130x130 sq 1317396865113 untitled

Entertainment Express Inc.

Dearborn Heights , MI
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CONTACT US

LOCATION

6986 N. Telegraph Rd
Dearborn Heights, MI 48127 US (map)

PHONE

313-277-5000

WEBSITE

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Transportation

INFO FOR TRANSPORTATION

What types of cars do you have in your fleet?
Classic Car, Limousine - SUV, Limousine - Standard, Limousine - Stretch, Motor Coach, Sedan, Shuttle, Trolley
Do you have liability insurance?
Yes

REVIEWS

3.1
out of 5.0
3.0/5.0
3.3/5.0
3.1/5.0
3.1/5.0
3.2/5.0
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130x130 sq 1300818610975 dsc9456
Natalie
Wedding:
5/21/2011
0.4/5.0
HORRIBLE! When we went there to check out their limos their lot was a mess. The guy showing us around had to keep asking people where limos were parked. So unorganized! We ended up with a small party bus because I would be able to get in easier with my big dress. The one they showed us was being worked on in the inside so we figured it would be good to go by the time of our wedding (several weeks later.) The day before the wedding I dropped vinyl lettering we wanted to go on the back of the bus instead of their sign. They showed up and they didn't remove the excess vinyl. My husband was furious! We got in the bus and the mirror on the ceiling was cracked, the a/c was blowing HOT air, the cooler rattled the whole time, the emergency window kept opening and the whole bus vibrated violently when we were driving! As if this was enough, the drive took a wrong turn going to the chapel and one of our bridal party members had to give her directions to the chapel. Once at the chapel my bouquet was accidently left on the bus and one of my bridesmaids went out to get it and had to look all over for the bus. It was parked way behind the building. I will not recommend this company to anyone else. Yes their prices look great but the saying is defiantly true "you get what you pay for." Although for $600 plus driver tip I feel we were ripped off!!
HORRIBLE! When we went there to check out their limos their lot was a mess. The guy showing us around had to keep asking Read more...
HORRIBLE! When we went there to check out their limos their lot was a mess. The guy showing us around had to keep asking people where limos were parked. So unorganized! We ended up with a small party bus because I would be able to get in easier with my big dress. The one they showed us was being worked on in the inside so we figured it would be good to go by the time of our wedding (several weeks later.) The day before the wedding I dropped vinyl lettering we wanted to go on the back of the bus instead of their sign. They showed up and they didn't remove the excess vinyl. My husband was furious! We got in the bus and the mirror on the ceiling was cracked, the a/c was blowing HOT air, the cooler rattled the whole time, the emergency window kept opening and the whole bus vibrated violently when we were driving! As if this was enough, the drive took a wrong turn going to the chapel and one of our bridal party members had to give her directions to the chapel. Once at the chapel my bouquet was accidently left on the bus and one of my bridesmaids went out to get it and had to look all over for the bus. It was parked way behind the building. I will not recommend this company to anyone else. Yes their prices look great but the saying is defiantly true "you get what you pay for." Although for $600 plus driver tip I feel we were ripped off!! Read less
Services Used: Transportation
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Mexicanbaby910
Wedding:
5/20/2011
1.4/5.0
Do not book a limo for your wedding here! We went to this place because it was the cheapest place around for our transportation for our wedding. Well, you definitely get for what you pay for here! We even met with the owner to give us a better deal, seen the limo we wanted needed work. Well he assured us that the limo would be ready the day of for our wedding, which it should have been considering we booked 3 months in advance! The MORNING of my wedding I get a call from the owner his self saying the limo wasn't ready, should he send a different limo? Um, how else will I get to the church! When my husband called to see why our limo wasn't ready, the owner was so rude and disrespectful! The limo they sent us was trash, the air didn’t work, and it was absolutely awful! Don’t book any special event with this company if you’re looking for good quality service!
Do not book a limo for your wedding here! We went to this place because it was the cheapest place around for our Read more...
Do not book a limo for your wedding here! We went to this place because it was the cheapest place around for our transportation for our wedding. Well, you definitely get for what you pay for here! We even met with the owner to give us a better deal, seen the limo we wanted needed work. Well he assured us that the limo would be ready the day of for our wedding, which it should have been considering we booked 3 months in advance! The MORNING of my wedding I get a call from the owner his self saying the limo wasn't ready, should he send a different limo? Um, how else will I get to the church! When my husband called to see why our limo wasn't ready, the owner was so rude and disrespectful! The limo they sent us was trash, the air didn’t work, and it was absolutely awful! Don’t book any special event with this company if you’re looking for good quality service! Read less
Services Used: Transportation
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Heatherngage
Wedding:
5/7/2011
0.5/5.0
I can not begin to tell how bad this was for us. We used entertainment express for our bachelorette and bachelor party. The guys said that their service was good but here is how ours was. We rented the 30 people party bus. We got on the bus and the first thing we noticed was the smell. Everytime someone went in the bathroom, they had to hold their breath as well as everyone outside the bathroom bc apparently, they didn't cleAn the bathroom at all. It honestly made me gag constantly thru the night. Next thing, we had no RADIO! What the heck? What's a party without a radio and it wouldn't play our iPod. We rode an entire 6 hours with no music. Ee said they would send someone out to fix it. We also didn't have any lights. So to be quite frank, it was like riding on a downtown bus. It was a joke. Pathetic to say the least. We of course complained to our bus driver (don't know his name but he had shoulder length hair and was white. He was very rude to us and told us he didn't wanna hear it and we were distracting him while he was driving. So after we complained for a few hours, he got frustrated and began brake Checking us and ended up throwing all of our girls all over the floor at least 3 times. He was very nasty to us. We really tried to make the best out of it because we had no other choice. . . It was the worst 1000 dollars I have ever spent. Thanks for ruining my sisters bachelorette party. To make matters worse, my sister has them booked for her wedding this weekend also. I feel very cheated out of my money and very unhappy. To top it all off, when we were getting off of the bus to go home, the bus driver had the nerve to complain about us not giving him a tip. Okay first of all, gratuity was included in the payment. I cannot stress how bad it was. Very very unhappy with their services. Their should be laws to stop crooks like them. Thanks a lot EE for ruining our party. Someof us traveled over 600 miles just to be there. Came all the way from Tennessee and was very disappointed. Not good EE, not good At all. Shame on you. I notice that most of the reviews are bad. Not shocking at all.
I can not begin to tell how bad this was for us. We used entertainment express for our bachelorette and bachelor party. Read more...
I can not begin to tell how bad this was for us. We used entertainment express for our bachelorette and bachelor party. The guys said that their service was good but here is how ours was. We rented the 30 people party bus. We got on the bus and the first thing we noticed was the smell. Everytime someone went in the bathroom, they had to hold their breath as well as everyone outside the bathroom bc apparently, they didn't cleAn the bathroom at all. It honestly made me gag constantly thru the night. Next thing, we had no RADIO! What the heck? What's a party without a radio and it wouldn't play our iPod. We rode an entire 6 hours with no music. Ee said they would send someone out to fix it. We also didn't have any lights. So to be quite frank, it was like riding on a downtown bus. It was a joke. Pathetic to say the least. We of course complained to our bus driver (don't know his name but he had shoulder length hair and was white. He was very rude to us and told us he didn't wanna hear it and we were distracting him while he was driving. So after we complained for a few hours, he got frustrated and began brake Checking us and ended up throwing all of our girls all over the floor at least 3 times. He was very nasty to us. We really tried to make the best out of it because we had no other choice. . . It was the worst 1000 dollars I have ever spent. Thanks for ruining my sisters bachelorette party. To make matters worse, my sister has them booked for her wedding this weekend also. I feel very cheated out of my money and very unhappy. To top it all off, when we were getting off of the bus to go home, the bus driver had the nerve to complain about us not giving him a tip. Okay first of all, gratuity was included in the payment. I cannot stress how bad it was. Very very unhappy with their services. Their should be laws to stop crooks like them. Thanks a lot EE for ruining our party. Someof us traveled over 600 miles just to be there. Came all the way from Tennessee and was very disappointed. Not good EE, not good At all. Shame on you. I notice that most of the reviews are bad. Not shocking at all. Read less
Services Used: Transportation
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Kristin
Wedding:
4/2/2011
0.6/5.0
STAY AWAY!!! I will NEVER use Entertainment Express again! We rented the Trolley Bus for our wedding (4/2/11) because we were having a vintage style wedding. EE was the only company in Metro Detroit to offer this type of vehicle and the reviews were alright so we figured we would be okay. Nope! Our issue was not with the Trolley itself (although the seat cushions were all stained, and should have been replaced), it was with our Driver! (I believe his name was Tommy...) We had the Trolley rented from 3pm until 1am to use to drive us around downtown Detroit (everything for our wedding was downtown) to take pictures with our Bridal Party, and then we were using it for a shuttle for our guests so they didn't have to drive. First he was late to pick up our family from the hotel to bring them to our venue so we could do family pictures before the ceremony. We ended up not having enough time for these so don't have any family pictures! This was after we gave him a pick-up and drop-off schedule that day! The hotel and venue were about 2 miles apart and I gave him enough time between both there shouldn't have been a problem. Then, around 11pm, he was telling my guests they had to get in the Trolley because he needed people to take back to the hotel. Everyone was having a fun time and didn't want to leave. He should have just sat in the Trolley and waited for people to come to him. Plus the 1st pickup from the venue wasn't scheduled until 11:30 pm! He wanted my DJ to make an announcement to have people get in, and he was told him no that he should just wait for people to come to him! My husband had to go downstairs and tell him to stop harassing our guests. He was getting paid, just sit there and wait people would come when they were ready; and we had the Trolley until 1 and there was enough time to get everyone that was staying at the hotel back! Of course the Driver did not like this and instantly got an attitude with my husband. Our wedding ended at 12 and most of our guests got on the Trolley at that point to go back to the hotel. There were a few of us that had to grab some stuff before we left and went down to wait for the Trolley to come back to get us. We waited for about 20 before he came back, at which point it was 12:40 and we got on and he told my husband we had to give him $100 to leave that spot. We were like no if you leave now we can get back to the hotel before 1am, we had 20 min. He started yelling at my dad and husband to give him money. At which point I pulled out the company's phone number and called them. The dispatcher told me that it was 12:50 so he wouldn't have time to take us back. I told him no, we got on the trolley at 12:40 and 20 min is more than enough time to go 2 miles! Then the dispatcher told me that we weren't ready when he got back to the venue. I told him we had been waiting in the lobby for 20 min and my husband called him to remind him he had to pick us up. At which point the dispatcher asked me to have the driver call him. I nicely asked the driver to call his boss and he refused! He said he wasn't calling them. I asked again and he told me no he wanted his money! I ended up calling the company back and told them he wouldn't call them, the company was actually trying to call the driver too and he wouldn't answer their call! At this point I'm crying because my dad and husband are fighting with the driver, we had to get off the trolley and try to get a cab, and its my wedding day and this stupid person isn't doing what we paid him to do! Luckily we were able to get a cab back, but had to take 3 because their were 8 of us plus our presents, cake, and misc. other stuff!

We tried calling the company again after we got back to the hotel and they said there was nothing they could do for us, we would have to call back on Monday (which we were leaving for our honeymoon early in the morning so it was impossible.) My husband called the company to discuss the matter, but still have not heard back from them. How can a company hire someone like that? Maybe they should do background checks and look into their employees a little more before sending them off to ruin peoples' weddings! I hope he got fired so no one else has to experience his rudeness and inability to perform his job!
STAY AWAY!!! I will NEVER use Entertainment Express again! We rented the Trolley Bus for our wedding (4/2/11) because we Read more...
STAY AWAY!!! I will NEVER use Entertainment Express again! We rented the Trolley Bus for our wedding (4/2/11) because we were having a vintage style wedding. EE was the only company in Metro Detroit to offer this type of vehicle and the reviews were alright so we figured we would be okay. Nope! Our issue was not with the Trolley itself (although the seat cushions were all stained, and should have been replaced), it was with our Driver! (I believe his name was Tommy...) We had the Trolley rented from 3pm until 1am to use to drive us around downtown Detroit (everything for our wedding was downtown) to take pictures with our Bridal Party, and then we were using it for a shuttle for our guests so they didn't have to drive. First he was late to pick up our family from the hotel to bring them to our venue so we could do family pictures before the ceremony. We ended up not having enough time for these so don't have any family pictures! This was after we gave him a pick-up and drop-off schedule that day! The hotel and venue were about 2 miles apart and I gave him enough time between both there shouldn't have been a problem. Then, around 11pm, he was telling my guests they had to get in the Trolley because he needed people to take back to the hotel. Everyone was having a fun time and didn't want to leave. He should have just sat in the Trolley and waited for people to come to him. Plus the 1st pickup from the venue wasn't scheduled until 11:30 pm! He wanted my DJ to make an announcement to have people get in, and he was told him no that he should just wait for people to come to him! My husband had to go downstairs and tell him to stop harassing our guests. He was getting paid, just sit there and wait people would come when they were ready; and we had the Trolley until 1 and there was enough time to get everyone that was staying at the hotel back! Of course the Driver did not like this and instantly got an attitude with my husband. Our wedding ended at 12 and most of our guests got on the Trolley at that point to go back to the hotel. There were a few of us that had to grab some stuff before we left and went down to wait for the Trolley to come back to get us. We waited for about 20 before he came back, at which point it was 12:40 and we got on and he told my husband we had to give him $100 to leave that spot. We were like no if you leave now we can get back to the hotel before 1am, we had 20 min. He started yelling at my dad and husband to give him money. At which point I pulled out the company's phone number and called them. The dispatcher told me that it was 12:50 so he wouldn't have time to take us back. I told him no, we got on the trolley at 12:40 and 20 min is more than enough time to go 2 miles! Then the dispatcher told me that we weren't ready when he got back to the venue. I told him we had been waiting in the lobby for 20 min and my husband called him to remind him he had to pick us up. At which point the dispatcher asked me to have the driver call him. I nicely asked the driver to call his boss and he refused! He said he wasn't calling them. I asked again and he told me no he wanted his money! I ended up calling the company back and told them he wouldn't call them, the company was actually trying to call the driver too and he wouldn't answer their call! At this point I'm crying because my dad and husband are fighting with the driver, we had to get off the trolley and try to get a cab, and its my wedding day and this stupid person isn't doing what we paid him to do! Luckily we were able to get a cab back, but had to take 3 because their were 8 of us plus our presents, cake, and misc. other stuff!

We tried calling the company again after we got back to the hotel and they said there was nothing they could do for us, we would have to call back on Monday (which we were leaving for our honeymoon early in the morning so it was impossible.) My husband called the company to discuss the matter, but still have not heard back from them. How can a company hire someone like that? Maybe they should do background checks and look into their employees a little more before sending them off to ruin peoples' weddings! I hope he got fired so no one else has to experience his rudeness and inability to perform his job! Read less
Services Used: Transportation
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rachel
Wedding:
4/2/2011
0.5/5.0
This limo company is a joke!!! My husband and I used them for our wedding in Sept. 2009 and our service and quality of transportation was horrible! Hoping that they had improved, our friends booked them for their June 2012 wedding, and the service and quality is now even worse if thats at all possible! Our limo was a dump with no air conditioning, our driver was rude and miserable, his words "Its my last day, I'm quitting, I don't give a shit" the company is not at all the luxury service that they claim! There is a reason there prices are less than there competitors, you get what you pay for!!! DO NOT USE!!!
This limo company is a joke!!! My husband and I used them for our wedding in Sept. 2009 and our service and quality of Read more...
This limo company is a joke!!! My husband and I used them for our wedding in Sept. 2009 and our service and quality of transportation was horrible! Hoping that they had improved, our friends booked them for their June 2012 wedding, and the service and quality is now even worse if thats at all possible! Our limo was a dump with no air conditioning, our driver was rude and miserable, his words "Its my last day, I'm quitting, I don't give a shit" the company is not at all the luxury service that they claim! There is a reason there prices are less than there competitors, you get what you pay for!!! DO NOT USE!!! Read less
Services Used: Transportation
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Jim
Wedding:
3/24/2011
5.0/5.0
Just booked our limo with entertainment express and got the cheapest price around, trust me I called lol. Just thought Id let all of you know, please post any good deals you find for others.
Just booked our limo with entertainment express and got the cheapest price around, trust me I called lol. Just thought Id Read more...
Just booked our limo with entertainment express and got the cheapest price around, trust me I called lol. Just thought Id let all of you know, please post any good deals you find for others. Read less
Services Used: Transportation
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Sarah
Wedding:
2/26/2011
4.1/5.0
Very happy to have reliable service as I have been dealing with another service recently (Randazzo Limos, Livonia, MI) who had cancelled two hours before the bachelorette party.
Very happy to have reliable service as I have been dealing with another service recently (Randazzo Limos, Livonia, MI) who Read more...
Very happy to have reliable service as I have been dealing with another service recently (Randazzo Limos, Livonia, MI) who had cancelled two hours before the bachelorette party. Read less
Services Used: Transportation
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Christine
Wedding:
9/25/2010
1.3/5.0
Never again will I go to them for service. The price was a little high, but for the size we needed that's the route we had to go. As far as our driver, he made us late to the church to get ready. Because he decided not to pay attention and hit a car in front of us. So of course that took up a good 20 minutes. And by the time we got out of the ceremony he tried telling us there wasn't enough time to go to the park where we we're supposed to take our pictures. So he took us to the enterance at Henry Ford Manor. Don't get me wrong, the pictures we did get to take looked amazing (b/c of our photographers) but he just stood there trying to hurry us up b/c we needed a permit to take pictures there. So we didn't get to take most of the pictures we wanted to take, with us & our bridal party. Of course I called & complained, & they did give us a gift certificate for 3 hours of free limo service. So that's where they get the 3/5 for professionalism.
Never again will I go to them for service. The price was a little high, but for the size we needed that's the route we had Read more...
Never again will I go to them for service. The price was a little high, but for the size we needed that's the route we had to go. As far as our driver, he made us late to the church to get ready. Because he decided not to pay attention and hit a car in front of us. So of course that took up a good 20 minutes. And by the time we got out of the ceremony he tried telling us there wasn't enough time to go to the park where we we're supposed to take our pictures. So he took us to the enterance at Henry Ford Manor. Don't get me wrong, the pictures we did get to take looked amazing (b/c of our photographers) but he just stood there trying to hurry us up b/c we needed a permit to take pictures there. So we didn't get to take most of the pictures we wanted to take, with us & our bridal party. Of course I called & complained, & they did give us a gift certificate for 3 hours of free limo service. So that's where they get the 3/5 for professionalism. Read less
Services Used: Transportation
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Lindsay
Wedding:
8/21/2010
4.0/5.0
Overall they did a good job. Missed a few turns and made us a little late but overall ceremony started ontime and got us to the reception ontime. In our contract we were supposed to receive 2 bottles of champagne but only got 1. Little disappointing! There was also a leak from the roof but not too horrible.
Overall they did a good job. Missed a few turns and made us a little late but overall ceremony started ontime and got us Read more...
Overall they did a good job. Missed a few turns and made us a little late but overall ceremony started ontime and got us to the reception ontime. In our contract we were supposed to receive 2 bottles of champagne but only got 1. Little disappointing! There was also a leak from the roof but not too horrible. Read less
Services Used: Transportation
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
4.8/5.0
Arrived ontime. Our limo didn't have power in the back (couldn't get AC, music or open windows). We asked our driver if we were missing something and he couldn't fix it. Without saying anything he went and picked up and different limo (a much nicer one than we purchased) and literally rolled out the red carpet for us after the ceremony.

The driver was wearing a Tigers baseball hat .. which might not be ok for everyone - but it didn't bother us at all.
Arrived ontime. Our limo didn't have power in the back (couldn't get AC, music or open windows). We asked our driver if we Read more...
Arrived ontime. Our limo didn't have power in the back (couldn't get AC, music or open windows). We asked our driver if we were missing something and he couldn't fix it. Without saying anything he went and picked up and different limo (a much nicer one than we purchased) and literally rolled out the red carpet for us after the ceremony.

The driver was wearing a Tigers baseball hat .. which might not be ok for everyone - but it didn't bother us at all. Read less
Services Used: Transportation

MAP

 
6986 N. Telegraph Rd, Dearborn Heights, MI 48127 See On Map
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