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(5)

Four Points by Sheraton Chicago O'Hare

Schiller Park , IL
CONTACT US
CONTACT US

LOCATION

10249 W Irving Park Road
Schiller Park, IL US 60176 (map)

PHONE

847-671-6000

WEBSITE

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Wedding Venue

REVIEWS

4.9
out of 5.0
4.9/5.0
4.9/5.0
4.8/5.0
5.0/5.0
4.9/5.0
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Marina
Wedding:
8/9/2014
5.0/5.0
Let me be 100% clear. This rating is for the Mirage Banquet Center. Working with Violeta, Ula, and the rest of the banquet staff was INCREDIBLE. They worked with us on every little detail for the wedding, rehearsal dinner, and Sunday morning brunch.
As for the Four Points Sheraton-O'Hare, it was TERRIBLE. DO NOT USE THAT HOTEL. My suggestion is to use the Mirage Banquet for events, but have your guests stay elsewhere. We had problem after problem after problem with the hotel. They lost and changed some of my guests' reservations and removed them from our block. They did not pass out the hospitality bags, even though we reminded them multiple times and ended up going behind the desk and passing them out ourselves. There were room issues with housekeeping, maintenance, and the main desk screwing things up.
The main issue happened the night before my wedding. I was steaming my wedding dress and leaned back on the table in the conference room (one of the 15 or so tables that were connected to make one large conference table) and it collapsed... ON ME. The table did not stand on its own and when it was interlocked with the other tables, it was never locked, which means that it was precariously leaning into the other tables, just waiting for any bit of pressure to knock it over. I ended up in the ER until 6am on my wedding day. The hotel was pretty much completely unhelpful in terms of it management (the banquet staff was INCREDIBLE). The manager has no idea what is happening in his hotel and called one of my guests a liar when I explained some of the issues that had occurred AND tried to blame the banquet staff for things that did NOT have anything to do with them. I am SO upset and if the banquet staff hadn't been as amazing as they were, my wedding would have been completely ruined.
Let me be 100% clear. This rating is for the Mirage Banquet Center. Working with Violeta, Ula, and the rest of the banquet Read more...
Let me be 100% clear. This rating is for the Mirage Banquet Center. Working with Violeta, Ula, and the rest of the banquet staff was INCREDIBLE. They worked with us on every little detail for the wedding, rehearsal dinner, and Sunday morning brunch.
As for the Four Points Sheraton-O'Hare, it was TERRIBLE. DO NOT USE THAT HOTEL. My suggestion is to use the Mirage Banquet for events, but have your guests stay elsewhere. We had problem after problem after problem with the hotel. They lost and changed some of my guests' reservations and removed them from our block. They did not pass out the hospitality bags, even though we reminded them multiple times and ended up going behind the desk and passing them out ourselves. There were room issues with housekeeping, maintenance, and the main desk screwing things up.
The main issue happened the night before my wedding. I was steaming my wedding dress and leaned back on the table in the conference room (one of the 15 or so tables that were connected to make one large conference table) and it collapsed... ON ME. The table did not stand on its own and when it was interlocked with the other tables, it was never locked, which means that it was precariously leaning into the other tables, just waiting for any bit of pressure to knock it over. I ended up in the ER until 6am on my wedding day. The hotel was pretty much completely unhelpful in terms of it management (the banquet staff was INCREDIBLE). The manager has no idea what is happening in his hotel and called one of my guests a liar when I explained some of the issues that had occurred AND tried to blame the banquet staff for things that did NOT have anything to do with them. I am SO upset and if the banquet staff hadn't been as amazing as they were, my wedding would have been completely ruined. Read less
Services Used: Catering, Flowers, Wedding Planning, Rehearsal Dinner, Transportation, Wedding Venue
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Agnes
Wedding:
10/6/2012
5.0/5.0
Food was delicious. Service was great - Violet is amazing. She gave us great deals and worked with our budget. Can't say enough good things about the service. The room was set up beautifully.
Food was delicious. Service was great - Violet is amazing. She gave us great deals and worked with our budget. Can't say Read more...
Food was delicious. Service was great - Violet is amazing. She gave us great deals and worked with our budget. Can't say enough good things about the service. The room was set up beautifully. Read less
Services Used: Wedding Venue
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Maria
Wedding:
5/21/2011
5.0/5.0
The Four Points Sheraton Hotel and Mirage Restaurant were used for our reception venue as well as a hotel venue for out of town guests and overnight stays after our wedding. We can't say enough as to how our wedding was beautifully managed by the Mirage Banquet and Four Points Sheraton staff. Jimmy Fountalis (manager and part banquet owner) and Beata Cuber (asst. manager) went above and beyond our expectations. For the cost of the wedding (all-inclusive!) reception, we believe that we received twice even three times more of the value that we had paid for. With an unbelievable 5 hour open bar with premium top shelf liqour service, our guests were served like royalty throughout the reception. We had a seven course meal and near-midnight pizzas as well! We could have not expected a better reception and all our guests were amazed at how beautiful the Grand Ballroom was decorated! We whole heartedly recommend Four Points Sheraton -Mirage Banquet for ANY occassion!
The Four Points Sheraton Hotel and Mirage Restaurant were used for our reception venue as well as a hotel venue for out of Read more...
The Four Points Sheraton Hotel and Mirage Restaurant were used for our reception venue as well as a hotel venue for out of town guests and overnight stays after our wedding. We can't say enough as to how our wedding was beautifully managed by the Mirage Banquet and Four Points Sheraton staff. Jimmy Fountalis (manager and part banquet owner) and Beata Cuber (asst. manager) went above and beyond our expectations. For the cost of the wedding (all-inclusive!) reception, we believe that we received twice even three times more of the value that we had paid for. With an unbelievable 5 hour open bar with premium top shelf liqour service, our guests were served like royalty throughout the reception. We had a seven course meal and near-midnight pizzas as well! We could have not expected a better reception and all our guests were amazed at how beautiful the Grand Ballroom was decorated! We whole heartedly recommend Four Points Sheraton -Mirage Banquet for ANY occassion! Read less
Services Used: Wedding Venue
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Roberta
Wedding:
9/10/2010
5.0/5.0
If you are looking for a GREAT deal with great food, and excellent service I would highly recommend this place!
If you are looking for a GREAT deal with great food, and excellent service I would highly recommend this place!
If you are looking for a GREAT deal with great food, and excellent service I would highly recommend this place! Read less
Services Used: Wedding Venue
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Kristy
Wedding:
7/16/2010
4.5/5.0
We worked with Beata and for the most part she was very helpful and willing to do whatever we wanted to make our day about us. The only problems I had were that as the day drew closer, the wedding coordinator I had been dealing with the whole time I was planning, was off for most of the week before the wedding, so all last minute details I had to talk to someone else, which turned out fine, but still disconcerning. Also, the hotel is not very helpful in booking people in room blocks, you need to be very specific with them. Aside from all that, the ceremony and reception went wonderful, the food was delicious and better than anyone expected! Someone was always around if we needed anything.
We worked with Beata and for the most part she was very helpful and willing to do whatever we wanted to make our day about Read more...
We worked with Beata and for the most part she was very helpful and willing to do whatever we wanted to make our day about us. The only problems I had were that as the day drew closer, the wedding coordinator I had been dealing with the whole time I was planning, was off for most of the week before the wedding, so all last minute details I had to talk to someone else, which turned out fine, but still disconcerning. Also, the hotel is not very helpful in booking people in room blocks, you need to be very specific with them. Aside from all that, the ceremony and reception went wonderful, the food was delicious and better than anyone expected! Someone was always around if we needed anything. Read less
Services Used: Wedding Venue

MAP

 
10249 W Irving Park Road, Schiller Park, IL 60176 See On Map
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