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European Crystal Banquet and Conference Center

Arlington Heights , IL
CONTACT US
CONTACT US

LOCATION

519 W. Algonquin Rd
Arlington Heights, IL 60005 US (map)

PHONE

847-437-5590

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

European Crystal Banquet Hall and Conference Center is one of the premier banquet halls in Chicago. Boasting over 14,000 square feet of beautiful, unique Chicago banquet hall facilities... Read more
European Crystal Banquet Hall and Conference Center is one of the premier banquet halls in Chicago. Boasting over 14,000 square feet of beautiful, unique Chicago banquet hall facilities for every variety of wedding reception, corporate gathering or other events, along with gourmet meals prepared by our award-winning chef, European Crystal is THE venue for banquets in Chicago you have been looking for in the Chicago northwest suburbs. Read less
Wedding Venue

PHOTOS

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INFO FOR WEDDING VENUE

What is the minimum number of guests required to book your venue?
30
How many event spaces or rooms does your venue offer?
5
Describe your venue:
Ballroom, Banquet Hall
Describe the style of your venue
Glamorous, Modern
What kind of settings are available?
Indoor
Which of the following wedding events does your venue service?
Bridal Shower, Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
800
What event services do you offer?
Bridal Suite, Cake, Catering / Bar, Clean Up, Event Planning, Event Rentals, Lighting / Sound, Outside Vendors OK, Set Up
What catering services do you offer?
Buffet, Cocktail Reception, Dessert, Family Style, Hors d'Oeuvres, Outside Cake OK, Plated, Server(s), Stations, Tastings
What bar services do you provide?
Bartender(s), Cash Bar, Champagne Toast, Liquor License, Open Bar, Outside Alcohol OK, Premium Liquor, Signature Cocktail(s)
What event items are available?
Audio Equipment, Chairs, Dance Floor, Drapery, Lighting, Tables
What food and beverage items are available?
Barware, China, Chocolate Fountain, Flatware, Glassware, Linens
What transportation and access is available?
Parking, Shuttle, Valet, Wheelchair Access

REVIEWS

4.3
out of 5.0
4.3/5.0
4.3/5.0
4.1/5.0
4.4/5.0
4.2/5.0
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briana
Wedding:
12/8/2012
5.0/5.0
Wonderful expeirence we had at European Crystal Banquets. We got married in December of 2012 and have nothing but good things to say about this venue. the staff are all accomodating, the food is phenominal and the venue is so beautiful that we didnt need much to make it look pretty since its already beautiful. Our coordinator was Michelle and she did such a great job. She was so patient with us, helping us every step of the way answering my hundreds of emails. I could not have had a better wedding. Highly reccomend this place!!
Wonderful expeirence we had at European Crystal Banquets. We got married in December of 2012 and have nothing but good Read more...
Wonderful expeirence we had at European Crystal Banquets. We got married in December of 2012 and have nothing but good things to say about this venue. the staff are all accomodating, the food is phenominal and the venue is so beautiful that we didnt need much to make it look pretty since its already beautiful. Our coordinator was Michelle and she did such a great job. She was so patient with us, helping us every step of the way answering my hundreds of emails. I could not have had a better wedding. Highly reccomend this place!! Read less
Services Used: Wedding Cake, Catering, Wedding Planning
Wwnetwork 128
mich
Wedding:
9/8/2012
5.0/5.0
I recently had my wedding here in September 2012 and cannot say how great this venue is! My coordinator was Michelle and not only did she help me and guided me every step of the way she also became a good friend of mine. After working with her over a year and communicating non stop from phone and email, I knew we would still keep in touch after my wedding.
The food at my wedding everyone raved about. I chose the filet mignon with chicken christopher. The dessert table was a hit, everyone went for it and ate more than they usuall could, they definitley did not hold back from the dessert table. they really went above and beyond for my wedding. the decor that i picked was like a fairy tale from a magazine. i loved it all. The price I paid for my wedding was a fair deal, if i had this exact same wedding in the city i would have ended up paying double or triple the price. My husband and I had a beautiful day and will always remember our wedding day. Again cannot rave enough about this place, the food, the service, the decor all were outstanding and so happy to of found this place! Highly reccomend this place and Michelle as your coordinator.
I recently had my wedding here in September 2012 and cannot say how great this venue is! My coordinator was Michelle and Read more...
I recently had my wedding here in September 2012 and cannot say how great this venue is! My coordinator was Michelle and not only did she help me and guided me every step of the way she also became a good friend of mine. After working with her over a year and communicating non stop from phone and email, I knew we would still keep in touch after my wedding.
The food at my wedding everyone raved about. I chose the filet mignon with chicken christopher. The dessert table was a hit, everyone went for it and ate more than they usuall could, they definitley did not hold back from the dessert table. they really went above and beyond for my wedding. the decor that i picked was like a fairy tale from a magazine. i loved it all. The price I paid for my wedding was a fair deal, if i had this exact same wedding in the city i would have ended up paying double or triple the price. My husband and I had a beautiful day and will always remember our wedding day. Again cannot rave enough about this place, the food, the service, the decor all were outstanding and so happy to of found this place! Highly reccomend this place and Michelle as your coordinator. Read less
Services Used: Wedding Venue
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Jane
Wedding:
9/2/2012
0.0/5.0
Biggest regret of my wedding.

For a Chinese-American wedding coordinated from out of state, we’d chosen EC Banquets for its reputation for ethnic weddings. While discussing Chinese weddings, the sale rep says, "We need at least *some* traditions!” as if my traditions don’t count. We gave her the name of the caterer in writing, asking her to meet them. She obviously didn’t know the food ("I think Yu's Mandarin isn’t Chinese; it's Mandarin"), but then lied to me ("I love Yu's! I eat there all the time!") She then went to the wrong restaurant, called my fiance because she’d lost my phone #, and implied that we didn't do our part talking with the restaurant because the manager had no clue what she was talking about.

I got a different sales rep, who told me that she was best reached via e-mail. I contacted her weeks ahead of a Chicago trip to arrange a meeting, and she said she was free anytime that day. When I got to Chicago, she said she was busy. When asked if e-mail was still the best way to reach her, she said yes. Later, there were issues of not answering e-mails. 1 wk before the wedding, she tells me that I shouldn’t expect her to keep up with her e-mail. When I tried calling, I’d get a rep who wouldn’t leave a message and kept giving incorrect info

We’d agreed that I’d deliver placecards, etc on Wed, 4d prior to my wedding. ~10 d prior to wedding, the rep said we’d talk when I delivered items on Tues. I corrected her that I was arriving on Wed. A few days later, she e-mails that she’d be out thru Wed. I asked if she was out, who would review details w/me? No response.

Whenever I spoke to the manager or asst manager, the response was, "You're pretty stressed out, aren't you?" not "We'll do a better job for you."

On the wedding day, we had to send the waiters back to the kitchen b/c the vegetarian food was presented wrong. They threw away items which were supposed returned to us. There are many other issues that I have not listed, d/t lack of space.
Biggest regret of my wedding.

For a Chinese-American wedding coordinated from out of state, we’d chosen EC Read more...
Biggest regret of my wedding.

For a Chinese-American wedding coordinated from out of state, we’d chosen EC Banquets for its reputation for ethnic weddings. While discussing Chinese weddings, the sale rep says, "We need at least *some* traditions!” as if my traditions don’t count. We gave her the name of the caterer in writing, asking her to meet them. She obviously didn’t know the food ("I think Yu's Mandarin isn’t Chinese; it's Mandarin"), but then lied to me ("I love Yu's! I eat there all the time!") She then went to the wrong restaurant, called my fiance because she’d lost my phone #, and implied that we didn't do our part talking with the restaurant because the manager had no clue what she was talking about.

I got a different sales rep, who told me that she was best reached via e-mail. I contacted her weeks ahead of a Chicago trip to arrange a meeting, and she said she was free anytime that day. When I got to Chicago, she said she was busy. When asked if e-mail was still the best way to reach her, she said yes. Later, there were issues of not answering e-mails. 1 wk before the wedding, she tells me that I shouldn’t expect her to keep up with her e-mail. When I tried calling, I’d get a rep who wouldn’t leave a message and kept giving incorrect info

We’d agreed that I’d deliver placecards, etc on Wed, 4d prior to my wedding. ~10 d prior to wedding, the rep said we’d talk when I delivered items on Tues. I corrected her that I was arriving on Wed. A few days later, she e-mails that she’d be out thru Wed. I asked if she was out, who would review details w/me? No response.

Whenever I spoke to the manager or asst manager, the response was, "You're pretty stressed out, aren't you?" not "We'll do a better job for you."

On the wedding day, we had to send the waiters back to the kitchen b/c the vegetarian food was presented wrong. They threw away items which were supposed returned to us. There are many other issues that I have not listed, d/t lack of space. Read less
Services Used: Wedding Venue
Default vendor profile pic
Olivia
Wedding:
8/31/2012
5.0/5.0
What a great place. Had my wedding reception at European Crystal in August. Everything was excellent , we worked with Anna from the beginning till the end and she was awesome she helped us with everything from picking the menu to decorations( it was very easy since you can order everything thru them we just told her our colors and she gave us great suggestions and show us different set up options and samples of linens & lighting) At the end the ballroom looked absolutely beautiful we could not ask for more. Our guests were very impressed especially with the fireworks we had for our entrance( Thanks Anna for suggesting those if it wasn't for you I would never even knew they existed :) ) Not to mentioned the food - exceptional for a banquet hall we never expected it to be that good , we knew it was going to be good after we had our tasting but you are always worry ok they can cook for two for the tasting but how is it going to be for 300? But they definitely know what they doing the food was perfect. I strongly recommend European Crystal to everyone how is looking for a great place for their wedding.
What a great place. Had my wedding reception at European Crystal in August. Everything was excellent , we worked with Anna Read more...
What a great place. Had my wedding reception at European Crystal in August. Everything was excellent , we worked with Anna from the beginning till the end and she was awesome she helped us with everything from picking the menu to decorations( it was very easy since you can order everything thru them we just told her our colors and she gave us great suggestions and show us different set up options and samples of linens & lighting) At the end the ballroom looked absolutely beautiful we could not ask for more. Our guests were very impressed especially with the fireworks we had for our entrance( Thanks Anna for suggesting those if it wasn't for you I would never even knew they existed :) ) Not to mentioned the food - exceptional for a banquet hall we never expected it to be that good , we knew it was going to be good after we had our tasting but you are always worry ok they can cook for two for the tasting but how is it going to be for 300? But they definitely know what they doing the food was perfect. I strongly recommend European Crystal to everyone how is looking for a great place for their wedding. Read less
Services Used: Wedding Venue
Default vendor profile pic
Jason
Wedding:
7/14/2012
5.0/5.0
European Crystal was beautiful. Staff was excellent, and most important the food was the best! We fell in love with this place as soon as we walked in. The professional staff just made it that much easier for us to book them for our reception.
European Crystal was beautiful. Staff was excellent, and most important the food was the best! We fell in love with this Read more...
European Crystal was beautiful. Staff was excellent, and most important the food was the best! We fell in love with this place as soon as we walked in. The professional staff just made it that much easier for us to book them for our reception. Read less
Services Used: Wedding Venue
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Kylie
Wedding:
5/26/2012
4.7/5.0
Thank you! Thank you! Michelle, My Daughters wedding was everything she wanted and you were there every step of the way. With ideas and willing to make our vision come true. I highly recommend this venue...The Ballroom is beautiful! the food was very good! and the wait staff cheerful.
Thank you! Thank you! Michelle, My Daughters wedding was everything she wanted and you were there every step of the way. Read more...
Thank you! Thank you! Michelle, My Daughters wedding was everything she wanted and you were there every step of the way. With ideas and willing to make our vision come true. I highly recommend this venue...The Ballroom is beautiful! the food was very good! and the wait staff cheerful. Read less
Services Used: Wedding Venue
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niko
Wedding:
2/26/2012
4.2/5.0
It is very clean and cozy room. KRYSTYNA who was the person in charge for us helped a lot and gave us better advice and price. I appreciate her that we had nice wedding reception and every friends of ours enjoyed a lot.
It is very clean and cozy room. KRYSTYNA who was the person in charge for us helped a lot and gave us better advice and Read more...
It is very clean and cozy room. KRYSTYNA who was the person in charge for us helped a lot and gave us better advice and price. I appreciate her that we had nice wedding reception and every friends of ours enjoyed a lot. Read less
Services Used: Wedding Venue
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sharon
Wedding:
10/1/2011
5.0/5.0
I have so many wonderful things to say about European Crystal. My husband and I decided to sign with them about a year and half before our wedding date. Our coordinator Michelle worked with us from the day we signed to the day of our wedding. The whole planning process was a dream come true for my mom and I. Every time we came in Michelle and the other sales staff (Anna, Krystyna and Alice) always greeted us with open arms when we came in. We became very close to everyone at their office which just made such a warm feeling..Everything we had wanted was written down in our contract- which made my husband feel good about that. we did add some extra items later on but knew the cost of those items prior. we also did a food tasting prior to us signing which is really what sold us..the filet and sea bass was out of this world. both sets of parents were so impressed.

We had the Grand Ballroom for our wedding and had 320 people. My theme for my wedding was accents of gold and plum purple. I ended up changing the color of the tablecloth to a plum color and sticking with their standard white napkin- which is beautiful by the way. I also upgraded to the gold chavari chair which is $4.95 and trust me i did my research on the prices and that was the best price out of all the banquet halls we visited prior to..i think the most I've seen for those chairs was $12 a chair- now that's just crazy!! my husband didn't understand what was the point on spending $4.95 a chair but after we got our wedding pictures he now totally agrees i made the right choice :) we also ended up going with their led lights which is also extra..it definitely made the room to the next level of wow!! my room was glowing with purple. it made my room so beautiful!! uhh- totally worth it for pictures!!

we ended up going with a wedding planner for just the day of from their staff who was able to work with us the entire day. Anna showed up to my house at 8am took care of all the things that needed to be done, she was with us at the church lining everyone up at the church and making sure i was doing okay ..she was such a gem and i could not do it with out her. she even was there at the reception helping Michelle do everything love those 2 girls.

the food here is just outstanding. from the appetizers, to the soup, the intermezzo- MANGO-my favorite! and don't forget the entree- filet and sea bass with my favorite potato- au gratin- to DIE FOR!!!! everyone at my wedding could not rave enough about the food but the potato was delish!! my wedding cake was actually brought from an outside bakery. European Crystal was kind enough to give me a credit since i brought in my own cake. My cake was from Oak Mill Bakery..i had the ambrosia cake- WOW! it was definitely pricey-really pricey-but worth it..if you have the $$ to spend then go for it !!

the sweet table was from European Crystal's pastry chef- everyone raved about it as well..it was definitely the cheaper way to go ..Overall i am just such a happy and satisfied customer . European Crystal and especially the staff here really did made my dream wedding. I definitely could have went to downtown and had my wedding at the Drake and spent $300+ a person but for what?!? the food in downtown lets just be honest here at the weddings that Ive been to at the high end hotels are gross!! it really had no comparison to my wedding. I am soooo happy we chose this place - every dollar we spent here was worth it and could do it all over again are definitely coming back here for our baby shower (when we have one) and any other family celebrations that will happen in the near future!!

thank you again to all the staff at EC..your job is not an easy job at all dealing with brides like me- but you all do such a great job at it. I could not have done this with out you all !
I have so many wonderful things to say about European Crystal. My husband and I decided to sign with them about a year and Read more...
I have so many wonderful things to say about European Crystal. My husband and I decided to sign with them about a year and half before our wedding date. Our coordinator Michelle worked with us from the day we signed to the day of our wedding. The whole planning process was a dream come true for my mom and I. Every time we came in Michelle and the other sales staff (Anna, Krystyna and Alice) always greeted us with open arms when we came in. We became very close to everyone at their office which just made such a warm feeling..Everything we had wanted was written down in our contract- which made my husband feel good about that. we did add some extra items later on but knew the cost of those items prior. we also did a food tasting prior to us signing which is really what sold us..the filet and sea bass was out of this world. both sets of parents were so impressed.

We had the Grand Ballroom for our wedding and had 320 people. My theme for my wedding was accents of gold and plum purple. I ended up changing the color of the tablecloth to a plum color and sticking with their standard white napkin- which is beautiful by the way. I also upgraded to the gold chavari chair which is $4.95 and trust me i did my research on the prices and that was the best price out of all the banquet halls we visited prior to..i think the most I've seen for those chairs was $12 a chair- now that's just crazy!! my husband didn't understand what was the point on spending $4.95 a chair but after we got our wedding pictures he now totally agrees i made the right choice :) we also ended up going with their led lights which is also extra..it definitely made the room to the next level of wow!! my room was glowing with purple. it made my room so beautiful!! uhh- totally worth it for pictures!!

we ended up going with a wedding planner for just the day of from their staff who was able to work with us the entire day. Anna showed up to my house at 8am took care of all the things that needed to be done, she was with us at the church lining everyone up at the church and making sure i was doing okay ..she was such a gem and i could not do it with out her. she even was there at the reception helping Michelle do everything love those 2 girls.

the food here is just outstanding. from the appetizers, to the soup, the intermezzo- MANGO-my favorite! and don't forget the entree- filet and sea bass with my favorite potato- au gratin- to DIE FOR!!!! everyone at my wedding could not rave enough about the food but the potato was delish!! my wedding cake was actually brought from an outside bakery. European Crystal was kind enough to give me a credit since i brought in my own cake. My cake was from Oak Mill Bakery..i had the ambrosia cake- WOW! it was definitely pricey-really pricey-but worth it..if you have the $$ to spend then go for it !!

the sweet table was from European Crystal's pastry chef- everyone raved about it as well..it was definitely the cheaper way to go ..Overall i am just such a happy and satisfied customer . European Crystal and especially the staff here really did made my dream wedding. I definitely could have went to downtown and had my wedding at the Drake and spent $300+ a person but for what?!? the food in downtown lets just be honest here at the weddings that Ive been to at the high end hotels are gross!! it really had no comparison to my wedding. I am soooo happy we chose this place - every dollar we spent here was worth it and could do it all over again are definitely coming back here for our baby shower (when we have one) and any other family celebrations that will happen in the near future!!

thank you again to all the staff at EC..your job is not an easy job at all dealing with brides like me- but you all do such a great job at it. I could not have done this with out you all ! Read less
Services Used: Catering, Wedding Planning, Rentals & Photobooths, Wedding Venue, Unique Services
130x130 sq 1317349192560 michellefrankcards26
Frank
Wedding:
9/10/2011
5.0/5.0
I had my wedding at European Crystal Banquets on 9-10-11 and am a very satisfied customer. My wife and I have nothing but great things to stay about this place and the staff. We booked with them in February of 2010 and had about 7 months to plan our dream wedding. We worked with Krystyna and she was with us every step of the way. We rented out the entire faciltiy and had our cocktail hour in the Parlor ABC room and our reception in the Grand Ballroom. All of our planning and details came to life on the day of our wedding. My wife was in tears and i almost came to tears. Our favorite decoration that we chose was the white dance floor with our initals engraved on the floor and the drapery around the room. those 2 items were the icing on the cake. The food that we chose was outstanding..the entree that we selected to serve our 300 guests was filet minon and sea bass. Our extravaganza sweet table we chose was out of this world. Our guests could not rave enough about the food, desserts and decorations. My wife and I are extremely happy and would do it all over again at EUROPEAN CRYSTAL !
I had my wedding at European Crystal Banquets on 9-10-11 and am a very satisfied customer. My wife and I have nothing but Read more...
I had my wedding at European Crystal Banquets on 9-10-11 and am a very satisfied customer. My wife and I have nothing but great things to stay about this place and the staff. We booked with them in February of 2010 and had about 7 months to plan our dream wedding. We worked with Krystyna and she was with us every step of the way. We rented out the entire faciltiy and had our cocktail hour in the Parlor ABC room and our reception in the Grand Ballroom. All of our planning and details came to life on the day of our wedding. My wife was in tears and i almost came to tears. Our favorite decoration that we chose was the white dance floor with our initals engraved on the floor and the drapery around the room. those 2 items were the icing on the cake. The food that we chose was outstanding..the entree that we selected to serve our 300 guests was filet minon and sea bass. Our extravaganza sweet table we chose was out of this world. Our guests could not rave enough about the food, desserts and decorations. My wife and I are extremely happy and would do it all over again at EUROPEAN CRYSTAL ! Read less
Services Used: Wedding Venue
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
1.5/5.0
I had my reception here almost a year ago. The food and venue are amazing. My biggest problem is their PR.

I recommend combing through the contract by affirming what is agreed upon and how much it will cost. I thought I understood but when it came time to pay the balance of our bill, I owed an extra $1,000 for the plates because they're "winter discount" was misleading; what they said in the contract was not what was told to our faces. We were also promised a soda bar; when we brought this to their attention that night after we'd only had water for an hour, each table was then given a pitcher of flat cola, that was it.

I highly discourage anyone from working with Michelle. She seemed friendly at first but later was unprofessional because she found it was better to argue with my husband and me than attempt to find solutions to problems or disagreements. She also failed to appear for the reception itself and did not call, email, or otherwise notify my husband or me of her absence before or after the wedding. I felt like she took our money then gave us the cold shoulder; it was frustrating and frankly, hurtful.

I have mixed reviews. If you deal with anyone but Michelle, I still say proceed with caution.
I had my reception here almost a year ago. The food and venue are amazing. My biggest problem is their PR.

I Read more...
I had my reception here almost a year ago. The food and venue are amazing. My biggest problem is their PR.

I recommend combing through the contract by affirming what is agreed upon and how much it will cost. I thought I understood but when it came time to pay the balance of our bill, I owed an extra $1,000 for the plates because they're "winter discount" was misleading; what they said in the contract was not what was told to our faces. We were also promised a soda bar; when we brought this to their attention that night after we'd only had water for an hour, each table was then given a pitcher of flat cola, that was it.

I highly discourage anyone from working with Michelle. She seemed friendly at first but later was unprofessional because she found it was better to argue with my husband and me than attempt to find solutions to problems or disagreements. She also failed to appear for the reception itself and did not call, email, or otherwise notify my husband or me of her absence before or after the wedding. I felt like she took our money then gave us the cold shoulder; it was frustrating and frankly, hurtful.

I have mixed reviews. If you deal with anyone but Michelle, I still say proceed with caution. Read less
Services Used: Wedding Venue

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519 W. Algonquin Rd, Arlington Heights, IL 60005 See On Map
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