130x130 sq 1232659236531 chilmes embassy suites chicago lombard oak brook gallery accom atriumatnight large
(3)

Embassy Suites Chicago Lombard Oak Brook

Lombard , IL
CONTACT US
CONTACT US

LOCATION

707 East Butterfield Road
Lombard, IL 60148 US (map)

PHONE

630-969-7500

WEBSITE

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Wedding Venue

REVIEWS

3.1
out of 5.0
2.8/5.0
3.0/5.0
2.8/5.0
3.8/5.0
3.0/5.0
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Jaime
Wedding:
5/29/2016
1.4/5.0
Do not use this hotel for your room block. They did not inform us that they would be doing construction during our wedding, so that was a bit of a surprise. We had booked 2 rooms for the night before our wedding so we could sleep separately and not see each other until the ceremony (verbal and written confirmation on this) and when we arrived to check in we only had 1. When we spoke to them they were unapologetic and said they would talk to their manager. After our rehearsal dinner we went back to talk to them (around 11:30 pm at this point) and they said they were fully booked and could do nothing for us. By chance some guy was checking in at the same time and had accidentally double booked, so we were able to get one of his rooms. When we finally got into the room (after midnight) it stunk SO BAD of cigarette smoke that I couldn't even breathe in there. When I informed the front desk they sent people up there to smell it and tried to explain that it wasn't that bad. My mother has asthma and we were supposed to get ready in that room the next morning, no way she would have been ok, and I didn't want my dress to smell either. They offered to spray the room with fabreze, but that didn't quite cut it for me. My fiance ended up having to sleep at her sister's house a few towns away the night before the wedding, gotta love those last minute changes. They also did not book us in the same room for 2 nights in a row, so while we were getting ready we had to pack up our stuff and change rooms right before we left for our ceremony venue, which also added a bit of stress. During initial check in they did not have most of our guests rooms ready by the promised check in time (3:00 pm) so most of them had to wait in the lobby for up to an hour with all their things, and our bridal party didn't get into their rooms before they had to leave for the rehearsal dinner. They were unapologetic and our guests overheard them complaining about us multiple times.
Do not use this hotel for your room block. They did not inform us that they would be doing construction during our Read more...
Do not use this hotel for your room block. They did not inform us that they would be doing construction during our wedding, so that was a bit of a surprise. We had booked 2 rooms for the night before our wedding so we could sleep separately and not see each other until the ceremony (verbal and written confirmation on this) and when we arrived to check in we only had 1. When we spoke to them they were unapologetic and said they would talk to their manager. After our rehearsal dinner we went back to talk to them (around 11:30 pm at this point) and they said they were fully booked and could do nothing for us. By chance some guy was checking in at the same time and had accidentally double booked, so we were able to get one of his rooms. When we finally got into the room (after midnight) it stunk SO BAD of cigarette smoke that I couldn't even breathe in there. When I informed the front desk they sent people up there to smell it and tried to explain that it wasn't that bad. My mother has asthma and we were supposed to get ready in that room the next morning, no way she would have been ok, and I didn't want my dress to smell either. They offered to spray the room with fabreze, but that didn't quite cut it for me. My fiance ended up having to sleep at her sister's house a few towns away the night before the wedding, gotta love those last minute changes. They also did not book us in the same room for 2 nights in a row, so while we were getting ready we had to pack up our stuff and change rooms right before we left for our ceremony venue, which also added a bit of stress. During initial check in they did not have most of our guests rooms ready by the promised check in time (3:00 pm) so most of them had to wait in the lobby for up to an hour with all their things, and our bridal party didn't get into their rooms before they had to leave for the rehearsal dinner. They were unapologetic and our guests overheard them complaining about us multiple times. Read less
Services Used: Travel, Wedding Venue, Unique Services
130x130 sq 1405538338474 10464178102024480146586351301981556566980993n
Raven*
Wedding:
6/12/2014
4.5/5.0
LOVE the Embassy Suites - I have always been a fan, especially this location. Free HOT breakfast (great omelets), Free Parking, Free Happy Hour (more like hours)....let that sit -- FREE HAPPY HOUR(S). All available every day. The suites were very comfy and accommodating. Clean, modern, up-to-date. Nice pool/jacuzzi! Breathtaking atrium area filled with greenery - nice for picture taking.

Satisfied with my decision to use this hotel for my wedding room-block! Jean was great with communicating with me!

However, not a fan of having to pay for internet - as typically that's standard at hotels.
LOVE the Embassy Suites - I have always been a fan, especially this location. Free HOT breakfast (great omelets), Free Read more...
LOVE the Embassy Suites - I have always been a fan, especially this location. Free HOT breakfast (great omelets), Free Parking, Free Happy Hour (more like hours)....let that sit -- FREE HAPPY HOUR(S). All available every day. The suites were very comfy and accommodating. Clean, modern, up-to-date. Nice pool/jacuzzi! Breathtaking atrium area filled with greenery - nice for picture taking.

Satisfied with my decision to use this hotel for my wedding room-block! Jean was great with communicating with me!

However, not a fan of having to pay for internet - as typically that's standard at hotels. Read less
Services Used: Travel
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wally08
Wedding:
10/31/2009
3.4/5.0
My husband and I signed a contract with this Embassy Suites before even seeing it. They offered a free shuttle, happy hour with snacks, continental breakfast with omelettes, pancakes, waffles, etc. and much more. It sounded perfect! The problem was that we could never reach the woman who set up the contract with us. Finally, I had to leave a nasty phone message (out of my character) to get her to call me back. Even then, it took five phone calls and six emails for us to make contact. The hotel closed our block when it was full iand charged our guests $40 more dollars than our contract price nstead of extending it and opening more rooms like promised. They even refused to give us, the bride and groom, a free hotel room even thought we filled our entire block and 20 additional rooms! We had been promised a free room and signed the contract, but it was still denies to us. The shuttle service, breakfast and happy hour were awesome. I ended up having a wonderful time, but dealing with the hotel before the wedding was my only headache. I am grateful everything turned out well, but I wish their customer service was better :(
My husband and I signed a contract with this Embassy Suites before even seeing it. They offered a free shuttle, happy hour Read more...
My husband and I signed a contract with this Embassy Suites before even seeing it. They offered a free shuttle, happy hour with snacks, continental breakfast with omelettes, pancakes, waffles, etc. and much more. It sounded perfect! The problem was that we could never reach the woman who set up the contract with us. Finally, I had to leave a nasty phone message (out of my character) to get her to call me back. Even then, it took five phone calls and six emails for us to make contact. The hotel closed our block when it was full iand charged our guests $40 more dollars than our contract price nstead of extending it and opening more rooms like promised. They even refused to give us, the bride and groom, a free hotel room even thought we filled our entire block and 20 additional rooms! We had been promised a free room and signed the contract, but it was still denies to us. The shuttle service, breakfast and happy hour were awesome. I ended up having a wonderful time, but dealing with the hotel before the wedding was my only headache. I am grateful everything turned out well, but I wish their customer service was better :( Read less
Services Used: Wedding Venue

MAP

 
707 East Butterfield Road, Lombard, IL 60148 See On Map
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