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Francesca's Bridal

Nottingham , MD

LOCATION

7718 Belair Road
Nottingham, MD US 21236 (map)

PHONE

410-882-5050

WEBSITE

View website
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ABOUT US

Francesca’s Bridal Salon is a full service salon, offering brides and grooms the most up-to-date look with an unique collection of dresses and tuxedos to accommodate them and their... Read more
Francesca’s Bridal Salon is a full service salon, offering brides and grooms the most up-to-date look with an unique collection of dresses and tuxedos to accommodate them and their party. Our trained and experienced consultants will assist you in an intimate and relaxed setting. Our talented seamstresses personalize your fit and customize to your taste, making each dress your “very own”. Read less
Dress & Attire

PHOTOS

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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
What accessories do you provide?
Hair Accessories, Jewelry, Shoes, Veils

REVIEWS

4.5
out of 5.0
4.5/5.0
4.5/5.0
4.5/5.0
4.4/5.0
4.5/5.0
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melanie
Wedding:
7/12/2014
5.0/5.0
I bought my wedding dress from Francesca's and it was such a wonderful experience. Francesca worked with me herself and is amazing. She is very good at finding things that look great on your body type. She is so patient and not pushy at all, which I experienced at other bridal shops. She also fitted my mom for her dress which was stunning! The dresses are beautiful and one of a kind!
I bought my wedding dress from Francesca's and it was such a wonderful experience. Francesca worked with me herself and is Read more...
I bought my wedding dress from Francesca's and it was such a wonderful experience. Francesca worked with me herself and is amazing. She is very good at finding things that look great on your body type. She is so patient and not pushy at all, which I experienced at other bridal shops. She also fitted my mom for her dress which was stunning! The dresses are beautiful and one of a kind! Read less
Services Used: Dress & Attire
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Krista Kaiser
Wedding:
6/7/2014
5.0/5.0
I cannot say enough about Francesca's Bridal. I never even thought of going there until my Wedding Planner suggested it. It isn't in an area where I'd expect to find high-end designer gowns. I'm so glad I went.

We arrived for our appointment 2 days after Christmas. I had to take advantage of all of my Bridesmaids being in town for the holidays. Francesca herself personally helped me. I am in the fashion industry. I've been a buyer and a sales rep for high end swimwear and surf apparel for over 13 years so I really have high expectations on service and selection. Francesca BLEW ME AWAY. Clearly she is an expert and literally after suggesting 3 gowns and analyzing my body language, taste level and style, she had me in a $7,000 Badgley Mischka gown that was MY GOWN - only I didn't know it yet. We paraded out to my party where my sister immediately cried and when they flipped the lights off (We're having a black tie evening wedding at Ravens Stadium) the whole salon went "OOOOHHH!!!!"

But I had to be sure. My gals and I trekked up to NYC to the "typical" places. What a joke - and what junk. At least we had awesome food and did some sight seeing. We got back into Baltimore at 11:00pm on a Friday night and I was back at Francesca's at 10am the next morning. She put me back in my Badgley Mischka gown, got me in the shoes and the veil and I had "my moment". I cried - my bridal party cried and we just knew it was the one. We were all offered champagne in crystal flutes and I HAD to get my photo with my fairy godmother, Francesca! I wanted to write this review online so sophisticated and discerning brides know where to go. There is nothing like the service, sophistication, professionalism and industry knowledge that is offered at Francesca's anywhere else - not even in NYC!
I cannot say enough about Francesca's Bridal. I never even thought of going there until my Wedding Planner suggested it. Read more...
I cannot say enough about Francesca's Bridal. I never even thought of going there until my Wedding Planner suggested it. It isn't in an area where I'd expect to find high-end designer gowns. I'm so glad I went.

We arrived for our appointment 2 days after Christmas. I had to take advantage of all of my Bridesmaids being in town for the holidays. Francesca herself personally helped me. I am in the fashion industry. I've been a buyer and a sales rep for high end swimwear and surf apparel for over 13 years so I really have high expectations on service and selection. Francesca BLEW ME AWAY. Clearly she is an expert and literally after suggesting 3 gowns and analyzing my body language, taste level and style, she had me in a $7,000 Badgley Mischka gown that was MY GOWN - only I didn't know it yet. We paraded out to my party where my sister immediately cried and when they flipped the lights off (We're having a black tie evening wedding at Ravens Stadium) the whole salon went "OOOOHHH!!!!"

But I had to be sure. My gals and I trekked up to NYC to the "typical" places. What a joke - and what junk. At least we had awesome food and did some sight seeing. We got back into Baltimore at 11:00pm on a Friday night and I was back at Francesca's at 10am the next morning. She put me back in my Badgley Mischka gown, got me in the shoes and the veil and I had "my moment". I cried - my bridal party cried and we just knew it was the one. We were all offered champagne in crystal flutes and I HAD to get my photo with my fairy godmother, Francesca! I wanted to write this review online so sophisticated and discerning brides know where to go. There is nothing like the service, sophistication, professionalism and industry knowledge that is offered at Francesca's anywhere else - not even in NYC! Read less
Services Used: Dress & Attire
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Lindsay
Wedding:
5/24/2014
5.0/5.0
I purchased my gown from Francesca's, and from my first appointment to my dress pick-up date, the ladies at Francesca's were consistently helpful and friendly. The salon is beautiful and their inventory is varied and gorgeous. My budget was $2,500, and I had plenty of dresses to choose from. The consultants listened to my ideas and selected options for me that matched my description, but they also encouraged me to try others that I might not have otherwise considered. It was one of these that I selected - the third dress I tried on. Everyone at Francesca's made me feel relaxed and comfortable each time I visited. Also, I was extremely impressed with the alterations done on my lace dress. They were flawless, and the bustle was beautiful and easy to manipulate. I wouldn't hesitate to recommend Francesca's!
I purchased my gown from Francesca's, and from my first appointment to my dress pick-up date, the ladies at Francesca's Read more...
I purchased my gown from Francesca's, and from my first appointment to my dress pick-up date, the ladies at Francesca's were consistently helpful and friendly. The salon is beautiful and their inventory is varied and gorgeous. My budget was $2,500, and I had plenty of dresses to choose from. The consultants listened to my ideas and selected options for me that matched my description, but they also encouraged me to try others that I might not have otherwise considered. It was one of these that I selected - the third dress I tried on. Everyone at Francesca's made me feel relaxed and comfortable each time I visited. Also, I was extremely impressed with the alterations done on my lace dress. They were flawless, and the bustle was beautiful and easy to manipulate. I wouldn't hesitate to recommend Francesca's! Read less
Services Used: Dress & Attire
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Helen
Wedding:
4/5/2014
5.0/5.0
Everyone we dealt with were very pleasant. We got my daughters dress here, the bridesmaid dresses and my dress mother of the bride.
Everyone we dealt with were very pleasant. We got my daughters dress here, the bridesmaid dresses and my dress mother of Read more...
Everyone we dealt with were very pleasant. We got my daughters dress here, the bridesmaid dresses and my dress mother of the bride. Read less
Services Used: Dress & Attire
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Ilene
Wedding:
11/30/2013
5.0/5.0
Amazing customer service! Loved Francesca and her staff. She showed us dresses that were only in our price range. Within a handful of dresses my daughter found her beautiful gown. She was done so quickly I had time to look for my gown on the same day. I too, found my dress within a couple I tried on. It was the easiest thing we did during the whole wedding planning process! Would highly recommend!
Amazing customer service! Loved Francesca and her staff. She showed us dresses that were only in our price range. Within a Read more...
Amazing customer service! Loved Francesca and her staff. She showed us dresses that were only in our price range. Within a handful of dresses my daughter found her beautiful gown. She was done so quickly I had time to look for my gown on the same day. I too, found my dress within a couple I tried on. It was the easiest thing we did during the whole wedding planning process! Would highly recommend! Read less
Services Used: Dress & Attire
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Shanna
Wedding:
11/30/2013
5.0/5.0
Francesca's was the first and last bridal boutique I visited! I told Francesca exactly what I was looking for and ended up picking the third dress I put on! The experience was nothing less than perfect! The client service was remarkable, the dress was magnificent and it was all so easy. I ended up bringing back my bridal party, grandmother and mother who all ended up with dresses from there!

You will not be disappointed!
Francesca's was the first and last bridal boutique I visited! I told Francesca exactly what I was looking for and ended up Read more...
Francesca's was the first and last bridal boutique I visited! I told Francesca exactly what I was looking for and ended up picking the third dress I put on! The experience was nothing less than perfect! The client service was remarkable, the dress was magnificent and it was all so easy. I ended up bringing back my bridal party, grandmother and mother who all ended up with dresses from there!

You will not be disappointed! Read less
Services Used: Dress & Attire
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Ashley
Wedding:
10/19/2013
5.0/5.0
Amazing shop and down to earth people who really care about your needs
Amazing shop and down to earth people who really care about your needs
Amazing shop and down to earth people who really care about your needs Read less
Services Used: Dress & Attire
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angela
Wedding:
10/19/2013
5.0/5.0
Francescas has always been my go-to place for attire for any formal event. I first discovered the boutique in 2003, in highschool where I purchased my prom gown; Now I returned to find the most important dress of all..my wedding dress! This shop has the most beautiful dresses and such a variety to choose from. The staff are outstanding. I worked with Jerry in particular and I couldnt say enough nice things about her. She made me feel so important and special, I almost felt like family. Having such a great experience has definitely made my upcoming wedding more special and I would reccommend Francesca's to everyone!
Francescas has always been my go-to place for attire for any formal event. I first discovered the boutique in 2003, in Read more...
Francescas has always been my go-to place for attire for any formal event. I first discovered the boutique in 2003, in highschool where I purchased my prom gown; Now I returned to find the most important dress of all..my wedding dress! This shop has the most beautiful dresses and such a variety to choose from. The staff are outstanding. I worked with Jerry in particular and I couldnt say enough nice things about her. She made me feel so important and special, I almost felt like family. Having such a great experience has definitely made my upcoming wedding more special and I would reccommend Francesca's to everyone! Read less
Services Used: Dress & Attire
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Erica R.
Wedding:
10/12/2013
5.0/5.0
I went to Francesca's because a couple of my friends bought their wedding gowns there and all of them were beautiful. The staff is very friendly and helpful. The have a good selection of dresses by good designers. The first dress I tried on was the one that I ended up buying. I will recommend any future brides to get their dress here.
I went to Francesca's because a couple of my friends bought their wedding gowns there and all of them were beautiful. The Read more...
I went to Francesca's because a couple of my friends bought their wedding gowns there and all of them were beautiful. The staff is very friendly and helpful. The have a good selection of dresses by good designers. The first dress I tried on was the one that I ended up buying. I will recommend any future brides to get their dress here. Read less
Services Used: Dress & Attire
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Jessie
Wedding:
9/14/2013
5.0/5.0
I bought my wedding gown and veil from Francesca's and I am in love! Francesca's was the first place I went to try on wedding dresses after my engagement and Brittany was my consultant. She was wonderful, sweet, and very helpful with the whole process since I was new to eveyrthing. Brittany made me feel comfortable while trying on dresses and offered great suggestions when I seemed to be torn between my decisions. The whole process of trying on gowns with the women in my family was everything it was supposed to be because of Francesca's and Brittany. Brittany also assisted me on another occasion with picking out my veil and some jewelry, and I couldn't be happier! I would recommend them to any bride. I also love the new renovations they have done to their dressing rooms!!
I bought my wedding gown and veil from Francesca's and I am in love! Francesca's was the first place I went to try on Read more...
I bought my wedding gown and veil from Francesca's and I am in love! Francesca's was the first place I went to try on wedding dresses after my engagement and Brittany was my consultant. She was wonderful, sweet, and very helpful with the whole process since I was new to eveyrthing. Brittany made me feel comfortable while trying on dresses and offered great suggestions when I seemed to be torn between my decisions. The whole process of trying on gowns with the women in my family was everything it was supposed to be because of Francesca's and Brittany. Brittany also assisted me on another occasion with picking out my veil and some jewelry, and I couldn't be happier! I would recommend them to any bride. I also love the new renovations they have done to their dressing rooms!! Read less
Services Used: Dress & Attire
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marie
Wedding:
8/24/2013
5.0/5.0
Hands down the best personal service we encountered. Jerry gave us her undiveded time. She has such a pleasant manor and was very informed about all aspects of the wedding. She knew the answers to all of my question. She goes beyond her job and treats you like a family member. The dresses are divine and had the best vaiety of styles and fabrics.

I highly reccommend Franchesca's

Jennifer
Hands down the best personal service we encountered. Jerry gave us her undiveded time. She has such a pleasant manor and Read more...
Hands down the best personal service we encountered. Jerry gave us her undiveded time. She has such a pleasant manor and was very informed about all aspects of the wedding. She knew the answers to all of my question. She goes beyond her job and treats you like a family member. The dresses are divine and had the best vaiety of styles and fabrics.

I highly reccommend Franchesca's

Jennifer Read less
Services Used: Dress & Attire
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Melinda
Wedding:
7/13/2013
5.0/5.0
I could not have asked for better service - didn't even realize owner was assisting me for mother of the groom dresses. Felt extremely comfortable with her. Shopped at 4 locations and they provided the best customer service.
I could not have asked for better service - didn't even realize owner was assisting me for mother of the groom dresses. Read more...
I could not have asked for better service - didn't even realize owner was assisting me for mother of the groom dresses. Felt extremely comfortable with her. Shopped at 4 locations and they provided the best customer service. Read less
Services Used: Dress & Attire
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Caroline
Wedding:
4/26/2013
5.0/5.0
I have been going to Franscesca's since high school for all my prom dresses, so of course I had to get my bridal gown from there. In Baltimore, there is no other place to go. They took so much time to help me find my dream gown and I could not be more thankful. They were able to work with me being in Florida between fittings and appointments. Brittany, Kara, and Francesca were all apart of my look for my day, and I could not have has a better team.
I have been going to Franscesca's since high school for all my prom dresses, so of course I had to get my bridal gown from Read more...
I have been going to Franscesca's since high school for all my prom dresses, so of course I had to get my bridal gown from there. In Baltimore, there is no other place to go. They took so much time to help me find my dream gown and I could not be more thankful. They were able to work with me being in Florida between fittings and appointments. Brittany, Kara, and Francesca were all apart of my look for my day, and I could not have has a better team. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
4/13/2013
5.0/5.0
Francesca provided wonderful service! After describing my vision and what I thought I wanted she pulled a dress that I would have never picked for myself. Upon trying it on, it was perfect! I purchased it right then and there. The experience was fun, relaxing, and not "sales focused." My bridesmaids got their dresses from here too! So happy with them!
Francesca provided wonderful service! After describing my vision and what I thought I wanted she pulled a dress that I Read more...
Francesca provided wonderful service! After describing my vision and what I thought I wanted she pulled a dress that I would have never picked for myself. Upon trying it on, it was perfect! I purchased it right then and there. The experience was fun, relaxing, and not "sales focused." My bridesmaids got their dresses from here too! So happy with them! Read less
Services Used: Dress & Attire
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Barbara
Wedding:
12/15/2012
5.0/5.0
Got my MOG dress at Francesca's and was thrilled with the service, seletion and helpfulness. I didn't go until October for a mid December wedding and was not sure they could help. Not only was Francesca helpful but I got a fabulous dress. Just back from the wedding and the amount of compliments I got were too numerous to count.
She was very patient with me, the alterations were great and done in a very timely fashion.

I would reccomend this shop to anyone who asked and as a matter of fact , did so this weekend at the wedding.
Got my MOG dress at Francesca's and was thrilled with the service, seletion and helpfulness. I didn't go until October for Read more...
Got my MOG dress at Francesca's and was thrilled with the service, seletion and helpfulness. I didn't go until October for a mid December wedding and was not sure they could help. Not only was Francesca helpful but I got a fabulous dress. Just back from the wedding and the amount of compliments I got were too numerous to count.
She was very patient with me, the alterations were great and done in a very timely fashion.

I would reccomend this shop to anyone who asked and as a matter of fact , did so this weekend at the wedding. Read less
Services Used: Dress & Attire
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Megan
Wedding:
12/1/2012
5.0/5.0
Both my mother and I found our gowns at Francesca's. I wasn't exactly sure of what I wanted but the staff, including Francesca were able to help me find the dress that was beyond my dreams. I felt amazing and looked amazing in my gown. My mother looked regal and stunning, as she should being the Mother of the Bride. The staff were friendly and genuinely interested in my wedding. Maria, the seamstress was able to shorten my dress without taking away from the beauty of the lace detailing at the bottom of my dress. Although it was one of the furthest drives for vendors, it was completely worth it. I would recommend Francesca's Bridal for any bride that wants to be treated with respect and individuality!
Both my mother and I found our gowns at Francesca's. I wasn't exactly sure of what I wanted but the staff, including Read more...
Both my mother and I found our gowns at Francesca's. I wasn't exactly sure of what I wanted but the staff, including Francesca were able to help me find the dress that was beyond my dreams. I felt amazing and looked amazing in my gown. My mother looked regal and stunning, as she should being the Mother of the Bride. The staff were friendly and genuinely interested in my wedding. Maria, the seamstress was able to shorten my dress without taking away from the beauty of the lace detailing at the bottom of my dress. Although it was one of the furthest drives for vendors, it was completely worth it. I would recommend Francesca's Bridal for any bride that wants to be treated with respect and individuality! Read less
Services Used: Dress & Attire
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Amber
Wedding:
11/10/2012
5.0/5.0
I really had the BEST experience at Francesca's. I am having a destination wedding and already bought my ceremony/reception dress at Betsy Robinson's-where I felt so pushed into buying that dress that I came so close to walking out just soley based on the fact that they wouldn't let me breathe! I bought a Kenneth Pool dress there during a sample sale for a great price, but I could have done without my saleswoman following my fmil and I around the salon saying I would never find a dress like it so don't even bother looking! Then when I had the dress on and my fmil and I were discussing whether or not to buy it, the saleswoman started pulling the other sales people out of their lunch break just to look at me and tell me how great I looked in the dress. It screamed desperation- "I need your commission!!" I needed a dress to wear for pictures the day after the wedding for our trash the dress session, and the Kenneth Pool silk taffeta just wouldn't work. I decided to try Francesca's after reading the good reviews on here, and I am so glad that I did. The salon is really out of the way for me to drive to, but for the service its well worth it!! From the moment I talked to my sales woman Gerri on the phone, I felt like I was a family member- not just a customer. The salon itself is gorgeous- and not too small or too big. They have a great selection of bridesmaids and motb dresses too. Gerri was very attentive to what I was looking for and encouraged me to pull anything from the racks that I liked. She made an effort to get to know me more personally, and we had a great conversation, making the whole experience a lot of fun. Gerri told me that no one at the salon works off of commission, so she wanted me to know that when she gives an opinion its only out of pure honesty of what she thinks looks flattering or not. She has great taste by the way!! Francesca made a point of being a part of every bride's experience while I was there, offering up opinions or even giving backround stories of the dresses and designers. I thought it was interesting to find out that Francesca is a seamstress, so her insight on how the dresses should fit is very helpful. Now when I go back for my fittings, accessories, etc the staff greets me with hugs and that wonderful "family" feel. I love the dress that I bought from Francescas so much (and is the one in the picture featured here!) that I will wear it when I get legally married here in the states before I leave for the destination wedding, not just for the TTD! I love my gown too much just to trash it :)
I really had the BEST experience at Francesca's. I am having a destination wedding and already bought my Read more...
I really had the BEST experience at Francesca's. I am having a destination wedding and already bought my ceremony/reception dress at Betsy Robinson's-where I felt so pushed into buying that dress that I came so close to walking out just soley based on the fact that they wouldn't let me breathe! I bought a Kenneth Pool dress there during a sample sale for a great price, but I could have done without my saleswoman following my fmil and I around the salon saying I would never find a dress like it so don't even bother looking! Then when I had the dress on and my fmil and I were discussing whether or not to buy it, the saleswoman started pulling the other sales people out of their lunch break just to look at me and tell me how great I looked in the dress. It screamed desperation- "I need your commission!!" I needed a dress to wear for pictures the day after the wedding for our trash the dress session, and the Kenneth Pool silk taffeta just wouldn't work. I decided to try Francesca's after reading the good reviews on here, and I am so glad that I did. The salon is really out of the way for me to drive to, but for the service its well worth it!! From the moment I talked to my sales woman Gerri on the phone, I felt like I was a family member- not just a customer. The salon itself is gorgeous- and not too small or too big. They have a great selection of bridesmaids and motb dresses too. Gerri was very attentive to what I was looking for and encouraged me to pull anything from the racks that I liked. She made an effort to get to know me more personally, and we had a great conversation, making the whole experience a lot of fun. Gerri told me that no one at the salon works off of commission, so she wanted me to know that when she gives an opinion its only out of pure honesty of what she thinks looks flattering or not. She has great taste by the way!! Francesca made a point of being a part of every bride's experience while I was there, offering up opinions or even giving backround stories of the dresses and designers. I thought it was interesting to find out that Francesca is a seamstress, so her insight on how the dresses should fit is very helpful. Now when I go back for my fittings, accessories, etc the staff greets me with hugs and that wonderful "family" feel. I love the dress that I bought from Francescas so much (and is the one in the picture featured here!) that I will wear it when I get legally married here in the states before I leave for the destination wedding, not just for the TTD! I love my gown too much just to trash it :) Read less
Services Used: Dress & Attire
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Cara
Wedding:
11/2/2012
5.0/5.0
We had a great experience with Francesca's Bridal. We worked specifically with Kara and I couldn't say nicer things about her!

I visited several bridal shops before finding my dress at Francesca's and at many places they rushed us through our appointment and were not helpful in helping me find "the one" - they were more focused on getting to the next sale.

At Francesca's, they helped pull dresses that I wanted, but also made recommendations. Kara actually pulled the dress I ended up choosing!

We used them for our bridesmaids dresses - which was great because they offer a bridesmaids month with discounts!

The week of our wedding was hurricane Sandy, and Francesca's opened on their day off to ensure all of our groomsmens were fitted.

I've had several friends choose Francesca's because of their service and they all have loved their experience! If you want to feel like a princess on your wedding day, but also treated like a personal friend - this is the place to go!
We had a great experience with Francesca's Bridal. We worked specifically with Kara and I couldn't say nicer things about Read more...
We had a great experience with Francesca's Bridal. We worked specifically with Kara and I couldn't say nicer things about her!

I visited several bridal shops before finding my dress at Francesca's and at many places they rushed us through our appointment and were not helpful in helping me find "the one" - they were more focused on getting to the next sale.

At Francesca's, they helped pull dresses that I wanted, but also made recommendations. Kara actually pulled the dress I ended up choosing!

We used them for our bridesmaids dresses - which was great because they offer a bridesmaids month with discounts!

The week of our wedding was hurricane Sandy, and Francesca's opened on their day off to ensure all of our groomsmens were fitted.

I've had several friends choose Francesca's because of their service and they all have loved their experience! If you want to feel like a princess on your wedding day, but also treated like a personal friend - this is the place to go! Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
10/6/2012
5.0/5.0
I had a short engagement, only 4 months to get everything done. Francesca's was the first and the last bridal shop that I entered! To my surprise and delight, I found my dress on my first visit. Francesca and her staff were very thorough and patient, making sure that I got exactly what I wanted. My dress was gorgeous and I felt so beautiful on my wedding day!! It was perfect!!
My bridesmaids got their dresses at Francesca's as well and were all very happy with the service and product they recieved too!
It is so nice and refreshing to have a business that cares about their customer! They made me feel like family!Each time I was there, the personal service was above and beyond. I had a great experience with Francesca's and would recommend them to anyone!
I had a short engagement, only 4 months to get everything done. Francesca's was the first and the last bridal shop that I Read more...
I had a short engagement, only 4 months to get everything done. Francesca's was the first and the last bridal shop that I entered! To my surprise and delight, I found my dress on my first visit. Francesca and her staff were very thorough and patient, making sure that I got exactly what I wanted. My dress was gorgeous and I felt so beautiful on my wedding day!! It was perfect!!
My bridesmaids got their dresses at Francesca's as well and were all very happy with the service and product they recieved too!
It is so nice and refreshing to have a business that cares about their customer! They made me feel like family!Each time I was there, the personal service was above and beyond. I had a great experience with Francesca's and would recommend them to anyone! Read less
Services Used: Dress & Attire
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April
Wedding:
10/5/2012
5.0/5.0
We walked in on a whim to see if they had any appointments available. Fracesca helped us right away. By my surprise I found my dress that day. The staff became more like friends towards the end of the process. My bridesmaids (all 8 of them) and tims groomsmen (all 7) all got their attire from Francesca's. They were so patient with all the girls along the way. I let the girls pick thier own dresses and Brittany and Kara did a fantastic job helping everyone! On the wedding day I noticed 2 tiny little spots on the back of the dress. On Brittany's day off which was her birthday she came all the way to Havre De Grace to clean it off to make sure it was perfect for me! Who does that? I can't say enough about how I loved everyone in the shop and how helpful everyone was. THANK YOU FOR PUTTING UP WITH ME! :) April
We walked in on a whim to see if they had any appointments available. Fracesca helped us right away. By my surprise I Read more...
We walked in on a whim to see if they had any appointments available. Fracesca helped us right away. By my surprise I found my dress that day. The staff became more like friends towards the end of the process. My bridesmaids (all 8 of them) and tims groomsmen (all 7) all got their attire from Francesca's. They were so patient with all the girls along the way. I let the girls pick thier own dresses and Brittany and Kara did a fantastic job helping everyone! On the wedding day I noticed 2 tiny little spots on the back of the dress. On Brittany's day off which was her birthday she came all the way to Havre De Grace to clean it off to make sure it was perfect for me! Who does that? I can't say enough about how I loved everyone in the shop and how helpful everyone was. THANK YOU FOR PUTTING UP WITH ME! :) April Read less
Services Used: Dress & Attire
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Jessica
Wedding:
3/15/2008
5.0/5.0
They made me feel like I was the only customer each time I went in. They were all so wonderful, and really became personal with me and my big day.
They made me feel like I was the only customer each time I went in. They were all so wonderful, and really became personal Read more...
They made me feel like I was the only customer each time I went in. They were all so wonderful, and really became personal with me and my big day. Read less
Services Used: Dress & Attire
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Brenda
Wedding:
9/29/2012
5.0/5.0
My daughter and I shopped for wedding dresses in Washington DC, Bethesda, and finally in Baltimore. We were so pleased when we found Francesca's Bridal on Belair RD. The service was excellent and she found THE perfect dress. We felt that Jerry, our sales person was very knowledgeable and extremely helpful. Even the alterations were completed without a hitch! Please try this personalized best kept secret for your wedding dress shopping experience!
My daughter and I shopped for wedding dresses in Washington DC, Bethesda, and finally in Baltimore. We were so pleased Read more...
My daughter and I shopped for wedding dresses in Washington DC, Bethesda, and finally in Baltimore. We were so pleased when we found Francesca's Bridal on Belair RD. The service was excellent and she found THE perfect dress. We felt that Jerry, our sales person was very knowledgeable and extremely helpful. Even the alterations were completed without a hitch! Please try this personalized best kept secret for your wedding dress shopping experience! Read less
Services Used: Dress & Attire
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Meleah
Wedding:
9/2/2012
5.0/5.0
I heard about Francesca's Bridal from a friend of mine that had purchased her wedding gown there, so as I began my search I added the boutique to my list. From the moment I stepped in the door on my first visit, I knew I would end up buying my gown (and little did I know, my entire bridal wardrobe) from Francesca's. I worked with Francesca and she made the entire experience so memorable for me -- not only because she was knowledgeable about the gowns they had, but because she was so energetic and fun, she listened to me, catered to my budget, and was able to bring me dresses that I would not have thought to try on. When I knew I had found 'the dress' her face lit up just as much as mine did (and it ended up being one I didn't think I would try on!). I knew she was genuinely excited that I found my perfect dress at her shop and with her help. She and her staff are so kind and helpful, and I would highly recommend Francesca's Bridal to anyone looking for their gown and other bridal accessories. I purchased my wedding gown, veil and jewelry there, and will cherish it for the rest of my life! Thank you so much for everything you did to make me feel so beautiful on my wedding day!
I heard about Francesca's Bridal from a friend of mine that had purchased her wedding gown there, so as I began my search Read more...
I heard about Francesca's Bridal from a friend of mine that had purchased her wedding gown there, so as I began my search I added the boutique to my list. From the moment I stepped in the door on my first visit, I knew I would end up buying my gown (and little did I know, my entire bridal wardrobe) from Francesca's. I worked with Francesca and she made the entire experience so memorable for me -- not only because she was knowledgeable about the gowns they had, but because she was so energetic and fun, she listened to me, catered to my budget, and was able to bring me dresses that I would not have thought to try on. When I knew I had found 'the dress' her face lit up just as much as mine did (and it ended up being one I didn't think I would try on!). I knew she was genuinely excited that I found my perfect dress at her shop and with her help. She and her staff are so kind and helpful, and I would highly recommend Francesca's Bridal to anyone looking for their gown and other bridal accessories. I purchased my wedding gown, veil and jewelry there, and will cherish it for the rest of my life! Thank you so much for everything you did to make me feel so beautiful on my wedding day! Read less
Services Used: Dress & Attire
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Leslie
Wedding:
8/25/2012
5.0/5.0
I have to admit I was a little skeptical when I went into Francesca's. I really hadn't planned to spend as much as I did on my dress but it was worth every penny. My Pronovias Bristol dress was absolutely gorgeous and the seamstress who did the bustle did such as amazing job! Every time I went in there they were unbelievably attentive and professional. And they really listened to what I wanted and gave some great advice on what looked best on me. My grandmother, who isn't usually very forthcoming with compliments, told me the dress looked like it was hand made just for my body. Seriously, ladies, give Francesca's a look.
I have to admit I was a little skeptical when I went into Francesca's. I really hadn't planned to spend as much as I did Read more...
I have to admit I was a little skeptical when I went into Francesca's. I really hadn't planned to spend as much as I did on my dress but it was worth every penny. My Pronovias Bristol dress was absolutely gorgeous and the seamstress who did the bustle did such as amazing job! Every time I went in there they were unbelievably attentive and professional. And they really listened to what I wanted and gave some great advice on what looked best on me. My grandmother, who isn't usually very forthcoming with compliments, told me the dress looked like it was hand made just for my body. Seriously, ladies, give Francesca's a look. Read less
Services Used: Dress & Attire
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Angela
Wedding:
8/18/2012
5.0/5.0
I entered Francesca's Bridal having no idea what I wanted my wedding dress to look like, but I definitely knew what I did not want! Francesca listened carefully to my "don't wants" and brought out several dresses for me to try. One of the dresses I tried on was lovely except for the front cape. Francesca had a vision and she helped transform that cape into a gorgeous lace collar, which resulted in the perfect wedding dress. The personal service I received from Francesca and Kara was above and beyond my expectations. They spent a great deal of time working with me, and made sure that I was more than satisfied when I took the dress home with me. I could not have been more thrilled with my beautiful wedding dress and felt absolutely wonderful on my wedding day! My mother also purchased her dress at Francesca's Bridal and received the same personal service from Francesca and her consultants. To say that my mother is a "tough customer" is an understatement. However, Francesca took a great deal of time with my mother and showed her a variety of options. Francesca's calming nature reassured my mother that she was making the right decision. I was so pleased with the personal and professional experience I had at Francesca's Bridal. I was even a little sad when I picked up my dress because I knew I wouldn't be seeing Francesca, Kara, Whitney, and the other consultants on a regular basis!
My wedding day was perfect and it all started with my dress which was beautiful, comfortable enough to dance in, and made me feel great. I highly recommend Francesca's Bridal, where you know that you will receive not only personal service but also a professional consultation and a marvelous finished product. No detail was too small for Francesca's Bridal. Before I got engaged, I could not even imagine what my wedding dress would look like. But now, I can't imagine having worn anything other than the gorgeous gown perfected for me by Francesca's Bridal!
I entered Francesca's Bridal having no idea what I wanted my wedding dress to look like, but I definitely knew what I did Read more...
I entered Francesca's Bridal having no idea what I wanted my wedding dress to look like, but I definitely knew what I did not want! Francesca listened carefully to my "don't wants" and brought out several dresses for me to try. One of the dresses I tried on was lovely except for the front cape. Francesca had a vision and she helped transform that cape into a gorgeous lace collar, which resulted in the perfect wedding dress. The personal service I received from Francesca and Kara was above and beyond my expectations. They spent a great deal of time working with me, and made sure that I was more than satisfied when I took the dress home with me. I could not have been more thrilled with my beautiful wedding dress and felt absolutely wonderful on my wedding day! My mother also purchased her dress at Francesca's Bridal and received the same personal service from Francesca and her consultants. To say that my mother is a "tough customer" is an understatement. However, Francesca took a great deal of time with my mother and showed her a variety of options. Francesca's calming nature reassured my mother that she was making the right decision. I was so pleased with the personal and professional experience I had at Francesca's Bridal. I was even a little sad when I picked up my dress because I knew I wouldn't be seeing Francesca, Kara, Whitney, and the other consultants on a regular basis!
My wedding day was perfect and it all started with my dress which was beautiful, comfortable enough to dance in, and made me feel great. I highly recommend Francesca's Bridal, where you know that you will receive not only personal service but also a professional consultation and a marvelous finished product. No detail was too small for Francesca's Bridal. Before I got engaged, I could not even imagine what my wedding dress would look like. But now, I can't imagine having worn anything other than the gorgeous gown perfected for me by Francesca's Bridal! Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
7/25/2012
5.0/5.0
I wouldn't change a thing about my experience at Francesca's Bridal! Right after I got engaged, I fell in love with a dress I saw online, and nothing I came across remotely lived up to it. I had been to five other bridal boutique's in the area and none had the dress I was looking for. I found several "okay" dresses, but not one that I could see myself wearing down the aisle. After hearing the lack of enthusiasm in my voice as I discussed the dresses I had found, my coworkers insisted that I make an appointment at Francesca's Bridal. One of my coworkers had gotten her wedding gown there, and raved about the great selection, atmosphere, and service. The boutique is lovely, and very much reminded me of a princess' dressing room, with soft hues, beautiful gowns lining the walls, and jeweled combs, veils, belts, earrings, etc. arranged prettily in open antique dressers. Francesca asked me about my personal style, type and location of the wedding, and the general fit of dress I was looking for. She insisted that I not show her any pictures that I had compiled, and said that she would take a look at them only if I didn't like any of the four gowns she was going to pick out for me to try on. I undressed, and the very first gown she had me step into was that first gown that I had fallen in love with online so many weeks before. She zipped me up, and the dress was perfect in every way. I have no idea how she was able to talk to me for just a few minutes and pick out the dress of my dreams out of the hundreds they have there. This woman is clearly damn near magical! Also... I have recently referred a close friend to Francesca's. She purchased her wedding gown there, and all five of us bridesmaids just purchased our bridesmaid dresses this week. They are also great to work with as part of the bridal party! They are so helpful, and have a great selection.
I wouldn't change a thing about my experience at Francesca's Bridal! Right after I got engaged, I fell in love with a Read more...
I wouldn't change a thing about my experience at Francesca's Bridal! Right after I got engaged, I fell in love with a dress I saw online, and nothing I came across remotely lived up to it. I had been to five other bridal boutique's in the area and none had the dress I was looking for. I found several "okay" dresses, but not one that I could see myself wearing down the aisle. After hearing the lack of enthusiasm in my voice as I discussed the dresses I had found, my coworkers insisted that I make an appointment at Francesca's Bridal. One of my coworkers had gotten her wedding gown there, and raved about the great selection, atmosphere, and service. The boutique is lovely, and very much reminded me of a princess' dressing room, with soft hues, beautiful gowns lining the walls, and jeweled combs, veils, belts, earrings, etc. arranged prettily in open antique dressers. Francesca asked me about my personal style, type and location of the wedding, and the general fit of dress I was looking for. She insisted that I not show her any pictures that I had compiled, and said that she would take a look at them only if I didn't like any of the four gowns she was going to pick out for me to try on. I undressed, and the very first gown she had me step into was that first gown that I had fallen in love with online so many weeks before. She zipped me up, and the dress was perfect in every way. I have no idea how she was able to talk to me for just a few minutes and pick out the dress of my dreams out of the hundreds they have there. This woman is clearly damn near magical! Also... I have recently referred a close friend to Francesca's. She purchased her wedding gown there, and all five of us bridesmaids just purchased our bridesmaid dresses this week. They are also great to work with as part of the bridal party! They are so helpful, and have a great selection. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We did not have an appointment when we walked into Francesca's one rainy Saturday after going to another shop looking for a dress. Although they do request that you make an appointment, they were not busy at the time and were able to see us. The first dress that my daughter tried on was beautiful. There was a row of beading that she wished was not where it was. They were able to order the dress without that!! We were so happy about that. The whole process was really nice. We felt special and everything was done in a timely fashion.
We did not have an appointment when we walked into Francesca's one rainy Saturday after going to another shop looking for Read more...
We did not have an appointment when we walked into Francesca's one rainy Saturday after going to another shop looking for a dress. Although they do request that you make an appointment, they were not busy at the time and were able to see us. The first dress that my daughter tried on was beautiful. There was a row of beading that she wished was not where it was. They were able to order the dress without that!! We were so happy about that. The whole process was really nice. We felt special and everything was done in a timely fashion. Read less
Services Used: Dress & Attire
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03100hhi
Wedding:
5/19/2012
5.0/5.0
For my daughter's wedding, aside from personal assistance throughout the whole process of buying a wedding dress, maid of honor's dress and mother of the bride's dress, Francesca's Bridal was there for us.
My daughter was able to add personal touches to her dress, and that was very special. Mother and maid of honor were out of state, however, Francesca's was able to order and ship our dresses for preview and alterations. Most importantly, on our special day, we felt beautiful! The attire was one of the most important components for that special day and having the personable services of Francesca and her staff certainly made a difference.
For my daughter's wedding, aside from personal assistance throughout the whole process of buying a wedding dress, maid of Read more...
For my daughter's wedding, aside from personal assistance throughout the whole process of buying a wedding dress, maid of honor's dress and mother of the bride's dress, Francesca's Bridal was there for us.
My daughter was able to add personal touches to her dress, and that was very special. Mother and maid of honor were out of state, however, Francesca's was able to order and ship our dresses for preview and alterations. Most importantly, on our special day, we felt beautiful! The attire was one of the most important components for that special day and having the personable services of Francesca and her staff certainly made a difference. Read less
Services Used: Dress & Attire
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Jenna
Wedding:
5/12/2012
5.0/5.0
Every girl dreams of her big day...who she will marry, where she will get married, who will be in the wedding AND what she will look like! I had always envisioned myself walking down the aisle in a big poofy dress. When I started my journey to finding the perfect gown, I figured I would probably get just that - a big poofy princess gown. When I walked into Francesca's Bridal, Francesca welcomed my family and me with open arms. She listened to what I thought I would want and then she pulled a few dresses. We went into the dressing room and the first dress I put on was the typical poofy princess gown I told her about. After that, she asked me if I would try some of her ideas. She showed me options I would have never thought of on my own.
I am a very, very particular person and after trying on several gowns, Francesca and her team suggested that we design a gown just for me! I was completely shocked, but very happy with the suggestion. I had fallen in love with the skirt of a dress designed by Paula Varsalona and Francesca immediately suggested she design my gown. We pinned dresses and belts together to create an idea of the dress I dreamed of and Paula sketched the design. Together, we edited and tweaked the sketch until it was just right! The dress was made just for me and just for my body! I was able to see the gown through the stages of creation from sketch to the final product. It was such an incredible experience.
Francesca and her entire team made me feel like I was the ONLY bride they were taking care of when I was in the salon. I have several friends that are “Francesca’s Brides” and they felt exactly the same way. Everyone who works at the salon helped me through all of my appointments and fittings to make sure I felt like the dress was perfect. From scheduling extra time to work on my dress to just answering a simple question over the phone, the women at Francesca’s Bridal were always helpful.
Every girl dreams of her big day...who she will marry, where she will get married, who will be in the wedding AND what she Read more...
Every girl dreams of her big day...who she will marry, where she will get married, who will be in the wedding AND what she will look like! I had always envisioned myself walking down the aisle in a big poofy dress. When I started my journey to finding the perfect gown, I figured I would probably get just that - a big poofy princess gown. When I walked into Francesca's Bridal, Francesca welcomed my family and me with open arms. She listened to what I thought I would want and then she pulled a few dresses. We went into the dressing room and the first dress I put on was the typical poofy princess gown I told her about. After that, she asked me if I would try some of her ideas. She showed me options I would have never thought of on my own.
I am a very, very particular person and after trying on several gowns, Francesca and her team suggested that we design a gown just for me! I was completely shocked, but very happy with the suggestion. I had fallen in love with the skirt of a dress designed by Paula Varsalona and Francesca immediately suggested she design my gown. We pinned dresses and belts together to create an idea of the dress I dreamed of and Paula sketched the design. Together, we edited and tweaked the sketch until it was just right! The dress was made just for me and just for my body! I was able to see the gown through the stages of creation from sketch to the final product. It was such an incredible experience.
Francesca and her entire team made me feel like I was the ONLY bride they were taking care of when I was in the salon. I have several friends that are “Francesca’s Brides” and they felt exactly the same way. Everyone who works at the salon helped me through all of my appointments and fittings to make sure I felt like the dress was perfect. From scheduling extra time to work on my dress to just answering a simple question over the phone, the women at Francesca’s Bridal were always helpful. Read less
Services Used: Dress & Attire
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Elena
Wedding:
5/5/2012
5.0/5.0
I am very happy with my choice of getting my dress from Francesca's Bridal Salon. From the first day that I walked in the door to the day I picked up my dress before my wedding, the customer service that I received was amazing. I would highly recommend this salon to brides looking for their perfect dress.
I am very happy with my choice of getting my dress from Francesca's Bridal Salon. From the first day that I walked in the Read more...
I am very happy with my choice of getting my dress from Francesca's Bridal Salon. From the first day that I walked in the door to the day I picked up my dress before my wedding, the customer service that I received was amazing. I would highly recommend this salon to brides looking for their perfect dress. Read less
Services Used: Dress & Attire, Wedding Planning
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Jocelyn
Wedding:
4/28/2012
5.0/5.0
Francesca's Bridal was the perfect choice to find my wedding gown. They fit into my budget and I found exactly what I was looking for! Francesca, her daughter, and Betty Ann were super helpful. When I showed them the pictures I brought, they were able to gauge my taste immediately. We picked out several dresses and they let me try on as many as I wanted. They didn't rush me or make me feel like I had to make any immediate decisions that day (even though I did!). They were extremely patient and understanding. When I went back for my 3 fittings closer to our wedding date, they made me feel very comfortable and offered me champagne! We had a bit of a mishap with the belt that was supposed to be sewn into the dress-Barcelona never mailed the belt and it was February. Not to worry! Francesca was committed to getting it to me before the wedding-She worked all through the week and weekend (even with the time differences) to ensure it was overnighted. Everything worked out wonderfully-I couldn't have asked for a better boutique to have purchased my dress in!
Francesca's Bridal was the perfect choice to find my wedding gown. They fit into my budget and I found exactly what I was Read more...
Francesca's Bridal was the perfect choice to find my wedding gown. They fit into my budget and I found exactly what I was looking for! Francesca, her daughter, and Betty Ann were super helpful. When I showed them the pictures I brought, they were able to gauge my taste immediately. We picked out several dresses and they let me try on as many as I wanted. They didn't rush me or make me feel like I had to make any immediate decisions that day (even though I did!). They were extremely patient and understanding. When I went back for my 3 fittings closer to our wedding date, they made me feel very comfortable and offered me champagne! We had a bit of a mishap with the belt that was supposed to be sewn into the dress-Barcelona never mailed the belt and it was February. Not to worry! Francesca was committed to getting it to me before the wedding-She worked all through the week and weekend (even with the time differences) to ensure it was overnighted. Everything worked out wonderfully-I couldn't have asked for a better boutique to have purchased my dress in! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Francesca went above and beyond to help me get a dress that had recently been discontinued. Her strong relationships with the manufacturer enabled me to get 'the one' dress that I had been looking for but had not yet found - until I went to her salon. Additionally, she provided great recommendations to make the dress my own. I absolutely loved my dress and working with the staff at Francesca's bridal.
Francesca went above and beyond to help me get a dress that had recently been discontinued. Her strong relationships with Read more...
Francesca went above and beyond to help me get a dress that had recently been discontinued. Her strong relationships with the manufacturer enabled me to get 'the one' dress that I had been looking for but had not yet found - until I went to her salon. Additionally, she provided great recommendations to make the dress my own. I absolutely loved my dress and working with the staff at Francesca's bridal. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I absolutely loved my dress and working with Francesca and Brittany. They were so accommodating and understanding of my situation with my parents living out of the country and helped my requests. The seamstress was amazing and she did an amazing job of getting my dress to fit me perfectly and the bustle looked great!
They were so easy to work with and they even steamed my veil (even though I got it from somewhere else!)
I absolutely loved my dress and working with Francesca and Brittany. They were so accommodating and understanding of my Read more...
I absolutely loved my dress and working with Francesca and Brittany. They were so accommodating and understanding of my situation with my parents living out of the country and helped my requests. The seamstress was amazing and she did an amazing job of getting my dress to fit me perfectly and the bustle looked great!
They were so easy to work with and they even steamed my veil (even though I got it from somewhere else!) Read less
Services Used: Dress & Attire
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judy
Wedding:
11/19/2011
5.0/5.0
My daughter bought her wedding dress, beaded belt, and hair clip at Francesca's. The service from the staff was wonderful. They also did a alteration on my older daughter's bridesmaid dress even though we didn't buy the dress from them! They always have a wide range and up to date selection of bridal, bridesmaid, and other formal gowns for all ages and sizes. I would highly recommend Francesca's.
My daughter bought her wedding dress, beaded belt, and hair clip at Francesca's. The service from the staff was wonderful. Read more...
My daughter bought her wedding dress, beaded belt, and hair clip at Francesca's. The service from the staff was wonderful. They also did a alteration on my older daughter's bridesmaid dress even though we didn't buy the dress from them! They always have a wide range and up to date selection of bridal, bridesmaid, and other formal gowns for all ages and sizes. I would highly recommend Francesca's. Read less
Services Used: Dress & Attire
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Kristy
Wedding:
11/19/2011
5.0/5.0
Franchesca is so sweet and she really tries to find something in your style, I thought it was going to be so hard to find a dress but she found the one after 4 dresses. Her daughters are also really great to work with. She does not carry a lot of one certain dress so you know you will not see a lot of other brides in the same dress.
Franchesca is so sweet and she really tries to find something in your style, I thought it was going to be so hard to find Read more...
Franchesca is so sweet and she really tries to find something in your style, I thought it was going to be so hard to find a dress but she found the one after 4 dresses. Her daughters are also really great to work with. She does not carry a lot of one certain dress so you know you will not see a lot of other brides in the same dress. Read less
Services Used: Dress & Attire
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alarcieri
Wedding:
10/22/2011
5.0/5.0
The owner, Francesca, assisted my mother and I in finding the best wedding dress and mother of the bride dress. She stayed within our budget and gave suggestions on shoes, hair pieces and earrings. I came back to a trunk show at the salon and bought hair pieces and earrings. The alterations were excellent and the staff made sure I was completely satisfied before I left. I highly recommend this Bridal Salon!
The owner, Francesca, assisted my mother and I in finding the best wedding dress and mother of the bride dress. She stayed Read more...
The owner, Francesca, assisted my mother and I in finding the best wedding dress and mother of the bride dress. She stayed within our budget and gave suggestions on shoes, hair pieces and earrings. I came back to a trunk show at the salon and bought hair pieces and earrings. The alterations were excellent and the staff made sure I was completely satisfied before I left. I highly recommend this Bridal Salon! Read less
Services Used: Dress & Attire
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Steph T
Wedding:
11/13/2010
5.0/5.0
Francesca and her team are an absoulte joy to work with! They take the time to make each bride feel extraordinary and like their day is the most important day in the world. Francesca's has a wide variety of dresses for every bride and bridesmaids. She carries designer names at an affordable price. This is the second time we have used Francesca's for a family wedding and will continue to suggest her to other family and friends. From the bride and the bridesmaids to the mother of the bride, Francesca's carries exquisite fashions that are sure to wow anyone! Thank you so much for your help, Fran. We love you!!
Francesca and her team are an absoulte joy to work with! They take the time to make each bride feel extraordinary and like Read more...
Francesca and her team are an absoulte joy to work with! They take the time to make each bride feel extraordinary and like their day is the most important day in the world. Francesca's has a wide variety of dresses for every bride and bridesmaids. She carries designer names at an affordable price. This is the second time we have used Francesca's for a family wedding and will continue to suggest her to other family and friends. From the bride and the bridesmaids to the mother of the bride, Francesca's carries exquisite fashions that are sure to wow anyone! Thank you so much for your help, Fran. We love you!! Read less
Services Used: Dress & Attire
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Elizabeth
Wedding:
7/24/2010
5.0/5.0
Loved the shop, loved everyone that assisted me. Friendly, sweet, and helpful. My dress was beautiful, and fit like a glove. Peggy did a great job with the alterations.
Loved the shop, loved everyone that assisted me. Friendly, sweet, and helpful. My dress was beautiful, and fit like a Read more...
Loved the shop, loved everyone that assisted me. Friendly, sweet, and helpful. My dress was beautiful, and fit like a glove. Peggy did a great job with the alterations. Read less
Services Used: Dress & Attire
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PurpleBird
Wedding:
10/24/2009
5.0/5.0
Brittany was the best, sooo sweet! And Kara too! They ordered my dream dress (seen at another store) and complemented it with 2 amazing veils. They were very professional and handled everything very quickly and well.
I also had all my alterations done with them, and the seamstress was great- listened to everything I wanted and made sure I got exactly what I wanted. Everything was perfect.
Thanks Britt!!! :-)
Brittany was the best, sooo sweet! And Kara too! They ordered my dream dress (seen at another store) and complemented it Read more...
Brittany was the best, sooo sweet! And Kara too! They ordered my dream dress (seen at another store) and complemented it with 2 amazing veils. They were very professional and handled everything very quickly and well.
I also had all my alterations done with them, and the seamstress was great- listened to everything I wanted and made sure I got exactly what I wanted. Everything was perfect.
Thanks Britt!!! :-) Read less
Services Used: Dress & Attire
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Kelly
Wedding:
6/6/2009
5.0/5.0
Service was great, people were very friendly, they matched the veil to my dress and it was exactly what I wanted
Service was great, people were very friendly, they matched the veil to my dress and it was exactly what I wanted
Service was great, people were very friendly, they matched the veil to my dress and it was exactly what I wanted Read less
Services Used: Dress & Attire
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Awesome-O
Wedding:
5/22/2009
5.0/5.0
the staff was very helpful and friendly. great dress selection. i did not feel pushed around or pressured into buying anything out of my price range. i found a dress that i loved there and had the alteration done there as well. i am happy with the services i received and would recommend them to friends and family
the staff was very helpful and friendly. great dress selection. i did not feel pushed around or pressured into buying Read more...
the staff was very helpful and friendly. great dress selection. i did not feel pushed around or pressured into buying anything out of my price range. i found a dress that i loved there and had the alteration done there as well. i am happy with the services i received and would recommend them to friends and family Read less
Services Used: Dress & Attire
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Nicole
Wedding:
11/22/2008
5.0/5.0
Everyone at Francesca's is amazing especially Fran, Kara and Peggy! I felt like a princess everytime I went in the store. I had a vision of what I wanted my dress to look like and they helped me find the perfect one. When I put on my dress, I knew it was the ONE!! The tears started flowing and I really felt like a bride. My father came in and took one look at me and cried! It was a moment I will never forget. I also got my veil, earrings and necklace from there which had crystals and pearls that matched my dress perfectly. I really felt like a princess on my wedding day! I love my dress and wish I could wear it again! Thank you to everyone at Francesca's!

Nicole Tuite
Everyone at Francesca's is amazing especially Fran, Kara and Peggy! I felt like a princess everytime I went in the store. Read more...
Everyone at Francesca's is amazing especially Fran, Kara and Peggy! I felt like a princess everytime I went in the store. I had a vision of what I wanted my dress to look like and they helped me find the perfect one. When I put on my dress, I knew it was the ONE!! The tears started flowing and I really felt like a bride. My father came in and took one look at me and cried! It was a moment I will never forget. I also got my veil, earrings and necklace from there which had crystals and pearls that matched my dress perfectly. I really felt like a princess on my wedding day! I love my dress and wish I could wear it again! Thank you to everyone at Francesca's!

Nicole Tuite Read less
Services Used: Dress & Attire
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Theresa
Wedding:
9/29/2012
5.0/5.0
The staff was very helpful and extremely professional. For someone like me who knows nothing about the business and what to look and expect-Francesca's really came through. My dress was gorgeous and exactly what I was looking for. My groom and his guys were also very handsome with the tuxes that we rented from them. Thank you Francesca's!
The staff was very helpful and extremely professional. For someone like me who knows nothing about the business and what Read more...
The staff was very helpful and extremely professional. For someone like me who knows nothing about the business and what to look and expect-Francesca's really came through. My dress was gorgeous and exactly what I was looking for. My groom and his guys were also very handsome with the tuxes that we rented from them. Thank you Francesca's! Read less
Services Used: Dress & Attire
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Amanda
Wedding:
6/15/2013
4.9/5.0
I found the dress for me at Francesca's Bridal Salon in Baltimore, MD. Francesca's was the first bridal salon that I visited, and it set a standard that I didn't find among others. Francesca, the owner, gave personalized service that really made me feel special, not just like one bride among many, and the store itself has an ambiance and selection that exude quality. My wedding dress and bridesmaid dresses are back, beautiful, and fit well based on Francesca's experienced measurements, requiring minimal alterations. Throughout, Francesca and the staff have been responsive and flexible, even accommodating to my busy schedule. Keep in mind, because designer dresses are carried here, you may fall in love with a dress above your original budget; however, you do pay for unrivaled quality.
I found the dress for me at Francesca's Bridal Salon in Baltimore, MD. Francesca's was the first bridal salon that I Read more...
I found the dress for me at Francesca's Bridal Salon in Baltimore, MD. Francesca's was the first bridal salon that I visited, and it set a standard that I didn't find among others. Francesca, the owner, gave personalized service that really made me feel special, not just like one bride among many, and the store itself has an ambiance and selection that exude quality. My wedding dress and bridesmaid dresses are back, beautiful, and fit well based on Francesca's experienced measurements, requiring minimal alterations. Throughout, Francesca and the staff have been responsive and flexible, even accommodating to my busy schedule. Keep in mind, because designer dresses are carried here, you may fall in love with a dress above your original budget; however, you do pay for unrivaled quality. Read less
Services Used: Dress & Attire
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Tiffany
Wedding:
8/17/2012
4.9/5.0
Francesca bridal is an awesome bridal shop. They were very attentive to all of my needs as a bride as well as my grooms needs. They have a very knowledgeable staff and they go above and beyond to make their customers happy. I highly recommend Francesca's!!
Francesca bridal is an awesome bridal shop. They were very attentive to all of my needs as a bride as well as my grooms Read more...
Francesca bridal is an awesome bridal shop. They were very attentive to all of my needs as a bride as well as my grooms needs. They have a very knowledgeable staff and they go above and beyond to make their customers happy. I highly recommend Francesca's!! Read less
Services Used: Dress & Attire
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Julie
Wedding:
7/3/2009
4.9/5.0
Kind of expensive, but very friendly and helpful to work with! It was always fun to go to the store and all of the employees were willing to help you.
Kind of expensive, but very friendly and helpful to work with! It was always fun to go to the store and all of the Read more...
Kind of expensive, but very friendly and helpful to work with! It was always fun to go to the store and all of the employees were willing to help you. Read less
Services Used: Dress & Attire, Jewelry
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slytu
Wedding:
10/4/2008
4.9/5.0
For most of the time, I worked with Francesca, but all of the staff was very friendly. I found a great dress and the alterations were perfect. Only needed alterations one time and it was ready to go. The dress was hung perfectly to keep it’s shape during travel. A great job!
For most of the time, I worked with Francesca, but all of the staff was very friendly. I found a great dress and the Read more...
For most of the time, I worked with Francesca, but all of the staff was very friendly. I found a great dress and the alterations were perfect. Only needed alterations one time and it was ready to go. The dress was hung perfectly to keep it’s shape during travel. A great job! Read less
Services Used: Dress & Attire
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blondie81883
Wedding:
5/9/2008
4.9/5.0
Francesca's Bridal was everything I could have asked for in a bridal shop. They were friendly, helpful, joyful and honestly interested in my wedding and what I wanted in a gown. The dress was BEAUTIFUL, as was the hairpiece (comb) and earrings I also purchased from their boutique. I would (and have already) recommended everyone visit this boutique!
Francesca's Bridal was everything I could have asked for in a bridal shop. They were friendly, helpful, joyful and Read more...
Francesca's Bridal was everything I could have asked for in a bridal shop. They were friendly, helpful, joyful and honestly interested in my wedding and what I wanted in a gown. The dress was BEAUTIFUL, as was the hairpiece (comb) and earrings I also purchased from their boutique. I would (and have already) recommended everyone visit this boutique! Read less
Services Used: Dress & Attire
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Brad and Lori
Wedding:
11/15/2014
4.8/5.0
After visiting 6 shops and having little luck in finding my dress, Francesca and her staff made me and my bridesmaids and mother feel so special and they really listened to me. She understood my concerns to stay within my budget at the same time understanding my style tastes. Her complete honesty on what was available in my budget helped me to focus my attention on what was most important to me when it came to finding the perfect dress. The staff was exceptional in assisting my bridesmaids once we decided to purchase their gowns there as well. They offered options with ordering and shipping since all 5 of my bridesmaids are from out of town. The quality of the dresses and service were far superior to a few of my experiences the previous outings. I did choose a dress from their trunk sale and our bridesmaid dresses are not in yet, but so far I feel the responsiveness and flexibility ratings are warranted based on timeliness of response to set an appointment, flexibility to work with out of town attendants and responsiveness to my needs the day of the appointment.
After visiting 6 shops and having little luck in finding my dress, Francesca and her staff made me and my bridesmaids and Read more...
After visiting 6 shops and having little luck in finding my dress, Francesca and her staff made me and my bridesmaids and mother feel so special and they really listened to me. She understood my concerns to stay within my budget at the same time understanding my style tastes. Her complete honesty on what was available in my budget helped me to focus my attention on what was most important to me when it came to finding the perfect dress. The staff was exceptional in assisting my bridesmaids once we decided to purchase their gowns there as well. They offered options with ordering and shipping since all 5 of my bridesmaids are from out of town. The quality of the dresses and service were far superior to a few of my experiences the previous outings. I did choose a dress from their trunk sale and our bridesmaid dresses are not in yet, but so far I feel the responsiveness and flexibility ratings are warranted based on timeliness of response to set an appointment, flexibility to work with out of town attendants and responsiveness to my needs the day of the appointment. Read less
Services Used: Dress & Attire, Jewelry
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Melanie
Wedding:
9/7/2013
4.8/5.0
Francesca's was the 5th store I visited during my 1.5 month wedding dress search. My appointment was with Kara and she was very friendly and helpful. She gave me her undivided attention throughout my entire appointment. She wasn't pushy and didn't get frustrated by my indecisiveness. By the end of the appointment, she had found me a gorgeous dress which was in the running. Out of 5 stores, I only found contenders in 2 of them and I believe this was a direct result of the consultants that worked with me. Even though I wound up purchasing a different dress at another store, I still enjoyed my experience at Francesca's and would highly recommend Kara. You can't beat the personalized experience.
Francesca's was the 5th store I visited during my 1.5 month wedding dress search. My appointment was with Kara and she was Read more...
Francesca's was the 5th store I visited during my 1.5 month wedding dress search. My appointment was with Kara and she was very friendly and helpful. She gave me her undivided attention throughout my entire appointment. She wasn't pushy and didn't get frustrated by my indecisiveness. By the end of the appointment, she had found me a gorgeous dress which was in the running. Out of 5 stores, I only found contenders in 2 of them and I believe this was a direct result of the consultants that worked with me. Even though I wound up purchasing a different dress at another store, I still enjoyed my experience at Francesca's and would highly recommend Kara. You can't beat the personalized experience. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.8/5.0
I went to a few larger bridal dress providers where I felt like I was one in a dozen before I came to Francesca's. At Francesca's I received complete individual attention (over the many appointments!) and so did my picky mom and bridesmaids. Starting with the first appointment, you feel like you are part of the family at this family owned and run shop. Not only is the service fantastic, but also the collection (dresses, shoes, accessories, etc). Francesca selects all of the pieces individually and she has fantastic taste with a twist of European chic and charm. The collection is fantastic! The tailoring is also great.. I definitely recommend checking out this place if you are on the lookout for a wedding dress or any formal wear.
I went to a few larger bridal dress providers where I felt like I was one in a dozen before I came to Francesca's. At Read more...
I went to a few larger bridal dress providers where I felt like I was one in a dozen before I came to Francesca's. At Francesca's I received complete individual attention (over the many appointments!) and so did my picky mom and bridesmaids. Starting with the first appointment, you feel like you are part of the family at this family owned and run shop. Not only is the service fantastic, but also the collection (dresses, shoes, accessories, etc). Francesca selects all of the pieces individually and she has fantastic taste with a twist of European chic and charm. The collection is fantastic! The tailoring is also great.. I definitely recommend checking out this place if you are on the lookout for a wedding dress or any formal wear. Read less
Services Used: Dress & Attire
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Melanie
Wedding:
9/1/2012
4.8/5.0
The whole experience was timely, professional and friendly. I would highly recommend this vendor for bridal attire.
The whole experience was timely, professional and friendly. I would highly recommend this vendor for bridal attire.
The whole experience was timely, professional and friendly. I would highly recommend this vendor for bridal attire. Read less
Services Used: Dress & Attire
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Reilly
Wedding:
7/30/2010
4.8/5.0
Going to Francesca's was a wonderful experience that I think all brides desire. The day that I had my appointment, I was practically the only person there. It was quiet and I didn't feel rushed at all. Francesa has a keen eye for what will look good on you. I picked a dress that I had never even considered because I didn't like it on the model. The alterations were flawless! My dress fit like a glove and I didn't want to take it off. If you have a very small budget, this may not be the place for you as their alterations and many of their dresses are a little pricey. However, I believe you get what you pay for and what I got was a phenomenal dress!
Going to Francesca's was a wonderful experience that I think all brides desire. The day that I had my appointment, I was Read more...
Going to Francesca's was a wonderful experience that I think all brides desire. The day that I had my appointment, I was practically the only person there. It was quiet and I didn't feel rushed at all. Francesa has a keen eye for what will look good on you. I picked a dress that I had never even considered because I didn't like it on the model. The alterations were flawless! My dress fit like a glove and I didn't want to take it off. If you have a very small budget, this may not be the place for you as their alterations and many of their dresses are a little pricey. However, I believe you get what you pay for and what I got was a phenomenal dress! Read less
Services Used: Dress & Attire
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Lindsay
Wedding:
4/30/2011
4.6/5.0
Francesca's was wonderful. I had an appointment with Peggy and she was great! She helped me look for a dress that suited my body type and was similar to what I described. I found the perfect dress! Peggy was so sweet and really helped me look stunning on my special day! The only complaint I have is the time I was quoted for my bridesmaid dresses and my earrings and veil were off... by months! The bridesmaid dresses came in a month late and my earrings/veils 3 months late! And when I called to find out where they were it took the shipping manager over a week to call me back! Otherwise I had a good experience!
Francesca's was wonderful. I had an appointment with Peggy and she was great! She helped me look for a dress that suited Read more...
Francesca's was wonderful. I had an appointment with Peggy and she was great! She helped me look for a dress that suited my body type and was similar to what I described. I found the perfect dress! Peggy was so sweet and really helped me look stunning on my special day! The only complaint I have is the time I was quoted for my bridesmaid dresses and my earrings and veil were off... by months! The bridesmaid dresses came in a month late and my earrings/veils 3 months late! And when I called to find out where they were it took the shipping manager over a week to call me back! Otherwise I had a good experience! Read less
Services Used: Dress & Attire
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mmp
Wedding:
9/18/2010
4.6/5.0
First bridal salon to visit and found the dress - 3rd one our daughter tried on - perfect!
First bridal salon to visit and found the dress - 3rd one our daughter tried on - perfect!
First bridal salon to visit and found the dress - 3rd one our daughter tried on - perfect! Read less
Services Used: Dress & Attire
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Jane&Eddie
Wedding:
9/12/2009
4.6/5.0
I had a very good experience buying my wedding dress from Francesca's. The staff was very friendly and helpful - in fact, the saleswoman Geri that I was working with actually picked out the dress for me that I ended up buying! I would never have picked it out for myself, but it ended up looking great on. She has a gift! They were very good at keeping to my budget, and actually ended up selling me a dress that was $500 below what I said I was willing to spend - I did not feel pressured at all to buy the most expensive dress they had. The dress took a long time to come in, but that was more due to the manufacturer, not Francesca's. Alterations went fine, although quite expensive - they had it perfect within two fittings. They were very pleasant and helpful, and I would recommend them to anyone in the area that is getting married.
I had a very good experience buying my wedding dress from Francesca's. The staff was very friendly and helpful - in fact, Read more...
I had a very good experience buying my wedding dress from Francesca's. The staff was very friendly and helpful - in fact, the saleswoman Geri that I was working with actually picked out the dress for me that I ended up buying! I would never have picked it out for myself, but it ended up looking great on. She has a gift! They were very good at keeping to my budget, and actually ended up selling me a dress that was $500 below what I said I was willing to spend - I did not feel pressured at all to buy the most expensive dress they had. The dress took a long time to come in, but that was more due to the manufacturer, not Francesca's. Alterations went fine, although quite expensive - they had it perfect within two fittings. They were very pleasant and helpful, and I would recommend them to anyone in the area that is getting married. Read less
Services Used: Dress & Attire
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Christina
Wedding:
7/26/2008
4.6/5.0
A little dress shop with a large selection. I found my dress after the 3rd one I tried on. They did a great job with the alterations, but they were expensive. I got my dress preserved there too after the wedding. I loved my dress. It took about 6 months to get it. I wouldnt recommend getting your jewlery or head piece there because they are over priced. My veil was pretty but I ripped the bussel out of it when I was getting into the limo to go to the ceremony. My dress was really one of a kind and was worth every penny. Make sure you make an appointment to go try dresses on.
A little dress shop with a large selection. I found my dress after the 3rd one I tried on. They did a great job with the Read more...
A little dress shop with a large selection. I found my dress after the 3rd one I tried on. They did a great job with the alterations, but they were expensive. I got my dress preserved there too after the wedding. I loved my dress. It took about 6 months to get it. I wouldnt recommend getting your jewlery or head piece there because they are over priced. My veil was pretty but I ripped the bussel out of it when I was getting into the limo to go to the ceremony. My dress was really one of a kind and was worth every penny. Make sure you make an appointment to go try dresses on. Read less
Services Used: Dress & Attire
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mholicky7
Wedding:
4/18/2008
4.6/5.0
My experience with Francesca's Bridal was very positive. It was the first shop I went to and the experience was excellent. The consultant asked me what I was looking for, which at the time I wasn't sure, and helped me try on several dresses. Just so happens that one she had picked out was perfect. I shopped around some more but went right back to Francesca's because of the dress and my experience with the sales consultant. We also ordered the bridesmaids dresses through them. Both of my fittings went well and I was never worried that anything would go wrong. The one negative thing I have to say is I had ordered a swatch of the material from the maker and for some reason it never arrived or was never ordered. In the end, I didn't really need it and the similar material they had provided me with worked just as well.
My experience with Francesca's Bridal was very positive. It was the first shop I went to and the experience was excellent. Read more...
My experience with Francesca's Bridal was very positive. It was the first shop I went to and the experience was excellent. The consultant asked me what I was looking for, which at the time I wasn't sure, and helped me try on several dresses. Just so happens that one she had picked out was perfect. I shopped around some more but went right back to Francesca's because of the dress and my experience with the sales consultant. We also ordered the bridesmaids dresses through them. Both of my fittings went well and I was never worried that anything would go wrong. The one negative thing I have to say is I had ordered a swatch of the material from the maker and for some reason it never arrived or was never ordered. In the end, I didn't really need it and the similar material they had provided me with worked just as well. Read less
Services Used: Dress & Attire
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Jackie
Wedding:
7/28/2012
4.5/5.0
I went to Francesca's because they carried the bridesmaids dresses that I wanted. I wanted my bridesmaids to wear Alfred Sung dresses in the same fabric and color. Brittany, one of the consultants, was patient as my bridesmaids tried on dresses. She helped us decide which would go well together and compliment each bridesmaid. The staff were always friendly and helpful.
I went to Francesca's because they carried the bridesmaids dresses that I wanted. I wanted my bridesmaids to wear Alfred Read more...
I went to Francesca's because they carried the bridesmaids dresses that I wanted. I wanted my bridesmaids to wear Alfred Sung dresses in the same fabric and color. Brittany, one of the consultants, was patient as my bridesmaids tried on dresses. She helped us decide which would go well together and compliment each bridesmaid. The staff were always friendly and helpful. Read less
Services Used: Dress & Attire
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weddingmom
Wedding:
3/3/2012
4.5/5.0
Francesca's Bridal Salon has a large selection of beautiful gowns, including choices from many designers. My daughter visited several Baltimore and DC bridal salons before coming to Francesca's. Brittany, the gown consultant, was knowledgeable and very helpful. When my daughter said to cancel her remaining bridal gown appointments after putting on a gorgeous Paula Varsalona gown, we knew this was the one for her! The gown was designed and made in New York; Francesca's seamstress patiently made the adjustments our daughter wanted, and the gown looked stunning! During the course of the process, we sometimes had to leave a few messages before getting a return call. We did have an issue with the gown, but it was handled professionally by Francesca and Brittany. Brittany also helped our daughter select a beautiful veil which completed the elegant look our daughter loved.
Francesca's Bridal Salon has a large selection of beautiful gowns, including choices from many designers. My daughter Read more...
Francesca's Bridal Salon has a large selection of beautiful gowns, including choices from many designers. My daughter visited several Baltimore and DC bridal salons before coming to Francesca's. Brittany, the gown consultant, was knowledgeable and very helpful. When my daughter said to cancel her remaining bridal gown appointments after putting on a gorgeous Paula Varsalona gown, we knew this was the one for her! The gown was designed and made in New York; Francesca's seamstress patiently made the adjustments our daughter wanted, and the gown looked stunning! During the course of the process, we sometimes had to leave a few messages before getting a return call. We did have an issue with the gown, but it was handled professionally by Francesca and Brittany. Brittany also helped our daughter select a beautiful veil which completed the elegant look our daughter loved. Read less
Services Used: Dress & Attire
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Angela
Wedding:
5/8/2010
4.5/5.0
I bought my gown and the bridesmaids dresses from Francesca's. They have beautiful dresses, and I would recommend them to any future brides. When they fitted my dress, it came in and barely needed any alterations. However, some of my bridesmaids dresses were too large when they came in and needed alterations. I would recommend asking for the size you think you need, and don't be pressured into ordering a larger size that might need alterations when it comes in. No one's dress was too small, but several of the girls received bridesmaids dresses that were too large! I was very happy with the service for my bridal gown and also the veil.
I bought my gown and the bridesmaids dresses from Francesca's. They have beautiful dresses, and I would recommend them to Read more...
I bought my gown and the bridesmaids dresses from Francesca's. They have beautiful dresses, and I would recommend them to any future brides. When they fitted my dress, it came in and barely needed any alterations. However, some of my bridesmaids dresses were too large when they came in and needed alterations. I would recommend asking for the size you think you need, and don't be pressured into ordering a larger size that might need alterations when it comes in. No one's dress was too small, but several of the girls received bridesmaids dresses that were too large! I was very happy with the service for my bridal gown and also the veil. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
9/2/2012
4.4/5.0
Francesca's Bridal has a nice selection of gowns for ALL sizes. I went to David's Bridal looking for a specific dress and they did not have my size (20) to try on in any of the 3 stores I visited in 2 different states. I bought a prom dress from them for my daghter and thought maybe I could find what I was looking for in a gown and low and behold I did. It was gorgeous! I received soooo many compliments on my dress. The seamstress who does alterations is aslo awesome. They are a bit pricey, but worth the cost.
Francesca's Bridal has a nice selection of gowns for ALL sizes. I went to David's Bridal looking for a specific dress and Read more...
Francesca's Bridal has a nice selection of gowns for ALL sizes. I went to David's Bridal looking for a specific dress and they did not have my size (20) to try on in any of the 3 stores I visited in 2 different states. I bought a prom dress from them for my daghter and thought maybe I could find what I was looking for in a gown and low and behold I did. It was gorgeous! I received soooo many compliments on my dress. The seamstress who does alterations is aslo awesome. They are a bit pricey, but worth the cost. Read less
Services Used: Dress & Attire
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Beth
Wedding:
8/18/2012
4.4/5.0
My wedding dress was unique and stunning.

I have to preface this by saying that I typically hate wedding dresses and the idea of going into a bridal shop made me want to cry...but that was before I walked in to Francesca's. We happened to have an appointment on the day of a trunk sale with one of their designers (Paula). After trying on many dresses in their comfortable showroom that would fit my criteria (could be altered to tee-length for easy dancing, and could travel to France well), and getting really helpful opinions from Francesca and Cara, I fell in love with a dress that was just out of my price range. Paula negotiated with me and said that she would use some sample fabric that she had and could bring the price down, which was great!

My biggest and only issue with Francesca's was the exorbitant cost of the alterations. One of Paula's selling points to me was that we wouldn't have to alter the dress much because they were going to make the dress custom. They must have taken my largest size and made the dress completely to that stock size because there were so many alterations (including a $350 hem alteration on a tee-length dress that had no beading) that I had to go back 3 times for them to get it right. I suppose this wouldn't have been too difficult if I hadn't been flying in from out of town and the 3rd fitting (which was unexpected) had to be 2 days before the wedding. Needless to say, the timing was stressful and all of the money we "saved" on the dress went into the unforeseen countless alterations.

In the end, the dress was stunning, unique, flattering, and was everything that I had hoped it would be. (just way more expensive)
My wedding dress was unique and stunning.

I have to preface this by saying that I typically hate wedding dresses Read more...
My wedding dress was unique and stunning.

I have to preface this by saying that I typically hate wedding dresses and the idea of going into a bridal shop made me want to cry...but that was before I walked in to Francesca's. We happened to have an appointment on the day of a trunk sale with one of their designers (Paula). After trying on many dresses in their comfortable showroom that would fit my criteria (could be altered to tee-length for easy dancing, and could travel to France well), and getting really helpful opinions from Francesca and Cara, I fell in love with a dress that was just out of my price range. Paula negotiated with me and said that she would use some sample fabric that she had and could bring the price down, which was great!

My biggest and only issue with Francesca's was the exorbitant cost of the alterations. One of Paula's selling points to me was that we wouldn't have to alter the dress much because they were going to make the dress custom. They must have taken my largest size and made the dress completely to that stock size because there were so many alterations (including a $350 hem alteration on a tee-length dress that had no beading) that I had to go back 3 times for them to get it right. I suppose this wouldn't have been too difficult if I hadn't been flying in from out of town and the 3rd fitting (which was unexpected) had to be 2 days before the wedding. Needless to say, the timing was stressful and all of the money we "saved" on the dress went into the unforeseen countless alterations.

In the end, the dress was stunning, unique, flattering, and was everything that I had hoped it would be. (just way more expensive) Read less
Services Used: Dress & Attire
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Carly
Wedding:
8/14/2010
4.4/5.0
Francesca's was absolutely wonderful helping me with everything. They were always friendly and welcoming every time I came into the store. They made it a very stress free experience, and I found the perfect dress for my big day. I really could not have asked for anything more in a bridal salon.
Francesca's was absolutely wonderful helping me with everything. They were always friendly and welcoming every time I came Read more...
Francesca's was absolutely wonderful helping me with everything. They were always friendly and welcoming every time I came into the store. They made it a very stress free experience, and I found the perfect dress for my big day. I really could not have asked for anything more in a bridal salon. Read less
Services Used: Dress & Attire
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Tara
Wedding:
6/19/2010
4.4/5.0
Francesca's is great! The employees are friendly and helpful. I purchased my wedding gown there as well as the bridesmaids dresses and mother of the bride dress. The dresses were very reasonably priced. I would definitely recommend checking them out. They also have a nice selection of dresses.
Francesca's is great! The employees are friendly and helpful. I purchased my wedding gown there as well as the bridesmaids Read more...
Francesca's is great! The employees are friendly and helpful. I purchased my wedding gown there as well as the bridesmaids dresses and mother of the bride dress. The dresses were very reasonably priced. I would definitely recommend checking them out. They also have a nice selection of dresses. Read less
Services Used: Dress & Attire
Bg5
05.01.2010
Wedding:
5/1/2010
4.4/5.0
I bought both my wedding dress and my bridesmaid's dresses from Francesca's. Our first experience there was wonderful. I was actually there for another reason and was just glancing at the dresses and they asked if I wanted to try some on. I was so excited and of course said yes. I found the dress I wanted but still needed to try other places. We ended up coming back during one of their trunk sales and found a designer dress under my budget! The dress was several sizes too big and the seamstress got it right on the first try. However the when the girls were measured for their bridesmaid's dresses the staff (not the seamstress) did not measure correctly and one of the dresses was too small. (and no she gained no weight, she actually lost some). My bridesmaid had to go back 5 times in order for them to get it right. I also had several issues trying to talk with them over the phone. Several times I couldn't find anyone with an answer and had to speak to the owner to get what I wanted. They always apologized and eventually got it right but as a stressed out bride I really didn't want any misunderstandings. Overall the experience was wonderful but I would suggest training the staff a little more.
I bought both my wedding dress and my bridesmaid's dresses from Francesca's. Our first experience there was wonderful. I Read more...
I bought both my wedding dress and my bridesmaid's dresses from Francesca's. Our first experience there was wonderful. I was actually there for another reason and was just glancing at the dresses and they asked if I wanted to try some on. I was so excited and of course said yes. I found the dress I wanted but still needed to try other places. We ended up coming back during one of their trunk sales and found a designer dress under my budget! The dress was several sizes too big and the seamstress got it right on the first try. However the when the girls were measured for their bridesmaid's dresses the staff (not the seamstress) did not measure correctly and one of the dresses was too small. (and no she gained no weight, she actually lost some). My bridesmaid had to go back 5 times in order for them to get it right. I also had several issues trying to talk with them over the phone. Several times I couldn't find anyone with an answer and had to speak to the owner to get what I wanted. They always apologized and eventually got it right but as a stressed out bride I really didn't want any misunderstandings. Overall the experience was wonderful but I would suggest training the staff a little more. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
10/6/2012
4.3/5.0
Friendly and intuitive. Enjoyed doing business with Francesca. Other shop personnel equally enthusiastic.
Pricing on the high end but selection of dresses unique compared to other shops.
Overall positive experience.
Friendly and intuitive. Enjoyed doing business with Francesca. Other shop personnel equally enthusiastic.
Pricing on Read more...
Friendly and intuitive. Enjoyed doing business with Francesca. Other shop personnel equally enthusiastic.
Pricing on the high end but selection of dresses unique compared to other shops.
Overall positive experience. Read less
Services Used: Dress & Attire
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Maureen10
Wedding:
9/18/2010
4.3/5.0
They were very helpful and my dress, veil, and accessories were perfect! They were quite patient with a bride who was tentative about making such a big decision like choosing a wedding dress. People are still raving about my wedding gown. Everything in the end worked out great going with Francesca's!
They were very helpful and my dress, veil, and accessories were perfect! They were quite patient with a bride who was Read more...
They were very helpful and my dress, veil, and accessories were perfect! They were quite patient with a bride who was tentative about making such a big decision like choosing a wedding dress. People are still raving about my wedding gown. Everything in the end worked out great going with Francesca's! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.2/5.0
Exceptionally pleasant and accommodating. Good dress selection and the staff is definitely willing to go the extra mile to make sure the bride is completely satisfied.
Exceptionally pleasant and accommodating. Good dress selection and the staff is definitely willing to go the extra mile to Read more...
Exceptionally pleasant and accommodating. Good dress selection and the staff is definitely willing to go the extra mile to make sure the bride is completely satisfied. Read less
Services Used: Dress & Attire
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McFelix
Wedding:
5/7/2011
4.2/5.0
When shopping for a wedding dress, I did not want to blow the bank on an outfit I would wear for a matter of hours. That being said, I also wanted a dress that felt and looked elegant. As much I wanted to purchase a David's Bridal dress for price reasons, I just did not like the feel of any dresses there. The dresses I tried on there all felt cheap to me!

I came to Francesca's after finding it online - I made an appointment around Thanksgiving when my mother and grandmother would be in town. We worked with Francesca and she was wonderful! Since I had been to one salon previously, I had a vague idea of what I liked - mermaid/trumpet style, but I was open to pretty much anything. Francesca pulled a few dresses (maybe 6 or 7?) and we instantly liked 2 of them. I coudn't commit to one that day, but I promised her I would be back to purchase one of them. A few days later I went with a friend to David's Bridal, because I had to make sure there was nothing at David's that would work before I spent the money on one of the dresses at Francesca's. After eliminating David's Bridal, I went back to Francesca's with another friend to try on the two dresses I had narrowed it down to. My friend also preferred my first choice, and the dress was ordered.

As far as my shopping experience, I rate the salon perfectly. I gave a few slightly lower ratings for the following reasons:
- I ordered the dress in November. In January I was asked to come in for additional measurements because I had ordered extra length due to my height. At the end of March I had not heard anything about the status of my dress, and had to call 3 or 4 times before I got any update because my messages were not being returned.
- I was not happy with the alteration process. I ordered extra length (which as I mentioned I was measured for) and then was charged to have the dress hemmed. I did ask if the cost would be reduced, and was told that the dress length was manufactured to my measurements and the length was what it was supposed to be, but since I wanted to change it I needed to pay for it. Now if the seamstress would have told me this when we were figuring out what alterations should be made, I would not have changed it. I also felt like I was taken advantage of with all of the alterations - the seamstress did not explain different options or pricing AT ALL while she was pinning things up. I ended up paying almost $600 for alterations!!

Bottom line, I would absolutely recommend shopping for your dress here but I would take the dress elsewhere for alterations.
When shopping for a wedding dress, I did not want to blow the bank on an outfit I would wear for a matter of hours. That Read more...
When shopping for a wedding dress, I did not want to blow the bank on an outfit I would wear for a matter of hours. That being said, I also wanted a dress that felt and looked elegant. As much I wanted to purchase a David's Bridal dress for price reasons, I just did not like the feel of any dresses there. The dresses I tried on there all felt cheap to me!

I came to Francesca's after finding it online - I made an appointment around Thanksgiving when my mother and grandmother would be in town. We worked with Francesca and she was wonderful! Since I had been to one salon previously, I had a vague idea of what I liked - mermaid/trumpet style, but I was open to pretty much anything. Francesca pulled a few dresses (maybe 6 or 7?) and we instantly liked 2 of them. I coudn't commit to one that day, but I promised her I would be back to purchase one of them. A few days later I went with a friend to David's Bridal, because I had to make sure there was nothing at David's that would work before I spent the money on one of the dresses at Francesca's. After eliminating David's Bridal, I went back to Francesca's with another friend to try on the two dresses I had narrowed it down to. My friend also preferred my first choice, and the dress was ordered.

As far as my shopping experience, I rate the salon perfectly. I gave a few slightly lower ratings for the following reasons:
- I ordered the dress in November. In January I was asked to come in for additional measurements because I had ordered extra length due to my height. At the end of March I had not heard anything about the status of my dress, and had to call 3 or 4 times before I got any update because my messages were not being returned.
- I was not happy with the alteration process. I ordered extra length (which as I mentioned I was measured for) and then was charged to have the dress hemmed. I did ask if the cost would be reduced, and was told that the dress length was manufactured to my measurements and the length was what it was supposed to be, but since I wanted to change it I needed to pay for it. Now if the seamstress would have told me this when we were figuring out what alterations should be made, I would not have changed it. I also felt like I was taken advantage of with all of the alterations - the seamstress did not explain different options or pricing AT ALL while she was pinning things up. I ended up paying almost $600 for alterations!!

Bottom line, I would absolutely recommend shopping for your dress here but I would take the dress elsewhere for alterations. Read less
Services Used: Dress & Attire
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Krista
Wedding:
9/1/2012
4.0/5.0
The day I went in to look for a dress was a little hectic. The place was filled with girls and they stuck me in the back room (where the bridesmaids dresses are) and there was not enough room for everyone to sit down. I felt a little uncomfortable because while I was in the middle of changing, girls (I'm talking 10 or more girls here) were walking around and going in and out of the room. At one point after it got so hot, they finally offered to move me to put me in front of a mirror with a stand so I didn't have to stand directly on the floor. After that, it was smooth sailing. I came in with a list of dresses and they pulled all of those for me. I didn't end up getting any of those though; the associate chose a dress similar enough but with a little more flair and as soon as I put it on I figured that was the one! The associates here are great and they can tell what you're looking for after spending a little time with them. I dealt with two different girls but they both were so friendly and made the experience fun.

I got a call in June telling me that my dress was coming in around the middle of July but when mid-July rolled around and I asked about my dress they told me it was a mistake and that whoever called read the date wrong. The dress shipped mid-July and came in around the beginning of August. I had less than a month to get my dress fitted because it came in so late, but that isn't Francesca's fault - that's the designer. The fittings were super fast and fun and I even ended up getting a belt to wear with my dress too. I did not like that you have to pay for fittings with cash only. AND I had to pay for alterations to my dress to let it out a bit even though I ordered the size that Francesca's told me to order and MY measurements hadn't changed. If I ordered their recommendation, why would I have to pay to let it out? Wouldn't it be their issue because they recommended the wrong size? My dress was gorgeous though! I loved it.
The day I went in to look for a dress was a little hectic. The place was filled with girls and they stuck me in the back Read more...
The day I went in to look for a dress was a little hectic. The place was filled with girls and they stuck me in the back room (where the bridesmaids dresses are) and there was not enough room for everyone to sit down. I felt a little uncomfortable because while I was in the middle of changing, girls (I'm talking 10 or more girls here) were walking around and going in and out of the room. At one point after it got so hot, they finally offered to move me to put me in front of a mirror with a stand so I didn't have to stand directly on the floor. After that, it was smooth sailing. I came in with a list of dresses and they pulled all of those for me. I didn't end up getting any of those though; the associate chose a dress similar enough but with a little more flair and as soon as I put it on I figured that was the one! The associates here are great and they can tell what you're looking for after spending a little time with them. I dealt with two different girls but they both were so friendly and made the experience fun.

I got a call in June telling me that my dress was coming in around the middle of July but when mid-July rolled around and I asked about my dress they told me it was a mistake and that whoever called read the date wrong. The dress shipped mid-July and came in around the beginning of August. I had less than a month to get my dress fitted because it came in so late, but that isn't Francesca's fault - that's the designer. The fittings were super fast and fun and I even ended up getting a belt to wear with my dress too. I did not like that you have to pay for fittings with cash only. AND I had to pay for alterations to my dress to let it out a bit even though I ordered the size that Francesca's told me to order and MY measurements hadn't changed. If I ordered their recommendation, why would I have to pay to let it out? Wouldn't it be their issue because they recommended the wrong size? My dress was gorgeous though! I loved it. Read less
Services Used: Dress & Attire
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ANDREA
Wedding:
9/6/2008
4.0/5.0
Francesca's helped me to find the dress of my dreams. They offer exclusive trunk shows to find unique wedding dresses. Kara is my absolute favorite there. She is very attentive to your thoughts and concerns. She made my fittings memorable and fun. I love her personality. Kara fine tuned the details of the look I wanted. She was great.
Francesca's helped me to find the dress of my dreams. They offer exclusive trunk shows to find unique wedding dresses. Read more...
Francesca's helped me to find the dress of my dreams. They offer exclusive trunk shows to find unique wedding dresses. Kara is my absolute favorite there. She is very attentive to your thoughts and concerns. She made my fittings memorable and fun. I love her personality. Kara fine tuned the details of the look I wanted. She was great. Read less
Services Used: Dress & Attire
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Shawna
Wedding:
8/1/2010
3.9/5.0
Loved my dress but later found it $250 cheaper at Columbia Bridal. Seamstress did not seem concerned that I was not comfortable with the fit of my dress.
Loved my dress but later found it $250 cheaper at Columbia Bridal. Seamstress did not seem concerned that I was not Read more...
Loved my dress but later found it $250 cheaper at Columbia Bridal. Seamstress did not seem concerned that I was not comfortable with the fit of my dress. Read less
Services Used: Dress & Attire
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steph0997
Wedding:
10/17/2009
3.8/5.0
I absolutely loved my gown however I was often disappointed with the service here. My 7 bridesmaids and I often found the staff to be pushy and unfriendly. There were also several instances where my bridesmaids had made payments that were not properly recorded and Francesca's called them asking for proof of payment. Their dresses are amazing, but I think the service is lacking.
I absolutely loved my gown however I was often disappointed with the service here. My 7 bridesmaids and I often found the Read more...
I absolutely loved my gown however I was often disappointed with the service here. My 7 bridesmaids and I often found the staff to be pushy and unfriendly. There were also several instances where my bridesmaids had made payments that were not properly recorded and Francesca's called them asking for proof of payment. Their dresses are amazing, but I think the service is lacking. Read less
Services Used: Dress & Attire
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Deb
Wedding:
11/13/2010
2.5/5.0
Francesca's was the 2nd bridal store I went to as it came highly recommended from a friend. I specially asked for Francesca, and I am so glad I did because she knew I had my heart set on one style and gently eased me into the style that actually was meant for me. She helped me find it and was so great through the whole process.

However, once I purchased the dress, everything wend downhill. I had an appointment to find a veil and Miss Geri spent the whole time basically showing me accessories like earrings and hair pieces. Then once we finally got to veils and I figured out what I wanted, I had to put a 50% payment in just to find out how much it would cost. Apparently that's standard, but I told them I was not 100% sure that was what I wanted (because we had such little time to find a veil) and after I found out the insanely expensive cost, I told her I did not want the veil. But she told me she already went ahead and ordered it, despite that we even wrote on the deposit receipt that this was only for an inquiry. Awful.

I went back for a second veil appointment with Francesca and she once again was great, helping me find the veil for me. Because their hours are not very Monday-Friday worker-friendly, I had to leave early from work yet again, but felt it was worth it to find a veil that I wanted and was not forced into.

I recommended Francesca's to a friend of mine whose wedding was 1 month before mine. When she called the store the morning of her mother's dress fitting, she found out that the dress had not even arrived! Nobody called to tell her. Then, she called later to follow up on her dress and was told it might not be in on time. Luckily, she got it JUST in time for her wedding and didn't have to do much alterations, but that put me on alert.

So I called the week before mine was supposed to arrive for a fitting and was told that my dress was also going to be late. Why didn't they call me first? I figured their internal communication was poor and so I then made a point to call them until I was told my dress arrived and made a fitting appointment. A few days after that, Miss Geri called to tell me my dress arrived and asked if I wanted to make a dress fitting appointment when I already had. SO STRANGE!

But once the dress came in and was fitted, I thought everything would be fine. The tailoring went very well and I made an appointment to pick up my dress before we traveled to the wedding venue. That morning when I was on my way, I called to make sure my dress was ready and was told that it would not be ready for a few more hours. At this point, their tardiness just did not surprise me. But we took it in stride and went out for another errand. After we re-arranged plans and arrived at our new destination, we got a call saying that the person on the phone was mistaken and the dress was ready. Another case of poor internal communication.

But we got the dress and veil and everything was great. The dress was beautiful on the wedding day and even though my friend's dress bustle broke, mine stayed in-tact.

Despite my internal voice telling me not to, I dropped my dress off at Francesca's for preservation because I didn't want to try an at-home kit and I didn't know where else to bring it. I thought that everything would be fine because I wasn't on any schedule to get my dress back, and was told that my dress would be shipped directly to my house. However, a few weeks later, I got a call from Francesca's that my preserved dress had arrived and I could pick it up at any time... but they were supposed to ship it to me. Of course I had left work early to go to Francesca's often and I work in downtown Baltimore, so picking it up on my lunch hour and leaving it in the car was not an option. I stood my ground and asked them to ship it to my house as I had been promised, and with much huffing and puffing, the dress was finally shipped to my house.

If I could do it all over again, I would have still gone to Francesca directly to find my dress but I would NOT have purchased it from Francesca's solely because of the added stress it put on me in the weeks before my wedding day.

If I could offer any advice for someone purchasing from Francesca's, it would be to tell them the wedding date is at least a week or two in advance of your wedding date, and whenever possible, book your appointment with Francesca. Also, plan reminders for yourself to call them and find out the status of your dress because their communication with brides is very poor.
Francesca's was the 2nd bridal store I went to as it came highly recommended from a friend. I specially asked for Read more...
Francesca's was the 2nd bridal store I went to as it came highly recommended from a friend. I specially asked for Francesca, and I am so glad I did because she knew I had my heart set on one style and gently eased me into the style that actually was meant for me. She helped me find it and was so great through the whole process.

However, once I purchased the dress, everything wend downhill. I had an appointment to find a veil and Miss Geri spent the whole time basically showing me accessories like earrings and hair pieces. Then once we finally got to veils and I figured out what I wanted, I had to put a 50% payment in just to find out how much it would cost. Apparently that's standard, but I told them I was not 100% sure that was what I wanted (because we had such little time to find a veil) and after I found out the insanely expensive cost, I told her I did not want the veil. But she told me she already went ahead and ordered it, despite that we even wrote on the deposit receipt that this was only for an inquiry. Awful.

I went back for a second veil appointment with Francesca and she once again was great, helping me find the veil for me. Because their hours are not very Monday-Friday worker-friendly, I had to leave early from work yet again, but felt it was worth it to find a veil that I wanted and was not forced into.

I recommended Francesca's to a friend of mine whose wedding was 1 month before mine. When she called the store the morning of her mother's dress fitting, she found out that the dress had not even arrived! Nobody called to tell her. Then, she called later to follow up on her dress and was told it might not be in on time. Luckily, she got it JUST in time for her wedding and didn't have to do much alterations, but that put me on alert.

So I called the week before mine was supposed to arrive for a fitting and was told that my dress was also going to be late. Why didn't they call me first? I figured their internal communication was poor and so I then made a point to call them until I was told my dress arrived and made a fitting appointment. A few days after that, Miss Geri called to tell me my dress arrived and asked if I wanted to make a dress fitting appointment when I already had. SO STRANGE!

But once the dress came in and was fitted, I thought everything would be fine. The tailoring went very well and I made an appointment to pick up my dress before we traveled to the wedding venue. That morning when I was on my way, I called to make sure my dress was ready and was told that it would not be ready for a few more hours. At this point, their tardiness just did not surprise me. But we took it in stride and went out for another errand. After we re-arranged plans and arrived at our new destination, we got a call saying that the person on the phone was mistaken and the dress was ready. Another case of poor internal communication.

But we got the dress and veil and everything was great. The dress was beautiful on the wedding day and even though my friend's dress bustle broke, mine stayed in-tact.

Despite my internal voice telling me not to, I dropped my dress off at Francesca's for preservation because I didn't want to try an at-home kit and I didn't know where else to bring it. I thought that everything would be fine because I wasn't on any schedule to get my dress back, and was told that my dress would be shipped directly to my house. However, a few weeks later, I got a call from Francesca's that my preserved dress had arrived and I could pick it up at any time... but they were supposed to ship it to me. Of course I had left work early to go to Francesca's often and I work in downtown Baltimore, so picking it up on my lunch hour and leaving it in the car was not an option. I stood my ground and asked them to ship it to my house as I had been promised, and with much huffing and puffing, the dress was finally shipped to my house.

If I could do it all over again, I would have still gone to Francesca directly to find my dress but I would NOT have purchased it from Francesca's solely because of the added stress it put on me in the weeks before my wedding day.

If I could offer any advice for someone purchasing from Francesca's, it would be to tell them the wedding date is at least a week or two in advance of your wedding date, and whenever possible, book your appointment with Francesca. Also, plan reminders for yourself to call them and find out the status of your dress because their communication with brides is very poor. Read less
Services Used: Dress & Attire
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karen
Wedding:
7/11/2014
2.4/5.0
Prior to purchasing my wedding and bridesmaids dresses the staff was friendly and helpful. That all changed after the deposit was put down on the dresses. I had to make numerous trips to the shop and at times was not even acknowledged. The location is extremely difficult to get in and out of. You will have to work around their schedule they do not work around you. Specific days are set for each service. The seamstress did a amazing job on the alterations. Be aware that all alterations must be paid in cash. I was told this is because they do not want to have to pay the credit card service fee. Really, I spent over $4000. My alterations were $500 alone for my wedding dress. That is a considerable amount to show up with in cash. I questioned why I was being charged tax on the alterations and they became indignant. I am the customer and have every right to inquire about something. It is their job to be able to handle any questions professionally, which they did not. They do not ring the transaction up on the register but give a hand written receipt instead. I loved my dress it was beautiful. It makes me sad that I felt uncomfortable going into their shop for such a special occasion. I would recommend reading some of the older reviews posted because they are more accurate.
Prior to purchasing my wedding and bridesmaids dresses the staff was friendly and helpful. That all changed after the Read more...
Prior to purchasing my wedding and bridesmaids dresses the staff was friendly and helpful. That all changed after the deposit was put down on the dresses. I had to make numerous trips to the shop and at times was not even acknowledged. The location is extremely difficult to get in and out of. You will have to work around their schedule they do not work around you. Specific days are set for each service. The seamstress did a amazing job on the alterations. Be aware that all alterations must be paid in cash. I was told this is because they do not want to have to pay the credit card service fee. Really, I spent over $4000. My alterations were $500 alone for my wedding dress. That is a considerable amount to show up with in cash. I questioned why I was being charged tax on the alterations and they became indignant. I am the customer and have every right to inquire about something. It is their job to be able to handle any questions professionally, which they did not. They do not ring the transaction up on the register but give a hand written receipt instead. I loved my dress it was beautiful. It makes me sad that I felt uncomfortable going into their shop for such a special occasion. I would recommend reading some of the older reviews posted because they are more accurate. Read less
Services Used: Dress & Attire
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Stacy
Wedding:
4/24/2010
2.2/5.0
I'll begin by stating that I realize that in this business, as in any business, there will be errors made. That in and of itself would not cause me to downgrade my experience. It's how a company responds when errors are made, or a customer is not satisfied, that have more bearing on my overall experience with them.

That having been said, I cannot rate my experience with Francesca's as higher than just "average". I found the shop lacking in the customer satisfaction area, although I must say that everyone that I dealt with in the shop (Francesca, Brittany, Peggy and Jerri) were always gracious, and never rude to me or my Mom at all. It was more or less the policies of the shop and it's inflexibility when an error with my order was made that made my experience less than great. My experience:

Jerri helped to find a gown that I loved, and I decided to order it. When I placed my order, my measurements met the gown maker's sizing of 14. I didn't want the stress of having to lose weight, or not gain another pound over the course of the next 8 months to be able to fit into my gown, so I ordered a size 16. I knew this size was larger than I needed, but I explained to Francesca that it would be easier to take in a larger gown, than to let out a tight one, and I didn't want to have to worry about my weight during my engagement. I also wanted the covered buttons that stopped at the waist to continue down to the length of the back of the gown. I asked how much it would cost to have the buttons continued down the length of the back of the gown, and Francesca consulted a chart of some sort, and came back with a figure of an additional $175.00. I added that addition to my order and ordered the gown. This was in June of 2009.

I received a phone call from Peggy on a Friday, one week before Christmas, 2009. She told me that my gown was in, and that the shop was closing for a week for the holidays, and asked if I could pay the balance for the gown over the phone, at that time.

I responded, no. I explained that I wanted to have the chance to come in, inspect the dress and try it on before paying the balance. As I was in the midst of preparing to travel for Christmas, I asked if I could make an appointment to come in the week after Christmas, or the day that the shop reopened, and take care of everything. She replied that they couldn't wait that long, and that they needed me to pay the balance right away, over the phone if I couldn't make it in during Christmas week, even if it meant not seeing my dress first. She said I could still come see the dress after Christmas, I just needed to pay now.

This I found very pushy, and made me feel very suspicious. I asked other brides if their shops demanded payment before they even saw the dress, and to a one (and I asked many brides) their answer was no. So I told Peggy that I would pay the balance when I could come in and see the dress after Christmas.

On the following Monday, of Christmas week, I got another call, this time from Jerri. She repeated the request for payment, and said that I was putting the shop "in a bad spot" by not putting something on the dress right away. I felt very pressured at this point. I couldn't understand why a week would make so much of a difference, especially considering that this was a major Holiday travel week. She told me the shop would close for a week over the Holidays and that they really needed me to pay before they closed. I said to her that I wasn't comfortable with that, because if something was wrong with my dress order, my power as a consumer is weakened if they have the balance already, and they would not have the same incentive to work with me. She didn't disagree, but still asked again for payment.

Feeling very pressured, stressed and worried that my dress may not even be there one week after Christmas, my Fiance and I decided to go ahead and pay the balance and just hope for the best.

Our mistake.

When I got in to see my dress once the shop reopened, I found that the dress had been ordered a size smaller than I had requested (14), and that the buttons that I had paid and additional $175 to have extended down the back were not there. Needless to say, I was extremely upset, as this was the exact reason why I wanted to see my dress before paying the balance in the first place.

The shop lucked out on the size issue, as I had lost 10 pounds since I ordered the dress (as opposed to gaining any), so the wrong size being ordered turned out not to be so much of an issue.

However, as regards the buttons my one fear came true. The shop would not refund me the $175 that I paid for the buttons that were not added on. They insisted that the designer no longer did special requests, and instead sent the buttons along separately, so they still had to be paid for. Fine, I said. So take out the cost of the buttons, refund me the rest (since no extra labor was involved) and I'll have my seamstress put them on when she does my alterations. This they still would not do. They insisted that I let their seamstress put the buttons on, even saying that it was more expensive for their seamstress to put them on, than if the designer had added them...??? I still haven't figured that one out yet. How did the shop even come to the $ 175 price quote in the first place? They took the money, and when the service it was paying for wasn't done, they couldn't give it back? We went back and forth for a while, but Francesca clearly was very reluctant to refund any portion of the $175 back to me. They kept saying that it would save me money to let their seamstress put the buttons on for free, since my seamstress would likely charge me to put them on, and I would end up paying double for the addition of the buttons. WTH??? When I paid for the additions, which weren't made, why should I have to pay again? Why couldn't the shop just give me back the money I paid (which clearly didn't go towards any buttons being added on), and I could have paid my seamstress with that refunded money?

Finally, tired of the back and forth, I reluctantly agreed to let them put the buttons on, so that I could get my dress finally. I prayed that there would be no further mistakes. The good news was, the buttons were added with no further incident. The bad news was, I should have had the choice of who worked on my dress. Especially since I paid extra for something that I did not receive.

So, in the end, that situation tarnished my experience with Francesca's. While everyone was very nice, and I have to repeat, at no time was anyone rude to me at all. Stores need to realize that there is more to great customer service than being pleasant and nice. They are certainly important components, but having policies in place that are not consumer friendly is just as bad as outright rudeness, in my opinion.

And also, when I explained to Francesca how it made me feel pressured to have the payment demanded before I could even make sure that I was paying for what I ordered, she didn't seem all that apologetic to me. In her place, I would have been bending over backwards to make sure that my customer was satisfied. At no point did anyone say or suggest to me - "we're very sorry for the mistakes that were made. what would it take to make this right?" I was told what my options were, and if I didn't like them and chose to take my dress and buttons elsewhere, then I would just lose out. In what world is that even remotely close to good customer service?

For that reason, I simply cannot rate my experience as even a good one. I got my dress, I loved it, but I could have done without the stress during the process of procuring it.
I'll begin by stating that I realize that in this business, as in any business, there will be errors made. That in and of Read more...
I'll begin by stating that I realize that in this business, as in any business, there will be errors made. That in and of itself would not cause me to downgrade my experience. It's how a company responds when errors are made, or a customer is not satisfied, that have more bearing on my overall experience with them.

That having been said, I cannot rate my experience with Francesca's as higher than just "average". I found the shop lacking in the customer satisfaction area, although I must say that everyone that I dealt with in the shop (Francesca, Brittany, Peggy and Jerri) were always gracious, and never rude to me or my Mom at all. It was more or less the policies of the shop and it's inflexibility when an error with my order was made that made my experience less than great. My experience:

Jerri helped to find a gown that I loved, and I decided to order it. When I placed my order, my measurements met the gown maker's sizing of 14. I didn't want the stress of having to lose weight, or not gain another pound over the course of the next 8 months to be able to fit into my gown, so I ordered a size 16. I knew this size was larger than I needed, but I explained to Francesca that it would be easier to take in a larger gown, than to let out a tight one, and I didn't want to have to worry about my weight during my engagement. I also wanted the covered buttons that stopped at the waist to continue down to the length of the back of the gown. I asked how much it would cost to have the buttons continued down the length of the back of the gown, and Francesca consulted a chart of some sort, and came back with a figure of an additional $175.00. I added that addition to my order and ordered the gown. This was in June of 2009.

I received a phone call from Peggy on a Friday, one week before Christmas, 2009. She told me that my gown was in, and that the shop was closing for a week for the holidays, and asked if I could pay the balance for the gown over the phone, at that time.

I responded, no. I explained that I wanted to have the chance to come in, inspect the dress and try it on before paying the balance. As I was in the midst of preparing to travel for Christmas, I asked if I could make an appointment to come in the week after Christmas, or the day that the shop reopened, and take care of everything. She replied that they couldn't wait that long, and that they needed me to pay the balance right away, over the phone if I couldn't make it in during Christmas week, even if it meant not seeing my dress first. She said I could still come see the dress after Christmas, I just needed to pay now.

This I found very pushy, and made me feel very suspicious. I asked other brides if their shops demanded payment before they even saw the dress, and to a one (and I asked many brides) their answer was no. So I told Peggy that I would pay the balance when I could come in and see the dress after Christmas.

On the following Monday, of Christmas week, I got another call, this time from Jerri. She repeated the request for payment, and said that I was putting the shop "in a bad spot" by not putting something on the dress right away. I felt very pressured at this point. I couldn't understand why a week would make so much of a difference, especially considering that this was a major Holiday travel week. She told me the shop would close for a week over the Holidays and that they really needed me to pay before they closed. I said to her that I wasn't comfortable with that, because if something was wrong with my dress order, my power as a consumer is weakened if they have the balance already, and they would not have the same incentive to work with me. She didn't disagree, but still asked again for payment.

Feeling very pressured, stressed and worried that my dress may not even be there one week after Christmas, my Fiance and I decided to go ahead and pay the balance and just hope for the best.

Our mistake.

When I got in to see my dress once the shop reopened, I found that the dress had been ordered a size smaller than I had requested (14), and that the buttons that I had paid and additional $175 to have extended down the back were not there. Needless to say, I was extremely upset, as this was the exact reason why I wanted to see my dress before paying the balance in the first place.

The shop lucked out on the size issue, as I had lost 10 pounds since I ordered the dress (as opposed to gaining any), so the wrong size being ordered turned out not to be so much of an issue.

However, as regards the buttons my one fear came true. The shop would not refund me the $175 that I paid for the buttons that were not added on. They insisted that the designer no longer did special requests, and instead sent the buttons along separately, so they still had to be paid for. Fine, I said. So take out the cost of the buttons, refund me the rest (since no extra labor was involved) and I'll have my seamstress put them on when she does my alterations. This they still would not do. They insisted that I let their seamstress put the buttons on, even saying that it was more expensive for their seamstress to put them on, than if the designer had added them...??? I still haven't figured that one out yet. How did the shop even come to the $ 175 price quote in the first place? They took the money, and when the service it was paying for wasn't done, they couldn't give it back? We went back and forth for a while, but Francesca clearly was very reluctant to refund any portion of the $175 back to me. They kept saying that it would save me money to let their seamstress put the buttons on for free, since my seamstress would likely charge me to put them on, and I would end up paying double for the addition of the buttons. WTH??? When I paid for the additions, which weren't made, why should I have to pay again? Why couldn't the shop just give me back the money I paid (which clearly didn't go towards any buttons being added on), and I could have paid my seamstress with that refunded money?

Finally, tired of the back and forth, I reluctantly agreed to let them put the buttons on, so that I could get my dress finally. I prayed that there would be no further mistakes. The good news was, the buttons were added with no further incident. The bad news was, I should have had the choice of who worked on my dress. Especially since I paid extra for something that I did not receive.

So, in the end, that situation tarnished my experience with Francesca's. While everyone was very nice, and I have to repeat, at no time was anyone rude to me at all. Stores need to realize that there is more to great customer service than being pleasant and nice. They are certainly important components, but having policies in place that are not consumer friendly is just as bad as outright rudeness, in my opinion.

And also, when I explained to Francesca how it made me feel pressured to have the payment demanded before I could even make sure that I was paying for what I ordered, she didn't seem all that apologetic to me. In her place, I would have been bending over backwards to make sure that my customer was satisfied. At no point did anyone say or suggest to me - "we're very sorry for the mistakes that were made. what would it take to make this right?" I was told what my options were, and if I didn't like them and chose to take my dress and buttons elsewhere, then I would just lose out. In what world is that even remotely close to good customer service?

For that reason, I simply cannot rate my experience as even a good one. I got my dress, I loved it, but I could have done without the stress during the process of procuring it. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
2.1/5.0
Very displeased with this store and the conduct of their staff including their owner. Very distasteful in the way Francesca does business and she does not have a good relationship with other bridal shops. If another shop gets your business and Francesca doesn't...watch out. Would never shop there again!!
Very displeased with this store and the conduct of their staff including their owner. Very distasteful in the way Read more...
Very displeased with this store and the conduct of their staff including their owner. Very distasteful in the way Francesca does business and she does not have a good relationship with other bridal shops. If another shop gets your business and Francesca doesn't...watch out. Would never shop there again!! Read less
Services Used: Dress & Attire
Francesca's Bridal responded with the following comments:

We are sorry that your experience with us was not satisfactory to you. It is always our intention to give everyone pleasant and personalized customer service. Our referral list is comprised with other professionals in our industry. It is in the best interest of our customers that we suggest another retailer. We apologize if this created a problem for you if we can help please contact us.
B5
nika6452
Wedding:
6/19/2015
2.0/5.0
I did not have a good experience here. The consultant did not pick out gowns that I asked for. She was not patient or attentive. I did not feel welcomed. I would not go back.
I did not have a good experience here. The consultant did not pick out gowns that I asked for. She was not patient or Read more...
I did not have a good experience here. The consultant did not pick out gowns that I asked for. She was not patient or attentive. I did not feel welcomed. I would not go back. Read less
Services Used: Dress & Attire
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Amy
Wedding:
3/13/2011
1.6/5.0
Jeri and other staff were very friendly when we met them at a Bridal Expo and when we had our first shopping experience in the store. We ended up finding my dress at another store, but enjoyed working with Jeri so much, that we ordered the dress from Francesca's because we wanted to give them business and continue working with Jeri. My mother and mother-in-law both ultimately ordered their dresses from Francesca's as well. Despite our initial positive experiences, things quickly went downhill and never quite redeemed themselves.

The staff was very unresponsive, rarely returning calls until we had left repeated messages. Jeri stopped recognizing us and we rarely saw her at the store. My mother's dress arrived without the extra material she had purchased from the designer for a shawl. Francesca's showed little interest in finding the material until my mom repeatedly urged them to track the material so that it could be located in time to make the shawl for the wedding. Once it arrived, the employees did not communicate with each other and the seamstress was never told that the material had arrived, thus further delaying completion. The seamstress altered my mothers dress and made the neckline uncentered and did a horrible job creating the shawl. A second seamstress at Francesca's luckily corrected the alterations one week before the wedding.

My mother-in-law ordered her dress and was under the impression from Francesca's that it could be shipped to her in Illinois without additional cost. However, this did not prove to be the case and my mother-in-law had to pay for shipping.

My dress took multiple alterations to get correct, during which Francesca and the seamstresses blamed me for losing weight, despite my weight maintenance. The first seamstress did not know what a sweetheart neckline was, despite her promise to create one for me when we ordered the dress. She created a terrible neckline that required a second seamstress (also at Francesca's) to correct her mistakes. The first seamstress also dripped blood down my dress before realizing that she had stuck herself with a needle. Thankfully the blood stains came out. The seamstresses created pleats down the back of the dress that were not a part of the original dress, then claimed that they were supposed to be there. I had to show them the dress on the designers website to prove that the pleats were not a part of the dress.

Despite ordering my dress nine months before the wedding, my bridal gown was only ready two days before the wedding due to all of the alterations problems. Francesca and her staff showed little remorse for all of the complications we encountered. Each time I went to the store, I was terrified that there would be more setback and new problems. By the time I picked up my dress for the wedding, I could hardly bear going into the store because I was so tired and frustrated with their poor service, lack of communication, and low standards. Overall, I would never recommend this store to anyone. If you find a dress that you like there, please try to order it from another store; I wish I'd ordered the dress from the original store I found it in.

Through my experience, I truly believe that once Francesca's gets the sale, they immediately stop providing any customer service.
Jeri and other staff were very friendly when we met them at a Bridal Expo and when we had our first shopping experience in Read more...
Jeri and other staff were very friendly when we met them at a Bridal Expo and when we had our first shopping experience in the store. We ended up finding my dress at another store, but enjoyed working with Jeri so much, that we ordered the dress from Francesca's because we wanted to give them business and continue working with Jeri. My mother and mother-in-law both ultimately ordered their dresses from Francesca's as well. Despite our initial positive experiences, things quickly went downhill and never quite redeemed themselves.

The staff was very unresponsive, rarely returning calls until we had left repeated messages. Jeri stopped recognizing us and we rarely saw her at the store. My mother's dress arrived without the extra material she had purchased from the designer for a shawl. Francesca's showed little interest in finding the material until my mom repeatedly urged them to track the material so that it could be located in time to make the shawl for the wedding. Once it arrived, the employees did not communicate with each other and the seamstress was never told that the material had arrived, thus further delaying completion. The seamstress altered my mothers dress and made the neckline uncentered and did a horrible job creating the shawl. A second seamstress at Francesca's luckily corrected the alterations one week before the wedding.

My mother-in-law ordered her dress and was under the impression from Francesca's that it could be shipped to her in Illinois without additional cost. However, this did not prove to be the case and my mother-in-law had to pay for shipping.

My dress took multiple alterations to get correct, during which Francesca and the seamstresses blamed me for losing weight, despite my weight maintenance. The first seamstress did not know what a sweetheart neckline was, despite her promise to create one for me when we ordered the dress. She created a terrible neckline that required a second seamstress (also at Francesca's) to correct her mistakes. The first seamstress also dripped blood down my dress before realizing that she had stuck herself with a needle. Thankfully the blood stains came out. The seamstresses created pleats down the back of the dress that were not a part of the original dress, then claimed that they were supposed to be there. I had to show them the dress on the designers website to prove that the pleats were not a part of the dress.

Despite ordering my dress nine months before the wedding, my bridal gown was only ready two days before the wedding due to all of the alterations problems. Francesca and her staff showed little remorse for all of the complications we encountered. Each time I went to the store, I was terrified that there would be more setback and new problems. By the time I picked up my dress for the wedding, I could hardly bear going into the store because I was so tired and frustrated with their poor service, lack of communication, and low standards. Overall, I would never recommend this store to anyone. If you find a dress that you like there, please try to order it from another store; I wish I'd ordered the dress from the original store I found it in.

Through my experience, I truly believe that once Francesca's gets the sale, they immediately stop providing any customer service. Read less
Services Used: Dress & Attire
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Balvin
Wedding:
9/15/2012
1.4/5.0
This review is to express my grave dismay with Francesca’s Bridal Boutique and their services for my wedding on September 15, 2012.
I employed the services of Francesca’s when I met Rick at a Bridal expo in Baltimore at the Pier 5 Hotel. I was assured that this was a family business, small and focused on quality and customer service. What I received in the end was a disgruntled, abrasive, and unapologetic owner, who dismissed the hardship that I endured on my wedding day. My groomsmen were from anywhere from an hour to 6 hours away from the store. I was assured by Rick that I shouldn’t use a company like Men’s Warehouse, though they are located in many cities, because I would be treated specially at Francesca’s. He arranged for all of the groomsmen to call in their sizes and HEIGHTS to Francesca’s. In the tuxedo arena, where outseams are the measurement that is most commonly mixed up with the inseam, I would have thought that my brother indicating that he is 6’2” would alert a TRAINED professional to recognize that a 34 outseam was incorrect. Shockingly, when given the height, the warehouse from which Francesca’s orders from sent the correct pants (44 inches outseam) to the store and your representative sent them back, thus replacing them with a 34 outseam for a man who is in excess of 6 feet. Even if, she believed that a man that tall could have the same length legs as a woman who is 5 feet tall, this entire situation could have been resolved by a simple phone call to clarify. That is what you expect from professionals who are supposed to be experts. Francesca’s held itself out to be a boutique of trained professionals who should have had the ability to catch this type of error.

When I contacted Francesca’s and spoke with the owner Rick, I was treated very poorly and basically told it was our error and nothing would be done to rectify the situation.
This review is to express my grave dismay with Francesca’s Bridal Boutique and their services for my wedding on September Read more...
This review is to express my grave dismay with Francesca’s Bridal Boutique and their services for my wedding on September 15, 2012.
I employed the services of Francesca’s when I met Rick at a Bridal expo in Baltimore at the Pier 5 Hotel. I was assured that this was a family business, small and focused on quality and customer service. What I received in the end was a disgruntled, abrasive, and unapologetic owner, who dismissed the hardship that I endured on my wedding day. My groomsmen were from anywhere from an hour to 6 hours away from the store. I was assured by Rick that I shouldn’t use a company like Men’s Warehouse, though they are located in many cities, because I would be treated specially at Francesca’s. He arranged for all of the groomsmen to call in their sizes and HEIGHTS to Francesca’s. In the tuxedo arena, where outseams are the measurement that is most commonly mixed up with the inseam, I would have thought that my brother indicating that he is 6’2” would alert a TRAINED professional to recognize that a 34 outseam was incorrect. Shockingly, when given the height, the warehouse from which Francesca’s orders from sent the correct pants (44 inches outseam) to the store and your representative sent them back, thus replacing them with a 34 outseam for a man who is in excess of 6 feet. Even if, she believed that a man that tall could have the same length legs as a woman who is 5 feet tall, this entire situation could have been resolved by a simple phone call to clarify. That is what you expect from professionals who are supposed to be experts. Francesca’s held itself out to be a boutique of trained professionals who should have had the ability to catch this type of error.

When I contacted Francesca’s and spoke with the owner Rick, I was treated very poorly and basically told it was our error and nothing would be done to rectify the situation. Read less
Services Used: Dress & Attire
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Kristen
Wedding:
8/4/2012
1.3/5.0
I did like my dress, however, that is the only thing I liked about my experience with Francesca's. They were very rude, disorganized, and the shop was dirty. I would not at all recommend them to anyone.
I did like my dress, however, that is the only thing I liked about my experience with Francesca's. They were very rude, Read more...
I did like my dress, however, that is the only thing I liked about my experience with Francesca's. They were very rude, disorganized, and the shop was dirty. I would not at all recommend them to anyone. Read less
Services Used: Dress & Attire
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elluminated
Wedding:
5/30/2009
1.0/5.0
The worst experience I've ever had purchasing anything in my life. The first visit you are treated extremely well, but after you've made the purchase be careful not to be swindled. I was talked into putting a deposit in for a quote on a headpiece (admittedly not the best decision, but I asked three times if the deposit was refundable if I wasn't happy with the quote) and then told that it wasn't refundable after I declined to move forward with the purchase. The story changed over and over again about why I had to use the deposit on an item in their store. The dress selection is pretty amazing, but buyer definitely beware.
The worst experience I've ever had purchasing anything in my life. The first visit you are treated extremely well, but Read more...
The worst experience I've ever had purchasing anything in my life. The first visit you are treated extremely well, but after you've made the purchase be careful not to be swindled. I was talked into putting a deposit in for a quote on a headpiece (admittedly not the best decision, but I asked three times if the deposit was refundable if I wasn't happy with the quote) and then told that it wasn't refundable after I declined to move forward with the purchase. The story changed over and over again about why I had to use the deposit on an item in their store. The dress selection is pretty amazing, but buyer definitely beware. Read less
Services Used: Dress & Attire

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