130x130_sq_1393955077162-fswgs14image0172rgbrunningcouple

Five Star Wedding Gown Specialists - gown care

San Antonio , TX

LOCATION

9606 Huebner Road
San Antonio, TX US 78240 (map)
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Five Star Wedding Gown Specialists are certified and licensed fabric experts who have been expressly trained to clean every fabric imaginable with the utmost care. Our specialists take... Read more
Five Star Wedding Gown Specialists are certified and licensed fabric experts who have been expressly trained to clean every fabric imaginable with the utmost care. Our specialists take every precaution to protect the delicate pearls, crystals, sequins, lace, ribbons, flowers, appliqués, and embroidery that make your gown uniquely yours. The time and money invested in your gown is considerable, and that is why thousands have trusted Five Star Wedding Gown Specialists for the cleaning, pressing, alterations, custom redesigns, restoration, and preservation of their gowns.

Five Star Wedding Gown Specialists offer free consultations for evaluating the condition of your new bridal gown, your couture gown, your family gown, or your vintage wedding dress. Ask about free pressing for your wedding day and free pick-up and delivery. We can also pack your destination wedding gown so that you can safely travel with your wedding dress.

We also carry delicately handcrafted custom bridal accessories with a vintage, romantic feel. All pieces are handcrafted with Swarovski crystals, rhinestones, natural pearls, and vintage-inspired filigree, along with sturdy non-tarnishing findings. The collection includes vintage-inspired necklaces, bridal bracelets, bridal earrings, hair brooches, hair jewels, bridal tiaras, and statement bridal headbands by Everything Angelic.

Your dream gown deserves Five Star care…before, during, and after your wedding. Read less
Dress & Attire

PHOTOS

130x130_sq_1393954044716-gown-fittin
130x130_sq_1393954032774-gown-corse
130x130_sq_1393951738134-bannertopinde
130x130_sq_1393948732198-elan-imagingwedding-pi
130x130_sq_1393957293997-bride-and-groom-kissin
130x130_sq_1393957268165-bride-getting-read
130x130_sq_1393948761461-fswgs14image0172rgbrunningcouple-
130x130_sq_1393948795931-fswgs14image0272rgbconfetticoupl
130x130_sq_1393948834785-fswgs14image0372rgbgroupcoupl
130x130_sq_1393948903766-fswgs14image0472rgbkid
130x130_sq_1393951914972-gowncaretip
130x130_sq_1393951843117-5234824575885442845652134528819
130x130_sq_1393948984398-tiara-pi
130x130_sq_1393951770124-everything-angelic-piece
130x130_sq_1393951761122-everything-angelic-necklace
130x130_sq_1393957355465-6ac1cfc52ff9c812e667ff6549d8eb3
130x130_sq_1393957370082-47374e867db503f70ca059656036f4d
130x130_sq_1393957425324-227bf6c2084db3105f3a2cbb8553b0a
130x130_sq_1393957363427-5afe94150b2a800c06cdd2606076d55
130x130_sq_1393952034254-bannertopinde
130x130_sq_1393948940854-restoration-photobefore-and-afte
130x130_sq_1393948965331-vintage-dress1960before-and-afte
130x130_sq_1393951796347-restoregown
130x130_sq_1393951805821-restoregown
130x130_sq_1393949026700-flyer
130x130_sq_1393949035137-flyer
130x130_sq_1393949071085-fswgcustomer-pic
130x130_sq_1393949080103-fswg-logowith-colo
130x130_sq_1393949056262-fswg-locatio
130x130_sq_1393951751045-customer-thank-you-not
130x130_sq_1393951903780-sa-awar

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom
What accessories do you provide?
Hair Accessories, Jewelry
Does a client need to schedule an appointment? How do the client appointments work?
Appointments are recommended so that our specialists can devote special attention to our brides. WE Also do alterations cleaning and pressing of your wedding gown. Call us for your free consultation at (210)699-9464 or toll-free at 1-888-301-9464.
What is the typical turn-around time for a dress?
Dress cleaning takes approximately 2 weeks. After that, we will call you to arrange a time to view your dress prior to the preservation of the gown.
Do you provide any guarantees/warrantees of any kind?
Five Star Wedding Specialists offer a 100% written guarantee against yellowing and carmelization stains on your gown.
Do you have a seamstress onsite?
With a seamstress onsite, we are able to offer expert alterations for your wedding gown, your wedding party, as well as any last-minute alterations for the perfect fit of your gown.
In addition to wedding dresses, what other products do you sell?
We carry handmade bridal jewelry and hair jewels by Everything Angelic. We can also pack your destination wedding gown so that you can travel safely with your wedding dress.

REVIEWS

4.7
out of 5.0
4.7/5.0
4.7/5.0
4.7/5.0
4.6/5.0
4.7/5.0
Sort by
Default-vendor-profile-pic
Veronica
Wedding:
6/29/2014
5.0/5.0
Marissa and the ladies at Five star wedding gown specialists were extremely helpful and knowledgeable. They are friendly, professional and answer all questions thoroughly. They produce quality work and take alteration of the wedding dress as seriously as the bride. I would recommend them to anyone.
Marissa and the ladies at Five star wedding gown specialists were extremely helpful and knowledgeable. They are friendly, Read more...
Marissa and the ladies at Five star wedding gown specialists were extremely helpful and knowledgeable. They are friendly, professional and answer all questions thoroughly. They produce quality work and take alteration of the wedding dress as seriously as the bride. I would recommend them to anyone. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Heidi
Wedding:
12/7/2013
5.0/5.0
Words can not explain the divine talent that was put into re constructing my entire ( extremely detailed vintage wedding dress) this was a blessing to have her do my dress, I recommend them to anyone considering any type of work on a dress. I also had the take apart a old vintage dress I had bought and design a one of a kind veil and it turned out better than I could imagine. Thank you ladies for all you have done to make my day very special:) Sincerly ,
One satisfied bride;)
Words can not explain the divine talent that was put into re constructing my entire ( extremely detailed vintage wedding Read more...
Words can not explain the divine talent that was put into re constructing my entire ( extremely detailed vintage wedding dress) this was a blessing to have her do my dress, I recommend them to anyone considering any type of work on a dress. I also had the take apart a old vintage dress I had bought and design a one of a kind veil and it turned out better than I could imagine. Thank you ladies for all you have done to make my day very special:) Sincerly ,
One satisfied bride;) Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Joni
Wedding:
11/16/2013
5.0/5.0
I was married in November 2013 and my dress sat in my basement until I was able to find the right company to clean and preserve my gown. I was so excited when I stumbled upon Five Star Wedding Gown Specialists. I sent my dress to the team at Five Star as I am not local to San Antonio. They were so great with communication as they called me to let me know it arrived and they would take special care of my dress. The quality of service that Five Star provided was not only outstanding but exceeded my expectations. It took a few weeks for them to preserve my dress and then they sent it back to me. They called me with all the shipping information and to let me know when to receive it, I was beyond thrilled with the quality of service and care that was given to my dress as well as me. Thank you to the Five Star Wedding Gown Specialists for helping me finish the final task of my wedding!!
I was married in November 2013 and my dress sat in my basement until I was able to find the right company to clean and Read more...
I was married in November 2013 and my dress sat in my basement until I was able to find the right company to clean and preserve my gown. I was so excited when I stumbled upon Five Star Wedding Gown Specialists. I sent my dress to the team at Five Star as I am not local to San Antonio. They were so great with communication as they called me to let me know it arrived and they would take special care of my dress. The quality of service that Five Star provided was not only outstanding but exceeded my expectations. It took a few weeks for them to preserve my dress and then they sent it back to me. They called me with all the shipping information and to let me know when to receive it, I was beyond thrilled with the quality of service and care that was given to my dress as well as me. Thank you to the Five Star Wedding Gown Specialists for helping me finish the final task of my wedding!! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
5.0/5.0
The staff of Five Star Wedding Gown Specialists are great to work with, they are very helpful and professional. They helped me with alterations to my wedding gown and had it ready in time for the bridal portraits and are cleaning it for the ceremony. Their staff is very experience and showed my maid of honor how to tie a corset back. I would highly recommend using Five Star Wedding Gown Specialists for any alterations, cleaning or gown preservation needs.
The staff of Five Star Wedding Gown Specialists are great to work with, they are very helpful and professional. They Read more...
The staff of Five Star Wedding Gown Specialists are great to work with, they are very helpful and professional. They helped me with alterations to my wedding gown and had it ready in time for the bridal portraits and are cleaning it for the ceremony. Their staff is very experience and showed my maid of honor how to tie a corset back. I would highly recommend using Five Star Wedding Gown Specialists for any alterations, cleaning or gown preservation needs. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Donna
Wedding:
7/13/2013
5.0/5.0
They are fabulous!!! They literally had to remake the back of my dress due to the dress coming from the designer unable to be wore and not enough time to order it again. They were very understanding and worked and reworked to make this dress look exactly like it should. I am so grateful!!!!
They are fabulous!!! They literally had to remake the back of my dress due to the dress coming from the designer unable to Read more...
They are fabulous!!! They literally had to remake the back of my dress due to the dress coming from the designer unable to be wore and not enough time to order it again. They were very understanding and worked and reworked to make this dress look exactly like it should. I am so grateful!!!! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
i
Wedding:
5/12/2013
5.0/5.0
Wow amazing work! Receptionists helped right away, they acted immediately. Great customer service, totally satisfied :)
Wow amazing work! Receptionists helped right away, they acted immediately. Great customer service, totally satisfied :)
Wow amazing work! Receptionists helped right away, they acted immediately. Great customer service, totally satisfied :) Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Natalie
Wedding:
4/18/2013
5.0/5.0
My husband and I wanted to renew our wedding vowels. Even though we'd only been married for five years, we have had a very difficult And hard marriage with me Having a great many health problems among other things. I've been sick for five years and it's been a very difficult time for both of us – there were times when we weren't sure if we were going to make it. So, doing this renewal was extremely important. It reaffirmed our feelings and goals for our marriage. My husband and I have little to no money (Due to my illnesses, disabilities, and medical bills I can no longer work) and to make things even worse, extremely limited budget to have a wedding on. The only reason we were able to have a vow renewal ceremony was because of the blessings that were bestowed upon us. One of those blessings was from Five Star cleaners. My original plan was to try and spot clean my gown myself. I also had planned on adding my own train. My father advised against me trying to clean them myself and really wanted to contribute to the wedding and so he decided to take care of the cost. We couldn't afford very much at all – getting it cleaned it was a huge expense for us to begin with. Then, the idea of getting the gown bustled – even though it was really needed, the cost again was concerning…. But, we went ahead and did it and the ladies at Five Star assured me that everything would be beautiful and it would look perfect.
A few days later, I called Five Stars wedding department and ended up in tears. I found out that my wedding dress would more than likely would not fit due to Medication and weight gain. The last time I taken this medication for a week I gained over 20 pounds and even though the medication was extremely necessary, it scared me to no end. I was going to have to take the medication for at least a month – all the way to my wedding day. I am Already extremely Self-conscious about my weight inside – to gain even more weight really freaked me out.
My husband and I wanted to renew our wedding vowels. Even though we'd only been married for five years, we have had a very Read more...
My husband and I wanted to renew our wedding vowels. Even though we'd only been married for five years, we have had a very difficult And hard marriage with me Having a great many health problems among other things. I've been sick for five years and it's been a very difficult time for both of us – there were times when we weren't sure if we were going to make it. So, doing this renewal was extremely important. It reaffirmed our feelings and goals for our marriage. My husband and I have little to no money (Due to my illnesses, disabilities, and medical bills I can no longer work) and to make things even worse, extremely limited budget to have a wedding on. The only reason we were able to have a vow renewal ceremony was because of the blessings that were bestowed upon us. One of those blessings was from Five Star cleaners. My original plan was to try and spot clean my gown myself. I also had planned on adding my own train. My father advised against me trying to clean them myself and really wanted to contribute to the wedding and so he decided to take care of the cost. We couldn't afford very much at all – getting it cleaned it was a huge expense for us to begin with. Then, the idea of getting the gown bustled – even though it was really needed, the cost again was concerning…. But, we went ahead and did it and the ladies at Five Star assured me that everything would be beautiful and it would look perfect.
A few days later, I called Five Stars wedding department and ended up in tears. I found out that my wedding dress would more than likely would not fit due to Medication and weight gain. The last time I taken this medication for a week I gained over 20 pounds and even though the medication was extremely necessary, it scared me to no end. I was going to have to take the medication for at least a month – all the way to my wedding day. I am Already extremely Self-conscious about my weight inside – to gain even more weight really freaked me out. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Nicole
Wedding:
4/14/2013
5.0/5.0
Absolutely amazing! I bought my wedding dress through preowned wedding dresses website. It was my dream dress, a Vera Wang! I wasn't sure where to get it altered and saw the reviews for Five Star. I was still a little unsure, but after my first visit all my worries were put to rest! These ladies know what they are doing and they are so nice! They cater to you every minute you are they! I got so many compliments on my dress! They even made a diagram for my bustle and it was so easy to follow! Thank you ladies again for everything! I couldn't be happier!
Absolutely amazing! I bought my wedding dress through preowned wedding dresses website. It was my dream dress, a Vera Read more...
Absolutely amazing! I bought my wedding dress through preowned wedding dresses website. It was my dream dress, a Vera Wang! I wasn't sure where to get it altered and saw the reviews for Five Star. I was still a little unsure, but after my first visit all my worries were put to rest! These ladies know what they are doing and they are so nice! They cater to you every minute you are they! I got so many compliments on my dress! They even made a diagram for my bustle and it was so easy to follow! Thank you ladies again for everything! I couldn't be happier! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Jennifer
Wedding:
3/10/2013
5.0/5.0
All of the staff were really friendly and involved, asking exactly what I want and what I planned to do in the dress. I brought my dress to them and they did a beautiful job altering it to the perfect length to dance in. The bustle was a little tricky because the fabric was delicate, but it ended up perfect.
My mom's a hard to fit body type, and we were really concerned with how to fit her. The girls said to just find a dress we liked and they'd make it work for her. So we bought a size 24 dress we loved for my size 20 mom and it ended up beautiful. They even took into account that she walks with a cane and adjusted the length so it wouldn't be a tripping hazard.
And the best part was that they remembered us every time we came into the store!
The best possible experience with an alterations shop I could've hoped for.
All of the staff were really friendly and involved, asking exactly what I want and what I planned to do in the dress. I Read more...
All of the staff were really friendly and involved, asking exactly what I want and what I planned to do in the dress. I brought my dress to them and they did a beautiful job altering it to the perfect length to dance in. The bustle was a little tricky because the fabric was delicate, but it ended up perfect.
My mom's a hard to fit body type, and we were really concerned with how to fit her. The girls said to just find a dress we liked and they'd make it work for her. So we bought a size 24 dress we loved for my size 20 mom and it ended up beautiful. They even took into account that she walks with a cane and adjusted the length so it wouldn't be a tripping hazard.
And the best part was that they remembered us every time we came into the store!
The best possible experience with an alterations shop I could've hoped for. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anna
Wedding:
12/28/2012
5.0/5.0
SO I am having my wedding in San Antonio (where I grew up) but live in NYC. I came to San Antonio and really only had time for one fitting. I had never tried my dress before, and it was a month and a half before the ceremony. I went to another cleaners who told me my dress wouldn't fit over my hips, was too small, i was too fat, and would have to get a new dress and sell it on ebay. I panicked and was a total mess until someone told us to come here. These people are AMAZING! They calmed me down, told me it would be no problem, in 30 minutes they had let out the seam and the dress was on my body and fit perfectly. They did the alterations and my mom flew up to NYC with the dress last week for bridal portraits, and it was perfect! One fitting was all it took. They comforted me, listened, and more than that did an EXCELLENT job on a short time frame. If you are a bride having any type of issue with your dress, even on a time crunch, this is the place to go! Thank you so much Five Star!
SO I am having my wedding in San Antonio (where I grew up) but live in NYC. I came to San Antonio and really only had time Read more...
SO I am having my wedding in San Antonio (where I grew up) but live in NYC. I came to San Antonio and really only had time for one fitting. I had never tried my dress before, and it was a month and a half before the ceremony. I went to another cleaners who told me my dress wouldn't fit over my hips, was too small, i was too fat, and would have to get a new dress and sell it on ebay. I panicked and was a total mess until someone told us to come here. These people are AMAZING! They calmed me down, told me it would be no problem, in 30 minutes they had let out the seam and the dress was on my body and fit perfectly. They did the alterations and my mom flew up to NYC with the dress last week for bridal portraits, and it was perfect! One fitting was all it took. They comforted me, listened, and more than that did an EXCELLENT job on a short time frame. If you are a bride having any type of issue with your dress, even on a time crunch, this is the place to go! Thank you so much Five Star! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
t
Wedding:
7/1/2012
5.0/5.0
Awesome customer sevice! I used them for my entire bridal party. They were able to even do alterations and pressing on my guest that came in to town the day before my wedding. The staff was super helpful and kind. I am taking my gown back for it to be cleaned and boxed here no doubt.
Awesome customer sevice! I used them for my entire bridal party. They were able to even do alterations and pressing on my Read more...
Awesome customer sevice! I used them for my entire bridal party. They were able to even do alterations and pressing on my guest that came in to town the day before my wedding. The staff was super helpful and kind. I am taking my gown back for it to be cleaned and boxed here no doubt. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Beth Ann
Wedding:
6/9/2012
5.0/5.0
My daughter wore my wedding dress which had been designed by my mother and grandmother who were both professional quality seamstresses. Five Star cleaned and preserved the dress and did a superb job. This dress was silk with re-embroidered Alencon lace and hand beading. Their service was outstanding!!
My daughter wore my wedding dress which had been designed by my mother and grandmother who were both professional quality Read more...
My daughter wore my wedding dress which had been designed by my mother and grandmother who were both professional quality seamstresses. Five Star cleaned and preserved the dress and did a superb job. This dress was silk with re-embroidered Alencon lace and hand beading. Their service was outstanding!! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
2+ years ago
5.0/5.0
I had my gown cleaned and press here and i couldnt be happier!!! They have Great customer service and i WILL use them in the future!!! =)
I had my gown cleaned and press here and i couldnt be happier!!! They have Great customer service and i WILL use them in Read more...
I had my gown cleaned and press here and i couldnt be happier!!! They have Great customer service and i WILL use them in the future!!! =) Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
2+ years ago
5.0/5.0
Took my gown in to be cleaned and pressed before the big day. They were very friendly, had reasonable prices, and best of all the service was excellent. Will definitely go back to get my gown preserved.
Took my gown in to be cleaned and pressed before the big day. They were very friendly, had reasonable prices, and best of Read more...
Took my gown in to be cleaned and pressed before the big day. They were very friendly, had reasonable prices, and best of all the service was excellent. Will definitely go back to get my gown preserved. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Kristin
Wedding:
2/26/2011
5.0/5.0
We had the dress altered. The ladies here were very easy to work with and very professional. The spoke english a great plus!!
We had the dress altered. The ladies here were very easy to work with and very professional. The spoke english a great Read more...
We had the dress altered. The ladies here were very easy to work with and very professional. The spoke english a great plus!! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Ashley
Wedding:
3/3/2010
5.0/5.0
I took my dress here to be pressed less than 2 weeks before my wedding. I thought the price was reasonable (compared to the few other places I called) and I was very pleased with the service I got. I can't remember her name but I think it was the manager who greeted me when I brought my dress in and she was so nice and explained to me how they would be pressing the dress and offered to steam my veil as well. I was nervous turning my beloved dress over to anyone but after meeting her, I felt comfortable. Great customer service is sometimes hard to find these days, so I greatly appreciate it when I encounter it. My dress needs to be cleaned now and I will probably take it to them.
I took my dress here to be pressed less than 2 weeks before my wedding. I thought the price was reasonable (compared to Read more...
I took my dress here to be pressed less than 2 weeks before my wedding. I thought the price was reasonable (compared to the few other places I called) and I was very pleased with the service I got. I can't remember her name but I think it was the manager who greeted me when I brought my dress in and she was so nice and explained to me how they would be pressing the dress and offered to steam my veil as well. I was nervous turning my beloved dress over to anyone but after meeting her, I felt comfortable. Great customer service is sometimes hard to find these days, so I greatly appreciate it when I encounter it. My dress needs to be cleaned now and I will probably take it to them. Read less
Services Used: Dress & Attire
Bg15
mrshuff
Wedding:
9/19/2009
5.0/5.0
Five Star Wedding Gown Specialists did a great job altering my wedding dress. I just can't say enough great things about this place! They are reasonably priced and perform quality work. My bustle was beautiful and everything was done in a timely manner!
Five Star Wedding Gown Specialists did a great job altering my wedding dress. I just can't say enough great things about Read more...
Five Star Wedding Gown Specialists did a great job altering my wedding dress. I just can't say enough great things about this place! They are reasonably priced and perform quality work. My bustle was beautiful and everything was done in a timely manner! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
2+ years ago
5.0/5.0
I used Five Star Wedding Gown Specialists back in 2007 for all of my alteartions and cleaning of my gown before my wedding day. I was so impressed then, and just resently here in 2012 i used them for my preservation.I was so worried that my gown was beyond repair because i took so long to bring it in, but when i got here i was so pleased to see the Manager was still the same person that help me then and she remembered me and my wedding gown. She reassured me that it is never to late to get your gown cleaned and preserved. She was right my gown looked just as it did when i forst bought it maybe even better.

Stacy
I used Five Star Wedding Gown Specialists back in 2007 for all of my alteartions and cleaning of my gown before my wedding Read more...
I used Five Star Wedding Gown Specialists back in 2007 for all of my alteartions and cleaning of my gown before my wedding day. I was so impressed then, and just resently here in 2012 i used them for my preservation.I was so worried that my gown was beyond repair because i took so long to bring it in, but when i got here i was so pleased to see the Manager was still the same person that help me then and she remembered me and my wedding gown. She reassured me that it is never to late to get your gown cleaned and preserved. She was right my gown looked just as it did when i forst bought it maybe even better.

Stacy Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Norma
Wedding:
9/29/2012
4.6/5.0
I had my wedding dress pressed prior to my wedding and was very pleased with the results. I returned after my wedding to have it dry cleaned and preserved. Staff are very professional and cordial. I would recommend them to anyone wanting their dress to be handled with utmost care.
I had my wedding dress pressed prior to my wedding and was very pleased with the results. I returned after my wedding to Read more...
I had my wedding dress pressed prior to my wedding and was very pleased with the results. I returned after my wedding to have it dry cleaned and preserved. Staff are very professional and cordial. I would recommend them to anyone wanting their dress to be handled with utmost care. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
cheri20
Wedding:
6/19/2009
3.3/5.0
I took my dress to get taken in and my petit coat had to be taken in so much little things. but when I got my dress it had a thread going up the side like very wide and i wasnt sure if i can just pull it out or if she even finished doing my dress so i had to take it back in and this is a very far location from where i was staying and when i got my dress it still didnt feel like it was taken in alot of places like it was suppost to be it and it came out to alot of money but i think i was more excited when i tried the dress on and she had all these pins in it and made it fit me prefect but when i got it, it was like ok. But im not a complainer im a really easy going girl and i still worked that dress good so its ok.
I took my dress to get taken in and my petit coat had to be taken in so much little things. but when I got my dress it had Read more...
I took my dress to get taken in and my petit coat had to be taken in so much little things. but when I got my dress it had a thread going up the side like very wide and i wasnt sure if i can just pull it out or if she even finished doing my dress so i had to take it back in and this is a very far location from where i was staying and when i got my dress it still didnt feel like it was taken in alot of places like it was suppost to be it and it came out to alot of money but i think i was more excited when i tried the dress on and she had all these pins in it and made it fit me prefect but when i got it, it was like ok. But im not a complainer im a really easy going girl and i still worked that dress good so its ok. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Sheila
Wedding:
5/11/2013
0.0/5.0
After the great reviews I took my daughter's prom dress to 5 Star Wedding Gown Specialists to have it cleaned. The lady at the store was concerned about their ability to clean the gown due to the delicate bead work on the gown and the color of the beads. All of these beads were present on the gown when I took it to the store and left it in their care. I was called by the store and told they could not do the cleaning on the gown,that they looked at it and could not remove the skirt from the gown to clean and thus preserve the bead work. When I picked up the gown as I placed it in the car I noticed 2 of these particular beads were gone,with threads hanging from the site where the beads had been,non of the mesh the beads attatched to was frayed or damaged so it was not from stress due to wear. When I went back in the store I was told they were always gone and it was my fault. I went home and called the store and asked them to please look for these beads as they cleaned. When I again contacted the owner of the store I was told the beads were not found and that the store had was not responsible because they did nothing to my dress. The owner stated it was on the invoice the dress had stains and loose beads. I never saw anything but my contact info on the invoice because they did not know if they could do the work. I was really appalled at how unprofessional this business was. They obviously removed the beads to see if they could work on the dress as shown by no pull on the supporting material and the treads hanging from the site of the lost beads. I would have not had a problem if they would have been honest and upfront with me. Be VERY wary if you plan on using this company. Good luck finding someone to care for your delicate garments. I plan on contacting the shop in Dallas where we purchased the gown for assistance.
After the great reviews I took my daughter's prom dress to 5 Star Wedding Gown Specialists to have it cleaned. The lady at Read more...
After the great reviews I took my daughter's prom dress to 5 Star Wedding Gown Specialists to have it cleaned. The lady at the store was concerned about their ability to clean the gown due to the delicate bead work on the gown and the color of the beads. All of these beads were present on the gown when I took it to the store and left it in their care. I was called by the store and told they could not do the cleaning on the gown,that they looked at it and could not remove the skirt from the gown to clean and thus preserve the bead work. When I picked up the gown as I placed it in the car I noticed 2 of these particular beads were gone,with threads hanging from the site where the beads had been,non of the mesh the beads attatched to was frayed or damaged so it was not from stress due to wear. When I went back in the store I was told they were always gone and it was my fault. I went home and called the store and asked them to please look for these beads as they cleaned. When I again contacted the owner of the store I was told the beads were not found and that the store had was not responsible because they did nothing to my dress. The owner stated it was on the invoice the dress had stains and loose beads. I never saw anything but my contact info on the invoice because they did not know if they could do the work. I was really appalled at how unprofessional this business was. They obviously removed the beads to see if they could work on the dress as shown by no pull on the supporting material and the treads hanging from the site of the lost beads. I would have not had a problem if they would have been honest and upfront with me. Be VERY wary if you plan on using this company. Good luck finding someone to care for your delicate garments. I plan on contacting the shop in Dallas where we purchased the gown for assistance. Read less
Services Used: Dress & Attire
Five Star Wedding Gown Specialists - gown care responded with the following comments:

In response to Sheila’s review,

We here at Five Star Wedding Gown Specialists, would like to apologize for any miscommunication you may have experienced with our process.
We appreciate your feedback and will take every review good or bad into consideration. We value and believe there are endless ways to improve our service.
Unfortunately, in your case, we were unable to provide you with any of our cleaning services with this particular gown. We based our professional decision in reference to the gowns Designer label instructions, located inside; it advised “do not clean” it will
jeopardize your gowns unique painted copper color sequins.
We immediately called to inform you of the situation within the hour of drop off, thus it weren’t at all necessary to do a “bleed test” on your gown, as it’s implied in your review.
The label itself determines the decision.
We pride ourselves on honesty and upfront service. For your peace of mind, upon dropping off your gown we provide you with an invoice, included a full written inspection on the gown, with your signature. To ensure we have an open understanding on the pre worn gowns condition upon drop off, which every client of ours receives a copy. Again we do apologize for the miscommunication we may have had.
Here at Five Star Wedding Gown Specialists, we are sadden to have had to turn away any gowns, but if we truly feel the process could compromise the integrity of your beloved dress, we as a company are not comfortable gambling with our client’s dearest items.
We would be delighted to one day have you as a customer officially, maybe in the event you have another gown that needs our specialists service.
Warmest Regards,

-Five Star Wedding Gown Specialists

DEALS

$25 off Pre-Paid Gown Preservation
Get Deal
Promo Code: FSWGPV1   $25 Value
For our brides who found out about us or our services on Wedding Wire and are wanting to preserve your gown forever, we have a promotion for $25 off Pre-Paid Gown Preservation. This is truly one of the best gifts a bride can receive or give herself to ensure that her special memories are preserved for future generations.
Deal #WWf83074a41d8a1880
220x220_1393951651584-bannertopind
$10 off Wedding Gown Pressing
Get Deal
Promo Code: FSWGPR1   $10 Value
For brides who found us or heard about our services on Wedding Wire, here is a coupon for $10 off Wedding Gown Pressing so that you (and your gown) will be the talk of the town.
Deal #WW5c2b8f3c14373a08
220x220_1393955077162-fswgs14image0172rgbrunningcouple

MAP

 
9606 Huebner Road, San Antonio, TX 78240 See On Map
Thanks for visiting the vendor listing for Five Star Wedding Gown Specialists - gown care
Please let this vendor know that you found them on the WeddingWire Network.
Ww_logo
 
220x220_1393955077162-fswgs14image0172rgbrunningcouple