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Elegantly Bound

Spokane , WA
CONTACT US
CONTACT US

LOCATION

3324 E 17th ave
Spokane, WA 99217 US (map)

PHONE

509-499-3605

WEBSITE

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Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Hello! My name is Kelly Cooke owner of ElegantlyBound.com. I create custom handmade wedding guest books, albums, photobooth guest books, pen with bases, card boxes and ring bearer... Read more
Hello! My name is Kelly Cooke owner of ElegantlyBound.com. I create custom handmade wedding guest books, albums, photobooth guest books, pen with bases, card boxes and ring bearer pillows. I like to get an idea of the events theme and feel, and then give the couple some ideas of what I can do for them. Or they can look over 100s of my samples and pick something themselves. I have many fun page layouts already, along with the standard lined of course and I absolutely love coming up with more!

I have been doing this for 7 years and have really honed in my skills. I’m self-taught and very creative. I love coming up with new ideas and designing something truly one of a kind. I created a binding system that will withstand time.

There are so many decisions for the bride and groom to make and the guest book often gets overlooked or left to the last minute and it is something they will keep in your book shelf forever.

Please contact me with any question: Kelly@elegantlybound.com Read less
Favors & Gifts

PHOTOS

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REVIEWS

3.7
out of 5.0
3.8/5.0
3.6/5.0
3.7/5.0
3.7/5.0
3.6/5.0
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Anonymous
Wedding:
[Private]
0.0/5.0
I was so excited to order a guest book and card box from Kelly at Elegantly Bound for my September wedding. I placed the order in May hoping to have the box in July when I would be visiting my destination wedding location for the last time. She had promised in June that she was sending it at the end of the week, July came around and I reached out again, no response. I think I sent her around 15 emails without her responding AT ALL. She does not respond and is very unprofessional and responded only "ya" to an email I had sent her. I even tried reaching her via phone and leaving voicemails. Unless you want to add even more stress to your wedding planning, I HIGHLY DO NOT RECOMMEND this vendor. It is so unfortunate since the products look beautiful. I eventually got a refund once I told her I was filing a police report because she was unresponsive and I needed to know if I needed to find a new book and box. That was pretty much the only way to get a response.
I was so excited to order a guest book and card box from Kelly at Elegantly Bound for my September wedding. I placed the Read more...
I was so excited to order a guest book and card box from Kelly at Elegantly Bound for my September wedding. I placed the order in May hoping to have the box in July when I would be visiting my destination wedding location for the last time. She had promised in June that she was sending it at the end of the week, July came around and I reached out again, no response. I think I sent her around 15 emails without her responding AT ALL. She does not respond and is very unprofessional and responded only "ya" to an email I had sent her. I even tried reaching her via phone and leaving voicemails. Unless you want to add even more stress to your wedding planning, I HIGHLY DO NOT RECOMMEND this vendor. It is so unfortunate since the products look beautiful. I eventually got a refund once I told her I was filing a police report because she was unresponsive and I needed to know if I needed to find a new book and box. That was pretty much the only way to get a response. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
Recently Married
0.8/5.0
I ordered a guest book for my birthday party scheduled for June 6th, 2015. The book is beautiful; however, the guest pages were titled "Notes to the Newlyweds." I am not a newlywed and the book was for a birthday party. I received the book on May 24, 2015 and immediately contacted Kelly to tell her about the guest sign-in pages and what her plan was to correct the error. I never heard a word. So now I paid for a book that is useless. DO NOT USE THIS VENDOR EVER.
I ordered a guest book for my birthday party scheduled for June 6th, 2015. The book is beautiful; however, the guest pages Read more...
I ordered a guest book for my birthday party scheduled for June 6th, 2015. The book is beautiful; however, the guest pages were titled "Notes to the Newlyweds." I am not a newlywed and the book was for a birthday party. I received the book on May 24, 2015 and immediately contacted Kelly to tell her about the guest sign-in pages and what her plan was to correct the error. I never heard a word. So now I paid for a book that is useless. DO NOT USE THIS VENDOR EVER. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
0.0/5.0
By far the worst vendor I did business with for my wedding. Kelly ignored all of my emails for nearly 2 months. She obviously read them however because when my order still hadn't arrived 2 days before my wedding and I asked for a refund, she took care of it. I'm not sure how somebody runs a business without completing orders or responding to messages. Unfortunately I saw that this is her pattern as evidenced by many other horrible reviews. She does however take the time to respond to her poor reviews to blame the customer or complain that she is overworked. Fortunately I showed another vendor a picture of what I ordered from Elegantly Bound and they replicated it for me in the 2 days left until my wedding....guess her work isnt that complicated or time consuming. Otherwise I would have been out of luck had I relied on her. Horrible way to conduct business. I asked her multiple times if she could not complete the order in time and instead of being honest she ignored my emails.
By far the worst vendor I did business with for my wedding. Kelly ignored all of my emails for nearly 2 months. She Read more...
By far the worst vendor I did business with for my wedding. Kelly ignored all of my emails for nearly 2 months. She obviously read them however because when my order still hadn't arrived 2 days before my wedding and I asked for a refund, she took care of it. I'm not sure how somebody runs a business without completing orders or responding to messages. Unfortunately I saw that this is her pattern as evidenced by many other horrible reviews. She does however take the time to respond to her poor reviews to blame the customer or complain that she is overworked. Fortunately I showed another vendor a picture of what I ordered from Elegantly Bound and they replicated it for me in the 2 days left until my wedding....guess her work isnt that complicated or time consuming. Otherwise I would have been out of luck had I relied on her. Horrible way to conduct business. I asked her multiple times if she could not complete the order in time and instead of being honest she ignored my emails. Read less
Services Used: Favors & Gifts
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Rose
Wedding:
5/4/2013
0.9/5.0
If you are a bride that welcomes additional stress before your wedding, read on!

If you prefer your stress in the form of having zero idea whether an important wedding item you paid for months in advance would have any chance of arriving in your hands anytime near your wedding date, this is the perfect vendor for you.

I admit it, I was excited to see the Elegantly Bound website; I was impressed with the work. I spent a good hour browsing through all the details, trying to come up with a perfect combination of fabrics and ribbon for my guest book.

I emailed Kelly prior to placing the order to check whether she would be able to ship the order by my wedding date. Two days later, she responded with a yes, and I ordered immediately. In my initial email as well as on the order form, I made one request: to get a closer look at a fabric for my cover.

Weeks go by, I email to get some idea of when I might see that fabric request, any idea of when it might be completed. No response. I email again. No response. Repeat this sequence 3 more times.

I call and listen to a voicemail message stating that she is "much better at responding by email, so please email instead for updates." Wow.

I finally write an email in ALL CAPS begging Kelly to respond (that's a first for me), and she does (3 days later). She doesn't respond re: the fabric, but says the order will ship in a week. Well, I think, at least I will have my guestbook (even though I still have no good image of its cover), because at least I'll have SOMETHING I paid for!

A week passes, and her promise to send any kind of update goes up in smoke. I write an email weekly until the week of my wedding, when she responds that it would be there shortly. Phew. It did arrive, after several months, a day or two before my wedding. It was generally done fine, so I was relieved.

My only conclusion: this vendor is far too in over her head, or she is not grateful for a bride's business! Either way, not good.
If you are a bride that welcomes additional stress before your wedding, read on!

If you prefer your stress in the Read more...
If you are a bride that welcomes additional stress before your wedding, read on!

If you prefer your stress in the form of having zero idea whether an important wedding item you paid for months in advance would have any chance of arriving in your hands anytime near your wedding date, this is the perfect vendor for you.

I admit it, I was excited to see the Elegantly Bound website; I was impressed with the work. I spent a good hour browsing through all the details, trying to come up with a perfect combination of fabrics and ribbon for my guest book.

I emailed Kelly prior to placing the order to check whether she would be able to ship the order by my wedding date. Two days later, she responded with a yes, and I ordered immediately. In my initial email as well as on the order form, I made one request: to get a closer look at a fabric for my cover.

Weeks go by, I email to get some idea of when I might see that fabric request, any idea of when it might be completed. No response. I email again. No response. Repeat this sequence 3 more times.

I call and listen to a voicemail message stating that she is "much better at responding by email, so please email instead for updates." Wow.

I finally write an email in ALL CAPS begging Kelly to respond (that's a first for me), and she does (3 days later). She doesn't respond re: the fabric, but says the order will ship in a week. Well, I think, at least I will have my guestbook (even though I still have no good image of its cover), because at least I'll have SOMETHING I paid for!

A week passes, and her promise to send any kind of update goes up in smoke. I write an email weekly until the week of my wedding, when she responds that it would be there shortly. Phew. It did arrive, after several months, a day or two before my wedding. It was generally done fine, so I was relieved.

My only conclusion: this vendor is far too in over her head, or she is not grateful for a bride's business! Either way, not good. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Alex
Wedding:
4/19/2013
1.9/5.0
Timeline:
Wedding date: 4/19/2013
Date ordered: 2/6/2013.
Special Instructions: Please deliver no later than4/16. (Getting married in Hawaii and leaving on the 17th)
3/29- Email to Kelly checking on the status
3/30- Kelly responds telling me I will have the order by the 13th.
4/9- Email to Kelly giving her my new shipping address since we had just moved
4/11- Email to Kelly to make sure she got our new address
4/15- Email to Kelly politely demanding the status of the book. As the original email said we would receive a confirmation email when it was shipped and we had not received on yet, I assumed it hadn't been shipped.
4/16-Email from Kelly telling me the book was not ready but she could get it to me in Hawaii
4/18-Receive guestbook
Voicemails left on: 3/29; 4/13; 4/14.
I would first like to say that when the book arrived, it looked fantastic. It was exactly the way we describe. The book was absolutely beautiful.
That having been said, I was incredibly disappointed in the customer service. Kelly rarely responded to messages, and because of this negligence to the customer, I was stressing about this book until the night before the wedding.
If you choose to use Elegantly Bound, I recommend ordering month in advance and check the status of the book weekly. If you think you are calling or emailing too much, imagine how you would feel if you had no idea if/when you were going to get your book.
I understand if she couldn't make the deadline, but at least let the customer know.
The product is fantastic; the customer service was awful. The only saving grace is that we did get our guest book for the wedding.
Timeline:
Wedding date: 4/19/2013
Date ordered: 2/6/2013.
Special Instructions: Please deliver no later Read more...
Timeline:
Wedding date: 4/19/2013
Date ordered: 2/6/2013.
Special Instructions: Please deliver no later than4/16. (Getting married in Hawaii and leaving on the 17th)
3/29- Email to Kelly checking on the status
3/30- Kelly responds telling me I will have the order by the 13th.
4/9- Email to Kelly giving her my new shipping address since we had just moved
4/11- Email to Kelly to make sure she got our new address
4/15- Email to Kelly politely demanding the status of the book. As the original email said we would receive a confirmation email when it was shipped and we had not received on yet, I assumed it hadn't been shipped.
4/16-Email from Kelly telling me the book was not ready but she could get it to me in Hawaii
4/18-Receive guestbook
Voicemails left on: 3/29; 4/13; 4/14.
I would first like to say that when the book arrived, it looked fantastic. It was exactly the way we describe. The book was absolutely beautiful.
That having been said, I was incredibly disappointed in the customer service. Kelly rarely responded to messages, and because of this negligence to the customer, I was stressing about this book until the night before the wedding.
If you choose to use Elegantly Bound, I recommend ordering month in advance and check the status of the book weekly. If you think you are calling or emailing too much, imagine how you would feel if you had no idea if/when you were going to get your book.
I understand if she couldn't make the deadline, but at least let the customer know.
The product is fantastic; the customer service was awful. The only saving grace is that we did get our guest book for the wedding. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Ally
Wedding:
1/5/2013
3.8/5.0
I'm an international buyer from Malaysia. Just received my guestbook and i love it, thanks Kelly! However, the waiting period was longer than expected...so for those of u who plan to order from her, make sure u do it well in advanced from your wedding date
I'm an international buyer from Malaysia. Just received my guestbook and i love it, thanks Kelly! However, the waiting Read more...
I'm an international buyer from Malaysia. Just received my guestbook and i love it, thanks Kelly! However, the waiting period was longer than expected...so for those of u who plan to order from her, make sure u do it well in advanced from your wedding date Read less
Services Used: Favors & Gifts
Default vendor profile pic
Katie
Wedding:
11/10/2012
5.0/5.0
Gorgeous work! Kelly was great to work with and responded to all my questions.
Gorgeous work! Kelly was great to work with and responded to all my questions.
Gorgeous work! Kelly was great to work with and responded to all my questions. Read less
Services Used: Favors & Gifts
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Halley
Wedding:
10/12/2012
4.9/5.0
I emailed Kelly because I fell upon her website and was looking at buying something for my older sister who is getting married, having a peacock theme to her wedding.
As I looked at the guestbooks I fell in love with the pictures of her designs, and emailed her. She responded so quickly and got the job done so fast! We also ordered a card box, which is absolutely gorgeous. The detail on it is exactly what we wanted. She even added different types of rhinestones all over it with the wood framing which balanced it perfectly.
The guestbook didn't fail to impress either. The colors are what we asked for, and the peacock feathers are beautiful. I would completely recommend Kelly to anyone. She also is extremely timely, and even mailed this so I'm ready to give it to my sister by Christmas! Thank you so much Kelly, we love it!
I emailed Kelly because I fell upon her website and was looking at buying something for my older sister who is getting Read more...
I emailed Kelly because I fell upon her website and was looking at buying something for my older sister who is getting married, having a peacock theme to her wedding.
As I looked at the guestbooks I fell in love with the pictures of her designs, and emailed her. She responded so quickly and got the job done so fast! We also ordered a card box, which is absolutely gorgeous. The detail on it is exactly what we wanted. She even added different types of rhinestones all over it with the wood framing which balanced it perfectly.
The guestbook didn't fail to impress either. The colors are what we asked for, and the peacock feathers are beautiful. I would completely recommend Kelly to anyone. She also is extremely timely, and even mailed this so I'm ready to give it to my sister by Christmas! Thank you so much Kelly, we love it! Read less
Services Used: Favors & Gifts
Default vendor profile pic
Dammie
Wedding:
10/6/2012
4.5/5.0
I really admire your talent Kelly. I am so glad i ordered my guest book early. no complains..



DAMMIE
I really admire your talent Kelly. I am so glad i ordered my guest book early. no complains..



DAMMIE
I really admire your talent Kelly. I am so glad i ordered my guest book early. no complains..



DAMMIE Read less
Services Used: Favors & Gifts
Default vendor profile pic
Anonymous
Wedding:
9/30/2012
0.0/5.0
Placed an order with Elegantly Bound in March, expecting up to 8 weeks for delivery. Ok, that's fine, I had time.

May rolls around, no update, nothing. I finally reach out only to be told it will be SHIPPED to me in the next two weeks. (Meaning, it was being worked on, almost completed)

JULY rolls around, NOTHING. No email, update, phone call, nothing. Finally, after MANY un-returned phone calls and MANY un-returned emails, I finally get a response. The response was in the form of an automatic refund from Paypal. Really? Simply, a refund and a quick note saying that I may not like it. REALLY? It took 5 months to figure that out?

She did however, offer to continue to make the book, but after that? (Which means when she told me it was going to ship to me in May, it was probably never even started on). After being told that I would most likely not be satisfied for it? If I'm spending $50 on a guest book, I am going to love it. I would have rather known right away that the "custom book I wanted" would not work out. Now, it is too late to order a new one custom from anyone else.

Really put a damper on the theme that I am planning for my wedding.

I never leave reviews like this, so seriously, beware.
Placed an order with Elegantly Bound in March, expecting up to 8 weeks for delivery. Ok, that's fine, I had time.
Read more...
Placed an order with Elegantly Bound in March, expecting up to 8 weeks for delivery. Ok, that's fine, I had time.

May rolls around, no update, nothing. I finally reach out only to be told it will be SHIPPED to me in the next two weeks. (Meaning, it was being worked on, almost completed)

JULY rolls around, NOTHING. No email, update, phone call, nothing. Finally, after MANY un-returned phone calls and MANY un-returned emails, I finally get a response. The response was in the form of an automatic refund from Paypal. Really? Simply, a refund and a quick note saying that I may not like it. REALLY? It took 5 months to figure that out?

She did however, offer to continue to make the book, but after that? (Which means when she told me it was going to ship to me in May, it was probably never even started on). After being told that I would most likely not be satisfied for it? If I'm spending $50 on a guest book, I am going to love it. I would have rather known right away that the "custom book I wanted" would not work out. Now, it is too late to order a new one custom from anyone else.

Really put a damper on the theme that I am planning for my wedding.

I never leave reviews like this, so seriously, beware. Read less
Services Used: Favors & Gifts

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3324 E 17th ave, Spokane, WA 99217 See On Map
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