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Entertainment Express Inc.
Please let this vendor know that you found them on the WeddingWire Network.
 
89 Reviews      4 people has saved this vendor.
Address:
6986 N. Telegraph Rd
Dearborn Heights, MI US 48127 (map)
Phone:
313-277-5000
Categories:
 
 
 
3.2 
(3.1/5.0)
 
Quality of Service 
(3.4/5.0)
 
Responsiveness 
(3.2/5.0)
 
Professionalism 
(3.2/5.0)
 
Value 
(3.3/5.0)
 
Flexibility 
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Anonymous
Wedding:
Recently Married
 
5.0 out of 5.0
Entertainment Express is very easy to work with. The customer service was great and we both felt like we got a great deal. The driver showed up early, was always very pleasant and the limo was clean and beautiful. I would use them again.
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
 
3.2 out of 5.0
The initial contact was great. I was disappointed because on my day of service the driver contacted me that he was here (5 minutes early--GREAT) but when I came downstairs the vehicle was not there. As a a bride who was on a tight schedule this was stressful as the vehicle did not arrive for another 20 minutes. The air conditioner did not work and it was quite a hot ride. I thought it was really funny how the driver was short with me until he realized that he knew my husband. Great price and all did turn out well.
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
 
3.4 out of 5.0
I was looking for a trolley for our wedding and there weren't many vendors in the area for this. The rates at Entertainment Express were cost effective for us. I emailed them a few times and they kept asking me to call and talk directly to a sales person. I have no problem with that, except when I did call, they were BEYOND RUDE. I was absolutely appalled at their service. I hung up and felt like I was back to square one. I thought about it for a few days and decided that if a nicer person picked up the phone when I called again, I would book it. The price was just too good to pass up.

I got a slightly nicer person, but still, very unprofessional. I emailed a detailed timeline of where I wanted the trolley to go with the wedding party a few days before the wedding, as well as the phone numbers for the BM, MOH, Groom, etc. On the wedding day, the trolley called me when they arrived to pick up the groomsmen, which I was pretty annoyed about. I was in the middle of taking pictures with the photographer and the driver told me he didn't have the number to anybody else. Either that was a lie or corporate never gave the driver any of the information.

Once I got on the trolley with the rest of the wedding party, the driver couldn't have been nicer. Most of my rude experiences were dealing with the corporate office. Good bang for your buck if you're looking for a trolley though!
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
 
1.0 out of 5.0
They were cheap, yes, but they broke down during our wedding and we all had to hop into people's cars to get to the reception then they wouldn't give us our money back. I don't recommend using them if you want to actually arrive to your destination.
Services Used: Transportation
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Scott
Wedding:
12/13/2013
 
5.0 out of 5.0
Pat and the crew at Entertainment Express had everything covered for the big party! Driver and staff were first class all the way!
Services Used: Transportation
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Private User
Wedding:
10/12/2013
 
4.9 out of 5.0
Overall they were FANTASTIC! We rented the trolley, and our driver called to say he was running about 15 minutes late because he didn't know a highway was closed. This initially made me nervous, but, in the end he arrived to the 2nd pick-up location on time and was even early to the church. Because he was running late, he gave us an extra half hour to make up for the time. He didn't rush us at any of our locations for picture taking, and at the request of the ring bearer, he honked his horn a few times. We had a GREAT time on the trolley!!!
Services Used: Transportation
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Private User
Wedding:
8/17/2013
 
0.8 out of 5.0
This was the WORST company - DO NOT BOOK! We used them for our wedding recently the limo was in horrible condition: one of the doors wouldn't open, the AC didn't work (in the middle of summer), the tint was scratched off of the glass in several places, the speaker covers were missing, there were holes in the glass in the ceiling, and the car smelled like smoke. Although the driver arrived on time, we had to sit in the limo for several minutes while my fiance and his groomsmen input the church address into the GPS for her, even though we had given it to Entertainment Express several times and verified that they had all of the necessary information just a few days prior. Needless to say we do not feel as though we got what we paid for. We do not recommend this company and are very disappointed by the services we received.
Services Used: Transportation
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Susan
Wedding:
6/8/2013
 
4.9 out of 5.0
Entertainment Express did a great job for us, Driver was right on time for all of the pickup points. Very courteous. We had the white Dodge Charger limo and it looked great. Besides transporting the wedding party the driver had to transport the all of the grandparents and did an exceptional job making sure 6 80+ year olds were comfortable. very pleased
Services Used: Transportation
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Sarah
Wedding:
5/31/2013
 
5.0 out of 5.0
Ted our limo driver was great!! The party bus was clean and comfortable.
Services Used: Transportation
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Private User
Wedding:
5/25/2013
 
5.0 out of 5.0
We used Entertainment Express and got the all day wedding package. Our driver was friendly and helpful. He was on time and did not need any help with directions. We used the party bus during the reception to drive guest back to the hotel as well. Our driver had no complaints and was very helpful. The party bus ride between church and reception was one of our favorite memories! It fit our whole wedding party (18) comfortably and we had a great time!
Services Used: Transportation
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