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French Novelty

Jacksonville , FL

LOCATION

3520-4 Blanding Boulevard
Jacksonville, FL 32210 US (map)

PHONE

904-779-9000

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

French Novelty offers unique informal bridal and destination wedding dresses, bridesmaid dresses, mother of the bride, mother of the groom, quinceanera, formal, debutante, cotillion,... Read more
French Novelty offers unique informal bridal and destination wedding dresses, bridesmaid dresses, mother of the bride, mother of the groom, quinceanera, formal, debutante, cotillion, prom, homecoming, sweet sixteen, bat mitzvah, cocktail, evening, petite, plus-size formal, and other special occasion dresses and gowns.
French Novelty is an authorized retail agent for many of America's most famous dress designers.
We also offer tuxedo rentals.

Founded in 1911, we are celebrating our 105th year in business. We provide personalized customer service, and our 125% Best Price Guarantee assures you that our prices are the best on the internet as well as in our store. Please give us the opportunity to earn your business! Read less
Dress & Attire

PHOTOS

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130x130 sq 1372262186309 2860 dessy collection bridesmaid dress s12
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130x130 sq 1372262189791 662 bari jay bridesmaid dress s13
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130x130 sq 1372262341628 7010 caterina mother of the bride dress s13
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130x130 sq 1439441165161 3002 rachel allan cocktail dress f15400x600
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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
Which of the following items do you offer?
Formal Gowns, Plus Size Gowns, Tuxedo Rentals
What is your return policy?
Final Sale

REVIEWS

4.9
out of 5.0
4.8/5.0
5.0/5.0
5.0/5.0
4.9/5.0
4.9/5.0
Sort by
Default vendor profile pic
Anonymous
Wedding:
[Private]
5.0/5.0
I ordered a bridesmaid dress from French Novelty and was beyond pleased with the experience. I had a few questions to begin with since my timeline was tight. The customer service from French Novelty was outstanding. They answered all my questions promptly and gave suggestions for the pickle I was in. The price was the best I could find for the dress and I scoured stores and online. Very, very pleased with the experience and I will definitely be ordering from them again in the future. Thank you!!
I ordered a bridesmaid dress from French Novelty and was beyond pleased with the experience. I had a few questions to Read more...
I ordered a bridesmaid dress from French Novelty and was beyond pleased with the experience. I had a few questions to begin with since my timeline was tight. The customer service from French Novelty was outstanding. They answered all my questions promptly and gave suggestions for the pickle I was in. The price was the best I could find for the dress and I scoured stores and online. Very, very pleased with the experience and I will definitely be ordering from them again in the future. Thank you!! Read less
Services Used: Dress & Attire
French Novelty responded with the following comments:

We so appreciate the kind words. We hope we can serve you again very soon!
Default vendor profile pic
Anonymous
Wedding:
[Private]
5.0/5.0
Laurie is a rockstar! Thank you so much for the personal experience I received from your representatives. I couldn't have asked for better customer service from a company. I spent hours on the phone, and the level customer service I received was above and beyond my expectations. Thank you again for everything!
Laurie is a rockstar! Thank you so much for the personal experience I received from your representatives. I couldn't have Read more...
Laurie is a rockstar! Thank you so much for the personal experience I received from your representatives. I couldn't have asked for better customer service from a company. I spent hours on the phone, and the level customer service I received was above and beyond my expectations. Thank you again for everything! Read less
Services Used: Dress & Attire
French Novelty responded with the following comments:

Thanks so much for the kind words. We really appreciate you taking the time to submit your review. Let's do it again soon. Please keep us in mind for your next special event.
Default vendor profile pic
Kayla
Wedding:
9/9/2016
5.0/5.0
I don't know why anyone wouldn't use French Novelty. They had the dress I needed (at a highly discounted rate) and they were responsive and even early!! When I ordered and they weren't sure if they would be able to make the order to me on time I got a call and they were ensuring that it would be okay. Then I even got it early! Honestly, the best site I have worked through for ordering my bridesmaid dress. Seriously, check it out.
I don't know why anyone wouldn't use French Novelty. They had the dress I needed (at a highly discounted rate) and they Read more...
I don't know why anyone wouldn't use French Novelty. They had the dress I needed (at a highly discounted rate) and they were responsive and even early!! When I ordered and they weren't sure if they would be able to make the order to me on time I got a call and they were ensuring that it would be okay. Then I even got it early! Honestly, the best site I have worked through for ordering my bridesmaid dress. Seriously, check it out. Read less
Services Used: Dress & Attire
Default vendor profile pic
Rhiannon
Wedding:
8/13/2016
5.0/5.0
I am eagerly awaiting my dress, but have so far received fantastic service from Laurie. I had read a few other reviews saying the same, and thought to myself 'I'll not get someone that helpful', but I really did. Having recently dealt with lots of big corporate companies with the worlds worst customer service, this was such a breath of fresh air, it's nice to see there are still businesses out there that care about their customers. Thank you!
I am eagerly awaiting my dress, but have so far received fantastic service from Laurie. I had read a few other reviews Read more...
I am eagerly awaiting my dress, but have so far received fantastic service from Laurie. I had read a few other reviews saying the same, and thought to myself 'I'll not get someone that helpful', but I really did. Having recently dealt with lots of big corporate companies with the worlds worst customer service, this was such a breath of fresh air, it's nice to see there are still businesses out there that care about their customers. Thank you! Read less
Services Used: Dress & Attire
French Novelty responded with the following comments:

Thanks so much for taking the time to review us. We really appreciate your kind words. We can't wait for you to receive your dress!
Default vendor profile pic
Nicole
Wedding:
5/21/2016
5.0/5.0
Laurie was such great help!She got back to every email within 24hours and was very knowledgeable about the product I ordered. I live in New Jersey and did not receive the same customer service here that Laurie was able to provide me from Florida. I received the dresses in the same time frame she predicted and they fit and look great on all of the girls. I would definitely recommend French Novelty to everyone I know.
Laurie was such great help!She got back to every email within 24hours and was very knowledgeable about the product I Read more...
Laurie was such great help!She got back to every email within 24hours and was very knowledgeable about the product I ordered. I live in New Jersey and did not receive the same customer service here that Laurie was able to provide me from Florida. I received the dresses in the same time frame she predicted and they fit and look great on all of the girls. I would definitely recommend French Novelty to everyone I know. Read less
Services Used: Dress & Attire
French Novelty responded with the following comments:

We love to hear from our happy customers! Thanks so much for taking the time to review us. We hope to serve you again soon.
Default vendor profile pic
Anonymous
Wedding:
Recently Married
5.0/5.0
I am the Maid of Honor at my friend's wedding, and Laurie (the bridal stylist) was extremely helpful! She walked us through everything, and has helped every step of the way. I am so appreciative for everything that she has done.
I am the Maid of Honor at my friend's wedding, and Laurie (the bridal stylist) was extremely helpful! She walked us Read more...
I am the Maid of Honor at my friend's wedding, and Laurie (the bridal stylist) was extremely helpful! She walked us through everything, and has helped every step of the way. I am so appreciative for everything that she has done. Read less
Services Used: Dress & Attire
French Novelty responded with the following comments:

We love to hear from our satisfied customers. Thank you for taking the time to submit your review. We are so glad you were pleased with the level of customer service you received and hope to help you again for any upcoming formal wear needs.
Default vendor profile pic
Michele
Wedding:
11/28/2015
5.0/5.0
Jen provided such helpful service in ordering my mom's dress!
There was an initial issue with size and then color and she was able to answer my questions without hesitation!
I was also in communication with her throughout -she suggested the faster shipping which i appreciated and agreed with; she also kept me updated with the progress and informed me as the package was shipped!
My mom is DELIGHTED!! And so am I!
It is wonderful to have such great customer service. I would highly recommend this company as they made everything happen very smoothly!
Sincerely. Michele L
Jen provided such helpful service in ordering my mom's dress!
There was an initial issue with size and then color and Read more...
Jen provided such helpful service in ordering my mom's dress!
There was an initial issue with size and then color and she was able to answer my questions without hesitation!
I was also in communication with her throughout -she suggested the faster shipping which i appreciated and agreed with; she also kept me updated with the progress and informed me as the package was shipped!
My mom is DELIGHTED!! And so am I!
It is wonderful to have such great customer service. I would highly recommend this company as they made everything happen very smoothly!
Sincerely. Michele L Read less
Services Used: Dress & Attire
French Novelty responded with the following comments:

Thank you for submitting your review. We are pleased to hear that a customer service representative was able to help you every step of the way with the ordering process. We strive to create personalized customer service for both clients near and far and are happy to hear that our team is making that happen. We thank you for your patronage and hope that you will keep us in mind for all of your future formal wear needs. -Katherine J. Customer Experience Manager
Default vendor profile pic
Anonymous
Wedding:
Recently Married
5.0/5.0
Working with Laurie at French Novelty was a great experience! My daughter was a flower girl in a recent family wedding. I knew the designer and style number that I needed to order in advance. However, I did not realize that this particular designer required a nearly 3 month lead time since they only make dresses after order is placed. I was panicking calling all local bridal specialty stores. I finally called French Novelty, and Laurie did all she could to make sure that we had the dress with plenty of time to spare. The dress came in perfect condition and needed no alterations.
Working with Laurie at French Novelty was a great experience! My daughter was a flower girl in a recent family wedding. I Read more...
Working with Laurie at French Novelty was a great experience! My daughter was a flower girl in a recent family wedding. I knew the designer and style number that I needed to order in advance. However, I did not realize that this particular designer required a nearly 3 month lead time since they only make dresses after order is placed. I was panicking calling all local bridal specialty stores. I finally called French Novelty, and Laurie did all she could to make sure that we had the dress with plenty of time to spare. The dress came in perfect condition and needed no alterations. Read less
Services Used: Dress & Attire
French Novelty responded with the following comments:

Thanks so much for taking the time to submit your review. We love to hear from our happy customers. We are so glad that we were able to help and very honored to be a part of your special day.
Default vendor profile pic
Julia
Wedding:
8/15/2015
5.0/5.0
French Novelty was AWESOME!!! Gloria and her team of professionals were a delight to work with, and we weren't even local to their store! They had the best prices and hands down the best customer service. They always answered ALL of our questions in a timely manner; helped us order dresses for an international wedding; and saw to it that everything was delivered on time. They truly went above and beyond. We even had to rush a dress last minute for a change in the wedding party and it still made it to our bridesmaid AHEAD of the scheduled delivery date! Plus, they offer FREE shipping anywhere in the continental US!! Thank you for being so awesome!!!
French Novelty was AWESOME!!! Gloria and her team of professionals were a delight to work with, and we weren't even local Read more...
French Novelty was AWESOME!!! Gloria and her team of professionals were a delight to work with, and we weren't even local to their store! They had the best prices and hands down the best customer service. They always answered ALL of our questions in a timely manner; helped us order dresses for an international wedding; and saw to it that everything was delivered on time. They truly went above and beyond. We even had to rush a dress last minute for a change in the wedding party and it still made it to our bridesmaid AHEAD of the scheduled delivery date! Plus, they offer FREE shipping anywhere in the continental US!! Thank you for being so awesome!!! Read less
Services Used: Dress & Attire
Default vendor profile pic
Elizabeth
Wedding:
8/1/2015
5.0/5.0
Mary Gave fantastic service.
Found all the dresses I wanted and was very quick with her replies
I am very excited to have unique and beautiful dresses for me and my daughter. She also went the extra mile and found the designer of a necklace that I like on one of their models. I would highly recommend them
Mary Gave fantastic service.
Found all the dresses I wanted and was very quick with her replies
I am very excited Read more...
Mary Gave fantastic service.
Found all the dresses I wanted and was very quick with her replies
I am very excited to have unique and beautiful dresses for me and my daughter. She also went the extra mile and found the designer of a necklace that I like on one of their models. I would highly recommend them Read less
Services Used: Dress & Attire
French Novelty responded with the following comments:

Thank you for your review, we are always pleased to hear from satisfied customers such as yourself. We thank you for your patronage and hope you will keep us in mind for all of your future formal wear needs.

DEALS

SPECIAL INTERNET OFFER!
Print Deal
Redeem In-Store  
Print this page and bring it into any of our locations and receive an ADDITIONAL 10% OFF any item in stock! (Not valid with other special offers)
Deal #WW915be0729a4230ae
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MAP

 
3520-4 Blanding Boulevard, Jacksonville, FL 32210 See On Map
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