130x130 sq 1317396865113 untitled

Entertainment Express Inc.

Dearborn Heights , MI
CONTACT US
CONTACT US

LOCATION

6986 N. Telegraph Rd
Dearborn Heights, MI 48127 US (map)

PHONE

313-277-5000

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Transportation

INFO FOR TRANSPORTATION

What types of cars do you have in your fleet?
Classic Car, Limousine - SUV, Limousine - Standard, Limousine - Stretch, Motor Coach, Sedan, Shuttle, Trolley
Do you have liability insurance?
Yes

REVIEWS

3.1
out of 5.0
3.0/5.0
3.3/5.0
3.1/5.0
3.1/5.0
3.2/5.0
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Stef_B
Wedding:
8/6/2011
1.8/5.0
I saw Entertainment Express advertised on a Wedding Special on the news. They were offering a good package for weddings if you mentioned seeing the ad on the news program. It was easy to book the Limo and everything was confirmed prior to the event. Some changes were made regarding pick up locations and the company was very accomodating. The driver called me just prior to pick up and let me know that he was on the way. The driver was the ONLY good experience about the limo on our wedding day. The limo was not what we had requested and barely fit the number of people we had in the wedding party. In addition, the air conditioning did not work at all. The driver did everything he could to fix it, but no luck. It was incredibly humid on the day of our wedding and it was awful riding around in the limo. It was raining during our ride in the limo and the sun roof leaked. The bridesmaids and groomsmen were getting dripped on throughout the ride. Lastly, the cup holders did not all have bottoms. Some of our groomsmen were setting their drinks in the cup holders and they were falling through to the innards of the limo...not to be retrieved. The limo experience was the worst part of our wedding day and I regret not reading the reviews on Wedding Wire prior to booking. The price may have been right, but the experience was not. I would not recommend using Entertainment Express for your wedding day limo services. I will say that when I called following the wedding to inform them of our experience, they did offer us a limo for a later date. This was a nice gesture given our experience. When we received the certificate, we found that it was only for a short 3 hour trip and that the limo could not be used on a Saturday night. It doesn't quite make up for our wedding day!
I saw Entertainment Express advertised on a Wedding Special on the news. They were offering a good package for weddings if Read more...
I saw Entertainment Express advertised on a Wedding Special on the news. They were offering a good package for weddings if you mentioned seeing the ad on the news program. It was easy to book the Limo and everything was confirmed prior to the event. Some changes were made regarding pick up locations and the company was very accomodating. The driver called me just prior to pick up and let me know that he was on the way. The driver was the ONLY good experience about the limo on our wedding day. The limo was not what we had requested and barely fit the number of people we had in the wedding party. In addition, the air conditioning did not work at all. The driver did everything he could to fix it, but no luck. It was incredibly humid on the day of our wedding and it was awful riding around in the limo. It was raining during our ride in the limo and the sun roof leaked. The bridesmaids and groomsmen were getting dripped on throughout the ride. Lastly, the cup holders did not all have bottoms. Some of our groomsmen were setting their drinks in the cup holders and they were falling through to the innards of the limo...not to be retrieved. The limo experience was the worst part of our wedding day and I regret not reading the reviews on Wedding Wire prior to booking. The price may have been right, but the experience was not. I would not recommend using Entertainment Express for your wedding day limo services. I will say that when I called following the wedding to inform them of our experience, they did offer us a limo for a later date. This was a nice gesture given our experience. When we received the certificate, we found that it was only for a short 3 hour trip and that the limo could not be used on a Saturday night. It doesn't quite make up for our wedding day! Read less
Services Used: Transportation
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Kathleen
Wedding:
7/16/2011
0.0/5.0
Other than being on time and holding the number of people promised, the trolley provided by Entertainment Express for our wedding day did little to impress. The trolley itself was dirty; my dress picked up more dirt on the trolley than it did having pictures taken outside. The driver had no idea where he was going, and missed our first stop three times (we were in Birmingham, he was from Dearborn... might have been slightly understandable if he was from out of town). After giving him all addresses in advance, I'm not sure why directions were an issue, and my dad ended up having to navigate for him the rest of the trip. In addition, we left a valuable "Just Married" sign on board the trolley in the shuffle of being dropped off at the reception, and instead of holding onto it or calling us (he had my husband's cell phone number), the driver trashed it. I called to ask how they planned on replacing it, and no apology was offered. They simply said it wasn't their responsibility. When I said their handling of the situation would be reflected in my review, I was given a very nonchalant "okay." I was appalled. As soon as they received payment, they stopped caring and put no necessary preparation (cleaning, direction-searching) into our big day. I don't recommend booking them because, with that level of service, their company isn't long for this world. You might not get your deposit back when they're forced to shut down before your wedding.
Other than being on time and holding the number of people promised, the trolley provided by Entertainment Express for our Read more...
Other than being on time and holding the number of people promised, the trolley provided by Entertainment Express for our wedding day did little to impress. The trolley itself was dirty; my dress picked up more dirt on the trolley than it did having pictures taken outside. The driver had no idea where he was going, and missed our first stop three times (we were in Birmingham, he was from Dearborn... might have been slightly understandable if he was from out of town). After giving him all addresses in advance, I'm not sure why directions were an issue, and my dad ended up having to navigate for him the rest of the trip. In addition, we left a valuable "Just Married" sign on board the trolley in the shuffle of being dropped off at the reception, and instead of holding onto it or calling us (he had my husband's cell phone number), the driver trashed it. I called to ask how they planned on replacing it, and no apology was offered. They simply said it wasn't their responsibility. When I said their handling of the situation would be reflected in my review, I was given a very nonchalant "okay." I was appalled. As soon as they received payment, they stopped caring and put no necessary preparation (cleaning, direction-searching) into our big day. I don't recommend booking them because, with that level of service, their company isn't long for this world. You might not get your deposit back when they're forced to shut down before your wedding. Read less
Services Used: Transportation
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ShonMurphy
Wedding:
6/19/2011
5.0/5.0
I coordinated a Breast Cancer Golf Ouitng in 2011 tohelp raise awarness after a friends wife was diagnosed with Breast Cancer. Having lived in the detroit area my entire life and using entertainment express in the past for a concert, i passed them on telegraph last year and decided to call them too see if they would donate to our Golf Event. The we very reponsive to my request and were kind enough to donate a 3 hr limo p0ackage to our outing. They handled this within 24 hours of my request and when i picked up the donation, i was even more impressed because it was clear they were busy working on upcoming clients for proms. I believe they were 4 or 5 customers in the office being helped when i stoped in, so seeing how busy they were, and still having time for me was impressive. The outing was a success with the help of their donation, raising over $7000!
I coordinated a Breast Cancer Golf Ouitng in 2011 tohelp raise awarness after a friends wife was diagnosed with Breast Read more...
I coordinated a Breast Cancer Golf Ouitng in 2011 tohelp raise awarness after a friends wife was diagnosed with Breast Cancer. Having lived in the detroit area my entire life and using entertainment express in the past for a concert, i passed them on telegraph last year and decided to call them too see if they would donate to our Golf Event. The we very reponsive to my request and were kind enough to donate a 3 hr limo p0ackage to our outing. They handled this within 24 hours of my request and when i picked up the donation, i was even more impressed because it was clear they were busy working on upcoming clients for proms. I believe they were 4 or 5 customers in the office being helped when i stoped in, so seeing how busy they were, and still having time for me was impressive. The outing was a success with the help of their donation, raising over $7000! Read less
Services Used: Transportation, Travel
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joann
Wedding:
6/11/2011
5.0/5.0
entertainment expres is wonderful we had this company for our bachlorette party it was a great the driver was there on time and they had the best prices around i highly recommend them to anyone the pink bus we rented was the best it had a pole on it and the dance floor actually lit up there is nothing else like this out there our next event im defientantly booking with them
entertainment expres is wonderful we had this company for our bachlorette party it was a great the driver was there on Read more...
entertainment expres is wonderful we had this company for our bachlorette party it was a great the driver was there on time and they had the best prices around i highly recommend them to anyone the pink bus we rented was the best it had a pole on it and the dance floor actually lit up there is nothing else like this out there our next event im defientantly booking with them Read less
Services Used: Transportation
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steigermartin
Wedding:
6/4/2011
0.0/5.0
DO NOT USE ENTERTAINMENT EXPRESS! Entertainment Express provided the limo service for my wedding on June 4, 2011. It was a very hot day that day (mid-90's), and the limo the company sent to pick up my bride-to-be at her parents' house did not have functioning air conditioning. Everyone in the limo was extremely hot and sweating by the time they arrived at the church (by the way, the driver didn't know how to get to the church). After my soon-to-be in-laws made numerous complaints to the driver about the heat, they sent a replacement limo (that looked pretty shoddy) that was waiting for us after the wedding ceremony. Amazingly, the replacement did not have air conditioning either, and the entire wedding party was extremely hot and uncomfortable as we drove around Detroit taking pictures for several hours. It was so hot that one of the bridesmaids began feeling sick and actually had to get out of the limo and ride in the photographer's car.

The contract that we signed with Entertainment Express indicates that "on extremely hot days, do not expect your vehicle to be freezing cold." I agree that it would be unreasonable to expect a limo to be "freezing cold" on a very hot day, however our limo was miserably hot and only one window worked. It was terrible. The company's website states "Our limousine fleet is all new..." (see http://www.ee-mi.com/choosing_a_limo_service.php towards the bottom of the page). What a lie.

When I called the company to complain after returning from the honeymoon, they said they would not provide any sort of partial refund (the contract does say no refunds), only a gift certificate for a future limo ride for 3 hours. This does my wife and I absolutely no good because we don't live in Detroit. Even when I told the company that, they still refused any type of refund.

We were excited to use them because they charged a lot less than the other limo companies we looked at, but you get what you pay for. I only wish we had looked at the reviews before booking with them. If your looking for a dirty limo with no air conditioning and a driver who doesn't know where he's going, Entertainment Express is the limo company for you.
DO NOT USE ENTERTAINMENT EXPRESS! Entertainment Express provided the limo service for my wedding on June 4, 2011. It was a Read more...
DO NOT USE ENTERTAINMENT EXPRESS! Entertainment Express provided the limo service for my wedding on June 4, 2011. It was a very hot day that day (mid-90's), and the limo the company sent to pick up my bride-to-be at her parents' house did not have functioning air conditioning. Everyone in the limo was extremely hot and sweating by the time they arrived at the church (by the way, the driver didn't know how to get to the church). After my soon-to-be in-laws made numerous complaints to the driver about the heat, they sent a replacement limo (that looked pretty shoddy) that was waiting for us after the wedding ceremony. Amazingly, the replacement did not have air conditioning either, and the entire wedding party was extremely hot and uncomfortable as we drove around Detroit taking pictures for several hours. It was so hot that one of the bridesmaids began feeling sick and actually had to get out of the limo and ride in the photographer's car.

The contract that we signed with Entertainment Express indicates that "on extremely hot days, do not expect your vehicle to be freezing cold." I agree that it would be unreasonable to expect a limo to be "freezing cold" on a very hot day, however our limo was miserably hot and only one window worked. It was terrible. The company's website states "Our limousine fleet is all new..." (see http://www.ee-mi.com/choosing_a_limo_service.php towards the bottom of the page). What a lie.

When I called the company to complain after returning from the honeymoon, they said they would not provide any sort of partial refund (the contract does say no refunds), only a gift certificate for a future limo ride for 3 hours. This does my wife and I absolutely no good because we don't live in Detroit. Even when I told the company that, they still refused any type of refund.

We were excited to use them because they charged a lot less than the other limo companies we looked at, but you get what you pay for. I only wish we had looked at the reviews before booking with them. If your looking for a dirty limo with no air conditioning and a driver who doesn't know where he's going, Entertainment Express is the limo company for you. Read less
Services Used: Transportation
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Mary
Wedding:
6/3/2011
4.8/5.0
Booked this company for our wedding on June 3rd, 2011. I had the limo all day for me and my wedding party to get our hair and makeup done. Drive us back home to get dressed and then to the church for the wedding. The party bus was very nice and clean. Driver knew his way around to get us to the salon and the church. We made a couple stops along the way but still kept us on time for the church without having to worry about time. After our wedding, took the entire party around town to celebrate a bit before showing up for the reception. Everything went smoothly and we were very happy with the service and the price (That was a plus).
Booked this company for our wedding on June 3rd, 2011. I had the limo all day for me and my wedding party to get our hair Read more...
Booked this company for our wedding on June 3rd, 2011. I had the limo all day for me and my wedding party to get our hair and makeup done. Drive us back home to get dressed and then to the church for the wedding. The party bus was very nice and clean. Driver knew his way around to get us to the salon and the church. We made a couple stops along the way but still kept us on time for the church without having to worry about time. After our wedding, took the entire party around town to celebrate a bit before showing up for the reception. Everything went smoothly and we were very happy with the service and the price (That was a plus). Read less
Services Used: Transportation
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micman
Wedding:
5/29/2011
0.7/5.0
Yes this limo service is cheap, but just don't book them. I don't take a lot of limo rides and I assume most people don't, but this service was about as good as ride sharing to work with someone who doesn't clean their car.

Pros:
The limo arrived, took us places, and left.

Cons:
The limo couldn't fit our wedding party even though we specified the number of people.
The limo was absolutely trashed, the AC didn't work, the radio didn't work.
I actually had to worry about my wife's dress getting dirty in this limo.
The driver was unprofessional and didn't know the roads.
I was disappointed and let down by this service.

The problems for me (groom) started as soon as we all first needed to get in the limo. There weren't enough seats. Go figure. Well we squeezed in anyway. Now we were hot since it was about 80 degrees and sunny in a black limo wearing formal clothes. The AC didn't work. The driver didn't even apologize or offer an explanation.

We got to our location for pictures and started getting the pictures taken. Once we were about done it started raining and someone went to go get the limo. The driver approached this person raving that if we didn't leave we were going to go over our time we booked the limo for. I can't believe the driver said that. She was rushing us to leave on my wedding day!

Displeased, half of us got in the limo and I found myself riding in a limo full of girls and no other guys on my wedding day. I was furious that my wedding party had to be separated because the limo was sub-standard and didn't meet our specifications. And again, the AC didn't work and now with the rain we couldn't even crack a window.

The driver had to ask where we were going. Shouldn't they know that ahead of time? Overall this was the worst service of anything I could imagine and I am completely disappointed. Don't book them, you should enjoy your limo ride on your special event day.

Quality of Service is 0 stars because the limo was too small, was trashed and dirty, and the driver was unprofessional and didn't know her way around.

Responsiveness is 2 stars because they quickly and responsively charged our bank account.

Professionalism is half a star because when the limo driver dropped us off to finally leave (on time not late like she thought) she smiled and said have a good day. Maybe she was talking to herself because she was glad to be rid of us.

Value is 1 star because the vehicle functioned and took us places, but I could have done a better job myself with any car in the world. Has this company heard of vacuums?

Flexibility is 0 stars. You don't rush the people you're driving to get in your limo. I don't care for what reason. I am the paying customer and I'll get in the limo when my wife and I are ready.

DO NOT USE THIS SERVICE.
Yes this limo service is cheap, but just don't book them. I don't take a lot of limo rides and I assume most people don't, Read more...
Yes this limo service is cheap, but just don't book them. I don't take a lot of limo rides and I assume most people don't, but this service was about as good as ride sharing to work with someone who doesn't clean their car.

Pros:
The limo arrived, took us places, and left.

Cons:
The limo couldn't fit our wedding party even though we specified the number of people.
The limo was absolutely trashed, the AC didn't work, the radio didn't work.
I actually had to worry about my wife's dress getting dirty in this limo.
The driver was unprofessional and didn't know the roads.
I was disappointed and let down by this service.

The problems for me (groom) started as soon as we all first needed to get in the limo. There weren't enough seats. Go figure. Well we squeezed in anyway. Now we were hot since it was about 80 degrees and sunny in a black limo wearing formal clothes. The AC didn't work. The driver didn't even apologize or offer an explanation.

We got to our location for pictures and started getting the pictures taken. Once we were about done it started raining and someone went to go get the limo. The driver approached this person raving that if we didn't leave we were going to go over our time we booked the limo for. I can't believe the driver said that. She was rushing us to leave on my wedding day!

Displeased, half of us got in the limo and I found myself riding in a limo full of girls and no other guys on my wedding day. I was furious that my wedding party had to be separated because the limo was sub-standard and didn't meet our specifications. And again, the AC didn't work and now with the rain we couldn't even crack a window.

The driver had to ask where we were going. Shouldn't they know that ahead of time? Overall this was the worst service of anything I could imagine and I am completely disappointed. Don't book them, you should enjoy your limo ride on your special event day.

Quality of Service is 0 stars because the limo was too small, was trashed and dirty, and the driver was unprofessional and didn't know her way around.

Responsiveness is 2 stars because they quickly and responsively charged our bank account.

Professionalism is half a star because when the limo driver dropped us off to finally leave (on time not late like she thought) she smiled and said have a good day. Maybe she was talking to herself because she was glad to be rid of us.

Value is 1 star because the vehicle functioned and took us places, but I could have done a better job myself with any car in the world. Has this company heard of vacuums?

Flexibility is 0 stars. You don't rush the people you're driving to get in your limo. I don't care for what reason. I am the paying customer and I'll get in the limo when my wife and I are ready.

DO NOT USE THIS SERVICE. Read less
Services Used: Transportation
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AngelaW
Wedding:
5/27/2011
0.0/5.0
"You will make on-lookers jealous they aren't part of the extreme party coming off of your Luxury Coach."<--- This is a direct quote off of their website......... Um, I saw nothing about the "LUXURY" Coach that made anyone jealous....... First off, the picture was not even close to what we received on our wedding day! What pulled up to the house was a white-painted old SMART Bus with rust and terrible black exhaust fumes, getting jealous yet?? Wait, did I mention that the limo was more than 45 minutes late and when the limo was not to the house about 2 minutes after the start time of 9am (I gave 2 minutes leeway time because from previous Limo encounters, GOOD and PROFESSIONAL companies usually show up at least 10-15 minutes before a start time), I, yes ME, the customer..... called the company and was told that the driver was running late and would be to my house "soon"! I requested the driver's cell phone number and was given it, so I called her. She said she was at I-696 and Hoover and would be to my house (17 and Garfield) in LESS THAN 5 MINUTES because she didn't anticipate traffic (ok, what TRANSPORTATION business in Metro Detroit would omit scheduling traffic onto a departure time from the business location?!?!?!?!?!?!??!?!?!??!)....... Obviously not, I could not make it from that location in even 10 minutes going 100 MPH and running red lights........ so she showed up @ 9:45 with this "LUXURY" coach and we all rushed on to the limo, I mean, we were taught to never judge a book by it's cover right?? WRONG! We walked on, well almost slipped on because the floor and benches were wet because the two vents in the ceiling (picture a SMART bus or school bus again) were leaking due to rain on the wedding day........... I instantly broke into tears and called my mom and husband, they contacted the limo company and were told "the manager is not in at this time (which they tend to use that line often, mind you) and would call back once he got there". All the appointments at my salon were scheduled to start @ 9:30 and we did not get there until 10:20 <--- Once again traffic delays! My salon is in Shelby Township @ 25 and VanDyke (a very, very nice area) and I wanted to put a bag over my head so no one could see who I was because I was utterly embarrassed to be seen on or around that piece of excrement!!!! Once I could finally calm down and compose myself, I CALLED EE myself and asked what they were going to do to replace the piece of crap (I obviously said the S***T word to them) and they said they would connect me to the manager. I spoke with him and he said he told my mother they were sending another limo to replace mine, I told them they did not tell her that and told them what they did say (that the manager would call back), he said he spoke with her ( <----LIE! ) and that she knew the plans......... Obviously not, or I would not be calling to find out if I had to call another company to replace them!!!! He says they have a very nice limo that I will love, my immediate question was "then why the hell was that one not sent from the beginning?!?!", he had no answer for the question! Oh well, whatever, so, I did see light at that point, I will give them credit for that........... but then 20 minutes later I get a call from the manager asking if I could see the limo and the driver in the parking lot, I told him I was getting my hair done in the back and would have one of my bridesmaids go look, they saw the limo but no driver in the front. The manager asked if the bridesmaids could knock on the door to see if she was on it because she was NOT ANSWERING THEIR CALLS!!! No answer or movement on the bus from repetative knocking!! Turns out, the driver was USING OUR BATHROOM, gross!! The new limo came around 11:15, just as we were getting done (on time at the salon) and what does the driver do, she takes the bus to the gas station across the street and just parks it and does not answer our calls!! Finally, at 11:35, she comes back and claims we never tried to call her (<---- LIE!! )!! The limo was better than the previous one but definitely not a "LUXURY" limo....... No A/C, radio wouldn't switch stations or play an iPod like I was told.......... 2 weeks later when we returned from our Honeymoon in Mexico, I tried to call this manager again....... same old story each time I called, "the manager is not in at this time", "we will leave your name and number for the manager to call you back", "he is out of the office at the moment, is there anything we can handle for you"....... All I wanted was a refund for the hour total that we were not able to use our limo!!!! I guess they had their Karma when 3 of their limos "conveniently" caught on fire while they were servicing them....... sounds to me like they wanted the insurance money, especially with how many people I have seen on numerous websites complaining of their "luxurious" vehicles, maybe Channel 7 should investigate............I will never, never, never, never use EE ever again and I will make sure I continue to tell everyone about this horrific story!
"You will make on-lookers jealous they aren't part of the extreme party coming off of your Luxury Coach."--- This is a Read more...
"You will make on-lookers jealous they aren't part of the extreme party coming off of your Luxury Coach."<--- This is a direct quote off of their website......... Um, I saw nothing about the "LUXURY" Coach that made anyone jealous....... First off, the picture was not even close to what we received on our wedding day! What pulled up to the house was a white-painted old SMART Bus with rust and terrible black exhaust fumes, getting jealous yet?? Wait, did I mention that the limo was more than 45 minutes late and when the limo was not to the house about 2 minutes after the start time of 9am (I gave 2 minutes leeway time because from previous Limo encounters, GOOD and PROFESSIONAL companies usually show up at least 10-15 minutes before a start time), I, yes ME, the customer..... called the company and was told that the driver was running late and would be to my house "soon"! I requested the driver's cell phone number and was given it, so I called her. She said she was at I-696 and Hoover and would be to my house (17 and Garfield) in LESS THAN 5 MINUTES because she didn't anticipate traffic (ok, what TRANSPORTATION business in Metro Detroit would omit scheduling traffic onto a departure time from the business location?!?!?!?!?!?!??!?!?!??!)....... Obviously not, I could not make it from that location in even 10 minutes going 100 MPH and running red lights........ so she showed up @ 9:45 with this "LUXURY" coach and we all rushed on to the limo, I mean, we were taught to never judge a book by it's cover right?? WRONG! We walked on, well almost slipped on because the floor and benches were wet because the two vents in the ceiling (picture a SMART bus or school bus again) were leaking due to rain on the wedding day........... I instantly broke into tears and called my mom and husband, they contacted the limo company and were told "the manager is not in at this time (which they tend to use that line often, mind you) and would call back once he got there". All the appointments at my salon were scheduled to start @ 9:30 and we did not get there until 10:20 <--- Once again traffic delays! My salon is in Shelby Township @ 25 and VanDyke (a very, very nice area) and I wanted to put a bag over my head so no one could see who I was because I was utterly embarrassed to be seen on or around that piece of excrement!!!! Once I could finally calm down and compose myself, I CALLED EE myself and asked what they were going to do to replace the piece of crap (I obviously said the S***T word to them) and they said they would connect me to the manager. I spoke with him and he said he told my mother they were sending another limo to replace mine, I told them they did not tell her that and told them what they did say (that the manager would call back), he said he spoke with her ( <----LIE! ) and that she knew the plans......... Obviously not, or I would not be calling to find out if I had to call another company to replace them!!!! He says they have a very nice limo that I will love, my immediate question was "then why the hell was that one not sent from the beginning?!?!", he had no answer for the question! Oh well, whatever, so, I did see light at that point, I will give them credit for that........... but then 20 minutes later I get a call from the manager asking if I could see the limo and the driver in the parking lot, I told him I was getting my hair done in the back and would have one of my bridesmaids go look, they saw the limo but no driver in the front. The manager asked if the bridesmaids could knock on the door to see if she was on it because she was NOT ANSWERING THEIR CALLS!!! No answer or movement on the bus from repetative knocking!! Turns out, the driver was USING OUR BATHROOM, gross!! The new limo came around 11:15, just as we were getting done (on time at the salon) and what does the driver do, she takes the bus to the gas station across the street and just parks it and does not answer our calls!! Finally, at 11:35, she comes back and claims we never tried to call her (<---- LIE!! )!! The limo was better than the previous one but definitely not a "LUXURY" limo....... No A/C, radio wouldn't switch stations or play an iPod like I was told.......... 2 weeks later when we returned from our Honeymoon in Mexico, I tried to call this manager again....... same old story each time I called, "the manager is not in at this time", "we will leave your name and number for the manager to call you back", "he is out of the office at the moment, is there anything we can handle for you"....... All I wanted was a refund for the hour total that we were not able to use our limo!!!! I guess they had their Karma when 3 of their limos "conveniently" caught on fire while they were servicing them....... sounds to me like they wanted the insurance money, especially with how many people I have seen on numerous websites complaining of their "luxurious" vehicles, maybe Channel 7 should investigate............I will never, never, never, never use EE ever again and I will make sure I continue to tell everyone about this horrific story! Read less
Services Used: Transportation
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Natalie
Wedding:
5/21/2011
0.4/5.0
HORRIBLE! When we went there to check out their limos their lot was a mess. The guy showing us around had to keep asking people where limos were parked. So unorganized! We ended up with a small party bus because I would be able to get in easier with my big dress. The one they showed us was being worked on in the inside so we figured it would be good to go by the time of our wedding (several weeks later.) The day before the wedding I dropped vinyl lettering we wanted to go on the back of the bus instead of their sign. They showed up and they didn't remove the excess vinyl. My husband was furious! We got in the bus and the mirror on the ceiling was cracked, the a/c was blowing HOT air, the cooler rattled the whole time, the emergency window kept opening and the whole bus vibrated violently when we were driving! As if this was enough, the drive took a wrong turn going to the chapel and one of our bridal party members had to give her directions to the chapel. Once at the chapel my bouquet was accidently left on the bus and one of my bridesmaids went out to get it and had to look all over for the bus. It was parked way behind the building. I will not recommend this company to anyone else. Yes their prices look great but the saying is defiantly true "you get what you pay for." Although for $600 plus driver tip I feel we were ripped off!!
HORRIBLE! When we went there to check out their limos their lot was a mess. The guy showing us around had to keep asking Read more...
HORRIBLE! When we went there to check out their limos their lot was a mess. The guy showing us around had to keep asking people where limos were parked. So unorganized! We ended up with a small party bus because I would be able to get in easier with my big dress. The one they showed us was being worked on in the inside so we figured it would be good to go by the time of our wedding (several weeks later.) The day before the wedding I dropped vinyl lettering we wanted to go on the back of the bus instead of their sign. They showed up and they didn't remove the excess vinyl. My husband was furious! We got in the bus and the mirror on the ceiling was cracked, the a/c was blowing HOT air, the cooler rattled the whole time, the emergency window kept opening and the whole bus vibrated violently when we were driving! As if this was enough, the drive took a wrong turn going to the chapel and one of our bridal party members had to give her directions to the chapel. Once at the chapel my bouquet was accidently left on the bus and one of my bridesmaids went out to get it and had to look all over for the bus. It was parked way behind the building. I will not recommend this company to anyone else. Yes their prices look great but the saying is defiantly true "you get what you pay for." Although for $600 plus driver tip I feel we were ripped off!! Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
0.0/5.0
This place was HORRIBLE!! The Party Bus they sent us on our wedding had NO AC and it was about 90' out side. Then they sent a Trolly so we wouldn't die of heat. Then they told us that we would get a free gift certificate for another limo use at a different time, so we said ok. Now we're using that limo and they are charging us grauity, which is $140. PLUS since we're inviting over 10 people they are chanrging us $50 MORE...and we had 14 people including us in our wedding party, so I feel that we shouldn't have to pay more if it's 14 people or less. THis place is such a rip-off and bad customer service....GO ELSEWHERE!!!! YOU'RE ADVISED!!!
This place was HORRIBLE!! The Party Bus they sent us on our wedding had NO AC and it was about 90' out side. Then they Read more...
This place was HORRIBLE!! The Party Bus they sent us on our wedding had NO AC and it was about 90' out side. Then they sent a Trolly so we wouldn't die of heat. Then they told us that we would get a free gift certificate for another limo use at a different time, so we said ok. Now we're using that limo and they are charging us grauity, which is $140. PLUS since we're inviting over 10 people they are chanrging us $50 MORE...and we had 14 people including us in our wedding party, so I feel that we shouldn't have to pay more if it's 14 people or less. THis place is such a rip-off and bad customer service....GO ELSEWHERE!!!! YOU'RE ADVISED!!! Read less
Services Used: Transportation

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6986 N. Telegraph Rd, Dearborn Heights, MI 48127 See On Map
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