Floral Works and Decor

San Diego , CA


San Diego, CA US
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out of 5.0
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Ana was very unresponsive and unhelpful when we worked with her. Two weeks before the wedding, she would not return the dozen phone calls I made to her to go over the arrangements we needed for the wedding. We were supposed to have a mock up made to approve, and she even stood us up the week before the wedding! When she finally did meet with us, the mock up was only half made. She was supposed to have an arrangement with roses and dangling candles, with feather plumbs coming out the top. Well, she didn't have all the correct flowers, the candles weren't there, and she hadn't even ordered the feathers yet. so I was made to approve an arrangement that looked nothing like what we had talked about. although at the actual wedding all the guests said the flowers were beautiful, they weren't what i had wanted. If Ana had actually made the arrangement ahead of time, it could have been corrected.

also, i found Ana because of a picture in a magazine of a bouquet she made with white feathers and roses. I asked for the EXACT bouquet for me, and paid quite a bit for it. She forgot to put rhinestones on the bouquet (the handle was supposed to be encrusted with it) and the feathers in the bouquet looked like they were plucked from a duck instead of the ostrich plums in the pictures. The picture was an ACTUAL BOUQUET SHE MADE, so I was very upset when my "duplicate" was nothing, nothing, like the original.
Services Used: Flowers
I worked with Ana for our wedding flowers in July 2010. She provided us with centerpieces for our Rehearsal Dinner as well as all the flowers (centerpieces, bouquet, corsages, boutonnieres, flower girl bouquet, etc) for the actual wedding. Our wedding reception was at the Manchester Grand Hyatt, and Ana also provided the chair covers and table overlays for our ballroom space.

I'm really conflicted about my experience with Floral Works and Decor. I absolutely LOVED my wedding flowers. When I first met with Ana she took what I liked and ran with it. We are kind of a traditional couple and we wanted nice colorful flowers but nothing odd or outrageous. We didn't have any specific flower types picked out, just a general color scheme. Ana filled in the gaps by reading my personality and gauging what I would like. We agreed on the flowers and design, and she delivered exactly what I had pictured. The ballroom looked fabulous and classy. The flowers were beautiful. Ana offered me a great price and a 10% discount if I paid up front in cash/check, which I did.

All that being said, here is my beef with Ana. She is extremely popular and busy, thus it was really hard to communicate with her. WHEN she responds to emails that was great, but I would go months trying to get a hold of her via phone and email with no response. Several times we had meetings scheduled and she canceled at the last minute. Never at any point was I worried that my wedding flowers would suck, I was confident in her service and I knew she would be there with exactly what we wanted. However, it was awfully frustrating trying to tie up details when I couldn't get a chance to talk to her.

To top it all off, it turns out that (because I paid in advance) she owes us money back because we ended up needing fewer centerpieces (and fewer chair covers and table overlays) than anticipated. I have been trying to get in touch with her for three months regarding a refund payment. On at least two occasions she acknowledged that she did in fact owe us money and that she would get the check in the mail. Still no check.

Overall, my wedding flowers were awesome, and Ana is a delight to work with in person. I only wish she could have made this a 5 star experience for me by being more accessible to her clients and paying more attention to the business aspect of her services.
Services Used: Flowers
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