Quality of Service
My experience with this vendor has been extremely unpleasant. The roof caved in at the Key Biscayne location in which they rent and maintain from the City of Miami. This happened less than 3 months before my wedding. They were not helpful in trying to find me another reception venue. When "I" finally found one and had to pay for it, Alba said we would write up a new contract deducting the amount I paid to the new reception venue from our package price. When it came to write the new contract... everything was backwards and my contract would not have been legally written as she was making it seem like they had rented and paid for the new reception venue, when in fact they were not. At this time I had already heard so many horror stories of other brides that had been taken through the ringer with these people that I told her I wanted my money back since they were unreliable and not coming forth with what we had agreed upon. She said No, she couldn't give me a refund and I've been getting the run around ever since. Till this day I am still going back and forth for my refund of $2,500.00 that I had paid them and they never rendered any type of service, not a tasting, not one appointment to choose linen colors, flowers or anything. I should get my money back, these people are very shady and I beg all you brides to please be very cautious and not use these people. Still waiting for my money till this day, we will be seeing them in court!
Services Used: Wedding Venue
Wow, where do I start without getting my Bio deleted or start any problems .. DO NOT GO TO THIS LOCATION!!!! This place is a nightmare. Alba and Omar are all sweet and promise you the world until you leave your deposit. Then they do not pick up your phone calls, and then when I would show up for appointments for linens and another appointment for flowers she did not bring anything to the appointment, no florist nor linens. So I basically left work early for nothing. I truly would not recommend anyone going there, its a mess. After I found out from a couple of her own venders that she does not pay them when she rents things from them or doesnt not even order what the client wanted I called it quits with them. We ended up going to the Shane center and I could not be happier and truthfully it was around the same amount of money and I was able to choose my own cake, dj (her DJ is her son and no comment), my own Photographer that I can make sure they do good work and to top it off we were able to have our ceremony in the same location oh and not worry that other parties are going on at he same time.
Services Used: Band, Wedding Cake, Catering, Ceremony Music, DJ, Flowers, Photography, Rentals & Photobooths, Wedding Venue
Nice people but poor poor service and a lack of professionalism. Not elegant at all. Plastic cups to serve wine. Failed to pay the caterer fee at the reception site. They ran out of food at the wedding and began cutting the portions in half. Special requests were not granted the day of the wedding (vegan options).
Services Used: Catering
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