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Fashion Care, Inc. - gown care

Atlanta , GA
CONTACT US
CONTACT US

LOCATION

1253 Zonolite Rd
Atlanta, GA US 30306 (map)

PHONE

770-980-0800

WEBSITE

View website
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Dress & Attire

REVIEWS

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3.9/5.0
4.0/5.0
4.0/5.0
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3.9/5.0
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I am writing to express my distinct displeasure and extreme dissatisfaction in the way my wedding gown cleaning was handled through Fashion Care. They say they stand by your work, however, if this work meets the standards I received regarding my gown, then I would think Fashion Care to be deeply embarrassed. I left my gown to be cleaned and pressed. I pointed out one spot on the front of the dress which needed attention. When I went to pick up the gown, I discovered two new black smudges on the shoulders and the spot I originally noted had not been cleaned. Before I was finished inspecting the gown, my debit card was charged $225. It was only after I pointed out the visible stains and asked the attendant about the need to re-clean my dress, that the clerk offered to have the dress re-cleaned and I was informed the dress would not be ready until TWO DAYS before my wedding. The employee told me that if the dress was not clean when I returned to collect it, then I could figure out “what do to then.” Additionally, per the instructions I received from the dress designer, I instructed that the gown needed to be cleaned as a silk gown and the store employee was argumentative about that. I called the company later that afternoon but did not receive a return phone call. When finally reaching someone, their demeanor was condescending and haughty as I was informed that under no terms would I be receiving any kind of discount and I was instructed by her not to bring up the topic again when picking up the dress for the 2nd time. After finally collecting my dress I was upset to discover that some of the stitches were broken, a ribbon was ripped out and the pleats at the front of the dress were pressed away and backwards. I deeply regret choosing Fashion Care to clean my gown. I felt taken advantage of, and to this day, I still have not received a single apology for the mishandling of my dress, or the terrible customer service. I absolutely wouldn't recommend them.
Services Used: Unique Services
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Catalina
Wedding:
11/11/2009
4.8/5.0
Excellent service!!!!Very professional and great sales !They have beautiful dresses there... After going to several places, I found my dress there, and it was not hard to fall in love with it... Really nice place to pick your dress and very friendly people...
Services Used: Dress & Attire
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Kimberly1992
Wedding:
2/14/2009
5.0/5.0
The brides made dresses and my wedding gown were spectacular!!=]]]]]
Services Used: Dress & Attire
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Paige
Wedding:
8/23/2008
5.0/5.0
I was so happy that I had an experience with Fashion Care.The boutique was specious and carry all kinds of gorgeous pieces. And I loved atmosphere in it - very relaxing and stuff is very helpful.
Services Used: Dress & Attire
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rachael
Wedding:
1/15/1981
5.0/5.0
Great Service, very professional.
Services Used: Dress & Attire

MAP

 
1253 Zonolite Rd, Atlanta, GA 30306 See On Map
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