from a big hassle!
Services Used: Dress & Attire
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StrawberryPie
Wedding:
10/18/2009
3.7/5.0
I purchased all of my wedding attire from this place. The dress, veil, jewelry, and tiara. I had a posotive experience with this business but did feel uncomfortable when it came time for my alterations. I called them to schedule an appointment for the alterations and they told me that they couldn't give me an estimate on how much it would cost. They told me that they only accept cash for alterations so "come prepared." I was really put off by this but kept my cool and picked up the dress a week before my alteration appointment making an excuse as to why I wasn't having them do it.
Services Used: Dress & Attire
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JP
Wedding:
7/25/2009
2.8/5.0
I got my dress from this business and everything initially was good. As the wedding approched and we came closer to the fitting my my dress they refused to do it because I needed to change the date. They did not perform the fitting that is need for the final dress and I had to have it completed elsewhere. Also there was a spot on the dress that was to be removed and I had to return it because it was not completed. Buy the dress here get service elsewhere. BEAUTIFUL DRESS!
Services Used: Dress & Attire
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nikkistar618
Wedding:
6/27/2009
1.3/5.0
Elegant Bride has beautiful dresses and I absolutely loved my dress; however, that is the only positive thing I can say about this vendor.

Firstly, they are by appointment only and are very strict about this policy (and rude about it if you walk in unknowingly). I bought my dress almost a year in advance and then went back for my fitting 4 months before my wedding (which is 1 month more than they recommended) and at this time I had to pay for alterations in cash up front (stupid mistake on my part). I showed up for a "final fitting" 3 weeks before my wedding to find that the woman who does the fittings has stepped out at my appointment time and wouldn't be back that day. They let me try on the dress anyway, and it was only half altered. I went back the next day to try it on again and it had been altered and the bussel put in; however, she added beads that she "thought looked nice" onto my bussel, but they didn't even match the beading on the rest of my dress! My mom ended up taking off all of her beading and re-doing it with pearls that actually matched my dress. She also redid all the stitching on the bussel because it had been done so poorly the first time. My dress was barely finished 4 days before my wedding. And to top it off, they actually told me that they had better veils than the one I chose (because I purchased it elsewhere). I would NEVER recommend this place! The service was dreadful and only added stress to an already stressful time.
Services Used: Dress & Attire
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