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EventMasters
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3 Reviews
Address:
Truckee, CA US 96161 (map)
Phone:
530-582-2844
Categories:
 
 
 
3.5 
(3.5/5.0)
 
Quality of Service 
(3.5/5.0)
 
Responsiveness 
(3.5/5.0)
 
Professionalism 
(3.5/5.0)
 
Value 
(3.5/5.0)
 
Flexibility 
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Meghan
Wedding:
9/1/2013
 
5.0 out of 5.0
EventMasters provided the chairs, tables, and audio for our ceremony at Gatekeeper's Museum. They were one of the best vendors we dealt with, very professional and responsive, which can be hard to find in Tahoe. They are flexible about adding and subtracting items and had a large inventory to choose from.
Services Used: Rentals & Photobooths
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burkepemberton
Wedding:
7/9/2011
 
0.5 out of 5.0
We used event masters for the banquet equipment rental for our wedding. The woman who helped us put together our order was nice and she gave us great customer service. We had to call back a few times to change and finalize our order and they always sent us back the updated event order right away. A couple of days before the wedding, a woman (I think her name is Melissa) called to get final numbers. I confirmed our order and made it very clear that it needed to be ready on Thursday night because we needed to pick it up at 9AM when they opened on Friday. We had a rehearsal event to get to.

My wife showed up to pick up the order at 930AM, and the order was incorrect. The young lady working was very nice, but brand new and she was the only one working. She tried to give us the wrong order. Then, she gave us table bases instead of umbrella stands, and shrimp cocktail goblets instead of champagne sherbet glasses. My wife sat there for over an hour going over the clipboard with the girl trying to help her get the correct products together and find them in the warehouse. When I returned the equipment, the same girl was there, her name was Kara I think. She was great. Super nice. She took full responsibility for her error. I said no problem, that we had a little bit of breakage (it ended up being $24), and that since they added stress to my wife's day and made her an hour and a half late to her wedding rehearsal, it would be a nice gesture to waive the breakage fee. She said that she would check with her manager and have them call us.

Now the bad part. Later that day Melissa called me back. Before I could even explain the situation she interrupted me and continued interrupting me. She was on the attack from the very start. She called me a liar, and said that her warehouse manager was there to help with my wife with the order. She said my wife was there for no more than 15 minutes. She said that I was angry, even though I was speaking to her in a calm voice. I asked her to just listen to me and quit interrupting, yet she continued yelling at me over the phone. She said that she didn't have the power to do what I was asking anyway, so she would need to talk to the owner and call me back.

Later in the day she called me and left a message saying that the owner did not want to talk to me and that we had exactly 3 days to return the missing items or we would be auto-charged $24. (All of this over a simple $24 gesture). I asked her if she was aware that we are locals who were referred by three friends who own local businesses (two of which are caterers) that have done business with Event Masters. She informed me that those people also did not matter to her. It's too bad that one employee (manager?) can be so awful and ineffective and the employees can be so great. By the way, this all went down on the first day of our honeymoon.
Services Used: Rentals & Photobooths
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mrs.stewart
Wedding:
8/21/2010
 
5.0 out of 5.0
Kay at Eventmasters was a pleasure to work with. They had all the rentals we could possibly need for the wedding - and were extremely helpful in figuring how much of what we needed. They were also extremely flexible in dealing with the numerous changes to our order up until the last day. The delivery was on time and they helped get all set up. It definitely gave me one less thing to worry about on the day of my wedding.
Services Used: Rentals & Photobooths
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